I love this store! Everyone is always so helpful & upbeat. I never buy fabric, but the young lady at the cutting counter helped me figure out exactly what I needed. I also like that theres such a great selection of yarn for all my different ideas.

Joann gas always been a go to for us when we need fabrics, frames, or other household arts and crafts supplies.We were a little disappointed this time.I realize Covid has affected supply chains and product can be tough to get.Still, things could have been laid out a bit better and a larger personnel presence on the floor would have been helpful.Not a deal breaker, but a little inconvenient.Nice store otherwise. Nice people.

They lock the bathroom and treat you like a child by making you find a manager to get permission to use the bathroom.

I placed an order for in store pick at 1pm. I received my confirmation email. At 5pm I still did not have my in store pickup email that it was ready, despite the email saying it takes two hours. I called at 5pm to check the status of my order and was told they were just getting to it. I said okay. I went to the store at 8:30 to pick up my order because I still did not have any contact information from the store it was ready. The website and their voicemail both said the store closed at 9pm. The store doors were closed. I called and the rudest person slammed the phone down to check my order. They came back and said it still wasnt ready. I worked retail and it does not take over 6 hours to fulfill an in store pick up order, they are always priority to fill because it is a convenient option for customers. An order of 4 items (2 are the exact same thing) should not take this long.

I give Joanns 4stars because they are high!!! This Joanns is well shopped. I found what I was looking for and there were no lines. This was a first! I got a discount..but dont trust online go in. However onlines offers more savings/ coupons.

Huge store. Probably one of the biggest, if not the biggest Joanns Ive ever been in. Very clean store with a large selection. Very nice and helpful staff. I needed some ribbons for my daughter and this location did not disappoint. Plenty of ribbons, all of which were well organized (a nice change from some other places) and as a bonus, they were having a sale. 10/10 Joanns !!

My favorite place you can even go shopping with your dog

Im into crafting and whenever I am near JoAnns a visit is a must do.One thing that I did notice was the size of the staff. It didnt hinder business but it is definitely different than it was prior to the pandemic.

Best selection of Tim Holtz Ive found. Also got a Somerset magazine I have been looking for!

I needed to update the wired ribbon around my glass block lamp. They had the right size and color, and Igot to use a coupon giving a discount from their app.

Pretty nice, though the selection is a little little limited compared to the Polaris location, but still great!!!

Always find what I want!Great prices especially when you become a member and receive coupons with discounts.I prefer to physically go to the store because of the clearance shelves.

Jo-Anns is so much more than just fabric.. All the staff is amazingly helpful and they can start you in the perfect direction Im just about any craft youre wanting to start.

They have so much yarn I love it but lately they seem to be going through some remodeling hopefully all the yarn will stay!!!

The store is very organized, staff is friendly and so helpful when I needed. They have a lot of yarn options and this was just yesterday trip to the store! I order half online to pick up and bought a few more there. They have all the supplies I needed

Store needs an update but all in all still a good trip. Had everything we needed to re pot our bamboo.

Always has the best fabric. Will return soon🙂

Like the smell of grandmas cookies ! Theres just something friendly and warm and always a good call for whatever your crafting hobby needs may be 👍🏻

Great service great attitudes great prices

A good place for craft supplies and fabrics.

Lots of space to walk around.. friendly...but it was hot inside

More staff needed, or a new system for cutting. I respect people who make quilts, but I always seem to be in line behind one or two people who need small lengths of material cut from 20 or 30 bolts.... Could you please consider an express line for Single cuts of material?

Lot of discount, good products and professional staff!

Great place tons of project ideas and otherwise

What terrible service! Staff cant find orders for curbside pickup. Staff not wearing a mask and not making an effort to correctly identify pickup order (didnt ask for order name or number, then wrote it down wrong when it was given). The person who brought it out was not courteous, nor was she masked (even though the sign indicated that masks are required).

The sale prices were awesome, so were coupons and sales. Additionally the young lady handling both returns and everyone in line was patient, competent AND friendly!

When you call the store the automated message says they close at 7pm on Sundays.. when you get to the store the door says they close at 6pm on Sundays .

As soon as I walked in I thought I was in heaven. This store is for people who are crafty and love to craft

Need some fabric to cover a podium was able to get in and out quickly. Found help quickly and they even cut fabric for me.

Prices were higher in store than they were online, all I had to do was show a screenshot of the online price and they matched it no problem! Kind cashier, and a great store; it is HUGE!!!

Very clean n quiet.

Nice clean store & everyone is helpful!!

My wife got her patterns she needed for sewing

I find joanns to be pretty high on their prices but it is pretty much the only game in town for fabrics. My granddaughter and I had fun picking out fabric to make doll clothes with.

They had everything I needed and the employees were very friendly and helpful. I had a lot of questions that they answered. They even helped me pick out my fabrics. They also helped me use coupons in a way that saved me the most money. The store itself feels rather unpolished and while not absolutely not dirty, it doesnt feel very nice or clean.

One of my favorite places, theyre always so friendly and when theyre not super busy very helpful.

One of my favorite stores, they have everything you could want for making crafts and jewelry.Love the Happy Planners and journals also the day to day freestyle planners.

I like the craft supplies theyre just REALLY pricey.

We always find more than we were looking for. Who knew we needed a solar gnome with a light up flower

Lots of great sewing notions and gadgets!

I went with a friend of mine. He was looking for material to make a baby blanket. He found exactly what he needed. The lady that measured the material was helpful & professional. Also, the lady at the register was polite & courteous! 👌🏾

Iam an embroidery fanatic and I love threads and new things to do! Cant go wrong with that, lots of choices at Joannes

Grateful for the helpful staff!

Fully stocked shelves, good customer service.

They have a good selection & decent prices, but the store is looking kinda shabby & old.

Nice place friendly staff but could use more staff on the floor to assist shopping customers find what they are looking for.

Good prices and great customer service

Fabric is a little pricey but they always have great sales!

It’s a very well organized, clean and professional looking location. Joanns is an excellent company I have shopped at for a long time . Unfortunately, this specific location does not have friendly, professional, or knowledgeable staff. Professionally it’s just a disappointment as a kind customer . I will continue to shop at Joanns but no longer this location.

Store is old and shabby looking and for some reason they dont allow the public to use the restrooms any more. Lady mumbled some reason as she walked away.

Great service on a busy day. Expansive fabric selection and they cut the length to order at no charge.

Had to deal with two clerks one nice the other not

Nice selection of craft goods.Candles half off.

Great store! I have shopped there for years. Was trying to get 3 Christmas wreaths ordered online but 2 kept getting cancelled as people were buying at the store. That depleted the inventory even though online said the store had 3. When my order got picked, there was only one left. This happened 3 times with JoAnns online ordering. Went into the Easton store in Columbus, OH and spoke with Jocelyn (employee). I explained and Jocelyn graciously helped me. I got the wreaths! Jocelyn Rocks !!! Thank you.

Staff went the extra mile to make sure we had what we needed before we arrived and afterwards. Thank You . L. Stewart

While I understand that the pandemic has implications for retailers. It is amazing how some retailers can fulfill an order in half the time JOANN Fabrics and Crafts does. I have been waiting for three days for ONE $7 item to be filled for pick-up. I have gone to the store, waited in line outside the store and picked up items in less time. With the limit of individuals inside the store, which I totally agree with, it would seem that more staff are available to pull items. And, for the 15 minutes that I stood outside waiting to get into the store, only two cars pulled up for pick-up. So, I would be very interested in the data on how many orders are being ordered online for pick-up. Strategically, there has to be a better system for online pick-up. Please note that I do not mind waiting 48 hours for pick-up, but five days for one item. I dont think that is very productive. Just a thought.

They still have a variety of fabric and items. Get there quick because the items seem to be flying off the shelves. Nice assortment of jewelry at a fraction of the cost. Really nice.

The best craft store and only craft store.

Long long wait to check out. Quality of seasonal decor has dropped and the price on it has not.

Nice store and wide selection also very helpful employees. Would definitely go back and also would definitely recommend to anyone

Nice store. Workers are nice, has everything i might need for crafting

The service was very very helpful, much needed

Lots of choices for the items we were looking for.

Staff was really friendly

Nice. Its Jo-Ann!

It seem as though they have cut way down on jewelry making. Not alot of charms to choose from.

NOT ENOUGH HELP! LOOKED ALL OVER :((

Great selection of fabrics.

My customer experience has always been inviting, and customer friendly. I can always expect to be helped, informed and provided with coupons that I have forgotten to bring along with me.

Always love Joann fabrics. Sometimes just go in to browse. Always come out with a purchase!

I placed an order for pickup on Wednesday, April 29th in the morning. By Saturday it was still in process. By Sunday, I received an email that ALL 3 fabrics I ordered were no longer in stock. Between the time I placed my order and it was in stock to the time that they got to it, they were out. They need a better system to fill orders faster or at least set the inventory aside. Otherwise, theyre showing a preference for those healthy enough to go inside the store.

They have a good selection but nothing in depth in one thing. Love the jewelry section. Always good finds. . .

The workers were very helpful.

Thank u Stacy for always being so nice and helpful

Great staff

Every Associate I came across were super nice and knowledgeable. Great experience. This is my project. Recovering 50s chairs.

First time in JoAnn after hearing the news where my niece was kill just told all the fun out of my experience, but overall its a great place to shop ...

I have had the best experience with the cashiers at the Morse Rd location...theu are so friendly and enjoyable to chat with while checking out.

Stock is a little slim but to be expected this time of year.Staff friendly.

Clean store. Pleasant employees. Look forward to returning soon.

Staff was nice, but they were understaffed. The store itself is very dated and a lot of the items I was looking for were out of stock. The worse part of the store was the restroom. It was dirty. The stalls were filthy and had urine on a couple of the toilet seats. The trash can was completely full and mounds of used paper towels were on the floor.

Well organized. Helpful staff, but a bit pricey.

Good fabric but very expensive

Found the sign I wanted

Any kind of Project that you have got going wan yarn, sewing, painting, Needlepoint, They have projects for adults for kids to teach you just about anything you want to know about sewing and crocheting and just anything!! Love it! AND ALWAYS HAVE SOME KIND OF SALE GOING ON!! LOVE IT!!

Allergy Alert...Sunflower Seeds

Inventory is so low. There was no lusic, only a low buzzing noise. Many empty isles. I just wanted to leave.

Hellped me find anything I cant find.

They need a motorized cart for handicapped people.

Crazy helpful staff! The Cashier was so friendly!

Super helpful to the novice sewer.

Great selection

Josies workouts are user friendly, simple,but effective. Her sense of humor is great.U can work at your own level.

Huge! but felt super spread out so not a lot of the space was used but a good variety!

Always have nice sales.

Every time I go into a Joann it is picked over, low inventory, yet still has a cramped feeling.Hibby, Lobby and Michaels blows this place out of the water.

Staff is lovely, specifically Lisa! I had some issues with a coupon at check out and she was so helpful and patient during the whole process, which must have been annoying for her. This is my favorite JoAnns in Columbus!

So this store isn’t anything special but that’s not what made the experience bad. I was matching yarn to an Afghan that I made, had it in a reusable bag but didn’t find the yarn I needed. Which was fine but when I went to leave the doors didn’t open, apparently you have to walk around the other way which was fine I didn’t know and when I asked the woman she confirmed that and told me loudly in front of everyone that I needed to pay for what I had. I told her it was just a blanket I had brought to match yarn to. She clearly didn’t believe me and felt the need to call me out loudly for that in front of everyone in the check out line. I didn’t realize that bringing my craft project was not allowed. Joann please understand that in order to finish my project I needed more yarn and didn’t find it in your store and that it’s no reason to embarrass me in front of 20 or so people. If you have a question or want to make sure I have nothing in my bag please just ask instead of shouting loudly before all your customers. I will never be returning to this location, it was embarrassing and unnecessary.

I can never find what I want and the employees dont want to help.

This is the best Joann fabrics Ive been to and Ive seen a lot.