The employee at the front register knew exactly what isle the tool I was looking for was in. Very convenient. Everything is locked up due to theft. Tough world.

Good people work there. Very personable. Old dude at the checkout is a good and funny guy

This place is absolutely great with a friendly staff willing to help you find whatever Hardware item you may be looking for. Ive been able to find things here that arent available on the shelves the major building supply companies

Every time I come here it’s a pleasant experience. I walked in today showed Casey a screw that I needed more of and he instantly knew what size it was and where it was. The entire staff there are friendly and knowledgeable and I can’t recommend them enough

The staff was overall very nice. However, the small man with tattoos (didnt catch his name) was giving me a dirty look. He looked angry. I was not worried for my safety given his size but I was somewhat confused and put off. I brushed it off and Casey (the sales associate assisting me) helped me find just what I needed. The help was great and their selection is fantastic

Unbelievably Good service!Ricardo/ Ricarrio (sorry about the spelling) did an AMAZING job helping me select some new LED lighting for my bathroom(4.6.21). You are a true asset to your company and they should be proud to have you as a co-worker. Top work!👍🏼

I go here because its the closest hardware store in the city and they always have a Ton of product. This place is always staffed with helpful associates.

Always friendly and helpful staff, helps me find whatever Im looking for

Excellent customer service from a knowledgeable employee made it super easy to get a new mower

I like this store everyone is very helpful and answer any question I have.

The staff here are always very nice and fast at finding whatever it is you need ☺️

Staff are very helpful and theres a good selection of products in the store.

Ace hardware is a great place to get advice and whatever you need. Friendly and efficient!

Well staffed and organized, theres really no downside besides the inherent limitations of a local hardware inventory. All the main categories & brands, just lacking expected outliers. Im sure theyd order if something was unavailable, Ive just never encountered the scenario.

Great little hardware store. this one has slightly smaller footprint than some others in the area but the stock its just as good. friendly staff and very willing to help. I like the selection of hardware that is much more diverse than the big box stores

I used to be a loyal and regular customer until they poorly handled a situation with my wife. She purchased three cans of paint which were prepared and allegedly sealed by an ACE employee. The cans tipped over in the back of her car on the way home. Two stayed sealed, and one opened and spilled everywhere. Upon bringing this to their attention, we got a bunch of push back about physics and hearsay. They made no attempt to take ownership or remedy the situation. At one point a manager asked us to get the car cleaned and to bring them a receipt to discuss reimbursement. This was purely appeasement as we brought them the receipt and they just denied any liability.What seems more likely, that the laws of physics in the other two cans were somehow different than the one that spilled, or that their guy just didnt put the lid on properly? This poor customer service response was very disappointing after years of loyal patronage. Needless to say they have lost my business forever.

Very helpful and quick! It is so much more efficient than Lowes and Home Depot. The workers come to you instead of hiding from you.

Not happy lately. Last experience was lacking. Did curbside pick up and the guy who answered the phone was like you’re already here? To pick up paint??? Yes...I’m here cause I got the email to come and pick up....transferred to someone else. Twenty questions later...I’m frustrated. Do better

Very helpful in finding what you need.

Very clean and nicely organized. The employees were very helpful in helping me find what I needed!

This is a real old fashioned hardware store.

Their customer service is great! I entered and was greeted with Hello how can we help you? I needed two screwdrivers and a hammer. I was in and out in under 7 minutes.

Friendly and helpful staff. Also conveniently located

Had an amazing experience at ACE Hardware. The employees were friendly and went the extra mile to help me out! It was nice to be able to experience real quality customer service. I will definitely be going back!!!!

This is my go-to hardware store. Everyone is always so friendly and helpful! Only downside is that it is always busy, but that’s never stopped me from getting in and out quickly.

Great local-ish hardware store. Overall a friendly and helpful group of employees.

A entire gallon of paint spilled in the back of my minivan and ACE Schreiner Ace Hardware on 5th did not care to remedy the situation properly. I was treated with cold customer service, despite my family frequently shopping there.When I was purchasing the three gallons of paint, the associate informed me he was new.  I am convinced he did not secure that one gallon properly. They said there is video by the painter area; I replied I would love to see it but they refused to show me.The store manager, Jeff, did not want to get the owner, Bob, involved. Jeff initially wanted to lend me a carpet cleaner and have me clean it myself but then he learned it would ruin his equipment so then he called the owner. After talking to Bob, the recommendation was to get the van detailed as soon as possible and provide the receipt to Bob. Thankfully, MAG detailers worked a miracle. Bob, the owner of ACE Schreiner Hardware, refused to reimburse me for the nominal detailing bill so they lost a good customer for life.

Kind of expensive but theyre friendly and convenient

I had a GREAT experience! I dropped a window screen off to be replaced and was phoned a few minutes later to let me know it was ready. Steve made sure that I had a really good experience!

Always helpful people here and quick going in and out

I would give this place 0 stars to be honest. They had the worst customer service ever.I ordered 2 items online the went to the store to pick it up. When I arrived at the store with my order number and confirmation email in hand the cashier acted as if I was lying about my purchase. They acted as if they were working on getting my order as I waited for 30 minutes. Then the other cashiers from the back came and said they only had half of my order. So I asked for my order but they would not give it to me.They said it was their company policy not give me half of my order. I called customer service to cancel the online order so that I could purchase the item in store, they could not cancel it nor the cashier at the store. I was at the store for 45 minutes just to not get my order. I will never go to Ace hardware again.

This is the best one-stop hardware store in the area as far as Im concerned. The store is always well-staffed with employees that never fail to be very helpful and friendly. The store is never less than immaculate -- and thats usually something that only stands out of its the opposite. Im in here at least 3-4 times per month and Ive never had a bad experience in the 5+ years Ive lived in the neighborhood. Give them your business, you wont regret it.

The most friendly, helpful and attentive staff Ive ever encountered. I believe I was asked if I need help 3X before I got to the item I needed. Amazing staff

You can find all your staff in

Best place to shop.

Came back to ask about what I thought was a double charge on my account. The cashier and manager were so insecure and defensive about it they couldnt even give me a calm and kind explanation. Instead they were hostile and patronizing. I didnt care about the money that much, just needed an explanation. Would have been nice to be treated with respect.

Every time I go up there is only 1 person up at the registers( newest employee) yes -ers- they have 3 and youll never see 2 open maybe on the 4th!! and ALL the other employees10+ (and there are alot more than customers most times)are staggered every other aisle. Asking what I am looking for? As I walk by every other isle I hear this I just point. Instead of being in every other isle just stand at the door and say hi Im blah blah and ill be your shopping concierge today please tell me how I can assist you on getting what you are looking for today...The north high store maybe 3 employees 2are at the registers..Parsons.. Who knows.. ?? They always hang out by paint..Just annoying to me I guess.. Especially after paying 20-25%+ markup from other stores.Dang time convince thing!!!Ill be back though.. Count on it.

Well stocked, friendly helpful staff.

Love this place the employees treat you like family and are always friendly.

Excellent neighborhood hardware store. Great variety.... I always find what I need. Exceptionally helpful employees.

Great place to shop, friendly and helpful staff, good process. And, FROSTOP Root beer, delicious locally brewed in Columbus on Hague Ave (at Four String Brewery).

I really love this hardware store...the employees were quite knowledgeable and helpful with what I needed.

I love this Ace Store. They are helpful, friendly, offer great service. Never thought talking into a hardware store would make me happy but I always walk out thinking, wow, what great people they are

Plenty of knowledgeable staff

This neighborhood hardware store is well sticked with a wide assortment of hardware and services youd expect and its amazing how much they jam into this store. The staff is also extremely friendly and knowledgeable. The adjacent building houses a tool rental service.

Good hardware store with a very helpful staff.

Small shop with helpful staff. Able to find what I was looking for easily.

Smaller place, but I can usually find what I need.

Excellent customer service, and had the knee support I needed. 💯🤎👍🏾👑💯

Great customer service and if they dont have it, they will tell you where you can find it

Local neighborhood hardware store thats decent at service and high on price

Nice neighborhood hardware store.

Very helpful.

Convenient hardware store for pretty much everything you need. Saves you from having to go clear out to Mill Run to go to Lowes or Home Depot.

Very helpful associates, well stock. Knowledge people. I highly recommend this hardware store.

Very good sales and prices there. One of the sales people there was very kind, and tightened the knob on a chainsaw I brought in. Very nice place. He did not charge for this service . Also they send $5, coupons off merchandise in the mail to a person, after shopping there!

Cool small townish vibe

I really appreciated the customer service of both employees I interacted with. The store was very clean and organized. I was able to find everything I was looking for and all my questions were answered.

Great customer service. They were very helpful

ACE usually has what you need in your neighborhood. They know what the houses are built out of for the area.Live it.

Never have had a bad experience at the store

Friendly service.

Found everything we needed at 1 place

Used to be my go to store. That was until the incredibly rude cashier scoffed at me and shook her head because I didn’t some reward card. Sad such a friendly store has lost its customer service touch.

Fast, courteous service, always

Its a very well organized store. Associates are helpful. Good Customer Service

I have been here three times. Every time that I have visited, the cashier behind the counter immediately greets me and asked me if theres something that they can help me with.. the store seems to be well-stocked and organized..

Willing to help out and nice

Great staff who were helpful and informative. Good selection of inventory at reasonable prices. Definitely stop by if you have any questions about your DIY projects.

Very helpful was everyone.

This place is great. It’s smaller than the big box hardware stores yet they most likely have what you’re looking for, at competitive/better prices, and offer way better staff/service.

Great local hardware store! Page (Paige?) went out of her way to help me with find an item I was having trouble locating. Every person working here has an extensive knowledge about everything in this store.

One of the best hardware shops in the Grandview/Upper Arlington/Campus areas. They have everything you need and are always more than happy to help with any project. I frequent this location for all the shop needs because of the quick and friendly service. Keep up the great service and thank you again!Tom and Jerrys Auto Service

I got great help trying to find replacement o-rings. Very convenient!

They stock items that are, in my opinion, higher quality than Home Depot or Lowes although sometimes at a higher price.I always stop here first for my hardware needs. Im often surprised that they have just what I need which saves me a long drive to the big stores.The employees have a great deal of experience in most areas of home improvements and are valuable resources.

The employees are always helping I love that they know what I need to get to help do a job

Quick, friendly service. Thank you!

People there are really helpful

I love this place. They are always to eager to help. I usually show up with a nut or bolt that I need duplicates of. In minutes I am on my way with exactly what I need

The service is awesome, its really refreshing to have such good customer service honestly.

If you need lawn stuff and etc nick is pretty on fixing your needs

Its been a real blessing having this store so near. Ive rented tools and made many purchases there. Very high level of customer service. Today rented a drain snake for main sewer. I was first at Home Depot and did not like the selection of blades that were not large enough which I took as a ploy to necessitate additional rentals as their biggest blade was 2.5. I went to Lowes and they closed their rental. I then went to SunBelt and rented a machine that didnt work and didnt have the good blades anyway. I went to Ace and they had all the blades a professional drain cleaning company would have and the person that rented out the tools let me know right up front that if anything happened to the machine I would pay for it. The reason being these machines are dangerous and all kinds of things can happen when clearing tree roots out of a sewer which I was familiar with having worked at Rescue Rooter. Great tool. Great Service and the last time I rented that tool was 7 years previous and both times I was able to thoroughly clear the sewer with a large blade.

Better than those huge Hardware warehouses. People are knowledgeable and helpful. Always have what you need and convenient.

This place rocks! The staff is always very helpful, knowledgeable & friendly. We’re very fortunate to have such a wonderful hardware store close to Grandview.

Rental Services staff know their eqipment and treat customers right. BUY or rent something there and leave confident about using it. Great support from staff.

Its okay, for emergency. The people are helpful and the store was clean!

Great service .

Some excellent knowledgeable staff. Good problem solvers. Prices as good as big box for the most part and tend to have what I need with a better, more personal experience.

Had what I needed Spud bar reasonably priced

Helpful, and friendly staff.

The service here was incredible and they spent 10 minutes helping me find a particularly small washer even though my bill only came out to $0.26

Very friendly service. Much better than big box store

Good neighborhood hardware store with all the basics and a friendly staff. Good for quick stops.

Was already irritated with this store then just now your truck driver (plates phb3299) nearly clipped me exiting a lot on 5th and kenny. I have two babies at home please be careful.

Like getting parts there

Great hardware store, large selection, well stocked bolt bins and very helpful friendly staff. Always a pleasure doing business with them.

99.9% of the time they have want I need. Being that I have the responsibility to maintain some VERY high end properties service is always of the utmost importance to me as well as my clients. Jeff and others are always ready and willing to help me locate whatever it is I need.

They dont take American Express. They did a poor job cutting my pane of glass. Other than that, great.

Typical Ace Hardeware. Everything you need in one place. Friendly, personable service.

The Ace team was very helpful!