Great customer service (shout out to Smitty). Great deals. Just bought a new 2021 Nissan Kicks... I love it!

Went in for a oil change and they were able to fix a recall I wasn’t aware of.

Good staff to work with. The service department really cares about getting it right the first time and I like that.

Went here to get my car serviced. Was told that the service department wasnt too busy and I could go ahead and get my oil changed for free! After getting my car back in under 30 minutes I was going down the road and suddenly it started to billow smoke and make a weird noise. I pulled over and immediately shut the car off, and began calling the dealership after calming down. My friend and I werent able to get them to pick up despite calling them for over two hours before they closed, and I was able to get a towing service done through my insurance. I have never had an issue with my car, but due to their incompetent service I was stranded out in the middle of the interstate 2 hours from home until the towing company brought the car back to the dealership and I was able to get an uber...for $200.

Friendly and Courtesy Service just a great place to go and get service done the right way to your vehicle. I appreciate all they do. ❤ ❤ ❤

Can you please get a new commercial?!?! That girl makes me nauseated. Her head nods give me a headACHE.

Alan Castleman is great. I’ve done business with Columbus Nissan for years and will continue to do business with them.

Employees were prompt and helpful. My truck was fixed sooner than expected and running great.

Great, friendly service! Go see Alan Castleman, he will definitely put you in a new ride!

Excellent service! Very fast and to the point. Came to get my high beams replaced and thought it would take 2-3 hrs or more and I think it only took about 40mins!!!

I Dont have any regrets.

Bought a 2020 Frontier. Salesman and supervisor agreed to a deal that pleased me.

Ward Cobb made the entire experience so easy.

The Service Manager and his team are VERY knowledgeable and professional. They really get to know their customers and do all they can to make sure were satisfied with the service.

Great Staff!! Great Service!!👍👍

See Ward Cobb!! Hes been helping us in our new rides for years!

I received Great customer service on my visit to Columbus Nissan Inc.

Great experience. Quick and easy.

Prices are unstable. One month a oil change is $45 and the next its $85. I never know how much Im going to end up paying.

Thomas was very consistent! Awesome service!! It was everything plus more!! I would definitely recommend Columbus Nissan.

As this is my second Nissan I did not receive a service agreement to match the purchase. During my recent visit a number of staff were walking around unmasked while we are still dealing with COVID infections.

Really great service department! I highly recommend Columbus Nissan for service work. I appreciate that they’re very customer centered and know people by name. I value that they do quality work quickly and efficiently. Bobby, the service manager, will explain things in detail and even show you if you have questions about recommended replacements.

I had my oil changed, battery replaced, air filter, and cabin filter replaced. When my car was returned to me my clock wasnt reset and my next oil change sticker was not replaced with a new one. I just spent $247 and I expect better service. I come to the dealership as I feel that I am getting the best and this time I didnt leave the service department feeling that way. I called to let the service desk clerk know that I wasnt happy about it.

Nothing but great experiences with Nissan!

Very knowledgeable and quick work.

Great customer service.

Cynthia was awesome, patient and professional. We enjoyed working with her.

Everything was very clean and the people that was there is very nice ............

They are always so nice and I don’t have to wait a long time I am very happy with what they do for me

I HAD MY OIL CHANGED

Highly respected

Good place for service on your car.

Ward was our salesman and he was very nice and very helpful in our buying experience. There was great customer service from the beginning to the end of our time there.

Brought my Titan in to have some things checked out, there was a mix up on what services needed to be done to the truck. The service manager took care of it immediately and without question when I arrived to get my truck. Very impressed with this establishment. We talked over what was going on in the truck which was really nothing and I left with nothing out of pocket and an oil change.

I went in to make my first new vehicle purchase and left with exactly the vehicle I wanted. It was an easy and pleasant experience. Thank you Ms. Cynthia and thank you Columbus Nissan!

Easy to get in and out

I took my 2014 Frontier in for an oil change and multi point inspection. When service rep informed me that the service was completed I asked about the condition of the battery since I had several replaced in my truck during servicing. To my knowledge when the battery was replaced there was no inspection of the electrical system to find the cause of the battery failing tests. It was determined that the battery test was never done and I was told it was missed because the equipment had not been brought on line again after the holiday weekend. Since there were other vehicles ahead of mine for servicing I wonder what other points of inspection were missed because of the test equipment not being online. I consider this excuse totally unsat and will have my vehicle serviced elsewhere from now on.

Services was awesome. As a mother of a small child, I would like to see the dealership add in a changing table for babies. Other than that everything was good.

The employees in the service department were friendly & very efficient. They fixed the problem & had me back on the highway in no time.

To getting ignition key made and a remote for my vehicles vehicle.

I went to this dealership terrified that I wouldnt have what I needed to get what I wanted. But Sydney was AMAZING he started the process and got us in the vehicle I wanted. Chef was amazing too. The service was excellent and they worked with us. Thank you so much Columbus Nissan!!!

Got excellent service from a wonderful Gentleman named Ward. He was all around awesome. Especially to someone like me who found the entire car hunting process pretty intimidating. So whenever youre hear ask for Ward and expect nothing but the best!

A bit pricey

As long as they can make money off you they are kind and attentive. If they can’t make anything they are rude and dismissive. If you’ve filed bankruptcy you can expect to be treated like trash even if you were a customer before. I’ll be taking my money elsewhere, thank you for showing me my worth.

Always treated with the utmost respect and all my service concerns are explained. There are no hidden surprises everything is up front. I bought my car from Columbus Nissan and all my service is done by them even if I have to drive an hour plus. I know my work will be done right.

Good service department.

Superb!

Its a car lot stocked with nice vehicles. I was just a visitor so I cant write a fair review about business practice.

They people is always friendly

Had a new set of tires installed today. Along with a servicing. I was pleased with the time that it took to do what they had to do.

I purchased a 2020 Nissan Rogue. The salesman, Ward Cobb, was professional, efficient, and friendly.

If you have a leased Nissan, go to another dealership. My service is free because my truck is leased. My first visit, they be made me pay because he complained they have a hard time getting reimbursed. I was told this after the service was done. I called Nissan corporate and was told that shouldnt have happened. The next time they asked for paperwork to show that its a lease. I chose to leave and never come back to this location. I travel a lot and get my truck serviced at different locations depending on where Im at when its time to get it serviced including Jackson, MS and Houston, TX. Any other service department has been able to look up my VIN and provide the necessary service. Ill happily go to another location when its time to service my truck and purchase my next vehicle.

Update: The gentleman who reached out to me originally, Ryan, contacted me back today just to reach out to me and apologize for the mess from the other salesman. I was unable to make a purchase from them, as the car DID go to auction, unfortunately, but I wont fool with anyone other than him in the future. Very down to earth.

Cant add anything,All was great, the employees, The waiting room and All around was Clean. Just Super Satisfied.

AAA customer service and great prices

Take good care of u from the start to the end

Great Service Dept. Run by Bobby Cade

Worst nissan I have ever went to! If you want your car worked on and treated properly, and get your money worth, I would not recommend!

Columbus Nissan has been my choice for nissan vehicles and service for over 30years now keep up the good sales and service and I will be a life customer. Robert Earl Butler Sr.

Great people. Excellent work. Always accommodating. Last 2 vehicles are from Columbus Nissan.

Took my music

The salesman Mr Willie Williams is the man I recommend him. I told what I was looking for and he made the deal and a shout out to Ms Cynthia in the service department for all the help she has done also

Nissan are fine vehicles but the service department is lacking in knowledge.

The staff in the service department are awesome!

Their service department staff are courteous, efficient and friendly

Excellent service Dept Bobby Cade very knowledgeable and honest manager of service Dept

Service staff was unprofessional on multiple occasions, including chuckling when given negative customer feedback about their dealership’s support of their brand. I took my vehicle and the transmission error code it was reporting to them, and they responded with “it has the error code you brought to us. It needs new transmission.” A transmission shop in the area fixed the problem (a bad wire) in a day.I’ll never buy from or take a car for service to this dealership.

I have always had great service at Columbus Nissan and it was no different today.

If possible I would give 0 stars. After negotiating a deal by phone on a truck and agreeing on the final selling price, the next day we drove over an hour to purchase the truck. When we sat down to sign the papers the price had went up $500!! After listening to 2 different sales men give excuses of why they couldnt honor the price, yet admit they had verbally agreed to the offer we made, we had enough of the excuses and run around! We got up and walked out!!! I would never recommend this dealership to anyone. They simply told us a lie to get us there and thought we would agree to it.

They have the nicest people and they always make sure everything is in good shape on my car. We have some business with them for over 20 years

Highly recommend Chris. We bought a crossover from them today. He worked with us on our monthly payments.

If you got a vehicle that you owe little over $27,000 and youre looking for a new ride and have a 615 credit score or better see mr. Michael Smitty he will hook you up and let him know Tim Bonner sent you and the only reason I didnt put five stars was because 5 hour wait time and windows wasnt that great

If I could them a zero I would... I bought myself a new 2013 Volvo for being accepted in Med School and a week later my vehicle shut down. So I then, contact the Nissan regarding the issue they sent out a tow company to pick up the vehicle then later charge me the tow bill stating that my extended warranty couldnt cover it. I was still fine with the tow bill. I contacted my insurance company because Nissan stated that it wasnt a mechanical issue, it was bad gas. My insurance company whom agreed to pay for $791 of damages of the bad gas as stated by Nissan. So two weeks go by Im calling the Nissan company because no one has called me with an update on my vehicle. After contacting the company they advise me that it is ready for pick up. I later drive 5 hrs from Med school to go retain my vehicle that they told my insurance company and me that they have fixed. The service department advisor Cynthia Keaton was given me attitude when I started to ask her what was all done to the vehicle? Did they change the Fuel Pump? She look at me and say Im ready to go home, Do you have the $500 deductible? Just drive the vehicle I then stated the dangers of me driving a vehicle on a busy intersection that will possibly shut down. She stated just drive it we wont know if its fixed until you drive it. If the issue is still happening then you can bring it back. I responded If the Nissan is not sure they could fix the job the first time why agree to fix it. On my repair receipt they only change the fuel filter and put in a treatment which was only $179 worth of damages. So, Yes Im frustrated my birthday was yesterday and yet Im dealing with a vehicle that was not fix properly by there company . My insurance company gave them a call they had them on hold for thirty mins before getting on the line. Then hung up on the insurance company once they begin the ask the question why they didnt follow the quote that they gave them and why the car is not running like it should. I dont advise anyone to deal with the Nissan you will have your vehicle back in there shop over and over again for the same issues or maybe new issues that you never experience. First Time buying myself a Car and First and Last Experience with Nissan. Customer Service, Compassion, Professionalism, Integrity was all zeros.

While i did have to wait 4 hrs to get an oil change done with replacing all my 4 tires with new ones, they discounted all the labor charges.

Prompt service, nice waiting area and friendly people

Service department is always friendly and helpful!! Customer service is always spot on!

I was not in the system even though they serviced my vehicle last time. Also the service man strongly smelled like gasoline and so did my vehicle when they finished.

Great selection of new and used vehicles.

Exceptional service and dependable cara

Had car serviced 6inch strip of grease on headliner and 3inch on sunvisor

Good place to get a car well best place

Very pleasant and helpful

Great service dept!!!

Love the Service Department.

Theyll take care of you!!

Fast friendly service.

We think Bobby and his crew are top-notched!!! We are Bobby Lovers!!

Nothing! These guys are the definition of “service”! A++++

Great as always

Excellent service

Great folks to work with.

My experience was just great.I had a problem and they took care of it for me.

People are so nice and friendly

Stopped in looking for a particular used pickup and neither salesman seemed interested in helping. Instead of taking down my information and the type of vehicle he just informed me they never get those vehicles.I was a car salesman...this is not how you take care of people.

It was GREAT.

A+ sales and service!!

Always fast friendly service!!!

Its a typical car dealership you spend a lot of time waiting to buy a car

Will back out of prices quotes just to get you there

Great service.