Awesome and helpful all around.They took control of the situation and handled it from beginning to end. Highly recommend.

Not very professional the lady answered the phone very rudely as if she was doing me a favor....

I just got my car back yesterday but so far everything sounds good. My car looks better after than it did before my accident honestly. And they cleaned the inside of my car which was a plus and I was pleasantly surprised. Great customer service and easy to work with.Edit: Ive had to go back to Napa twice after they fixed my car. Once because my headlight wasnt properly rewired, second time because I was leaking transmission fluid. Both issues from the initial car damage that they fixed so Im a little upset about making multiple trips back. Pretty sure my transmission is still leaking too... changed my rating to 3 stars.Edit: I am back. A 3rd time. For a defective part... 2 stars because Im tired of driving here 🤦🏽‍♀️

My daughter just picked up her vehicle. She was very pleased with the fact that they stuck with the estimated amount she would owe and the work was perfect.The vehicle was also spotless on the inside.Nobody wants to get in a wreck but if you do this is the place to go period.

Great car parts

Outstanding experience here! They did the estimate on my vehicle in record time and clearly outlined what needed to be done and when. Most of the work was done for me (scheduling rentals, calling insurance, etc..) making it extremely easy for a first time accident customer. I was notified regularly on the progress of the repairs as well. Car left as good as when I bought it. 100% Recommend this body shop.

Wonderful place. Friendly service amazing people working there. Fast convenient and worth taking you automobile to for work needed done.

This place is AMAZING! My car looks brand new. They even cleaned out the inside prior to returning it. Melissa is the sweetest person I’ve ever met and kept me updated throughout the whole process. I absolutely loved doing business with them and will be sending people their way!

They made the process after my incident incredibly easy! Im so glad that I found these guys, they took care of everything as well as giving regular updates!! 5 stars definitely and everyone should know about this shop!!! So glad I found these guys and Ill be telling everyone about how amazing my experience was

Honest and upfront not to mention quality work. They worked with me to get a good estimate for my insurance claim. Great people!

Awesome friendly service. Kept me updated on my vehicle the entire time. Would recommend to anyone!

The best part of doing business with NAPA COLLISION CENTER is they turn what could be a confusing, difficult situation into a smoother event. Very helpful, courteous, and knowledgeable. Very fair pricing and quality work. Our family has been using their services for years and will not go anywhere else.

Amazing place great people, super professional. The manager there was vary helpful, I believe his name was Pete or Peter, Ethier way what a guy! Made us feel at home and it was nice.Thier work speaks for itself. Intelligent well spoken and answered all of our questions. Id gladly use them again!

Very great service!

Awesome service and the staff there really makes you feel like family! Thanks so very much Pete and Melissa for making my depression disappear! Will definitely be referring all of my associates to you guys for such an exceptional service!

Extremely impressed with repair work. Outstanding job. The car was repaired 3 months earlier by another facility. I will never go back to them again. Napa on alum Creek will always get my business. They did a fantastic job. Made it look new.Thank you to the crew at Alum Creek location

Great and friendly staff. Very knowledgeable. On time with calls to update you on progress of repairs. They do pay the deductible!!! They go above and beyond with their customer service

This place is amazing even if its your fault as long as you got full coverage insurance they help you and gave me $500

I have been here twice now and both times I have been very satisfied with the work that has been done. Will definitely recommend them to anyone that needs body work done.

Awesome shoooop, I was working with Melissa. I go there every time something happens to my car ! What’s even better is that they pat your deductible!!! Must go !

Took great care of all my needs, from lining up a car rental company through my insurance to giving m calls updating on the progress, and making sure I was properly compensated with insurance and what they could do for me. Very friendly and professional.

Napa did a phenomenal job on the cosmetic repair of my Toyota Camry. My car appeared in brand new condition. Melissa, the office manager made my experience simple and smooth. I highly suggest using this company for any collision repair.

Great people at this location. Great work on the vehicle. So great that theyre looking at a second vehicle for us.

Professional and made my repair easy. Melissa handled everything with the insurance and rental car arrangements. I would return for any future needs.

Great guys, doing great job, i will highly recommend them !!!! They help me with everything... rental, insurance, claim, deductible...Best place to fix your car!!!

Have had my truck worked on twice and my daughters car once. Pete is easy to work with. They will cover your deductible and work with you to ensure your happy. They stand beythier work.

Excellence service.They explained the process well. All my expectation were met. Melissa kept me updated with everything that going on. And my car looks FANTASTIC!!! Thank you all.

They were so helpful and the work they performed on our SUV turned out really well. We will definitely be back, if we ever need any more body work and will refer our friends.

I was so pleased when I picked up my car. The repairs were done in a timely fashion. The Napa representative called me weekly and updated me with the progress on my repairs. The service was friendly and professional. I will definitely refer people I know to Napa Collision. Plus they cleaned my car out...it was so clean I couldn’t believe it. It looked like new inside and out.Thanks again Team Napa😊

Been doing business with this company for some time now. Customer service is great they take great care of my vehicle evrey time totally satisfied😎

Melissa is very nice and handle things in a professional way. Amazing service and great communication.

They did an awesome job I would recommend napa collision to any and everyone I know

Absolutely love these ppl... They are the best thanks so much

My brother had been using my car for 6 months, so the inside of my car was trashed. He had trash and junk everywhere and he vapes so there was a residue all over my windows. Well he got into a accident with it. I pick Napa based off the reviews. When I got my car back from them you wouldnt even have known it was in a accident. On top of that they detailed the whole inside of my car no extra charged. Very happy... I will be returning back for other work I want done on my car that I will be paying out of pocket expenses for...Thanks Guys at Napa Collision Center

I dropped my car off there the people are nice well professional and will pay my deductible these are the people u can trust

My experience with Central Collision was amazing.They towed my car for free,paid my deductible and fix my car very quick.People in Central Collision do their best to make sure customer is happy and satisfied with their service.

Im happy and thats all that matters! Now i know where to take my cars in the future

Excellent job, handled everything for me,including the rental car,my car looks new again.

Great Service. Thanks Melissa for your customer service.

Omg these people are magicians thank you all so much. Melissa you rock girlie!!!!

Now i must admit, i done had my car fixed a couple times in my days but these pepole shonuff got me together this time round. I know where to go if i need service again.

Very friendly and did an awesome job on my car.

I will never take my car back to these people! I have had my car back there twice since I got it back and found out they used painter tape to TAPE a sensor to my wheel. Tape!! And was told they would be out to look at the sensor at Firestone never showed up never called me back. I have called several times and they are sending me and my Insurance Company to voicemail. I will be contacting BBB and seeking legal action!

These guys go above and beyond when it comes to customer service. Best shop Ive ever been to.

Good job! Recommend to a friend!

My car looks brand new, they covered my deductible and gave me a loaner car while my car was in the shop. Melissa kept me updated. Her and Pete were friendly and professional!!

Loved my visit. Tim is the man with the plan!!!

Good quality work

Theyre fair