The only time I’ve ever shopped at an apple store was the release day for the 13 pro max. I bought 2. Everyone was incredibly helpful that day. Leading up to the event however, lots of people I spoke with over the phone were not. One woman even told me not to show up on release day because they’re only giving out phones to those who pre-ordered (a lie). It their service is semi-quick and very friendly. I always felt welcomed there (the 2 times I visited 😅).

This rating should be ZERO stars, but as that is not an option on this site, I was forced to give it one star.This company obviously doesnt care at all about customer service, and it shows. I came to this store to get a new battery for my I-phone 6S. The first time I came to the store, I was told that I would have to wait for someone to help me because I didnt have an appointment. So I waited for over 30 minutes and finally gave up on anybody helping me and left, even though dozens of employees wearing apple logo T-shirts were just milling around, supposedly working but not doing much of anything --- most of them looking sloppy and disheveled and not at all like they were at their place of employment actually working. Before leaving, I made an appointment for the following afternoon. I was assured by the person making the appointment that if I made an appointment, I would not have to wait and there would be someone to help me right away at my appointment time. The next day I showed up at my appointment time and I still had to wait 10-15 minutes for someone to come over to where we were sitting and help us. Once more the atmosphere inside the store was totally chaotic. When someone finally came to our table to help us, she connected the phone to some gizmo in order to run some kind of diagnostic on my phone, which took 20 minutes during which time she left us to do something else and never came back. After waiting 20-25 minutes, a different employee came to our table and told me that I did not need a new battery because my existing battery was operating at 83% efficiency. (I have since learned that the Apple company recommends that the battery be replaced at 90% efficiency, and that it definitely needs replacement at anything below 85% -- so the information that this person gave us was totally bogus!) I told the Apple employee that I wanted to go ahead and replace the battery anyway because I needed a reliable battery that would hold a charge. So they took it into the back and told us that the phone would be ready to pick up at a specific time. So we killed time in the mall, walking around and waiting to pick up my cell phone. We showed up at the time we were told that the phone would be ready for pickup, and once again we had to wait! Then a totally different employee finally got around to helping us, and told us that they could not replace my phone battery because it was a third party battery and not an official Apple battery. This after waiting over 1.5 hours to get the battery replaced! (Not counting the 30 minutes that I waited for service the previous day!) Needless to say, I will never set foot in this or any other Apple store ever again!

Customer service by guy name Taylor is horibleHe reprisend him self as Supervisor of the Polaris fasion Apples storeBold White male, hight about 5.8-6 ftI ask for his last name badge number . He said i dont gave ppl my last name, he said He has no Apple Badge number . Most of the workers in Apple store have a Apple Badge number a specialy supervisors.He is in the center on the pictureWhen I ask for help he reject my needs and told me call apple care .My phone has back glass damage, I ask to help with this, to get invoice so I can provide to my business bank account for full reimbursement by bissiness bank waranty.Very unprofessional service.I have Apple phone for years but with this experience made me think to go back on android.

This location seems to always be busy but the folks that work here are always quick to help answer your questions or find what you are looking for. My wife and I purchased our iPhones here and I purchased my watch bands here. When I went to get my bands, they helped me try different bands to make sure that I was happy with my purchase. I ended up getting two bands. Great place to shop for Apple

Bought phone new from target years back. Take it to apple store to change battery. They open it, break it, (the home button no longer works) give it back and say service is denied due 3rd party parts. No idea how 3rd party parts could be in it as I bought it new from Target who is an authorized retailer. So they broke my phone and offered no solution, except not our problem. They dont stand behind theyre products they just want you to buy new ones.

Great place to come if you want valuable customer service/help with your iPhone purchases etc. My salesman Danny was so helpful that he helped me set up all kinds of stuff and explained stuff to me very clearly and understandably. My guy Danny definitely deserves a raise 🙌🙌

I stopped by to pick up my new iPhone 12 Pro. My salesman Danny was so helpful I ended up getting a lot more accessories to make life easier. Danny spoke with facts and looked up every spec I had a question about. His energy and customer service are well above par. Deserving of a raise! And thank you for the military appreciation discount!

Store is clean, covid protocols they have in place are perfectly organized . Thanks Josh an Megan for your top notch customer service in helping me get my phone repaired

I have had good service here in the past, but this experience was extremely frustrating. I made an appointment and was yelled at when I arrived because I stood in the line that said appointment. Apparently it was for those who already checked in AND had an appointment. There was no clearly marked place to check in. Whatever, I can get over that. I had an issue with the mail app on all of my apple devices and wanted someone to take a look. The bouncer wouldnt let me in because he said he didnt want to waste my time and that I needed to do my homework. I walked up to another team member a few minutes later and explained that I had appointment and just wanted to see someone. He said he would be happy to help and started setting something up. Employee #1 came over to me and said oh youre back and then told his coworker to cancel my appointment and not let me in because again, it was a waste of time. He was rude, patronizing, and condescending and unwilling to even attempt to help. Very dissatisfied.

The store was very clean, well organized, well staffed, lots of choices. Prices were similar to other stores

Thai is a nice Apple Store. I went here while I was at Polaris and was satisfied with my experience. I walked into this store and looked around at everything for sale. There was every type of Apple product you would ever need l, which was nice. The store was laid out in the same format as every other Apple store, which is very nice. I left the store without buying anything because I didn’t need any new Apple products. I gave Thai Apple store five stars because it has every type of Apple product for sale and is nice and clean.

I want to thank Gabby and Tanner, and the first guy I talked to (I don’t know his name) they fought for three hours to fix a issue that wasn’t even their own, it was my mobile carriers, and instead of turning me away and telling me to solve it with them, they stayed after the store was closed and talked on the phone for over an hour with my mobile carrier until the issue was fixed. I can’t thank them enough.

You call this Genius Bar??? What a jokeA white young women from Genius Bar told me that my iPad Pro is compatible with ipencil 2. (She checked the series number for me). I almost bought it until when I got home and looked up online and it DOES NOT compatible with the ipencil 2!!! Mine is a 2017 iPad Pro 10.5.I am speechless, you call those people genius while they cant even read????

Location is usually pretty busy and would suggest you schedule appointment but this time there wasn’t any wait when we went in on a Thursday at 3:45pm

I dont know how I should feel about the Apple store right now. I was short 10 cents and do you know this man would not let me get my phone because I did not have 10 cents. I only had $100 on me and did not want to break it.😒😒😒😒 so the lady who over heard the conversation gave me the dime. I just thought that was crazy. APPLE IS A BILLION DOLLAR COMPANY AND THEY WERE TRIPPING OverR A DIME. OR MAYBE IT WAS JUST THE CLERK???

Great mall amazing experience spent almost a thousand dollars on my 1st time going here

Staff was great. Too much going on in the store. Loud in there and really hear the team when they were talking.

When I arrived I thought maybe Beyoncé was consulting the Polaris Geniuses due to the 4 or 5 beefy, security guards standing outside the store. They were so incredibly kind and professional and gave me clear instruction on where to go and explained that a Genius would assist me shortly. I stood in my spot for just a few seconds before being approached by Simon, my new favorite person. Simon greeted me and escorted me over to the area where he would later resurrect my dinosaur 🥲 He asked me to describe the reason for my visit and reassured me with his positive attitude and confident, intentional tone that he would do everything in his power to resolve my issue. Simon assessed the situation quickly and knew exactly what he needed to do to take care of the problem. I know it was a relatively simple fix but I was very stressed and concerned (internally, big girls don’t cry) that I had rendered my desktop useless with my ignorant clicking 😭 SIMON IS AMAZING AND EVEN IF A DAY-1 GENIUS COULD SOLVE MY PROBLEM, NO ONE CAN MATCH SIMONS ELITE SERVICE AND CALMING ESSENCE. Simon is also a very humble man who tried resisting my attempts to shower him with compliments and inflate his ego 💕

Android is WAY better.

I had a unique and unfortunate situation where I lost my phone and my Apple ID password along with it. I went to the store to see if there was anything I could do to avoid being locked out of my account. Cornelius was able to provide me with a creative solution to my problem and helped me avoid a very stressful situation. Thank you Cornelius!

The new check in stuff is very new, to me at least, they have people there taking temps and organize people with appts and walkins and all that. But everyone there, including the security guards were soooo nice and nice to talk to while I waited. When I got in there the guy who helped me was very honest about phones and phone plans yadda yadda. I didnt end up getting anything but I still walked away feeling good about the information/advice I got which is a win for me as a shopaholic lol

You can not even call the store. You have to go to the national call center. They then scheduled my appointment at the wrong location. So after driving an hour to get there they would do nothing to help me but say get in line even when I had their rep on the phone who asked to speak with him

I have a Macbook Pro 2015 with a swollen battery. I found out that theres a recall for that model for swollen battery issue. Took my Macbook Pro to the store. They said my laptops serial number is not eligible. I cant make the battery swell. Its definitely a faulty battery from Apple. They apparently excluded some eligible Macbook Pros from this recall. They said itd cost me more than $500. Disappointing.

Absolutely amazing experience as always, was good to see the Apple family again!

Always friendly, efficient and knowledgeable. By far my favorite Apple location in or around Columbus.

Took my Mom here to buy her an Apple Watch today, Danny was super helpful and extremely nice! Overall great experience!

Its very nice. Lots of high end shops. Lunch is really good there.

Great place to shop, I have been going there since I was a kid always loved it. There is various stores that caters to all kinds of people and personalities, all kinds of different food from American, Asian Greek, Italian, and Halal food in the food court. It also has an apple store, Dick’s sporting goods, Barnes & Noble, Dave & Buster’s and many more. The mall is also near an Ikea, Ohio Health urgent care, various supermarkets and more food.

Service was great! The employees were quick and kind. They replaced my phone screen at no cost. Total time was 1 hour, and since this store is in the mall, you can shop while you wait.Service Date: February 2020

This Apple store has the ABSOLUTE WORST customer service of any I have ever been to in my like. There is an employee there by the name of “Ricky” who was in-capable of answering any of my questions, wasted over 2 hours of my time and was completely incompetent. At one point, I asked to speak to a manager to which he said, “they were all un-available” then he proceeded to give me the run around and I left dissatisfied without having my issue addressed. I would HIGHLY recommend someone looking into his lack of professionalism and incompetency because if I was the manager of this location, I would not want someone like him working for me and devaluing my business. If you’re reading this review and you’re able to do so, I would STRONGLY AVOID going to this location and would suggest using Microcenter off of Bethal Rd for all of your service and purchasing needs. I truly hope this review helps someone else avoid this headache.

Nice and very neat place to look and try out all Apple products and Beats by Dr. Dre wireless headphones etc. Helpful, courteous and friendly staff. Have a Starbucks coffee ( Starbucks restaurant located just opposite of Apple store ) and enjoy researching on Apple products to help decide which product is more suitable to you.

Scott was amazing! Answered my questions completely and ordered my phone for me for efficient pickup!

As expected - Apple store treats you like an incompetent. Polaris has converted their handicap parking to product pickup, so there are few handicap parking

In the future, you need to tip those boys to get yourself served. Stayed in line to even enter the store. Waited 90 min to get myself approached by staff.

I just received an Apple Watch for a birthday present but it wasn’t charging. So I went back to the Apple store and they wouldn’t even let me walk in without an appointment. I understand that because of COVID, but after I discussed what was wrong, they said they couldn’t help me. They refused to give/sell me another charging just to see if the cord was wrong or if the watch was malfunctioning. They asked if there was someone else’s cord I could use and I said “No, I’m the only one in my household with an Apple Watch.” Then I was told to “Go to BestBuy”.

Waited on hold 15 mins yesterday with Apple to book appt at Genius Bar for today to go over purchasing 3 new 12pro phones. Wait in line 15 mins today and get up to counter and they don’t sell phones or review phones here. Meanwhile I stood and watched him line up several phones out of boxes on the counter for the person in front of me . Wasted trip. Wasted time . He says the person at Apple didn’t know they are just a window here. There are 3 security guards out front and you can only walk to a window by appt?

Service was fast and helpful.

This review is quite odd because of the sole reason of me using a Samsung S8+ but to be honest I didnt feel insulted coming inside the presentation is very nice and I felt welcome inside. The People inside are quite nice and actually left me alone to do my own things but its kinda hard see who works there and who doesnt. Theres always people ready to drop what theyre doing to help you and they put effort to it to. Theres even classes you can take to get better or learn about your Apple device everything is there waiting for you to try it out and I think that open approach is awesome the only thing people say is that they cant get services quick enough but theyve fixed that overtime and you also have to put into consideration that its a small and everyone and anyone can show up there overall nice shop that I visit often and Im glad they accept and appreciated me too.

Very, extremely, tremendously slow at the Genius Bar when I had an appointment and when I heard an employee mention to another that they werent that busy

I have participated in two training classes (both with Alec who was outstanding) to optimize use of my iPhone 11 for photography purposes and my Apple Watch 5. The classes were outstanding and I am very grateful that Apple offers this service. I highly recommend it (and it is free)!!

Well, I went to that place February, at that time I bought the iPhone, they were very nice to sell the products but after I had a issue they did not help me,I got the new Apple Card, it was good but after someone did the mistake with Apple Card, I explained, they said ok, we will fix it but they never did it. I explain to Apple Card customer service, they said same thing but never did it. And of the day I paid a lot interest charge. No one fixed. Don’t believe them. Because they are thinking this is the way, after 3 months another salesman it is saying this is wrong, they did mistake, you can not do like that. Anyway you can lose your money. I don’t recommend this place, be careful when some salesman saying something.

Good to have all the shopping, food and some fun

Charles best place to grab some eat 💯❤️

My wife got a battery replaced in her phone while we were there. What an awesome group of employees they have! Everyone was very polite, informative, and helpful.

Excellent experience. Danielle was excellent both professionally and personally. Plenty of well trained staff. They handled an extremely obnoxious customer very professionally. I would have had the guard throw him out of the store.

On Nov 26 I thought I misplaced my phone. After searching my home, car & even returning to last store I had been in that day I called the Apple Store asking for help in possibly disabling phone. A very nice, sympathetic young man, helped me in the process of locating my missing phone! Im so sorry to not haven gotten the name of person who was so patient with me and stayed on the line until he successfully helped me locate phone which was in my house!

Customer service and professionalism of the staff are way below compared to the Easton Apple store. Would never Go to this place or recommend to anyone.The sales person who helped us is super rude still we made and purchase and left the store.

Dont expect to walk in and get an appointment at the Genius Bar, come on. Great service from friendly staff.

This mall is an amazing place to shop! It offers so much variety!

It’s an Apple Store. Is there too much to explain? This place is awesome. Highly recommend getting an Apple Watch if you’re on your feet a lot, and it’s a useful piece of technology if you already have an iPhone too. I was first here around 2011 when I was a kid, and I got my first iPod touch. Lots of memories.

Great!

Quinn delivered 10 Star Customer ServiceFriendly, professional he went above and beyondThank you for a very pleasant experience buying a new iPhone 11 Pro Max

Saw R2D2. coolest thing in the store.

My wife is the Apple person Im an android person. But this place has been very helpful to my wife and my children. Especially my wife they answer her questions they fix her phone this is the place whether you buy a phone here not you ensure your app a phone with these folks and they will fix it or replace it and give you a new phone. I like this place a lot its helped and it has replaced several phones for my family. The workers they know their stuff

My daughters loves all things apple. Store(s) are well laid out. Sales people are polite and helpful.

The store is awful and I had the most horrendous experience. It took getting the new iPhone 11 Pro from exciting to really not worth it at all.I filed a formal complaint and have taken surveys up the waZoo for what I had to go through. I wish I could explain what happened, but yelp has a text limit.... that is how bad it was.Managers there that cant take the time to talk to you on the phone. People that arent trained. CHARGED $150 for my trade in that passed inspection, then Apple can not systematically process a refund back to my card. Dude didnt swap my SIM card... the list goes on with the issues and stress this store caused.I will not recommend Apple. I will not recommend going to that particular Apple store. I have voiced this situation to many already, and that is what can happen with a terrible experience like this... it will travel by word of mouth and hopefully haunt them for what they need to do better and how they need to treat their customers.If you get a new iPhone. Go through your carrier for gods sake...

Its apple. Over priced, pompous, and annoying. And why should I have to make an APPOINTMENT to buy a replacement airpod. They sell them. Sell me one. that place just stinks. They were nice people though.

If I were to go into any store or shop and ask for a phone call once a repair is completed they would comply. Apple will not. I return to the store a few minutes before it’s ready. I asked for someone to grab me once the phone is ready. They told me they cannot. Absolutely horrible service. The phones are designed to make battery replacement hard and they will not sell OEM batteries. They have slashed trade in values. A phone that costs 1000$ new is down to 170$ after two years. The new phones are minor upgrades yet prices have continue to rush ever higher.I will not buy another IPhone.

The popcorn person took a long time to get back to their station

Very helpful friendly knowledgeable employees

Why do they make you take an appointment if you have to wait an hour anyways just to be ripped off?!! Apple has no customer service and no respect for the customer’s time. Next time you go there just watch. They seem so chill too chill they are just talking with their co workers Even when they are supposed to be helping people. I get it. They can because they own us. Right?! If you own apple products you are at their mercy and there’s nothing you can do about it. #nomoreapple so next time take your lunch and enjoy the wait by watching apple exploit their customer base. I had to give one star to write this review. Google should have negative stars for reviews. I would have given a negative 100 stars!!

Very nice place

I had a particularly horrible experience with this store. I woke up with an iPhone 6 plus that was working perfectly fine. Later that day, it died and would not recharge. I took it to the apple store when none of my efforts to reset the phone worked. I explicitly asked them to check if it needed a new battery or a new charging port. The employee said her diagnostic test would tell me exactly what was wrong with the phone. She ran the test and told me my phone was not able to be fixed and I would have to buy a new one. Luckily, I didnt believe her so I took it to a local repair shop where they did a quick test, replaced my battery, and were able to turn my phone on just fine. a $29 fix. The apple employee was either horrible at her job, or blatantly lied to me to get me to buy a new phone. Needless to say, I am pretty pissed.

These folks are awesome. I do love the way they can figure out what is wrong with your iPhone. They are more concerned with the customer than trying to sell you a new phone. Very satisfied with our visit and the advice

Apple support is like talking to a wall. Actually, a wall would be more helpful. At least it does its job. Called 3x, setup an appointment at 2 locations and the same run around every time.

They corrected the urgent problem the Easton location refused to fix without an appointment. It took the genius maybe 3 minutes to do his magic and then we just waited for the MacBook to do its own thing. The guys name (I think) was Seth, and hes a really great guy. While waiting, he showed us the new Apple Arcade device. I sincerely hope he is or becomes a manager because he really is the best.

I just bought an Ipad pro and it was freezing up so instead of taking it back to Tmobile I went to the apple store. The line goes quick but there is no solution to your problem I think that it is all about sales with this store. It was freezing up on me. Come to find out that it had a defect. I thought that I could exchange it and it would be that simple. No i was told that there were none in stock and that it could nt be fixed. I had to make an appoint or go to apple .com. The soonest was in 2 weeks . Mind you I just got this pad less then 48 hours ago. I told him I just wanted a replacement and there was no fixingor replacing of this item. I find this hard to believe I sure people buy things all the time in the store he just didnt want to do it. I was given custermer care thru my phone provider and because its insured its supposed to be fixed by applecare, I taked to a Quinton whom did everything except get me a new device. He transferres me again to a manager whom does the same thing as Quinton with no results who sends me back to my phone provider and they got me another one. should have done that in the first place. Instead of gotten a run around from the apple store, dont waste your time at this store. The reps are only interested in phone sales and nothing else.

Horrible customer service. Too much to this story to type out entirely. The short of it is that my wife was going to by me the XS Max for my birthday. Spoke with 2 different associates and couldn’t get clear answers on how the credit would be applied, payments and cost of Apple care. After being talked down to by the manager we asked for some time to consider what had been discussed. Within 5 minutes we made the decision to purchase the phone anyway. Nope. Apple cancelled out all the transaction information, returned the phone to inventory and I would have had to start the whole process over. I never left the table I was standing at. They couldn’t even give me 5 minutes to consider the information I was told. Apple clearly doesn’t care if they keep anyone as a customer or not. I have been an Apple customer for a very long time and have never wanted to switch to a different company more than I do right now. Before this visit I was consider upgrading phone and iPad. Now I am just pissed at them. Though it is clear they do not care one way or the other.

Knowledgeable, prompt, efficient and kind service. Was my first visit - for IPhone service. Wide open bright and inviting store layout. Loaded with accessories youd never need but are really cool. Would return again for service issues.

I had to come down to the apple store to back my iPhone 6 up to the cloud. I was transferring all of my pics and contacts to my new iPhone 8. Sprint was unable to do the backup in a timely fashion and recommended I take both phones downstairs to apple instead!! Ryan saw me wandering around like a lost puppy and helped my back up my iCloud even though it took 30 minuets, he checked on me every five or so minutes to check the progress and overall made a really stressful experience super easy. Ryan is pretty dope if you ask me.

This is a very busy store. However I didnt have to wait very long. The sales person was very friendly and knowledgeable. If you need answers about Apple products, then this is the place to go.

Cool store.. I live in canton we dont have anything like that. Always packed but service is fast.

I brought my Macbook more than an hour before closing because I wanted to drop it off for them to look at and diagnose. I was told that Id have to come back for an appointment because they needed more time before closing to do that. Seriously? I know it only takes 5 minutes to check someone in. If you want to close an hour earlier then change your hours so people dont waste their time driving to your store.

I have an iPhone 7 that is affected by the searching/no service issue and the fella at the store wouldn’t even attempt to check the phone to verify the issue because I had a 3rd party screen repair done. All he said was that they couldn’t do anything because it couldn’t be proven that the screen repair didn’t cause the issue even though my model number is the one listed for the recall. Came home and spent an hour and a half on the phone with Apple, and the phone is now being taken care of. The only reason I gave them two stars is because Apple support scheduled me at the wrong location but this location went ahead and honored the appoint time.

I had a great experience at this store. Had an appointment for a battery replacement in my old iphone. They were very prompt - actually took me ahead of schedule. Repair was done in less than 1 hour, although there was a shadow on the display caused when the phone was re-assembled. They ended up replacing the display for me at no charge and it only took 20 minutes more. Very helpful staff!

I hate Apple. But my wife has one and wont switch. Upgraded her phone. Reps pleasant. I can tell the whole thing is scripted. Oh well. Better than dealing with Verizon store.

Half knowledge technical people don’t know anything.My xr has warranty and got issues with they new software bug.Three times it got freeze whole days.First time they did software update. They changed display 2nd time 3 rd time they told me it’s software issue due to their bug.They removed my screen card two time to do trail and error method testing which cost 20$Still issue is continuing....I wish I rate zero star. They are testing clients patients.They are so rude.

Even being an Android guy, this place is really awesome for seeing new Apple products. The Apple gurus are very knowledgeable of their product line and are more than willing to show you how to do anything related to Apple. The costs of the items are tremendous, exactly what you would expect out of Apple products, but you can find some gems there by looking hard.

Leslie was absolutely amazing. Ensured everyone on duty was taking care of every single person coming thru the store. I cant speak for the rest of service but if you come thru this store you will be highly satisfied with the service. Highly recommend.

Its an average store very nice very clean and nice prices

Christian (manager) really helped me out today without any hesitation. I came to this store because I was unhappy with one of my purchases and he took care of the situation even though he had every right not to. Great service. Thanks again.

I have been to the apple store 4 times this week. I bought the new I Mac book pro, and some accessories. The first sales representative sold me on some items then turn around and gave me something else saying that’s all they had in stock you’ll have to take this along with the wrong software I was wanting. After going to Micro Center and they told me differently plus had the items that I really wanted. I bought those items one back to the Apple store returned the wrong software and the adapters that were sold to me. Most of the representatives were good at what they do, but want to comes to business there seems to be only two guys that you can deal with. I’ve talked to Allen a couple times and I would love to work with him because I feel he has the best knowledge. It didn’t work out that way. Today was the last day went back in to try to get the program downloaded and installed correctly. The associate that I dealt with told me we don’t do that kind of thing. But Allen tells me to bring stuff in you’ll be there for me. It just so happened he was off that day . So this associate she went over some things and supposedly did the download and said you’ll be good and walked off. And our past I never saw het again. I finally asked somebody else what’s going on I just been left here high and dry. They told me she’ll be out in a minute. Another 45 minutes go by. I go to the guy at the door and told him what was going on. He pointed out a person bald guy with the beard. He is the genius bar manager he told me go tell him and explain to him what’s going on he will take care of you. When I get one he is the genius bar manager he told me go tell him and explain to him what’s going on he will take care of you. When i walked up to talk to him he shot off a different direction after looking me in the eye. Then from there he went to the back room I waited at the door from the back room. Another associate asked me if I needed help I explain to her what I was going through and what I was told. She told me she would get in and we get this figured out. This guy comes bombing through the door almost yelling telling me There has been some miscommunication. He said you were told to see a manager anybody can be a manager there’s a guy right here he’s a manager he’s a better manager than me deal with him I’m going to lunch. That was the most unprofessional person I’ve ever met in my life and if he is a manager he shouldn’t be. With that kind attitude he shouldn’t be working with customers period. Another guy there help me get through last but I was trying to get through. Though I still have other things that Allen and I were talking about heaven for bid if I bring that up. That was the most unpleasant experience ever. That makes me wish I did not have any Apple products whatsoever. I’m just glad I was able to keep my cool. Customer Care here at Polaris fashion mall it’s hit and miss I wish you luck may you have a better experience than I did

The staff at this store are really great at helping people. I was checking out macbooks to see how much I needed to save and they helped me comparison shop and told me of some ways to get discounts. Great service!

I made a appointment on line, walked in and they handled everything from start to finish. The absolute best apple store I have been to.

You lost a sale because you can’t take same day appointment

Was with a friend who had to get her screen fixed on her Apple phone. Have a pretty good system moves pretty fast fixing the screen is so expensive you could get an android phone for that same price brand new. Little pricey for my taste but I definitely like the androids better then an Apple.

Have been using Apple since 2012 and never had issues replacing damaged charging cables (yeah, I know you can explain me the policies - before showing us the policies, remember the phone is no more a defect free product as it use to be! How many times you told me to just turn it off and turn it on to fix a bug! Lol! )for my iPhone for no cost. The store staff denied replacing the cables this time, and yeah explained the policies,lol, & offered me a new one for a $2 less price! Steve Jobs really made a difference by placing ‘customers first’ where as apple under Mr. Tim Cook, is all about money now! One man really made a difference!!

Prices are a little expensive but worth it

Great people, and great service, too.

Manager is not flexible to listen your concern and he didn’t agree. I request to replace power cord since it’s not 6 months I bought iPhone x. If so, why Apple charges 1000$ For phone and provide poor quality cable that breaks or fall apart easily!!

I went to Apple to get my phone battery replaced after standing in line for over and hour then having to leave and come back and stand more they told me they couldn’t replace my battery because my frame was bent because they can’t be held reliable. The guy flat out told me to go to another shop which makes no sense. I BOUGHT my phone from APPLE, why is APPLE telling me to go to another store to fix the phone I bought from them. I did not buy such an expensive phone from a company that can’t even do what the claim to do and claim to have such great service when they don’t. The guy talking to me about my phone was really nice but it was such a waste of time to be told to go to another company because they won’t do it. Like why did I spend all this money just to be let down my a company that’s suppose to be one of the best in the markets?

Excellent service. Genius Bar gurus were patient, friendly, knowledgeable and efficient. Couldnt have been any happier.

I always have a great experience when I visit this Apple retail location. Now, I do avoid the busy weekends and generally go during the week. Have had great interactions with the staff, who were very knowledgeable about the iPad Pro. Recommend this location for any Apple needs.

Friendly service, all I wish is if it were outside of the mall, but hey.

Mainly came to here fixing my Apple laptop. it’s a good place to eating and killing time.

Called the number. Loved the 18 min wait! Thanks! Cant wait to do it again. 2 stars.Edit:Loved the 30 min wait! Except, this time, the service was great. +1 star.

Although I waited over an hour and a half to see a Technician at the Genius Bar, Jordan was extremely helpful and quick in his diagnosis of my dying iPhone SE. There were no replacements in stock at the Polaris store, but he made some calls and had a new iPhone waiting for me at the Easton store. Inconvenient, yes - but the service was great once I was finally seen!

Spent over 9 hours at this store attempting to fix a problem that one of the managers at the store started when they issued us a replacement phone that didnt work. We have been with Apple products exclusively for over 20 years. We have never experienced such poor customer service until we recently went to this store on two occasions. This store has poorly trained employees and the managers are completely incompetent. After spending 9 hours in and out of the store on a Saturday we walked away realizing that this store absolutely discriminates against certain customers. They were openly mocking certain customers and laughing about one line excuses that they had come up with that are over people heads. Their favorite line to use is Unfortunately our systems wont allow us to do that, we really wish we could help you though. We witnessed this type of behavior happen consistently throughout the day. They made comments suggesting that because of peoples appearance or ethnicity they would never be able to afford certain devices. How is this stuff happening openly in a store and its 2017? You would think Apple of all places would understand the importance of training their employees on workplace discrimination.

Clean just so great place to be

I had the most horrible experience . I had a scheduled appointment and had to wait 45 minutes. Which the wait was not the reason Im leaving this feedback. I spoke with Jamie who runs the Genius bar scheduling and he said I had left my seat and that he was looking all over for me. I told him I was going to the rest room. I went to seat back down and waited another 20 minutes and then I went to another guy for help. The other guy said to talk to Jamie again and Jamie begun yelling at me saying we were looking for you and I told I was seating there the whole time waiting and he said no you were not seating there. This apple worker made a scene in the store. THIS GUY NEEDS TO BE FIRED! You keep hiring people like this you will be lucky to get 2 out 5 stars on average before this year is up....