I ordered a $62 full sheet of Limited Edition “Southwest Reaction” SYS96 Fuser’s Reserve which was cut into 2 pieces measuring 12x24 for shipping. I was charged a $26 boxing fee. When received both pieces were broken into several pieces, some very small. I let them know and provided pictures. Absolutely no response!! I expected my $111.53 order to arrive safely.UPDATE! After a month Franklin contacted me and said they’d send a replacement. I was very happy about that! I was very careful when opening this one. Same boxing, same packing, same result but much worse! (Bottom 4 photos). Another replacement coming soon. Hoping that they stabilize the glass a lot better this time around!FINAL UPDATE! SUCCESS‼️ Got the 3rd replacement today. It arrived in perfect condition 🙂 It may have taken awhile, but Franklin Art Glass has followed through and in the end their customer service triumphed!

Such a treat to visit, they have everything you need for stained glass!

This place is wonderful.Beautiful glass art. They offer glass making classs .

Loved it! So organized and plenty of stained glass options. Very helpful staff. Definitely coming back.

As an online seller of stained glass panels, I have purchased from many glass distributors. Franklin Art Glass is the cream of the crop. Whether your order is $100 or $1500 you will be treated with the same courtesy, speed and professionalism. Special thank you to Gary, Mike and Jason. It’s a pleasure to give you my business.

This place could become my new bad habit... Prices are a little higher than the 2 other suppliers I use, but selection was awesome and lady that help me with my selections was nice

I contacted Franklin art glass on a custom order. My husband and I were building some doors and I wanted a specific type of glass for the windows. I spoke with Michael he said they would be able to accommodate my request and to email the orders department my specific requirements. I did, it took a lot longer than I would have expected, but as it turns out I chose a glass that was buried in their warehouse. After calling for status they got it done quickly and shipped out. It was packed so securely, the glass didnt shift at all. All six pieces were cut perfectly! The price was the best I could find even with the increased shipping costs! Thank you!

The staff were very helpful and kind. Lots of glass and books and supplies to choose from. I will be going there often.

Excited to have finally gotten to visit this store! Cant wait to return ....need more time to take it all in. Enjoyed meeting owner Gary and sales floor clerk Alicia.

During this pandemic, my closest glass distributor was closed. I needed a sheet of a specific type of glass and checked out Franklin online. They had the exact product number I was looking for (Wissmach 257) at a competitive price (even after adding in packing and shipping). The cut sheet arrived quickly and was packed very well. Nothing was broken and the glass was exactly what I was looking for. Thanks for fulfilling the order so professionally, especially under these circumstances!

I love Franklin Art Glass. They are always quick to ship out my orders, and they have a wonderful selection of both glass and other tools and supplies.

The staff are very friendly and knowledgeable. They go out of their way to make sure you are taken care of.

Went with a friend that does glass fusion. The people there are so helpful

They have beautiful glass

I remember as a kid exploring this place with my mother and recently we went back with my child and picked out glass for a project. The staff is extremely friendly and helpful.

Visited for small piece of stained glass for front door. About 8 x 10 at most. No appt. Selected piece. They sized it and cut it then and there. Incredible selection of glass as well as gift items. Friendly man behind counter.

Very helpful friendly staff, in a great little neighborhood. They gave us a map of the area to guide us around to shops and restaurants. They also let us leave our vehicle while we shopped and walked around the area.

Love it.. always stop when Im up that way.

They had beautiful glass and also clearance glass. Found everything that I wanted. Sales people very nice and helpful. All my glass class buys from them. highly recommend.

Great selection of stained glass supplies and the people are very helpful.

One of the best and oldest art glass studios/stores in the U.S.Great selection of stained glass and supplies.

Neat little shop especially if you make stain glass pieces. If you this place is a mecca. The employees there were very nice and helpful.

Great selection of glass plus very friendly people to help you out!!

First time I ordered from this company. Glad I took the chance. Ordering was easy. My order was perfect and arrived prior to expected delivery date. Would not hesitate to place another order.

I’ve been a client of Franklin Art Glass for over a decade and will continue to be well into the future. They are my go to place for wedding gifts, which all began with pieces to my family in celebration of my own event. A few years back, I was fortunate enough to get a tour of the impressive operations nestled in German Village. I knew that the company had been family owned for generations, but didn’t fully grasp its ties to prominent Ohio based businesses including Wendy’s, Victoria’s Secret, White Castle, Max & Erma’s, Bob Evan’s and The Limited. Their revised website has made it easier to remain a client since having relocated to South Carolina and I hope I get an opportunity to visit their impressive showroom again in the future. Happy to support local small businesses, especially one of this quality!

Im new to the hobby and the staff here has been very helpful with help and recommendations! They have a broad selection and great prices.

The place to go for all your stained glass needs whether new construction or repairs.

Everyone at Franklin Art Glass is amazing! I was scared because I had to take my two toddlers with me to pick up a wedding gift. Andrea, Gary and everyone else was so kind, understanding and accommodating to me and my two little bulls in the china (I mean glass) shop. This is my go to place for wedding gifts!

Franklin Art Glass is my go-to place for wedding gifts. Many friends and family members have told me that their specially-made stained glass framed invitation was their favorite gift they received! I even took the stained-glass making class there several years ago, and have made several projects on my own since then. The staff is friendly, and the selection is awesome! Ill keep going back there, for sure!

Found another shop in Beavercreek, Ohio which is so much more customer friendly and way, way more helpful. The drive is worth it. U will not be disappointed.

After multiple emails (4 of them) sent to Michael on getting a special order was ignored/ not responded to. I finally talked to Garrett, and he was a big help and got my order in. If I wouldnt have wanted that glass so bad I would not have dealt with the company any longer. But when I went to pick it up I was extremely happy with it. So good product but not the best costumer service.

My husband is a glass artist. This is his happy place!

Received my first glass order on Monday. This was a large order of glass and I was extremely impressed with the care that was given to the packaging and shipping of my order. 4 different cases of glass with approx 7-8 sheets per case. Not one single sheet was chipped or broken. They responded the next day with my order confirmation and I received my glass within a few days. Fantastic customer service !!!

Awesome supplies

New to the hobby, staff was very helpful and patient with my ignorance. I will be coming back as long as i live in Columbus.

Friendly helpful staff. Very knowledgeable

Great selection and very helpful, professional staff

Helpful and knowledgeable staff. Very reasonably priced. I love this place.

Best prices I could find for Odyssey lamp molds. Very helpful staff. Highly recommend them!

We are very lucky to have Franklin in our area. If you need a specific glass,they will help you all they can.

We have had multiple pieces done. Love this place.

Awesome place, very helpful staff!

An incredible experience. I also found the sales team to be very helpful. If anything I was overwhelmed with all the options.

Its a great store. Lots of selection and the staff is very helpful. I will be back again!

Cool place with some local artisans who know their craft. Over 89 years of service. Definitely a shop to check out when in the German Village.

Terrible with return phone calls and follow up as long as you are on there schedule you are fine. We plan and organize so it is not last second order. I understand custom products but returning phone calls and follow ups with customers is basic business etiquette.Quality is not a problem but if i have a choice I would order with a different company.

Fantastic work! Weve gone here several times and are always impressed with the craftsmanship. Cant wait to have more projects done here!

Awesome staff, great product, beautiful art

Very friendly and helpful

Great Place to get custom cut glass for cabinets!Support a local company with beautiful glass/ talent.

I love Glass Axis, you can learn a new art form, meet new friends. Fun and relaxing atmosphere.

I had never heard of this company which was weird because I grew up in Ohio. However, due to the shortage of glass, began to look outside the safety zone of the norms I was told to buy from and I found Franklin Art Glass. Not only did they have everything I needed, but they had glass no one else did and the prices were fair. Also even though this isnt a thing to some people, it is to me, the glass was packed w/o a bunch of foam noodles, instead they used supports for the box and tons of the heavy paper. All recyclable.I love glass works and this place is a gem. Will be back shortly. Thanks!

Franklin Art Studio is know bu most people in the area as a maker and repair service for stained glass windows. They do an excellent job of that both in their very nice shop as well as field work. i was able to watch there wonderful work at Gay Street United Methodist Church in Mount Vernon, Ohio.They are also an excellent glass supply shop, offering up glass, glass tools, and accessories for cold (Stained) and warm(Fused / fusing) glass artists. I mess around in warm glass and they offer both 90 C.O.E and 96 C.O.E glass from Spectrum, Bullseye, and some other glass manufacturers.Nice selections of Kilns & Saws you can touch and look at, and a wonderfully helpful staff that is not overbearing.If you do glass, go in, have a look around.

They have an excellent range of colored glass and all the equipment you need for doing it yourself

Great experience and had great customer service.

My favorite place for many many years...lots of glass selection... sweet and knowledgeable people work there...

Great place with a wide selection of stained glass. They also have wonderful, friendly, and helpful staff

Lots and lots of stained glass. Finished pieces and parts for sale

Great selection of glass for stain glass projects.

Lovely lady on the front desk. Great selection of glass and accessories.

Super nice people and the area they store is in has a lot of other neat stores to look at!

Everything you need for glass work.

I ordered 10 sq feet of hard to find glass and they had it and shipped it right out to me. Great internet sales.

The glass options are endless, staff is friendly and always helpful and their cat is also very sweet.

Love this place! Employees are knowledgable and helpful!

Very friendly and helpful. They do a good job, even though it is a little pricey - but it is worth it.

They have everything you nee d whether you are a begging or advanced glass worker. They have what you need.

If you like working with stain glass, this is the place to go.

Fantastic choice of glass, extremely friendly staff. Worth the 2 1/2 hour drive from Cleveland.

Service is awesome and very knowledgeable

If it is stained glass they have it or could do it.

Very helpful and friendly!

Very friendly place, with the most beautiful creations.

Extensive collection of art glass and items for sale

Great selection of glass and supplies. Knowledgeable and helpful staff.

Very helpful staff, and thorough stock of glass supplies.

Great place to buy stained glass supplies

Best stained glass store around.

Great place to get glass nice selection

My new happy place 😁

Most Favorite place in the world.

Great place to find a unique gift

Wonderful business!

Friendly knowledgeable staff

Good selection of glass

Good selection, good people

Beautiful work.

Fantastic supplies

A playground for sunlight!

High Prices....for supplies other than glass, go online. Web site for Franklin was unavailable, and has been for several days.

Nice art

Creative ideas

Nothing much for sale

Professional

Professional