Made an appointment for recalls, as well as oil change, fix my steering wheel coupler and check out a few other things. They were wonderful with explaining everything to me. Everyone I spoke to was friendly and pleasant. Thank you all for the wonderful customer service.

The customer service at the Parts and Service department is one of the best in Columbus. I was not spoken down to or brushed off as I had been at other auto shops. I spoke directly to the young man who worked on my vehicle and he had everything checked and fixed in a timely manner. His name was Bryce, I believe! He explained the fixes that needed to be done and made recommendations that would fit my current budget. Lastly, during a previous visit, I came to buy a new key fob and instead of insisting I buy a new one ($100+), the gentleman who helped me recognized that it simply needed a new battery and then used his tools to install the new battery so I wouldnt have to. I cant tell express how much I appreciated that! Keep at it, you guys!

Justin and the entire staff was very accommodating, helpful, and courteous for my first ever visit to the service department. Overall better experience than first visit to the business. I will definitely be returning for the servicing needs of my vehicle.

Great experience with Auto Nation’s service & sales department. Test drive was thorough and the paperwork process was seamless. Walked out with a brand new 2022 Hyundai Elantra and couldn’t be more content with my purchase. Big thanks to Seth and Jason!

Ive brought my car here twice for service and both times had a good experience. Overall, they provide good service and everyone I have dealt with is friendly and makes taking my car in less of a pain than it could be. For the most recent service I had to change my appointment several times and each time I called the people I spoke with were extremely helpful. When I dropped my car off they were quick and I was able to make it to work without any delay. My car was ready earlier than I expected and the process of picking it up was smooth!

Tremaine and Anthony were both extremely helpful! They made sure we were well taken care of throughout the entire process. Anthony took over the sales process because Tremaine had to leave. The transition was as smooth as a baby’s bottom! Still felt like we were get the best care and attention we deserved as customers. Lou, the owner, just a fantastic gentlemen. Came out congratulated us on the vehicle. We had a great conversation about how his sales people ARE NOT NORMAL pushy sales people trying to get you into anything. They offered me to look at several different cars. I bought a Hyundai Santa Fe hybrid.I could not be happier! Thank you to the AutoNation team for being so kind and helpful! I will be sure to send anyone I now buying a car your way!Sincerely,Justin

I bought a used vehicle at AutoNation Hyundai Columbus with the 1price guarantee. Great car and deal! No haggling over price and a 5 day/250 mile money back guarantee. So you know the cars have been thoroughly checked to operate as expected The showroom is big and clean. Friendly staff. They also had the option to reserve a car if you are coming from out of town (as I did) with a small deposit that can be wired to them. Only suggestion for improvement is to minimize the wait time for paper work. There is only one person who deals with financing/title transfer etc and that could lead to a long wait time if there is a line. All in all, very happy with my experience and will recommend.

Very Straight forward and professional. Not at all greedy and do understand customer needs. I have been several other places where sales managers behaves like you have to buy it and makes you feel too much demanding instead of learning how to refuse customers demand in a polite manner.They did their best to comfort and no annoying influences from sales people, purely gentle and kind follow ups.Thanks,Harsh Patel

Appointments are a requirement with Covid and etc, luckily I was able to get in and out promptly without any problems considering I drove 1.5 hrs because of no appointments in Atlanta!! So Thank you and “I’ll be Back!!”

I was greeted with respect the minute I walked in the door. All my questions were answered. The salesman was very professional in all the dealings. I never once felt pressured as you sometimes do in other dealerships. They took good care of me. I would highly recommend this dealership and Juan Santiago the salesman. Great experience all around. I walked out if there with a new car that day.

Anthony is the best! He and the finance team helped me get the best rate for my new Palisade! This is my 3rd Hyundai I’ve purchased and have enjoyed each and every one of the cars.

Gerald was incredible! I sold my car to Autonation and the experience couldn’t have gone any smoother. He was helpful, transparent and communicative. Seriously - I’m very impressed!

Stopped in one day to make an appointment for a recall notice. The Service team was able to see me immediately and address the issue. Great service and comfortable waiting area with WiFi.

My car had a known engine defect from the manufacturer. On four occasions, I took the car to the service department due to very obvious issues related to the engine. Each time, they completed and charged me for unnecessary services that were unrelated to this known issue, and each time they assured me that it was safe to drive -even as the exact same problems persisted. They assured me that when the engine completely seized up, as they expected it to, they would replace it at no cost. I believed them, even as I continued to experience significant issues with the vehicle. Finally, the engine seized. I took it to them, only to find out that they would not replace the engine as theyd assured me they would. The vehicle had been unsafe to drive, and theyd misled me about the repairs. Fortunately, no one was hurt. Unfortunately, I put my family in danger and wasted my time based on their assurances. I wish Id gone somewhere else.

Anthony was wonderful to work with! Highly knowledgeable + accommodating. Very grateful for working with him + finding such a great car!

Carl Harris was the perfect salesman, who helped me in every way possible with my car purchase. He was an nice young man with a great smile, adorable curly hair, and a very positive attitude. He answered all my questions from the first call, provided me his personal number for texts and was helpful and professional in every way. Also, a special thank you to Carlton Rogers, in finance who did an awesome job in getting us a great low rate! We were really thankful to him for that. All and all this was a great car buying experience for me, and AutoNation comes highly recommend by both me and my husband!

Great prices! Service was fast and courteous.

Great service, great place! Love my Hyundai

Awesome customers service, technicians are second to no one.

I came to look at a new 2021 Hyundai Venue. The model I ended up liking was a bit more expensive than the one I started with, but I decided to move forward because I liked it so much.Unfortunately due to an administrative mistake, one anyone could have made, after 2 hours of applying for a credit check, signing documents, and purchasing insurance, the wrong vehicle was listed on all the paper work.It was frustrating, but Seth and the manager made things right on the numbers end, which was appreciated, and even though I ended up spending twice as much time as I wanted to and having to go through all the paperwork again, I left knowing I’d been taken care of in terms of financing and that they made sure I felt like they were on my side.No one is perfect, but ultimately this was a positive experience and the team here did a good job maintaining their integrity.

Made an appointment for squeaky brakes. Learned my left side brakes and rotor needed to be changed. The guy handling me was awesome and patient. Even offered to set up a ride incase I needed to go home for cash. He said would take 90mins to 2 hours but took less than that. He saw me struggling to gather funds and off to speak to his manager. Final price was less than quoted as well. Will definitely go back for Service. Used car sales on the other hand a different story.

I had an appointment for my A/C to be looked at under warranty. My A/C went out at 59,800 miles. I called Autonation Hyundai and scheduled a service appointment and their next available one was 2 weeks out. I took what I could get and had to continue driving for work. At the time of my appointment, I was over the 60,000 mile warranty mark and was told at the time of drop off that I would have to pay out of pocket for the technician to even diagnose the issue, let alone to fix it and that they would not be submitting a claim for repairs under any circumstances even though I was under the mileage at the time of scheduling. I would highly recommend that you steer far away from any Hyundai vehicle and definitely do not look for any repairs done at this facility.

The salesperson, Seth, did a good job of showing the cars features and answering my questions. He also communicated well on the phone. The finance guys were easy to work with. No one was overly pushy about add ons and extras. We talked through everything and they answered all my questions as well. Im happy with the purchase. Just be sure you know what the factory/dealership specials and incentives are ahead of time. Id like to see the dealership folks tell ME what specials I qualify for, not the other way around. (APR in my case)

When it comes to this Hyundai dealer I will never spend my hard working money in here. The finance tall guy name Jason is very unprofessional with a cigarette 🚬 on his ear during the time of my contract. Then he screw my contract and I had to wait for the other guy Carl to clean up all his screw up work. Waiting on this finance part for 4 hours. Then he is going to talk about other sales people. That just made me angry. He is not a good finance person at all he talks and don’t make no sense. After 5 hours I was able to go home lest the dealer at 816pm from 3 o’clock. And yes I had one person in front of me they had the same issue.

I went in to get the passenger front tire checked to see if there was a nail in my tire ( I had just purchased the tires on Friday at a dealership in Riverdale Georgia) they checked it said they couldnt find anything and suggested a diagnostic on my car to see if there was something wrong with the sensor come to find out there was nothing wrong with the sensor so they reset it. Still having issues with the same Tire I went to work on Saturday morning arrived at work I got out of the car and looked at the tire and there was a nail in the Tire, that afternoon the tire was flat while I was at work had to do a repeat of the same routine on Sunday tire went flat. On Monday morning I went to the tire and wheel repair shop down the street they fixed the Tire, mind you this is a dealership that I went to 7 a.m. I sat there for 2 hours for them to tell me there was not a nail in my tire but did the diagnostic something I did not need and charge me $50. It makes me wonder if they really looked at my tire and decided not to fix it only to charge me more money so I could diagnostic? I went to the dealership because thats where I purchased my tires from but I got better service fro. a small business owner as opposed to a big dealership...so disappointing.

Great! I got the SUV I wanted at the price I wanted. Everyone I spoke with was very helpful. I would go back to Hyundai. Anthony was great to work with, I never felt rushed or pressured.

Great customer service!! I worked with Bryce and Brennan, and they got me in and out quick. I can tell such a difference with the way my car drives. All around a great experience!

The free maintenance is great but then you half to deal with upsells dont like that

After waiting two weeks for an appointment, it took three weeks for them to give me a work order for my car. During those three weeks, they were not good at answering the phone or returning calls. Each time I asked a friend to drive by, my car was sitting in the lot not being worked on. It took me showing up in person and speaking to the manager to get any answers. All of the staff were friendly and courteous, and I’m sure that the technicians are competent. However, the dealership seems to be overbooked and too busy to do the work in a timely manner or give good customer service. I had a very frustrating experience, and I will never return to Hyundai Auto Nation for any future work.

GERALD WURTS responded to my car ad and wanted to buy my car I was selling. When I arrived at his dealership, AutoNation Hyundai, I waited around for over two hours only to be told that their system was down and they couldnt buy my car. We will do it tomorrow. Over the next four days, either the wrong manager was there or they didnt have the correct paperwork or some excuse kept popping up. Working with GERALD WURTS was a colossal waste of time and I felt as if he kept misleading me. I could have sold it to someone else and burned up time and effort. AVOID!

The service agents were great and very helpful. I will definitely be back everytime my Sonata needs work and or service done to it.

5 months no car, and no rental provided. Was explained by corporate and dealership that the motor they put in my vehicle is under warranty but was told they cannot find one. Along with the fact I have to call or show up myself to even get an update on the vehicle. By far worst place to take your vehicle if you value your time and money.

After being on hold for 10 minutes, the service advisor was extremely disrespectful. Ive listened to you for 5 minutes, its your turn to listen to me now is what he said to me. I was not being unrealistic at all and just looking for an update on a vehicle I had dropped off over a week ago and was told would be looked at in a couple days only to be told after a week it still wouldnt be looked at for another week. If I would have been told up front it would take over 2 weeks to get looked at, this would have never been an issue. I believe in being transparent and doing what you say. I get that people get busy, but I dont appreciate being told one thing and then finding out something different days later, multiple times. Maybe he was having a bad day but regardless you should never speak to someone like that, especially when youre in customer service. After asking for a supervisor, he laughed and said Oh, you want to speak to my supervisor? The supervisor also did not take accountability for how I was spoken to. Completely unacceptable in my book when it comes to service. Ill be picking up my car and taking it elsewhere at this point. Sorry you lost my service.

They were able to work me in very quickly to repair my flat tire. I would highly recommend and will go back again for future service repairs.

Definitely a great place to buy a vehicle. Had no issues with Chris Osterholm. Told him what I was looking for and the price I was trying to stay at and got the right vehicle. Sales contract didn’t even take long so we didn’t have to wait four hours to get out the door.We identified some minor issues and he put that on the promise to fix on the contract. Unfortunately...the service department has the vehicle and now I’ve been getting the run around for 3 weeks and counting. Or the four stars would’ve been a five. I’ve had to call back numerous times because they say they would call me back but so far that’s where I’m at. Waiting on a call back...😞

My daughter, who is deaf, went to get her car serviced at Automation Hyundai Columbus. Her service provider was Michael. He was patient and took the time to communicate with her. He provided her with excellent care. He also kept in contact with me. Thank you for having such wonderful and caring staff like Michael.

I received friendly, patient, and helpful assistance throughout the buying and warranty process.

The staff was courteous and the work was completed within a timely manner to my satisfaction.

Haven’t purchased a car YET. it’s in the works and I just have to say the staff had a big impact on my decision. Tremaine has been phenomenal, he has been helpful and just so willing to work with me on making the best decision financially. They haven’t blown up my phone or pushed their finance on me which I really appreciate, next few days I will be making a purchase and I’m so excited to get to work and finish the process with Tremaine! I’ll definitely update this once it’s all finish but I’m pretty sure they are going to make the process so smooth.Also the manager was so kind and definitely made a great impression when checking on me and my husband.UPDATE:Like I thought the entire experience was great ! I stand by what I said earlier and my first car buying experience was amazing.The only downside has to be from the people who cleaned the car before I drove off in it.On the shark fin antenna there’s still a sticker that looks like it’s been attempted to be removed but they gave up, when I opened the trunk there was ALOT of pollen, it would have been nice if they wiped that down. Other then that Tremaine and Carl were great !

Everyone was very helpful and respectful. They guy I worked with was very polite. Defiantly will be going back to them in the future.

Took too long to complete purchase paperwork. We drove 1.5 hours with a check in hand and had to wait over 2 hours to sign necessary paperwork and leave with the car. It should NOT take that long when I show up with a cashiers check. Everyone was nice and I got a good deal on the car BUT, a customer shouldnt be sitting around that long waiting on forms when they do not need financing. We got there just before 6PM (and they knew we were coming) and left just after 8PM putting us home just before 10.Buy it online and have it delivered so its their time lost, not yours.

I purchased a vehicle through AutoNation Hyundai and the customer service was exceptional! Tremaine and Justin in Sales and Carl in Finance were all professional and went above and beyond to provide the best experience with emphasis on Tremaine. If you or a family member want to get a fantastic vehicle and are looking for knowledgeable and friendly team members to help, this is the place for you! Thanks again to the team!

The Team of Service Advisers were very accommodating and professional. They answered all of our questions and kept us updated on the status of our vehicle. That is why we only buy Hyundai vehicles. Thank you for making this experience a great one.

My New car had a major issue where the power unit stopped working and I left my car at Auburn Hyundai for 2 weeks and they didn’t give a damn about my car and were very rude. I immediately shifted my car to AUTONATION HYUNDAI COLUMBUS and got it repaired in very few hours and they were very friendly and supportive. Thank you very much.

I would give 0 stars but 1 is the lowest. This company is absolutely terrible when it comes to customer service. No one ever answers the phone and when they do its”We will call you back and then never a call back.” The level of Rude this company displays is pretty high.

Just spent 30 minutes on hold trying to check on status of my Hyundai in service, no one answered, maybe you have a problem.

Christopher went above and beyond to make a deal I could live with when purchasing my new vehicle. He was respectful of my time and worked to get me out as quickly as possible even though he had a number of other customers that day. I was so pleased with my experience that I sent my son to buy a car from Christopher!

My sales associate Anthony Johnson was incredible. The entire staff was courteous and professional. My expectations were exceeded. I would 100% recommend this dealership to friends and family.

It was one of my best experience purchasing a vehicle, the sales associate was very good at his job.

I wasn’t pressured or rushed from the onset. Everyone was pleasant and eager to help with whatever my needs were. I was happy with my whole experience. It was the easiest process I ever purchased a vehicle!

Worked out that they gave me a great deal on my trade in, and got me into the exact vehicle (Venue) I was looking for.

I would not recommend. Unclear instructions, sexist environment, and so stressful I was ready to leave and buy a cash car instead. Decent prices, and clean. The salesmen are nice. But altogether an unfavorable experience.

Well unfortunately AutoNation failed us in a big way. Purchased a vehicle for my son recently (4/28) and the used vehicle had issues. But never fear, it came with a 90 day warrant..problem fixed you say? That would be a big fat no. The issue to this date persist, AutoNation Hyundai has asked me to take it to a Nissan dealership as they cant figure it out. I take it there and they say nah we arent going to pay to get it fixed. So moral of the story do not buy a used vehicle from Hyundai if it is not a Hyundai cause they will have no clue. Not to mention they do not have the adequate staff to even take it on. Do better AutoNation Hyundai you have some much potential but waist it. After purchasing five vehicles from you in the past year this is the treatment we get. Lesson learned. You dont even deserve the one star at this point.

Worst and most unprofessional dealership i’ve ever done business with. Finance manager never went over paper work with me. Just gave me papers to sign.

Was scheduled for a oil change, arrived to the dealership on time. 1 other person waiting. Waited roughly 1.5-2 hours for a oil change. Was told they had to pull workers off my car, which was scheduled, to help on another car. Completely unacceptable when I have a appointment for a service that should only take 30-45 minutes. Auburn isnt that far and also has a Hyundai dealership.

Everyone was very courteous and friendly. Wasn’t too long of a wait. Good service

I have always been satisfied with my service until now. When it’s time for them to do what they assured me they would fix when or if that is she ever occurred. Well and guess what I’m here and everyone for a week before I’m told oh it’s something else and it will be $900. Never again!

A1 service as soon as I walked in the door and when I left. Everything was explained to me perfectly. I don’t know much about car maintenance before I came in, but Nokimus gave me a mini lesson on the basics. Loved his personality and hospitality! I will be back again if I need professional servicing on my vehicle.

I had no problems Michael took very good care of me everyone was very nice and friendly as they always take good care of me AutoNation.I love they service, I would recommend that everybody go up there and buy they car.🙂

Had a wonderful experience at the Autonations Hyundai in Columbus. Seth was awesome and very accommodating to all of my needs- I was a little picky to say the least.Maurice in finance was also super sweet and I felt very comfortable having a conversation with him.

Called to setup an appointment and the next available window was in May (xx). When I asked if walk in were being taken, the answer given was that they close at 7. A walk in for an oil change/rotate balance would have to be there by 5:30 pm to ensure it was completed same day. In walking in at 4:15 pm, we were told that they could not change the oil and rotate tires. In speaking with the CSR in the store, she said they cannot take appointment...I replied...this is a walk in....she said we are booked till May (xx)...I replied...You mean to tell me...that Autonation Hyundai cant take another car in for maintenance until May (xx) without an appointment...she replied Yes. For someone who provided us great service in the past this is 100% Male Cow Manure.

It has been a long time since I was able to buy a car with out a hassle or runaround. AutoNation of Hyundai was a great experience. From taking the time to help me narrow down the car, to working with me on getting the numbers that where comfortable for me, and making it a smooth and quick transaction. Everyone was great, My salesman, the Manager, and the Finance and Insurance Lady. They were not pushy and very professional. I honestly can not believe how easy and smooth it was. 5 stars all the way around.

My car salesman was Christopher. He was very helpful, and very nice. I traded in my Elantra for a Sonata, and he put me in the right vehicle. I am in love with my car. I definitely recommend letting him sell you your new car!!!!!

Very friendly staff, made you feel comfortable and not pressured.

Overall my experience here has always been great. Nokomis Croney is the service advisor that I usually work with. All the others are good as well but Mr.Croney always seems to go above and beyond to help me out or make sure Im taking the best route with handling the issues Ive had with my car. Once i had an issue with one of my wheels being damaged while being serviced but he followed up with me, supplied me with options to fixing the issue. Even with my girlfriends car, when she needed work done he helped us out so much with info, keeping us posted on when it would be done and also helped us get a rental car while her car was being fixed. He is what makes the experience here so great. Not even just with me, he gets along with a lot of people . In the past Ive seen him out in the lobby entertaining peoples kids lol. He goes above and beyond, makes you feel as though hes family, like your car is in good hands and if a problem comes up he does everything in his power to find a solution. Overall the maintenance for my car is fine but Mr.Croneys customer service skills and the way he goes above and beyond is what keeps me coming back. If I could nominate an employ for a raise, I definitely think hes deserving of one!!!!! A lot of times I think employees like him dont get the praise they should. Its people like him that make a company great. The service department wouldnt be the same without him.

I did not get great service on my last visit:1) Dropped my car off around 12:30 for a 1:30 appointment. I was only getting an oil change and tire rotation. Called at 4:00 to check the status and the person I spoke with could not help me. She said someone would call me back and that took about 40 minutes.2) When I picked up and dropped off my car the person that checked me in and out was not wearing a mask(everyone else was).3) After I paid I was not given my key and had to ask for it. Then they spent several minutes searching for it only to give me the wrong key. He was finally able to locate the correct one.4) The service reminder in my car was not reset. I asked the same person I had been dealing with to fix it. He tried and was not able to. He called a technician out to take care of it. Neither one of them wore a mask.On the bright side everyone was friendly and apologetic!

Staff was professional, helpful, answering allmy questions and corrected several areas on my personal data.

I’ve been going through so much with this place . I’ve called to speak with the GM as asked with no luck. Their refusing to fix my car which is still under warranty. My husband and myself have called to see when come they get to it and each time we was told the part wasn’t ready . It’s been SIX WEEKS with not so much as a call or email.

I had a great experience at Hyundai Auto Nation of Columbus! From beginning to end, my sales representative Justin B. was beyond professional and made the process as easy as possible. The entire team and staff were very prompt, knowledgeable, and helpful regarding the sales process and I couldn’t be more thankful for Justin and his fellow team members’ impeccable customer service !

The service was horrible. I regret getting a Hyundai because I have to go to them for service. This place was very hostile towards my husband a army veteran. The workers was rude ( the lady and red headed guy ) I have no names because the manager refused to tell my husband he stated he didn’t need to know . The communication was horrible nobody reached our to us about our vehicle either time .we had to keep calling to get updates . The first time they didn’t have the part so they couldn’t do anything but nobody reached out to let us know . They were going to keep the vehicle leaving us with nothing . So my husband called and was told he could come get it they’ll call when the part arrives. I waited four days without hearing anything so I went to see what was going on . I explained to the lady in the service dept what was going on she ask did they still have my car ... I’m confused bc your looking in the computer you can see everything so why ask I said no. She said oh well your part is here you have to left it now and I don’t know how long it’ll take to repair. I refused bc I couldn’t just leave my car without no notices I had children with me that had appointments . So I asked what’s the next available appointment bc it’s not my fault I didn’t get a call she rudely stated the end of July . I left I called back and spoke with Bryce Ray he was the most helpful part of this process. He’s the best thing on this team . Fast forward to Saturday my husband went to check on the car bc we dropped it off on Thursday and was suppose to have it back Saturday at 12:00 that’s when the manager and two employees was rude . The manager threaten to take the parts of the vehicle stating that carmax haven’t paid for the parts after Bryce spoke to carmax on Thursday and got the ok . The manager said Bryce is out and carmax isn’t answering. Carmax Service department is closed on Saturday. They were implying that we couldn’t afford the repaid so they’ll keep my car until Monday. My husband let him (Brennan the manager) know that we could pay . He was rude refused to give my husband a receipt. Went back to get a receipt bc it was paid I needed prove for my records and carmax . When I went back Brennan ask did I need help I said yes I need my receipt . He asked my name walked to the side grabbed my INVOICE no receipt attached . SMH now I’m hot i call and asked for my receipt he stated i thought it was attached . You can come back I ask could he email it he did finally. My husband called to fill a complaint but he was sent to DODGE . Who was a great help apologized for the problem that had absolutely nothing to do with him . He transferred him to a manager at Hyundai that stated he who email the general manager we have yet to hear anything and I’ll not letting it go we need answers for their actions.

Chris is amazing! Everything was a smooth and fast.. Would definitely recommend asking for Chris.

Came in @ 10 am for a car and it was ready for pick up at 3pm...Washed and @ full tank Kudos!Discounts are great! Warranty is up to 5 years. Free change oil! And as early as 1 week they are already scheduling me for maintenance for June!!

Great service, reasonable sellers, and easy to deal with! Looking forward to many new adventures in our new ride!! Would recommend them and would visit them first when looking for our next car.

Brought my Hyundai Accent in on 2/3/2021 for its first (7500 miles) scheduled service. I didn’t get the name of the person who wrote up the order but he was very courteous and professional. Since there was a high customer volume that morning and I told him I was going to wait, he said it might take 2 hours but my car was ready in just a little over an hour. A very satisfactory visit - thanks AutoNation!

Fairly quick car buying process. Everyone is friendly there. Highly recommend Juan and Olivia as Sales Reps - They did what they could to get me in the car I wanted.

They fixed a recall on my Palasade. The whistling coming from the driver side front door. Im glad that they have fixed it because I have been to NC several times and I would have to listen to the radio at a extremely loud to drown out the whistling coming from my door. So far no whistling...

I recently got my vehicle serviced here and had a fantastic experience. Very helpful staff, very friendly, and honest! We worked with Nokomis and he was wonderful. So professional and answered all my questions. I know very little about cars and I left feeling confident about what had been done to my vehicle! I highly recommend them and plan to return!

My advisor Lybia, addressed all my concerns, and had me in and out in no time. I would highly recommend Lybia, with her knowledge and excellent customer service skills, she stands out above the rest.

They fit me in last minute even though they were swamped. Great service.

Came in to get a warranty part replaced thinking it was going to be a hassle and I was completely wrong! Bryce made everything so quick & easy!!! Service was wonderful overall!!

Booked maintenance, called the day before to confirm, showed up 10 minutes early, parts associate member let me in the door where I waited another 40 minutes for the maintenance team. They never showed up. Worst possible experience possible. The parts guy apologized that the crew must all be sick

Everyone was polite and it did not take long to fix problem

We had a wonderful experience! I started looking online a few weeks before I was ready to purchase and when Juan reached out to me he was not pushy at all. I explained that I was not quite ready and he offered to email me his information for me to contact him when I was ready. Other dealerships call and call and push you to come in but they did not do that here and I really liked that. We ended up going through the buying process with Justin and his customer service skills were great. We had to come in a little late due to our work schedules but he was patient with us and never rushed us through any of it. He even walked me through all the features of my car set up the bluelink app on my phone and walked me over to the service department to introduce me and show me around. All around great experience with the dealership, management, and sales team.

My wife stopped by the dealership one day to schedule an appointment for an oil and filter service. They made the appointment for a week and a half later. The guy she talked to wrote it down on a sticky note but did not put it in their computer system so when she showed up for the appointment, she didnt really have an appointment. The day of the appointment, the guy she scheduled the appointment with was out sick with COVID. They worked her in but it took longer than it should have since it was not on the schedule in the computer.I am editing this review because the new service manager has called me about the issue we had and has assured me that the situation has been addressed and will not happen again. So I am changing my rating from a 3 star to a 5 star. I really didnt expect any response so I was surprised by the call.

I had an appointment at 11:30 a.m. to get my trunk fixed because it wouldnt close. I was the last person to leave. I left at 15:30, customers who got there after me left before I did. I was disappointed from sitting so long and dont tell me that Im next and you skip to the next person. I know working on cars takes time and it took 20 minutes to fix my problem. When a person has an appointment dont skip over them for the next person. Everyone time is precious. The lady at the desk apologized and I appreciate that but she isnt that person working on the cars.

Nokomis Croney is one of THE BEST service advisors hands down!!!!!! very informative and answers every question I have

Justin was great to work with, everyone was professional, and the process didn’t take as long as we thought it would. Thank you!

Has a wonderful experience with Tremaine and Carlton and all the staff at Auto Nation. They went above and beyond to make my experience pleasant and I feel like I got the best deal possible. I am a permanent member of the Autonation family!

Needed a new tire quickly and with the help and great service at Hyundai of Columbus I was in and out!

I would like to thank the team at AutoNation Hyundai Columbus for providing an exceptional visit and experience. The General Manager Louis Fantacone and his lead salesman Anthony Johnson communicated clearly and effectively through digital means, and after an 8 hour drive to pick the car up I was in and out in 15 minutes heading home! I have never had a more pleasant car buying experience, totally hassle free.Thank you Louis and Anthony, and thank you AutoNation!

I booked an appointment thinking my oil change would be covered under the warranty. Everywhere else near me was booked up until May so I drove an hour and a half to this dealership. Once they finished my oil change, they told me I still had to pay which is something that could’ve been communicated while I was waiting. I wasted time, gas, and money and ultimately feel like I was lied to because the guy who helped me knew I was under the impression that my oil change would be free but leaving out I pay like 60 dollars which I could’ve just done in my hometown. Again I felt like I was lied to because even before going, the app told me I wouldn’t pay anything and the guy also knew I was under the impression I wouldn’t be paying anything either.

Just had a quick oil change.

Chris worked hard to get my price and payments where they needed to be. Love my car, and highly recommend Chris if you’re looking to buy!

I appreciate the honesty and openness surrounding the service department. I rely on knowledgeable and skilled people to do the work that I am unfamiliar. It is important to me that I feel like I am not being taken advantage of or that I am not just another customer. I have always felt welcome, like a family member here, and that I would be taken care of in the form of reasonable, reliable, and skilled service. I appreciate you all.

The customer service with Mike was very honest and pleasant. The added smile assured me he was genuine.

I had a wonderful experience at Columbus Autonation Hyundia. Ended up purchasing the 2021 Hyundai Elantra!Seth P. was great, very attentive and did not pressure me while shopping online. He came in on his day off to show me the car Sunday and I was able to keep it until the next day.Overall great experience and would recommend Seth and your Store!

Waited 2 1/2 hours on a car that was going to be held due to a recall because they didnt have the parts. Pleased and appreciative they allowed me a rental but the entire process was a cluster. Same thing happened with me and another lady. I will be taking my needs to a different dealership. I could write you a book on things that happened with being told car was ready when it wasnt to the way I heard a manger talking to an employee. I will give to Nokomis who seemed to be the only one that truly see there was a issue and knew what he was talking about when it came to Hyundai service and products.

This dealership is very unprofessional and the people working there are liars. I brought a car over month and still they cant process my paperwork to get my title and tags for my car. They want to blame my bank and I but not themselves for not knowing how to properly fill out paperworks. AWAY FROM THIS DEALERSHIP!!

Excellent experience. Prompt. Knowledgeable service manager.

I took my car there for the 10000 miles maintenance, but they took the whole day for oil change and check up. I called them several, they said they’ll call me back but no body did until I received a message 20 minutes before the close up the shop saying that the car is ready. I didn’t have time to go pick it until the next morning. I feel like they forgot about my car until I called they and reminded them about it. I couldn’t drive my daughter to daycare that day. I spent on Lyft so much money for so many important errands. And the next day, 5 hrs after I picked up my car, I got a call from them saying that my car is ready for pick up. And Just FYI I had to purchase the car for another dealership and we made the purchase over the phone cause no one was helping us in this dealership, Just because they don’t have the colour and the trim we want, they were not helpful at all. I gave them 3 stars because the car maintenance was done ok regardless of the delay.