They were very helpful and courteous. But of course they are try to SELL you something but I was happy with my purchase. Still waiting on paperwork and a part they are supposed to replace. Its been almost 2 months.

Had an appointment on Monday morning for tire pressure sensor issue. Let them alone Monday. Didnt hear from them Tuesday so I called late Tuesday afternoon only to be told the service department couldnt be reached, leave my name and someone would call back. No call back. Wednesday same thing, no communication from service department. I called multiple times and finally got to talk to them. They cant figure out whats wrong. Thursday no calls. Friday afernoon I finally got a call from them and they had a ticket opened and needed to do some more testing that wouldnt get done Friday. Left the vehicle there over the weekend. Monday afternoon got a call they had to order a part. Picked the vehicle up and service manager said he would make an appointment for me for Friday. I called Thursday to verify and no appointment but bring it in first thing in the morning. Friday afternoon got a call that the issue was fixed. The service manager apologized for the lack of communication.I typically dont do reviews. I try to be patient with these things but the lack of communication and the issues I had to even talk to anyone was ridiculous!

Scheduled for THursday . Was told I might have an update by Saturday since the tech was looking at it on Saturday. NO FEEDBACK until the following WEDNESDAY when I was told they had dropped the transmission pan and found it couldnt be repaired??? I dont question what they found and I realize that they couldnt fix my problem COMPLETELY......but I expected a call at SOME POINT asking what should we do before WEDNESDAY !! I was in the DARK about what was being done or what was found for almost a week without a vehicle!

Big thanks to Dustin Hurley! Please come see him if you’re looking for a new vehicle! Absolute best service I’ve ever had! Thanks again Dustin!

Just bought a used Ram truck and very pleased with it. But we are not happy with the staff. Was told they could deliver for free, with a full tank of gas and vehicle would be detailed. Only a 30 min drive and had less than a half tank of gas and the interior still had dust on it that was noted during test drive. Was pushed through for immediate sale, even when health issues were shared and asked to come back the following day. Told over and over during 4 hour wait they still have your card will only be a few more minutes. They profess customer service first. But dont follow through on promises. Love the truck. NOT the staff overall.

Thank you Dustin Hurley for all your help! Please ask for Dustin if you come here the best salesman Ive ever dealt with, honest and proficient! Highly recommend Dustin for all your car needs!!! Thanks again!

Thank you to Dustin and the whole team for helping me find my dream suv a 2021 Hyundai Tucson! Hyundai is really stepping their game up!!! This vehicle wasnt even on my radar. They are amazing at finding what fits you just based off what you tell them you are looking for!!!

I was very pleased got my car fixed 2 days before it was scheduled to be worked on

Dustin and the entire team made this the best car buying experience. I would recommend anyone come here when looking for their next car!

My experience with purchasing from Hyundai of Columbus was very smooth. There was no sales pressure and felt more like visiting friends than a business transaction. Everything was explained to me thoroughly.

I have very little issues with my Grand Cherokee, but when the malfunction indicator went off and I took it in they did everything to diagnose the problem. When I brought it home on Saturday it was running good. By Sunday the light came on again and I called Monday. They told me to bring it back. I was able to duplicate the original issue for them. They had my Jeep fixed in two weeks and I have had no issues so far. John was very helpful and patient!

My experience with Chrysler Dodge Jeep of Columbus has been extremely unsatisfactory. I took my Ram 2500 in for an issue and it has now been there 7 weeks. The communication is all but non existent. I have called numerous times to always be told they will call me back with an update, and that never happens. Ive stopped by numerous times to be told the part is being shipped as we speak. Ive asked for a tracking number on the part and have yet to get it. With all that being said I will never use the Columbus dealership again. I was in need of a truck and had to rent one for a week at $1K and was looking at having to rent another 2 weeks. I did go buy a new Ram 3500, but definitely not from Columbus dealership. Very unsatisfied customer.

I purchased a vehicle remotely and the entire team was awesome to work with. Tim in finance, Tristan on the lot, the ladies that started the process, and the GM Michael Anthony. I highly recommend starting your next vehicle purchase at this location. Thank you all!!

Highly recommend. Michael (General Sales Manager), and Andrew (Salesman) really came through and helped us out! Our car, that we had just paid thousands to pay off, had a 7k repair. We were unable to finance because we are about to purchase a home. We werent willing to put anymore money into our car after paying it off but, as a family of 6 we had to get a vehicle fast. They made us a great deal on our old car trade for a used mini van that we plan on trading for something newer later on. We will be back!!

Thank you Dustin Hurley for all the help! I highly recommend to ask for him personally, he really goes above and beyond for getting the best car and price! Thanks again Dustin!

My car buying experience at Bob Poynter was extremely smooth. Brad Shanders was a wonderful Sales consultant and helped me in all aspects. I got an excellent deal on a 2018 Hyundai Sonata. I walked out with the car on the very same day . The staff is very polite as well. Overall my car buying experience was very good and I would recommend Bob Poynter if you are looking for a good local dealership for Hyundai

Dustin Hurley took great care of us!! This was the easiest vehicle purchase we have ever made. LOVE our new Rubicon!!

Im currently at the service department. This now makes three times in a row in the span of a month. I have to drive from Martinsville and back everytime. Ive wasted 2 tanks of gas and I also work nights. So many times I have to stay awake to come down and get little to no sleep before my next shift due to the fact Im stuck here for on average 3 hours. Ive asked if they could do some type of loan vehicle and I was ignored and something tells me that when my car comes out of service here at some point this afternoon it still will not be fixed. Ive pretty much given up with this service department and this dealership. This by far has to be the worst experience ive had when purchasing a vehicle. The sales department dont care and service department does not care. You guys got me for twenty grand and a three grand warranty. Congratulations

Dustin was so amazing, friendly & no pressure. Really appreciated his knowledge of the cars too. He really made this experience so painless. Thanks so much Dustin!!

Dustin over at Jeep is great! He really helped me out and got me in a car I love!Thanks a lot Dustin.

Dewayne is a great salesman and took care of me and made sure any questions and concerns were addressed answered the best they could be. The staff (sales and service both) that I had interactions with were very friendly and helpful!

Very friendly, helpful, and professional! Appreciate the time given and advice!

Traded in my old truck for a new one, really appreciated the hospitality by all the members but really appreciate Dustin taking the time to discuss ideas and look at trucks in the rain. Never complained and was very professional. Thanks again Dustin.

Thank you Dustin Hurley for being so helpful helping me find the awesome Toyota Camry I bought, the people here were all very friendly glad I stopped in to look

Andrew was amazing. He knows his stuff

Big thanks to Dustin and Haley for helping me get a great new car. It is beautiful and I LOVE IT!!

This place is under new management & some new employees! Absolutely polite, friendly and professional service! Everything was explained to me very clearly. Front of shop, to the service technician top notch! Highly recommend.

Thank you Dustin Hurley for all your help. Highly recommend that you use him when you come to Jeep of Columbus!

Dustin Hurley was amazing to work with. Got a great deal and didnt feel pressured in any way.

Everyone here was amazing to work with and I am so happy that we were able to trade in our truck and walk out with a brand new amazing vehicle. Everyone on the team worked so hard with us to be able to accomplish this!

Thanks to Dwayne Filmore for the great service we got from all the people at columbus auto group very happy with our ruby thanks again. In my experience with this dealership it will try very hard to answer all questions and concerns. Thanks to all at jeep of Columbus.

Salesman Brad sanders was very responsive to help very friendly and honest, as well as the finance department very helpful as well was my first time in this dealership got me what I was looking for

Hey thank Dustin thank you for helping me today my brother this guys know how the get the job done so please guys ya come see him his really good

Pushy young salesman knew what I wanted and my budget and did nothing but show cars out of my range trying to get more money. Every car I saw on their site was being cleaned or inspected and pushed 35,000.00 cars at me instead.

I have been to Bob Poynter for a couple of reasons. A few years back I had to get my car door fixed in the body shop. The overall body shop experience was hassle free and was satisfied with the final work they had done. In addition I have visited the Hyundai service center to get oil changes and a couple of repairs. My experience with service center has been great so far. The work has been timely and they keep you posted on the progress. I felt the repair prices were reasonable as well.

Total work was good and we will be back. john phillips

Dustin was a good guy. Got me everything I needed. Come see Dustin when you come in.

Big shoutout to Dustin Hurley. He really went iutbof his way to help me out, he is the epitome of what a car salesman should be, i highly recommend utilizing his services if you’re looking for a vehicle… thanks again Dustin!.!.!.!

This review is for Sales Dept. This dealership is HIGHLY RECOMMENDED!! They are easy to work with.Wed like to give a shout out to Mr Dewayne Fillmore for going above and beyond and helping us get into our FOREVER FAMILY CAR- Our New 2021 Jeep Gladiator!Me and my family had a great time at the dealership today and we really appreciate Dewaynes hard work and dedication. Also the rest of the team that made this possible for us, from the bottom of our heart---WE thank you very much we really do appreciate you all! Thank you for supporting the military!Please keep up the good work! We wish you guys more power and success in the business! May God Bless you all!

What an incredible buying experience!!!! I will definitely return! Came from an hour away to purchase my new vehicle. They are extremely helpful without pressure. Great job Paul, DeWayne and Brad!!

Dustin is great made it a so easy to trade in my truck gave me a deal then anyone else I highly recommend this place

Shout out to Dustin hurley for the great buy on a yukon

Just bought a new car with Dustin Hurley & had the best experience ever. They really worked with me & helped me through the process! Thank You Dustin!

We purchased our 2020 Elantra here. We LOVE IT!!! Brad was a good salesman, Tim is a liar and a joke! It is unfortunate that an outstanding service tech like Danny has to be associated with him. The jerk even attempted to submit his own glowing review of my service experience that never happened! Fortunately I took a screenshot for Hyundai and my attorney!

Dustin was great! Saved me a lot of money on my new Scion! Ask for Dustin!

Thanks Dustin Hurley for all ur help. If u come in, make sure you talk to Dustin Hurley. He will go above and beyond to help you find the car you want.

Great service as always. I was hoping my sales guy or the owner might have popped out to say hi but Im sure they were busy. Love the product love the brand and the service the only thing Im a little sad about is that most 2020 Hyundai Santa Fe owners are getting FREE service while I have to pay for mine I guess its based on the date we purchased. Oh well not much I can do about that. Thanks again Bob Poynter for a great experience.

Wonderful and Friendly Service Department, prompt and kept me informed about all the work that needed done.

Dustin was such a big help! Found a car within minutes that has everything I asked for and a great deal.

Myself and my husband were so pleased with their customer service! Dewayne Fillmore got not only 1 sale but 2 from our family because he was so kind & upfront from the get go. We drove hours to his dealership because of his customer service.Went completely out of his way in all areas. Their whole team was wonderful and kind to us and our family. We will definitely be back when we need an upgrade. HIGHLY recommended!!

Great mechanical work and a very fast manor as well. Staff is very knowledgeable and helpful.

If you end up stoping in make sure to see salesman Dustin hurley he went out his way to make sure I got everything I wanted and needing and more make you feel like you joined a family not a payment

Best experience Ive had at a car lot! Salesperson was very knowledgeable and honest. I was not pushed toward the expensive cars. I told him my money situation and he showed me two fabulous cars in my price range; with the option of others if I didnt like either of those. The other staff members were just as awesome. Would definitely recommend this car lot to my friends and family.

I love the guys at Poynter! Sales and service! Dewayne is awesome and so great to work with. John is always my favorite in service...his friendly nature is always delightful and the guys there take great care of my Jeep. I have purchased most my Jeeps here and always have them serviced there.

Dustin is a great salesperson. 10/10 recommend!

Purchased a CPO Genesis from Dewayne, and it was the most pleasant dealership experience I have ever had. The car was in very good condition, and I would have believed that it was new. Everyone I spoke to was pleasant and had a great sense of humor. Feel like they gave me a great deal for a car I am very satisfied with. Would highly recommend.

Tried to purchase some tires from the parts department, I wanted to buy 3 get 1 for a $1 deal that is going on, once talking to the parts dept. they were slow to respond and didn’t seem like they wanted to sell to me and not one question I asked was able to be answered. once they gave me a price it was 1.5 times the original quote I had received and didn’t include the deal, of course they claimed a “computer glitch” just remember to always check your quotes! I went to bob poynter Seymour instead.

I highly recommend working with Dwayne! He was very patient and understanding!

John has got to be the best guy in the services industry!! He seems to really care about the customer and takes time to explain everything! He dealt with my insurance company and made sure I had accommodations the whole time my car was being serviced. A wonderful experience!!! Wouldnt go anywhere else!!

Too slow. They shouldnt put cars forsale till they are thru their process. I had to wait a week a 4 days to get my daughters car I paid for in full. I had to ride them otherwise I believe we would still be waiting. Lost my business. Bought my new car in greenwood.

Made sure my 2006 Dodge Charger was repaired (after being totaled) the right way, and added some really cool ideas on the body work for an extremely fair price. Updated me throughout the whole process, while maintaining a very professional and nice attitude. Would recommend the body shop here to anyone needing work done

Great dealership hands down ...and love the service dept ...you guys are great

I bought my New 2018 Jeep Wrangler JK . Thanks to JD, Brad & Les for smooth transition with the best deal.

They made me appointment but didnt have the part to fix my problem so now have to wait a few more days for them to get the part and another day off work

This place is AMAZING!!! They have some of the best customer service I have ever seen. They truly care about their customers. Randy and J.D made us feel like family. If you are looking for a vehicle start here you will not go any where else . They will treat you right and treat you like family !!!! The rest of the team is friendly, nice and have smiles on. By far the best place we have ever bought a vehicle!!! Thank you

Waylon Beatty gave great service!! Helped me out on price and was very quick service! He was very kind. The facility was kid friendly and very clean and welcoming! Thank you Bob poynter and waylon for helping me purchase my new vehicle!

Took my car in early before my appointment. And left it with them. And they called before my appointment saying my car was done. The representative I dealt with was down to earth nice and very attentive. I just wish they would check everything that might be wrong with my car. But its a lot better than other dealerships. I drive past a lot of dealerships just to get to this dealership. Great people. Whatever there getting paid. Its not enough.

If you need collision repair, be sure to ask for Brent Wethington at Bob Poynter. He will take great care of your vehicle and will bend over backwards to make sure you’re a happy customer. He’s a pleasure to work with as well.

I wish more were wearing masks but otherwise the service was great. I should add that they communicated very well even though I had to go back to work.

Brother told me this is slowly dying.

The sales and service groups here have been extremely helpful in purchase and service of vehicles over the last several years.

My husband and I had a GREAT expierence at Bob Poynter Columbus! We had been looking to purchase a Jeep Wrangler for a few months and finally made that happen on September 30th.Les and Waylon and everyone at Bob Poynter in Columbus were friendly and awesome to deal with. I had trouble deciding which Wrangler I wanted, test drove 3 different ones, but they had no problems staying late to get me in the Jeep I wanted.We worked out a trade on my 2014 GMC Sierra and now I am driving a brand new 2020 Jeep Wrangler Unlimited!Truly appreciate everyone at this location!I would highly recommend Bob Poynter in Columbus!

Bought a new Hyundai Sonata at Bob Poynter Columbus last week. Randy Smith was our salesman. This was a great experience. They go above and beyond to make sure You have a good experience and are completely satisfied. If You need a new car or truck or a good used one make sure You go see them at team Poynter in Columbus . Great job Randy and Your whole team

We had a great experience buying our car from Bob Poynter. We are located 1.5 hours away so we knew if we made the drive we were purchasing the car. We worked with Brad who answered every question, followed up with text, send additional information as request. He worked with us on placing a deposit to hold the vehicle, he was very fair on the price and terms. No hidden terms or cost. He knew we were coming with two small children so they worked quickly to get us in and out. Brad had the car fueled up and washed while we finalized documents. The purchase experience exceeded my expectations. I would highly recommend working with this dealership Thanks guys!

Dustin and group did an amazing job

2 hours for an oil change and tire rotations. ????

Everyone at the Dealership is very friendly & theBody Shop has been very helpful !!!

Test drove a car....loved it.Agreed to purchase only to find out that the car was offered to us 5000 more ....salesman was so confused. No apology for wasting 90 minutes of our time.Highly unprofessional.

Very friendly staff and a well laid out lot

Ive never been to a better dealer. These people are amazing. They went above and beyond. Things the never needed to do. Everyone is awesome.

Kind employees. Took great care of us.

My experience went very well. I took the car in they registered it in provided a shutter ride home. I was called when the repair was completed. They followed up with two phones calls to make sure everything was ok and if I was satisfied with the service I received. I was just thankful the repair was a recall item and was notified by the Company that it needed to be repaired. I’m sure it probably saved me a lot of money down the road if it had gone unattended too. Satisfied Customer.

Needed some work done in my sonata.... Dealt with Jon. He was excellent to work with. Communication was too notch... Would highly recommend...

Excellent customer service by the “Chief,” John Hoff! Excellent service in a timely fashion. Reasonable charges. Clean facility. Personable staff. I’m very pleased with SALES and SERVICE at Bob Poynter!

Review is for service/parts department only:They seem to know what they are doing from a technical standpoint. But their support, service/sales (not vehicle purchase sales) staff are less than awesome, their service advisors very often fail to communicate pricing, scheduling, and availability of ordered parts.Anytime you leave your vehicle there for service, be sure to ask for a detailed breakdown of charges before you walk out the door, or state that you will not accept any charges until they have been verbally authorized. For example, do not leave your, under warranty vehicle, there and ask them to investigate a problem youve been having. If they do not find a problem they will attempt to charge you the minimum hourly rate for the technician to have looked at it.If you ever try to reach them and do not get a real, live, person (you get voicemail), hang up and try again the next day. Never once have I had a voicemail returned from them (on at least 4 attempts over 3 separate visits), which leads it up to me to retry calling multiple times for information that they should have been reaching out to communicate to me.I understand this is a lot of negative information for a four-star review, but the people actually working on your vehicle do know what they are doing, Its just the people you have to deal with up front that dont.

Great service by the parts department

They always take great care of me in the service department! Highly recommend!

They helped me so much on buying my FIRST car all by myself. Salesman Jeff is awesome also Jon in the service department helped me get my car fixed FAST!!Will definitely be back when i trade in, in a few years!

Took in my Sonata for steering noise. Appointment made next day! Covered by warranty always great news. Had some scheduled service done also. While that was being done technician found a rear seal leak. Saved my vehicle from disaster!! Also covered under warranty! Kept informed at every step. They even drive up to Indy to get a part. Service above and beyond especially in the middle of a pandemic. Would give more than 5 stars if I could.

John Chambers was my contact person in the service dept. I am highly pleased with his knowledge and professionalism.He gave concise but easy to follow information. He was concerned about my safety,and, that means a lot to me.I would not hesitate to bring my Hyundai to him, and anyone he has confidence in.

I purchased a 2119 Jeep Grand Cherokee approximately 6 months ago. I have been there twice for minor maintenance issues. I live in Indianapolis which is approximately a one hour drive. Due to business interests I have owned either for myself or company vehicles well in excess of 100 vehicles. I must say my interaction with both the sales process and maintenance followup has been very delightful. Very few in the past were. I would recommend these people and will continue to make the trip so as to avail myself of their services.

The service overall was very good and the cost ended up being less than I anticipated. The only reason for a 4 instead of a 5 was because their automated scheduling system via their website allows you to go through the whole process of scheduling only to dead end into a phone number without scheduling anything. Not a deal killer, but a 4.5 out of 5.

I bought my Jeep here in May 2018 and had a great experience! I recently had to take it in to be checked out and I needed a rental car. The service department was great and easy to work with.I was nervous going in because i have a 3 month old son. So moving him in his car seat, the car seat base and diaper bag as well as my things isn’t the easiest thing to do especially in a hurry. BUT they let me move everything over in the service bay and a couple people helped me(wish i would have got their names) and they just made it super easy!Also, they got my Jeep fixed up and back to me relatively quick. I will go back here for any service needed and probably to buy my next vehicle!

We used the collision center for three separate repairs during December and January. They had incredible customer service from the very first estimate and the vehicles all look awesome! (They were also the lowest quote compared to 3 other places in Columbus!) I would and will recommend them from here on and I know I will never go anywhere else.

Waylan at Bob Poynter in Columbus got me a smoking deal on my dream car. The staff is super friendly and work quick for you. I highly recommend you go see Waylan for your next vehicle

Used the parts department. Great, friendly service. Made a return of unneeded parts a breeze as well. Will use again when needed.

Excellent salesman. Looked for what we wanted when it couldnt be found walked us through order.

I bought a 2020 jeep gladiator, but we had looked at many options to find what was best for me. The employees were friendly and made the process easy. Would recommend

Larry Janikowski was the most professional car salesman that I have ever worked with. He was understanding and really listened to what our concerns were. I will always use his services in the future. Everyone in the dealership were friendly and very polite. They went out of their way to help my daughter and myself with services they did not have to offer. My experience with helping my daughter buy a new vehicle was a very wonderful pleasant event.

Buying a car can be a stressful thing we went to several dealerships in Columbus and we felt very pressured we went wanting to look at specific vehicles and they all would bring around a different vehicle then the one we asked to see some even being over our budget. . . Then we went to Bob Poynter and as soon as we walked in we were greeted with a friendly hello, we asked to look at a Dodge Journey and that is exactly what Waylon brought around for us! We had our 3 month old son with us and Waylon was patient with us as we got his carseat base so we could test drive it. After we drove it we wanted to think about it some more before we made a decision. The next day Waylon sent me a text asking how car shopping was going and asked if there was anything he could do to help. We went in later that day and they allowed us to take the Journey for overnight so that we could really get a feel for it! We loved it so we made the decision to buy it. It didnt have a backup camera which is something that we really wanted it to have, Waylon took care of that for us and insured us that they would have one installed! Waylon was very helpful and patient with us as we had our baby with us through the entire process! The whole team at Bob Poynter was Great! We will definitely continue our business with them!