Easiest car buying experience ever. Byron Brown was the better salesman. I knew what I wanted and how much I could spend and he made it happen. Thank you Mr. Brown!!!

Great sales team, very helpful and friendly, willing to work with your budget.

Went in for an oil change left with my fourth new Subaru. Really great folks to deal with. Smooth transaction, and painless experience.

Very pleasant experience. Marcus Sanabria was responsive and provided the requested information and pricing timely. Based on benchmark data, the price was very competitive. Picking up my new Subaru was also pleasant. David Rodriguez went through the paperwork thoroughly but quickly. All of my questions and options were explained, and I opted for the extended warranty. All in all, a very positive buying experience. Thanks guys!

The best experience I’ve had buying a vehicle. Best trade in value I received while inquiring. Answered all my questions. Byron and David were great. I highly recommend! Even though I want to keep this Subaru forever I’d definitely shop here again if we need another vehicle.

I have now purchased 2 Outback’s here at Rivertown Subaru, and have nothing but good things to say! I came in yesterday to get my newest and was helped by Quinton. He was super helpful and knowledgeable not only about the newest year Outback but also the one I was trading up from, so he was able to point out all of the improvements and upgrades I would be getting. When it came time to fill out paperwork and discuss pricing, it couldn’t have been better. The process went very quickly, they worked with me to get me a car better than I expected at a great price! They have a lifelong customer from me! I’ll never shop for a car anywhere else. Thanks Quinton for all of your help!!Also, I can say this because this is my second purchase here, and now my second car I will be having serviced here, the service department is outstanding as well! Always informative, thorough, and prompt!

Rivertown Subaru were able to quickly schedule us for a much needed service. They were fast and courteous. The lobby at that time was being renovated, but they still made space for us to wait comfortably.

Everyone at Rivertown Subaru was so friendly and supportive of us. The Sales Manager, Damane, gave us assurances he was handing us to an experienced salesperson. Byron was fantastic and helped us “on the fly” even though he was not expecting us. And actually put us in a vehicle that very night which was not expected. And then Marcus, the Finance Manager, followed up the next day to help us complete the deal. And they offered to detail the existing Subaru that we’re buying off lease to give to our daughter.What an amazing team.

Quinton was our internet salesperson. He was Easy to communicate with and let us know when the car arrived on Brunswick and ETA on delivery. The delivery was thorough and easy to understand. One thing to note, if a single name is on the paperwork they will not accept payment from anyone else who’s name isn’t on the buying paperwork. So my husband was paying a portion with a check and I paid with my debit card. My name is not on his check, so they had to change the paperwork to add him as the co-buyer. We could have left to go to a nearby bank to withdraw the cash, but our bank was not in the area to do that. It caused us to be concerned at first when we were paying but we worked it out. Be sure to talk to the business manager before coming to pay to make sure they understand how you are paying if you aren’t financing it.

After searching for weeks for my special Outback, I found just what I wanted, at a great price, at Rivertown Subaru. This was great, except that I live in Louisiana, 500 miles away from Columbus Georgia. Jason and David at Rivertown Subaru, worked with me to answer my questions and sifted through mounds of paperwork to be sure the taxes and fees were correct for an out of state purchase. They both stayed in contact with me by phone, email and text through the process. Finally the day arrived and Jason picked me up at the airport. Heading back to the dealership, he pointed out some of the features and assured me that the all weather mats would be shipped to me once they arrived. This was my first car purchased out of state, although it was a bumpy experience at first, Jason and David smoothed it out in the end. I certainly would recommend Rivertown Subaru to anyone, near or far from Columbus Georgia. I LOVE LOVE LOVE my Outback!!

Great customer service, and great selection. Rivertown Subaru really stands out in Columbus in terms of professionalism and expertise. I will definitely buy another car from here.

They always get my Crosstrek in for its service and out in a timely manner. Always give me a discount even without a coupon. Very friendly staff and knowledgeable technicians. Ariel has always been the greatest service advisor. They keep my Subaru running great and dont try to sell me anything I dont need. Good customer service!

I had a fantastic time working with Quinton at Rivertown Subaru. He was extremely helpful and sat down with me to explain every detail of my new car. I’m very grateful to have had such a friendly experience purchasing my first new car with them! I would completely recommend coming to this dealership to look for your new vehicle. Happy customer over here!

Quentin Lassiter and David the finance manager were amazing did everything they could to make buying a car quick and painless! Would definitely recommend to anyone that they buy a car here!

Love this place. Very helpful. Got what I asked for for a great price💕

This dealership goes above and beyond to ensure you receive the service and satisfaction a customer deserves! Byron in sales went out of his way to get the exact Forester I wanted!! No high pressure sales here... just transparency from sales to financing and I was sold! Best experience buying a car. Thank you all!!

Called and s/w Carlos Canas on June 05. Got my price certificate and they had the car i wanted. He got me the quote and after much waiting a quote on my trade. After that it was CRICKETS sound! Would not answer his phone nor did the guy who gave me the quote! He never returned a voice mail or anything! Got an e-mail supposedly from him but some other persons name in the body of the email wanting to know if I was still interested but was like it was from Carlos. They quoted me a car that was supposedly there and when i wanted to buy - no return calls! It is okay, I actually found a Subaru dealership that likes to sell cars and I now am enjoying my 2021 Subaru Forester Limited!!! If you live near this dealer, I would drive to another one regardless of how far it is. I will be sure to mention them in my Subaru survey when it comes after I give the dealer who actually sold me one - a great review!!!

Best price within a two hundred mile radius. Great people to work with in finding the vehicle that’s perfect for you. No pressure sales and no haggling. Smoothest transaction that I’ve had buying a new or used car.

Byron and the Subaru staff impressed me in every aspect of the sale. I’ve been to other dealerships and the Rivertown Subaru “stole the show”! I wasn’t just a “customer number”, I was treated like a human being with the utmost respect from this dealership’s staff. Kudos all the way around!

Mr. Brown and Mr. Rodriquez were great and they helped me get exactly what I wanted. Great experience.

Love my new Subaru!!! The folks at Rivertown Subaru were fabulous to work with- very knowledgeable and efficient. Wish I lived nearby so I could use them for servicing. I appreciate the 5 star treatment you all provided me throughout the whole purchase process- thanks again!!!

Amazing experience everyone was extremely helpful with assisting me while going through the purchasing process!

Rivertown Subaru prided excellent service. My Impreza broke down during a road trip with a deadline. They provided me a loaner vehicle to finish the trip. Meanwhile they took a look at my car quickly, found the problem, and fixed it before my drive was over. I was able to pick up the fixed car the next day. This is probably the best Subaru service center I have been to across three states.

Great experience buying our new 2022 Outback Wilderness. Byron and the other staff were great to work with! We will be back when it’s time to trade our other vehicle!

Great selection of vehicles. Staff was very friendly and made car buying easy.

I Had A Great Experience With Subaru! Bought My First Used Car There They Even Made A Deal With Me And Took Off An Extra $1000 Dollars Because Of A Small Dent In My Door Very Easily To Talk To They Are Respectful Make You Feel Comfortable & At Home They Made My Day & My Car Is Awesome 😎 I Would Recommend Anyone To Them I Promise They Will Not Let You Down! Never A Disappointment I Drove Almost 2 Hours Away & It Was Well Worthid They Also Made Sure The Car I Purchased & The Car I Drove There Was On A Full Tank Of Gas Before We Pulled Off The Lot!! They Are Awesome!!

This is the second time I have purchased a Subaru from this dealership in 16 months. I had a good experience the first time and a better one the second time. I would definitely recommend Rivertown Subaru to others.

The customer service at Rivertown Subaru was excellent. The staff was responsive to questions and offered several options to meet the needs of my family and I. Great service overall!

I have never had such a great experience in purchasing an automobile. Jason was fantastic as a salesman and his colleagues who stepped in for him didnt change the process. My wife and I felt like we were the first people to buy a new car from Rivertown Subaru. David in Finance was just amazing and the sales manager gave us a price that was right where we needed to be and as I mentioned everyone at the dealership was there to help us with anything we needed. Anyone who needs a new or used automobile needs to call or go see Jason, David or any of the Great People at Rivertown Subaru!One last thing Anne my wife literally hates buying a car but Rivertown Subaru changed her mind, She Loves Rivertown Subaru! and buying a new Subaru from them was Fun !!!I JUST WANTED TO GIVE JASON AND DAVID A KUDOS FOR KEEPING UP THE GOOD WORK!I NOTICED THE LADY FROM LOUISIANA WAS AS PLEASED AS ANNE AND I. THANKS FROM TOM!

Byron Brown was so wonderful to work with!! He was able to get me the exact car I wanted for much less than any other dealership I at. He was so helpful making sure I could get the car when I returned from visiting family out of state. Cannot recommend him or this dealership enough!

I am only giving a 5-star review for the parts department, specifically one guy, since I have never delt with any other aspect of Rivertown. Im embarrassed I dont know the guys name yet, but he is in there 99% of the time Ive bought parts, which is frequently. The amount of friendly customer service I have received is unfortunately unheard of in our modern word. A big thanks to this stellar employee.

We had a great experience. It was not as stressful as I thought it was going to be. Love my new car.

Thank you, MrFlakes for making everything better. I appreciate the call and the reimbursement. I will be back.607.00 dollars spent to NOT fix our Subaru. Was given a quote of over 8600.00 to replace motor in a 2009 Impreza. Different mechanic replace ignition part for 115.00 dollars. Car is fine now. Be aware.

I have had a positive experience with Subaru. They did everything that we asked them to. They were really informative and explained so much, so that anyone could understand.

Great shopping experience and knowledgeable sales staff. Best dealer experience I’ve ever had.

Best experience I have ever had in a dealership. Steve Hale had the most patience when it came to helping me and my family. We closed on the car that fitted our budget the best. I am still shocked about how great our experience went.

Always taken good care of us. David Rodriguez is easy to talk to and looks out for you. Stays on top of things.

Marcus is extremely professional and knowledgeable. Would highly recommend for a great buying experience!

We love our new Crosstrec. Scott Fisher is a great listener. Be sure and ask for him. This is our first Subaru and we’re very pleased with our experience with Rivertown.

Got a nice used car at great price. From beginning to end of my car buying experience was excellent. Everyone was kind, courteous, and knowledgeable. Thanks to the whole team at Rivertown Subaru!!

We again received excellent service at Rivertown Subaru! And the vehicles weve bought here never disappoint! Highly recommend Rivertown Subaru!!

We didn’t go expecting to buy a Subaru but after driving and talking with the sales team, we purchased a Forester without hesitation. Safety, features and overall experience made this an almost a no brainer.

I didnt even want a Subaru. I went there to drive a used infinity. The salesman, Byron, casually suggested that I test drive a Subaru. It was a much better and I ended up buying a crosstrek. We never felt any pressure. It was like talking to an old friend. Thanks for the great experience guys!

Byron is a pleasure to work with. Helpful but no pressure. Recommend him.

Went in for an oil change. Waited 2 and a half hours. When they were done the $29 oil change turned into $95. When I asked about it he discounted it. And got it down to $41. I was also given an action plan listing several things wrong with the car. All of which totaled to $4700. I declined them. One of the items was to replaced burned out turn signals for $33 each. None of my turn signals are burned out mind you. All in all this will be the last oil change Subaru will do for me.After Speaking to the manager he explained that the time spent was for more than just an oil change, with me mentioning to the Service dept. that there was an oil leak (even though i was certain of where it was leaking (the oil filter was the problem)) they still did a full inspection to see where else there might be a leak. They also did a full inspection around the car which is how i got an Action Plan The manager that I spoke to on the phone was extremely nice and helped me understand what their process was. He is going to look into how i was given an incorrect price. I feel a bit better after talking to him. I still will not be able to get the Action Plan done.

Great experience! great customerservice! Easy to work with, definitely reccomend Rivertown Subaru to anyone.

Great place to purchase a new Subaru!!

Highly recommend sales man Marcus Sanabria!!! I came in knowing what I wanted and the prices I needed for them to put me in the car that day. He had no hesitation to meet my needs to have the keys of my new 2020 Subaru ascent in my hands in a few short hours. If you go shopping highly recommend meeting and talking with him!

If you are looking for outstanding and professional service, go to Rivertown Subaru, you won’t be disappointed. Marcus Sanabria was my salesman and he was very knowledgeable and attentive to my needs. Also, sorry don’t remember his name but the Financially representative that handled my documents explained each one throughly and ensured I understood each one. Thank you Rivertown Subaru for the great experience!!

I placed my truck for sale online, convinced I wouldnt get payoff with a dealer trade in. I was looking for a base Jeep Wrangler Unlimited. I found a Jeep on Rivertown Subarus website through CarGurus but did not inquire since I had yet to sell my truck, and this Jeep was out of my range. I finally decided to test the water, just to find out how far away from a deal Id be. I sent an inquiry through CarGurus. I received an immediate response but I didnt follow up for a couple of days. I finally sent a detailed email to Stephen Henderson, explaining my situation. In a very short period of time he replied with a deal sheet. They would pay off my Tundra and would be able to complete the transaction if I decided to go ahead with it. Two days later i drove the 2 hours to the dealership and picked up my Jeep. Steven was honest, professional, and overcame a couple of small misunderstangs to make things move along. The environment was no pressure and probably the best car buying experience Ive had..... And Ive had a lot. I left very impressed with my used Jeep. It was immaculate. Im also impressed with Stevens level of urgency and commitment to making me happy with every request. I also want to thank Stacey Day. He gave me a tip which I wouldve never followed up on. He told me I could get a refund on my service agreement which I purchased when buying the truck I traded. I had no idea. I collected $3000 from that, making this the sweetest of deals.Stephen and Stacey- If you ever read this, thank you for making my experience a memorable one.One complaint- no lids for the complimentary coffee cups LOL.

Just bought my 1st Subaru! Everyone at Rivertown was very helpful, friendly and gave me the best deal on a new Ascent. Follow-up has been great and Quinton, my sales rep, and David, the finance rep, especially went over and above to answer all my questions and gave me great customer service. Rivertown itself is in a great location and was clean, bright and followed Covid protocols to make the buying experience pleasant and safe.

Helpful and attentive at every step. Accurate information and fair transaction

It is generally stressful to buy a car. Riverton Subaru doesnt give much ground of msrp but they arent arrogant about it or try high pressure tactics. I have bought two Forresters from them and I have been very satisfied with these SUV. Their service department is professional and courteous,. And during the seven years I have dealt with them I have had no issue with quality of their work. If they have to keep you car over night they will give you a loner if you need it

Good vehicles courteous staff good deals

Ariel at Rivertown Subaru is wonderful to work with! She takes great care of my car and is always pleasant and professional. I like all the people who work there, but, I make sure to contact Ariel when I need to service my car.

Great service people. They actually took me out and showed me what was wrong with my car. And have me a great deal. I value that in a service department. They value you after the sale, even years later.

This is a very friendly dealership. They know their product sells itself, and we experienced no high pressure sales tactic. I shopped online at other dealers and they met the lowest price I found and brought in the exact vehicle I wanted.

Great experience. Very helpful, knowledgeable and great customer experience.

Very small inventory but competitive pricing compared to ATL, Montgomery, or Kennesaw so if they happen to have the exact model and trim level you want, you can buy it with confidence that youre not getting ripped off

Excellent service without pressure!

Customer service was excellent. Quick and easy process.

It was awesome. We didnt have an appointment but we had an emergency. We just have one car and we needed it. The only thing that I can suggest is that they need to have loner vehicles for customers that need one.

Quinton Lassiter was a great guy. Only reason we stayed and bought a car after Damane Shepard ( Sales Manager) misled us about a car we were interested in buying. We had communicated throughout the day, but didn’t let me know the car had been sold till we arrived at dealership. Damane couldn’t even walk out and introduce himself after Quinton called and let him know we arrived. We had to go find him. Finance was great and the custodian congratulated us on the way out. The only negative I can say is about Damane Shepard. Luckily he has a great crew to make things happen or this dealership would be struggling because of Damane.

Wow! So impressed by the customer service they provided. Quinton (sales) and Damone (sales manager) were great. Being pregnant, they made sure to truly go above and beyond to keep me safe and get me in and out in a timely manner. We bought a Forester and are in love. We were referred by a friend and we are so glad we drove from Atlanta to Columbus (even though there was a closer dealership) due to the customer service and pricing that was in our budget. Thank you all again!

Great people, great service. A bit pricey but you get what you pay for. I give them 5 wrenches.

This dealer was great they gave me a “Complementary service “or so I thought, they said they would find out what was wrong with my car free of charge and when I went to leave and get my keys they handed me a bill after I talked to them 5 hrs before and they said it was free and they would call me before they started to charge me. 5 hrs later my car was really very fast btw and I never received a call telling me I was going to be receive a bill the gentleman in the camo jacket very nice and easy to talk to I think it was their policy to send a bill but they fixed it quick and took very great care of me and Kevin thief tech was a very smart guy with my style of car.

Thank you Rivertown Subaru! Excellent service from your service department this week. I will be returning for future service to my Subaru vehicle! Cheers!Best service and prices in the area!

I had a great experience at Rivertown Subaru. The Team was engaging, listened well to my needs, and were very knowledgeable about their cars.

Only giving 1 star because that is the lowest number possible. Absolute worst customer service EVER buying a car. We are repeat Rivertown customers and have learned they are NOT all the same!! Rivertown Buick GMC will be the ONLY place we go from now on. They kept changing the numbers until we noticed it and pointed it out, they listed 2 million miles on my trade in and never spelled my name right even after getting a copy of my drivers license, and we had to be the ones to catch all the errors!!! All of this was AFTER they stood at the front desk for 20-30 minutes arguing about “well why do I have to do it” and complaining back and forth. Richard at Rivertown Buick GMC will be the only salesman and dealership we go to!! We left Rivertown Subaru and walked next door to the Buick/GMC dealership and explained the issues, they explained they couldn’t sale anything from Subaru lot BUT immediately found a car on their lot, offered DOUBLE for my trade in and I ended up with a nicer car for less. I originally came for one specific car which was unfortunately at Subaru but I found a even better deal at Buick/GMC! #thankyouRivertownBuickGMC

I’ve used the service department for all my oil changes and now the 30K check. Always great service, but I gave a 4 instead of 5 because I was disappointed that they didn’t do at least a quick wash.

I was greeted promptly by the service department representative and the work was done before the estimated time of completion. Excellent experience and I would recommend this department to everyone.

Love the Service Department. They take care of my 2 Subarus and are courteous

Requested an appointment at 9:00 AM. I arrived early and they took my right away. I was surprised for my first service on my new subi. Only took 30 minutes to complete. Thank you Rivertown Subaru!HuffRLTW!

Friendly people, fair price and a comfortable waiting area.

Great car buying experience! Everybody is very nice and helpful! 10/10 would buy from them again.

Richard and this other guy, really helped. Staff kept it 100, in and out. They really care and you can tell ❤️

Fantastic buying experience!

The staff is always so nice and keep me in the loop on my repairs. Definitely would recommend!

Outstanding service always. I love that everyone gets involved in ensuring I get the help I need, from the person who sold me my 2016 Subaru Forester when it was new, Quenton Lassiter, to fellow sales rep Steve Hale, to service rep Ariel, and to the other kind servixe rep, a man, whose name I failed to get, who checked my car in for service. Every visit is exactly as good. I have never had a bad experience with Subaru. Only positive ones.

Great experience at Rivertown Subaru! Ask for Bryan Brown!

Top notch work from these guys~Would definitely recommend to anyone! Quality work and Service....Very Professional and Courteous!

No pressure sales people, and high level service from all the employees.

Friendly staff! Quick and easy experience. Marcus was a great salesman!

Sonya Pettis did a fabulous job of helping me!!! She worked with me via phone and I drove two hours to buy a Subaru Outback from her. I highly recommend her and Rivertown Subaru. Everyone was friendly, upbeat, and helpful. I will come back!!!😁😁😁

We got a fairly decent deal on a trade in for a used Odyssey from Rivertown Subaru. The sales staff was good to work with and they were obviously concerned about our needs and they worked hard to make us satisfied. The service department seemed to lack in attention to detail, which is why I only rated 4 stars. If I had purchased a new vehicle from Rivertown Subaru, I have no doubt they would have received 5 stars from me. I would recommend this dealership as they were diligent, attentive, and willing to work with me (the customer.)

I was very happy with the level of great customer service and how hard they worked to get me the monthly rate I needed. They did an amazing job of explaining everything in detail and went above and beyond. 10/10 will buy from here again one day.

Good thing its a Subaru, people who buy them become a member of an elite group. Freedom at its finest. Thank you Steve.

Easy low pressure, fair deal

So they towed my vehicle and actually did fix the busted wheels and blown tires, but..... GM and sales manager were very considerate of employees stealing my personal belongings from my car. Travel soccer coach with more than $2000 worth of gear and it’s not their fault or problem that their employees stole from my car. Supposedly, I signed a waiver...Multiple phone calls that resulted in both telling me and family to shut up because they didn’t like what I was saying. Please consider before you use them. Unfortunately, this is all there is in Columbus. Will never buy a Subaru again that’s for sure.

This place is so awesome and nice to their customers. They explain everything very thoroughly and they dont push you into anything youre not willing to get yet. They really work with you to get you into a vehicle of your liking. Their service department is amazing as well. Very quick and if it is going to take longer they come in and speak with you.

Went in with my grandmother to look at possibly getting a Subaru. It was my first time ever buying a car which I was expecting to be a difficult and tedious experience and Steve (Ernest) Hale made it easy for me. All options and features of the car were explained to me and he was very patient in helping me understand what it was I was buying. Wayne was also great in helping me with the paperwork. Totally recommend this place to anyone who is a first time car buyer, they listen to you and are patient.

What a great experience for me and for my daughters first experience as well. Stephen was helpful from the beginning when we reserved the appointment online to the moment we signed and got the keys. Im truly impressed with his performance and knowledge, not to say his customer service skills were above par in my opinion. He will go far with that personality and drive at Subaru.As for Stacey, the sales manager was great too. He had us lined up and got things done in a timely manner. He was a pleasure to work with and made the financing experience a smooth one.Thank you so much guys, this experience will be shared with all my friends and family. A great deal is when all parties are happy in the end.Good luck Stephen and Stacey!!!

Ill buy a Subaru just never again from you all.

Had my wrx serviced today . Best experience I have had at a dealership in along time!

Great all around experience. The sales staff went out of their way to assist me in purchasing a new car. They listened to my needs and assisted me in finding the best match (unlike another car dealership in town). Anyway, if you are looking for a quality new, or used car please give Quinton, or Stacy, a call they will help you.

This was the best car buying experience Ive ever had. The whole staff was very nice and they expedited the whole process. I found the perfect car and everyone from the sales consultant to the finance guy exceeded all my expectations. Thank you rivertown Subaru!

They were checking my tires after the light went off. They filled tire AND washed my car. I love my Subaru Outback and I love our Subaru dealer and the awesome service department!

We absolutely love our Subaru Outback! It was actually refreshing how fun, easy and straightforward Tim Newsome at Rivertown Subaru/Volvo made the entire process. Honestly, we had been dreading the thought of buying a new car, but Tim and Paxton made the whole process so easy. My husband and I walked away knowing we were treated fairly and respectfully. It was such a positive touch to be able to select a charity to donate to. We will definitely be repeat customers, but this Subaru will probably last for years and years!!

My experience at Rivertown Subaru was exceptional. In fact it was the best car buying experience in multiple vehicle purchases over the last 25 years. The staff at Rivertown were a pleasure to work with and my salesman, Quinton L., went out of his way to accommodate my time schedule. I traveled 190 miles each way to make the purchase with Rivertown.

Not a place I’d go for good business. Management allows employees to steal items from vehicles without any repercussion. They shifted the blame to make it seem like it was our fault that we trusted them with our keys. Make sure you take that car looking brand new if you go, if not, they’ll clear it out for you.