Zero stars, out of 8 locks purchased 5 were defective within few months, and 2 locks were defective right out of the box. Cal royal DOES NOT warranty any of their products. They requested me to provide copies of their invoices to the vendor, not my receipts. DO NOT EVER BUY Cal Royal products, NEVER. It looks like their customer service is trained NOT TO PROVIDE ANY SUPPORT whatsoever.

Were been customer for 7 years, just like to share our experience lately in Cal-royal. This is our 4th time picking up items, I thought my driver is making excuses for taking so long in Cal-royal but, when i come to see for my self he is right! it takes two hours to get my 2 exit device and 1 box of hinge. We dont have any problems like this since 2019, the Will-Call is always unattended. The person in charge dont know to how speak English he cant even explain what happened to my paperwork and what item I shown to him. I would give negative ratings if i could. I will recommend taking Jerald for items and Chester for technical support in will call which he always answer our concern. If you have small orders ask them to ship it for you! is much faster dont waste your time waiting 2-3 hours

Amazing customer service and and an easy experience. I recommend talking to Jerald he is the best and made my experience with Cal-Royal so easy. I have been a wholesale customer for about 5 years and I would 100% recommended buying from them they are the best!

Jerald is the best! We’ve been customers for about 7 years now and, if I’m being frank, wait times would often take longer than I’d have the patience for. We always stay in will call for about an hour, but lately visits have been no longer than 3-5 minutes. We’re really liking the new team under Jerald’s leadership. Keep it up.

If youre a trucker only way in is through Garfield and also out!

I meet this young man named Jerald he help and discussed me about the items i ordered he is very patient and kind. The way he talked and disscused me the items I can tell he is very smart person.He is very interesting employee radio with ID. Thank you for the wonderful smile and assisting me when i was in WILL CALL.

I’m giving 5 stars because of people in will call specially jerald

Poor customer service, poor communication, they refuse to give you the names of anyone in charge. Not sure what all the secrecy is about. There are better products out there with better support.

Wholesale only. Improving their stock every day with new product.

Nice quality

A great hardware store.

Really good customer service specially in will-call the pullers are great people in specific alfonso

Good place for door parts

Good luck getting a warranty part when they break. You cant call them directly and get a replacement part. You have to call a distribution center and go through a hassle After this cheap Chinese imported part breaks unlike other companies who are nice and get the warranty part out with no problems. Customer service weak, poor quality items, and a joke warranty just look on the web for more companies to call from.

Did not order anything, in the area wanted to say hi.

Great products but horrible wait time for will call; approximately 45 min wait

Nice Friendly Service

Horrible place

Nice place

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