Great service & people, very polite & helpful. I have seen a few dissatisfied customers but they were expecting something for nothing as some do. I have bought many items here and their return policy is fair but I have yet to need it. Highly recommended

Great customer service. Cody is very easy and exciting to work with. Keep it up

Cody is a really good person. All workers there are kind and helpful! Great store with great prices!

They are super friendly, always nice, the keep the store while cleaned. Always willing to answer any questions.

The best pawn shop ever! Always have great customer service and its the only pawnshop we use

I absolutely love this pawn shop... Its the only one I use... Very rarely do we have any issues!

LIARS, LIARS, LIARS!I recently bought a ring and was told you could upgrade at anytime and get 100% of what I paid for a more expensive ring..Today Im told its 75%. So I guess I probably cant borrow 50% of what I paid if I need too. If a company lies to you, theyll cheat you!Also, this location seems to have a problem retaining minority staff since no one seems to last more a month.If anyones interested in obtaining jewelry go to Mikes Pawn Shop on Cleveland Avenue. They have a better selection and they stand by their word.....

Bad place to buy to things and bad customer service

Very easy going and willing to deal on a budget!

Today was 2nd bad exp. Ive had with customer service. They lied about due date a couple months back, seemed like they did on purpose just so they could price gouge me to death. It was so e tools i needed back f or work and they took full advantage!! Today the new female manager was so rude! First she told me i needed a battery and a charger for each one of my milwaulkie tools, to pawn them.....this has never been the case before and is ridiculous, no one has that for every tool . I came up with the 2nd battery from my car and returned into store, then the manager p roceeds to tell me that my milwaulkie circular saw sounded funny she kept putting it on countertop and said she could hear vibration. SMH. Then she offers me 20$ for my impact but doesnt want the saw, on first trip in it was i needed another battery!!! Then proceded to tell me they sell thier tools for 39.00, and this was bad time of year. I cant believe how unprofessional and rude this woman was. I told her if she didnt want to make loans she sho uhh ld just say so instead of making stuff up. She told me i shouldnt talk to people that way and then BYE. She said.......I left and went to levs a block away, got 70$ on pawn no questions asked for exact same items. Cashland lost repeat customer today,,, Levs was better all the way around. I wouldnt reccomend this cashland (on cleveland) to anyone. T hey need new manager lady is horrible at her job, and shouldnt be critiquing tools obviously has no idea what a circular saw is supposed to sound like, that lady and place is a JOKE!!!!!!

Poor customer service. It seemed to be play time. Were adults lets act our age.

Absolutely horrible! STAY away from this place if you know whats good for you! Disgusting

The lady at the register lied and told us the lg smart TV we had bought could play 4k movies, but when we got home and plugged it in, this junk was barely hd.

They are horrible! Dont answer the phone. Sold my item 4 days after the due date without no warning or anything. Never would recommend

They lie on due date. That way you are late so they can collect late fees and collection. This store gives this type of business a bad name. I would have given 0 stars if I could.

They rip you off offered me 30$ for a 60in Samsung smart tv went to the Cashland on refugee road they offered me over 120$ for it this is the worst Cashland in Columbus they rip you off on everything do not go here if you are going to Cashland go to the one on refugee rd!

They dont answer their phones, nor do they greet you as you come in. They have an okay selection, but for as busy as it was, Im guessing they do way more in loans than trades or buying.

They do not take Amazon fire stick wow

Absolutely terrible place to go, customer service is terrible, went in with limited edition coach purse, said they wouldn’t take it due to bad condition but didn’t even look at it.

Love this place

Terrible!!!!!!!!!!!!!!