The buying experience here from online to on site was virtually flawless. I did have to play the game to get a fair price for my trade which is to be expected. But overall the buying experience was awesome. As with any used vehicle there are some things that you find that are acceptable as is. Other things are not. So before committing to the vehicle I made it clear that I would need in writing, that my ac would need to be working properly. It seemed to be a matter of an actuator preventing air flow on the drivers side. It was agreed upon. Throughout the next few weeks I had to arrange for a time convenient for the service department to check things out, being that I am not local. Once a day was set I arrived very early and to my surprise the service dept was unaware that I would be coming. Now, Im starting to feel like my business no longer matters. I waited for approximately 4 hours before being told that it would likely need to be taken to the Chevy dealership to be repaired. Another option was finding someone to repair on my own at their expense (under $300). Id already wasted half a day, I opted to simply leave the truck there so that the process could begin promptly. Weekend and holiday aside, I need to be updated regularly on the status of my vehicle. I cannot take off work or leave work without prior notice. I feel there is great lacking in the service dept and even more so in the communication from salesman to service dept ONCE THE SALE IS MADE. It has now been 6 days, 3 full business days and as of right now my 3 star rating stands. No rental offered. Will update again in a few days.UPDATE:Rivertown Ford was extremely prompt in acknowledging all of my concerns that I had and equally prompt in resolving them. As promised, I would amend my rating and review based on my satisfaction of their service and I must say that I stand corrected. Sometimes a little communication goes a long ways. Special thanks salesman Assad Lowe and General Manager Bradley Williams for ensuring things went smoothly. 5 stars!

We highly recommend Norma Kline, Sales Rep for the best service. She has helped us purchase four vehicles. She takes the time to learn what her customers want and need are. If you see Norma, tell her we sent you. She will take great care of you.

Taylor was so very courteous, patient, and engaging. It was an extremely pleasant experience. Although I hadnt been to the service dept in a while, Mark B. remembered me and was very quick to acknowledge me and welcome me back. My whole experience was wonderful!

Ms. Bernie & everyone I came in contact @ Rivertown Ford were exceptional. Although I had an awful experience when my car was stolen then located, I was quickly put at ease when needing help with replacing my keys. Thank you Ms. Bernie!

Called since the beginning of a recall during the summer. Service tech told me a manager would be contacting me about the recall, scheduling, and when the parts would be in. I never received a call. I would call every two weeks for months and would tell them to put a manager on the phone so we can get my truck recall taken care of. I told them I never would receive a call that I needed my truck scheduled. Finally after a few months I called again and they were able to schedule me in for a recall. Took it in at 11:15am received a call around 1430 letting me know my truck was ready. Quick fix on the recalls. I’m giving three stars because I was told multiple times I would receive a call by close of business for several weeks and never received one.Edit: reached out to the general manager who posted below on my comment. Emailed my phone number and still no response

Ms.Taylor was my service advisor. She was very professional, courteous and made me feel welcomed. Even with their shortage of employee’s due to Covid-19, their service was outstanding. I highly recommend this place to service your Ford vehicle.Joe Ferrero

I had an 80,000 mile service apt. for my 2014 F-150. Robbie, my service advisor, was prompt, polite and thorough. However, the most valued asset he displayed was his knowledgeable advise on how to keep my 7 year old vehicle in good shape based on my sevice record and the mechanics vehicle inspection report..

Mrs,Bernie was an excellent Service Personnel today. She took time out to go to parts area to see if they had the recall part for my 2016 Ford Edge. She informed me when my Vehicle was ready from the Oil Change to pay my bill. Last she walked me to the location of my vehicle and asked me to please come again to Rivertown Ford. She has a very good Customer Service Personality. Thank You 😊

This dealership is clean and the staff are courteous. I went in for a recall for my F-150 and the whole process went smooth. Thanks to Mark and Cindy for taking care of me. They even arranged a courtesy Lyft ride to my house and back. Thank you!!

Have bought multiple vehicles from Rivertown Ford over the years. Last 2 experiences have been with Connor. He sold me a 2014 Ford F-150, 5 years ago. Called him to help me get some parts a month ago and he told me about some great Ford promotions on brand new trucks. So I bit! Looked at the numbers, deal looked good, but there was nothing wrong with my truck so I walked away. Then a couple days ago, get a text from Connor, he has the truck in the right color, better package and even better numbers! Connor is not pushy, but he knows what his long term customers want and knows how to close a deal! Even Steve in finance did the paperwork with me 5 years ago did this vehicle, too. Nice to have familiar faces when making major decisions. Very smooth transaction from beginning to end.

Mark was my service representative when I took my truck in for services yesterday. He ensured all my requested services were taken care off and even helped me take care of some additional things that I didnt know were out of tolerance. His number one priority was ensuring my vehicle was safe and in optimal performance. He even stayed late to ensure I had my truck for work the next day! Professional, courteous, and kind, he is what a service department should want for a service representative! I will certainly return to Rivertown for all my future vehicle needs!

My Dad took his mustang here servicing and got his car back with a scratch on the bumper and now his check engine light is on. He called to let them know about the issue. Nobody answered his calls so he ended up having to go up there daily. They eventually repaired the scratch. Now he has an issue with the check engine lights which he did not have until he took his car here.The check engine issue is being repaired by another repair shop. Do NOT take your car here for maintenance or repairs!!!!

Extremely professional. I have bought numerous vehicles from Rivertown Ford and Mark Pierce in particular. He is a top notch salesperson.

I call Mark Pearce back in June about a truck he said they did not have any F250s. He promptly said that we could go to the Ford web site and pick out what I wanted and put in an order and we did.On 7-8-21 I got a confirmation that my order for a 2022 F250 had been confirmed. Then on 7-20-21 I got an email saying that it would be built the week of 8-23-21. Then on 8-26-21 I got an email that my F250 was built and would be shipped that week… Wow how impressive and easy was my FIRST Ford vehicle purchase. September 2nd my truck arrived and man do I love my Ford F-250.Thanks to Mark and Tommy this was a supper smooth and easy deal. I am sold on Rivertown Ford’s whole team.. Thanks I will be back for sure!!

Awesome customer care. The employees are people oriented. They listen and make recommendations that are beneficial to the customer. Their goal is to take care of your vehicle in a timely and proficient manner. Kudos to the service department.

Connor and Mike made getting our truck such a smooth and seamless process, from start to finish. I truly appreciate their dedication.

I really enjoyed working with Derrick on the purchase of my truck: He was responsive and kept me informed throughout the process, from order w delivery.

Last night my car wouldn’t start. We tried jumping it, no luck. So we had it towed to Rivertown Ford. I tried to make an appointment online but there were none available until Thursday. First thing this morning I got a text from Taylor telling me they had received my car and would take a look at it ASAP. Around 1:00 she called me with the very reasonable estimate. I accepted the diagnosis and price and expressed that I really needed my car back tonight if at all possible. By 3:00 my car was ready for me. I can’t thank the service department enough! Tomorrow is a crazy busy day that will be much easier now that I have a working vehicle.

Our buying experience at RiverTown Ford was nothing short of amazing. The salesman Steve was professional, knowledgeable about their inventory and worked diligently to get us into our dream car he listened to our needs and was extremely patient. The whole store was clean, neat, organized and everyone there was happy to help with any of our needs. We had such a great experience, we will be buying another vehicle very soon from them. I highly recommend RiverTown Ford for all your vehicle needs! Thank You RiverTown Ford!

Love this place. They take care of my car needs in a timely and professional manner. The waiting area is comfy, free wifi, snacks, clean and just well equipped. The staff are nice. The mechanics are knowledgeable.

I was very pleased with the cleanliness of the service department and the courtesy shown to me by all of the employees I encountered. The wait time was longer than I anticipated but Tom McCain, my Service Advisor, explained the reason for the lengthy wait. He also carefully went over my receipt so that I would understand exactly what services the mechanic performed and which ones, that I had requested based on your service pamphlet, were not suitable for my vehicle. Overall, I found everything satisfactory and the price reasonable. I will definitely return!

Great experience with Robbie and Scott ! Transmission issues and it was fixed in the time frame for which they promised ! Robbie has always went above and beyond for me !!

My appointment time was met as soon as I arrived. The update on my vehicle through text messages kept me informed of my vehicle. My vehicle was completed in a timely manner. Thanks again Rivertown Ford.

Nice, clean 5 star service. Great view. They treat you like you matter. Special thanks to Taylor and the engineers. I would recommend to anyone

My salesman and the finance manager were so understanding and nice. I had credit problems and not once did either of them act like that was an issue. I was also there right at closing and they never considered that a problem. You should consider both to be outstanding and amazing employees.

After test driving multiple F-150s I contacted Rivertown Ford via their website and was immediately contacted by Assad Lowe. He asked questions to find out what vehicle I was looking for and assured me he had the one! Within a day we were able to reach a fantastic deal and now Im driving my new 2021 F-150 King Ranch. I would highly recommend Assad and will refer all my friends and family to him. Thanks Assad!

Tyler and Danny were incredibly honest and helpful in getting me into my new expedition. They treated me fairly and offered high value on my trade in and worked with me to reach my bottom line. They respected my time and made the process quick as well. Would be happy to return to them and refer others to them as well!

Service was generally good. Took a week to complete but it was a major service. My only (and biggest) complaint is wait times on the phone was 10 minutes at the shortest to 40 minutes at the longest simply waiting to be connected to any service advisor. They need some help here. Or plan on having something else to do while waiting to be connected.

When I came in, I was told it would be hours before I would be see even with appointment,that I waited a week for. And was then told it may not be fixed that day if they didnt have the parts. Wow. What a way to start out visit. We waited for 2 hours got a call that a back brake and rotor job on my van would be a grand total of 940. The good news is that I have brakes for life on the back now. (But I do get to pay the service charge. )

The agents I dealt with were very helpful and courteous.

The Service Writer (Don) was very professional. I am glad that Don was the one that waited on my granddaughter. This is the first time that my 22 year old granddaughter had to deal with something of this nature. That being said I am glad that she had a good experience which meant a lot for her in the future. Don kept us in the loop of everything that Rivertown Ford was/had to be done to her vehicle. Big Thanks to Don Maclaine (I believe that is his last name.

Go to Kenny or Tim. They are the absolute best in town! Even if you dont have a Ford. Go there! I would give it a 10 star review. No doubt. Best in town

Everything was easily done online and pretty much streamlined. Jerome Brown was very exceptional, very informative and helpful. He made everything very simple for me from looking for a vehicle that I wanted all the way through delivery and finance. I highly recommend him.

Ms. Taylor was awesome, very customer oriented. She kept me informed of every step while my vehicle was being prepared. Kudos to you Ms. Taylor!!

Kenny Cook is very knowledgeable, and he really ensures that the customer gets the best possible service. My truck runs great now! Rivertown Ford is a very professional organization.

My experience was great. The service associate Robbie Andujar updated me at least once a day and updated me with any changes good or bad. His positive attitude made the experience wonderful. I have an extended warranty and was prepared to spend several thousand and was shocked to see my portion of bill was little over 400.00 which included a new battery and deductible. Robbie met me on day one and remembered me and called me by my name when I walked in the door. The associate that worked on my 2017 F150 emailed me also updating me on his progress. The experience was wonderful and I look forward to River town Ford and there associates working on my truck if I have any issues.

Brought my vehicle in for work after an accident. Got a runaround from the insurance agency, the service department (who couldn’t supply information to the insurance company that was visible over the internet?) and, ultimately, the service department manager. This last person, besides ignoring me for two days in a row before I finally got me on the phone, tried to have things fixed that weren’t part of the accident, and may have been the reason the claim was rejected. Regardless, after a month in the shop and $165 in “diagnostic services” I’m now in the hook for about $2000 in repairs. Never going back and, after owning 4 Ford vehicles, never, EVER buying another Ford product.

I dropped my truck off for a recall and went ahead and got the works service. Staff was great and Robbie kept me up to speed throughout the process, including the results from my multipoint inspection. Great service and I will definitely be back.

Clay and his team were a pleasure to work with. I purchased a CPO Mustang site unseen. I am in Florida and couldnt make the trip to see the car. Norma was my sales person and she provided me with as many pictures as I asked for, down to the smallest detail. Steve took care of my financing needs and the whole team provided me with first class service. Norma even stayed after hours to wait for my transporter to pickup the car for the trip to Florida. I have purchased many vehicles and this was by far in the top two of my best experiences to date. I highly recommend the team at Rivertown Ford, buy with confidence.

As always Ford delivered excellent quality work with excellent service and great customer care… the only reason I didn’t give 5 stars is because when checking out there was no help and Tina that helped me was overwhelmed and did her best and was very kind and patient with me . Crystal rocks in getting my car ready too :)

I had an excellent experience with my service. The technician, Kenny Cook, did a superb job in processing me in and explaining what was going to take place during the service. He was very knowledgeable about my particular premium service package and what it was going to cover. He told me about how long that I would have to wait and when the service was completed, he came and got me. I was there for about a hour. If you want excellent service with a knowledgeable technician, ask for Kenny Cook.

My experience was great! Kenneth Cook communication with me through text, email, and phone made the process of repairing my vehicle enjoyable. Customers Service is the most important thing!!!

Sales team is top notch and Patryck made the whole process much more easier. I just told him what I needed and he them lined up ready to test drive. Super easy and painless experience. Definitely recommend getting your next Ford through them.

We were looking for a very specific make/model of a used vehicle and happened to find the one we wanted in Rivertown Fords online inventory. We called, confirmed that it was still available and set up a a 3 oclock appointment to see the car, as we had to drive three hours to get there. Assad Lowe contacted us while we were traveling, got the keys and parked the car right at the dealership door so we could quickly see it and take a test drive. We drove it, decided to purchase, paid for it and we were out the door by 4:45pm! Great job by all, everyone was very happy with the outcome.

Wonderful service! Didnt try to sell me anything I didnt need. Honesty, integrity, kindness and much much more. You have my business for life. Keep up the good work

Better customer service doesnt exist. Crystal knows that I drive for work and she always works swiftly and tirelessly to get my car back on the road asap. I cant speak highly enough of her. Thanks Crystal!

I purchased a beautiful 2019 Mustang from Rivertown Ford. The experience was amazing! Derrick is the man! I live in Florida so buying a car site unseen is nerve racking. Derrick and the guys made it easy as pie. Constant communication and updates. Truly professional! I had my car in my driveway within 48 hours. These are the guys you want to buy from. Thanks guys!

I called the service center and was given great customer service in setting up our appointment over the phone. When we arrived at the service center everyone was polite and welcoming. Tom helped us get squared away and communicated with us effectively, calling or texting to give us updates on the status of our truck. We look forward to working with them for all of our services in the future.

Taylor is a Super Star! I recently purchased my vehicle from CarMax. There was an outstanding recall as well as this clicking noise that I wanted a technician to look at. They quickly fixed the recall but were unable to identify the noise without further investigation. Taylor wrote a detailed report capturing all of that information which enabled me to have CarMax pay for all of it!

This is the third vehicle I’ve bought from Rivertown. Every time it’s the same experience: I walk in, choose the vehicle I want, and drive out a couple of hours later, with no hassle pricing, a fair deal. I will come back again for my next one!

Excellent service. Very professional and thorough with explaining the work required and cost associated. Worked with me and accommodated my requests making things easier for me.

Rivertown Ford was amazing with not just one vehicle purchase, but two, within 4 months of each other. They made the entire transaction seamlessly easy and 100% bearable during both visits (first visit I was heavily pregnant with a tired 2 year old, and the second visit we had a cranky two year old and a newborn). Every single staff member we encountered was polite and courteous the entire time we were there, whether we were in the building or out on the lot.They were incredible with not just my husband and myself but as well as our cranky two year and our whiny newborn. The salesman are knowledgeable and not pushy like car salesman we have dealt with in the past.The finance department was able to secure wonderful rates, gave us a higher trade in on both vehicles (more than anyone else would) as well as add on packages at a low price for both vehicles. Rivertown Ford was so amazing with the purchase of our Ford Explorer that we went back 4 months later and bought an F-150.Our salesman Zach even helped me install a car seat while my husband finished the transaction. They are over all THE MOST spectacular car dealership we have worked with. I will recommend this dealership to anyone that is looking for a new vehicle!

Engine light came on when driving home from work one afternoon. Took my truck to Rivertown Ford service department but unfortunately it was after hours by the time I arrived. When I went inside there were still some folks working at the service desk which were more than willing to assist me. They very easily could have told me they were closed and not accepting any more customers for the day but instead they went out of there way to take my vehicle after hours. Left my vehicle there with an appt scheduled almost a week out as they said that was the only available time they had. Long story short, I got a notification two days later that my truck was diagnosed and repaired as they were able to work it in several days before my scheduled appt. Customer service was excellent!

Outstanding customer service. Everyone was exceptionally considerate and respectful. I highly recommend asking for Tom. He kept me in the loop and took excellent care of me.

I wanted a new vehicle for my daughter sweet 16. My kids Barber Justin told me to go see a guy name Derrick R. at RiverTown Ford. I am well pleased with my choice. Thank you Derrick for being an amazing salesman! I recommend anyone to go see Derrick!!! He will not disappoint👍🏾

First time at Rivertown Ford and the service was excellent. Mark Bair walked me through the service and what was going to be done to my vehicle. Speedy transactions with no filler. Felt right at home. This is an excellent dealership to go to.

I had a great experience buying a car in Ford. I met with Assad and he will walk the extra mile and help you to chose your car and seal the deal. Assad was extremely helpful and work diligently to close the deal at the lowest possible price. Finance people were also helpful and informative, they were able to issue the loan under my 19 years old child and I signed as a co-signer at a very good rate. I highly recommend Rivertown Ford and Assad when you go there.

Excellent service. Vehicle was ready with everything completed on time. Timely communication and fairly priced.

Crystal is the best smart and pretty funny. Great service overall. I’d definitely take her out for coffee she has a great kind friendly personality 👍

Went in for a recall on my 2011 F150 and they were done in no time. They were polite and courteous. I would recommend them to anybody.Thanks. Richard

I needed an oil change and had a great experience all around. John S. was my technician, he is awesome I definitely recommend him!!

Fantastic crew. Answered all my question, and then some. Very professional. Explained everything they did and what needed to be done. I would recommend Rivertown Ford highly.

True professionals. I thought Toyota next door had it made but its Ford hands down. Additionally I would not have bought the truck if it wasnt for Zack Knight. I was just looking around and checking prices. Because of him I will continue to get Fords for myself, my family, and recommend for all of my friends. Hands down the best customer service I have received buying any vehicle. That is why I bought the truck. It was the customer service.

My wife and I were in town visiting family, and after dinner Thursday night, we saw a screw in our rear passenger side tire. Having bought our Explorer in January, I took it to the Service Department Friday morning. Crystal met me in the bay and let me know I would need a new tire, told me the price, and let me know that the tire would be in that afternoon. She couldn’t guarantee that they could fix it by close and since it appeared to be holding air and pressure fine, would I be willing to come back this morning. I arrived right after 8:00, and Crystal, Tina, and an unknown technician had the tire replaced, balanced, and everything by 9:10! Thank you for a great service experience!

I enjoyed the excellent service I received today. I had my oil changed and tires rotated quickly. Keep up the good work.

Wanda was great will tell everyone to go to Rivertown Ford and ask for Wanda

Outstanding service. Courtesy and helpful. Kept me informed of what was going on. Will continue using services. Thanks everyone for the job well

Friendly, helpful staff and the dealership is clean and organized. Wait time for standard oil change and tire rotation is about average. Im a satisfied customer and will probably buy my next vehicle from Rivertown Ford.

Robbie was great to communicate with me about my vehicle. Service and repair was excellent,but prices are too high.

UPDATE: The service manager, Scott, reached out and was concerned about my previous visit. He offered to order a new front tire at no charge and apologized for any inconvenience. I brought my vehicle in today and he had it taken care of ASAP. I’m very satisfied for the quick and friendly service from both him and Donnie.I scheduled my service appointment on a Wednesday at 9:45 AM. Nothing on the website stated that would be an appointment to speak with a service advisor. Also, after 3 1/2 hours I called to check to see about the progress on my vehicle and the person I spoke with told me they cannot give me an estimated time of when my vehicle could be picked up. (It takes about 12 to 20 minutes for your call to be answered when you called the mainline and had the option for the service department.) They didn’t even have mine being worked on when I called. Long story short, they had my SUV up until today due to the fact that the technician that was working on my car was off, they never told me that the shop was overbooked, how they couldn’t get to mine same day, and they almost forgot to patch my tire. Honestly I don’t feel safe driving my vehicle with a patched tire. I would’ve rather they replaced the tire.

It took me 2 hours and 15 minutes just for an oil change. I set up my appointment way way before and I was thinking the appointment will give you a sort of definite timing to get the service. But that was not the case. Even the smallest company will not keep you waiting for more than 2 hours for an oil change. I was thinking Ford Rivertown is big enough to setup an efficient system for their clients but I was wrong. I am very disappointed with their service. If zero star is an option I definitely select that.

Tom waited on us as soon as we got there and understood what our needs were and kept us up to date when it was ready.

Very good experience, our service rep,Morgan kept us up to date and felt very comfortable with Rivertown Ford taking care of our situation

This was a very positive, relaxing, and pleasant experience. RIVERTOWN’s people are very easy to work with. They quickly answered any questions we had and applied helped us get the car we wanted

Love my Ford and the folks at River Town. They took such good care of me, my vehicle and peace of mind.

Today was the first time I have used Rivertown Fords service department and was completely satisfied with my experience. They delt with the problem I was having with my car in a timely and efficient manner. I was kept inform of the problem and the cost before working on it plus talked to the warranty department to make sure of what they would cover. Was very pleased with my service advisor.

Was in the market for a used SUV to replace my used SUV. Had over 20 listings across metro-Atlanta saved but wasnt really feeling great about any of them. Expanded my search range and found a great deal 93 miles away at Rivertown. Got in touch with Client Advisor Assad Lowe who was quick to answer questions about the car over the phone and send photos. I knew I couldnt miss out on the deal I would be getting at Rivertown.Got to Columbus in my rental as the sun was going down and literally test-drove the vehicle into the sunset. I was sold, but the Dealership was closing soon. Assad still made sure we closed the deal that day. Financing took less than 15 minutes. Ive always been told to haggle at dealers but asking Can you come down on that? didnt even feel appropriate as I asked because the vehicle was not only a fair price compared to the other vehicles I was considering, but a great deal in itself. They can really stand by their record of Not over-pricing for the sake of winning a negotiation.Buying this car was on of the easiest, fastest, friendliest, and fairest transactions Ive ever been a part of.Assad even coordinated having the vehicle delivered to my house (93 miles north) NEXT DAY! I would absolutely make the drive to check out their inventory again next time Im in the market and would suggest to anyone that a drive out to Rivertown from Atlanta is well worth it.

Needed major front end work done on my truck while I was out of town and Tom the service manager and his team really went above and beyond to get us back on the road as quickly as possible. Thank you guys so much!!

Everyone was so nice answered all my questions Ill always go back to RivertownFord for all my services Thank you Rivertown Ford

Great sales & service. Purchased 3 vehicles in 5 years and have not been disappointed. Any issues have been quickly resolved to my satisfaction. Kenny, our service rep is wonderful!

I am from out of town but needed the routine service. Customer service attention as soon as I pulled in. Assigned to CS rep M. Good who was friendly and professional. detailed info sent upon completion.Pleased with service

Kenny did a great job keeping me updated- thank you

Moving from California to the Columbus area we called to make an appointment to get our vehicle serviced. This was our first time at Rivertown Ford, When we walked in, the first impression was that the facility was was very clean and well maintained. Secondly we met Maria who at first impression was very polite, friendly, and knowledgeable. We immediately started talking, and laughing as if we knew her a while. We realized that she would become out service advisor and was very happy. We left our vehicle with her, and when we got home, she informed us of the status of our vehicle and when it would be ready for pickup and all this time she was very polite and very professional. She advised us that she would be off the next day when we come to pick up our vehicle. She also told us who would call us when the vehicle was ready. When we arrived we were escorted to where our vehicle was parked, they started it and handed us the key fob and asked if there were anything else they could do for us. Our experience at Rivertown Ford was amazing and look forward to the team to keep our vehicle running smoothly.

Highly recommend Mr Kenny did an awesome job and very professional.

Great service was provided by Rivertown Ford. Service team members, Ken Cook and Taylor were absolutely awesome from beginning to end of my service.

Always a good day spent here with Zac. Ive spent multiple days buying here and its always been worth it. He did a great job taking the dreary out of any waits we had. Straight up guy that seems to care about and enjoy the job.

Tom (in the service dept) was great to work with. Thanks to him I am happy I chose Rivertown Ford.

This was the easiest vehicle purchase I have ever made. Mr Raymond and Danny are amazing. We were given a great amount for our trade and no hassle just straight to the deal. This was the first time my husband left a dealership a very happy man! We love our new car! We will be doing business with Rivertown Ford in the future! Thank you.

Service person was very helpful and explained everything that was being done.

Crystal is one of the best advisers that I’ve ever dealt with. I will only use her for my truck service needs! She has always provided great service every time ! To be honest a portion of me sticks to Ford just cause of the service that she provides and performs every time!

I have worked with quite a few service representatives at Rivertown Ford in the past and have had many different experiences. With that being said, I must admit that my experiences with Ms. Maria Dowsett have, by far, been more gratifying. After having my vehicle serviced with her as my service representative, I have a complete peace of mind that my vehicle has been extensively examined and is road-worthy in every way. In fact, I told her today that I think of her as a contender because I feel that she would fight for what is right when it comes to the maintenance of my vehicle. When I drive it, I feel completely at ease without any worries of break down or mechanical failure.

Love the atmosphere. Quick and clean services. Mr. Tom made everything excellent

Rivertown scheduled my maintenance in a timely manner and met my transportation needs during the maintenance of my truck.

Pleasant experience, go see Zac if you want a good deal on something! The man worked with me and we got it done quick and easy. It was a blast and thank you for my 17 Accord Coupe! Left a 17 accord 4 door behind and got a cheaper payment!!! Talk about happy! Thanks Rivertown Ford!

Crystal from the Sevice department was GREAT she was patient with my warranty company and me. Everything was handled perfectly would definitely recommend her!

Tina was a pleasure to work with, very professional and friendly. Great job! Thanks Tina. I definitely will ask for her again.

Robbie was a great help. I arrived and the online app had changed my appointment to a week later. They had no appts available until then. He made sure I was able to come back the next day before my trip and got all my concerns taken care of!

My experience was wonderful and everyone was professional and knowledgeable about my concerns with my vehicle. Tina (service personnel) did an excellent job in getting my vehicle serviced and a minor issue fixed. Also Tina kept me updated throughout the process of having my vehicle serviced.

Quality automobile technicians, personal relationships, fair price, and guaranteed work on time equals customers satisfaction.I’m on the road a lot. Over the past five years, I’ve been unsatisfied with other Ford dealership repair services until I stopped by Rivertown Ford.Maria, the service advisor, met me and asked what repairs needed to be done. She brought me straight to the computer, told me the estimated time it would take to finish the work, and continued to update me on the process.The technician found problem and recommended repairs. There were no outrageous/ off the wall/ I found X and must be repaired recommendation.This repair was complete in a timely manner. The price reflected the work. I have never commented or recommended anything online, but I recommend the service shop.

1. At first I was happy with the service until I had left the service bay.i noticed that some items had been disconnected.There is a dashboard light left lit up and I am unable to turn it off with the switch. It is the uphill starter switch. It caught my attention when my car seemed to have play in it while driving; it scared me to death.My back up camera have been completely disconnected. It worked periodically when I backed up but now, there is no response at all.I have a break light out that needs replacing . I need that back up camera left like it was until I can have it fixed.I took my car in to have the battery replaced, and the battery sensor reset. None of these items was in this condition when my car was brought there. I know my car. I bought it off the lot with 12 miles on it. No one has made any major repairs on my SUV but Ford. I thought that I could count on you. Please correct what you took aloose.Thank you