Dealt with a Brianna in customer service.Being in sales and customer service for a living, I very strongly understand about how serious reviews can be and can with 100% honesty say this has been my first negative review, ever.I have tried calling this company several times with all very long hold times. This company is 9-5 which is unusual as I came from an energy company that was 24 hour. Therefore, during business hours I have tried to stay on hold as long as possible between work to get energy set up on my new home. Today, I waited 29 minutes to be hung up on immediately with absolutely no “hello” or voice on the other end. My boyfriend then called after work when he had time and was told it would be there next business day via email. He was then directed to a “payment line” that disclosed NO costs, time frames or any information except that they were ready for his card number. He made a $200 payment just to get the ball rolling. He then came home to fine out the power was off.Now, the time frame of this seems very suspicious and convenient to Edison, however that could be a coincidence. I was told this was the shut off date from the previous owner which is very strange as we have lived in this house for a week. The biggest error in all of this was the information provided about what is going on as well as Brianna’s almost gross attitude with me about a major concern with our power and the things that could be ruined without it.My recommendation is that if you have the choice, which unfortunately I do not, get power through another company because unfortunately they can’t help customers in need much less train a sympathetic, useful staff.