I accidentally dropped my phone out of a car on Halloween and it got cracked quite a bit. I went here on the 1st of November to get it repaired and got it back today, the 3rd. The people here repaired it quickly and were nice and professional.

Zach offered excellent customer service! Very efficient and phone was repaired in the time frame as quoted! Will recommend always.

Lol okay so the staff are seemingly nice but they totally berked my phone. I brought it in for a screen repair the first time, and they ended up not having the part even though they checked and SAID they did. They said they called me to inform me of this (bro, you have my phone, how are you expecting me to answer a phone call???) Fast forward a few days and the part came in, but they still werent able to do the repair for some odd reason but when I got it back my Sim card wasnt working. I had to go to the Verizon store to get a new one and that one still didnt work either!!! So they totally busted that, and on top of that whenever I plugged it in it gave me an overheating warning. This definitely wasnt happening before I gave it to them. I called and they were just like oh bring it back in and well fix it, sorry, but I seriously didnt trust them after all of this. I ended up just having to pay for a new phone so yeah. Really great. Also, if you go on the weekends, expect to wait in line for 45+ minutes. They should really have a separate pickup and drop-off line.

Great courteous service - fixed my phone problem quickly and for no charge as it was not the problem I thought it was. I highly recommend and will go here again when I need a smartphone repair.

Super fast and excellent price and everyone was very nice even when the card machine went down. They saved my life!! If u have tech that needs fixed..these guys are a dream come true!!

100% would recommend this place! My phone was vibrating insanely loud, Tyler took a look and had it fixed within 5 minutes… for free! Friendly, profession, fair. Definitely will go there again with future problems.

Cracked screen repair looks great and from what the tech said they kinda did a tune-up of my phone. Looks and operates like new... very satisfied.

Amazing customer service and refreshing visit. They helped me after not having a phone for two weeks because Polaris location didnt put my screen on correctly, admitted it and wouldnt fix it after. Tyler is a great manager and they have a fantastic staff! Thank you guys again 🙂

Great service, even managed to save the stickers on the back. Takes longer to enter the order than a car mechanic but the service was better than promised and such a huge relief. Thanks guys!

S/o to Tyler and Zach! I spoke to Tyler over the phone who was incredibly kind and patient with me when requesting to be seen for a severely cracked screen at the Bethel location as opposed to the Polaris location that I initially visited. I worked with Zach at the bethel location as well who is a gem in customer service and warmth in the work he does. As he stated Zach did indeed have my back. My phone looks brand new! I’ll be coming back to this location if needed!

The best place for any type of repair, they are straight forward and comprehensive when helping the customer. Best customer service by far in an industry that has been anything but consumer friendly. Been coming here for over 2 years now and don’t plan on going anywhere else!

Up sold me a screen coating guaranteed not to allow scratches, that THEY APPLIED. Not only did it still scratch, which they said wouldnt happen, but they cant honour the warranty because the company that sells it wont honour it without a registration . The process is obviously designed to reduce claims that they know will come.$400 down the tubes. Thanks for nothing.

Zack was awesome. That’s good old fashioned customer service. Very rare these days

Very nice folks there. Won’t charge you if they can’t fix your item. Been there several times.

Great help restoring my iPhone 6

Called the store for a IPad repair at noon today. They got me in at 1:30 and the repair was quick and they were very helpful! Straight and to the point. Great experience with uBreakiFix!!!!!

Very professional. Quick service. Great communication. This is the only location I will go to.

Great knowledge and great services. I have used them twice and was very impressed with their readiness. Preparation, and services. Much better than others.

These guys are great! They go the extra mile to make sure the device is repaired correctly.

Zachary did a fantastic job helping me with the damaged screen on my phone. He explained things thoroughly, made sure I understood what the cost would be and quickly performed the repair. I highly recommend them!

Great guys Zack and Tyler what great guys helped me so much really appreciate it I recommend them highly

My iPhone battery started losing longevity and I brought it in here under My Verizon extended warrantyThey had my appointment and were thorough and beyond courteous and explained how and what would be doneWhen I returned 3 1/2 hours later all was not only complete but they rxpluhow I could return with any issuesExceptional service

APPLE USERS BEWARE!!!DO NOT let them keep the authentic battery to your MacBook. A year ago my older MacBook would not turn on. I took it this place to get a new battery and they switched my authentic Apple battery with a fake one. Not only did my MacBook not turn on, but Apple told me I couldn’t even trade in the MacBook for a credit towards a new one with unauthentic parts. DO NOT let them keep your authentic Apple parts.

Bethel Rd location:Staff helpful, knowledgeable and friendly.Got my tablet back good as new before the expected finish date.

They are the best! Zach, Zack, and Devin are so helpful and patient-spot on service and education! Any problems? I’m there in a New York minute!

This was supposed to be a warranty repair if a cracked screen, but the tech realized almost immediately that I had only cracked my glass screen protector. I appreciated them being honest and they were SUPER professional. I will be back and I will refer others.

Phone works as good as the day I bought it after getting repaired here. Thanks guys!

Never thought Id need the services of a place like this - always superbly careful with my devices. Then I had kids.Have now repaired two devices with broken screens at this location. A 2nd Gen iPad air with cracked glass, and a Samsung Note 8 with a shattered glass and non-functional LCD panel. Both devices are as good as new. Screens are beautiful. I was a heavy skeptic of repair places until I was forced to use one. This location is great. Quick service (under 3 hours) and friendly crew.

Zachary S. Was great and made the process easy and comprehensive

These folks were super helpful! I thought I would have to get my whole charging port replaced because my phone wasnt charging, but it turned out to just be some dust and they cleaned it out for no charge. its working great now. highly recommend!

Most of these phone fix places are about the same. Rarely do you see them with much more than three stars. I now understand why this company does so well. Its a well-oiled machine with great customer service. I had no clue that the issue I was having with my phone was under the manufacturers warranty but the guy at the counter knew that immediately. He also repaired an additional damage part for a respectable fee. If you need something repaired, I would highly recommend?

Tyler helped me out with my Nintendo Switch Lite. He was super nice and fixed my issue so fast and did it very well. I would definitely recommend this place and Tyler in the future.

Professional, prompt service. They helped me navigate the claim process and fixed my device screen within the estimated time. Its a popular spot, so prepare to wait in line.

They were really really helpful helping to fix my phone and my brothers good and at a fast pace

Zach was top notch customer service! Will always use this location because of him!

Zach did an excellent job helping me find out what was wrong with my phone and I was in and out in less than 10 minutes with the problem solved. Couldn’t ask for better service!

I was helped with lot of care and consideration by your great employee TYLER,THAT HAS LOTS OF KNOWLEDGE AND COMPATION.THX GEORGETA

Phone was fixed faster and better than expected! Pleasant people and timely fashion. I will recommend and use their services again.

It was so easy to get my phone fixed at youbreakifix. They were very professional and efficient. It did not take very long and they were very pleasant. Good experience.

A business you can trust!! My iPhone screen randomly stopped working and went black in the middle of me using it. I had no idea what to do so I brought it here. The gentleman who helped me told me I should go to my service provider to first check if I had the phone insured as my provider could then cover the repair expense or even send me a replacement for free. I didn’t think to do this first as I just assumed a repair shop would be cheaper. Turns out my phone was insured and my provider ended up sending me a replacement free of charge. This shop could have just taken my money and fixed my phone without giving me the advice of checking with my provider first but they were ethical and honest and chose to save me money even if it meant they wouldn’t get any. I think it’s easy to worry about if a place is going to rip you off when it comes to these things but these people are HONEST and will give you the best advice!! Ethical and helpful business. Thank you so much!!

I received fabulous service from Zach; he went out of his way to assist me. I was a difficult customer and I was quite unhappy with the Asurion plan. The call center for Asurion was giving me the run around (I made multiple calls and was on hold for 20 minutes, only to get told that who I was speaking to couldnt help and then be put on hold again). Zach was able to assist me in getting it taken care of.Additionally, the repair they performed on my phone was quick and affordable.To the owner, Zach is the reason I will send people your way, but I will be sure to also tell people to do a hard pass on Asurion.

Zach was extremely helpful and gave great customer service!

Sam was very experienced and patient. He helped me with my Samsung S5 charging issue. The USB fast-charging port had a bent pin, and he promptly corrected the issue for me. Thanks!

Ive taken my phone to them several times over the years and theyve always patched me up well. The folks at uBreakiFix clearly care about the quality of their repairs. Its like having a brand new phone back every time!

Highly recommended. Id never heard of uBreakiFix until this week - thanks to our dog getting ahold of one of our phones and ruining the display. At first we sought help online from our wireless provider (big mistake). Then I simply searched for phone screen repair, found their site, and was impressed by the hundreds of high-scoring reviews. And the reviews are true. GREAT experience. From the moment we walked in and were greeted by the worker who assessed the situation (great attitude, and enthused about helping us - go figure), to being statused via text messages, to a perfect repair only 1 hour later at a reasonable price, were their newest fans. Thanks folks. Weve already told others about our great experience. Keep it up!

2 years ago they fixed the screen on my Pixel 2 and I still have it, they did a great job.

I dropped my husbands phone off on Monday afternoon. It needed a front and back screen replacement. They said 1 to 2 days for the back screen to be shipped to them. Ok great! The associate was super polite and friendly. My husband called today(Thursday)to check on it and they said they were finishing it up and waiting on a check ✔ from Samsung. Its about a 40 minute drive for us so we didnt want to head down and not be able to pick up. So we sat tight and at 530pm we got a text that the phone was ready! So we got there right before close(7pm)and my husband feels like he has a brand new phone! Im going to be taking mine there soon as well. Thanks for a professional job done right!

Outstanding service. They will check out your phone for free. While I was there, they agreed to fix several other customers phones for about $100, which is much less than I expected. I would never hesitate to trust them to service a phone. He said it would cost more than the price of a similar new phone to fix my ancient cell-phone. Very honest. And he gave me free advice on purchasing a new one.

I dropped my Surface Pro 7 and badly shattered the screen. I brought it in and they quickly assessed the damage. They let me know that they could replace the screen, but since the frame also bent when I dropped it, they wouldnt be able to get the screen to lay perfectly flat in one corner. I appreciated that they were honest and gave me realistic expectations. They had originally estimated that the screen would take two days to repair, but it ended up taking an additional week beyond that as they manufacturer they first ordered from sent the wrong screen and they had to re-order it. Overall, Im happy with my experience, but know that if they have to order something in for your device, it may take longer than expected to fix it.

Got my phone screen fixed very quickly, very professional and knowledgeable staff.

They replaced the screen and battery on my Moms IPAD. They were willing to give me a quote, something that Microcenter and Apple would not do. The best thing is, I didnt have to fix it myself! That is a terrible repair to do.

Great repair job, overweight friendly and helpful techs. Ive done that job before and have rarely seen a shop with such consistently great techs.Price was as expected for my phone repair. The big thing was the quality of service.

This is the second time I have had to go to uBreakiFix and this is the second time I have had amazing service theyre always polite talk to you about your options talk to you about what possibly could wrong and let you know about how much it will cost before you even leave the store. they are professional friendly courteous I will always use them!So happy with their outstanding service and friendly folks!

They really help the costumers with a great attitude.

The nicest people, fair prices and quick service.

Dropped off a PlayStation. They told me it could take up to, 5 Days to fix. They had it fixed in 2 hours. Great service, very professional. Reasonable rates

The guy I dealt with was very knowledgeable about his work and even let me know he could another electronic item that I need fixed. I will definitely be going back.

Zak fixed my issue quickly. I would recommend.

Always fast and kind. So appreciate this option for fixing my phone!

I just want to recommend this place to you all. I brought my laptop to them for a serious blue screen issue yesterday afternoon. And about 24 hours later I got it back with problem fixed. What I really appreciate is their friendly service. They gave me a call as soon as there is a important new update. And they talk me through the problems and all the options for me very patiently. They’re really helpful and professional to answer all my questions. And the price is lower than the other one nearby.On time and friendly.

This place is truly one of a kind! They were very generous in offering to take a look at my phone and their prices are very reasonable! They are respectful on the phone and in person and I would highly recommend anyone needing this kind of service to call them 1st .

Cant speak for all the locations for ubreakifix but the people at this one are awesome. Professional and courteous and fast. And the pricing is extremely reasonable. If you need a phone or laptop fixed you should bring it to them.

I brought my phone in because I couldnt get it to charge. The guy working the desk not only fixed it for me quickly but also for free as he said it just needed cleaned. I will definitely be bringing my phone back here in the future and recommend others come here.

Very prompt and efficient service. Even tried to fix my phone first without work order.

They did a great job and were quick to get it finished.

Was just in there to get my phone screen fixed and the guy lied and stated because I had a scratch on the back that my insurance will not allow it to be fixed. I immediately called my insurance company and they stated that he is lying and that they allow phones to be fixed even with a crack on the back. He was Qful at knowing how insurance works and really just wanted to be lazy. Worst repair shop ever!

Very responsive with updates and great people to work with

I was blown away by how easy and affordable the repairs to my chromebook were (it’s hard to beat free!).They explained everything to me and we even tried to troubleshoot and do everything we could to fix the problem without needing to leave it for service. I ended up having to leave my laptop for further diagnostics, but within a couple of hours they texted me that my repair was done. I arrived to pick up my laptop, and not only was it fixed (condensation inside the screen), but the service was free! I would highly recommend this place for any technology repairs.

I highly recommend uBreakiFix above all other repair places. Ive experienced a few of the others and this was the best experience Ive had. Friendly service, fast and while I wasnt happy to have to spend unexpected money to get my computer fixed the price was fair for what I received.

Will and Zak saved the day! Thank you!

I lost the ability to connect to my home WiFi from my Toshiba laptop. The tech not only fixed that problem, he also tuned up the laptop, cleaned up my antivirus configuration and updated Windows 10 with a new release that just came out today. Moreover, the work was completed same day. I was so impressed with the professionalism and technical expertise of Josh, Zach and Zach that I signed up for their Asurion Home+ equipment protection plan. I’d recommend uBreakiFix to anyone needing an electronics equipment repair.

Zach was very professional, friendly and upfront about charges and coverage. He explained everything in detail and was patient. This helped us with making decisions about the repair .

Couldnt get parts anymore to fix my phone but still took the time to try.

I previously had a screen replacement done before at this location. This time I was in need of a battery replacement for a Pixel 2 and schedule an appointment several days in advance for 3pm (this location was scheduled to close at 7pm). I arrive at the location (on time) and was prepared to leave my phone and return before the close of business. I was told that they have all the necessary parts in stock but would not be able to complete the repair tonight. I reminded the person working the counter that I scheduled the appointment in advance; he said that they are a walk-in business and that the appointments wont really count for anything. I advised that I could afford to be without my phone for a few hours but not overnight. His first options was to return when they open tomorrow (middle of my business day & not going fit into my schedule). I inquired about another location which does have the battery in stock & capacity to repair the device today but was nearly 20 miles out of my way (one-way). This made my decision very easy. Go to Batteries Plus and wait the 24 hours for them to same day the battery to their store and get my business.

Employees are always extremely helpful and thorough!

I received outstanding service from Greg and his team at the Bethel Rd. Columbus branch. They took their time explaining to me the service they performed on my computer and put it in terms I understood. From beginning to end this was a very positive experience.

These guys really knows there electronics they are very professional and Very fast on getting the job done So if you have a phone tablet playstation or xbox That needs to be fixed I really recommend You take it to to these guys You wont be disappointed Once again thanks guys for your service

Cracked the screen on my Samsung S10+. Zachary, the clerk, was knowledgeable and thorough about the process. It was about an hour and half wait. Ryan, the tech made the phone look new. Better price than a competitor too. Highly recommend

Great service every time

They suggested using insurance to save $, & gave me the phone # for insurance we had purchased previously, so I saved almost $200! They fixed my phone in just a couple of hours, replaced my broken screen, replaced my battery, cleaned up my phone, & returned it to me 100% charged up. My husband had brought our old wii system here so our son could play games on it again, & they were very happy with the results, reasonable price, & quick timeframe to fix it. They are respectful, competent, & very helpful. Highly recommended!

Very professional, quick response, quick fix, nice messaging to advise when ready for pickup and all employees I interacted with were extremely friendly, knowledgable and helpful.

Absolutely great experience. Quality of repair is great. Person at counter was very professional especially on dealing with a situation that could have gone very badly with previous couple of customers (someone cutting in line in front of two other people). Highly recommend!

I ride a bicycle for transportation so when I saw you guys offered a service to come to me and fix my phone I was stoked. Yesterday I scheduled an appointment for today between 9 and 11. I woke up early on my day off and waited two hours and never got a call from anyone that they were on their way like the email indicated. The email prompted me to call the Columbus uBreakiFix so I did. I spoke with a guy named Gregory who told me Asurion did the mobile services which I found strange bc this wasnt an insurance claim. He told me to call Asurion so I did. The automated system kept asking me for a Verizon PIN but I have T-Mobile. I called Gregory back and he finally looked up my name and info and said Oh it is through us! Its this new thing were doing sorry I havent had one of these yet. He told me he didnt know what to do so he gave me the number to their dispatcher for the mobile jobs. I called that number and it went to a voicemail recording for a guy named Jason. The recording said he doesnt have a voicemail set up and directed me to call the Columbus uBreakiFix. So I called Gregory back again. He gave me the number to corporate. I called corporate and someone I spoke with basically told me that the website said they do mobile repairs but its new and they sort of do it but they dont. He refunded me my $30 but my phone is still broken. So now Ive wasted my time and still have a broken phone. No one is going to offer me a discount on services or at the very least reschedule my appointment? This is absurd.

“Zachs’ got your back!”He said it and I believe it.Zach made a quick fix on something that he could have really stuck me on. Good customer service and honesty do exist. When you run into it share it.Thanks Zach! 👍

Came in with a broken phone screen. They were kind and helpful! I will be recommending the company to my friends :)

Went in to get a family members phone repaired, expecting a two hour job. It was done far faster than I expected and the service was professional. Highly recommend!

Great place to go and have your phone fixed

I have been very happy with the professionalism and service. Thank you Ryan for such a great job!

Looked over phone. Diagnosed and quoted within 5 minutes of arrival. Was given 2 hours total repair time. Received message repair was complete after 1 hour and 15 minutes. Awesome job.

They were very professional. I havent been there before. I went in told them what happened and I was out. Thats how I like things, done quickly!

Amazingly professional… I thought I was gonna have to buy a new phone. These guys fixed me up for hardly anything. Would recommend them to everyone. Thanks guys really appreciate it!

I came for a laptop battery replacement on December 16th and as of Jan 2nd it will still be a week until the repair is completed. I couldn’t pick up my laptop I repaired because they had sent it to a repair facility out of state (I do not recall confirming this and would have said no if there wasn’t a guarantee I could get it back by the end of the year). I had to move out of state for college in this time so I am without my laptop. I understand that the holidays can be a busy time but the long repair time is disappointing. They won’t ship my laptop to me, so I have to have my parents pick it up and overnight it at my expense. Overall disappointed with the service compared to the reviews.

This place is the best an cheaper then everyone...zach an Ryan are the best...

Should be called uBreakiFixUnlessUtryToFixItYourselfFirstLuckily there are two other stores in the region so as long as youre willing to play their bs game youll get it fixed eventually.

My phone charger wasnt working so I brought the phone here. Turns out, there was just some lint in the port that I hadnt seen. They took it out and didnt even charge me. The phone works perfectly again. Great service and very compassionate.

They fixed my Google phone within the same day. Very friendly and professional. Very thorough in their explanation of services. I was very pleased with my repair experience!

Excellent service received By UBreakiFix to repair a broken display on my IPhone. Had to go back after having issues with the first repair but they installed another screen and really stood behind their work. I highly recommend them

They scheduled my appointment for a day they were closed.

Great place to have your phone or electronic devices repaired. Good pricing, very knowledgeable and friendly staff!

Dropped off my Galaxy s9 with a broken screen at 430, picked it up good as new at 630. Zak was very helpful, courteous, knowledgable and professional. Highly recommend. 🙂