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Germain INFINITI Of Easton
3833 Morse Rd, Columbus, OH 43219, United States
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Germain INFINITI Of Easton

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Ar
Review №1

The dealer / service managers are all respectable but I would NOT buy a car here due to the fact that youre at the mercy of their service department. Its ONE team, you cant just try to separate each division for reviews etc.I own two of the same cars so its relatively easy to compare and see issues.The service department at Easton specializes in breaking things / clips / and failing to reassemble components completely. Windshield washer filler cap broken - no problems buying a new one, it wasnt broken when I brought it cause I literally just filled it with RainX fluid so they wouldnt put garbage in it. To the left you can see the push clip is magically missing also. You can also see a push clip missing in the battery box (I have extra of these also, so no big deal. Im just highlighting the BS.)

Me
Review №2

5 out of 5 stars! We had an amazing experience at Germain Infiniti and especially with our salesman Chris Cunningham! We would absolutely recommend Chris to anyone! We immediately loved his energetic personality and how much he truly cared about finding us a car that we loved and that made sense for our growing family! We never once felt any pressure into buying and Chris was so patient with all of our questions. He is extremely reliable and gets back to you in a very timely manner. We truly could not recommend working with Chris more! We are loving our QX80! Thank you Chris for all of your hard work!

Pa
Review №3

The best place to look for your next sleek vehicle. Good customer service and readiness to always make a happy customer. JARED was super nice.

to
Review №4

I had a wonderful experience buying a car at Germain. They gave me a great deal and I am extremely happy with my Q50. Chris was my sales rep and he was awesome. Great personality and very fun and helpful to work with. Definitely the best car buying experience Ive ever had. Wish I could give it 10 stars. Thanks Germain and thanks Chis!

Di
Review №5

Bought a Signature Series Q50 this morning and wanted to say how happy I am with the car, but just as happy with the staff at Germain. If you have the opportunity to work with Jared, consider yourself lucky. He was very helpful during the buying process, and was equally great, if not better, during the delivery process. He noticed that during the delivery process the gas tank was at 3/4 full and he went and got his credit card to fill it up while talking about the features of the car. Very happy with this car buying experience.

Ta
Review №6

I was currently at Germain Infiniti today and was being helped by Shelly Bennit, he is so wonderful and hilarious. I really loved talking to him and our conversations was too funny. But I will be coming back here for my services.

C.
Review №7

I went to Germain Infiniti Easton & worked with Shelley he was so nice & listened to all my concerns & he was patient because nobody likes Monday 8am service appts lol thank youuuuuu !!!!

Ol
Review №8

Dealt with a young man named Mikel Berry. He provided outstanding customer service & was very knowledgeable about the cars!

Ro
Review №9

Hey Jared, Thank you for your customer service skill, you mad me feel welcomed and I felt at home.Thank you for your expertise keep it up man. God bless you

Ch
Review №10

Great service! Shelley did an amazing job and took care of everything I needed.

Br
Review №11

Shelley handled my QX80 and its needs with professional care. He provided very clear, honest helpful service.

In
Review №12

I visited this location and it was awesome. The experience at this dealership was superb. I received a very warm welcome, impeccable service and undivided attention. Definitely recommend. Jared was one of a kind.

Mu
Review №13

I genuinely loved the welcoming atmosphere of everyone! I appreciate Shelley Bennett for being super kind and helpful through the process of getting new tires for my car! I highly recommend Shelley Bennett for all your automotive service needs ! Thank you so much for all you do!!

Gr
Review №14

The receptionist and service tech I interacted with, were some of the nicest and courteous people. I will definitely be returning to this location, I feel like customer service isn’t what it used to be anymore, but the interactions I had at Infinity of Easton made my experience so pleasant.

sc
Review №15

The entire sales process seemed more like relationship-building than high-pressure sales. I felt as if I got to know the staff at Germain Infiniti, and I look forward to going back for service, and for future car purchases. The showroom feels like what a luxury car dealership should be, and the entire process was handled professionally and courteously. I highly recommend buying from Germain Infiniti!

Je
Review №16

My husband and I had a great experience at Infiniti of Easton!!! Ask for Jared he is honest and made sure everything was done right- even stayed an hour past closing time for us! We are extremely happy driving away in our Jeep trackhawk! 😀😀

Ch
Review №17

Shelley Bennett was awesome. Very professional and helpful!!!

Do
Review №18

I was recently in the market for a used vehicle and although I did not end up purchasing one from this lot, I would highly recommend them. Jared Clemmer was the associate I dealt with and in the 3 week period that I was car shopping he was one of the most helpful people I had encountered. He was never pushy, very knowledgeable, and kind.

Br
Review №19

Great customer experience with my Sales Consultant Jared! I recently purchased a car through Infiniti of Easton and it was the most pleasurable car buying experience Ive ever had. No pressure, very friendly and knowledgeable, helped out with all my questions and concerns. Truly enjoying the car and working with Jared and Pam. Will be a repeat customer!

An
Review №20

The staff was extremely friendly and professional. Very happy with my experience today.

Ta
Review №21

Wish a place like this was closer to home. We drove 3 1/2 hours for our Infiniti. Jared was great from start to finish. The immediate feeling of confidence that your purchasing a reliable vehicle literally goes miles. Thank you, Jared!

ri
Review №22

I had a great experience purchasing my new infinity!! Jared was very helpful and knowledgeable. Thanks Jared

Ca
Review №23

I recently bought an Infiniti QX50 from here. When I say the process was extremely easy and convenient, I mean it!! The customer service was awesome and I had the best in-store experience while test driving. There was no pressure. The sales manager, Conor Maguire was so patient and understanding with all of my wants and desires in a new car. I can sometimes be indecisive, and he never seemed bothered by it. I LOVE my new vehicle and am now a forever Infiniti driver!

Br
Review №24

Mike showed me my dream vehicle and he showed me how it worked. He did an amazing job I was so shocked on how my knowledge he had on the vehicles. If I come to buy a vehicle he is my person to by from. I will refer him to everyone I know. He’s amazing.

Ka
Review №25

Went to Germain today to LOOK at a vehicle and maybe test drive. Well, I test drove a different vehicle, fell in love with it and Jared made it happen. He was extremely professional NOT pushy as some car sales staff are. He listened to me and my budget. I pick up my car in a few days. Can’t wait to drive it. Shout to Kyle and Pam. (The money people).

Ho
Review №26

I worked with Mike Berry and had the best experience! Family and friends will be told about his exceptional customer service and relaxed sales approach we had. Thank you!

Co
Review №27

My experience with Infiniti at Easton couldn’t have been better! Jared and Conor did everything they could to accommodate my requests, to include driving to Dayton to pick up my vehicle. Furthermore, they remained both transparent and informative. I highly recommend Infiniti at Easton.

ka
Review №28

We received the best and most personal experience purchasing our new car. Everyone is so nice and guinely cares about meeting your needs. Talk to Jarrod. Hes fantastic!

Mi
Review №29

Conor was a delight to work with! From the email inquiry, to the moment I walked out of the door with my dream Infiniti QX80, the buying experience was professional, speedy, informative, and pain-free. Conor worked hard to provide the best service we could have ever imagined. Our family has purchased 4 vehicles from Germain. We will certainly return in the future. Thanks Conor!

S
Review №30

Shelly was wonderful, definitely will be coming back

Ar
Review №31

Me and my partner were looking for an SUV, specifically outstanding safety features and third back row to compensate for our growing family. Jarred was phenomenal in helping us finding the vehicle that fit our needs. He was very knowledgeable, personable, and very attentive. I couldn’t be happier with our purchase. I’ve never had an Infiniti and although the Infiniti is a beautiful car manufacturer, Jared providing excellent customer service put it over the top. Thank you Infiniti and major thanks to you Jared. You can count on me being a repeat buyer.

Ch
Review №32

I spoke with Mikel about a few vehicles on the lot. He was very knowledgeable and friendly. I will definitely be back to see him.

Ch
Review №33

Although we were not able to reach a deal, I enjoyed working with Jared. He was very knowledgeable, helpful, responsive, and personable.

Ad
Review №34

Worked with Jared he was absolutely fantastic. Will go back when Im ready to buy.

Be
Review №35

The best car repair expierance I had all my life .scott and kimberly are the most caring and very helpfull associate . They helped me out a lot and answered all my questions .

Sh
Review №36

Mikel was a wonderful salesman. Very helpful and knowledgeable on the vehicles.

Au
Review №37

I have been a customer of Germain Infiniti of Easton since 2017, and they keep me coming back. I recently traded my 2017 Q60 in for an updated 2021 model and as I experienced in 2017, the sales staff (Jared Clemmer) was terrific in assisting with my purchase. Thank you for another great experience Germain Infiniti!

do
Review №38

Service dept never answers the phone and never returns voicemails. And if you call the parts department when they actually do pick up the phone they just say idk what that is when you ask if they have a part. I love infiniti and hate that these dealerships are ruining the brands image.

fr
Review №39

Service advisor Jack was amazing very professional, honest and upfront so needed in the repair industry. It has been a long time since I been comfortable with an advisor at any service center. Please ask for Jack you will not be disappointed.Thank you,Frank

Ta
Review №40

Mikel was great to work with! He made the car buying process easy and worked to accommodate my very busy schedule!

RS
Review №41

Cant be trusted. I live in another state. We agreed to a price and I asked to send pics of all imperfections so not to be surprised after flying in to purchase. They sent pics of two small scratches. I arrive and the passenger side dash had scratches all over the leather and the deeper scratches in the glove box. It looked like the previous owner had a big dog in the front seat that destroyed the dash. The salesman said it was in the shade when he looked at it before and did not see. They were well aware of the issue. It is the first thing I saw when I opened the door. I found multiple scratches in the paint that we had to get a detailer out to to buff out. All said and done, they said they would replace the destroyed dash IF I PAY $500 for the parts. Needless to say I walked away from the deal. The salesman kept saying how he came in on his day off to finalize our deal and barely mentioned the fact I was out roughly $500 in travel expenses and the better part of a day in travel. To give him some credit, he offer to pitch in half of the cost of replacement parts given the GM would not give any additional concessions.Thanks for wasting my time & money!

Kr
Review №42

Saturday (03/27), I visited Germain Infiniti of Easton with a few of family members b/c I was interested in purchasing an Infiniti QX50. Ive visited Germain Infiniti in the past and figured I would go back. BAD IDEA! I got to the dealership a little after 3:30p (they closed at 5p). The salesman (Mikel) that came seemed nice at first, however, I QUICKLY learned he was not interested in assisting me. I showed him the SUV I was interested in. He asked me if I was looking to buy or lease. I said I was leaning more towards buying, but was open. He asked what I wanted my payments to be. I shared. IT WENT DOWN HILL FROM THERE.I asked if he could open the SUV so I could take a look at the interior. He responded, you can view the one on the showroom floor. I responded, Id like to see this one (especially if its one Im interested in buying). He sighed, got the # off of the SUV, then went inside. He came back about 5 mins later, with the wrong key. Im not sure if he expected me to respond with, its ok, I can take a look at the other one since you have that key (even though thats not the one I was interested in). I didnt and asked if he could get the correct key. He came back out with the correct key and unlocked the doors. I took a few mins to look around the SUV and explore the features and decided I wanted to take it on a test drive. He proceeded to ask me again if I was planning to lease or buy b/c the payments to buy the SUV were going to be around $600+, which wasnt really what I was looking for. I let him know I didnt need to make a decision at that point b/c I just wanted to test drive the car to see if I really liked it or not, then I could make a decision from there. He again sighed and said fine, we can go inside and fill out the paperwork to test drive the SUV. Because I was less than impressed with his customer service, I ended up declining and instead visited a different Infiniti dealership.My experience with Germain Infiniti has definitely rubbed me the wrong way. The salesmans customer service skills were VERY POOR to say the least. Not once did he share the features of the car, offer to allow me to test drive the car, or treat me like any other potential customer interested in purchasing a new vehicle. Instead, he kept asking if I wanted to buy or lease and how much it would cost, which made me feel like he didnt think I could afford what the SUV cost, which couldnt be farther from the truth.Its experiences like these that make potential customers lose interest in businesses. You should NEVER judge a book by its cover. Just because someone doesnt look or dress a certain way doesnt mean they have a poor credit score and are broke. Youd be very surprised at the people who could walk into a dealership and pay cash for a vehicle. But, because a salesperson prejudged based off of what they saw, they end up missing out on a blessing.

Ka
Review №43

I bought a car here about a month ago from out of state. I found a car I fell in love with here, but when they unloaded it from the truck carrier it had some damage from transport. The sales manager took care of everything and had it repaired and it looking like new. The customer service was excellent. The associates were trustworthy and it was a pleasant buying experience overall. A month later I still love the car and you would never know it needed any repairs...it still looks great !

Vi
Review №44

Good location and a huge inventory of cars

He
Review №45

Overall great experience. Streamlined purchasing process with no delays. Got great deal on our trade in as well. Highly recommend visiting and making your next purchase at Infiniti of Easton, ask for Mikel!

da
Review №46

We had a great experience buying out new QX50 with Jeff at the Easton store. It was nice to be able to do the deal safely during this pandemic and have the enjoyable distraction of a new car. The dealership made everything very easy and professional. Thanks! Dan and Margaret O

Ma
Review №47

I purchased a vehicle qpat Germain Infiniti of Easton. I originally was assisted by the Sales Manager Jeff Wright. He was extremely helpful in explaining the features of the vehicle and the pricing of new and used. Jeff and Mikel Berry both made themselves available to work around my schedule. After I made the purchase decision the Financing details with Adrian were handled professionally and with accuracy and promptness. Since it was a used vehicle they aided me in repair of small dings in the door as requested. The detail cleaning on the interior and exterior was fantastic. It was an outstanding purchase experience and I highly recommend the whole team. Thanks to Mikel for providing all of the great follow up.

Ka
Review №48

Went in to see an INFINITI q60. The salesman that helped me was Mikel Berry. I was interested in buying a used vehicle with low miles and asked if they had any. He said no, so I asked if I could test drive the new q60 that was out in the lot. He denied my request bc I initially said I was looking for used. Terrible customer service! I may have considered buying new or doing a lease if I liked how the car drove. I will be taking my business somewhere else.

Ab
Review №49

I came in and got an amazing last minute deal on a 2020 Q60. Mike was fantastic and everyone stayed late to make sure I was taken care of.The level of service was superb and I couldn’t ask for a better experience getting a new car.Abi

Mi
Review №50

Shout out to Jack for taking care of the oil leak issue I had with my car! Would definitely recommend having your car serviced here.

Am
Review №51

Unbelievably poor service. My car was returned to me without a mirror cap (I was having the starter repaired), and was told I have to wait 2 hours to see the general manager to discuss. Two hours! It is a Saturday but really? I’m one hour in on my wait....might order in lunch. Ha!I would be extremely hesitant to take my car here for repairs in the future. The customer service is non existent.

Br
Review №52

Jeff W. was very helpful and informative. He had our test drive ready to go as soon as we got to the dealership and made the transaction very smooth! Very friendly and no nonsense kind of guy with no pushy attitude. We also got a great deal on our Infiniti QX60!! Thanks again!

St
Review №53

Came all the way from Cleveland, Oh to check out a car and was immediately met by an employee. No having to wait around. They had the car already staged waiting for me right when i pulled in and went straight on a test drive. Loved the car and the place. The employees were helpful and I felt comfortable with my purchase.

FR
Review №54

Sub 2 itsrede plz

Em
Review №55

I purchased 2019 Q70L . From Germain Infiniti of Easton, the staff from beginning to end was absolutely fantastic. I will definitely purchase my next Infiniti from them as well as my kids.

Da
Review №56

Fantastic experience purchasing my beautiful new Infiniti QX50. Easiest car purchase I have ever made.

K
Review №57

Luke and Clay were great. Quick, easy transaction. No Games, no back and forth and a good deal was made for the car. Thank you!

Cu
Review №58

I have not been pleased with the service department. I have brought my vehicle in more than once with reoccurring problems. Currently I am faced with issue that was suppose 2 b fixed ( 4 weeks ago) but I can not get end until late next week. I would not recommend them.

Bi
Review №59

Infinity of Easton is a good place to buy a Car. I have recently purchased a 2016 Qx60 from them for better price.They are very reasonable in price and nice to work. I worked with Mr. Luck from sales team and he is really good in explaining and giving you more details, that helps a buyer to make a correct choice on your purchase.

Je
Review №60

Mikel Berry sold me my infiniti and I couldnt have been happier with the professionalism, the quick process and the overall experience!

Ma
Review №61

I rececntly purchased a 2019 Certified Pre Owned Car from Germain Infinity. I have been looking and researching a vehicle for months. I found my QX60 online, made appointment with Mikal Berry, he was knowledgeable about the vehicle, test drove it and purchased. Would recommend Germain Infinity to anyone.

Ca
Review №62

Great customer service!!!! Manager Jeffrey Wright is the best....I LOVE MY NEW INFINITI.

Br
Review №63

Recently visited Germain Infiniti of Easton and worked with the GM, Jeffrey Wright to look at the QX50. With the COVID-19 precautions, I was able to make an appointment through the website and meet him at the dealership to look at the cars. Jeffrey was very helpful and knowledgeable with my questions. After I left, he was easy to keep in contact with and talk pricing. I had a great experience with Jeffrey and highly recommend Infiniti of Easton.

Da
Review №64

On May 4th, my wife and I showed up without an appointment to test drive a Q60. We own two INFINITIS already so we are familiar with the line. Jeff Wright was very busy and all sales people were gone for the day since they were working by appointment due to the Covid-19 situation. Jeff Wright was fantastic as he juggled some online sales while helping us. We test drove the car, asked a couple of questions and made a purchase. The 2018 Q60 was a Certified Pre-owned car so everything about the financing was made easy. Jeff had me come back for detailing at a later date and the staff took fantastic care of me. Jeff made the entire process very smooth and we very much appreciated the experience. The car is fun to drive! I would highly recommend Germain IINFINITI AND JEFF WRIGHT. Everything is first class!!!Brian and Michelle Kelly

Ky
Review №65

Customer service has been, and I know will continue to be, excellent. And the car to match!! Thanks, Jeff!

Jo
Review №66

I just leased a 2020 Infiniti QX50 from from Mr. Jeffery Wright, Sales Manager at Germain Infiniti. My experience there was exceptional, I can assure you Mr. Wright will make every effort to help you find the car of your dreams. I found him to be honest, he answered all of my questions and took the time to show me a variety of vehicles to look at and test drove two that I liked. Once I found my QX50 Mr. Wright worked with me to secure financing that met my budget. It was a pleasure to work with someone who really cares about his customers and not only did I get the car I wanted he made me feel like part of the Infiniti family. All I can say about my personal experience is Thank You, Thank You, Thank You Mr. Wright. I would strongly recommend Germain Infiniti to anyone looking to purchase or lease an Infiniti, ask for Mr. Jeffery Wright, Sales Manager.

St
Review №67

Dealership never answers phone. Always have to call several times or leave a voicemail. What dealership doesnt have a receptionist constantly answering phones and transferring. There should be no reason as to ever get a voicemail or no answer on the main line for a dealer. For this being a higher end car line, I would expect some better service behind the phones.

Ba
Review №68

I have a great experience buying a car from them and Clay the sales person was exceptional. Clay and Luke made sure that I got the car I wanted at a good price. Thank you.

Ma
Review №69

As I have been in the market for an Infiniti G37xS for a few months I was pleasantly surprised to see Infiniti of Easton had 3 on the lot ranging from 10,000 miles to close to 40,000 miles. I had an idea of what price and mileage would meet the standard so on Sunday I inquired about one of the vehicles. Megan promptly responded to my interest via text filling me in on some details around the current G37s on the lot. Later I found out Sunday is not considered a business day at Infiniti of Easton so Megan was, from the first interaction, going above and beyond. I found Megan and Mark (General Manager) helpful and willing to go the extra mile (Literally, they are delivering the car I purchased to my house in south Dayton) throughout the entire purchase experience. This treatment extends from the finance staff as well. Pam shopped my loan to find an interest rate saving me .25%. Typically car buying is cumbersome at best. This experience was what it should of been for the value and cost of product rendered. Not overly convenient to minimize value but extremely easy to do professional business. Most of my interaction was done via telephone after I left the dealership, far past closing hours, the night I test drove the car. I highly recommend Germain Infiniti of Easton for purchase of used vehicles. If I could buy my next house from this dealership I would.....

Me
Review №70

We had a great experience buying our new QX60 at Infinity of Easton. Drew was extremely knowledgeable about the vehicle and very pleasant to work with. The vehicle has so many awesome features and he really took the time to make sure that I understood everything. The whole process was smooth and easy. I enjoy stopping in for the complimentary car wash, its almost like visiting family. Everyone at the dealership is so pleasant and friendly. We will be looking to Infinity of Easton, and Drew Stevens for our next new car lease or purchase.

Sh
Review №71

I had a great experience at Germain Infiniti thanks to Aaron and Luke. Very friendly, great price, and no games. I highly recommended this dealership.

Sh
Review №72

This was my first time buying a car and Megan Cooper was the first sales rep to greet me. She had a genuine approach in asking my wants and needs for my dream car. She did everything she could in finding a car that fit my criteria. Her warm and bubbly personality made me feel at ease on the whole buying experience. I would buy another car through her and the Germain team in a heart beat. I highly recommend this place to at least check out and meet the team.

D
Review №73

I bought a used Acura from Mikel Berry and the whole experience couldn’t have been easier. I will direct anyone I know looking for a car to Mikel.

Ju
Review №74

Shawn was knowledgeable and friendly. We appreciated his “real”, no haggle approach to car buying. We were pleased with Germaine Infiniti Dealership from beginning to end.

Ma
Review №75

You have a customer for life. My wife and I visited every dealership in the area and we were blown away by our experience at Infiniti of Easton. Our representative, Yalonda Conrad, was AWESOME. She was not only selling us a car, she was selling a lifestyle. We were impressed with how comfortable she made us feel in purchasing our car. No-hassle, no-pain. She was incredibly knowledgeable about every aspect of our new Infiniti and made the entire experience fun and exciting. We are already looking forward to our next car through Infiniti of Easton. Thank You Infiniti of Easton and Thank You Yalonda Conrad for making our day and for making us Infiniti customers for infinity.

Ja
Review №76

Called the dealership, told them what i wanted to spend and that was it. The process was easy and painless. The staff is knowledgeable and friendly. I worked with a few different people and each was a pleasure. My car was prepped for me to perfection and i drove off the lot in nearly record time. Never been so thrilled about a new car. Overall experience was one of the best. thank you

Ja
Review №77

We had an awesome experience with both Jeff and Stephen when purchasing our QX80. Stephen was very knowledgeable on the features of the vehicle and was very pleasant to work with. We live three hours away from the dealership and wanted to get as much information about the vehicle before driving to see it. Stephen went above and beyond by creating a video of the vehicle specifically for us. It is because of both Stephen’s and Jeff’s kindness that we had such a great buying experience. Highly recommend buying from here!

Gi
Review №78

Great experience! My wife leased a car from here and Megan was patient and extremely helpful. She made herself available to us to answer questions and helped us get a good deal for the lease. Highly recommended!

Ja
Review №79

My experience with Germain Infiniti of Easton was amazing from start to finish. Zach and Peter were both extremely helpful in helping me select the right car for my needs, were very patient and never pushy, gave me a great trade-in value for my old car, and were/are always available to answer any questions I have about my new Infiniti (that I LOVE, by the way!). I looked at other cars at other dealerships and what brought me back to Germain Infiniti was not only the great car, but the amazing people that I worked with! Thanks Zach and Peter!

Ra
Review №80

Have been going here for service on my G37x since they opened. Chris is excellent throughout - very friendly, aims to please and very fair. Trust is paramount in a car dealership and Chris has my trust beyond doubt to take care of my car like his own and charge me a fair price. Very professional. I am glad they opened up near my home.

Ja
Review №81

I had to take my FX35 into the service department to fix an issue with my car. The issue required my vehicle to stay there for several days. Mr. Holstein was professional, courteous and resourceful in assisting me resolve this issue with my vehicle. He was patient with me regarding my questions and requests. Great guy, really personable and got the job done.

De
Review №82

Great experience! Adam in the service department addressed all of my questions and concerns. The service on my vehicle was completed quickly and efficiently.

Je
Review №83

Wonderful experience from beginning to end, which was very short! Best price upfront, they even took in our lease and saved us time and money with that! Megan Piper was excellent to work with, I highly recommend her as a sales associate and Infiniti of Easton to anyone in the market for a car! We will be back!

La
Review №84

Cannot say enough good things about the folks at Germain Infiniti of Easton. The dealership itself is gorgeous, the staff was super helpful and the service we received was exceptional. Very impressed! Highly recommended.

Pa
Review №85

Im only giving them 1 star because we can’t give them zero. We just purchased a 2016 Q50S on Nov 1st and since then we’ve had to bring it in on 3 different occasions for servicing. The more major being all 4 tires needing to be balanced and all 4 rims being bent. The service department assured us that the vehicle was “thoroughly inspected but this is obviously not the case. Now they are using our warranty to fix the problem that should’ve been fixed prior to the purchase, had they had completed the inspection “thoroughly “. When I asked them how this could happen to a vehicle, their response was maybe the car was being driven over pot holes or over the curbs. I then went on to tell the lady that we just purchased the vehicle a week ago? How? She mumbled over her words and said not to worry because they were taking care of it all. We’ve had better experiences purchasing a vehicle on Craigslist! PLEASE READ THE REVIEWS BEFORE PURCHASING A VEHICLE FROM INFINITI OF EASTON! THERE ARE NO COINCIDENCES!

Ev
Review №86

When I was 23 I went to germain and found a nice used car. The GM (one of the Germaine) was helping me with financing and offered me a low low rate of 14%. When I declined and walked away he called me and tried to see what interest rate I was getting else were and said he would match. I will never give germain my business.

Ra
Review №87

I’m giving this rating because they helped me with no problem. As soon as I pulled in I was taken care of. It did take a little longer than what they said but that because they had a new technician. So they gave me a discount for my wait which I didn’t mind at all. Great kind people and made a connection with them very fast. tgey treated me like I was family and been there for years.

Da
Review №88

Other than the awesome customer service by car salesman Aaron Thompson, the experience has been awful to say the least; I recently just purchased a 2016 Q50S with approximately 37K miles; the vehicle was a leased vehicle with a clean carfax and allegedly clean service/maintenance history. However, that was not the case. I’ve been back to the dealership for 3 different issues! My biggest issue being the wheels and tires. Approximately 5 days after purchase of the vehicle, i noticed the car would shake excessively when I got up to about 30-40mph... I called for the vehicle to be inspected and serviced bc obviously there were some underlying issues. Come to find out, the vehicle needed to be balanced and ALL 4 rims are bent and HAVE to be replaced. I explained my frustration to Luke, a sales manager, who then advised me that the purchase of MY additional wheel and tire warranty would take care the cost of the defect! I was adamant that if Infiniti lived by good moral faith and standards, INFINITI would remedy the cost and the repairs at their OWN expense!!! Do NOT purchase from here as they clearly do not complete THOROUGH inspections on their used vehicles; I intend to file a BBB complaint to maintain my stance.... this is simply a case of “BAD BUSINESS”.... side note: the only reason they even received a 2 star was bc of car salesman Aaron Thompson’s professional approach.Darrel Gray

El
Review №89

Love this dealership, Ive owned over 18 cars in my life and the last two have been from this dealership. Its been the best car buying experience by far.Peter Brown is the best sales manager Ive ever met, he doesnt pressure you and allows you to take your time. He always has time for you and makes getting a new car incredibly easy. He goes above and beyond to help the customer and give great deals too. He looks after the customer after the initial sale, Im sure Im going to stay with Infiniti for a long time, their deals and after care are hard to beat and you get a lot of car for your money, happy driving knowing you got your moneys worth and didnt over pay. Remember to ask for Peter!Thank you Infiniti of Easton and thank you Peter.

Cr
Review №90

Megan was a great salesperson - very easygoing, fun, helpful, and never too pushy! Ended up with an amazing deal on a beautiful car thanks to her and her team. She made the whole process easy and painless!

Rh
Review №91

Mikel was wonderful !!

Mi
Review №92

Megan Cooper was outstanding. Level of service overall was beyond what I could have expected. They never pressured me into making a decision always allowing time for me to ask questions, even repeatedly, and explore different options.I would recommend Infiniti of Easton without qualifications.

Je
Review №93

After shopping around for many weeks, I kept coming back to Infiniti. Megan Piper provided a hassle free process that kept my best interest first. She quickly grew to know my preferences and needs in a vehicle and was knowledgeable about the options she presented to me. My large family and I love our new vehicle and appreciate Megan for all of her help during this car-buying experience!

Ma
Review №94

Brian in the service department is the man. Super friendly, knows his stuff, and hell take care of you. Service is fast, and they go the extra mile by asking if youd like them to vacuum and wash the car if you have the time. I know most places do this, but the fact that he asked is is great because of I was crunched for time, I had the option to say no. Thanks Brian, and thank you Infiniti of Easton for great customer experience.

Gr
Review №95

Really appreciate how helpful everyone was! I needed a new key battery and was in and out thanks to a great worker, Mike Sanson.. keep up the good work Infiniti team!

Jo
Review №96

Everyone in the entire place is friendly! Could not ask for a better place to buy a car! The staff doesnt pressure you into a car on bit. Thanks for the great service! I will be back to buy another car in the future. Once again thanks Zach Germain for running a great dealership!

mw
Review №97

Infiniti of Easton make buying a car and getting service fun. Everyone is so nice and the facility if always so clean. Great work! keep it up :)

Ro
Review №98

I had an excellent experience at Germain Infiniti of Easton. Their staff was extremely knowledgeable and their pressure free environment was excellent. I worked directly with upper level management when it came time to discuss my budget and I am extremely satisfied with the purchase of my new M37xS. Thank you Zach Germain for taking the industry in a new direction. Keep up the good work!

Pa
Review №99

Trifecta here. Beautiful facility, knowledgeable and courteous sales person (Kyle at Infiniti of Easton was awesome), great deal on a great car. Ive worked in the auto industry for 9+ years and this was the smoothest, most enjoyable purchase process Ive experienced. Highly recommended.

Ph
Review №100

Excellent visit at this place. Adam in service really worked with me to get a JX35 part ordered and installed. The same day by the way.He saved me money over other competitors as well. Would highly recommend!

Information
100 Photos
100 Comments
4 Rating
  • Address:3833 Morse Rd, Columbus, OH 43219, United States
  • Site:https://infinitiofeaston.com/?utm_source=GMBlisting&utm_medium=organic
  • Phone:+1 614-437-6246
Categories
  • Auto broker
  • Infiniti dealer
  • Car dealer
  • Car finance and loan company
  • Car leasing service
  • Truck dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:9AM–5PM
  • Tuesday:Closed
  • Wednesday:9AM–7PM
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:9AM–7PM
  • Sunday:9AM–5PM
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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