Hello guys!I went there last Sunday because my airbags were recalled.It was about 5pm and they were already closed we parked in the guest parking and left the key in the after hours key drop box. We had a great service.

Made sure my experience was first rate. Very friendly dealership. Black label worth every penny. Almost effortless

Great experience. I was looking for a used BMW Z4 and one there caught my eye. I called and spoke to Eddy who put a courtesy hold on the car since I was driving 2 hours. When I arrived- Eddy was with a customer but the sales manager was aware of who I was immediately and started the process right away. I was given keys, and a route to go on and off I went. I liked that they didnt insist on riding along. I pulled over and took some time to kick the tires and get acquainted with the car without a sales person standing there. When I came back they looked over my trade in. They offered a very fair package for the trade and purchase with minimal back and forth. We shook hands and I was happy. I paid cash so the finance/payment process was simple. They didnt pressure me to buy extras after I indicated that I had no interest. I own my own business. I was treated with the same courtesy and professionalism that I expect my employees to give our clients. Well done, Bob-Boyd.

Great experience. Extremely friendly, no pressure. The whole experience was fast and easy. Thanks so much. Love the vehicle. Couldnt have been any smoother. Will look to Bob-Boyd Lincoln first for next car purchase.

Very easy and stress free process when buying my vehicle. Sarah was very quick to communicate and worked with me to find exactly what I wanted. No heavy pressure to purchase extended warranty. We were given the options and benefits and then decision was left to us. Would recommend this dealership if you’re in the market for a Lincoln.

This was our first experience with Bob Boyd, and we feel it couldnt have gone any better. Lauren was our sales person and she absolutely could not have treated us any better. We highly recommend asking for her if you have a need for a different ride. Whoever is passing out pay raises at Bob Boyd, you should strongly consider upping her pay. She is absolutely the best you can do at her position. Thank you for making our car buying experience go extremely well, we were very satisfied with the entire experience.

Customer service is excellent, very fast service, and at reasonable prices.Lincoln automobiles are the best, I have a MKZ Hybrid

I have dealt with Bob-Boyd for at least 30 years. Always a good experience. I highly recommend them.

The experience of purchasing a vehicle at Bob Boyd Lincoln was extremely pleasurable and welcomed. Much of the process was started prior to my arrival to help avoid a lengthy completion. The information acquired for the vehicle of interest and the hospitality of the dealership was first-rate. I’m very pleased of the overall process and most importantly the vehicle. Thank you very much for everything in helping me complete this sale.

Sarah Dawes was fantastic to work with! She made sure all my questions were answered, took good care of me and my pregnant wife, and made car shopping easy for us. She even swiped a cicada off my back before I got in the vehicle. Bob-Boyd Lincoln had our vehicle of interest in great shape and well maintained, you could tell their service dept was quality. We are very happy with our purchase and would highly recommend this dealership.

They are the most polite people I have ever dealt with. I would recommend them to anyone.

I couldnt be happier with our experience at Bob-Boyd Lincoln! Our sales representative was wonderful. The experience overall was great! And the vehicle is perfect! I highly recommend this dealership.

Very quick and efficient sales process. Had to buy an out-of-state vehicle as local dealer did not have what we wanted. Found exact model at Bob-Boyd, they helped with shipping the vehicle to us. Would highly recommend!

Great people who are there to earn your business and get you the best vehicle at the right price. It was a wonderful easy experience purchasing my new 2020 Navigator and all my questions were answered with no surprises. The service department is outstanding and gets things done correctly the first time. Id recommend anyone who is looking for a great car to come here. Ill never go anywhere else.

My car purchase experience at Bob-Boyd Lincoln was wonderful. Sarah was extremely professional and friendly throughout the process. The entire staff was personable and kind. They addressed and corrected a couple minor issues I had with the vehicle in a timely manner. Very satisfied and Id highly recommend!

We havent gone anywhere yet in our new Corsair, but I love having it is in our driveway. That was such a nice jester to bring the car to our house.We really appreciate that so much.Jason is a great salesman with lots of patience.Everyone was very pleasant and caring. Our experience was wonderful.Thank You for everything,Judy

Very nice. Staff very professional and personable as well. Jordan Carnes answered all my questions, I was not pressured into the sale at all. Bob Boyd gave me an excellent trade-in as well!

My car died earlier in the week and I called Bob-Boyd to get the battery fixed. They were able to accommodate me the same day. Once I dropped off the car they fixed it and had it ready for me in a few hours. Thank you Rob and Bob-Boyd. You really know to take care of your customer!!!!

Sarah Dawes found an amazing car for me. I had specific things I wanted and she did a great job to meet those wants. All the staff at Bob Boyd were friendly and helpful.

Very Pleasant eXperience! We were greeted with smiles, test drove the vehicle we drove 100 miles to see. Purchased it, and drove it home! All Sales, Finance and Dealer Management were superior professionals. Great service, even had follow-up email from the Sales person. Just waiting on the updated title and registration, which were sure will be forthcoming.

I’ve bought my past 3 cars in a row from Cody at Bob Boyd Lincoln. The service is always top notch, and I know I’m getting the best deal possible. This family owned shop is the only place I would trust with my vehicle purchases. Very trustworthy family!

My recent purchase at Bob Boyd Lincoln was the best car buying experience I’ve ever had! The attention to detail and amazing customer service is second to none! I’d definitely recommend this dealership. Jordan made the entire process quick and easy. Thank you!

I had stone chips on my Continental that were covered under my extended warranty. They provided a seamless service from dropping off my car, and providing a loaner to picking up my car the next day. The work performed on my car was perfect. I am very happy with the service provided Thank you!

My wife was satisfied with the service.Dropping off car was brief and efficientTiming for completion was good.All checkpoints verified - impressed her.Most of all - the car was washed...very happy.

Cody c has been awesome to deal with, This is My 2nd vehicle from the dealership and everyone from top to bottom is very professional and accommodating, They stay in contact before and after the deal is completed

Hats off to Lauren and Mark for making this one of the best car buying experiences Ive ever had. They were extremely professional, and were able to work quickly and efficiently to complete the deal.

Bob Boyd Lincoln has an excellent service Dept they are caring, understanding, honest and don’t try to sell you something you don’t need … I bought my first Lincoln MKZ at another dealer but once I took all my tune ups, bought new tires etc to Bob Boyd Lincoln I knew this was the best place to be …. When thinking about another car the only place we wanted to go was into the sales department because we knew we would be treated honestly, fairly and taken care of if anything happened …. It’s hard to know who to trust in car repairs today so my frustration was high and now I never worry and I don’t look at all the deals coming at me in the mail I know where I’m going SOYesYes Yes I strongly suggest Bob Boyd Lincoln columbus Ohio

The service team at Lincoln of Columbus always delivers a great service experience. Scheduling is easy and the pick up and drop of service is very convenient for me. The service advisors are very friendly and takes every step to ensure the process goes smoothly and my car is always returned on time. Many thanks to the Lincoln of Columbus for providing first-class service.

Excellent purchasing experience/process. We locatedthe car in question on Saturday evening, 15 minutesbefore closing. Rob confirmed the car was still on site.We then drove Sunday evening to the dealership, whichwas over 8.5 hours away from our home. Once at lot,we located the car in question, during closed hours. Wethen purchased the car the following morning, less than 15 minutes from their opening time window. Worth the 8.5hour/540 mile trip.

Cody was very understanding as to our needs in a vehicle. He took the time needed to find what we were looking for and promptly responded with quotes. When picked up our Corsair Eddie was very patient as he showed us all about the features of the vehicle. Customer service was great and the ride is incredible!

Sold my 2020 BMW 330i xdrive and received a very reasonable price for it.. Im satisfied with their service

Jack is Amazing at his kindness and knowledge about the vehicle that you are interested in!!! He is so kind! Buying a new vehicle can be stressful and chaotic, but not with Jack! Hes been selling cars for 50 years and i can honestly say that he is one of the all time best!!! Thank You Jack, for everything!!!

Lauren Dillon our sales person was fantastic. Very knowledgeable, professional and no pressure. She had a test drive ready for us in minutes and made the purchase process seamless. Would recommend Bob Boyd Lincoln and Lauren to anyone!

Amazing customer service from the staff of Bob-Boyd Lincoln. They catered to their customers interest and need. Highly recommended for others looking to purchase a new vehicle.

Couldn’t be more please with our experience with Sarah and her manager. Both were willing to work with us, to even include delivery of the vehicle. My trade value was beyond fair. Please look Sarah and her manager up before thinking of purchasing at another dealership. We decided to wait to purchase but they were 100% understanding. They weren’t pushy and weren’t all about the sale. They were truly about their customer service.

Overall a good experience buying my used Honda Pilot from this dealership. The car was detailed very well and was ready by the time I got to the dealership for a test drive. After a thorough inspection, we went through the detailed pricing for the vehicle. Sarah helped get the whole process through very efficiently and without any unnecessary upselling. I picked up the vehicle the next day - the process could not have been any smoother. The car was parked indoors and ready to roll - while the paperwork took the least amount of time before I was out of the dealership with the car. It was a great experience at this dealership.

You cannot find better service, better people, better satisfaction anywhere! It is such a pleasure to do business with Bobb Boyd family!

Professional and courteous staff. Went into detail in explaining my repairs that were needed.

THe customer service at Bob Boyd is awesome. Everyone is so polite and friendly. They make you feel seen and heard - like they really care.

We had an electrical issue with the driver seat in our brand new Lincoln Nautilus and Bob Boyd took excellent care of us in getting it taken care of. They picked up the vehicle at our house, got the repair taken care of along with another repair from a notice from Lincoln and got us the car back that same day. They also explained what the problem was and how they corrected it.We absolutely love our new Nautilus and the experience of purchasing, and now servicing, it at Bob Boyd has been both pleasant and easy.

They did a great job taking care of everything and when I got back in town my car was ready for me to pick-up. Jack makes Bob Boyd one the best dealership in central Ohio.

The drop off and pickup was extremely easy. They called me when it was done and gave a detailed summary of what was done and if any maintenance was suggested. It was quick, easy, and my car interior was not the slightest bit dirty when Ingot it back.

What a great experience! I would highly recommend this dealer to everybody. Great customer service. Great communication. Quality work.

The people who work there are so nice and a great help

If youre in the market for a new or used Lincoln, dont waste your time shopping anywhere else. I cant think of any reason to give Bob-Boyd any less than 5 stars. I highly recommend Leo Brown in sales! His communication throughout the sales process is excellent. When working with Leo, you feel like youre his only and most important customer.

We bought a used car from them for a fair price. They did not try to sneak in any fees and the salesman and the finance manager were very easy to work with. I would definitely recommend them.

Bought a truck very nice peopleOur sales men Jordan was spectacular Ill go back

The Best Customer service. Very convenient and considerate with all my car service needs.

We had a wonderful experience at Bob-Boyd Lincoln, Inc.Thanks to Mr. Leo, he went Above and Beyond in helping us purchase a 2020 Lincoln Nautilus .We appreciated his Friendly personality and his knowledge of the Vehicles on the Lot. Mr. Leo is aPositive and Helpful person. Thanks again for the help in buying a car with trustworthy guys, at Bob-Boyd Lincoln, Inc. In Ohio

So far our Aviator is great . The only thing that we noticed is the side trim is scratched up. But I called Jordan our sales person and he told me just bring it in and it will be fixed. Your finance guy was quite easy to work with as well.

Horrible customer service and attitude. I made my appointment weeks in advance for the only time I could take the car in, and they canceled my appointment at the last minute. I understand that situations arise and I tried to work with them on scheduling a new appointment. My prior Lincoln dealership, in my prior state, would always pick up my car and return to me. These jokers informed me that they charge $60 for this service. If that wasn’t discouraging enough, the attitudes of the people I spoke with was unbelievable. They obviously don’t care about their customers or earning and keeping business. This was my first experience with Bob Boyd and I’ll consider it a bullet dodged. I was getting this Lincoln serviced to pass down and am going to be buying a new one. Well, that $70K purchase won’t be coming from Bob Boyd.

As always the service was excellent. Service was done quicker than I expected. Will continue to have all my vehicles serviced at Bob Boyd.

Fantastic buying experience at Bob-Boyd Lincoln. I purchased a 2020 Lincoln Aviator Reserve. Jordan the sales associate was knowledgeable and easy to work with; had the car ready to test drive as soon as I arrived at the dealership. He followed up with me afterwards and by the next afternoon the car was purchased and in my driveway. He answered all of my questions and worked with me to get the best deal on my trade in. Best of all the car was delivered right to my house and my trade was picked up. Convenience and Customer Service are two of my biggest musts in any car that I drive and Lincoln provides both. Very satisfied with my experience.

Purchasing my previously owned Lincoln was the best car purchase Ive ever had! My sales person, Cody Culbertson, was knowledgable, helpful and very patient with me. And I love the car!! Everything is better than I could have imagined with the safety features and cameras. I continue to be amazed at how it handles. Our family highly recommends Bob Boyd and Cody Culbertson! Thank you!

Super friendly sales staff

First Class ! Best I have ever been treated by a business !Dave of Grove City

I just had my car serviced by these guys. It was pretty cool from start to finish. The reception was fantastic with the lady coming sporadically in the waiting room to reassure me that my vehicle is being taken care of. The technicians were great. I liked the all round car appraisal. Thanks guys!!! I’ll be back soon.

Really took great care of my Lincoln and took care of my car needs. Fast service and no hassles. Great job !

Once again 5 star service from Bob Boyd Lincoln. Been going to their service shop for years now for all of my car service needs and everyone is top notch. They all remember my name every time I come in even with months between each visit for an oil change. Everyone is very knowledgeable and efficient so I always get in and out and having the option for the loaner car for the day so that you can keep going on with your day while they service your car is awesome! Really couldn’t imagine better service so that’s why it’s unlikely that I’ll ever go anywhere else.

Nice staff and nice service.

We were met immediately by staff, they answered all my questions, we drove several cars, they hunted other dealerships for colors and options, we agreed on price and they were very easy to deal with and they are extremely accommodating. And the Lincoln line today is really really NICE

Prompt service on recall. Reasonable cost to provide front end alignment not covered by recall. Well done.

I went to several dealerships in search of a new vehicle to lease before choosing Bob-Boyd Lincoln of Columbus. Im so glad I did! When they didnt have the color combination and features I wanted in a vehicle, they located one for me that fit my criteria. They had it brought in, shined and filled up with gas waiting for me!! I was so pleased. They also were willing to work within my budget, not pushing me in a direction that was suitable for them but for me. All the people who were involved with this transactions were really great to work with, starting with Lauren the sales lady to the financial people. It was smooth sailing all the way just like my new 2020 Lincoln Corsair. Thank you Bob-Boyd and company for being so accommodating!

We have been buying/ leasing cars from Bob Boyd since the 80s. We enjoy their no pressure approach.Its great to wonder throughout the lot looking at interiors, exteriors and body styles and not have someone hover. When you are ready for a sit downto discuss options, the salespersons are knowledgable in pointing out different features of the various models. They emphasize safety featurrs and are respectful of my price range.Ask for Eddy!

One of the main reasons we bought our Lincoln over the other makes was due in part to the experience at their dealership and how Lincoln treats their owners overall. From sales to service Bob Boyd has been top notch for years. Ive even had work done there on other vehicles years ago with the same level of service.

Bob-Boyd has the absolute best service center in Columbus.Always prompt and honest- they do a true inspection of the vehicle while they have it not just say they do like other shops.They will go over anything needed and show you why, never trying to up sell services.Good people highly recommend.

Buyers beware - Bring your own mechanic because they won’t stand behind their product after the sale. Purchased a 2014 Escalade with 31,000 miles from them for nearly $40,000 a couple weeks ago.I live 350 miles away and this was an expensive long distance purchase. Was assured the vehicle has passed their rigorous safety inspection with flying colors and needed nothing.2 weeks later the brakes are grinding and vehicle needs a complete brake job. Rear pads are metal-on-metal (see pics) and fronts have only 10% pad life left. Manager at Boyd says that’s not possible, vehicle couldn’t have worn the parts out that quick, and that Im out of luck.I’m no mechanic but can clearly see the parts that came off the car are worn out. I don’t know if this vehicle slipped through the cracks during their inspection or what happened, but Boyd has no intention to rectify this, which is too bad, as I bought this vehicle from them soley based on their reputation.

Quick, efficient and all done in one stop. Great service.

Great service. Friendly staff. Free loaner cars. They wash your car. Nice waiting area. Great overall experience compared to your typical dealer.

Excellant service. Very knowledgeable and professional, which is why I take all my vechiles there.

Moved to Ohio and went here to look at a SUV I had seen online. Closed the deal in about an hour and a half and they delivered the car to me later that afternoon. Good experience would go there again in the future.

I was totally thrilled with my recent purchase of a Lincoln Corsair at Bob-Boyd Lincoln of Columbus. They were wonderful to deal with, and I absolutely love my new car!!! I would highly recommend them !!!

Leraned alot want to buy in near future

I had a great time working with my sales rep., Lauren Dillion. She was professional, pleasant, courteous, and did not use any high pressure techniques to ensure the sale. In fact, all the employees I had contact with during the process were professional, knowledgeable and kind. Purchasing a vehicle from Bob Boyd Lincoln was one of my best car buying experiences, and I would highly recommend Lauren and this dealership to anyone looking to purchase a new car.

Wonderful customer service. The staff was very professional and courteous. They did not push you into buying but they let you know what your options were.

Would agree with prior negative customer reviews! They are more more than happy to bend over backwards to make a sale, or sell extended warranties or aftermarket items and pick up your vehicle then, but god forbid you have a technical problem or warranty issue with the vehicle they will refuse to not only flat bed or tow a $90000 “ Black label service “vehicle with only 5,000 miles let alone send a driver to pick it up. I’ve spoken to Steve Keslar and John Dillon as the “owner” has advised others in negative reviews, as well as Lincoln Conceirge and Lincoln customer service with the General Manager at Bob Boyd on the phone. Despite Steve Keslar advising me several times to get the vehicle there to be looked at and fixed with a Field Service Engineer(FSE) alongside another vehicle they had with the same exact issue as mine that is a manufacturing defect, the FSE never showed up and another one refused to come to fix that vehicle, as did two other FSE at another Lincoln dealership to fix that vehicle or mine for 2 wks despite two trips and 9 days at the dealership. BOTH Lincoln, and Bob Boyd including the General Manager and John Dillon, REFUSED to pick up or transport my vehicle despite the $90000 price tag for service! The 2020 Lincoln Aviator and Explorers have well documented owner issues posted online by various owners with LED screen freeze up or black out issues, and a significant rattling or humming noise that two different dealerships were unable to diagnose or fix and that Lincoln’s “ engineers” refused to show up to look at or assist in fixing. Miraculously, several managerial members of this dealership were allegedly “ sick” for apparently weeks to not even respond to emails, and the field service engineers haven’t been seen since the start of the pandemic yet still getting paid. I’ve asked to speak to the owner of Bob Boyd, will see if I get a call back? Otherwise, DO NOT BUY A LINCOLN, or BUY A LINCOLN FROM THE BOB BOYD DEALERSHIP!! ABSOLUTELY, HORRIBLE, CONDESCENDING AND DEGRADING CUSTOMER SERVICE even to point of outright lying and manipulating facts from telephone calls and emails as proof from the Service Manager Steve Keslar by Lincoln and Bob Boyd’s General Manager. Clearly, once they make the sale and tout their “ black label service “ they are done with you!! They couldn’t care less about helping diagnose and fix this vehicle or about their customers AFTER the sale.

I have purchased a couple of vehicles from Them, and have been going to Bob Boyd Lincoln for service for many years. Generally very good service, except for a couple occasions, but it was taken care of. Most recently took it in to have liftgate strut replaced. The day I brought it home, it didn’t work. I had to take it back for repairs again. The other strut needed replaced. Not sure how a repair leaves the shop as finished though not working better than brought in. Seems work wasn’t checked. They did take care of me though on follow up.

The service was excellent. Everyone was nice and friendly. This dealer takes the extra time to assist the customer

My car would not start and i had a damaged tire. I had no appointment. The dealership researched and reviewed tire ratings to get me the best tires. They also were able to fix my vehicle the next day. The complimentary wash is nice. Finally the technician took the time to answer all my questions. Excellent customer service.

If you looked up the word professional, you would see the staff at Bob Boyd Lincoln.

I casually went to look at buying a new used car from Bob Boyd and enjoyed my experience. I got the chance to work with Lauren Dillon!! With me looking to possibly replace my current car I had some concerns with the new car. Lauren was so helpful with even letting me take it home to make sure it would fit in my garage lol! This was above and beyond and with the numbers making sense before leaving, i kept the car for the night. She made the process so easy and her business partner Mark in finance was very helpful even though I didnt use there financing options. They did have some very attractive offers going on even with me purchasing a 2014. If you plan on looking at a car from this dealer and specifically work with Lauren Dillon and Mark Broadrick you will not regret it. Awesome people here and they will take care of you!!!

Edward Bahen was our sales and leasing consultant. He was very patient while helping my 73 year old mom pick out her new car. Highly recommend working with him!

Above and beyond expectations. A rare experienced And most helpful.

Just had a great service experience using Lincoln Pickup and Delivery. I was able to spend a few minutes exchanging my car for a loaner and back instead of driving to the dealer and waiting on my service. Very nice indeed!

I have taken my 2013 Mustang GT here along with my 2017 Shelby GT350.I would highly recommend Bob-Boyds Service Dept.They allow a scheduled oil change and get your car done in about an hour.Top Notch.

I took my car in for the first time for service. It was such a pleasant experience! The staff in the service department made me feel so welcomed and went out of their way to ensure to my comfort. Not only was my car back to me in the time they specified (all nicely washed I might add) but the warm chocolate chip cookies they gave me while I waited were a great treat!!

I bought a Lincoln Aviator last Monday from Bob-Boyd Lincoln of Columbus. I love the car. I love the deal. I love the people there. All very friendly and customer oriented. I will service my Lincoln there and probably buy another car from them.

Very professional and pleasant staff. They made sure you understood everything about a trade in and buying a car in detail.

Started with heated steering wheel going out in Nov ‘19. Steering wheel on back-order for 3-4 months. Finally replaced in July 2020. They then said it didn’t fix the issue. Had to take it back and they said it’s working, just with warm weather it shuts off. Horrible experience at dealer and with Lincoln. Not worth the $90,000 price tag and poor service to boot

Great people in parts and customer service

This dealership is second to none! First class operation from sales to service! If I live long enough, being 72 years old, I would purchase another vehicle from them without hesitation. Too, Lincoln is a great driving experience.

They did everything they said, perfect.

You can buy a vehicle here, theyre more than happy to take your money. They cant take care of it after you get in a crash. They closed their body shop and want to send your vehicle to Jim Bobs body shop....

Real nice lady took care of me

Always reliable service and competitive pricing

As soon as I met Leo Brown in person, I knew my experience at Bob-Boyd was going to be a good one, and I was absolutely correct! Leo made certain the entire process was all above-board and there was no pressure at all to buy something I didnt want. Leo has an incredibly fantastic sense of humor and kept me laughing and un-stressed during the entire experience at the dealership - in fact, he would make a great stand-up comedian! All-in-all, my time at Bob-Boyd was nothing but positive, even with the Finance person, Julie, who also has a great personality and fun sense of humor! When it comes time to buy another car, Im going to make sure Bob-Boyd is at the top of the list of dealers to consider because of their outstanding customer service and all-around enjoyable environment! Thank you everyone at Bob-Boyd for making what COULD have been a very stressful time into a most enjoyable time, very much appreciated!

Very friendly and helpful staff!

Once again we had a great experience with Bob-Boyd of Columbus. It was a pleasure working with Kelly Culbertson.He went out of his way to find the 2020 Aviator we wanted. We were pleased with our deal and all aspects of our transaction.Dealing with a long term family owned dealership is hard to beat.

My wife and I bought a 2020 Lincoln Nautilus...Sarah and John were awesome to deal with. Both are highly recommended. Thanks guys

Remington was friendly, helpful and responsive. Very happy with my certified vehicle, not sure why I didn’t do this before. Jeanine, finance manager, knowledgeable and got me out quickly. The whole experience was pressure free.