I personally, bought my new Atlas of Germain Volkswagen, but I can tell you, you will not be disappointed with Germain. They have the biggest inventory count on the east coast, and are happy to serve you. Keep in mind, you do have to book an appointment, but they never have a line for appointments. Very exceptional service and I would definitely come back.

They would not honor the warranty on a car battery.1 hour and 50 minutes(with appointment)To check a battery...They cla battery was good.I took it to AutoZone and they tested it found it to be bad. Can only assume toyota wast lied.

Best experience I have ever had buying a car. Did alot of the purchase online. When I arrived they made sure to not waste my time and did not push anything on me. I was out in no time.very happy with my purchase.

Got 2 cars from the subaru dealer in this automall with good vibes. BUT this place is huge with all the brands and styles you could ask. If your shopping this really should be a first stop to at least see what you really like!

I was there for almost 2 1/2 hours for an oil change and tire rotation. Whats the purpose of even making an appointment?

The service techs were very nice and made sure to explain things that were wrong with the car in detail, but in a way so that I could understand what they were talking about. The service guys who did the work on the car made sure to keep the inside clean and not to get grease everywhere. They have a waiting room available, so that you can sit and wait for your car in comfort. It had nice comfortable furniture, free coffee and water, an espresso bar, a snack machine, and cable television. They gave me an estimated time in which i could expect the car to be done, and it was done not long after that time. I would recommend Germain to anyone looking to have service work done to their vehicle.

Sold me the wrong oil filter. I even questioned them at the counter and I was assured they pulled the correct filter. Big difference between spin on and cartridge.

Germain Toyota has friendly, top notch technicians and customer service

Its was good. Got my car fixed from a recall. They were nice to help

Good customer service! Good people! Very helpful!

Great experience and Ryan who worked with me to find what I needed and so very helpful. He was patient and very understanding to my needs.

Jesse and Will were both really nice and helpful

Excellent work. Had trouble getting through to service department.

Great service. Bought our last 5 cars, I guess that explains it all

Good place to Go if looking for New car Or used

Ladies and Gentlemen always respectful very helpful Thank You as always

I bought a kia soul a couple of years ago, the staff was helpful and went above and beyond. This time here has been no different. I highly recommend Germain Kia

Good experience so far.

Seems as if all the misfit cars come here

This place was I dont knw why?

Courteous, timely service, great product knowledge,,, all the right reasons to own a Toyota!!!

They fit me in asap when I needed it.

EXCELLENT service! T.J is very accommodating.Have never had an issue and they take care of you like your FAMILY!!😁

Vince is a nice guy and their sales people are professional

Nice dealership for Subaru. Salespersons were nice. Makayla took care of us and she was great. She was very courteous and helpful. The financing guy, which I forgot his name was also very nice but pushy AF on his extended warranties. I was firm, I did not want their extended warranties so he just shifted to convincing my wife. I had to tell him to cut it off. Everything else was great, including the deal, they beat the price of other competitors in town.

Service department is excellent! Great service.

Did not have sales people trying to swarm me. APPRECIATE THAT!! Tons of selection. Just not what Im looking for. Yet.

This place is the best...Ive purchased 3 new cars from them over the last 10 years.Impeccable service.

Love everything about Hatfield KIA. My salesman Terry was awesome, finance guys were excellent and the service department is the best!!

Always a good experience when I get my car serviced there

Justin was absolutely amazing!!!!! I have been searching for over a year for a Honda Civic with no luck. Dealerships wanted more money down, wanted my credit score higher, my payments were outrages, there was always something wrong no matter where I went. Not only did I walk away with my own car I DIDNT NEED A CO SIGNER EITHER! He made my first car purchasing experience so smooth, and enjoyable!!!!! STRESS FREE!!!!!!! I would recommend him to everyone and anyone!

Very helpful staff

Just browsing wishful thinking

Germain staff gets customer service!

Chris the service manager is friendly and helpful. Very nice facility. What you expect from Germain.

I went with my wife to get her Elantra fixed. The service manager approached us to let us know the issues. He proceeds tell me about what they need to do and I had to stop him. I told him Ask and talk to my wife. Its her car! The car is in her name. I had to walk away to make sure he was talking to her directly. After the work was done. He once again approached me to tell me how much the total cost was and what they did. He then just waved to my wife. She then walks up to the cashier and pays the bill for her car. He was wrong on many levels. UPDATE: After getting new brakes, rotors, low air sensor, (4) new tires and an alignment. Now the low tire pressure light is on and all tires are at the proper tire pressure. Now...back to the dealership so they can fix it right! Its not the first time we have had issues with tires and the warning light with them.

Nothing was clearly marked! Seen their sign saying Cars $5000 and under. But couldnt find 1 clearly marked in the price range as advertised. Felt like I was on a goose chase. No, help from salespeople as I watched others being helped.

Great customer service and cars are top quality.

I had my car in for service and I can only speak volumes about how wonderful the Service Department has always made me feel welcome, and feeling as if I had received the best service possible. I am always greeted with a smile and it shows that provided excellent customer service is their primary goal and they take such wonderful pride in demonstrating it.Yes, I pay a little more for service at a dealership, but the service alone is worth more to me than saving a few dollars. There are a lot of places that do not take price in customer service and charge much less. Excellent customer service in my opinion is far greater than saving and being treated rudely.

Second time Ive bought a vehicle from here. Great service, professional yet down to earth staff. Highly recommend you at least look here before you purchase anywhere else.

Good variety of vehicles if you dont need luxury brands in your selection. Met quite a few knowledgeable and helpful people. Except the KIA dealership... Why KIA. Why?They act like used-car salesman from the 80s.

Second vehicle Ive bought from Germain Hyundai. I highly recommend

Absolutely wonderful people and service. This is the first dealership in all my years of owning cars that has provided me with excellent sales and service without a hassle. Definitely recommend Hatfield Volkswagen!

This place has a wide variety of certified cars available. The staff is extremely nice and informative.

We have purchased 3 different vehicles there, however the service dept is crooked. I had my wifes vehicle in for an issue while out. I spent $123 on a check to find the problem. They diagnosed it as needing the lifters sent out. They said it would cost over $1,500 as we did not have an e tended plan. Had to tell the advisor we DID have a plan and it was purchased at THIS DEALERSHIP when we bout the car there. Ended up taking it to another dealer, also KIA, it was diagnosed as absolutely nothing wrong with the lifters. They found the pro lemon as a timing chain. We will NEVER EVER purchase OR suggest anyone to purchase there. I have spoken with numerous other former buyers through various conversations and they experienced similar issues/problems. They also purchased their replacement vehicles at other KIA dealers in the Columbus,OH and surrounding area.

Great Place to find your Dream Car. I found mine at Toyota at HAtfield Automall in 2015 and it still running til this day. Many Variety of Vehicles and all types of Vehicles from Used to Certified to Brand New Vehicles. Check them out!

The staff is wonderfully friendly and they go out of their way to do what they can to help.

Great service today, thanks Corey!

Salesman I had was very good got me to buy. But was very disappointed with the detail shop. I left it there for a week to get detailed and they didnt get all the marks out that they said they could and didnt clean the door jams or where the glass open in the back. The interior still had dust on the dash and I could see where they wiped and where they missed on the dash and seats. It was not a good job a detail shop should be able to do a better job than someone that doesnt do it for a living.

Great service especially at Hatfield Subarus parts and service departments much better than there competitors in every aspect from buying my car through maintenance. Ive been dealing with them since 2015.If any issues arise bring it to their attention and they immediately go above and beyond to fix the problem!I have recommended them to everyone I know.

Just a normal car dealership where the managers and salesmen insult you if you try to talk them down on price. I did not buy a car here because they insulted me for trying to knock off some of the price tag.

Fast service.. not to expensive.

Almost bought something from here but they were really nice and Id go back to deal with the nice folks here.

Good service. But only open until 6

Very nice and helpful

I Bought a Hyundai Sonata from Hatfield Hyundai a week ago and worked with Lisa Hart and Gerald Curtis. They gave me an awesome deal on my car and I couldnt be happier with their service. I will recommend them to all my family and friends. Im an extremely happy customer and absolutely LOVE my new car.

Toyota West service, great staff, great people. Had an issue with my check engine light, they did a very thorough investigative diagnostic testing. Ive either with several of their service managers over the past 25+ years that Ive been a customer of theirs, always good service

New car service visit. It took less time than estimated. There was complementary coffee and water as well as popcorn. Plenty of room in the waiting area.

We went to Toyota Hatfield to replace our truck that we also purchased at Toyota. We always seem to get good service. The people are very friendly as well.

Ok. Staff was pleasant and efficient. No specials on servicing.

We bought our 4 new car. Staff is very helpful not pushy.

Huge opportunity. Massive selection. Salespeople that are willing to LISTEN and help find the right deal, not just the next vehicle.

My daughter had to bring her Subaru to the dealership and drop her vehicle off to get an oil change. Hopefully, they get her. At back today Friday, June 28th because we are planning g on taking it to Tennessee on her vacation to the Great Smokey Mountains Saturday morning.

Good to do business with.

My car was to be placed over night for service. Due to the fact that I would be without a car caused a problem. The lady Natasha said shed see if I could get a loaner but didnt know how much it would be. She came back with a multi section contract for the car, most of which had nothing to do with me. She insisted I was only to fill the tank up prior to returning and that there was no fee for the loaner. The car was not comprable to mine and was missing a hubcap. But most importantly, when I tried to redact portions of the agreement with an x (the same portions she said did not pertain to me, like for instance, daily rates and fees box) she refused to let me sign. But when I cried wolf for a manager she childishly ripped the contract and pen from me and scribbled over most of the contract, ripping the paper up in the process. Ive had all of my services completed at Hatfield. This will likely be my last. Its a lame part of town anyways. The only positive part of the experience was Nick the mechanic who was super polite and respectful; he keeps this review from going to 1 star.

Its just ok, I stopped in and tried to test drive a used car. We didnt get to far bad tire Tim was supposed to call me when it was available. That was a week ago never called. In his defense maybe the tire never got replaced.

Super fast and friendly staff. One of the best dealerships and service facilities.

Awesome customer service! From the time youre on the phone scheduling your appointment down to the time you leave, you are made to feel welcome. Very friendly and accommodating staff. Plus the new waiting area is great too! Great experience everytime.

Great place to buy a car. Friendly staff. Never pushy.

Purchased a vehicle from Toyota West. It was an amicable experience. One that is usually fraught with cliche when purchasing a used car. The salesman was very helpful and knowledgeable and respected me as if a high end customer.

Fast friendly service. No pressure sale

Tim was absolutely wonderful and helped make buying a new car much less stressful!

Awesome service, awesome price! We drove 3 hours to get the deal and they made sure we got it. Jacob, great salesperson!

They will do whatever they can to get money out of you. If you decide not to have them do the repairs for your car, they will do all they can to delay giving you the vehicle key back.

Amazing experience. The versatility of their associates is second to none. Always a friendly, clean and professional environment. Ive always had a wonderful experience when working with Don C.

These people are great. They have a very comfortable waiting room. They really go the extra mile to make your visit a pleasant one

Good

Was great experience with no pressure to make a sell. Definitely will purchase again from them

I had to wait on a recall that I got on my vehicle. They made me feel right at home. A variety of refreshments and cookies. They even have a small little store in the waiting room. The employes couldnt have been nicer. It is a very busy place so someone is doing something right.

Knowledgeable, courtesy, and always helpful staff. Ive been dealing with this dealer for the past 7 years and always have a great experience. Ask for Terry or Shane if your in the market for new vehicle.

Love this place. Good cars, good service. On our 3rd Hyundai. Been dealing with them 16 years.

Absolutely worse buying experience in the over 50 years of buying cars. Totally incompetent. Wouldnt recommend anyone buying from Hatfield.

This is one of the best car dealerships for maintenance and price is compatible to going to local mechanic. Very fast and good. They know your car inside out.

Ive only visited the Sonic dealers there but you have a lot of choice of dealers and they have a nice little Loop you can drive around. Good experiences with the Sonic group though.

Salesman are very helpful. We have bought three cars from them in the past two years. Ask for Patrick Raymond!

It was a good price for my transmission service.

We purchased our 2008 Hyundai Santa Fe from the Hatfield Automall and we extremely impressed. The staff, including our salesman, Anthony Filio, were very friendly, the building was clean and there was a wide selection. We had be shopping for an SUV or quite some time and visited various lots, Hatfield was by far one of the best.We were impressed with the Hyundai as soon as we saw it. It was spotless inside and out. After our test drive, my husband noticed a small nick in the windshield which they missed during detailing. They agreed to fix it upon our purchase. They negotiated to match our price range. We asked for second set of keys, which they made for us.After we purchased the Hyundai, the service engine light came on after only about an hour of drive time, we contacted Anthony, our salesman. His supervisor instructed us to bring the vehicle back and they would check out the problem, even though we did not purchase any extended warranties and they were under no obligation to do so. A few days later, we brought the Hyundai back. The light was simply the gas cap not being screwed on completely. They also fixed the nick in the windshield and now we cant even tell where was. Anthony even came in on his day off to make sure we were completely satisfied.Hatfield went above and beyond or expectations. Ive been driving my Hyundai Santa Fe for almost two months now, and Im loving it as much as I did when I drove it off the lot.We highly recommend Hatfield Automall.

They have serviced my car since I brought it, very good service, always concerned

Great experience buying a new car. Friendly staff. Good selection.

I love Hatfield they have always done a great job for me I will buy another car from them. The service they take care of my car.

Extremely pleased. Thanks for all your help and patience.

Great place to buy a new or used car. Go see Russell in the used car department and he will take good care of you!

Scheduled maintenance and it was quick and easy. Joe in service was great. Looking forward to a long term relationship with my VW and Hatfield. Thank you!!

Hatfield Automall is an umbrella name for: Hatfield Toyota, Hatfield Subaru, and Hatfield Hyundai. These are separate dealerships on Automall Drive off of Gainesville Rd. Columbus, Ohio. Ive had good experiences with each dealership.

Its easy to pay a pretty penny, but you get what you pay for.

Jeryl Davis is an excellent salesman who is very laid back and not pushy. Finance guy Greg Young is awesome.

Friendly, knowledgeable people. Never thought Id buy a car so fast :) Seriously, if you ever need a car, look for Robby and Jacob @ Hatfield Hyundai!

Great staff, quick service. Please see Tim Hunt, helltake great care of you.

Went in for a recall repair. Told id be about 1 1/2 hrs. Only took 39 mins. The guys are friendly. Nice place. Free beverages while you wait.

Sold me a whole sale car that had critical issues on it. At least one of those were life threatening. I asked them to look at it during the test drive. The sales rep offered to have it looked at.I go to pick it up a week later and told me; They didnt have any work order for it. I needed a car so I took it. I called back to let the sales manager know about the issues. They told me they wouldnt have sold me the car in the conditions I bought it in. Now they just want to sell me another car. I will never shop at any Hatfield lot ever again.