Today was my first visit and experience with Dr. Bickel, his staff and facility at Visual Care Associates. My experience was nothing short of exceptional in all aspects. Everyone from the moment I entered for my appointment was professional, kind, thorough and knowledgeable. I would highly recommend this practice. Special kudos to Dr. Bickel for his warmth and expertise.

Great experience from start to finish. Dr Bickel is not only extremely friendly, but very thorough in your exam, explaining everything and making sure you’re comfortable with the explanation. The entire staff is friendly and helpful, and made the whole experience easy and painless! I would highly recommend!

Spent over $700 for glasses that arent great. They wanted more money to make them right. No idea how much more they were going to bill my insurance on top of that. Claimed I had dry eye medical condition so they did not bother to recheck my script on my one free follow up visit. Told me to come back on another visit at which time they asked for another $150. My other previous eye care professionals just told me to use eye drops from drug store. Front desk gal did not want to allow me to even speak with optometrist until I paid first which I refused. Do NOT use this place.

Amazing customer service and friendly staff .. The the doctor was extremely nice and funny made you feel comfortable and right at home. Will definitely go back!

I have been going here 3 yrs. The moment you enter the door you feel as if they care. The receptionist is very professional and yet cordial and courteous. The Dr. Is very thorough and puts things in terms you can understand. He also has a great way adding some humor to his exam that puts you in a relaxed mood. Best eye care I have ever had. I highly recommend.

Always a pleasure to get my eyes checked yearly . Dr Bickel makes the experience top notch . If your going to bigger eye businesses to get your eyes checked you will not get the attention of detail and expertise you will get here . Check this place out if you want the best experience and care around .

This place was absolutely friendly and very helpful, I learned things that I never knew about my eyes today. They are very friendly and answer all your questions that you have. When scheduling an appointment it was fast and easy. This place is very clean and well-maintained. I am so glad to find this place, with the insurance I’m on which is CareSource, and will definitely be coming back. The eye doctor was very friendly, and upfront with you. He’s very helpful with all your questions and he even goes out of his way to offer you more ideas of how to take care of your eyes this alone is amazing. thank you so much for making me feel comfortable, when I was very terrified. 🌸

From the receptionist to Chris, who helps you choose frames, my experience here was spectacular! The office is clean, and everyone makes you feel welcome & cared for. Also they offer a no dilation exam option for FREE, super easy for kids & adults! My whole familys new eye doctor from now on!

I Love Visual Care Im crazy about the staff Very Helpful & Professional. Doc ENJOY his personality. LUKE his style its Amazing Im going to use his Stylist. He helped me pick out some Amazing frames within my Budget ☺. If YOUR looking for AMAZING Professionals Check out Visual Care Associates. I gave them 5 stars ONLY because thats all I could give Believe Me they 100% to there CUSTOMERS. LUKE your THE STUFF THANKS

The all staff at Visual Care were awesome!! I was helped right away and Luke did a great job with helping me make a decision on my frames and feeling comfortable throughout the whole process. I would most definitely recommend anyone to work with Visual Care Associates if your needing glasses or contacts.

We tried to make an emergency eye appointment for my son after researching on our insurance providers website and then confirming on Visual Care Associates own website that they also accept our insurance. We made an appointment with no problem but when we went to show up to her appointment they said that they actually do not take our insurance, despite it being listed on the homepage of their website and confirming with the front desk associate if they accepted it as well. I left work early and hauled my two children there, one who has extreme eye pain and was looking forward to a resolution, for them to tell me that they cant see us, even if we paid cash. How disappointing.

This was my first visit and I must say they were fantastic! The eye exam was the most thorough exam I have ever received and the doctors are great!

Very Friendly and quick. came to my appointment early and they was able to see me right away. also glasses were ready earlier than expected. which is great. the doctors jokes are awesome too.

Everyone was so nice from the time I walked in until I left, Dr is amazing! Got my glasses back quick, sooooo friendly over there! Luke did a great job in helping me pick out my frames and not pushy at all!! Definitely will be back for any issues and yearly check ups!!!

My experience at Visual Care Associates was amazing. Luke was straightforward with me about pricing and worked really hard at getting my new fabulous glasses back in time before school started. I just want to say Thank you to the staff at Visual Care for being friendly and kind.

Hello I’ve been a patient with Visual Care for almost 10 years and every visit has been the best. As I walk in I am greeted immediately. This is awesome customer service for me! The staff members are great.

I read the different reviews online about this office because this was going to be my first visit. And behold, everything I have read that was good was undoubtedly correct. I am glad I came here! Dr. Bickel and the whole staff were super friendly and polite; it seems as if I have been coming here for years. Then you have Luke; he is an asset to this company. Luke was very knowledgeable about my glasses frames. I was looking for comfort in my frames, and he explained which ones were the best according to the bridge of them. He also assisted me in selecting the right frames. Thanks to everyone there, and I will send as many people as possible to your office for eye exams. This Dr. office is doing right because it all starts, we the head (Dr. Bickel) super job! Thanks again!Blessings

I find Visual Associates very friendly and efficient. Appointments are easy to make and I find that they have very little wait time when I arrive for my appointments. The examination is very thorough and covers all areas of the eye health. When I have had a problem with frames that I have selected they have quickly replaced them with no extra cost to me. If I am having a problem they will quickly try to take steps to correct it. They stand behind their examinations and the product.

Excellent and friendly staff! I was super impressed from the minute I walked in. Everyone was very professional. The selection was unreal, and the prices were competitive. I will definitely be coming back, and recommending this establishment to my friends and family!

I have always enjoyed every visit at Visual Care Associates! The office staff is always cheery and helpful. They give honest opinions and always let me know about any discounts to save me as much money as possible, whether it be for contacts, new frames, or sunglasses. Dr. Bickel is amazing- lightening every situation with corny jokes and providing his honest opinion with what is best for my vision and health. Truly a great eye doc, I still travel from Dublin to see him and his staff!

This place is amazing. All of the employees were so personable and nice. I was in and out so quick. I have been bringing my family here for 7 yrs and I will be bringing them back for many more.

I had a great experience today at my appointment.. first time getting glasses, Luke was so helpful on helping me choose my first pair! 😊 The staff is very friendly and welcoming!

I’ve been coming to visual care for 2 years now, the staff is very nice and funny. They try to get you helped as soon as possible, and make sure that you are comfortable with your glasses or contacts when you walk out, they send text to remind you about your appointment and even when your glasses are ready I totally Recommend!

Another optometry office nearby recommended this place afternit accepting my insurance. Im glad they did! Everyone here is super friendly and down to earth. Its great. Excellent service by every person in this office, thanks Visual Care Associates!

The staff at Vision Care Associates are very warm and welcoming. I enjoyed meeting with Luke and picking out my fabulous frames! Thank You to all team members at Vision Care Associates. I appreciate you!

What an amazing team of professionals! I received the quality in excellence treatment that I will not soon forget. Visual Care Associates is the place to be, when one is seeking answers to all optical vision questions within a friendly, knowledge-based environment.

Doctor is good, but each of my annual visits have been the source of a lasting headache. After a follow up exam for my contact lenses, my prescription changed and I sat down with the optician to begin ordering. Right before finalizing my purchase, I asked by what degree the prescription changed. He said it had not, despite my knowledge otherwise, and was forced to check with the doctor.This was extremely troubling, considering that not even a double check was made before I spend hundreds on contacts that take weeks to ship and even longer to return. Glad to say that will be my last visit.

Ive gone there for 3 years for exams for both glasses & contact lenses. I did purchase a pair of beautiful glasses, but so far not successful with getting contacts. Dr Bickle & staff are friendly & wonderful. They have a great selection of eyewear.

I always enjoy my visits at Visual Care Associates! The office staff is always cheery and helpful. They are honest and always let me know about any discounts, new frames, or sunglasses. Dr. Bickel is amazing- lightening every situation with corny jokes and providing his honest opinion with what is best for my vision and health.

Really great services. I just love my new frames. 😍😎 Big Thanks to Luke. Awesome Sauce. Can in on a Saturday to order my glassess by Monday afternoon they where ready for pick up !

Dr. Bickel is so wonderful. His exams are very thorough and he makes sure to go over everything and make sure you are comfortable. His staff is just lovely. They always make me feel welcome and make sure I understand all my charges/insurance!

This place is so slow....I dont know why they make appointment like they do because u wait for like a hour.to add to after waiting a hour I asked the recptioniist what was taking so long and she said waiting on the doctor. I asked if they only saw one person at a time and she said yes. There was a man whos appointment was at 11,ours was at 11:15,and other people came in for a appointment at 11:30. Instead of trying to make more money you should think of your patients who dont have forever to sit there. As well as my sons glasses where already in and they never called.this place is horrible!

Dr. Bickel and team are wonderful! I have been going to Visual Care Associates for about 2 and a half years and have always been happy. Dr. Bickel is quick, concise, and very knowledgeable. I feel confident in trusting him with my eye health!With regards to his team, they are also wonderful! I can always trust them to help me find something within my budget that I like and looks good on me! We now live on the opposite side of Columbus, but we still feel the service we get there is well worth the trip!

Its an okay place the person help me out of was the receptionist. I thank her for that. I she seemed a great person as pretty as she she is. I am thankful for her, I think her name is Sonya or Sofie but she helped us a lot with my insurance and more thank you so much.!!!!

I broke my glasses on Tuesday the 8/6. I called and got an appointment the same day. They said it would take 3-3 1/2 weeks to get my new glasses. I am leaving on vacation before that and needed my glasses in order to drive 17 hours. THey said they would call and try to put a rush on it. Today the 9th, they called and said they were in. Now that was a rush and is amazing. Love this place and their staff. Thanks guys, now I will be able to see 😊

Service is always great here! Staff is knowledgeable and always nice! Dr Bickel explains things to where you can understand and the frame selection is amazing!

Everyone here at the center was super nice and professional. This is the first time I have gotten glasses and they made it a totally painless experience.Totally recommend them.

The team at Visual Care are amazing! I hate going to the dentist, eye doctor and doing regular check ups. When I am there I feel like family, laughing and talking with everyone. The time flies! All of the employees there look like they enjoy being there, even on a Saturday morning. Definitely a place I suggest to anyone and everyone.

Luke was one of the most amazing guys to work with! Made me feel really comfortable when getting my glasses fix! Most definitely would recommend coming to him for anything!

I really enjoyed my first visit with Visual Care Associates. The Optometrist Dr. Bickel was very caring, funny, and thorough. Luke was amazing he was honest and really helpful in picking out the right glasses for my family.

Shout out to Luke and Shelby they are amazing and just the whole staff is amazing!!!!! Best eye place in Ohio hands down !!!!!!!!! The whole vibe of the place is very modern but shabby chic, great for all generations. Dr.Bickel is so amazing and he keeps it professional all while making sure your visit is fun!

Apparently there is an art to picking out glasses in which I had no idea about. I soon learned by the help of Luke. I mustve tried on half of the glasses in the store. All I know I was satisfied when I left. Thanks for all of your help!

Had great experience. Very quick to fix any issue. Will use them again.

Today my daughter had an appointment with the doctor at Visual Care Associates on East Main St in Columbus, OH. Our wait time was minimum compared to other times, however the doctor was EXTREMELY rude! Beyond acceptable! My 4 year old daughter, the sister of his patient, was playing with my mobile phone. She was initially pretending to be taking a picture of her sister sitting in the chair and the doctor comes in so she pretended to take a picture of him. The doctor snatched my phone from my 4 year old daughters hands and slammed it down on a glass top. He says to my daughter Dont take a picture of me! You need to learn respect little girl! I was in such a shock I didnt even know what to say. He than says he would like to see my daughter for a re-check in 3 months. I told the receptionist that we will not be back and we left. I will not be returning and I have also filed a complaint against this doctor. I have always had the feeling that he was rude but he was tolerable. Today was beyond. My 4 year old tells me mommy he really hurt my feelings! For him to be an eye doctor and working with children, he needs to learn how to work with children. My 3 children as well as myself have been patients here for the past year, but we will NOT be returning.

This place takes good care of their patients and are very fun to work with. A great variety to pick from as well, I would definitely recommend to family and friends 😀

I have been coming to Visual Care Associates for many years...I am never dissappointed with the Professionalism I receive from Dr. Bickel all around to the Excellent Care service I receive from the Wonderful Committed staff. Everyone is very patient and always take the time to explain in detail and address any questions. Special mention of Lukes 5 star customer care service he provides with knowledge and a smile. Thank you for all your awesomeness!! 💕😍

Ive been coming here for almost 8 or 9 years. The staff is exceptional. Ive always been pleased with my glasses. I would refer anyone to Visual Care Asdociates.

Luke, the optical manager, was amazing! Very knowledgeable, personable, and EXTREMELY friendly! Visual Care Associates is a top notch eye care establishment!

My last visit(s) has been extremely disappointing. Dr. Peter is amazing but his front desk staff is incompetent and unprofessional. How many times can you mess up appointment.smh

My daughters and I have been coming here for over a decade. Great staff! Great doctors

The entire experience was excellent. All staff very nice and friendly. Helped me find glasses.

I had my first visit today and from the moment I entered the door to the moment I left all the staff was so nice, smiling and attentive. Dr. Bickle explained all the process as he went thru it all and made me feel comfortable and understand the way the eyes work and most importantly my own. Thank you all... extremely Pleased.

My family and I have been patients of Dr. Bickle/ Visual Eye Care Associates for approximately 4 years and we are very happy customers!!! The customer service is amazing and prices are very reasonable!

What an amazing experience with visual care! Great staff and very friendly, would definitely recommend if you are need of glasses!

The staff here are always so nice and happy!!! Its infectious! I was glad to find VCA 4 years or so ago and on a whim at that! Dr. Bickel is great and it shows as it trickles down to his staff! Thank you ALL for being pillars of what great customer service is supposed to be!

The doctor was very informative . All of the staff are very nice . We didnt have to wait very long at all either. Great Experience!!!😁

Luke gave the best glasses along with the best customer service, Im very happy with this place.😍

Friendly and helpful staff. My Step-Mother, Katherine Davis, found the Staff helpful as well.

Dr. Bickle is amazing! He takes the time to talk the language of we, mere mortals and explains problems in a way we can understand. Great Doctor. Great practice.

I have had great experience with the company and my sight is a lot better for me thanks for a great job

Always great service! Great staff! My daughter loves every appt!

Dr. Bickel truly cares about your needs and wants to make sure your eyes are cared for and Luke was very prompt with ordering my contacts and contacting me to let me know they were fully covered and the exact price. I will be back next year for my exam and contact needs.

Everybody was professional. Luke was very helpful and nice!! I would go back!!

Dr Bickel is great and so nice! The opticians are always really helpful too!!

Great experience! Fun and knowledgeable staff.would highly recommended.

Great Service. Co-workers are awesome, very helpful and friendly.

Super great! Luke was super helpful and I got my first pair of micheal Kors sunglasses!!

Thw Doctor is good but the lense and frame associate are not.

The customer service here lacks unfortunately. The first day I went in for my appt I was told my insurance was checked that morning and it was not going through so I needed to reschedule. I asked why it was not checked when I first made the appointment two weeks prior so I could have handled it then. I was told well, that is double the work As a business owner myself I know sometimes its easy to have a bad day so I just rescheduled and gave them another chance. This appointment went great was told glasses would arrive in 2 weeks and to come back next week with your last set of trial contacts for a follow up. I come in the following week for my follow up to be told you were supposed to have these in 4 hours prior to your appt Well, I of course was not told that. Luckily they still let me do my appointment where I then paid for 3 months worth of contacts and told 2 days they would be in. Now, it is the following week and I call to check on the contacts and glasses. I was told they are not in. So I asked for more trials. I stopped in on 5/22 to check in person and pick up trials and was notified my glasses did come in so left with those and told I would have a phone call later that day for an update on the contacts. I get out the trials to use a few days later and they are not marked L or R so I again called back in to be told to stop in so they could check. I just said no I will just not use these my contacts hopefully are coming in soon? So here we are today 6/5 and no phone call. I called in and a receptionist quickly tells me my contacts arrived on 5/18 and they have been trying to call me with no luck. They have my number wrong. I had given them my phone number multiple times that I was there AND left my business card with my correct phone number on it. Also, how are my contacts there on the 18th when I personally stopped in on the 22nd? I asked for a refund for the contacts that I want to go to another doctors office after such a messy experience. I was told no, no refunds, sorry you can get a credit of $50. After spending almost $500 with them and not wanting to go back. Very disappointed. It is a shame because the potential to have made things right was dropped multiple times. I can of course understand a wrong number but, now given the dates they have in the system they arrived I feel lied to and taken advantage of as a customer.

Luke was very nice ! Everyone here was welcoming and friendly! And cared about what I needed

I have been going here for 5 years I’ve always love going here. With that said in the last several months my appointment has been rescheduled three times because the first time the office wasclosed. The next two times because the girl who called to reschedule the first appointment never actually scheduled the replacement appointments. After pointing out that the receptionist isn’t doing her job well I then got a rude response. Truely heart breaking. I have always been treated with respect at this place. But the last two phone calls trying to make sure I’m actually scheduled I have been treated with nothing but rudeness! It’s truly ashame!

Very detailed, individualized attention to fitting you in the right lens and frame.

Love this place Customer service is great Luke is awesome!!!

Absolutly the kindest caring people! On top of everything!!!!!. Thank you so much!

My experience with visual Care associates was amazing Much love

I enjoyed everything about this business from the moment I walked in the door I felt welcome I didn’t feel uncomfortable one bit from the receptionist to the doctor to the optometrist everything was great and I got a pair of Michael Kors rose gold glasses for just 20 dollars! I will be back every eye exam after

Worst place ever! Long wait time, after I arrived an hour and a half early I was seen an hour and a half late. Their receptionists are extremely rude and slam down the phone when they hang up. They dont even say goodbye. I ended up cancelling my eyeglasses order because they took too long and their communication was little to none.

Wont be back to this place! AwfulI am very dissatisfied with your company and I wouldnt recommend anyone to you after the way you treated my niece. Perhaps if your staff werent too lazy to send in pre-authorizations to CareSource to try to help those who really need it, you wouldnt have such an unhappy customer right now. I feel if your staff could become more knowledgeable in working with CareSource you might get paid more and not have to charge patients for things that would otherwise be covered. Your staff can make or break you Dr. Bickel not sure if you know that....if it werent for them, I wouldnt be so dissatisfied because you, Dr Bickel, were very polite.

I wont be back. The people are unprofessional and very rude and all they want is your money rather than the decency to help someone !

Great customer service and many choices to choose from

Very friendly and professional people, will definitely go back

Excellen eye doctor. Dr. Peter Bickel

Great friendly staff and fast service.

Great service ! Experienced and professional

Not satisfied with the eye exam and the staff were rude. Will not visit this place again.

Luke and Suzy were great!!!

Luke was awesome funny and knowledgeable

Great staff and knowledge.

They are amazing, friendly and very helpful!!!!

Very informative and friendly!

Friendly staff, however service was bit slow.

Rude staff!! Wont be back!

Good experience!