Im not going to mention any names but if you dont want to work or be nice to your customers then go somewhere else. Not sure why the person working this day was rude, maybe they were having a bad day. But there is never a reason to take it out on someone else especially a customer. Try smiling and being friendly instead of sighing and raising your voice when theyre asking you a question.

2 days ago I was in this store and worked with Helen the manager. Long session great experience every possible question satisfied. I left happy left her exhausted and would recommend going to the store any time. Today went back with some separate questions on my tablet and my previous phone Seth took great care of me and again high recommendations

Savannah knew her stuff and was very friendly.

Came in here with my GF and Jay was hella helpful 👏🏽 really knows his stuff and hes hella chill! Most definitely someone you would want to work with when getting a new phone! Even broke down some new features for the new phone and did an amazing job putting 2 screen protectors on for both front and back!

I’m a long time Verizon customer and this was by far my best experience with Verizon and their customer service at this particular location. The staff (specifically the Manager Helen) is super friendly and helpful! They were extremely knowledgeable and even helped me with suggestions to get the most out of my plan and devices! This store was very efficient and honest and got me in and out! Highly suggested and FIVE STARS for sure!

This place is absolutely amazing! I have stopped all over the city and they are lack in comparsion compared to these guys. Always professional, friendly, goes out of their way to fix it RIGHT & fast. Thank you once again for saving the day

I came into the store and had an amazing experience. I worked with Maddie and she was super helpful. When I walked in, she was busy helping other customers but she told me that she would be with me once she was done with the customers that was in front of her. As promised, she swiftly came over with a smile and asked me what she could help with. I admired how attentive she was and also swift with my difficult situation. Verizon is a great company to have. I mean, they have the best network and all, but with all of the competition out there, sometimes I think about switching over to a different carrier. However, their reps are so pleasant that I couldnt image going else where. Thank you for the excellent service.

This poor girl is working by herself and there has been 2-3 people waiting for over an hour each. Shes not exactly quick with whats going on, but the management of this business needs to get it together to avoid these wait times...

The young man who helped me purchase my phone pushed extremely hard to get me to buy the most involved, most expensive package, even though I made it clear from the beginning that I didn’t want anything too fancy. He eventually sold me the iphone 11, but kept pushing me to buy extra features and services that I didn’t want. I conceded to almost all the offers he presented. However, when he tried to include a bundle with a case (which I didn’t like) and two screen protector replacements, he refused to give me a straight answer on the price of the individual items until I pushed for several minutes. When I didn’t take the offer he was obviously VERY annoyed, and we felt the need to console him by telling him that he sold us on the rest of it.In the end I was happy with my phone, but walked out of the store feeling very harassed.

I had such a positive experience at Verizon Authorized Retailer today. Roland was amazing! His kindness made me feel welcome and his out-of-the-box thinking helped me save money. I will always visit this location in the future!

I came in today and Jesse and Helen were a dream!! So kind and so helpful. Jesse helped me get my phone completely and totally set up and I was texting friends and family before I even left the store. Couldn’t recommend this place any higher

This store is the worse! Bait and switch. Incompetent sales people that tell you one thing and when you get to the register its completely different and much more than expected. Said they ordered a phone and then find out a week later they didnt. Their favorite word is CANT. Cant do this. Cant do that. Cant fix that. After 3 in-person visits, at least 1 hour each, I still have not received the phone I ordered because of the bait and switch and complete incompetence of this stores staff. I was even speaking with the assistant manager, but she couldnt do anything because although she is the assistant manager she didnt have any log-in codes to override or correct anything. I asked when the manager would be back. I was told she was on vacation and would be back tomorrow, but shes just coming back from vacation so it wouldnt be a good time to speak with her because shed be busy.

Jesse and Helen are incredibly kind and helpful. I highly recommend coming to this hidden gem in the German Village. They are highly knowledgeable and willing to go the extra mile to help any customer with tech, billing, or account needs. Thanks for the help!

Helen is the best. Her store is full of helpful staff. Hunter got us in and out in 30 minutes with a new phone and case. And as an added bonus the store is convenient to downtown.

Jesse was very helpful in a critical technical situation. It was pertinent that I was able to access some information that I needed to give to others, and Jesse was instrumental in helping me accomplish that task. Stop by this location for quick and friendly service!

Jesse and Skylar were EXCELLENT and provided great customer service. Thank you both for everything and for going the extra mile to get us transferred to the VZW family. You both deserve promotions! Wish I could do more!

I walked in to get assistance on transferring my data, photos, and videos from my old phone to an insurance replacement. The new manager Tyler realized very quickly that the corporate Verizon that ordered my replacement sent it as a warranty and not insurance meaning that if I would have just sent my phone in they would have charged me 500 dollars! He could have just easily transferred everything and sent me on my way afterall it wasnt his mistake. He spent a long phone call making sure that all was noted on my account and got my problem resolved like a champ! He really went the extra mile for me saving me a lot of money and creating a loyal customer. He is very knowledgeable I highly recommend.

David the assistant manager @ the S. High St. location is amazing! I have been going to him for years! No matter what the issue is, he gets me in and out in no time with the matter resolved! Also, hes super quick when it comes to upgrading. He knows what he doing!!! Super friendly and is the reason I continue going to this location!! If Dave isnt at that location for whatever reason, Ill drive to whatever location hes at because he is just that good!!!!

Jesse did a fantastic job today helping me setup my new iPad. He was so patience and a great communicator. Definitely ask for Jesse if you’re heading into the store. The store as a whole seems incredibly helpful as well.

Jesse and Skylar helped me in setting a new line for the $200 promotion to join Verizon. They did not tell me that I had to fill a form. I contacted the store but both of them had left the store when I called to inquire about the gift card. Helen then took over my concern and said she would get me the $200 account credit instead (after multiple phone calls). But I got the credit for only $100 only. When I tried to talk to Helen or have her call me. I got no response at all. Truly annoyed with the service.Update: I finally got the $200 credit to my account. I wish the staff was more helpful when I initially enquired for my promotion.Two cents of advice: if they say you will get the promotion for the new plan, take that in writing.

Tyler and Chandler were super awesome in helping me pick out a new phone. I really appreciated the extra time they spent helping make sure my new phone would be well protected so I would not have another sad broken iPhone. I would highly suggest going to this store, the staff members are great and they do not try to get you to buy a bunch of stuff you do not need.

Theyre great here. Helen help me save so much off my bill. I really enjoy coming to see them. You never have to wait.

Helen and Q were very helpful! This is the best Verizon store by far. Everyone is very attentive to your needs. Do yourself a favor and stop waiting in line in Grove City and come to this store instead.

Nice people. But they will try to sell you. Super nice tho! Good place!

The employees at this Verizon location are amazing! Especially Sierra, johnathan, and Scott. They were able to assist me with the complications Ive had with my phone. They went above and beyond to accommodate me. Theyre always pleasant to work with and give great customer service! And think they all should get promotions if they havent already ;) definitely my favorite Verizon store! And I will send any of my friends to this exact location if they ever need assistance.

This is in Reference to the Store Manger, James. He is the consummate Professional that I have had the benefit of working with for years. regardless of which State or location he may be in, hes always made the time to take care of me, my siblings, and practically my entire family. Im fortunate to have him so close, in Columbus, these days as our technology is continuously changing. From our family business to our home use. if its something he doesnt know, hell find out and offer a solution. Even if its something I dont wanna hear HA! He takes his time to always make sure we understand why things are what they are.Thanks for being back in Columbus & close to home these days! O-H!

Jesse is so friendly and helpful. Come here with whatever needs you may have. They are understanding and willing to go above and beyond to help.

Jesse and Helen,, both were Awsome! I was looking for a lower price. They tried Very Hard These people are doing what is best for the Customer. I wish they were closer to our place!

I was there Tuesday and got great service

Matae was extremely helpful and had an impressive command of products and store policies. Her friendly, positive demeanor contributed to an overall satisfying experience for me as a customer.Also, the district manager Shane went above beyond to assist me during a busy period, which allowed me to participate in an important conference call. Great service.

Jesse was fantastic and extremely patient and helpful. He can always solve any issue you have. Highly recommend him.

I dont typically enjoy having to inquire about problems with my phone and almost always end up leaving frustrated and no closer to an answer from when i first arrived. However, I was so pleasantly surprised when I left with an answer and a smile on my face! James was so helpful, very polite and beyond knowledgeable - how nice to have someone work with you that knew what they were talking about and when they werent 100% on the answer- took the time to FIND the right answer. I will certainly continue to use this location for all my future needs or concerns.

I had a really unpleasant experience activating my new phone at the VERIZON Easton location so I came to the VERIZON go wireless to get help activating my new phone. I only waited maybe 10 minutes to be helped. David was super helpful and explained everything I had questions about, helped me get my contacts transferred and showed me how to transfer the rest of my data. Then When I had follow up questions today, I called go wireless again. Nora again was incredibly helpful and personable. This is going to be my go to store whenever I need anything with my phone.

I love the amazing service I have always received. James was my cell phone guy in Nashville and even though he moved away I still do all my business through him. Thank you for making everything pro level

The kiddos at S High Verizon store are super! Jesse and Bri, Helen, stellar! Highly recommend if you need help with your phone or a new one. They are very patient and kind to my lo-fi self.

Such a helpful and friendly staff! Jesse and Bri helped me get a new phone and I could not have asked for a smoother or easier transaction, highly recommend this store!!

The staff was more interested in visiting with each other than helping customers!

Great service. I drive from the east side just to see Helen. I wish every Verizon store is this fast and courteous.

I worked with James when upgrading my phone and he was amazing to work with. He was professional, polite and very personable. He made the in-store experience a great one and Im thankful I chose to stop by the S High location.

Jesse did a great job. Come to this Verizon with any of your technology needs. They are super friendly and helpful! Thanks Jesse!

Do not go here if your phone is not working. My volume seemed screwy on the phone so I went in. Of course it could not be fixed. Of course I needed a new phone... They lost half my data in the transfer. I left peeved off $400 poorer. FF a week later, my best friend looked at my old broken phone, cleaned the speaker area (it was dirty), and my broken phone worked just fine. Piffle.

I went in with a basic phone, something Ive had for almost 5 years. i needed to upgrade to a smart phone, something that ill be able to do work off of. My adviser was James, and by far this man was the most informative and kind man i have came across while dealing with Verizon. Not only did he get me a new IPhone but he set it up, and showed me all the useful tools this phone carries. i walked in there with hardly any knowledge and walked out an expert with my new IPhone. I couldnt believe how easy of a transition he made it for me.

Long wait as only one girl was working but she was extremely polite and helpful. She explained why there was only one person and apologized (apparently someone called in sick). Would recommend going if near by.

Our experience today was amazing! Skyler was our sales representative and what has been confusing in the past with other visits- not today. My mom was present and he was very patient and explained contracts and phones thoroughly. Hope he is here for our next visit.

James, Thank you for your exceptional service and really appreciate the time you spent on educating me on my services and plan and will always seek your professional advice! You really made switching my business to Verizon a simple and easy transition. Again, Thank You!

Ive been in this store twice and had not the greatest experience either time, but both times my wife has gone in there on her own they have been very rude and not helpful. They wouldnt even talk to her about anything until she gave them information to pull up our account and when she couldnt figure out what pin they needed to access our account the salesman just sat there shaking his head in silence. He then sat at the counter again in complete silence while my wife checked out phones on her own. We ended up buying the phone she wanted online because we didnt want to give that store a dime. Do yourself a favor and go to a Verizon corporate store and not this authorized retailer.

Terrible experience and terrible customer service. I got a new phone and was told hey you should go ahead and get this tablet it only costs $10. When the month ended and I got my bill, the tablet was $60 and $10 a month for the service. So I was mislead/lied from the get-go. So the following week I called Verizon customer service and they promised to refund any kind of restocking fee. However when I went into the store, James, the store manager, told me I need to pay a $45 restocking fee and said he could make no promises about refunding the actual cost ($60) that I paid for the tablet. Keep in mind i had not even used the tablet. When I called again Verizon was helpful but again James was of no help at all, in no way accommodating and would only give me the email to his regional manager. No phone number just an email and a half assed apology for the misleading sale. Like another user has already said, do yourself a favor and go to a real Verizon store NOT this authorized Verizon retailer. Thanks for nothing.

The worst. Since they get commission its just SELL SELL SELL without telling the customer ALL the details about what you are about to buy. I got the FREE HUM with a purchase of my iPhone 8. BUT what they didnt mention is that there was a $50 set-up charge and then $10 monthly charge each month to have the Hum. So, over 2 years thats almost $300 that I had NO CLUE I would be paying and since I signed a 2-yr contract (which I also didnt know I was signing because Ive been with Verizon forever so didnt know I was signing a brand new contract) I couldnt return the Hum to get my money back OR anything. Worst customer service Ive ever experienced. They just want to make their commission. I ended up having to PAY $120 to disconnect the Hum service which was better than wasting $300 because I was never using the Hum. (side note: They lied to the Verizon Rep that was on the phone right in front of me ... makes me sick to my stomach how greedy people can be.)

My husband cracked his screen and we needed a phone in a crunch. With only 30 minutes until the store closed, James stayed after hours to help us. He was very knowledgeable and went above and beyond. I would suggest going to this store over any verizon store.

Helen has been so helpful and they should have more people like her working at ALL the stores she is the BEST

The short story: DONT BUY YOUR PHONE HERE! You will get the worst deal, and they will sneakily bundle your phone with a useless GoADVANTAGE membership for $80 without telling you. They wont apply the trade-in value of your old phone to the price of your new phone. They only let you spend it on their overpriced accessories. Go online, or to a real Verizon store. GoWireless is just an authorized retailer.The long story:I decided to shop here to work with a salesperson that I could trust face to face. I would have been better off buying my phone online because they sold me lots of things that were either overpriced, or unnecessary without explaining it to me.1. They wouldnt apply the trade in value of my old phone to the price of my new phone. They wont even apply it to sales tax. The trade in value of your old phone is essentially worthless here. They would only let me use the $138 value of my iPhone 6 trade in on their in-store accessories, which are all overpriced. They sold me a car charger for $30, when I could buy a similar one on Amazon for $10 or less. The same thing with their phone cases.2. The worst part, they sneakily bundled my phone with their GoADVANGAGE-premium membership for $80! I didnt even know I paid for this worthless membership till I got home and looked at the receipt. Maybe I should have checked the receipt in the store, but I shouldnt need to do that, they should be more forthcoming about their sales. I returned the next day to tell the salesperson that I didnt know about that charge and wanted a refund. All he told me was thats how our phones are sold. No restitution for secretly charging me for something I didnt want.Dont shop at these stores, shop online, or at a real Verizon store.

Buying a phone here is fine. Do NOT let them talk you into changing your phone plan. They are NOT verizon, just an authorized reseller. We were told they were selling us a completely unlimited plan, which we confirmed multiple times through the process. Then when we started using it, it turned out to be 2GB per month for the whole family! We called verizon and they refused to help us because the actions of the store arent their problem since theyre just a reseller! If you want to buy a phone here thats fine, but dont let them touch your verizon account!

They charged my girlfriend $20 to set up her phone, which involved her typing in her Gmail login and the phone downloading everything that was automatically backed up because thats what the phone does on its own. Then sitting there for a few minutes while it he figured out how to get the SIM card to work and make a phone call.So to recap, on the day her phone fell in water and we had to pay off $430 from her last phone, he charged her $20 to type in her Gmail account and put the SIM card in. Which literally anybody can do.She is more tech savvy than anyone in that store and would have gladly set up her own phone had she been told she was getting charged for what she assumed was just there typical customer service process.The $20 charge was never discussed, never explained, nor offered as a chargeable service. He never said hey I can help you set this up for $20.Nope it just showed up on the receipt as an expected charge.Basically theft of $20 for a service we didnt need, didnt want, and was unaware that was taking place.Just terrible sales people trying to up charge and scam and pad their sale.Unethical people.

James was a great help he was also very informative with the different plans that are available. Great job.Thanks,The Roofers next door

Just want to say thanks to Amajsh and Jake for the wonderful service that they gave me. This is a wonderful store and everyone Ive been here this store has always give me wonderful service. Believe me I use them all the time.

I love Jessie!!!! Hes the best sales person Ive ever ever had. Go in and ask for Jessie.

I broke my fragile phone that is on the wrong unlimited(shinny plan or rip off one) last Friday. The sales person keep me waiting for a hour to help a guy that wasnt on his parents plan.This the worse store in Columbus.As a student of OSU I am sending a detail letter to Dr Drake and Ms Frey director of editorial at OSU about my bad experience at High Street Verizon.Dont Come Here.Go to the Verizon at 784 S High it is a good place to get help with your Verizon account.

Had a few issues on my first visit, but in coming back I found Jake to be incredibly helpful, respectful, and fun work with. Highly recommend this store and Jake especially to all! Thanks jake!

Problem solved: I had many issues with my iPhone and James (store manager) was able to hook me up cheaply and efficiently. Great service!

Lina, was amazing had a great experience!!!!!!! One here they are increadible, stayed open for me 45 mins to finish my transaction!! Thank you soo much!!!

I came into Verizon store with a huge priblem. My phoneWas immobilized. Tyler, the store manager finally found the problem and thankfully fixed my phone.I recommend their store for all Verizon requirements.Steve

Awesome service. Tyler was so helpful. Get store

All the employees at this location are very helpful and pleasant. And a very special thank you to Jesse!

I really had a good experience here at this store.

Very helpful on what I needed done for my significant other

I switched from T-Mobile to Verizon and couldnt be happier. Great service.

Good service nice phone from JesseTom Wioughby

Shane and his staff were first class. They helped me thru all my issues. I even already had an existing account and was not a large purchase and they did not treat me as being less important as a big purchase.Thanks again and keep up the awesome customer service.Jason ShumwayPresidentBradford Xteriors Inc.

It didnt have accessories Im used to seeing in Verizon stores.

Fast and reliable service from James. We appreciate his diligence

Very good service, answered all my questions.

I love this store:). James was very helpful and intelligent about your products and services!!!

When to upgrade my phone. They were very helpful with it.

Enjoyed my time spent there clerks were very prompt very helpful and nicely spoken

I got my memedroid from there now i have all the memes in my hand

Lady rushed me on the phone. I hate being rushed!

Tyler was a great experience for me helped me greatly

I arrived at 7:20 today On Thursday August 1st and Only to find the door was locked but the hours state that it is open until 8

Associates here are always personable and helpful.

Understaffed. Came in and told me to grab a drink itll be an hour plus. Not interested in coming back.

Thanks for all your help today.

Absolutely great devices thanks James

Love the deals, it can get a little costly but the plans are what you pay for

James has always been knowledgeable and helpful, anytime Ive leaned on him for assistance.

I went there to get services n they were closing in five minutes the guy would not help me he said there’s not much you could do !

Ive been standing here with no service as I listen to one of the reps talk about workouts with a customer he wasnt helping. I was the only one in the store

They couldnt even activate my phone

Took over an hour to deal with an issue that wasnt resolved when I left.

It took a while to complete my package.

Tyler and Dave were great

Incompetent from top to bottom

Decent selection.

Helpful employees!