I had 7 new windows and new sliding patio door installed April 2020. A few screens arrived damaged, so I had to wait a few weeks for replacements (June 20). The screens dont line up completely around the edges, so there is a gap that bugs can come through. When they replaced the damaged screens, the tech also had to fix my patio door, because the installers didnt align it correctly, so the lock wouldnt latch properly (security risk?!?!?). The first time I opened my windows, the seals broke on a couple of them, and a tech came out to fix it (Sept 20). The installation contractors had damaged my pine window trims, leaving them chipped, bulging and unsealed. A year later (May 21), Pella diagnosed and agreed to come replace all of the pine trims, and they damaged the some of the stucco around the perimeter of them, still leaving them unsealed around the edges (June 21). Finally, I go to open my windows now that its cool out again (Oct 21), and the windows again are rocky and the plastic seals broken. The quality and workmanship are not worth the headache or the cost. (More pix to come)
Brian Kelley was very helpful in explaining our options, showing us the differences and benefits of each. He responded quickly, made time for our appointment on short notice and was respectful of our time. Good balance of being thorough with information while not wasting our time with unnecessary information and upselling. We have not had the install yet, but I highly recommend Brian for the information and knowledge.
The first week of September, we had someone come out for a quote to replace all of our windows. We were told wed have a quote by the end of the week, nothing. We waited another week, still nothing. I called in and asked what was going on and they couldnt get a hold of the sales guy who came out, so they asked if they could send someone else. Someone else came and we did the whole process again...measured every single window. We waited a couple days and got a quote for over $100k, nearly $40k more than 2 other quotes I received. When I asked why, and asked for an itemized quote (because the one they sent was NOT itemized) they said that they would get that to me in a couple days. Again, I waited a couple days...nothing. I emailed, said they were working on it. Waited another 2 weeks, now someone had COVID and they cant figure out how to get me an itemized quote. This process started on September 1st and to this day (10/26) I still do not have an itemized quote, not that I would pay them $40k more anyways...They have wasted lots of my time and attempted to waste lots of my money. Would not recommend.
First off, I scheduled a consultation online but then had to reschedule due to an unexpected conflict. I called and was able to easily reschedule and the person was very helpful and courteous as I asked questions about doing a virtual consult vs in person. Then, Joe Young came by to do an estimate for replacing some doors in my house and was great about not only letting me know that their product was probably not the right fit for my project (as I really only needed some basic doors and nothing fancy) so I didnt spend more than I really needed to but he also gave me some great advice and suggestions for how to handle my project. Ill definitely be reaching out again if I have a project thats a better fit in the future but I appreciate him steering in a better direction for this one.
Brian Kelly was great to work with. Very professional and generous. Definitely would recommend as your sales consultant.
I called Pella this morning for a consultation and Brian Kelly came out same day. He was professional and honest about the services Pella could and could not perform. I am considering the estimate and look forward to working with Brian on this project and/or future projects.
Had a really good experience from our in-home visit with sales specialist Joe Youngs. We ultimately decided against doing the project we had him come out about, but we appreciated Joes professionalism and follow up. He provided a full quote right on site and explained the job fully. He even provided us a great reference for a completely different, unrelated home improvement project we were considering.
Rob Abner was very professional and a great help. We built a new home and had Pella windows installed in addition to large sliding doors with blinds. He was personable and knowledgeable. I believe if I have any further questions hell be more than happy to help!
We had Joe Youngs from Pella Windows & Doors come out to our home to give us an estimate to replace 2 windows in our spare bedroom. Joe was very professional and thorough with the whole process from start to finish. He was also very helpful with explaining all of our financing options. I would not hesitate to recommend Pella and Joe for the renowned quality of their product, as well as the outstanding service from start to finish!
We have had nothing but issues with our Pella sliding patio door. It started with the salesman who was friendly and helpful until we signed the contract to purchase the $8000 door. Then he was hard to get a hold of and slow to respond. He told us that we had a certain amount of time to make a color change only to tell us when we went to the showroom to select the color that he never said that and that we were locked in with a color that we wouldn’t be able to use as we had just repainted the exterior of our home. His miscommunication caused yet another delay in what was already months of waiting for installation.The installers who came to install the door were great. Very friendly and knowledgeable. However there are some issues with the interior blinds that don’t function correctly. We were told that a technician will be contacting us to come out to fix them. It has been over two weeks now and we haven’t heard anything. We’ve tried to call and haven’t gotten any phone calls back. There are also smudges inside the panes of glass that I can’t clean which drive me crazy. I had always heard that Pella had a great reputation for quality doors and windows and service. We have not experienced that in this case. Very disappointed.
I work often with Clint to provide me with quotes and service for my clients’ window and door needs. He consistently goes above and beyond for me and I am always taken care of in a timely manner.
I just purchased two new center hinged French Patio doors, which have not been installed yet, but they are on order, and I’m very confident that they will be professionally installed when they come in. We purchased a new Pella front entry door a year ago and the installation was superior, looks great, works great, so I have no reason to think the patio doors will be anything but perfect also.Joe Youngs, our Pella sales representative was a pleasure to work with, taking ample time to explain our options of different door styles, each ones construction and operation and pricing. I certainly would request Joe for any future projects that we or any of my family members have planned.
Our representative Brian Kelley was so helpful and took his time to assist us with very complex custom products. I would recommend him to anyone.
I appreciate Pella Windows for their quality and craftsmanship. I enjoy working with our rep Rob Abner. He is a great resource in the building industry, for his knowledge and expertise in all things doors and windows! Highly recommend!
We worked with Clint Burgess to purchase all our windows and patio door for our custom new build. Clint was on top of everything while providing us with options and important things to keep in mind as we explored the showroom. Clint truly made us feel well taken care of, not rushed and was very professional throughout the process. We couldn’t recommend working with any other dealer or salesperson. Thanks again Clint for making this large purchase so phenomenal !The Allen’s
Brian did a great job explaining how the whole replacing doors process would be done. He’s easy going and not too aggressive to make a sell. We appreciate your time and effort, thank you Brian!
Brian Kelley was on time, very informative on window and door options for our house. Took the time to share with us what was the best options and what their current trending items were at the moment.
I ordered a double door four months ago. Today it was supposed to be installed. At 10 am when they were not here I called to ask about if they were coming today still, because they were supposed to arrive at I believe 9am. I was informed at that point that my door had not even been received from the warehouse. Why they didnt notify me of this sooner I dont know. The person I spoke to was a installation manager and she said she would look into it and contact me back this afternoon. Its now well after business hours and I still have not heard anything. I paid over 7k for this set of doors and the installation. So far I am very disappointed in the service. I understand that sometimes things take longer, but it was already a four month wait, and there was no communication. Honestly if they had communicated with me I probably would not be so disappointed. So far I can not recommend this company. I will update based on what happens from here.
Had an excellent consult with Willam Wilson today. He was very informative and answered our many questions.
Our home was built in the 1940’s and had original Pella windows that needed to be updated. We had Pella replace all windows in our home a few years ago, except for windows and door of 3-season sun room. We were/are very happy with Pella. Developed a roof leak and subsequent wood rot of frame in sun room. Had roof replaced. Then called Pella. William Wilson assessed the two exterior walls of the sun room and took measurements. Offered several window and door configurations and prices. We chose one and set a date. Pella communicated well, rescheduled date for one day later due to rain. Arrived, behaved in a very professional manner, and completed the job to our delight and satisfaction. William Wilson/Pella did a great job. We have two storm doors that we will have Pella back to replace in the next year or two.
Nick at the Columbus Pella branch has been an amazing representative and resource on their products. I would recommend working with him to anyone wanting to receive trust-worthy, in-depth information with great customer service. Thanks Nick!
While we are not able to go forward with replacement windows at this time the sales rep Brian Kelley was a pleasure to deal with. Very knowledgeable, not only about windows but also about local HOA requirements and procedures. He was extremely helpful. Would definitely recommend Pella in general and Brian specifically.
Thank you to John K. Adam K and Dave A. for their help fixing my windows. The salesman Dave was honest and told me I did not need replace windows and the service techs John and Adam were blessings in fixing the problem.
From start to finish this was a smooth and delightful experience! Logan helped me with some options on my replacement windows and was extremely helpful to say the least. I look forward to using your business in the future while spreading the word! Thanks again to everyone who helped get the job done!
We had our Pella windows installed today by Tim Smith and his teamof Kevin and Dustin. They did a GREAT job. They were punctual (also called ahead that they would be here is so many minutes). They were very professional and personable. They used drop cloths and did a thorough job of cleaning up. They made sure everything looked proper and did a walk through with us. We have had other Pella windows installed before (2007) and highly recommend them. The previous installers are no longer available We recommend Tim Smith for the installation.
We had a great experience with Joe Youngs at the Pella location in Columbia. Joe was knowledgeable, professional, responsive, helpful and easy to work with. We considered several different manufacturers for replacement windows for our home but in the end we chose Pella cause of their reputation and quality and also because we had confidence that Joe would take care of us throughout the installation process, Thank you Joe and Pella.
Nick has been on of the easiest most knowledgeable sales reps I’ve met in the field. Timely with his estimate, detailed with our customers, honest, and personable. 10/10 would recommend using Nick Ferrell
Tyler Royer was very helpful in working with me in selecting the best door and window for our house. Very knowledgeable about the products that are available to me. Top notch. Cant wait to get them installed.
Working with Pella Windows and Doors of Columbus was a breath of fresh air. Tons of companies in this arena are hard to work with, pushy, and not respectful of the customer, but Bill Westling did a fantastic job helping my family and I pick out the perfect windows for our new house! Highly recommend!!
I am purchasing windows for my home and chose Pella Windows. I havent had them installed yet but I am looking forward to having them in my home. Preston Castle was my salesman. He showed me all the different styles of windows Pella has to offer at different price points. We went through all the different options. And put together my window package. I am getting Pella Reserve for the front of my home and Lifestyle for the sides and back. We also added different options in the front. Preston showed alot of patience and knowledge with a willingness to to help me get all my windows replaced at a price that I am comfortable with. I like the fact that there was never any pressure in making me buy my windows, but I knew wanted Pella.
I worked with a great sales rep, Joe Young, who came out to my home to see exactly what my door situation was. He took measurements and photos of my current 30-year-old door. Afterward, we made an appointment to visit the showroom to see my options. Mr Young was very patent listening to my needs, then offered suggestions. I decided on a new French Door with blinds and a special order hardware set. I plan on getting a new front entry door in the spring and will certainly call Mr Young to provide ideas and take my order.
Joe Youngs showed up early for our appointment to quote for 2 French doors in our home. He looked and acted professional and knowledgeable about the products of his company. He was very affable as he answered all of our questions and concerns.He did an excellent summation of exactly what we wanted so that we were all on the same page. We anticipate further professionalism during final installation!Michael G Stiff MD
I have worked with Pella for years and have had great success. With the world in turmoil with building supplies and installation professionals being inconsistent, Pella has communicated honestly their capabilities and realistic timelines. That is all I could ask for, and am grateful that they are a supplier to my business.
I have been looking for a company I felt comfortable working with. I had numerous companies come out to give me information and answer my questions but they all were too pushy. I was fortunate enough to be referred to Nick Ferrell with Pella. He was not pushy at all. He gave me the information I needed and has followed up to answer all of my new questions! I am so thankful he was sent my way!
I recently had a wonderful experience with Brian Kelley in regards to purchasing windows through Pella. Brain was very professional and knowledgeable with the products and made me feel at ease with my purchase. At times i feel like i can be picky but I felt like he was patient with me and he understood exactly what I wanted. He even suggested something I had never even thought of and I cant wait to see the finished result once theyre installed! In the future Ill highly recommend my friends and family go through him for their purchases.
Clint is always very helpful. He makes things very clear and easy to understand. His responsiveness is always top notch and Pellas line of products are great to work with.
So far we have only ordered a new Pella sliding glass door with built-in blinds. But, the customer service & professionalism that TYLER ROYER provided my wife and I was outstanding. Tyler was on time, very polite, and knew his stuff. We’re anxious to get our door installed - if it’s as good as the buying process, we’ll be thrilled!
We worked with Clint Burgess to select the windows for our new home. Clint was superb in every regard. He was very knowledgeable of the Pella products, very user friendly, and very prompt on providing us our quote and answering all our follow up questions. I would highly recommend him to anyone.
Brian Kelley was very polite. He assessed our situation quickly, then proceeded to offer options for remedying it. I’m very grateful for his honesty and directness. Brian was a pleasure to work with!
Brian Kelley at Pella did such a great job helping us select our new front door! He was very knowledgeable and quickly took us though all of the options available and made sure we got exactly what we were looking for. He had a quote for us before he left with an expected lead time for our purchase. I would highly recommend Brian at Pella for all your door and window needs!
Brian was very nice and professional. He took the time to explain the product and was very knowledgeable. Thank you!
Brian was very helpful and his experience helped us with something my wife and I knew nothing about.
Met with Mark at your Gemini showroom and really had a wonderful experience. It was so much easier and less stressful than we expected. No pressure tactics or sale deadlines and prices way better than Lowes.
I was impressed with the professionalism portrayed by William Wilson with Pella. He did not try to “sell” us. He answered all of our questions and did a thorough job of measuring our windows. No pressure to sign/buy. The following week as promised he was back to our home with our agreement. He and another person reviewed and measured again. Installation is another few weeks off. William has set the bar high for the installers.
In searching for a multi stacking door I fell in love with one on Instagram. It was a Pella Brand. When we had our appointment with Scott Worth at Pella, he showed us the multi stacking door and my husband asked for him to show us the windows as well. We all instantly connected with laughter and Scotts knowledge which has now become a great friendship! Scott quoted us Pella windows and has shown us the difference in what the other windows we had been looking at with no pressure. We were SOLD! He was also able to help with with our door purchases as well! We are so excited to get our Pella Windows in our new home soon! Thank you Scott for such a great experience and all of your knowledge!
I met with Nick Ferrell last week and had him look at my windows. I was given a lot of great information which will make this purchase decision easier than I thought it would be. Thanks Nick!
Working with Brian Kelley to give us a quote on window installation was a positive experience. He was very knowledgeable and very low pressure. He understood our needs and answered all of our questions. We can’t wait fir our new window installation!
Worked with Brian Kelley when shopping for a new patio door. Brian was very knowledgeable and patient as I shopped other companies and came back to ask him questions. I signed the contract today to purchase from Pella in large part because of Brians knowledge and professionalism and because of the quality, beauty, and value of the door.Installation is not scheduled until October, but that is an industry-wide problem, not a Pella problem. I expect the installation will be handled with the same professionalism as the sales.
I had called to request information on replacement of my front door. Joe Youngs was on time and very knowledgeable about the issues I’m having with my front door. It isn’t a Pella door, so Joe put me in contact with the appropriate dealer. Couldn’t have asked for better or more professional service.
My wife and I recently made a decision to upgrade our home and add on a little and in doing so decided to try something a little different than our traditional Andersen Windows. We want to say thank you to your representative Mark Miller for his knowledge and explaining all about windows that we had no idea. He sold us in knowing that this is the right decision to make our home better.
Brian Kelley was an amazing salesman. We love his professionalism and he is very knowledgeable of the product!
We met with Scott Worth today to go over plans for the windows for our new home. He was very professional. Knowledgeable and courteous. We look forward to working with him.
We just had new replacement Pella windows installed. After researching several companies we decided to work with Clint. Clint made it an easy and smooth process. He was knowledgeable and helpful with all of our selections. What a difference the new windows make! They look awesome! So happy with our decision, thank you Clint!
Brian was extremely professional, knowledgeable, and helpful throughout the entire process. I believe he’s highly ethical and strives to do what’s best for his customers! He truly is an asset to your organization…through and through!
We chose Pella for our new build exterior doors and windows because their prices were competitive and our salesman, Scott Worth, was incredibly helpful with our large order. Scott helped us make selections based on our needs, style, and budget and was very patient with our questions. I would definitely recommend him!
Reliable, professional and exceptional quality. I’ve now used pella products and this team in columbus for 2 projects with a 3rd in the future. Travis has been a great sales rep and looking forward to our upcoming install. Last project the install team was also exceptional. Thank you!
Calling to schedule an appointment was quick and easy. Appointments were available very soon. My appointment was confirmed by email and I received a text from Tyler that he was on the way. Tyler was very kind and professional during the quote appointment.
Our salesman, Joe Youngs, was very helpful in taking care of our needs. He even arranged for a service call on our 32 year old slider to get it working as we wait for the replacement.
I met Tim Kallas on a job site and he was very helpful answering the questions I had about my windows.
I have owned a remodeling company for 20 years and I have always recommended Pella windows and doors. I also have them in my own house.Clint at Pella of Columbus is always professional, knowledgeable, and very responsive. Highly recommend!!!
We had a phenomenal experience with our sales rep, Tyler. He was knowledgeable, easy to work with and answered all our questions. We know Pella has been around for a long time and now we can see why. Upmost class!
Mark helped us so much with our purchase. Beautiful windows and the patio door is so much smoother than our previous vinyl door. Thank you
Scott Worth and Alex Nafziger have been very responsive and helpful for both my Architectural business window specification needs and my home window needs for many years.
My Pella windows are the best, but I have had trouble installing my screens for months, and in 10 minutes Pella representative John Kimbro he had everything put together again, Best of all he took the time to take them out again and walk me through the procedure to install so that I understood how to do it and what I had done wrong in the past. Pella has an excellent product and wonderful service people. We give them the highest rating possible!
Brian Kelley came out to quote installing windows in our new home. He was on time, professional and incredibly helpful. Brian was very patient, answered all our questions and made sure we understood all our options, both high and low cost. He helped us to prioritize our needs and worked to get the biggest bang for our buck. Pella windows is a great company to work with. Rest assured that you are working with the best in the business!
Brian Kelly was the representative that stopped by for the appointment so we could check out Pellas product. He was very knowledgeable, through and knew his product well. He also knew the competiors products too. But, what I liked was that he knew his product was better, he was not condemning of their product but showed us a superior product without trashing the other guys. He showed confidence in his product without being pushy about buying right then and their. Pella is a well known product and Brian was able to us that and answer any questions we had. Thanks Brian, it was a pleasure meeting you. I am sure we will talk soon.
Brian Kelly was very professional. He had alot if great suggestions I didnt think of. Im looking forward to having them installed.Thank you Pella
Robert Abner performed amazing service.Will definitely use again and recommend to family and friends. Will rest easy knowing I won’t have to worry about leaks.
We had no services as yet, but Our Salesman Tyler has been really great to work with and extremely patient as my wife and I talked thru our needs. Both Tyler and Mike came out for final measurements and were extremely helpful, and again, patient. They worked through what would be best for us and our needs on our home remodel. I would highly recommend Pella and this sales group to anyone.
I had an appointment scheduled for 9:30am this morning. But no one showed up. So i called the loca store and there had been some sort of scheduling error as my name was not even in their books. I scheduled through what I think was a general call-in center. Brian Kelley called me just a few minutes later. He had a cancellation for this afternoon and he came out to my house on the same day.He was friendly, extremely knowledgeable, he listened to exactly what I wanted and needed, and he ha md a quote for me before he left. Amazing set and I have already recommended him to family and neighbors.
Nick Ferrell is very knowledgeable and friendly. He took his time answering all of my questions and never pressured me in to anything. He is very personable, down to earth, and real! A real genuine guy!
I worked with Carol Meyer to budget a large student housing project and she was very helpful, responsive, and professional. I would highly recommend them!
Brian Kelley of Pella Windows & Doors Polaris (Columbus) came by our house today and gave an incredible, patient presentation to my wife and I. He was very thorough and detailed, and my wife and I felt educated and well taken care of as he handed us a quote for all new windows and exterior doors. We are very excited for the installation in November!Tyler
I met with a very nice and professional sales representative, Tyler Royer.He knew his business and was extremely polite and listened to our questions intently.We appreciated his no pressure sales style!!
Brian Kelley was very helpful and knowledgeable about the project! I highly recommend Brian!
Were looking to replace our original aluminum windows and Brian Kelley came to our house to present Pellas options. He was thorough, professional, knowledgeable and personable. Highly recommended.
William Willie Wilson was a pleasure to work with. Willie is very professional and efficient in his position. He worked quickly to show a preview of our door, give pricing and schedule installation. I would recommend him to anyone.
Thanks to Alex Andy carol and deb for running the best tent at the AIA golf outing!
Brian Kelley has been great to work with. Extremely knowledgeable without being pushy and overtly trying to get the sale. He took the time to answer all of our questions. Would highly recommend if you are thinking of getting windows.
Worked with Travis Massey he was extremely knowledgeable about the products. Travis- spent several hours with us after hours to get everything worked out and we couldn’t be happier. Outstanding product but even better customer service! Major concern was pricing that comes with “Pella” and we found out the pricing was in line with other reputable companies in the area. Highly recommend Pella and definitely Travis.
Alex Andy Carol and Deb did great at the AIA outing today. Thanks for the support!
I met with Erin Wade on June 12. She was on time, professional and knowledgeable. her background is interior design and color, so she was great to work with for designing the front of my house even though my appointment was just for ordering a new door.
Erin was out to help us plan for new windows and took the time to educate us, measure, and price windows for our home. It was a pleasant and low pressure opportunity to get just what I needed to keep my project moving! Thanks Erin!
We interviewed 5 local companies with strong reputations to determine which we would use for our window and door replacement project. We were so impressed with Mr. Brian Kelley throughout the process. He was professional, courteous, patient, and educational. He answered all of our questions thoroughly and in a manner we could understand. He was available to us between appointments via phone and email. He did not discriminate and speak solely to my husband. And, he did not admonish other companies during his presentation. All around, we were most impressed with Pella, and we look forward to our installation later this year.
Tyler Royer was the representative that walked me through the process. He was very professional, knowledgeable, and a great listener. Tyler made sure my wife and I were ordering the doors and window we were wanting and that it made sense for our home. We were looking for quality and that is what Tyler helped us with, as well, during the process. I would recommend Pella products and Tyler. Great service and products.
Bill Westling was very helpful and informative. He answered all our questions.
Clint is very knowledgable and helpful. We had A LOT of questions, he met with us several times and patiently continued to update our many estimate changes as we navigated purchasing brand new windows for a remodel. Looking forward to working with him again in the fall when we plan to replace the remaining windows not being affected by the construction.
Mark met with us to help us make our decision on what windows to go with. Was very helpful giving us pros and cons of everything as well as an honest assessment of the lead times - which was better than we expected considering everything in construction seems so far out. Big thank you.
I had meeting with Brian Kelly.He was amazing!!!! He inspected my front door, explained everything. Showed me all options, and gave me best service possible!!!Please reach out to him with any door or window needs.Igor Simenov
Tim Kallas was very helpful showing us product in the showroom.
I ordered my sliding glass door 4 months ago and it finally came this Monday after a week of delays. But when the contractors went to install, the door did not fit. I looked back at my contract and noticed that the three quotes I was given all were for a 95 frame, not the 9.5 that my opening is. Ive attempted to contact my sales rep MULTIPLE times; I had one call with him Monday where he explained he has to speak with his manager about it yesterday. Last night he said I would have more information by the morning but Ive heard absolutely nothing despite reaching out and I cant park my car in the garage because I have this mis-measured patio door in it. Im going to the Consumer Protection Agency with the Ohio Attorney Generals office because its clear that Pella has no interest in fixing their mistake. This is completely unacceptable when Pella came highly recommended to me.
Brian Kelley assisted us with selecting and purchasing a new Waudena door from Pella. Highly recommend. Brian communicates well and is very knowledgeable and helpful.
Willie Wilson delivered a fantastic experience during such a tough ordeal. Willies personable style is just the kind of guy I want to do business with! Willies vast knowledge of the process was enough to set my nerves and transition into beautiful newly replaced windows! I am converted and now recommend Willie Wilson to anyone interested in replacements or just needing a consultation!!
Nick Ferrell is the man! Thanks so much for coming out to the house and all the help!
I had the pleasure of working with Clint...I cant tell you how patient and knowledgeable he was with the windows and doors I ordered. He kept me from making some pretty expensive mistakes. I would highly recommend Clint and Pella Windows and Doors! Great quality and SERVICE!
I had a consult to look at our window issues. Willy Wilson came and explained the actual issues we had with our windows and that we didnt need to buy brand new windows! Just needed to get them repaired. He wasnt pushy or trying to make a crazy sale. He was a real person, super friendly, and professional! Even though we dont need Pella for our windows right now, we will DEFINITELY use them when it is time. I HATE pushy companies and Willy was just great and no where near pushy. Thank you Pella!
We love our new windows! And Jason Lay was excellent. The whole process was great and I would definitely recommend him and Pella to my family and friends.
Had a great meeting regarding my window installation with Logan Clevenger. He was very professional and easy to work with. Thanks Logan!