This is no ordinary review. I have had several vehicles worked on in the past and have dealt with several different body shops to include Buckeye collision center in Hilliard and Gilmore Collision in Texas to name a couple. Some of those vehicles I had worked on were the same make and model as the one I had fixed at Service King Southwest Columbus and wrecked in the same location as this time. Every time the vehicle is done at the body shop I always do a detailed inspection on it. Every time I find something wrong with the vehicle. The bumper will have small plastic corners on it cause they never filed them down and there are either pieces missing. I always find something. I have body shop experience and know what a good job is and what a poor job is. The most important thing to look for is fitment, seeing if the hood and fender have an uneven gap clearly showing it was in a previous accident. Service King Southwest Columbus did a perfect job! I couldnt find a single mistake. It looks better now than it did brand new off the lot. The truck is absolutely perfect! They even did a great cleaning the truck, these small things matter to me! The customer service was awesome, always keeping me updated throughout the process! I am very pleased to say that they went the extra mile and were able to complete my truck early as I was needing it because I’m currently moving. And to top it all off one of the Service King experts named Mike met me in the parking lot at the end to double-check on me again and see if there’s anything I needed. This kind of customer service needs to be recognized! I will be a forever customer here. Anybody work I need to be done in the future will be here! I would highly recommend this collision center to all my friends and family! Please see the before and after to see what an amazing job they did!

I took my van to them with bumper and fender damage. They did an excellent job fixing the damage .however it took them almost one month to complete the repairs and when I called to inquire on the status of my vehicle I was told murderous time someone would return my call and never did that went on daily and weekly Intel They finally called and said it was done .All in all they do good work but hav poor customer servive

Service King repaired my front bumper and grill on my Audi they exceeded my expectations with the work very pleased. Customer service could use a shot in the arm. Good work people

I can only speak for the first 5 minutes of walking into the location. I was greeted with a smile and a positive interaction. I will definitely be updating with photos of the actual damage and the repair done. But so far, the customer service is great! They have coffee, hot chocolate and water on the ready and a nice sofa for waiting.Edit: as promised I would write a final review. The service was done in under 4 days for my minor damage. They repaired my car to perfect condition. The paint is perfect since I have a special kind of paint. They were great with communicating with me. The first photo is before and the second is after. My only issue was the tail light seemed a little loose, so I took it in and they checked it and made sure everything was attached correctly, since then, its been just fine. I would highly recommend service king. They dont price gouge anyone. They gave you a fair price for the time and damage done.

After car was fixed a tire sensor error popped up. So I brought it back and explained to them this has happened before and it just needs to be connected properly. They were very polite, but told me it was a misfire and reset the code. After leaving I noticed we still werent able to see the tire pressure and the code popped back up.

I hit a deer and the front right of my car was DESTROYED! That fixed it up perfectly in a short time. They were friendly and helpful. They were happy to answer all of our questions. Ive been to them before and I am happy every time. I totally recommend them.

They do amazing work. The communication is the best part! The whole staff is awesome and so nice! Thanks guys!

Amazing work and even better customer service!

They were very helpful and kind. Explained everything and made sure everything was to my liking. Would definitely recommend!

We were treated so well. They took time to really understand an issue after we test drove the car. They do great work.

Chris is the best. Him and his son strive to bring the best consumer experience.

Fantastic service! Chris B did a wonderful job walking me through the progress for my vehicle. They offered a contactless service. My vehicle looks like new as it should. 🤩

Very professional. Excellent service. Staff friendly and knowledgeable. Kept me informed on a regular basis about progress of my repair. Work completed on time. No hidden surprises; the estimate they gave me was dead on. Had one little problem after I picked up my car which they fixed right away. Would definitely recommend to a friend.

Absolutely phenomenal work. Was quoted a week by insurance for a big dent left in my bumper from a hit and run in a store parking lot. Not only was my car finished early, the work was top notch!! I will be bringing my car here from now on! Very friendly and informative staff as well!!

My car was parked in front of my home October 23, 2020. An unidentifiable vehicle, backed into the front drivers side causing what I thought was irreparable damage. The vehicle was still drivable except for front light damage and sensor issue. Took my car to Service King on Sullivant Ave that morning. Transition was smooth between Allstate adjuster, rental car exchange, and servicing my car. Got my car back within at least 10 days. It looks beautiful and drives well too. Thank you Chris Brown and your crew for your professionalism. Would highly recommend your business.

The staff were courteous and professional. Great attitudes. No problem with the work that was done. Appreciated the service.

Phone customer service from corporate was excellent. Phone customer service from 4000 Sullivant location was poor. The in-person service from the technician who viewed my vehicle to determine an estimate was mediocre at best. I was barely greeted by that person, let alone welcomed. She also did not inform me of critical aspects of next steps, what to expect in the process nor asked me if I had questions about the process. She didnt double check any of my information with me either to confirm that future contact would be smooth and reliable.Update: I got my estimate. It was approximately 4 times the amount estimated by another highly rated shop.

As always, very satisfied with thier work.Very professional no hassle experience!

Mawanna and Brandon were the best. Top shop in the city! fast easy and good ppl!

Thanks for the great work and getting it done so fast.

They ate very nice and they did an amazing job on my vehicle I would recommend them to anyone I am extremely happy with them😁👍

We needed the passenger side mirror replaced. Everyone was friendly, professional and courteous. The repair was completed on time and cost less than the estimate.

They did a real good job and the best customer service Ive ever had

My insurance company sent me here. I was a little nervous because some of the reviews however the customer service was awesome and my car looks great! As of now I have no complaints.

One of the BEST body shops in Columbus! The manager, Christopher Brown is very professional and timely.

Actually seem to care about their customers and do everything they can to make the experience as easy and hassle free as possible

Had some damage done to my car right before Christmas and was nervous about getting repairs done since my last vehicle was leased but i now own this one. Received my car back quickly but there was still a clicking fan noise. I called and left a voicemail for Steve he called me back within the hour and I told him my concerns and had my car in that same day and remedied within 30 minutes of arrival. Very quick, professional and cared, would recommend and use them again for any future repairs needed. Thank you!!

They took care of my car great two times I had gotten hit, and did a thorough job detailing the inside too! Also they were happy to look at small little stuff like clips or gas door not opening well and fix the small stuff not caught the first round thru immediately.

This was my second visit for repairs and both times were great! They keep you informed every day and deliver on time. I highly reccomend them!

Great service! My vehicle looked excellent when I picked it up. Not only was it fixed but they also detailed the inside of my car! Very fast service and great people!

I was very satisfied with my experience with Service King, from start to finish. Excellant customer service, workmanship & friendly associates. Would highly recommend to family & friends....thank you Service King!

It looks so bad i can see the difference between two sides I don’t like there work i just went to fix one thing they fixed it but they spoiled the other thing my car.....it was my new car

Repaired a Chevy truck and did a fantastic job! Entire sides and front of the truck looked like new. Seam work was very well done and the paint was perfect.

The service king on Sullivan Done a great job fixing my truck. The management was great they kept me informed on My truck. They even got my truck then earlier than expected which I really Appreciate . I would Of gave them 5 stars. But the detail people really didnt put no effort in it.

Very nice staff who are very understanding and helpful!

Experienced the highest quality customer service at this business. Not only was the person assigned to work with me super helpful, every staff member who walked by as I waited greeted me with a smile, drink offer, etc. Staff made the atmosphere warm and welcoming even at an early opening hour. Such a breath of fresh air in terms of professionalism and especially appreciated during the stressful time of needing car repairs. Will recommend!

FANTASTIC body shop!!!! Every single employee that I dealt with was professional and friendly. I absolutely give them 10 stars.

My car looks great

I was unfortunately rear ended at a red light and I had to find somewhere to take my brand new Jeep to get fixed. I was told to go to service king by the insurance company and it was the best decision ever! They had my car done in legit 4 days! They also cleaned my car inside and out!!!! I’ve never had such an amazing experience! Super fast, super professional, 10/10 highly recommend! You would never know I had work done on my car!

If you want to have someone else’s vehicle messed with, this is the place! They do not care who owns the vehicle; anyone can authorize any work on any vehicle over the phone without even appearing in person.They let a man who has not been a part of my life in years “authorize” “work” on the vehicle I, and only I, own. This place decided they don’t need the consent of a vehicle owner as long as SOMEONE, anyone, signs a form.

Got the job done

Awesome work! I got my car back in less than a week. I was amazed how professional and punctual everything went. I highly recommend.

Referred here by our insurance company. Our car had relatively minor repairs that were necessary. The repairs took longer than expected to complete and the quality of the work was mediocre at best.

I am a repeat customer, although it has been several years between my visits (thankfully). Danny was very sweet and accommodating, he was helpful and professional. They did the work expertly, got the job done on time and kept me updated on the repairs. I highly recommend First Impressions for body and mechanical repairs!!!!!

Everything was perfect and on time

Thank you service king Collision everyone been excellent helpful to me, everyone is working to meet my expectation even manager mr.Chris Brown, mr.Brandon a d all the people in the Building when I walked in they immediately ask to help me right away, everyone is friendly my car are buff and clean when I pick up Im happy with my car.

Worst business ever. My insurance company pointed me here. I had struck a curb with my car, and there was ZERO body work to be completed, solely mechanical work. They had my car for over a month working on it. Tried to give it back to me once, and the brakes were not functioning properly (pedal went to the floor). Told them to fix it, I went back the next day, same issue. So then I petitioned my insurance company to not let Service King touch it again, and I had the car taken to a dealer to be looked over. The dealer found multiple errors with Service Kings work. I am EXTREMELY dissatisfied with this business and am working with my insurance company to have it removed as a preferred contractor.Dare I go through the liability issues that would result if I were to get in an accident and get injured as a result of Service King giving me back a vehicle with incorrect functioning brakes. Had I not worked on cars over half of my life, I would not have known this. Who knows how many unsuspecting people they have put at risk!! Chris was less than forthcoming about issues with my car as well. I was told the vehicle was fully aligned from the dealer post work being completed. I wasted MY time and gas going to the dealer to discuss this with them only to find out they did not align all 4 wheels due to a stripped out alignment bolt which Chris failed to mention to me, at least to let me know. Horrible horrible service. DO NOT GO HERE.

Recently had my daughters car repaired here after a minor accident that resulted in damage to the passenger side front quarter panel and door. Brandon was our service advisor and he was fantastic. He kept both my daughter and I appraised of the progress and had the car returned to us on the promised date and it looked great!

One of the workers called to tell me that they could Not fix my lights in the Back which I had been rear ended on the 10th of October she goes to say that Racine light bulbs for my back tail lights in my truck so the person that hit me insurance wont pay for that which is a lie. Once Ive been in an accident I didnt have light after that but they fix my catalytic converter thats up under the hood. Mind you I got rear-ended so I dont have no backlight they cannot find out why I dont have backlights but she said the person Insurance thats not and will not pay for that to get fixed

Although my experience with geico is horrible, they were great. Very helpful and efficient.

They were very professional and sympathetic, my car was a total loss so Im not sure of actual work

The Staff where amazing they made it so easy and I went back to work knowing my car was in good hands if you need body work done on your car this is the place to go they did a excellent job.

Started out honest by telling me the people who use to own them half a** their jobs to save money.... ended badly. They fixed my car originally when it was hit about 4 yrs ago. Here I am having them fix issues from their repairs from 4 yrs ago. Via progressives lifetime guarantee (who also is horrible and just wants to save money) they are fixing broken clips horrible paint job bent frame that they did not originally fix etc. Ive sent it back this time 5xs because their work is still as bad as it was 5 yrs ago. Waves and bubbles in the paint, bumper skin not straight (which had to be sent to Dave gill to get right because the frame was bent thank God for Dave gill) missing clips and clamps on bumper skin and interior of the trunk. All and all they should have totaled the car originally but choose to half was it to save money. Its been 5 weeks and I still dont have my car back. The repairs should not have taken more than a week 2 weeks max. Do not take your vehicle here and do not let a. Insurance company send your vehicle here if you want you vehicle to keep its value or not fall apart a year after their body repairs.

Poor very poor service after being told my car should be fixed in a timetable of 2 weeks tops they yet again muck up going into a month now. Ive worked in the auto repair and mfg. Areas all my adult life. If I made one let alone allow my vendors to send me the wrong part after not even having a rental agent there at a time that wad set up almost a week in advance not only does that take hours but then oh we got the part in they say a week ago today oh its the wrong part. Any half decent business with any honor system wouldve made sure that after the first mistake no more would be made and if they were that it doesnt take a week to find out because yet another person doesnt check the part in correctly if at all when it came so the issue wouldve never gotten to the customer one week and a day later then they use vendors that are shady as well and cant get their mess up fixed by overnighting the part. If Id made every made that many mistakes let alone one after the first Id either be written up or retained two mistakes more definitely out of a job! Done getting bsd by this company now my insurance adjuster is set loose. This company gets a one because it wont let you do zero or negative stars. Id recommend to everyone I meet to stay away from this company period. Theyre the cheapest because theyre the worst.if theyre unable to get the job done by Thursday they lose the contract as theyve already broken their agreement three times now and Im not paying for their failures as a business. I wouldnt even recommend them to my worst enemy. This review refers directly to the W. Broad location in Darby/Columbus Ohio. That lost

They messed something up on my car after fixing a collision with a bird.

Service Kings (4000 sullivant ) is awesome. I brought in my vehicle with bumper and fender work required and any other repair issues that were found.Got text updates daily. Was finished when estimated. Paint match and finish matched my vehicle perfectly. Anyone who would leave a bad review is just a disgruntled person at heat. I Highly recommend Service Kings (4000 west sullivant) !

Did great work quick and professionally!

Great customer service

My wifes Jeep Compass was hit in our apartment complex one night. Whoever hit it left so we were graced with the repairs. We had 3 large scratches (one completely through the paint) on the drivers side rear panel, another on the drivers side rear door, and part of the same door was pulled out like it got caught on something on their car. Through Geico, we brought it to Service Kings for repairs. Could not have possibly been happier unless they provided a 4 course seafood meal with every repair. We were POLITELY greeted when we arrived (which can be an anomaly at times in any customer service). After we were sent to the lobby to wait for the inspectors, nearly every employee that walked past greeted us and a few even offered to get us coffee. Mike from Geico and Mike from Service King were very professional and kind in their inspections and interactions with us. They gave us a reasonable quote and a rough estimate of a week for repairs. We were texted the entire time our car was there updates. 4 days after drop off (which, ya know, isnt a week), we were contacted that our car was done. It was right before they closed so Geico Mike extended our rental for a day so we didnt have to hurry in from 30 minutes away. When we got it the next day, the car looked great. Could not even tell it got hit. If I am being nit-picky, they did leave a little bit of...well not sure what it was. Some sort of white powder where the scratches were. But it came right off with a towel and looks good as new. Hopefully we wont have another accident anytime soon but if we do, we will definitely be using Service King.

Took a few trips to get just right, but they never balked at keeping at it, until.it was just right. Highly recommended, ask for Brandon

Great place, they tell you what is wrong and dont run the price up like other places. I recommend them over anyone.

Excellent experience and work--exceeded all expectations. Highly recommended for professional work, service and communication.

I was referred here by my insurance company as a preferred shop for a car accident I had. Not only did my car have to be brought back repeatedly for issues NOT fixed from my accident but every time I did bring it back, they found a new issue each time. Finally after months of this I got fed up and did not bring my car back in even with still having issues and after the last time of bringing my car in I never got any paperwork stating what they did to my car and what parts they replaced which I have been told they are REQUIRED to give you. They also continued to give my car back to me with hearing these noises that are abnormal without giving me any explanation of what it could be or was. I took my car to get tires replaced and there is still 3 parts that need replaced still from my accident that was never replaced, plus my alignment was not done properly either. The tire place said my alignment was very very off and that where ever i told my car to put ZIP TIES under my car to hold things in place. WHO DOES THAT? I will be having to pay out of pocket to get these 3 items on my car fixed which will not be cheap either. Im very disappointment and will be contacting my insurance company about the situation and show them my paperwork I got with my tires about parts still needing to be replaced on the side of my accident.

Great place.

Disappointed with the way they detailed my car I Wont Go Back

The guys here were straight forward with me and very friendly. Sadly my car is too bad for insurance to fix, but they tried their best to make up for the mistakes of the Morse Road Service kings and speed up the process

Was told for two weeks that my car was on schedule for repair. Was planning on picking the car up tomorrow when I was surprised to find out from Enterprise car rental that my car had been totaled. They had my car for two weeks and did not communicate this to me. I dont trust these people or Nationwide Insurance. Save yourself the hassel and goto 3c body shop!! Thanks for nothing and the run around Service King, never again will I use your shop or anyone I know.

They did a very good job of replacing my bumper after a car accident

Nice customer service!

Adjuster and manager were great

Did not listen to what I wanted. All they wanted to do is bondo. Told my insurance .... After me talking to my insurance before going there every thing was erased . Went somewhere else and used others insurance(car who hit me) and was fixed correctly.

Work with this shop a lot for my job. Very friendly, realistic time estimates, great customer service, and of course great work

Excellent service, friendly and very courteous

My car insurance selected this shop for a fender bender. Needed the hood bumped out, the headlight and bumper replaced. They didnt paint the parking sensor in the bumper and it has a huge white spot where it should be painted. They also did not align the headlights, so one headlight looks up and the other looks down. That is the most annoying thing. My parking sensors also went out weeks later, but I cant say that its related.

I walked in for an estimate and was told if I didnt have a claim number from my insurance the estimate will cost $25. Reluctantly I gave them the number and waited half an hour for for Somone to look at the car. I was the only customer there. After the car was looked at I was told that they normally order refurbish parts and that if the parts come damage second step is ordering after market parts and if that dont work they order OEM parts. All that with no price difference. I was there a total of one hour. I decided to get another estimate at the dealer. The estimate was a few hundred dollars less. The dealer only uses OEM parts and the best part was from the time I walked in until I walked out 15 minutes.

I dropped my truck off to first impressions wich i shouldent havethey at first promised me 6 bussines days.... then it was 9 days.. then it was 12 days... here it is over 2 weeks later and i still dont have my truck and they said it might be ready in 3 days... im probaly going to loose my job since i havent been to work and have no other car.... i know to NEVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! GO BACK HERE AGAIN!!

My insurance company uses this shop. Id personally never use it. They ruffled thru my compartments and used

Friendly service and always keep you updated

Good serving center

Very courteous and professional

Need to take car back still broke

The repair was done well and on time.

Didnt like the way they gave me an estimate

Fast and Friendly Service!

Great service for my dad

They fixed my car right away and even changed my frames and straighten out my license plate.

If you have an issue they will try and resolve it.

Service was fast and everyone was very helpful

Not a very good place to get your car worked on drove my Jeep out with a big scratch on the hood from them found more stuff was wrong they did over $4,000 worth of damage to my Jeep they broke my hood release

Good and friendly staff