This is the ONLY place Id purchase a new or used vehicle. For the last 10 years this is where Ive choose to do my business. They always take care of me and are very professional. I go in knowing exactly what I want and they do their best to find exactly what Im looking for. Dont buy till you give Hendrick a try.

Thank you Devon Ballard for making my purchase of my new 4Runner easy and, dare I say, enjoyable! I got exactly what I was looking for and everyone, Matt Kieser included, was awesome getting us all setup and out the door in my new vehicle. 10/10 Recommend!

My sales person was Brian W. Took me about 3 days to bound a sale as I can be stubborn until I get a deal that I find meets my standards. Through many negotiations and test drives I decided to trade my car in and get a 21 Toyota camry xsev6. They cleaned it and conditioned it so when I drove off the lot it was perfect. The process was smooth and quick. Waited a few days for the car to come in from Toyota and Brian kept me up-to-date. Happy Toyota owner/driver and would recommend this dealership.

Came to Hendrick just to look and compare after never receiving return contact from a previous dealer. Kevin and Kyle went out of there way to make sure I got exactly what I was looking for. They made the whole process seamless, even while waiting for delivery they kept in contact. Kevin made sure everything was lined up the day of delivery to make sure we were in and out quickly. Thanks so much guys!!

Brad Treece was wonderful with helping getting my car serviced. This was only the second time I came to this dealership and I was still unsure. Brad changed that, he made me feel confident regarding my decisions and guided me in the right direction ( I didnt feel pressured). This made me feel like I was heard. Thanks Brad.

Ryan did an awesome job helping me out getting my breaks done. Then explaining to me when to get them done next! 5 star service!!

I am so impressed with Hendrick Toyota Concord. I purchased my new car in May. Our salesperson was great to work with and even followed up after the purchase to make sure I was happy! That was a first! The service department was great too. It was easy to make an appointment. Wait time was less than quoted. The advisor even helped me clean a scratch off of the back end. I am so pleased that I decided to go with Hendrick. I have worked with many different dealers over the years and this one, so far, has earned my business now and in the future

I give 5 stars for the excellent and professional dedication of Todd Moore (Sales Associate), from the beginning we made a fluent and exact communication of my needs and documentation to present, thank you Todd.The finance department, like all car dealer, the numbers change and that is unfortunate. In general, I congratulate and I am very grateful to Hendrick Toyota Concord, I recommend it

Great service department. Everyone seemed very kind and friendly. Steven Spooner explained everything so well.

I drive over an hour to have my 4Runner serviced at Hendrick Toyota of Concord. I always work with the same service advisor and have no problems getting an appointment. The service advisor I work with is honest, dependable, and does not try to oversell anything. I will continue to have my vehicle cared for there, and will purchase my next vehicle there when the time comes. They are excellent!

Service was fantastic and quick as always. Will continue to have my vehicle serviced here for years to come!!

If you want to be ignore by everyone, go to this place. It seems like everyone is minding their own business and not even bother to ask customers that walking what they looking for. Definitely not spending my $$$ at this service department.

Thomas Murrell did an amazing job getting us the car that my wife wanted. It took many phone calls but he did what it took to get exactly what my wife wanted and she is extremely satisfied. Thomas was very professional and took the time to answer all of our question. He was also very patient at showing and explaining to us all the technology in our vehicle. We are thankful that he was our Sale Consultant and most importantly, he is Veteran friendly

We recently purchased a 21 Camry from Daniel Melendez in Concord, NC. It was an excellent experience from start to finish. He was friendly, informative, professional and fun to work with. He was knowledgeable about the car, and answered every question we had. If he didnt know an answer initially, he found it right away. His genuine personality made the initial test drives to signing on the dotted line a pleasure. He is an excellent reflection of Hendrick Toyota. We are thrilled with the car, and well definitely recommend Daniel to our friends and family. Thanks for making the whole car shopping and purchasing journey comfortable, professional and enjoyable, Daniel!

The service department at this Dealership is excellent. Ashton Simpson and Steven Spooner always take great care of my 2020 RAV4

Excellent experience at Hendrick Toyota of Concord, especially with my Service Advisor, Austin. He listened to my concerns about my SUV, thoroughly explained and discussed the problem and my options with me. I greatly appreciate the compassion he has and the timeliness of the repairs. I will definitely return for my SUV needs. Thanks, Austin, for being a Fortune 500 Service Advisor to me.

So glad I decided to drive back through the Hendrick Toyota lot last week! Kevin met me right away and helped me through the entire process without being pushy. Matt in finance was efficient and informative without trying to upscale. I recommend both for all future car buyers and I will return (for the 4th time!).

Daniel was truly amazing. I can say as a new driver, he took his time and made sure he answered all my questions. He was cool and not overbearing he stayed within my budget.He made me feel like family. Daniel was patient and kind, he made my first car buying experience memorable.He even took my pics with the big red bow!!! What an awesome guy, not the average sales person! He went above and beyond… thanks Bro!!

Called dealership to confirm a specific model SUV was in inventory and sitting on the lot. Was told there was one - right down to the trim package & exterior color. When I got there - it didnt exist. Was told by one of the managers there probably wasnt one actually on a lot anywhere in the state of NC. In other words - someone blatantly lied . . . Had a similar experience at another dealership a week ago.

I was having an issue with my driver side front wheel and even though I didn’t have an appointment on a very busy Saturday the folks in service fit me in and were able to resolve the issue. My car would have been due for service in a few weeks but to save me a return trip they offered to complete the service now to save me time later.

Jessica McClellen was a wonderful sales person. Had no problem working out a deal to get what I needed. And she went above and beyond to make sure I understood and had everything I needed. Even called the next day to confirm everything was going well. 10 on 10 will recommend to friends and family

Employee named Abdullah was very polite & professional. When I was told my vehicle was ready, I had a weird thought to check my valve stem covers on my tires. I’m so glad I did because all 4 were barely on there. If I had not checked them I would have lost all 4 before I got home. They’re special ones I purchased just for my car, not the regular black plastic ones that come on the tires. This is the only reason I’m not giving 5 stars. I will try them again when service is due & see how it goes.

Chip,(hopefully the one and only), treats every customer as if they are his ONLY customer. Great communication and is knowledgeable in all aspects of the car service industry! Travis Morton does a fabulous job as the service manager as well!

Fantastic experience with this dealership. From the salesperson, Ethan, to the finance rep Mike to the service rep, everyone was helpful, knowledgable and courteous. There was no pressure or games on price negotiation, and they were respectful of my time. They made buying a car a pleasant experience.

I had a very fine experience with Hendrick Toyota, and with Justin Dreyer in particular. I have worked with him before. He is knowledgeable, attentive and most willing to please.I have been to Hendrick Toyota in the past and will return in the future for service to my car.

Do not trust this dealership. I called to confirm that the inventory on their website reflected what was actually available on their lot. I was told that the cars I was interested in were indeed available and present and that I could purchase one that day. I mentioned that I would be coming a long distance from another city. I drove 2.5 hours to come see and purchase one, only to be told that the cars were still being built and were not actually available. They tried to steer me towards cars that they did have available, which is probably why they let me waste my time driving there. I left angry about wasting 5 hours of my life on this experience.

I cannot say enough wonderful or positive things about Hendrick Toyota in Concord. They are truly a top notch and world class organization.My Service Advisor is also the absolute best. Chris Haynes is extremely knowledgeable, very thorough, pleasant and has a great sense of humor. All of this combined, makes the visit to Hendrick Toyota a refreshing and pleasant experience!

Great service. Chris Garzone is the best.

Second time this had happened where the SAME guy has over charged me for an oil changed. I asked for just the oil changed but he took it upon himself to do other work and charged me $300. Today I tried to get my vehicle’s oil changed and said he couldn’t do it because it didn’t need it, even though my oil change light came on. He was trying to charge me about $400 for other services when I just wanted the oil change. I’ve gone there before for oil changes and it’s been great but this employee Abdullah particularly just has made it difficult for me.

Great experience. Thanks to Darren for all his help!

All of my services are done at this location. I own a 2013 Toyota 4Runner and the customer service here is AMAZING! Nobody want to be at the dealership getting service to begin with but with the timely service, areas to relax and other services makes the experience a good one. I love my truck!!

My salesperson was Daniel. He was amazing, I was able to buy my Hyundai and his attention influenced my decision big time. They cleaned my car and the warranty they offer meets my expectations. Toyota and Daniel 100% recommended.

Matt Baranoski was fantastic in describing all of the services included in the 50K mile service, providing an accurate cost estimate, and providing me with updates on the time to complete the service. Working with Matt was the highlight of my day, and all service advisors with Hendrick Automotive Group could take lessons from Matt on how to treat a customer. Thank you for the exceptional service on my vehicle.

We purchased our Sienna from Chris C. back in Jan. It was an awesome experience! Then we had our first service today!To say that your team blew us out of the water is an understatement! Top notch service and top notch people. The dark haired lady at the loaner desk was very nice and answered multiple questions.Ryan was great with letting me know all I needed!!!Thank You so much!

Excellent experience- very professional - Every contact was courteous and helpful- outstanding customer service-especially from Denise, Andreas, and Kaitlyn even after the sale- I highly recommend!!!Service appointment- excellent- Mr Almasri was very helpful, courteous and professional in advising what was needed for my car and updates on when the work was completed- highly recommend!

I was in and out. Very nice place to wait and the staff was friendly and very polite

I really enjoyed my experience with Hendrick Toyota Concord. Louis made the process easy and stress free. He took the time to go over every detail and specs that my new vehicle had to offer. Certainly recommend.

7/22/2021 My car maintenance experience at Hendrick Toyota of Concord is always great and without stress mainly due to the attention to detail by Service Advisor Matt Baranoski. Since purchasing my Camry at this dealership in 2012, I have made every service appointment through Matt and he has earned my trust. After the Camry’s warranty expired, others advised me to seek regular maintenance elsewhere, but trust and good service are not to be replaced.

I let Louis know we didnt want to be car shopping all day. He was able to get us in the car we wanted in less than 3hrs! Friendly, Great customer service. I recommend.

Eric Hall was great! Very pleasant to work with and professional. Also, awesome follow-up after purchase. I could tell he truly cared and wanted to ensure that I understood all of the features and that he was available at anytime should I have questions.

Brian was great! He was super informative and knowledgeable on the vehicles that I was looking to purchase. He went above and beyond to make the experience comfortable, personable, and above all, professional. Taye was also a great asset to this purchase as well. He was very helpful and explanatory with protection details and the final sale. I’m so happy! Thanks again 😇

Had an issue with my visor light not turning off. Went in last week to do my regular maintenance and check out the light issue. Chad M. was very helpful in addressing this concern and although it was not able to be fixed that day, he ordered the new visor and was helpful in setting up a return appointment. Upon my return today to have the faulty visor replaced I was greeted by Matthew B., who likewise provided excellent service. Glad Hendrick Toyota has knowledgeable and courteous service advisors!

Great experience from start to finish. From the first contact Kevin Nguyen was a true pro. Did what he said he would and in a timely fashion. He and the team at Hendrick Toyota was able to locate the vehicle that most fit our needs when no other dealership in the area was able to do so. Within 72 hours of the first internet inquiry we were driving off the lot with our new SUV. This is my 2nd experience with a Hendrick dealership and truthfully I dont see myself ever going anywhere else.

I bought a 2022 Toyota Corolla SE, got amazing help from Branden and my trade in value for my 2014 Ford Focus (that needed a TCM replacement) was more than expected. Got a lot of help from the finance department too. It was a very fun experience and I am Loving my new 2022 Corolla. “Toyota, let’s go Places”.

QI! Yea for Jay!!Quality indicator shows when you introduce your family to your service coordinator whose just like family.Jay is the service coordinator extraordinary who takes care of all our Toyota’s. Now that our grad student daughter has a corolla le she gets to work with Jay to keep her car in tip top shape.Thanks Jay

We just bought a 2021 Toyota RAV4 at Hendrick Toyota in Concord. I would like to thank my Sales Rep, Jeff Winchester, for working with us so patiently to find the perfect vehicle. I also want to thank Nick East for his very knowledgeable & efficient help with the financing. Thanks again, guys!

Chris Haynes always has a warm smile and takes excellent care of my Camry XSE. I wouldn’t trust my car with just anyone or any place. I always receive top notch customer service from Chris and he has a great attitude. Everyone at the service department is super. If you want great service every visit, this is your place.

Always great service every time I come! Stephanie did a great job taking care of me today. She made me feel as if I was the only customer there! Will be looking for her every time now.

Had a great experience at Hendrick Toyota Concord. Devon Ballard was our sales representative and met all expectations. Devon reached out to us and shared the great deals happening at Concord. He was very detailed and diligent as we traded in our 4Runner to a Tundra and helped us each step of the way. Thank you, Devon! We will be back to see you in the future.

Went to just look late on a Sunday afternoon. We were met by a very helpful and knowledgeable salesman, Jeff Winchester. Several hours after they had closed we left with a new Camry. Everyone we had contact with from the general manager, the finance guys Michael and Arik, and service dept. were helpful and professional. They changed my mind about buying from a dealership.

I always have a very good experience from the Service Dept., and have for over 15 years. I bring our cars here for all maintenance and repairs and they let me know what I need now (if anything) what I might need at the next 5000 mile checkup. Yes sometimes there are surprises, but they are just the messenger and it’s better to know and fix things when appropriate. My primary Service Advisor is Chris Garzone, and I have not had any issues with any Service Advisor if he is not available. The waiting area is also quite comfortable for a car dealership.

I had Hendrick Toyota of Concord to install the mud guards that I had them order for my new car. The first trip I made the guards had not arrived. Steven Spooner my service person apologized and told me he would have my gas tank filled when I returned. Since I had made an unnecessary trip. When I went Saturday for the installation just as he said my gas tank was filled. I appreciate the courtesy and professionalism they give to their customers.

Great experience!!! All phases of the buying process were great from the beginning process to end!!! Honestly is a great thing. Everything that was promised was spot on. I would highly recommend this dealership to anyone. Five Stars in my book!!

Excellent customer service (Daniel Melendez)Good inventory. And affordable prices.

I recently purchased a Toyota Tacoma from Hendrick Toyota in Concord. Although I am a first time Toyota owner, I have bought other new cars from Hendrick Automotive Dealerships in the past. I can say that the quality of the experience was equally as wonderful at the Toyota dealership as it was with Hendrick BMW.My thanks to Chris Catherwood for his excellent coordination of the vehicle I was looking for, to Kevin Harris for his superb customer service in explaining the features and benefits of the Tacoma, and to Chris Herndon for his efficient and comprehensive finance and documentation process to complete the purchase. Everyone was courteous, professional and respectful of my time, which is something I greatly value.I have purchased several vehicles over several decades throughout the United States. But once moving to the Charlotte area a few years ago, I realized that the Hendrick Automotive team sets the bar in which others should be measured.Thanks to the team at Hendrick Toyota of Concord for their terrific service. I felt they truly earned my business.

I have used Hendrick Toyota Concord for over 6 years now and Ive had nothing but excellent service. Brad in the service department always goes above and beyond to help me. He follows up with me immediately and makes sure I understand all my options. You have a wonderful team and I highly recommend them to all my friends and family. 5 stars!!!!!!!

My wife and I had been searching for quite a while for the perfect vehicle that met our financial budget and had been getting the run-a-round from local on-the-lot dealerships that often pull a bait and switch on us. I had almost given up hope on being able to find what we both needed.My wife suggested we try Hendrick Toyota and we met with Aaron who greeted us warmly and assured us that he was there to find the perfect fit for our financial needs. We were both pleasantly surprised with the awesome customer service we received. Aaron went above and beyond to find us the perfect vehicle within our budget range. Afterwards, we met with Matt who helped us fill out our paperwork with a highly sophisticated touch-screen system that really simplified the process. Both of us could not be happier with the service we received today. Thank you Hendrick Toyota!

I absolutely love the Concord location. I have bought 2 trucks and have all my service here. Everyone who works here is great!!

I really enjoy doing business here. I bought a new Camry here and have it and our 2006 4Runner serviced here. Chris Garzone, my advisor, is always accommodating, greets me with a smile and by my name. I feel comfortable that Im not being sold anything I dont really need, unlike experiences elsewhere.Thanks Chris

The best experience I ever had at any dealership. Everyone there made me feel super welcomed from the people at the welcome stand to the salesmen. From the moment I walked in Devon was there to help, he did everything in his power to get me a car that I liked. Matt was also super helpful. If you want to purchase a car Devon is the guy!!

I went to Hendricks Toyota in Concord for regular servicing with prior appointment, the service representative was well trained he checked the tires and performed multipoint inspection and found a route cause of the suspected leak, called the warranty company and also organized a rental car for me to drive back as the car needed to stay at the dealership for longer time than expected . It took much longer time than expected for this appointment but they addressed the route cause .

Brad was great, respectful, and thorough. This experience was better than the other Toyota place I’ve been to.

Stephanie Mutter helped me with our daughters car. She is professional, knowledgeable, and compassionate. She got us fixed in out of there quickly.So pleased with the service!

Shelly was THE best! She made our experience so much better than the one we previously had! She was incredibly friendly and easy to talk to, which made the process of buying a new car more enjoyable. Go see Shelly!

Customer Service has deteriorated over the years. I have been a loyal customer for over 10 years. The wait time is too long. They no longer put seat covers & floor covers in your car while the mechanics are servicing your vehicle. When I got my car back, there was a bad stinch (like a musty male scent) in my car. They turned my A/C on full blast. They should not be messing with my A/C temperature when they were just installing new tires on my vehicle. They could at least put it back how they found it. The guy didn’t even explain the tire promotion to me until after I asked about it. He only quoted me 2 high prices! I used to like getting my car serviced there but not so much now.

It was a great experience* Knowledgeable and friendly service staff* Reasonably Priced* Quick turnaround time* Easy and comfortable environment to wait and relax* Many more

We had a great experience with our sale man Thomas Murrel he was so attentative, professional and always gave to us solutions. He treated us we respect and always willingness to help us to get what we wanted and to get a good deal. Overall every one there they were so kind and attentative. We highly recommend this place to buy a car.

I always receive wonderful customer service when getting my car maintenance done. They are always professional and knowledgeable when I have questions. Steve is usually the Service Advisor that I see and is great!

They got my vehicle in done the service on it the only problem I had which is the only problem Ive ever had out of them the technician left something unplugged he called my wife which sent her into a panic I would ask if this gentleman have better customer service skills but I do recommend it to anyone have great deals on the lot

The seller experience was good but when I went to the finance department they offer several warranties, I choose the cheapest and then my monthly payments increase because they added the expensive warranty. Also they never offered me Gap insurance and when I asked about it they said I should find a insurance company (which is not the case because the insurance company said the dealers offers this kind of insurance). I went on Tuesday and I called today to customer service and they said now is too late to have the gap insurance because It was supposed to be offer before the close (again, they never offered me this). I am really disappointed because I decided to go to this dealer hoping to have good experience and it turned our worse than I thought, I am paying more than the agreed and I cant have the gap insurance.

Daniel Melendez was very nice and knowledgeable. Great customer service! Family friendly.

Great dealership with top notch people. Made the buying experience a breeze. Highly professional sales team

Great place to purchase a new or used car. TJ was a great sales rep

Repeat customer for nearly 30 years. Always good service. Friendly and knowledgable.

I stopped by Hendrick Toyota yesterday just to look at a few vehicles on the lot and drove home in a Toyota Certified 2018 4Runner. I could not be more impressed with the service I received from Daniel Melendez and really the entire team at Hendrick. The trade in process was smooth and easy and I still havent even processed what happened because things moved so quickly. I kept waiting for a hiccup or bad news and it never came. I was lucky to have walked in and met Daniel when I did. For what its worth, I am not an easy customer... I had credit challenges and I knew exactly what I wanted and what I didnt want. None of this mattered, things all worked out and I feel so blessed right now. I highly recommend and I will definitely be returning when I am ready to trade again!

As always woodie was great 👍 everything was took care of happy man

Chris Gazone is consistently the absolute best! Hands down, every time he takes care of me and my car. However, whenever he is away and I need immediate service, the other guys take good care of me as well. I have a Lexus, but I bring my car to Toyota due to the service.

My service person, Brad Treece, makes ALL my trips from Charlotte to Concord well worth it! Hendricks Toyota is very fortunate to have him on staff!! Can’t say enough good things about him!!

I recently purchased a 2021 Toyota 4Runner from Hendrick Toyota in Concord, NC. I received the best hospitality and professionalism from the staff. Thomas, the salesperson, explained everything about my new vehicle. I give Hendrick Toyota a 5 star rating!

Our experience at Hendrick Toyota of Concord was remarkable. Our sales man, Louis was very knowledgable and guided us through the process. I would highly recommend if you are in need of a new or used car to go visit this dealership and ask for Louis.

Ryan, service advisor was pleasant. The ordeal in order to get an appointment to replace recalled fuel pump was ridiculous. Ryan ordered the part and told me I would get a call back to have it scheduled 3-4 weeks later. After 4 weeks with no follow up, I called the service department and was told it would be at least another month to get an appointment. I wasn’t pleased and with having to get to the point of telling lady in service department that I would call Toyota, she miraculously discovered communication issues within the dealership and was able to make an appointment on the day I wanted to have work complete. It shouldn’t have been this difficult. This is the second time in 7 months I have had challenges with this service department. Ryan’s professionalism was the only nice thing about this time.

Having had uncomfortable experiences at other Hendrick properties, I was hesitant to go here, but the experience was not bad at all. I met with Daniel Melendez about a used car we saw online. They took care of me and my young daughter well while we were there and made us feel comfortable. I would recommend buying a car from here

Best car buying experience Ive ever had and the service department is awesome.

I was very pleased with my experience at Hendricks Toyota. My salesperson had the car I wanted pulled out front and ready to go when I got there. Jessie was great to work with. I had to return to get more info on the features of my new car. Jessie was not available but she made sure that I got help from Jimmy who was awesome! They know their stuff. I received follow up calls to make sure that I was satisfied.

I just purchased a Honda Accord from this business and hands down. The service was exceptional! I had the pleasure of working with Shelly Rivera for weeks. She was through, relatable and made this process simple and easy for me to purchase. I cant forget my guy Michael Carpentier in the finance dept. he is hilarious and made this process as breeze as well; it was like catching up with old friends while doing business. I highly recommend this company and their awesome employees to everybody. Now go and get your Hendrick car today in Concord NC

I had the privilege of working with Kyle and Kenny to purchase my new 2021 Highlander Platinum SUV. They were awesome to work with. Very attentive, flexible and understanding with my car buying needs. The entire Toyota Hendrick team made my experience enjoyable and they were prompt, courteous, and professional from top to bottom. I wouldn’t hesitate to purchase another vehicle or refer a friend or colleague to their dealership!

They are not here to help you! I took my NEW Toyota Camry in for my 1 year service I only have 6k miles on it. So I got a State Inspection, oil change and tires rotated. The advisor called me to his desk and said I had a nail in my tire and it will cost $235 for a new Tire. I explained I drove it all the way here(25 miles) with no problem, could of happened here? He said NO! I explained I could not afford a new tire at this time, and he said he can put a cheaper tire on for $200, I said I still cant afford that at this time. He said well your car is done take it it somewhere else to get it fixed. So I left with a nail in my tire, I got halfway home and the light came on, so I stopped for air. Then again right before making it back to my home town. I took it to Discount Tire where I got it repaired for FREE! I asked them why the dealer couldnt do that, he said he could NOT say, but the nail was in the first tread so it was repairable.

Just some advice. If a customer is interested in test driving and their looking inside of the vehicle, the rep should go inside to get the keys to test drive or at the least open the door to get a feel of the vehicle. Was ready to buy but rep taking take any kind of initiative.

The purchase of our 4Runner was a great experience at Hendrick’s Toyota of Concord. Kenny and Wael were very helpful and patient with us. We love our 4RUNNER!

Excellent experience. Easy purchase. Salesman was highly knowledgeable of vehicle. Hendrick offered the best warranty compared to surrounding dealerships.

Jesse is awesome. She did everything she could to assist us and drove off in a great truck. Thank you Jesse for your hard work on making us happy. You rock!!!

Chip always takes great care of my vehicles and gets me done in a timely manner

Brad Treece did a great job with making sure my car got what it needed and was very honest about the process with what it needed and don’t need. I was in and out in under an hour! Great work Hendricks (especially Brad)!

Brad was the advisor I dealt with today on a service of my 2018 Tacoma. He was great, got my truck in and out of the shop! Brad kept me updated while the services were getting done.

My brother went in a month ago to purchase a car and after letting us know that the car he wanted with the features he wanted wasn’t available on the lot, we were told that they could get it there within a month but most likely in 2 weeks times. After a month of waiting and no contact from sales associate unless my brother called to find out where if the car had arrived, we decided to go in and just cancel the sale. Whenever we in to do that they let us know that the car was actually delayed and no ETA was available as to when it would arrive but that they had a similar car with a different color available that would be there either that day or next. Turns out that from the beginning they sold the wrong car to my brother and that to get the one he actually wanted it was $1400 more. He decided to go with it since he really needed the car and once it arrived 2 days afterwards I went to pick it up for him since he was at work and turns out that they once again sold him something different even though we made sure to ask them to triple check that what they were selling was the correct one and we’re assured that it was. The other sales associate told me that it would be another $1400 to get the correct car from what my brother was receiving. I have never met such unprofessionalism to sell an incorrect car and even ask for more money from what they had originally sold as correct to get the car you want. Needless to say my brother had to cancel the sale and now has to wait even more time to purchase a car somewhere else due to credit check. Lack of communication is tremendous, go somewhere else to purchase such a big ticket item.

Wasnt pressured. Took a little longer than I wanted, but everything worked out perfectly and I went home with the perfect car.

My first time buying a vehicle from a dealership, it was much smoother than I anticipated. John Larson worked hard to help me find a Camry with the right options and pricing, and Chris was very easy to work with in setting up warranty/financing. I’m glad I chose to buy from Hendrick Toyota.

Always a pleasure to go into Toyota of Concord for service. I have never had an issue nor a bad experience, and everyone in their service area is fabulous. Kudos to Chip for being one of their better service coordinators, everything was done quickly and no issues at all for my Toyota Care service I would recommend to anyone in the area to use this dealership not only for service but for sales as well.

Good service, 100% recommended, good attention

Aaron was phenomenal. He didn’t drag it out! He was straightforward and honest. I am in love with my Toyota. Nick was very outgoing and straightforward as well. He advised me of all my options. The Hendricks Toyota team was on point and awesome. I really felted welcome and honored to make my purchase. Thanks Hendricks Toyota and staff for such an amazing experience.