Staff is polite, helpful and honest upfront. My truck battery failed just before I had to go to work and theyve helped me source a battery and replaced it.Would absolutely consider coming here again.

Quick and courteous! They did a great job in a timely manner!

I was previously forewarned about doing business with a Germain dealership. It’s okay and sloppy work with no plastic seat covers or anything, the service writer didn’t have much of a personality and the business doesn’t seem to have a disinfection protocols after servicing my Expedition. I had to wipe down and disinfect my steering wheel, armrest, hood and drivers door etc. because of the tech’s sweat, grease marks and stains. I will go back to Roush since they do respect your vehicle and they’re more professional.

I have been here for 45 minutes . For a plug in my tire. Something the Russians on Sullivant ave do in 10 minutes. For being named Quick Lane its not very quick at all. Very nice inside though.

I can not boast more about the word class customer service I experienced at this location. My car started acting up and the check engine light came on and I actually got stranded in the parking lot across the street. When I walked in and explain to the manager what was going on he was so kind and even went as far as sending someone to physically go get my car and bring it to their service station. They reviewed the issues, diagnosed the problem, and got me back on the road in no time. The managers kindness and focus on customer service will absolutely have me returning to this location for any services I may need in the future. Thank you again so much!

I had an emergency and needed help! Bill was great, gave me a car to use while he was fixing my car, gave me a call as soon as my car was finished, AND also offered me a donut that he bought for his staff that morning!! Service like this when you are in a state of an emergency but the show must go on is what is so appreciated. Thank You Bill - you were my saving grace! Highly recommend...everyone here is always very nice!

Very efficient, fair and honest. I was on road trip from Eastern Maryland for my wife to visit family. My right rear brake started making a really terrible grinding noise. This was annoying since I had the brakes looked at before I left. I took the car into Quick Lane and they went right to work on it. Apparently, I needed new brakes. It was metal to metal. They quickly replaced my pads and showed me the old ones.the wear was painfully obvious. They were not able to get rotors early enough to replace them, of course it’s a Volvo and I understood that but they made the car safe to continue driving the car and the price was very fair. If I lived in the area I would certainly have them care for my car.

You may be surprised that when you look at your receipt and see all the hidden charges and tax this is a common practice for mechanics and companies to make the company more money by stealing from you guessed it their own customers.

Bill and James are the best service managers.

The 2 men that run the show are friendly and extremely helpful!

Wonderful customer service!

The addition of the quick lane I have been going there since they opened. They treat my Jeep like it is their own. It is nice to know there is still place where customer service is first.

Excellent customer service keep up good work

I got four tires mounted and the price was a bit more than other shops in the area, but it was worth it to me to go to a place that I felt cared about my car as much as I did.No BS that you get from some dealer-affiliated service centers, just great service.

🎅 MERRY CHRISTMAS 🇺🇸 Great service on time and fair price. FB.ME/ZARLINO

Went down here after calling and he confirmed that he had my tire in stock, after I arrived he let me know its not in stock, told me to come in at 4 and it would be there, it wasnt, wasted 2 whole days of my time, the white guy with glasses is a loser, cant even pay attention to whats going on

Good people