user
SONS Cadillac
3615 Manchester Expy, Columbus, GA 31909, United States
Appearance
SONS Cadillac
Comments
st
Review №1

My wife and I had another excellent visit to SONS Chevrolet, culminating in the purchase of a 2018 Chevy Tahoe. Thanks again to Kraig McAhren for his professionalism and assistance in our purchase of this vehicle. In fact, the entire staff at SONS afforded a very positive experience.

Be
Review №2

Took my cadillac to get service and receive recommendations of any issues and they were on point. Great service great customer service. Thanks Mike, D.J. and to all the team... A satisfied customer

Pa
Review №3

The staff was very professional and friendly. My car salesman was awesome Carlos Burton. He will surely take care of you. Everyone that I encountered there was great! I greatly recommend this dealership. They made buying a car a good experience.

El
Review №4

Sons Cadillac Service Dept is the best. I had a recall, I took my vehicle in on a Sat morning. Got a oil change an the recall item got fixed. Simply the best!!!

Sh
Review №5

The best thing you all could have incorporated was the Pickup/Delivery service. I absolutely love that I do not have to come in at all, I can make an appointment for the vehicle to be picked up, services rendered, then delivered back to me. Makes life so much easier than clocking out from work to take the vehicle, getting a ride back to work, just to go back to pick it up. Thank you SONS. I appreciate this service so much.

Da
Review №6

DJ has been incredibly helpful, polite, professional whenever weve gone. Luckily we havent had to have much service on a newer vehicle, but DJ goes above and beyond each and every time weve gone there. Id recommend asking for him. Great guy.

Sa
Review №7

Took my Escalade to this dealership b/c my tire sensor kept going off. At the appointment they say that the sensor is bad but can’t be ordered. Me being female thought it was crazy but I took my truck and left.My husband took the truck back in a month. It took 2 days to diagnose out truck. The service advisor stated they could get the sensor in 2 days. We checked back in 2 days. No sensor. We called back in a month to cancel the order and was told the sensor was in.My husband showed up to pick up the sensor. They not only can’t find the sensor but also tell us they can’t refund our money because the guy who sold it to us was not there.I’ve never received such bad service in my life. I will be looking to deal with another Authorized Cadillac Dealership. I will also be contacting the brand about them partnering with a dealership ran so poorly.

Ji
Review №8

Courteous and respectful. I am a woman and l prefer to deal with a woman. This lady was outstanding.

Yv
Review №9

SONS CADILLAC has the best employees, always offering fast, friendly, customer courtesy services. I have my Cadillac serviced at SONS CADILLAC because I love their employees, clean atmosphere and the shuttle back to my home, while my vehicle is serviced, as well as shuttle to my home to take me back to the Cadillacs lot, to pick up my vehicle.

My
Review №10

Good people and excellent service

ea
Review №11

They had the part i needed, nice and courteous

Je
Review №12

Anytime I have a question or need help DJ is always available and willing to help and answers any questions in a timely matter. DJ kept me informed at all times. He’s smart, funny and easy on the eyes. Thanks for all your help. 😁. I would also like to brag on Bobby for his outstanding customer service, Very polite and professional and willing to help. 5 stars to both these guys 👏🏻👏🏻👏🏻

Ro
Review №13

Poor Poor service. Not what I expected from dealer who specializes in General Motor products. Over charging and breaking something to keep me coming back with outrages charges. I have made up my mind, not to do business with your company again.

Mi
Review №14

I had a 10AM appointment, the wait was reasonable and I was out of there in no time

Br
Review №15

LaTanya at Sons was so helpful and made my first time buying a vehicle on my own such an amazing experience! Great facility under great management. Thank you LaTanya!

Sa
Review №16

My Cadillac needed new head lamps but the manufacturer was backed up. The guys at Sons kept me informed throughout the process and did everything they could to ensure I was happy. Also had a great detail job done. Id recommend - they were a pleasure to deal with. Thanks DJ!

Sh
Review №17

Great friendly service department. They went out of their way to help us in the middle of a road trip.

Jo
Review №18

I bought a CPO ATS-V four months ago and since then have had two tire blow outs! I had the vehicle towed there the first time and they said just for my inconvenience they’d pay half of the replacement tire. I paid almost $200 for a cheap off brand tire. I was at the dealership over 3 hours and by this point I just wanted to get of there. No way that tire was almost $400. Tech at Sons said the other 3 tires on my car were good!Today on my way home from Atlanta with my kids I had a second blow out on 400. Had to call a mobile tire service, do to it being the holiday weekend. I have pictures and video showing how bad the tire was on the inside. The CPO inspection was not a good one on my car. They claimed to be all about serving veterans but thats BS! STAY AWAY!!!!!!!Chris Alligood tried to rectify all the issues with my vehicle so I took the car in for an alignment and the mechanic crew was speeding in my car. Did over 80 in a 55. They didn’t realize that Cadillacs record driving patterns. I showed all the proof I had to Chris and the service manager John, they offered to pay for the tire that blew on 400 and paid for one other tire that was bad. I was so glad to see they were trying to make thing right but then I get my car back and it has one of the used tires in my back seat on my suede with no cover or anything to protect my seat. I am just done! Bottom line is they sell you certified cars that their mechanics inspect but in reality they are not good at their jobs! If you are looking for professionalism do NOT go to Son’s.FT Benning warned soldiers about the dealerships there in the past, seems to be the only thing that changed was the name!

Al
Review №19

Great service! In for a oil change and tire rotate. All went smooth and I enjoyed the dealership and looking at the new models in the showroom.

Cy
Review №20

They do a fantastic job with the service on my Cadillac! Associates are friendly and professional, and my service associates sense of humor was awesome! I am pleased with their service!

Pr
Review №21

So far so good. I havent picked up my car yet and I will update this review if something goes horribly wrong. The customer service has been efficient and courteous so far. The staff seems knowledgeable and are respectful. All quotes for service are given upfront and priced comparable to other establishments.

Br
Review №22

Great customer service and really took care of us.

Ro
Review №23

Regular service, no complaints, just remember to ask if your service contract is available. Sometimes it doesnt show up on their computer.

Mi
Review №24

Very good 3

Da
Review №25

Glad I purchased my vehicle here. Always greeted with a friendly smile. Great staff and service.

MR
Review №26

It was probably one of the worst dealership experiences I’ve ever had and I have purchased cars all over the country from Washington state to Arizona to Colorado and I would never recommend this dealership. Being so close to multiple military installations and colleges you would think that the dealership, especially right now with all that’s going on around the country, would be more helpful or suggesting towards a vehicle purchase rather than just saying no if you don’t like it go somewhere else. I work a lot with students and soldiers at Fort Benning and I will steer as many people I can away from this type of dealership a chance I get.

Ed
Review №27

Difficulty to get service advisors to call back ended up calling to another service advisor and original service advisor called within 5 minutes

Je
Review №28

My wife and I visited Son’s Cadillac through a friend of ours. Craig McAhren (sales Professional ) was friendly and answer all questions we had. Craig, we think you for your professional view on the sale. The sale manager also visit with my wife and I on a professional level. Once again, thank you Craig 🙏🏿

De
Review №29

Sons Cadillac service department was very personal and professional. I would recommend them to my friends for professional service on their automobile needs.

Ka
Review №30

Buying a new vehicle takes forever no matter how long youre told... so expect it and that helps makes the experience better... Oneada was great👍 ...everyone was friendly and accommodating. LOVE our new truck!

To
Review №31

I was very satisfied with my service at Sons Cadillac. The staff was professional, kind, and courteous!

Ky
Review №32

Fast and friendly customer service

Se
Review №33

Very supportive and professional staff. Negotiated deal on line. No hassle when I arrived. No hard sell on add ons, just offered and moved on. One if the best buying experiences Ive had

Fr
Review №34

Sorry place to do business.RIP OFF CITY. They have gotten my last dollar.

Me
Review №35

Courteous and professional staff. Nice selection of quality vehicles. I just dont like the prices.

To
Review №36

Love this place, they fix your car issues as fast as possible. And have a nice lounge area for you to wait on your car/truck.

Jo
Review №37

Went shopping. Personable but they did not have what I was looking for. But they did try.

Al
Review №38

Took a little longer due to the extra services.

DA
Review №39

My wife and I drove over an hr to see this vehicle and thats where we met Chana Willis. Not only was she nice but she was informative, courteous, and understood we wanted to stay in a budget and she fought for us. She didnt seem hungry or caniving but wanted to make sure we were happy. My wife got the truck she wanted that night, now I feel compelled to go back and get mine! Thanks Chana and SONS Cadillac we still went over budget but we aint mad! Thanks!

ch
Review №40

Needed to get an oil changw and a noise my Silverado checked out so I arrived at this location a few minutes before 7:30. There was already a line of vehicles ahead of me. I was told that they had a lot of appointments and they could not get to me until 1:00 pm or I could make an appointment for the next morning. Both my cars are Chevys and needless to say I was disappointed. The Chevy dealer in McDonough, Georgia has a separate area just for an oilchange so customers dont have these long waits and dont have to make an appointment. So I left disappointed but I called and made an appointment for 1 pm the same day and the service adviser assured me she could get me in then because they had little scheduled then. So I arrive at 12:30 pm a it does appear they have slowed down considerably, so I asked again if they were able to get me in and I was assured they could but I failed to ask for a wait time. After almost an hour I asked about the progress on the oilchange and was told an hour, an hour passes and still no word on my truck. So I ask and was informed they were also checking out the noise I asked about. Another hour passes and I have to go again and inquire what is the hold up since I only wanted an oil change today and informed of what the possible noise could be coming from, so the service adviser walked me to the service bay where my truck was in the air, the service technician proceeded to show me all the things he found on the inspection that they do with the oil change and show me where the noise is coming from, which I appreciate, but the oil change still had not been done. In fact he said he had already tried two filters and was trying the third when I walked up and it did not fit, So he asked another service person who I assume was the service manager, he wanted to know what kind of frame the truck sat on and ask for a magnet, after he found out he went to find the right filter. Followed the service advisory back inside and she said it would only be a few more minutes and she would also have a list of recommendations of repairs and prices. Well after waiting almost another hour I walked around to check on the progress of the truck and there it sat finished ready to go, but my service person not around. Finally I am ready to leave and she take off 10% which I am thankful for but my time is more important.I also appreciate the repairs list and pricing. I left the dealership at 3:45, after arriving at 12:30 and having an appointment at 1. My service person was a nice persons is the reason fkr the 3 stars. Here is a suggestion for the pricing, transparency. List the part, part number, the price of the part, the number of hours it takes for the labor, and the cost of the labor. Todays consumers are very smart. We dont mind paying a little more for great service. I have been in the customer service business for over 30 years and I know how important customers time and money are to them. We want to know how long, will it take, how much will it cost and why, transparency.I guess my expectations are too high.

Ma
Review №41

Great service

Ch
Review №42

I bought a Cadillac XT5 about 7 months ago. I have had two services so far and I couldn’t be happier with the customer service of Bobby and his service team going above and beyond for me.I didnt just invest in a nice vehicle, I invested in a quality company with quality people❤️

Ju
Review №43

Car repair

Br
Review №44

I love this place. Always great customer service 👍.

Ju
Review №45

They have great prices here

Ji
Review №46

Great buying experience also good fair price

Br
Review №47

Great family oriented business

De
Review №48

Employees in the service department were extremely helpful.

Ja
Review №49

They have really good deals

Ed
Review №50

Outstanding!

Da
Review №51

Great sellman!

Ja
Review №52

Dissatisfied with service department worst service EVER! 👎👎👎👎👎... Overall Son Chevrolet is a best place to purchase a vehicle in Columbus

An
Review №53

They workers are very helpful

Mi
Review №54

There for a oil change!

De
Review №55

Excellent service

Bi
Review №56

Need more employees

Bo
Review №57

Parts guy really help me out with the part I needed orders

la
Review №58

Awesome place

De
Review №59

👌

we
Review №60

Very good service

La
Review №61

Bad vibes..

Ju
Review №62

Too expensive.

Ta
Review №63

Just dont have good customer service skills here. I will try to visit on an as needed basis.

Pa
Review №64

Terrible service department

To
Review №65

Friendly staff

Ka
Review №66

Good service

Jo
Review №67

Treated me with respect

Wi
Review №68

Blessings

Wi
Review №69

Happy

N
Review №70

Long wait

Information
16 Photos
70 Comments
4.2 Rating
  • Address:3615 Manchester Expy, Columbus, GA 31909, United States
  • Site:http://sonscadillac.com/?utm_source=google&utm_medium=organic&utm_campaign=gmb-website&utm_content=website_button
  • Phone:+1 706-341-1175
Categories
  • Auto parts store
  • Cadillac dealer
  • Auto repair shop
  • Car dealer
  • Used car dealer
Working hours
  • Monday:Closed
  • Tuesday:7:30AM–8PM
  • Wednesday:7:30AM–8PM
  • Thursday:7:30AM–8PM
  • Friday:7:30AM–8PM
  • Saturday:7:30AM–8PM
  • Sunday:8AM–8PM
Offerings
  • Car rental:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
Similar organizations