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Germain Lexus of Easton
4130 Morse Crossing, Columbus, OH 43219, United States
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Germain Lexus of Easton
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De
Review №1

I went to Germain Lexus on Monday to look at new 2022 cars. Due to supply shortage was concerned if I was going to be able to get one. (Also I was a little unsure because my favorite salesperson had retired early this year as to what this was going to be like.)Let me tell you- I have another new friend! Thank you Terri Layman for making this a wonderful experience. She listened to what I wanted & said they will try to find “my” car. I got a call on Thursday that my car was in & I can come in Friday to pick it up!!Went in, signed some paper & voila! My husband even commented how quick the process took! Also thank you to Frank(finance) & Sophie ( tech support) for their awesome customer service.I have been a Lexus consumer for many years. They have streamlined this process & created an awesome experience. This and loving my car will keep me coming back! Thanks again!

CG
Review №2

The level of service while purchasing our 3rd vehicle from the Lexus Easton dealership in October 2021 has simply been exceptionally satisfying. Shea Thompson has sold us each of our vehicles, we love working with him. He’s knowledgeable, professional, and a great conversationalist. We plan to buy two matching new vehicles from him in the year 2024.Long term customers, truly loyal and happily serviced customers for 5 years now!

Ad
Review №3

Germain Lexus has an awesome team. Ryan, Rick, Shawnee, Todd. No pressure to buy. They let me test drive the Lexus NX on Saturday, and pick up today.Rick in finance was great no pressure in getting any add insult. Shawnee took time to explain how all the tech on the car works help program things in the car.

Cr
Review №4

Outstanding! If I could give this place more stars I would. I have been looking for a new Lexus ES 350 fully loaded all over the US and the only place that had what I was looking for was Germain Lexus of Easton in Columbus OH. I called and spoke with Preston Hutchins. I couldnt believe how easy and pleasant he made this transaction for me. He was very helpful, very attentive and always responded to my inquiries in a timely manner. He took out completely the hassle and the stress of buying a car and he has made me a customer for life. I live in Columbus GA and when I get ready to purchase my next Lexus, I will not think twice. I will call Preston and I will only deal with the staff from Germain Lexus of Easton. I am beyond stoked with this purchase and the warranties on this beauty are out of this world. Thank you Preston for all that you do. I am forever grateful. If you are looking to purchase a Lexus, he is your guy! Believe me, you will not be disappointed!

JP
Review №5

Great experience buying a car with Trey and team. I highly recommend this team and I’m loving my new IS 350. Thanks again.

Ni
Review №6

Shea and the team at Lexus of Easton were amazing! They were so mindful of my time and accommodating. I have been a loyal Germain Lexus customer for years and will be for many more!

Mi
Review №7

Shea is awesome! I made an appointment with him to see an SUV. Very professional. Dress well and groomed. I mentioned this so you know you are dealing with a top notch business. When I showed up he had the car cooling on that hot humid day. The paperwork process went smoothly. Great trade-in value. Don’t always think you have to go to a brand dealership to get a pre-owned vehicle of choice. I challenge you to give Germaine Lexus to put you in a vehicle your sure to be happy with.

Me
Review №8

My service at this location blew me away! Khristopher, Kathy, Shane, Shanlee & Jordan thank you SO much for making my dream car a reality! The Lexus team made me feel so secure every step of the way. Their knowledge, attentiveness, and patience is unmatched in this industry. Thank you all again. I’ll never go to another dealership!

Ga
Review №9

I just want to share that I have had a wonderful experience buying my cars at Germain Lexus in Easton for over 15 years! However my experience certainly could not be if it were not for the professional and knowledgeable service of Sales Reps. JB Woodring and Wendie Martin; as well as the leadership of General Manager Josh Miller - plus the entire Team is always friendly and courteous. I highly recommend you give them a visit when looking for your next vehicle. Tell them Mr. Brown sent you.😆👍🏾

Co
Review №10

The people at Germain Lexus of Easton were incredibly helpful when assisting me with my first car purchase. A special Thank you goes out to The salesman Trey Milush, who has done an excellent job helping me and making sure Im satisfied with my purchase (which I definitely am!)

Ve
Review №11

Jeremy was very helpful and professional both when we bought the new car (love it) and assisting with the closing. Our payment was efficient and pleasant.

Ki
Review №12

We went in to the dealership, with an pretty detailed description of what we wanted. The sales representative, Ryan, was amazing! He listened to us thoroughly, then put us in a vehicle to fit our needs, and we love it! The entire process we simple, fast, and very comfortable. He was extremely knowledgeable, patient, and professional. I will certainly recommend Germain Lexus of Easton - Ryan - to anyone searching for a new car. Thank you so much for making this a great experience.P.S. It was his day off, yet he took the time to help us.

Th
Review №13

Customer service could have been better. Was made to sign paperwork as a Cash Buyer at the coffee table in the waiting room. Tacky.

Me
Review №14

Our experience was so impeccable that not 1 but 2 vehicles were bought 👌 in 1 week..My husband bought a vehicle 3 days later I bought 1 great customer service Thank you to our sales rep Abu courtesy and integrity 100% .Thank you Shane Kitts for your hospitality and your wonderful staff..Love my Car.❤

Pe
Review №15

Came here for a job interview! They were so friendly and brought me some coffee with cream (which I apparently needed because my bloodsugar was going low *screams internally*). Interviewers liked my glasses and we said we were going to start a cult were everyone has to wear them.I didnt inspect the cars because thats not what I was there for, but they were tastefully arranged and there were lovely catalogs hanged on the wall that reminded me Ive been meaning to do some art studies of Hot Wheels.

El
Review №16

It was amazing. The showroom is beautiful. The hospitality awesome and the honestly and interest of the staff was refreshing. Terri Layman is a blessing to you. I never really felt happy buying a car before -- but this time - you made me feel happy. Thank you

Jo
Review №17

We have been dealing with Germain Lexus since our first purchase in 1990 on Dublin Road. Thats 31 years and our experience just keeps getting better and better thanks primarily to the personnel and the quality of the product. The hospitality and graciousness of the Germain Lexus enterprise is also a significant factor in client satisfaction. Sales agents like Terri Layman are essential in maintaining such a lofty reputation.

te
Review №18

I purchased my first 2003 Lexus ES-300 at Germain Lexus of Dublin. My special thanks to Kevin Daniels at Lexus Easton for keeping my Baby in tip top condition with all of its scheduled services. Germain also provides a lounge if you prefer to wait for your car to be serviced.After keeping my ES-300 for 18 years, I felt that it was time to upgrade to a vehicle that includes all of the safety features that are available in todays market. Looking at some of the other makes, including Tesla, my choice was again Lexus, the ES-350 Ultra Luxury. The test Drive was fantastic and I thank Sales Specialist Bob Havey for his time and efforts to find the vehicle with the installed packages and accessories that I had requested. I applaud his patience and professionalism!Germain Lexus, 1st Class all the way!

Gr
Review №19

Shea was so helpful, and everyone there was kind and attentive.I was able to make a car purchase that I felt confident in.Shea went above and beyond with his customer service, and it is the best experience I’ve had at a dealership. Especially being a younger driver.

Ke
Review №20

Germain Lexus of Easton provided us with easily the best car buying experience weve ever had! Abu, our salesperson, was on point and actually made the buying experience fun (I didnt realize that was possible). The car we came to see was ready and waiting on us when we arrived which was nice. Never felt pressured or pushed at any point in the process. Germains systems are really nice and made the process (which is normally horrible) easy and efficient. Gave us a very fair offer on our trade and didnt play games with any part of the process, provided us with preferred finance rates right off the bat and a really descent overall offer. Finishing up the transaction with Jordan was also effortless, no hard up sell, let us choose the extras that where right for us. Love our new 2018 Lexus IS 300 F-Sport, couldnt be happier with car or the overall buying experience. Will recommend Germaine to everyone we can, you have a very satisfied customer. Thanks!

Ke
Review №21

First of all Teri Layman is the consummate vehicle professional! She is honest caring empathetic knowledgeable and makes you feel like you are only customer. My wife just recently bought a Lexus from Teri and it is a dream come true for her. I love driving her Lexus, taking it to the car wash for one of her free lifetime car washes and now I have my own. I am very thankful happy and excited with my ES 300 hybrid which gets 44 miles to the gallon. I am very thankful for the entire Germain Lexus of Easton team from Teri, Eric in finance and Miranda at the desk.

Ya
Review №22

My sales person, Wendie of LexusEaston! ...was instrumental and simply amazing in assisting in financing MY NEW LEXIE POO!! If God be for us, who can be against us. Wendie is in position for the Kingdom! Go see her! Amen.

Ga
Review №23

I had the best car buying experience at Germain Easton, partly because of my salesperson, Trey Milush. I never felt pressured or rushed while i was there and Jordan, in finance, and Shanlee, in tech, helped make this a very easy process. My Lexus was a first for me and it was presented to me with the famous big red bow! This girl couldn’t be happier.

Ka
Review №24

This weekend we purchased a Honda Pilot from Germain Lexus of Easton. We have looked at several Honda Pilots from other dealerships in this process. Troy and Germain Lexus of Easton gave us the best and most memorable experience! Troy was honest and to the point! He listened to our desires for the vehicle, cost, and any other needs and he truly took great care of us! The environment was friendly and fast! We did not feel pushed into the vehicle nor were we made to feel uncomfortable as we had been at other dealerships! The vehicle we purchased required a new windshield and they set it up to have the company come to our home which is very helpful having small children! Troy was fantastic to work with! We will definitely be returning to this dealership in the future!

De
Review №25

Best experience ever! We have purchased many, many cars over the years and Wendie Martin is amazing! We felt like the whole dealership was there to serve just us. Everyone that we encountered during our purchase visit was so welcoming and accommodating. Another big thank you to our pre-owned salesperson, Wendie.

De
Review №26

Outstanding! Ms. Wendi is a Godsend! The showroom immaculate and salespersons were very friendly and not overbearing. Thank You So Very Much for My New Car! I am Pleased!🤩

Lo
Review №27

Preston Hutchins was the best car salesman I’ve ever dealt with. He was extremely diligent at following up with me throughout the whole process. When I wasn’t able to get him on the phone he called me back within 5 minutes every time which was pretty awesome. The guy knows his cars in and out. He was also able to give me a very detailed description of any vehicle I asked him for which was impressive. Overall A+ experience.

Sh
Review №28

Ryan made the car buying process easy, efficient, and actually enjoyable. We never felt pressured or hurried and Ryan and the rest of the staff (Jordan/Sophie) were very helpful. We are looking forward to our Lexus experience (and thanks for the chai Ryan)!!

Am
Review №29

I had a great time at Germain Lexus of Easton. All the employees have great customer service. Thank you to Abubakar A for all the assistance and helping me get the car I want. By the way, y’all ask for him when you go there. And you can thank me later.

La
Review №30

We were extremely satisfied with our experience. Will definitely go back to this dealership to buy our next car!

Ch
Review №31

Cannot recommend enough. Worked with Preston and he was great to work with! Purchase was seemless, non pushy and they got me in a great car. I never thought I would be on that lot, buying a car and they helped that dream come true for me. Cannot thank them enough!

El
Review №32

I was assisted by Preston who was awesome! He made my experience a wonderful one. He assisted me from the beginning all the way until I drove off in my new suv. He was very thorough about the financing process and about the details of the vehicle. I am very satisfied with the service I received!

Ja
Review №33

Alexandria was knowledgeable about the products at the dealership and helpful. The process of leasing was extremely easy especially compared to leasing vehicles in the past.

St
Review №34

They were very friendly and honest. Gave me a fair trade in on my car and made the buying experience very easy and user friendly. Highly recommend these guys

Da
Review №35

Just purchased a GX from Germain. Their staff and service are top class. Highly recommended!

Lo
Review №36

Very friendly non-pushy atmosphere. They do their best to make it as fast and convince but thorough process for you.

Te
Review №37

Cameron was probably the best Sales person I have had the opportunity to work with regarding the purchase of my new Lexus.. He made the buying experience less stressful. Thank you Cameron

To
Review №38

Great experience with Cameron Johnson at Germain. Easy to work with and came up with creative solutions so we could make a deal. Highly recommend working with Cameron. Great job.

Gr
Review №39

Great Customer Service. The only place I will ever do business with. Stop in today and you leave out with a great car and become a lifetime customer like me.

j
Review №40

Trey was absolutely amazing!! I began my search in May and no one that I reached out to was as attentive and helpful as he was, I really appreciate that! The process was so seamless and I LOVE LOVE LOVE MY RX 350!!😁😁😁 Thank you so much!!!

De
Review №41

Whether youre looking for a new or high quality preowned Lexus, The service people of Germain Lexus of Easton will have you covered like a warm fleece blanket in the early spring. Troy Silvka with his knowledge of automobiles in Sales, Shane Kitts, who runs the Service Department, and Raquel Eyre who oversees the Service Department, to make sure the is are dotted and the ts are crossed, to make sure your experience at their Dealership is a 5 Stars one. They will make you feel like you have more money than you really do with how they treat each of their customers! They have The Best waiting room in the business! Thank you again for a pleasant, rememberable experience. I LOVE my Automobiles from GLE and will Always go there First!!! Stephen Looney, the Pre-Owned Sales Manager was Great as well, a good guy!

Ch
Review №42

The entire staff was professional and courteous. They are straightforward and I appreciate that. I will definitely purchase another car from them in the future. Thanks for everything Preston, Shane, Jordan and Wendi. I have nothing but good things to say about all of you!

Ha
Review №43

Bob was very kind. Purchased a car from him. Great experience!

Me
Review №44

JB was excellent and patient with me the entire process. Went above and beyond to minimize my time at the dealership. Would highly recommend

Sc
Review №45

Bob Havey rocks! He and his team, Jordan and Shanley, are top notch on customer service, attentive and knowledgeable. Prompt responses and follow ups. Although we would not expect less of Lexus, but certainly we have walked away from others without the same dedication in other cities and places. You can rely on this Columbus Easton team, no doubts!

Ke
Review №46

Very professional and efficient staff. Our sales consultant Jay Jackson was very thorough. He was up front and transparent. I have been buying vehicles for over 35 years and this is one of the best experiences I have had. Im excited to be part of the Lexus family. Will definitely recommend Germain Lexus of Easton.

Ro
Review №47

Excellent service, detailed explanations of everything, no pushy sales talk. Excellent all around!

Jo
Review №48

Abu was great! He took his time with us, he really took the time to figure out my needs & the car that was right for me. The process was seamless & everyone in there was awesome! German of Lexus’s attention to detail is amazing, the small things make a big difference. I love my new car!!

Sh
Review №49

Best car buying experience! We showed up fairly late on a Saturday and Trey Milush was so accommodating and professional. He really listened to my concerns as a customer (mpg, cargo space, etc.) and made helpful suggestions without being pushy. He was super patient with my questions and very knowledgeable. I ended up choosing the next SUV model up and am so happy with my choice. Its such a smooth ride and the interior is so comfortable and posh! Every person I dealt with at the dealership was helpful and first class. This was the smoothest car buying transaction Ive ever had. I look forward to doing business with Germain Lexus in the future.

De
Review №50

Shea and other staff at Germain Lexus have exceeded my expectations so far. They still have to follow through on a few items, but overall I have faith that they will do what they say. I would purchase another car from their Lexus store in Columbus.

Ph
Review №51

Wonderful and friendly staff..... James was extremely easy to work with and did not pressure you to make a purchase. He was very personable. This was the best car buying experience I have had in my 50 years of buying cars.

Em
Review №52

Preston is AMAZING 🤩 He made the experience painless. He has been the only salesman who pointed out the features on the car. Explained the benefits and knew the knowledge to compare to other vehicles. God knew it was meant to be! Jordan also made the car buying experience easy.

Ro
Review №53

It was a pleasure doing business with them. The salesman was very helpful and answered all of my questions. There was actually an issue with the price they advertised, but they honored that price. I did not have to argue with them. Its nice to know that people are still honorable, especially a business. The same thing happened with a different Lexus dealer and they would not honor the price they advertised. I took by business elsewhere. Thanks GERMAIN!

Ja
Review №54

Shea Thompson helped me buy a Pre-owned Lexus SUV and he couldn’t have done a better job. From start to finish, he was honest, informative, professional and a sheer delight to work with. He helped me find the perfect car, then made sure I got it at a good price. The car looks and feels brand new. I love it! And I plan to go back to Shea Thompson the next time I need to buy a car. I give him and Germain Lexus an A+++.

Er
Review №55

This was a completely satisfying visit. My salesman was Cameron and with his associate, Wendy. all went well. I had to have an oxygen sensor installed and it was all done with no trouble. I would definitely recommend this dealership and with the particular help by Cameron or Wendy.

Ka
Review №56

SO happy with our purchase and dealings with Germain Lexus, and especially with our sales associate, JB Woodring! He is AWESOME! We would highly recommend him!

Gl
Review №57

My sales representative was Alexandra G. She was kind, patience, knowledgeable and professional. Alexandra took my request and made it happen. She does have a passion on providing excellent customer services. Alexandra delivered my car to my house to ensure it was the color I requested. She then returned to my house with an IT representative. If you are looking for a good car, excellent customer service and a great deal, go to see her. I am very happy with my purchase.

Er
Review №58

1st Class Experience. Abu was a phenomenal sales person who made us feel like family. He handles every detail of the experience and takes pride in his work. The sales manager Shane is awesome and takes care of his customers. My daughter loves her preowned Lexus NX200T.

gr
Review №59

Great experience! In a very challenging time for finding the exact car we wanted, Alex Q came through for us and made everything easy! She worked very hard to make it all come together.

Am
Review №60

This was by far the easiest car buying experience I have ever had. It was a pleasant surprise!

Wa
Review №61

First time ive bought a car online. Wendie was great, did a walk around video for us. Answered all our questions. Had a little trouble getting it shipped but loved it when it got here. Thank you Wendie and Germain lexus.

C.
Review №62

Excellent service. Wonderful to deal with. Smooth and quick transaction.

Jo
Review №63

Everyone was very nice and professional and had a good knowledge of their products. Alex was very patient with all our questions and requests. I do recommend Alex and the dealership if you are looking for a Lexus.

Sh
Review №64

I had such an amazing experience at Germain. Lexus of Easton. My Sales Rep Preston was absolutely phenomenal!! His patience and knowledge of the vehicles were remarkable!! I felt very comfortable and not pressured to make a decision as he gave me many options. I graciously thank him for such a great experience!! The impeccable customer service didnt not just end with him. The Finance Rep Jordan was excellent with explaining options in detail and also giving me additional options. Then my hat off to the Tech Specialist Jacob on this patience with me regarding explaining all the gadgets in laymans terms and getting me hooked up and on my way.Thanks again for such a get experience and amazing Team Work!!

Br
Review №65

I can’t begin to tell you how awesome my experience was with Shea M at Germain Lexus!! He literally catered to my every need from the time I stepped foot on the lot. He was very helpful in answering questions I had and offered his most professional advice during the buying process of my new Porsche. I could not have asked for anything more.. just an awesome experience and I’m very happy I chose Germain Lexus!

AR
Review №66

J.B. is awesome guy, he was super nice, very patient, he treat customers with lots of respect. my experience with J.B.@lexus while buying my car was awesome.

Jo
Review №67

Wendie was fantastic! I thoroughly recommend that anyone that is looking for a Lexus at Germain Lexus ask for her!Very easy to work with and willing to go to bat for you to get you a deal that will work for you.

Fe
Review №68

Everyone was so friendly! Before we got through the door, we were greeted with such a warm welcome. Conversation & business flowed smoothly. We had a great experience, especially with Preston! He was a joy to work with and look forward to working with him in the future. Thank you, Preston & Germain staff!

To
Review №69

I am a repeat customer on the used car lot. Our Salesperson, Preston is the best. I recommend reaching out to him if you are looking for a used car, he is knowledgeable and most importantly he listens! My family and I will continue to work with Preston for our car shopping.

Da
Review №70

You want to do business with an organization whose people are professional, knowledgeable, caring and personable, in whom you have faith. We have that and continue to do business with Germain Lexus

Mo
Review №71

We happened upon Lexus of Easton after a very disappointing experience at a different dealership in Columbus. We called and spoke with Kyle, let him know we were 10 minutes away, and wished to test drive a vehicle. Kyle was able to immediately accommodate us, and we purchased a pristine L-Certified pre-owned Lexus the same day. I was very pleased with the service we received, the purchase experience, and would highly suggest anyone visit Germain Lexus of Easton.

Ri
Review №72

JB is the best! The dealership is first class! Easy process from start to finish!

Ki
Review №73

Terrible service at parts counter had about 0 knowledge of parts and ability to search them on the computer system. Specifically named what part and pointed to on the diagram and said thats not what it named and yet one more minute of research said I was wrong as the screen said the part name as I asked for it from start . Then to say its no longer available in this country . Which it is a over a dozen other Toyota/Lexus parts warehouses across the nation . Will never purchase a single part from this location again . Was saddened by the lack of service Germain had compared to what it once was

Ma
Review №74

Excellent customer service! Shea was very patient with me and made sure it was a smooth process. Definitely will be doing business again in the near future at this place. Thanks again!

Mi
Review №75

Terri was absolutely AMAZING. From the time I walked into the Lexus dealership until the day I drove my new 2021 Lexus RX 350 off the lot, I received nothing less than great intentional hospitality that I will always remember. I look forward to continuing with professional customer service as I enjoy my luxury SUV. Thanks Terri. May God Bless You!

Je
Review №76

You won’t find better service, product expertise, or a better car ANYWHERE ELSE!!The customer service was phenomenal! I tend to need time to make the best decision for such a large purchase. I was never pressured like I have experienced at other dealers but still had very attentive and prompt responses to questions.The person that helped me, JB Woodring, was so amazing but more than that, when he walked away to get a car, there were other sales associates checking in to see if I need water, a snack or anything to make the experience great !!

Ya
Review №77

Vincent and I are both owner of a Lexus and a loyal customers of the Germain Lexus . Shea was our salesperson and we are delighted with his knowledge and service to us. Shea made sure our needs are being addressed and as well the buying process which was a smooth one . I always trust the process here and the excellent service being provided. I like the atmosphere and a good relationship between us customers . I think that’s the reason why we come back to get this wonderful Lexus ES . Thank you so much.

Sh
Review №78

Preston has been most helpful, honest and the best salesman that a person could ask for! Highly knowledgeable, easy to talk to and work with a+ in my book. My 2nd purchase from him. And The only person I feel comfortable buying from.

Jo
Review №79

Ryan was truly professional in every aspect of the transaction to lease a new vehicle.

Al
Review №80

Bob Havey was beyond helpful in selling me my new Lexus Rx350. I had very limited time for a test drive and he had me in and out in 22min. He was respectful and listened to my needs. I will absolutely go directly to Bob in the future and look forward to his continued service in years to come. His customer service was unmatched. After, a terrible customer service experience at Mercedes we quickly decided to go with Lexus. And I just LOVE my new Lexus!

Je
Review №81

The staff, especially Wendi and Cameron, were very helpful even though we didnt have an appointment.

Ar
Review №82

Abu was very professional and very knowledgeable about the Lexus Rx/Nx that I test drive. While Lexus was my first choice, Abu was able to assist and me with a very comparable substitute.

Ja
Review №83

First Lexus after 50 years and at least 50 + cars of various brands and this purchase experience has to be at the very top of the list. Dealership couldnt have treated us any better. They really went the extra mile to get the car we wanted and arrive at terms that we could accept without remorse. Thanks to the entire staff at Germain Lexus!

Mi
Review №84

Wendie is wonderful! Very knowledgeable and personable. Worked with us to get a great deal! Highly recommend!!!

Zi
Review №85

The saleswoman I was paired with was very kind and understanding with me and of my situation. She wasnt pushing me towards purchasing a vehicle and did let me test drive a couple of cars (granted I let her know I was interested in doing so ahead of time).

Co
Review №86

I recently purchased a used vehicle at Germain Lexus Easton. Cameron was outstanding! He went out of his way to make the entire purchasing experience go smoothly. I was extremely pleased with his professionalism, courtesy, and willingness to help.

Br
Review №87

I want to thank the Germain Lexus family of Easton for helping me purchase my new car. Special shout out to Abu he is amazing car salesman. The overall experience was Great!!!

Ch
Review №88

Had a great experience, JB was very patient, worked with us to find the right car for us at the right price, and wasnt pushy about pressuring us to make a decision that day.Once we decided on the UX hybrid, he made sure we got the deal we were comfortable with. Additionally, the lease financing process was smooth and we werent pressured into add-ons we didnt want.

Jo
Review №89

There isnt enough space for me to put down all the complaints I have for the Germain company as a whole. Never buy a vehicle from them and if you do make sure they give you the best warranty not the junk complementary warranty they are advertising on the radio. Update, the vehicle that was sold to me needs a new transmission, the fluid is completely black and should be red in color, the warranty they sold me is void because it is a pre-existing condition, the transmission is completely burned up and should have been found before they sold me the vehicle. I was told on five different occasions last year by Germain dealerships they would never sell a vehicle that didnt meet safety and quality standards, I guess that doesnt apply to the transmission. They have refused to take care of their responsibility to me and there customer service sucks.

Ke
Review №90

I had great customer service from Abu and the other people I came in contact with. I love my 2008 Lexus RX 350 with only 45000 miles. Very happy with my purchase ❤️

Fa
Review №91

I was in search for a vehicle and came up a car listed by Germain Lexus of Easton. When I called the sales department I was connected with Troy; he immediately ran down the CarFax and let me know the status of the vehicle. Once our conversation was over he immediately sent me an email with the information I had asked for. Once the car was detailed and had gone through its processing Troy called me to let me know the was ready if I still wanted to come in to test drive it. When I came in Troy had the car already pulled up and he had the information ready to go. I loved the car except the fact that the brakes or rotors needed to be changed. Troy immediately went to his manager and they agreed that if I wanted the car they would fix my brakes. After the paperwork process and my payment we set a date for me to bring the car in for brake service. While my car was serviced Troy gave me a backup car to drive and had me covered until my car was ready the next day. My brakes were fixed and I am completely satisfied with my experience from start to finish. Thank you Troy and Germain Lexus of Easton!

Mi
Review №92

I had a wonderful experience working with the folks at Germain Lexus of Easton related to my recent purchase of a 2021 RX350. My salesperson, Trey Milush was very knowledgeable and asked solid questions to ensure I was potentially purchasing the proper model for my needs.After I decided to move forward with the purchase, Trey had everything ready to go and the finance process was a breeze. If you’re considering the purchase of a new Lexus, I’d highly recommend Trey Milush and the rest of the team at Germain Lexus of Easton.M Wilson

Jo
Review №93

Wendie made sure this was the easiest vehicle I have ever purchased. I am an out of state buyer but she made sure the pricing was transparent and the communication was awesome. I highly recommend.

Da
Review №94

Lexus provided my husband and I exceptional service. Our sales person Cory was phenomenal! He was professional, knowledgeable, friendly, fun, funny and made my car buying experience easy! We enjoyed every moment.The service Cory provided will be the reason I will come back to purchase my next vehicle (exceptional service). Amazing that EVERY employee lives up to the Lexus culture.When someone ask me about my experience all I can say is “Luxury service, Luxury experience and a culture of luxury.Overall Exception experience from the time you enter the land of Lexus! you’ll definitely fill the Lexus brand in your overall experience. Thank you Lexus for living up to your brand name!

Jo
Review №95

I have returned to this Lexus dealership for my third car because of the quality of the people in every department. Janet Jamison in sales is a perfect sales person and as friendly as a human could be. Quality is the word that comes to mind. From the people in the service department to the complimentary car wash it is hard not to return to this dealership. Oh yeah, the car is also a Lexus. Highly recommend.

Di
Review №96

We had a great experience at Germain Lexus. We worked with Wendie Martin who was very courteous and straight forward with us. This is our second purchase with Germain and will look to them again in the future. I would definitely recommend Wendie and Germain.

To
Review №97

Had another great experience here! JB Woodring was the consummate professional during our recent new car purchase process. Highly recommend both this dealership and the sales associate, JB.

Ch
Review №98

Good buying experience . Shea addresses customer needs and questions well. Tech help from Jacob after purchase is extremely helpful with understanding of hybrid systems and car features. Carfax printout, not just an online review at some other dealerships is a plus. The pricing structure is set based on my experience with no other price discussion beyond the offered sale discount pre determined.

Jo
Review №99

So grateful for the amazing car-buying experience at Germain Lexus of Easton! I usually dread this process but they made it so easy... I live in Cincinnati and was trying to lock in the special financing rate they were offering... Cory and his team went above and beyond to make it happen. HIGHLY RECOMMEND!!

ky
Review №100

Terri was wonderful to work with and I love my Lexus!!!

Information
100 Photos
100 Comments
4.7 Rating
  • Address:4130 Morse Crossing, Columbus, OH 43219, United States
  • Site:https://lexusofeaston.com/?utm_source=GMB&utm_medium=organic
  • Phone:+1 614-358-1961
Categories
  • Lexus dealer
  • Car dealer
  • Used car dealer
Working hours
  • Monday:9AM–6PM
  • Tuesday:Closed
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:9AM–6PM
Offerings
  • Car rental:Yes
  • Oil change:Yes
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