Will eject you if not masked. Will not accept medical or other exemptions. Take your business elsewhere.

A great place for guitars. not a great place for tuning your child’s ukulele. my daughters uncle bought her this beautiful Frozen 2 ukulele at five and below for her birthday. It was so kind of him and I wanted to get her first instrument properly tuned. unfortunately all the strings broke when you tried to turn the knobs. There is no way that a ukulele of this quality could break this easily. I believe that the employee was just way to rough.

In terms of guitars there is hardly a second in Columbus. It’s called Guitar Center for a reason… I have been in a few times, there are used and new, and far more than simply guitars of course. Sound equipment, mixing, percussion, as well as lessons and much more. I have found some of the staff to “gatekeep” as they say. That attitude can be off putting, the staff should be helpful and impartial. Outside of that it’s a great establishment.

This is a fantastic place to find a wide variety of music related gear. They primarily cater to electric guitar, acoustic guitar, and drum needs but have a number of other items in the store. The staff are also great to work with and extremely helpful.The only reason for not giving this location a 5 star rating is that they do not keep hard shell cases for acoustic guitars in stock. I wanted to get one with my guitar purchase to keep it properly protected, but was told they dont usually have them. I was told to order one online instead. It isnt that big of a deal, but they should keep these in stock when they are selling multi-thousand dollar guitars.Great store for any musician to stop in and have a look around. Great prices and quality customer service.

I was having a few issues with my bass and took it into guitar center to get looked at. I was a bit nervous, as this was my prized bass and I wanted it to get back to its full glory.Jeremiah promptly called me back the next day after taking a look and explained what was going on, and provided me with an estimate. He then worked with Music Man to order the needed parts and kept me looped in during the process.He did a great job handling the repair and Im very happy with how the bass is sounding now. The estimated repair cost came out spot on, and he even got the repair completed a bit ahead of schedule.I would gladly take my instruments back and work with Jeremiah again.

They are pretty understaffed (at least when I went) and most things are low on stock. I was trying to dip in, get some guitar strings, and leave. I had to go find someone to help me out real quick since no one was even near the register. Otherwise I love this place.

Dave (I think) is incredibly friendly and easygoing. I think this is a great guitar center, the employees are all friendly and always want to help you

Purchased a guitar from this location. They amazingly had the perfect parlor guitar for me. I had been on the lookout and they just happened to have it.Got a good deal on a hard case for it as well. No waiting to find anyone to check me out.

Been coming here since I was just a kid. The manager Jesse is a class act. Helped me return an online order earlier this year and gave me a great deal on a used bass today.. Always goes above and beyond to make every visit excellent. Definitely recommend stopping by and paying the Platinum Room a visit! A+

Selection looked good, customer service was below poor. I gave them 3 stars because Im not a musician so I dont have much experience shopping this type of retail center. (If it was a grocery store or car audio shop it wouldve been a 1 star for sure). I went in there for drum sticks for my daughter thats in marching band, they have a separate drum section that I found on my own. Had plenty of sticks (dont know what good snare sticks are) but they were behind a counter that said employees only and I couldnt read the shelf tags without going back there. I waited patiently for about 10 minutes because there wasnt an employee working that area and then headed up to the main checkout area to ask for advice. Advise given was something to the effect of man, Im not sure.. most of the high school kids get this... so I got those and a couple other because they didnt care if I went behind the signs unsupervised. Then a group of 3 employees were at the checkout area chatting about writing nuances and the main dude was picking at a flying V spitting wisdom to his buds about guitar writing... I work 6 days a week and that was a Sunday, I live almost an hour away from there.. couldve been better

Had a wonderful experience buying my new bass. Thanks so much to Derrick for all the help and guidance. I love all of my new gear!

This is the best place for music in columbus. Engaged, knowledgeable staff, camaraderie amongst shoppers, and great selections. I find shopping here to be fun.

I always take my grandfather here, but they are low on staff so patience is key. Overall very helpful. Out of some products.

It is a big store, there are lots of music products, but was never approached by an employee asking if I needed any help. We were looking at keyboards and ended up leaving after browsing their inventory, but had questions. I like how different instrument types have different sections. There is a stage setup inside for small gigs and they have various rooms for trying out instruments without annoying other customers.

Went to find a guitar because my son wants to learn. Asked an employee for some help since we didnt have any idea about to look for.He pointed to the guitars and told me to choose one within my price range and he will see if they have a case for it. Gave no info on what to look for (styles, wood, plug in acoustic).Not happy so left without a guitar and will go somewhere else.

Never will I ever step foot in this place. I was inquiring about an instrument for my elderly father...whom may or may not be able to play it.. I asked if they had anyone who was good with older people, to guide them so he didnt buy something too expensive or something he didnt need.. They guy on the phone told me they are sales people and are taught to sell. If he wants an expensive one..thats what hell get...yea to sell anything to anyone as long as it makes them money, no matter if its what they need or not.....makes me sick the way he acted. Doesnt really care about the customer..just the dollar sign!

Great place to buy gear and sell gear. They have everything! Only thing that is not my favorite is the location. If only it was in a better area.

So at first when we got there as they were opening for the dayBut after a few they were real helpful and then after asking to see and check out a 2k gutiar they were on itThen the salesman stated that since we drove so far and waited patiently he took 10% off

It’s no wonder guitar center is bankrupt with trendy policies and failed practices. Do yourself a favor and go to a local mom and pop store. Avoid

It was great they really worked with me so I could get what I needed

Love guitar centers! Big selection of strings I needed.go there!

Good selection of instruments. Friendly staff. Good deals. I am glad we have this store in Columbus

Friendly staff with a lot of options for a novice to an expert in the music field. The gentleman I dealt with helped me find the right drum set and was very efficient. He offered to carry out the set to my car as well and I appreciate the willingness to serve. Something that does not come by often. Thank you for the amazing service!

Me and my son freaking love this place had an awesome time. Exactly what we wanted the staff was amazing. We will definitely be back itll probably be our second home? Thanks guys for the amazing service.

This guitar center is great. The sales team are super helpful and have helped me pick great gear.

They advertise a few items to lure you into the store, only to insult your intelligence and say; oops, we just sold those items... whatever 😡

I originally had trepidation about coming here, I prefer smaller, mom and pop style businesses, and was worried that in coming to a mega-corporations music store that Id try to be upsold, and ultimately would be treated like a walking wallet. Visiting this guitar center 5-10 years ago, I felt treated in that way. Fortunately, I was very wrong this time around. The employees at this store are very warm and friendly, and also dont pester you, I was mostly left to myself, and wasnt asked every 5 or 10 minutes if I could be helped. Danny in particular is wonderful to deal with and I hope everyone has the pleasure of being helped by him! This guitar center also has competitive hours in that they are open earlier and later than every other music store around. I am a morning person and its great having a store that opens before noon. Their selection is also second to none. I have gotten drum machines, moog synthesizers, guitars, and pedals from every name, including a couple boutique and more sought after brands like walrus audio. They also have been offering me a neat 10% discount when I trade gear for another piece of the gear in the store, which has been great to take advantage of. In short, go here! Theyve got a great bunch of people there right now, and its the best its been in years.

The staff at Guitar center are great. They let me sit down with my dream guitar a Les Paul 59 custom (Tom Murphy) and let me play it. Be sure when I’m in a position I’ll have one of these. I’ve got my eye on some used gear too. Didn’t feel any pressure to buy just good old fashioned service

I went at night with a couple if friends and its was pretty good. The employees were kinda busy, but still overall friendly. While I didnt buy anything, I did see a couple of instruments that Id be willing to come back for. The selection of all the instruments is amazing. Ive seen bigger places with less selection, so I applaud this store.

Nice space techs do a good job some of the sales staff arent very friendly though young punks you know.

Received my Ibanez $1000 guitar today. Came in a squirer box with 1 layer of bubble wrap. The guitar came incomplete without the strap connectors and had blemishes on the head stock and body. I was prepared to keep the guitar provided GC shipped out the missing part. After talking to customer service for an hour and Kansas they traced the Shipment came from the store in Ohio Columbus they told me to call and ask to speak to the Team lead. Mike did not even give me a chance to finish explaining the issue with the purchase. He dismissed me saying return it to the nearest guitar center. Which I will do and GC after 20 years I will no longer support. Mike at the Ohio store should be demoted, he should not be customer facing

Love guitar center. Mike the drum guy is super nice and very helpful. Like goes beyond the duty of helping. And hes very detail at explaining things and takes pride in his work and passion for music.

One of the more dumpy Guitar Centers Ive been in. Many empty pegs... Out of stock of a LOT of stuff. 3 employees, hanging out at the front counter. Nearly had 2 beg one to help me try and find something... (of course they were out of that too).

Great choices of instruments. The staff are very helpful. The store also has music lessons available for interested students. A complete package

Always helpful

Played an incredible synth lead solo on a Roland Fantom keyboard 🎹🎹🎹. Korg Kronos I say is the worlds best synthesizer.

Had my husbands bass fixed by Grant Johnstone. He did an amazing job. He was very helpful when I dropped off the bass. I had contacted him before going to the store and answered all my questions. Now my husband is happy playing his lovely fixed bass. ☺️

Took left-handed guitar in yesterday to have it restrung. It was this morning! Great job!

Very easy online shopping experience.We had a problem with the instrument but the quickly got us replacement.The service is good. The deals and collections are good.The staff helped with instrument selection. The sections are well divided and staffed.

Everything you youd expect from a guitar center, and more! The employees are extremely helpful and kind. Im amazed how they can handle such a busy store with such grace. They made me feel welcome and the vibe in there is cool, some very talented people practice in their store!

This location is always friendly and helpful. Its well spread put compared to other locations ive been to around the country.

I didnt have good experience with this store. On 05/28 I purchased guitar online and received confirmation about order being processed. Without any explanation on 6/1 I got automated message that order is canceled. . Usually when GC store sells item in the store or item not available, they contact customer to explain what happened. Not this store - they didnt bother.

The staff was really nice and even helped me put my strap I bought on my guitar

If you need any guitar repair or setup ask for Jeremiah. Received a guitar setup on my Les Paul and Jeremiah in guitar repair is incredible! He is knowledgeable and friendly. Was so impressed the first time that I brought another guitar in the next day and even though his shift was up, Jeremiah stayed late to make sure we figured out why my guitar wouldn’t work with my amp. He fixed it in ten minutes and saved me a load of worry and money.They also take proper mask wearing seriously! Felt safe here during Covid-19.

Their customer service at this Columbus Ohio location is absolute garbage. All you need to know.

My son takes lessons here,and purchase 2 guitars, amps, strings, and a fix. Always nice and welcoming

I have always had great experiences at this location. I called ahead to confirm they had what I wanted and their hours. When I arrived the staff was friendly and made the purchase painless and enjoyable.

Guitar Center Online is pretty awesome, surprisingly! Sweetwater better lookout!

Guitar Center is the most unique store youre allowed to brouse and play their stock of guitar Bass guitars (my favorite) for as long as you like !

Best place for all music enthusiasts.. the staff is very friendly

Went went into purchase a couple of items and I grabbed the wrong thing but the sales associate was helpful to point out I had the wrong thing show me what I needed we got it got a few extra pieces I appreciate it recommend you go to that store

Thanks for helping me find the perfect bass! You cannot beat the prices here!

I went to the Guitar Center with a friend. I do not play guitar. The place is large. There were people hooked up to amps playing. There are smaller off rooms with specialized equipment. I am impressed.

I was looking for a loop pedal. It seemed like there was no one in the store and it took several min before I was tended to. I was holding a strap and guitar picks looking at loop pedals which I found on my own. I was asked if I was ready to check out instead of being asked if I needed help and the man at the desk seemed like he didnt like working there. He was kind of uptight. He didnt know much about the product I was interested in and when he refered me to a used one as it would cost less it was already bought and he seemed upset that it had been bought. I took my business to Sam Ash down the street.

Place was pretty dirty and run down. GC seems to be going down hill

Staff was very helpful and professional in helping me to figure out what equipment I needed to start learning guitar. Im looking forward to starting my lessons in the near future.

Very knowledgeable and friendly staff.

Nice selection of music gear..

I believe they pick and choose who they want to help . Seems like they don’t care about the customers needing standing waiting at the register while their all busy doing “nothing”. Definitely need to work on that ! I was planning on spending big bucks but no one was even there to ask if I needed anything . Oh well

The guy working in the Pro Audio sound Dept was super nice and gave me some great advice. Thank you!!

I had a older bluegrass instrument I was looking for a tuning key for. The nice people didnt cary the specialty items I needed but they were aware of what I had and helped direct me in the right place to get it. Very nice people and fun shop.

They have an amazing selection of all musical avenues, not just guitars! i love their acoustic room and drum section. staff were super helpful when helping me try out different instruments, and all instruments are sanitized per COVID precautions!

Went in looking to compare 2 specific keyboards. There werent very many to look at in general. The staff wasnt all that helpful either. Too bad they are the only store in the city. Ill have to shop online or another retailer. Not great service and the store looked like it hasnt been cleaned in ages.

Helpful and friendly staff. Im a complete newbie to guitar and they made me feel welcome to look and play around.

Staff was imformative of what i needed.

I always enjoy coming here. Mike appreciates me as 1 his favorite customers + he was glad 2 c 4 the 1st time since a yr & 2. Im glad 2 hear during this pandemic let alone feel welcome.😊👍.

All different colors of guitars and they have amps anything your looking for I love this place

I love guitar center man they definitely fill all my needs as a music hobbyist

You guys are amazing. They help me start a music career. I appreciate you. If I could give you 6 stars I would. Good job. They carry a ton of gear and will help you with all your needs. Very caring, thanks yall

I bought a second hand 6120 Hot Rod from this store, sight unseen. Jesse and his team made sure that I knew everything about the guitar and was comfortable at the time of sale. I would recommend them without hesitation.

Went in ready to buy a new guitar, stood at the desk for 15 minutes without even being acknowledged as 2 different employees walked by saying nothing. When one finally did, he asked if we needed anything as if standing there waiting was just for fun. I guess this is why people buy online these days.

Great place for your musical needs

Always friendly service! I loved that everyone was wearing a mask and it wasnt very busy so it was very easy to distance from others. I would recommend going here for sure.

Best selection of guitars in town and laid back staff

They are lacking on the inventory.Im sure due to the current circumstances.

Witnessed an employee(long wavy brown hair, blue shirt) flip off and cuss out police officers who were responding to a situation in the area nearby. Very poor, embarrassing behavior demonstrated by this individual, which unfortunately is a reflection on the company. I will take my business elsewhere

I went to GC to purchase an audio interface and was surprised to find that the only focusrite interface they had could not be sold 😔, however it did not matter because I couldnt find an employee to answer any questions anyway. My daughter did manage to find an employee who was trying to sell her a online video guitar lesson for $80. It was super creepy watching him try to sell her on doing a video chat with him. Shes 15 by the way. We wont be going back.

To the manager/owner.. your employees can have more tact about addressing customers like myself who come in with no mask. He said rudely, wears your mask? I said, I have a Doctors note in my purse, I can not wear them.He then said, well you cant be in here. This mask issue isnt a one size fits all. I received my Doctors note because I got sick wearing a mask. I changed careers because I cant wear a mask. I deserve the same respect as your customers who can wear the masks. Per my Doctor they the masks do not work. They are 90% worn wrong. I see the states that are shut down with more rising Covid cases than the states that are open. This tells me if masks worked it should be the other way arpund.i planned on spending a few hundred dollars on a guitar, case, and accessories. I hope your company can find compassion for people like me and treat us with respect too.

First time in and not impressed with selection of equipment. No one talked to me while i was in there.

It is astonishing the absence of knowledge and customer service at GC. Im a professional musician and guitar/ voice teacher, I buy a lot of gear, and every time I engage with GC I regret it. They are understaffed, the staff they have knows next to nothing about their gear and seems disinterested in seeking or providing any information. I generally feel like a nuisance whenever I go there, whether its to pickup some strings or to drop $1000 on an instrument. Sweetwater is a FAR better retailer, staffed with knowledgeable, helpful, smart people. All future shopping I do at GC will be out of convenience only and I do not look forward to it.

Very nice, helpful staff! Great selection.

Amazing experience buying my first guitar. Ian was super helpful without hovering. Highly recommend and I’ll definitely be back.

Top of the heap! Inventory, a pro guitarists dream!

Do not waste a moment of your time here

Needed an amplifier for the bass guitar I picked up earlier. And since I was in the Morse Road area decided to stop in here.Learned that there is a difference between bass and guitar amps. And I was glad for the information. When I was asked if I wanted the extended warranty, I asked back what the manufacturer warranty was, and they told me 1 year. Actually found out that theres a 3 year warranty after all. After hearing about the bankruptcy filing, I had little interest in being upsold.

Semi sweet deals. Go check them out. They have filed bancrupt and you might get a better deal. Customer service sucks though

Dont expect much in the way of customer service and make sure that you are not lacking in funds. Its expensive

Helpful and patient reps who, you can tell, enjoy what they do

Store personnel very friendly and found the item I was searching for.

James, Brad and Gabe are amazing at their jobs. Im a drummer, looking for his first acoustic guitar and Im a mess with indecision. I didnt realize how many variations there could be that would affect a persons comfort and sound preference. So these guys have seen a lot of me this last week or so! I went in, and they helped me first deciding between electric or acoustic ha (still not sure, but just need to go with it for now and buy the other later - thanks, Gabe!). Then they helped explain a bunch and have me play a bunch and I went home with a Breedlove, but found out that it was just too small for me and my height once at home. Came back a second time and bought a Yahama that sounds amazing, and still does, but its a Concert size and Im STILL finally realizing I should be using a dreadnought, even though this thing doesnt feel too bad and sound super good, its just a little small for me. So I went again today to mess with more and see if I could get the right one. They didnt have this dreadnought version in stock that I wanted, and gave me all kinds of options and considerations. Unfortunately, I left and kept the same Yamaha because I just couldnt decide ONCE AGAIN. So they know Im coming back in a week or two once they have more stock and once I nail down the dreadnought I need to once and for all pick between the two.Long story short - Im sort of a hassle of a customer, at least when it comes to time spent and indecision. And these guys have been so incredibly gracious with their time, helpful and knowledgeable. Even playing a few of them for me back to back so I could hear someone whos actually good playing.Love this place. Thank you all SO much. Ill see you in a week haha!

Tons of guitars, they also have other things like keyboards, speakers, and more!

Good place to shop for musical instruments.

The first time I called there I didnt get to talk to any human beings which seems to be typical nowadays. The second time I called I talked to a gentleman who was in a hurry and I didnt get all my questions answered. I ended up doing business somewhere else.

Had a great experience buying a guitar here, was helped by Gabe. Got everything I needed and more, staff was super helpful.

Worst GC ive ever been to,I recommended my nephew to go to this place for his first guitar buying experience as a new learner. We go to this place he finds $129 Mitchell acoustic in the acoustic room and was set on buying it, as we walk around we find another Mitchell in the DJ area in front of a Bose DJ setup I said hey man look this is 229 what you have is 129 this has the electric pick up set up already in it and thats what you was looking for. So he decided that is the one that he wanted ....awesome guitar it has a sale price for $229.Takes to the register has it rang up bought it walked out the door he said they knock some off because it was a display model.Sweet how much did you end up spending he said $329 I said well you bought picks and the guitar was 229 thats not right..... As we walk back into the store the store manager walks out that rang him up, I said hey this guitar ring up at 299 the tag said 229 we walk back to the register he fumbles around and cannot find the tag that came off the guitar i said whats that under his hand? Its right there man, another guy says thats not the same guitar thats on the tag he said probably one of the guys that doesnt play guitar put it on there,only difference was this had the cut away . So my nephew said hell with it give me a refund if you aint going to sell it for what you had it listed as on your tag and I will go find something else, well he finds an Ibanez acoustic electric the looks pretty much the same as the Mitchell he takes it up to the register to buy it well they tell him they cannot sell him that one. It came off the wall in the acoustic room where it does have a tag on it for sale so they had to do another return. So he goes back and finds another Mitchell acoustic electric basically the same thats the one that we found in the DJ room for 279 ....... He gets it and loves it . They credited is card the $329 rang him up for the $229 guitar and knocked off $ the display . So basically they knocked $50 off the guitar gave him a pack of picks and a hard time. I was kind of embarrassed because I recommended this place to him I always buy everything from the Guitar Center but I dont go to this store. And I wont Again Sam Ashs just right across the street. Ive been to hundreds of Guitar Centers across the country this was the worst experience Ive ever had.

Guitar center is a terrible company to do business with. To be fair, they have a good selection of products and the products are good, but Ive had so many orders screwed up with guitar center. And they take very little accountability for their mistakes. Ive had several bad experiences both with online and in store

If you are doing music you need to see the folks in this store. They keep 40 Ounce Recordz rockin the spot, thanks guys

Sales people were very nice, but GC has dwindled the in store offerings. I was looking for an inexpensive 2 channel Pro DJ amp and they no longer carry those in store, only very expensive models over $1000.

Nice and affordable gear

Great staff helpful. I am a newbie guitar player.