Overall a very positive experience! This company was so professional, prompt, communicative and just easy to do business with. Prior to electing a repair instead of replacement, a Sales Manager named Noah came out twice to meet with us and discuss our options. It did not feel like I was being pressured. After selecting the repair, a technician named Jonathan came out. He arrived masked, had on protective booties, worked quickly and was very friendly. Would definitely recommend Right Way and will use them for the replacement of our unit when that time comes.
We have used Right Way Heating and Cooling several times and they are awesome! The person answering the phone is always polite and attentive and Jonathan is actually the best service provider I have had to my home. They are on time, do great work, wear masks and they are honest.
We called Right Way for an A/C repair late one evening and couldn’t be happier with the whole experience. A tech came out at 10:30pm and fixed the issue within an hour. They have great people working in the office and their technicians are professional and very knowledgeable. Right Way has a customer for life! Thank you!
My AC went out during the hottest week of the year to date. From start to finish the process was excellent. When they came to check on the unit, they were upfront and explained all issues clearly. After the visit, I was called and told how much my repairs would cost, and again was given an honest, upfront opinion. After realizing that repairs would cost almost as much as a new unit, Kevin came out to give me a consult on specifics for a new unit, as well as a quote for cost. The quote was very fair and I couldn’t turn down the total package. Days later, Noah, AJ, and Pat arrived for the installation. Everything was done in a timely fashion, and they answered any questions I had. Could not be happier with the services provided by Right Way Heating & Cooling, will definitely recommend them to anyone!
Jonathan serviced our heating/cooling systems in a timely and efficient manner. He was able to get the heat working for the first floor and told us exactly what the issue was.
Johnathan did amazing today! Personable and had great communication all the way through! We now have our A/C back and running!
I have to say from the service call (Noah), sales (Chris) and the install team (AJ, Pat, Brendon and Travis)...I felt everything went very well. My husband was not pleased with the cleanup in the basement as well as wrapping the coils with duct tape (apparently when it heats up, he is expecting to replace with something that wont melt).
The process was quick and easy. Travis was at my house within 45 min of me calling. Found and addressed the issue and had my AC working right away. Will definitely be using them going forward.
Harley and Noah where very prompt, friendly, and caring gentleman. I was told nothing but good things about Right way Heating and Cooling. The company lived up to everything I was told and more. I would recommend Right Way Heating and Cooling to everyone. Thank you M. Macklin
We had Rightway Heating and Cooling out for our annual inspection of our Air conditioning unit. Their service person, Jonathan, called ahead to let us know he was on his way! He was very respectful of our home wearing shoe covers and a mask! He went right to work and did a thorough inspection and cleaning of the unit. Overall great customer service. I would highly recommend them to all my family and friends!!
Rightway moved our AC unit to the side of our house and installed new lines which were hidden behind a plastic cover. Then today, Brendon and Travis installed a new AC coil and furnace. They were on time and professional.
Thank you to Chris for taking him time to figure out what was the issue with my air the same day we called! We had family coming and he made sure we were able to enjoy our holiday comfortably!! Big ups to Chris! We will most definitely be using Right Way again
Chris came out and was able to fix my issue fast and efficiently. Turns out you got to change that filter or the AC will run like sheet. Who would have thought? Also, cleaned & charged the unit back up where it belongs with coolant and sealer. Will be using again. Highly recommend.
Jonathan at Right Way was awesome. Very reasonably priced and was able to get out and quickly fix the issue with my AC same day I called.
Last week our ac stopped working. After calling around town for a repair, Right way Heating and Cooling was the fastest to schedule. Our technician Chris came out for a system check, spotted the problem in no time, and got us on the schedule for a repair. When he returned for the repair, he got it done quickly and made sure the whole system was running flawlessly. He was on time, fast, kind to my kiddos, and left us happy with the service. Thank you so much Chris!
Id like to thank Bill for reaching out to me personally after I left an initially negative review. I had a misunderstanding with Right Way following a service call to repair my AC but Bill went above and beyond to seek my feedback and correct the situation immediately. I certainly appreciate his candid approach; you can tell this company honestly cares about providing exceptional service to its customers.
The whole experience with Right Way Heating and cooling has been the best we could ask for. 5 Stars to Kevin, AJ and Brendon for their Professional and efficient work. Working with an older home can come with a few challenges. They were able to handle everything without difficulty. Thank You again. Wendy and Mike Limle
Technicians Noah and Harley installed my brand new A/C and Heater perfectly. They are professional and friendly. I am satisfied with their work. If I could, I would give them a 10-star rating.
My service technician was Johnathan and my experience was amazing. I had an nest thermostat installed and was having major technical issues, so much so that we had to call Google support. Johnathan was patient and worked with the rep because he was determined to fix the problem and he did just that. Great Job!!!
I had the below leak in my basement and the AC unit is clearly very old in this picture. I needed immediate assistance. They came out that day because I had NO AIR FLOW and looked and decided I needed a new control board and blower. This company was ready to come out to install immediately, the delay was only due to my home warranty. Anytime I would call Right Way they would always have an update and have completed what they needed to. Very impressed!
We couldnt recommend Right Way any higher! They are always courteous, on time, and explain exactly what they are doing.
Great job from Brandon and Drew at right way heating and cooling Kevin is also great to work with! Top notch team. Highly recommend!
The staff from Right Way Heating and Cooling were on time, professional, knowledgeable and patient. Travis, Noah and Harley did a great job of installing my system. I definitely recommend this company for anyone in need of heating/cooling work!
Jonathan is very professional and does great work. Very happy. Thanks
I’ve used this company several times and Jonathan has come out twice. He is always friendly, professional, knowledgeable and efficient! Thank you for your services!
AJ, Travis, Harley and Noah were amazing. They worked very hard, kind and took good care of us!We were very pleased and would highly recommend them.
Great sales and install team. Travis and Harley were awesome installers actually. Courteous, thoughtful, and went above and beyond. Will recommend.
Jonathon is an incredibly nice young man. Knowledgeable, prompt, and respectful of our home. He explained everything he did Showing pictures when he was through. I highly recommend Rightway service and Jonathan.
While attempting to install Ecobee and replace the controlled Bryant thermostat, it didnt work. It didnt work cause I didnt know controlled thermostat were a thing and was lost as they were wired different. Now neither the newly installed ecobee was working, nor could I get the Bryant one to work and I had no AC in July. This was 8 pm on Saturday. I called Rightway cooling and they were polite and sent someone within the next hour. Noah was professional and nice. He setup the wiring to work with ecobee and explained it as he worked along. It took roughy 1 - 1.5 hrs to do so. All this without any overnight or emergency surcharge and just the plain old diagnostic fee. I was thankful for their service. Definitely going to reuse them for all my HVAC needs in the future.
They are friendly and have great customer service!
Travis and Harley did a great job installing our new AC. Quick and on time.100% would recommend
Great service from Jonathan! We had AC issue, and they came out right away, and fixed the problem. Very professional. Highly recommend!
Noah and Harley did an excellent job! My dogs followed them around the whole time and they never missed a beat.
Jonathan called letting me know the time frame he would arrive, got here on time, finished installing a new thermostat quite quickly.
Noah, A.J. And Pat were great! Would highly recommend!
Jonathan was very timely and professional. He knew just what to do. Thank you for your help.
This company did a great job for us. From start to finish, everything went smooth. The product they recommended for AC and heating for our three season room (now year around room) is working exactly as they said it would. Its an LG ductless mini split, and its doing the job, we are pleased for sure. They assessed the room, made the recommendation, were more than fair with pricing (we did get two other quotes), installed the LG system, did the electrical work, answered our questions before and after the installation. Super smooth sailing. They are now the only company we will use for our HVAC needs.
Jon Williams was very professional. He not only fixed what I needed help with but he educated me as well.
We have used Right Way Heating & Coolin a few times over the past 4 years and they have always been wonderful. When we initially hired them, we were told by a different company that the repair would be $1200.00 and we decided to get a second opinion and chose Right Way and we are so happy we did!! Come to find out the other company was charging double, what it should have been and also misdiagnosed another issue, thankfully, we got a second opinion and Right Way gained a very loyal customer!! This time Chris came out, we assumed we just needed more freon and then asked if he could test and see if there was a leak. Chris called in and got the approval from our home warranty company and performed the test. There was a leak and it was an easy fix. This was great news especially when the previous company told us the leak was in a pipe going down a wall (this was incorrect, as they never even tested for it) and the old company also said it would cost a lot to diagnose and fix and that we should just keep getting the Freon charged ever couple of years. Again, so grateful we found Right Way our leak is fixed and no need to put a “bandaid” over the problem anymore!! They find the problem and fix it the “Right Way”!! I would recommend Chris and the whole Right Way company. I am also impressed as they always answer the phone right away, get you one the schedule quickly, keep in contact, and arrive on time within the allotted time frame. Thank you again for great service!!
These guys were so great to work with. Can’t say enough about Kevin, AJ and Noah. They were responsive, on time, did great work and cleaned up after themselves. Honest, fair and hard working. Will def use them again in the future.
Right Way provided quick and HONEST work! I was told by Columbus Comfort that I needed to have my AC unit replaced.I wanted a second opinion and called Right Way. Kevin came out and quickly told me the AC unit was fine, a quality unit that could last another 10 years. I then confirmed with their tech Jonathan who had the equipment to inspect and confirmed again my unit was fine. Its such a relief to be able to trust a contractor - highly recommend them.
Chris came today and was very patient with my AC and Furnace! Very professional - not sure how he worked with his protective mask on, but he did a great job. Open, honest and friendly service! Highly recommend. I will need a replacement and upgrade from heat pump to a gas system soon. I will be calling Right Way to get the job done! Great team! Thank You for getting my AC up and running so fast. Called yesterday afternoon, they were here first thing the next morning.
Chris came out and fixed my furnace in record time and was very reasonable! I had had Cosby out for an estimate first and it was $900 and some dollars and he fixed it for less than $200. Use this company, they are the best!!!
This company did a fantastic job for me . My ac went out in the evening and before 9am they had already called me and scheduled a same day appointment! Jonathan, the young man who came to my house was courteous professional and observed all safety protocols to my great satisfaction- Jonathan was done in less than an hour and told me exactly what was wrong and fixed it right away - thank you Jonathan! Ur amazing!
Brendon arrived on time, quickly assessed the issue and provided a detailed explanation allowing for us to make an informed decision regarding the required repair. We greatly appreciated his thorough and professional approach and after about an hour, our a/c was back up and running as good as new, thankfully, since we’re now in a stretch of very hot 90+ degree days. We also thank Brendon for wearing a mask and shoe coverings protecting himself and us. Superb service and work!
Jonathan was quick to fix the problem and get my house cooled down. Thank you!!
They come and disconnected my ac and told me that I needed a new motor and the cost would be $3479. The following day I had someone else come by he reconnected my ac unit and added freon. And it all cost me $175. Be careful when considering this company Very DISHONEST!!!!!!!!!!
Jonathan, was professional,and nice. Listen to me as a customer.
Fast and detailed service for heating maintenance! I highly recommend Rightway for any heating and cooling issue!
Christopher White is an outstanding individual. I called to ask about what I thought was the issue and he did a full blown inspection on my HVAC system without me asking. As the weather is cooling down, I was a little anxious having an issue with my heater but he came out within 20 minutes of me making the phone call and fixed the problem. I would highly recommend this company and ask for CHRISTOPHER WHITE!
These guys are as good as it gets. We own a dry cleaner that no one ever thought could be cooled. Bill and his team studied our facility listened to our concerns and put a plan together and said they could cool our facility. I was a bit apprehensive, because I knew how much heat we produced. After everything was installed I was blown away. It was a complex project that was thoroughly thought through by Bill and his team. We now have one of the few dry cleaning facilities in the country that has AC throughout the entire plant and it works wonderfully. Bill was and still is amazing to work with. Not only have we had Rite Way to our business, we have also used them at our home. His team is professional, courteous and most of all honest. They certainly do it the “Right Way”. Thanks for a job well done!
Chris was on time had furnace fixed in 10 minutes. Very satisfied with his quality of work.
Jonathan was very polite, efficient, and knowledgeable. Right Way had us scheduled for service for the very next day. Jonathan, our technician, showed when they said he would. He had our problem diagnosed and fixed within an hour. Very polite and knowledgeable. I would definitely recommend Right Way and Jonathan to anyone!
Called at 2pm for a furnace that stopped working and I’m writing this review at 3:09pm with warm heat flowing!! Wow!! Super fast super pleasant to work with. I hope I don’t need them again any time soon but I will not hesitate to use them in the future. Jonathan had his face mask on (Corona style) and made sure to put his shoe covers on while in the house. He showed me the broken part and the new one before he replaced it and the cost was less than I expected. Awesome service!
Jonathan came to work on our AC that was not cooling the house. He was friendly and efficient. He discovered the problem quickly and had it working in a short amount of time. He was professional and considerate and it was a fast positive experience.
Bill and Chris haven’t even left our driveway yet and I’m here to rave about their service and commitment to doing what it takes to get the job done.We were on the books for an appointment between 1p and 4p today. We were the last house on the calendar for today and they kept us up to date all afternoon.About 6pm the technician Chris called to say he was on his way. He arrived and promptly got to work.When the problem needed an extra set of eyes to solve he called his boss, Bill who came right over. Within 15 minutes the problem was solved and we have ice cold air again!!!I hope we never have a problem with our AC again but if we do, we know exactly who to call!Thank you!!!!
I have used Right Way for a number of years now and have been very satisfied with their products and service. I purchased a new AC system and furnace a few years ago. They gave me a great price and the system has operated efficiently and without problems. I just had Jonathan, one of their technicians, come out and get our AC ready for the hot season. He is a cheerful young man who is courteous and friendly and did a great job as always. I would and have recommended Right Way to anyone who asks.
Everything was great and in good timing. My contractor was Brendon. He was very helpful and professional. Had my air conditioning back running in no time.
All I can say is WOW and thanks! A same day service call, fixed within a hour and very courteous staff. They know how to get it done Right! My 2nd call to this company sending Chris out to work with us and they just keep amazing me with their knowledge, integrity and personal customer service! Thank you, Right Way! Keep up the great work.
Jonathan was so professional and helpful when he came to service our AC. He answered our questions and was respectful of our home & dog too! We love working with Right Way, we always have a great experience!! Thanks team!
My AC was not putting out cool air. Jonathon came in and did a recharge. He was very polite and professional. Very easy process. Will definitely recommend Right Way Heating & Cooling to family and friends.
Chris was super professional, on time and fixed the problem. Great price and superior service. Im putting them on speed dial and asking for Chris everytome!
Jonathan was absolutely outstanding not only in his technical and unique problem-solving capabilities, but above all in his excellent customer service. The guy had to come to our home in the middle of nowhere on three separate occasions, yet his pleasant, professional, and super friendly demeanor never wavered one iota. Both he and senior technician James, as well as sales leader Kevin, are all excellent representatives of the Right Way brand and company values. Highly recommended. We even brought them new business as spring showed her face... Noah and Patrick did an excellent, thorough job with the duct cleaning service as well. Highly recommended.
I was so disappointed with the service and was charged double for Freon refill. When I requested the service I told the technician that we added Freon few years prior and paid $300. I asked if it needs to be refilled and if he can check to see if there is a leakage. He didn’t give me any information he just refilled it and said it’s $620 which was a ripoff. He said it costs more now because it’s banned by AEP and they are using recycled Freon. I was very disappointed I called twice to talk to a manager and the operator said someone will get back to me. They never did. This is a wrong way of doing business I hate writing reviews but I don’t want someone else getting ripped off especially during this pandemic. I had to use my emergency fund that I saved up for food to pay the extra $300 I was charged by ‘Rightway’. This is not the way to do business they need to inform people with old A/C unit about the new changes and the higher cost of Freon in advance.
Jonathan provided courteous and professional service. Finished job quickly and showed he was knowledgeable of the equipment he was using. Would totally use this company again.
We had a great experience with Right Way! AJ gave us a fair and honest evaluation, then came back to install a new system with Bill and Elijah. All three were so professional and kind, did their work well and quickly, cleaned up after, and even played with my wild dog! Thank you for helping us - Id recommend them and this company to anyone!
Great experience with the recent repair of our AC unit on one of the hottest days of the year. Response was quick, communication was great and the technician, Jonathan, was professional, expedient and friendly.
Brown did an amazing job on fixing my furnace. He was very polite and educated about what he was doing. He saw something else that was wrong and let me know right away. I would definitely get worked down from here again simply for him being so amazing with great customer service.
Our air conditioner was not operating correctly. Called my home warranty company and they recommended Right Way Heating and Cooling. The technician James arrived on time the very next day for our scheduled appointment. He was very friendly and professional. Went to work and resolved the issue within a matter of minutes. Would recommend this company to anyone looking for fast reliable service.
5 STAR QUALITY and SERVICE. Jonathan from Right Way Heating and Cooling was prompt, kind, and efficient, diagnosing the problem with my AC and repaired it, all while working directly with my home warranty company, IGS - Thanks again to Right Way and Jonathan - will call on them when their services are needed again!UPDATE - Had a new issue with the A/C, here on the hottest days of the summer. Jonathan from Right Way Heating and Cooling care right out, found the issue (old wire shorted out) and was able to fix, get running, and even stay to check the levels and temperatures to make sure that everything was running perfect. Nothing but KUDOS to Jonathan and his professionalism! 5 STARS AGAIN!
Joe came to do a diagnostic on my AC a week ago, and was so informative and kind. He did an awesome job letting me know what was wrong and explaining things very clearly.Brendan, John, and Noah came to replace the part today, and they were very thorough and fast. They even had to build a new piece, or change a piece to fit with the new part. They were super knowledgeable and professional.
I love Right Way Heating and Cooling! They answer our calls, show up on time, do a fantastic job and the cost is very reasonable. Jonathan serviced our central heat today and did a great job! I really like this company and appreciate their good care. Keep up the good work and thanks again, Jonathan.
Right Way has always been great for us. Theyre always responsive, fast and efficient. And theyre very forthcoming with information which is very useful for the first time homeowner. James was here today to PM the AC system. He even remembered details from a previous service call at our home! Very happy with their service and plan to stick with them!
James came to check out my AC that was acting up. He came toward the beginning of the window I was given and called about 35 minutes beforehand to give me plenty of heads up. While he was here, he was super helpful and efficient. He figured out exactly what the problem was and had everything taken care of in no time. Thanks!
James Howard and Brendan Wilson were efficient, courteous, knowledgeable, professional young men. They came on time, patiently answered all of my questions, and solved my problem in a timely manner. Both are wonderful ambassadors and assets to your company. Because of them, I will definitely call Rightway Heating and Cooling when the need arises and will recommend your company to friends and neighbors.
Corey was prompt and professional and took the time to trouble-shoot my problem. He didn’t mind me looking over his shoulder and asking questions. He was able to identify the issue and fix it the same day. I will use this company again in the future!
Jonathan was very friendly and knowledgeable. Our furnace quit working and he was able to fix the issue correctly within an hour. Highly recommend!
Jonathan was fast and efficient and explained everything to me completely. Will use Right Way again.Right Way replaced our A/C in the Fall of 2018.Jonathan serviced our furnace on 03/19/2019. This time it was to replace a motor that was covered through our home warranty, ABC. Service was fast and hassle free. Jonathan arrived on schedule and installed and tested the new motor. Five Stars again.
James and Anthony represented Right Way at my property and conducted themselves professionally. They provided information as needed and addressed the concerns in which they were called to do. Would recommend using Right Way H&C again.
Joe came out to my house today for malfunctioning heating unit. He was very honest and straightforward during the whole process. At the end he went above and beyond the scheduled service call to give a first-time home owner unbiased advice. I highly recommend Joe and this company.
Right Way Heating and Cooling has always done a great job with our needs. We recently had to get a repair and it went seamlessly with no problems. In addition, each time we have called we were assigned James as a technician and is excellent. He is always knowledgeable and friendly. Thanks for great customer service!
Our AC went out on one of the hottest days this year and they were able to come out and get it diagnosed right away. Had to replace condesing unit + evaporator coil. AJ, Noah and Pat came out the very next day and did a fantastic job! They were courteous and respectful. The install was done very well. I would highly recommend!
Rite-Way was very prompt about getting to my house within the day and time they told me. James was very professional and knowledgeable. He found the problem and got the unit up and running temporarily until he can get the right part. he said he could get the part within a day or two but until that time at least he did make it so we would have air conditioning which is greatly appreciated. If any of my neighbors or friends would have a heating problem or cooling problem I would recommend Right Way Heating and Cooling.
Didn’t even come in the house. Said it was a issue with the out side unit and charged me for coming out and said it would be a couple thousand dollars. Called some else and it was just a short in the house. Right way is the wrong way do not call them! They don’t know what they are doing...lol.
Jonathan came out to my new place to check the furnace as it was shutting off every 15 minutes. He was very friendly and takes pride in his work. He did a full maintenance inspection of my furnace, cleaned it and fixed the squealing noise in the vent. Great service, very professional and highly recommend Right Way Heating and Cooling.Jonathan and Pat came out to my new place due to the furnace acting up once again. Very polite and professional. They are very good at their job and explain everything that they are doing. Great service once again, very professional and I highly recommend Right Way Heating and Cooling.
I’m glad I called Right Way. Chris was honest and helped me get my furnace back running.
Kevin and the team were great to work with. They supported us through the entire process of getting a new air conditioner and furnace. They gave us competitive prices, performed quality work and were just great guys to work with. I would recommend this company to anyone needing any kind of heating and cooling work done.
9/18/2018- Joe came out to my house a told me everything that was wrong with the unit. Its good to see veterans doing well. He also gave me suggestions to keep the house cooler.Bryan was very fast and informative as to what the problem was. He gave me all the necessary information needed to maintain my AC and keeping the house cool during the summer months.
Called on a Saturday. They were at our house within an hour. Jonathan was great. Found the problem and our water heater quickly and fixed it. Highly recommend them.
Had a great experience from consultation to installation. Everyone I worked with was professional and prompt. AJ, Pat, and Noah installed my attic furnace left no trace other than the new furnace. Highly recommended!
AJ, Pat,Noah were professional and friendly. The did a great job. The company as a whole worked to make our experience great. They take pride in their work
7/6/2018Right Way (Jon & Brendon) did exceptional work- we had our AC unit moved from our deck area to the side of our house, they took their time and completed the job the right way. We are beyond pleased, our house is much cooler since they have serviced our unit.Thanks guys!The Smiths
AJ and Brian came to install my new AC earlier. They were professional and patient to make sure the job was done the Right Way. They taught me about the new system and answered all of my questions. I got a fair price on a system with a 10 yr parts and labor warranty. Their engineer, James, was also always a pleasure to work with when troubleshooting our issues and offering recommendations. Overall Im happy to recommend this company to anyone.
Jonathan was great. Very pleasant and obviously since he was able to remedy the problem quickly. You have a great employee in Jonathan.
Joe did a great job! He actually got a job that I thought would take 2-3 hours done very quickly (45 minutes), and he did a thorough job! He even fixed another problem I did not know I had and the price was great!! Overall If I could give 6 stars I would. My basement had a bunch of water in it, and the water would not stop coming. He fixed the problem, and did it the right way, and did it quickly! Very professional and nice outgoing person. Thank you Joe! If I ever need heating and cooling work done again I know who to call!
James and Joe worked in my AC unit. Both were extremely professional and worked tirelessly to get my ac working again. My wife was threatening get s hotel during out 90degree plus weather but James and Joe got it fixed and now my wife is happy so the house is happy. Thank you guys for all your help.
Patrick and Joe were super friendly and efficient figuring out the uneven heating of rooms in our home. They had the issue figured out in a matter of minutes, did a full maintenance inspection on our furnace and then were on their way. I highly recommend contacting Right Way for your heating and cooling needs!
The furnace/AC unit we have installed in our attic (services 2nd and 3rd floor) stopped working and lost power on a hot, muggy Monday morning. I called Right Way Heating & Cooling and a technician (Chris) arrived later that afternoon. Chris diagnosed the issue within 10 mins -- our condensation pump (which had been installed 11 years ago) was no longer working. They ordered the part and returned 2 days later and made the repair in about 30 mins. They called me multiple times throughout the process to keep me in the loop on timelines and pricing. Chris was extremely professional and courteous. This work was all completed during the Ohio stay at home order during COVID-19. Right Way assumed me employees were doing daily temperature checks in addition to other precautionary measures. Chris arrived and wore a mask, gloves, and shoe coverings while he was in our home. We have 3 kids at home and this made us feel very comfortable during the service call.I was extremely happy with the service I received and will definitely be working with Right Way in the future.
Joe came out twice, once to diagnose the problem and the second time to replace the blower fan in our unit. He was timely, polite, and extremely helpful! Great prices and great service. Thank you!