I love that I always have the same service advisor.Mr. Barns gives me exceptional service each visit. This time my baby (x6) had multiple issues and had to be admitted overnight. I was constantly updated on the progress via text or phone call. Services were completed in a timely manner and my car looked brand new when I picked it up! All issues seemed to be repaired and she’s running good. Hats off to Mr. Barns and BMW of Columbus!

First time at this specific dealership and went in for a recall. Logan was very helpful getting my car in quickly and answering my questions. The waiting area is great with snacks, water and an espresso machine! Thomas is a tech guru! He was able to answer all my questions and was so helpful getting everything to work appropriately in my vehicle! Definitely recommend this dealership!

I had searched and drove many different BMWs across the state from dealer inventories to private owners. The one I purchased at BMW of Columbus was truly the cleanest and the best price. Its was a pleasure to purchase from Jerome . I would highly recommend Jerome & BMW of Columbus. Thanks for making the buying process so easy! If I could give 10 stars I would!

Man oh man this place was amazing. The help was amazing. We wasnt getting rushed, the information on the vehicles we looked at was great and Justin tells some of the best jokes. It really was a great experience. Even the vars I wasnt looking at but had question on he knew all of the information. Thank you again cant wait to see you all tomorrow.

We had a fabulous experience with the service department. We were traveling through Columbus from Atlanta with our family of six and got a flat tire. The service department stayed open to service our car and ensure we could get back on the road quickly and safely! I cannot say enough good things about them! Thank you!

The service I received at my local BMW was truly exceptional! Service was scheduled and handled flawlessly, there was no waiting or tedious paperwork. The concierge service is outstanding! Thanks to Mr. Barns for always ensuring my vehicle is taken care of..

Brought my vehicle in for service. The experience was exceptional. The waiting area was cozy. Drinks and snacks were available and fully stocked. The staff even changed the tv channel for me. Awesome !

Amazing experience from the second we pulled up yesterday, they were READY! It was clean and quiet. I appreciate their attentiveness and customer service. 10/10

If you are looking to purchase a new BMW, please ask for Jerome McCrary. He exerts absolutely no pressure, but he ensures that your expectations are exceeded. I went from an inquirer to a purchaser in less than 10 days. I purchased a 2022 X3 with cognac interior, which is what I wanted. He was patient and kind; and I greatly appreciate that. Jerome will take good care of you! Thanks Jerome!

BMW of Columbus is a modern and clean service facility, with a first-rate waiting area. I especially appreciated the quiet lounge where I could get work done while waiting. Chris, the service rep., was very courteous and prompt in keeping me informed of the progress of service. The service was performed as promised and within a reasonable time period. Then the car was returned cleaned inside and out. The one area of improvement would have been staying better in touch with the customer about when the promised part came in (I had to call back and find out). The prices certainly are not discounted, but there is comfort in genuine parts being installed by factory-trained technicians.

I will definitely revisit. Excellent customer service. Zach is very nice and respectful. He explain what need be done to my car. Great service.

Justin and Alex were great to work with, thank you!

Chris Barnes, service tech, always treats me like a VIP. Service is completed on time and completely. My car comes back clean inside and out. Great job!

It was great to be promised something and delivered on that. I was told how long it would take to fix my car, when it would be ready, if not I would be contacted. Even when to pick it up. Right on time. Thanks!

I really enjoy working with Barnes for service on my BMW X5! He is friendly and has everything ready to get me out the door and on my way. Thank you, Barnes, for such good service!

My Service advisor was great Mr. Barnes answered all me and my husband questions and kept us updated on our vehicle. Great Service I highly recommend.

Christopher Barnes was responsive and helpful. He worked me in and took care of my tire problem. The service team further checked for possible problems. I am totally satisfied with the BMW Service Center.

Great experience and was especially grateful to Chris Barnes for keeping me updated on the progress on my vehicle. Always a courteous staff and most dependable!

It was a wonderful experience from start to finish. David was fantastic to work with and super helpful throughout the entire process. The entire staff at the dealership was friendly and professional, and I absolutely love my 2021 X3.

A truly wonderful buying experience. Jerome was a class act and helpful at every turn, he ensured that it was a seamless transaction. I think it’s important to say I never even saw the car before buying it, so I really had to trust BMW of Columbus. And boy did they deliver!! Thank you so so so much for your patience and diligence in getting this beautiful car home! We appreciate it very much!

Great customer service! It was time for maintenance services. After a great car buying experience. They do not stop there the service department outstanding!!! I live an hour away and will always bring my car back to BMW of Columbus! Barnes kept me informed every step up the way while my car was being serviced. Barnes was very knowledgeable also when I received my car clean and a cold bottle of water with thank you for your service. This brought a smile to my face. It is the little things you do for your customers and the appreciation that will have me coming back.

My wife and I had a truly exceptional experience when we purchased our 2022 BMW X3. We did not expect to be treated as well as we were and we did not expect to be leaving with a brand new 2022 X3.

Logan went above and beyond to ensure I was fully satisfied. Truly appreciate Logans attention to detail and commitment to client service!

Mrs. Jackie is truly a angel! My car buying experience was nothing short of amazing. She went above and beyond to ensure I was placed in the car that was perfect for me. She was very easy to talk to and flexible with time. 10/10 highly recommend Mrs.Jackie.

This was the easiest car buying experience I’ve ever had. Working with Jackie, the finance manager, and Thomas was fantastic. All were very personable and knowledgeable. There was no hard-push for add-one, and they wanted to make sure that my wife and I were happy with the purchase. Would definitely buy from them again.

I received excellent service while making my purchase.

The team is always super helpful. Great experience.

Barnes showed great customer service and kept me up to date with everything going on with my vehicle.

We had an exceptional experience. Mr. Wade was very friendly & knowledgeable! Stop by and ask for Mr. Wade!

If zero stars was an option I’d give that. Absolute terrible service. From the front desk service guy to the services techs in the back. You pay loads of money for a nice vehicle and they charge even more for a service and it’s ridiculous they can’t just service the oil they want to charge for all these test on a 2020. Why should a 2020 be needing test ran and if it does it should be covered under the warranty. A simple 3000 mile service should be 1000$ on a 2020. Terrible business. Will never get my business. Not to mention was stuck on the side of the road after that $1000 service because the part that was serviced is now broke spewing fluid.

Logan was fantastic. He was so patient with my questions and made sure I was taken care of.

Awesome experience! Barnes is the best advisor! He really takes his job serious and i couldn’t be more thankful

I have never taken a car in for repair to a business I trusted less than BMW of Columbus. I love my two BMWs, but will replace them with other brands simply to avoid using this dealership.

A1 Service! Excellent employees. Always courteous and very knowledgeable.

Great experience all around! Justin found me the right vehicle located outside Atlanta, and delivered it, and had the wheels powder coated gloss black to meet my request! I recommend BMW of Columbus to anyone in the market!

I have purchased 5 BMW’s from BMW of Columbus, since 2009. Jackie Waters is the best salesperson. She helps me find the right car at a fair price. She is very knowledgeable, patient and kind. The finance person is fast and the paperwork was ready for me to sign in less than 30 minutes. The service dept is fast and efficient.This dealership makes you like part of the BMW family! I have driven other cars, but nothing compares to the joy of driving a BMW.

My purchase experience was exceptional at BMW of Columbus. Courteous and friendly Staff, the Staff always make you feel welcome and part of the BMW family. Mr. Stan work ethic and professionalism are among the best!!

Friendly staff - of course, if you browse to view the new vehicles you will be approach by a salesperson (just doing their job) but there is no pressure to trade and upgrade. Salesperson will hold conversation and explain new features, et cetera to you in a very amicable manner. Comfortable waiting area; SNACKs for the long wait if you decide to wait for your vehicle; Service center representative keeps you abreast of your vehicle status and will explain in details what work was completed and if needed, suggestions for future service.

All staffs are professional without exception. Ive visited so many dealerships including BMW. Here is the best ever I experienced.

I am truly satisfied with the customer service that I received at BMW of Columbus. All the staff was very knowledgeable and helpful (Mr. Wade, Mr. Thompson, and Mr. Wright) making it an excellent purchasing experience. I didn’t feel pressured, I took my time, and my client advisor (Mr. Wade) was very helpful and professional. I love my new car.. couldn’t be happier. I got a great deal— I would absolutely recommend this dealership!

Mr.Barnes was awesome he helped us with all of our needs and walked us thru it step by step. I Highly recommend BMW of Columbus and Mr. Barnes!!

The service department’s customer service is unmatched. If you decide to go there make sure you ask for Barnes. He’ll take good care of you. He always sends me updates on my vehicle when it’s in for services. He’s very knowledgeable on the warranties, products, and services that BMW provides. He’ll exhaust all means before telling you he can’t do something.I gave them four stars because of the sales department. I ended up going to another dealership to purchase my vehicle because they made me feel like my money wasn’t good enough.

If you are considering to purchase a car from them and it is NOT a BMW, don’t do it. We purchased a Kia from them, a week later we had several issues and didn’t get any help from them. We’re sent down to Kia and told that since we didn’t buy from them, we couldn’t get as much help as we were told by BMW. We have a trunk that sometimes opens by hand. Never by the fob. Just to name one.

They always do a great job. They quickly respond to problems and are very friendly. Wouldnt take our car to anyone else.

I purchased my 3 series from here almost 7 years ago and I’ve never had a bad experience. The customer service is always great! Frazier is a great service provider. Stan is the best sales rep!The only issue I recently had is the new system where they send you a link to approve or disapprove recommended services. When you approve the recommended services it only shows you the total cost due for the recommended services. It does not include the total cost of services you originally went in for. So for complete transparency, the service manager should definitely consider changing this so that the customer knows their full total of all service repairs together. What I thought was going to be a 900 service job due to the total provided on the app turned out to be a 1400 dollar job. I thank God that I’m not in a financial bind like many others during this pandemic or something like that would have been a big deal. So they definitely should look into changing their system.

Barnes was an outstanding person to work with as he carefully took down details about my needs and made sure I was taken care of. He went above and beyond, showing concern for the well-being of my family. He exceeded my expectations.

Great service department!My go to guy Barnes!!Always a great experience!

Excellent mechanics, much too high labor cost

Best BMW Service in the Southeast. My recent X5 service was easily scheduled and performed. The new customer lounge is very nice .BMW of Columbus really gets the job done. Thanks Frazier

Barnes always does an excellent job with taking care of my car and my family! He is very professional and always has my car ready when he says it will be ready! He stays on top of everything when something is wrong with the car! My family loves how nice he is and is very polite!I also love the new face lift to the BMW building in Columbus, Ga!

I am a long time Volvo owner and this was my first BMW purchasing experience. I was truly impressed by the whole team, it all worked like a well oiled machine. Well done, I will definitely be back when my wife needs a vehicle.

Great place! The people are all so nice! Will definitely be back when in need of a vehicle.

Replaced my battery & received great service from Jonathan Frazier. He had a loaner available, made certain that the basics such as tire pressure/fluids were checked. My car was also spic and span when I came to pick it up along with the complimentary bottle of water waiting inside of my vehicle. Nice touch. Thank you for the great support Jonathan!

BMW of Columbus is great. I live in atlanta and found my car online. Everyone I spoke to was incredibly nice, informative and truthful. Jackie was my salesperson and she is amazing. They drove the car up to me and made everything easy. Great experience. Highly recommend. Ask for Jackie!

I just had other service completed yesterday. And as always, the service I have received has been excellent. My Service Advisor, Christopher Barnes, is fantastic. He always makes sure that I get the right services done on both our vehicles. There is no pressure to receive any additional services that your vehicle doesnt need. He also makes sure to use any of my Loyalty rewards points towards my service billing. We have purchased two BMWs from this Dealership 2014 and 2020. We have had nothing but Great service from both Sales and Service Departments.

Great experience with the service department.

Its really great place and specially staff .

Great staff, made me feel welcome and comfortable even though it was my first time, but be ready to pay for it!

This was truly a making up for awful service last time experience. We, so far, are extremely happy with this last experience. Zack Dupont and Jackie Waters did an excellent job of coordinating and executing the service and repairs of our vehicle.

Loved my experience and recommend it to anyone interested in buying a BMW.

First class service.

Outstanding job my experience with them was exceptional easy online appointment explain everything in detail in and out. Definitely recommend to anyone that owns a BMW.

Mr Thomas very professional and helpful.

We are on our 4th BMW from here and it has always been a professional and courteous experience.

Timely courteous service to a walk-in out of town customer.

Zac was AMAZING!!!! Very informative and knowledgeable!!! Valet service working as promised plus some! Ray was very professional!!! Highly Recommend using BMW of Columbus!!!

Barnes was very knowledgeable and had amazing customer service!!!

Love my new ride!!!

BMW of Columbus provided exceptional service before, during, and after the service of my car. Louis Z. Dupont was my service advisor and he made sure to brief me on every step of the service process. Looking forward to the great service that BMW of Columbus will provide for my vehicle.

I had an emergency called and got EXCELLENT service the same day.

The staff was extremely friendly and accommodating. My check engine light came on during the weekend, I called them Monday morning and they were able to fit me in as I was traveling out of town on Tuesday. I was in and out within a couple hours. Great Team!

Barnes in the service department always takes great care of me.

Barnes is the go-to guy at BMW! He is great with communication and keeps you informed every step of the way, going above and beyond for his clients!

I received fast, courteous service from Stan Treadway during the purchase process of my 2021 X3 and also from Thomas when I came in for the orientation for the features of my new car. I appreciate that there still exists good customer service in todays world. I will surely recommend BMW of Columbus to anyone.

Arrived to my appointment and Zack Dupont got me right in and out with exceptional Customer Service.

The service agents are kind, efficient, and ensure small details are taken care of at this BMW. The facility is nice and the service on my car has been impeccable.

Mr. James Wade and the staff at BMW of Columbus is professional and reliable. I would buy from this crew again today!

Barnes took care of me quickly. Hes always professional and adds that special personal touch to the experience.

Best staff and truly the best selection of cars to choose from. Shop at BMW of Columbus First!!

Highly recommend BMW of Columbus to everyone in the market for a vehicle! It was an absolute pleasure buying a car in cash with David N. ! Best values for all their vehicles. Never thought car buying would be fun ! Also no hassle car salesman either.......

Quick service for a transmission issue that was made whole again. They scoured my car for any other potential issues or required maintenance with pics and video sent to my phone to explain all. The car runs great again so you get what you pay for here. Thanks Zach!

Prompt, pleasant, and professional.

Truely an exceptional experience. Stan was very professional....answered all my questions...got all the information I asked for....Got a great deal on car. Before receiving my car it was washed...full tank of gas...and delivered to my home....Thank you Bmw of Columbus

Service provided was great. The inside of the loaner was vehicle was filthy.

The service was quick and friendly.

Fast friendly and courteous service.

Exceptional experience!! My salesman David Noelte was very knowledgeable and polite. He was not pushy what so ever. I looked at the car I wanted and he made the purchase happen! I bought my car in cash and because of him will buy another car tomorrow in cash as well with David being my salesman! OUTSTANDING work David!

Jerome was so nice and professional. He made sure that I got what I wanted, and so far, the car is excellent. It’s my first BMW, so they made sure to teach me how to use it and were patient with me throughout the purchasing process.There is a small issue with the spring in the trunk, but they are working with me to see how to get it taken care of. But overall I am highly satisfied with the purchase and the service I’ve received so far.2/11/2021:Barnes took care of me for my 1st service appointment and he was SOOO accommodating!!! He definitely gets 10 stars hands down for his exceptional service! The car was ready in maybe an hour or less! I love BMW! My experience has been nothing short of amazing from purchase to service!!

Stan Treadway was an outstanding sales man. Great experience.

Smoothest vehicle transaction I have ever experienced.

I am over impressed and overjoyed by the level of professionalism, knowledge, and care from the BMW-Columbus team. I just purchased my third BMW and I have never had this level of care, attention to detail, and wrap-around services from a dealership. I initially found my dream vehicle while browsing online. I made an inquiry late Sunday evening and was greeted by Stan via email and a personal call the very next morning to schedule a viewing. I came in later that afternoon and worked with Jackie Waters. Jackie was PHENOMENAL and the most genuine person Ive ever done business with. She explained everything to me in laymans terms, got me an unbeatable deal, and stayed with me from start to finish. I was also supported by Brooks Brannan who took me for my test drive and explained every line on each document. Lastly, Thomas Wright, the BMW Genius, helped with installing all the necessary apps and got my car configured to my liking. If you are looking for a top-of-the-line professional and personable experience, look no further. BMW Columbus, and Jackie in particular, are more concerned with the relationship they clearly build with their customers, and they want to ensure that you are happy with your purchase. I know I will be back for years to come (and Ill send all my family and friends)!

I had the ABSOLUTE BEST experience ever!!! I was treated with complete respect and appreciation for my business! I will always recommend BMW of Columbus!! And I LOVE my new car!!! Worth every penny!

We love our BMW.....and we love the service and support we get from BMW of Columbus....thank you!

Zack, always take good care of his clients as for me he makes you aware of issues prior to service always give you the best price for the job completed great integrate

Our vehicle was picked up and a loaner provided. The shop turned around the vehicle the same day and returned the vehicle in the afternoon. We had an issue with the rear viper blade, which the dealership and BMW took care under warranty. Nothing more important than manufacturer and dealer standing behind the product and place customer satisfaction first.

Wonderful experience at BMW service. We moved back to the States after a long stint overseas (military) and our X3 needed a lot work. They repaired our vehicle for a reasonable price and went above and beyond.

Excellent and professional service

Love the service! Barnes is always wonderful, takes care of everything.

My service rep (Chris Barnes) was very professional and thorough. I felt my business was important. His service was prompt and he was prepared for my arrival and respected my time. I felt confident in his expertise and he made himself completely knowledgeable of my cars service history. I was comfortable accepting recommended services for my car to increases its safety and reliability. Thank you! You made my service experience awesome. Clone him and your costumer service rating will soar.

We were visiting family in Eufaula, AL when our BMW check engine light came on. We received an appointment for the next day and got excellent customer service from service technician Zack and the person who greeted us upon arrival at the service department. Our car was repaired and it gave us peace of mind as we had to travel back home to VA.