Terrance was so nice and very helpful. With covid alot of things are backed up but I was informed every step if the way with what was going on with my vehicle! Thank you guys hopefully not but Id I need service again I will be back!

The service was excellent! My car looks great! The staff, especially Terrance and Emily, were friendly, efficient and professional. They took care of everything with my insurance and even rental car. My life was able to go on without interruption. I was kept informed of the progress and notified immediately when my car was ready to be picked up. It was literally like the whole thing never happened! Thanks, Fine Line!

I highly recommend Fine Line! Vanessa is amazing she saved me a tremendous amount of time, stress, and hundreds if not thousands of dollars. They done an amazing job on the body work, you cant even tell it was ever damaged. I VERY HIGHLY recommend calling Fine Line before you go anywhere else. I couldnt be happier with the service overall.

Hey. The manager Terrence was great. He was patient with my questions and concerns👍. If i ever have any future issues he will be on my speed dail. The work was always done on time i even got my car back 3 days early. These guys are the truth.🤘

My car was hit and after getting all the information from the person who hit my car, I needed my car fixed as soon as possible. I dropped my car off on a Monday and it was repaired and ready for pick up on Friday! She looks great!

I came in for an estimate on the front end of my vehicle and was given a couple options. I was able to make a deposit on my account for the parts and paint so that I wouldnt be without my vehicle for the duration of the repairing. They called me a couple days later letting me know I could have the part installed whenever I had time. I took them my car the next morning and got it back the same day after paying the rest of my balance. Service was great, quality was good, and the experience was gratifying. Thank you to all the Fine Line employees that participated in my repair.

Very friendly service. The results were amazing and the office staff was amazing. I work in insurance and will definitely refer Your Company. Art, Vanessa and whoever did the paint job were wonderful. Thank you.

I work at fine line not the same location but fine line is a good place and we have hard workers

They do such great work and are very thorough in every detail.

A garage fire melted my car and Fine Line fixed it quickly and with regular updates. Their customer service is outstanding and all the employees I dealt with were extremely professional.

Terance did the impossible and found a mint hatch back for my 2010 Ford Escape! Marshall buffed, waxed & detailed it. So happy!! Beatification at its best!!

Chop Shop, has had to buy back cars from customers for obvious insurance fraud (getting paid from the insurance for work you dont perform) Fraudulent charges to customers as well. Fine Line is known to cater to a certain demographic of low income and vulnerable people who have no other option. They cover your $1000.00 deductible because you cant afford it and your doing your best to stay insured and safe. Fine Line exploits this. People dont really choose Fine Line Body Shop, they just have no other option.

Terrance the rep that helped me was very knowledgeable and helped me throughout the whole process . Was very pleased with the the outcome of my car it looked like new, I highly recommend their shop

Fixed my car after an accident. Did a great job. My car looks great. They made me feel cared about. I highly recommend this business and their exceptional service members

Staff went above and beyond for a small foot nerf bar kit. And made sure to keep in touch with the options that I could use in the rapid repair that I was seeking.

Love the way that they made you feel like family.

I stopped there because my phone battery died and I was lost. They let me charge my phone there so I could get back on the highway. They were so kind and the facility was very clean and inviting.

Fine line is the best body shop around! Please don’t waste your time looking anywhere else! This team of professionals are the best in the business! Lead by John the manger who went to the moon and back for a price and a d final product that was out of this word! I’m so happy! still cant believe how amazing there work and prices are. I’m looking at my car and can’t believe it! If you don’t know what to do call John and worry no more! Thanks so much everybody!

I am going to post before and after pictures and boy can I tell you I feel like I got a whole brand new vehicle so the only problem throughout this whole transaction was my insurance the general Terrence was amazing as soon as I called him within an hour they was able to tow my vehicle to the shop Emily gave me updates I was very impatient and they still work with me I called just about every day and text if I could. I had never went through the process and they was very understanding yes it took my car a month to get fixed but it was so worth it once I saw my vehicle I would recommend them indefinitely if I needed more work done go back to them thank you guys are awesome 🥰

This place did amazing on my vehicle. They were able to repair my car in a timely manner. And they were able to lower my deductible by $500! 10 out of 10 would recommend for anybody to go to for their body work.

I was advised by a friend that John and his guys do a great job and they do it fast. My car was ready in two days and it looks great. I am very pleased with the service I received. Cost, quality and in a timely manner exceeded all my expectations. Highly recommend dealing with Fine Line Auto.

The ads and rumors are true! This is the most honest and straight up shop in town. John, Sam, and everyone else will go to the moon and back to get your vehicle in even better shape than you planned while minimizing the inconvenience. Rental car was solid, repair work is excellent and warrantied, and they dealt with insurance 100% after drop offIf you need work done, cant recommend them enough.Before and after pictures attached.

Dropped my car off on Tuesday it was finished by Saturday. Simple easy process. They even washed and swept my car. No other body shop I have used has went to that detail. I highly recommend using them over other shops who claim to be on the consumers side instead of the insurance side. FineLine is awesome!!!!

Very professional and easy to deal with. Kept me updated on my vehicle. Definitely would recommend this place to any and everyone!

Alum Creek Fine Line: They fixed the vehicle and matched the paint perfectly. They did a great job

First of all I walk in and immediately got help. Dropping off & picking up. This business on Livingston was very professional and helpful. Who doesn’t love that. They updated me every business day as much as needed. I also appreciate the helpfulness making sure i got a rental car with drop-off and made picking up my car easy with the drop-off rental. Thanks for making my transaction easy and for my Roses. Fine Line for the Win.

This is the second time I’ve used fine line for a car repair they are fast friendly and efficient I definitely would trust them to repair my car again!!!!

Fine Line fixed my car after it was hit. The service here is amazing! My car looks as good as new! Emily and John provided excellent customer service and I would recommend Fine Line to anyone!

John, was the person that I talked to about painting my car. He was very professional, he had no problem going out of his way to help me. They did an awesome job painting my car. I would definitely recommend them. Johns shop treat you just like your one of there family.Thanks John

Always have good service

Very satisfied with body work and paint . My car looks brand new on the outside. Highly recommend Fine Line Auto Body!

They were quick, communicative, and polite. The management reduced my payment by a substantial amount without my having asked them to do so. Will definitely be working with them again if need be!

Excellent service!

Great experience and great staff! Worked easily and efficiently and kept me posted well

Love the quick service I received

I love this place! Bring my car back to life! Customer service is lovely! I would bring all my cars there!

Fine Line Auto Body Alum Creek did a fantastic job on my vehicle repair. They dealt with the insurance company and repaired my vehicle super fast. The work done looks great and the staff was professional and courteous, keeping me updated through the entire process. I also appreciate their lifetime warranty as it shows that they stand by their work. Thank you to everyone on the Fine Line team for making the process extremely stress free.

Always professional and their repair work is affordable and awesome!!

Fine Line Auto Body on Alum Creek Dr. did an excellent job with my car. They went above and beyond by not only fixing the outer, but cleaning the inside also. I was super surprised and very happy to see that. Paul was very nice and his customer service was wonderful! This was a great experience for me and I recommend them to anyone else that needs to get their car fixed!

John and Emily were so nice! John treated me with nothing but respect, and Emily kept me up to date on the progress of my car, which is beautiful! You cant tell work was even done!! I will recommend Fine Line-Alum Creek to anyone that needs body repair!!

Having a small dent and scratches on my new 2020 CRV after hitting a post I was upset about this situation. John at Front Line immediately assured me that this could be repaired. He ordered parts needed, had a new paint job and within 2 days my car looked brand new again. Excellent service.Everyone from Emily, Diana, Terrance and especially John made me feel welcome and the whole experience was a positive one.I highly recommend this business!Thank you....Lonnie Burns

Fine Line did a great job with repairing my car. However, it took longer than expected and I did not receive anything in writing that explained the repairs that was needed and done for the car.

They did a great job! Even washed and cleaned my car! Highly recommend!

Service professional curtious

They did an excellent job. Would recommend them to anyone. Thank you again.

This is my second time having a car repaired at fineline, both times they were very helpful, explained the things I didn’t understand. They made sure to keep me updated on the repairs throughout the process. My car looks better than it did before the accident.

The service I received from Fine Line Auto Body was Top Shelf. They keep you updated on your cars status, handle the claim with your insurance company, and back their workmanship. My car looks and drives fantastic! Thanks to the entire team - highly recommended

Professional, courteous and a true pleasure to work with. The folks at Fine Line were all that and more. The staff is extremely knowledgeable, they always keep you updated on the status of your vehicle, and are a great resource for any questions or concerns. I am so happy to have chosen Fine Line to repair my vehicle. They go the extra mile to make sure every detail is perfect. My car looks brand new and I am absolutely thrilled with my experience. Thanks Fine Line!!

Fine line did quality work on my vehicle, the paint matching was very good especially for a tricky Audi paint code.Emily and Paul were very responsive, we had to back and forth a bit more than I would have liked, but most of that fell on the insurance company and other underlying issues. Props to Emily and Paul.

Fine line is a great place for your car. They are honest and friendly.Definitely would recommend!!

Great service car came back cleaned inside and out

Treat me and my wife well, great customer service as well as great repair work.

Good friendly people who takes care of your service with good quality.

Friendly people, quality repair work, done rather quickly. I am very pleased.

They fixed my window with no problems..

My experience with Fine Line Auto was really good. It was quick easy they dealt with my insurance company and helped with the rental car. I really didnt have to do anything but drop my car off and pick it back up again. My car was done ahead of time and it looks great. I highly recommend them

Paul was excellent! From my initial phone call about my concern with my bumper all the way through fixing it. It was a minor repair (literally a missing screw) but he got me fixed and back on the road in 10 minutes. Thanks guys!

Great company! Been going to them 3 times now. Each time No issues no hassles, and high quality work. Very professional personable office staff and manager. Helping cover the deductible is highly Appreciated as well. Hopefully I won’t have to but if I ever need to- I won’t think twice having work done here again.

Great friendly service. Trusted that my car was been repaired by professionals that care. Very grateful for them helping out with my deductible. Would highly recommend this location for auto body work.

An auto body shop that you can trust! Reasonable prices (if dealing w/o your insurance) and overall great service/work. Happy I went to them to fix my accord.

From start to finish Fine Line did a great job. They towed my car to there shop the same day I called and immediately started working on it even though it was around the holidays. I got a call every other day or so updating me with the progress. When the car was finished it looked better than before both inside and out. They cleaned the interior and exterior. They even paid my deductible which was a huge weight off my chest. I would highly recommend them to anyone and if I ever need any other car work I will definitely go to them. Thanks so much!

We are very happy with the service we received. We highly recommend Fineline.

I got rear ended, but at a very slow speed so there was little damage to my car. Or so I thought. The techs at Fine Line looked beyond the surface of my bumper and found other damage that amounted to double the insurance companys estimate. It wasnt a cash grab, it was thorough. And they wanted to ensure that my Nissan Murano was back to factory standards. The insurance company approved their estimate immediately, which let me know they low balled it in the first place. Fine Line was helpful, kept in constant contact about where we were in the process, and even arranged it with the rental car company to get us an SUV when the insurance company wanted to give us a tiny sedan. They told us two weeks for the work and we had the car back in 9 days. It looks brand new and was given back to us perfectly clean, inside and out. They let us leave the rental with them and arranged for it to be picked up so we were on our way. I cant recommend this place enough - they made the entire process so easy and convenient. The work has a lifetime warranty, and weve been impressed from start to finish.

My experience with fine line was wonderful. They kept me abreast of everything that was going on from the time I drop my car off until I picked it backup. The customer service rep that reached out to me they kept me in full detail the situation was more than professional and polite and I extremely enjoyed our professional conversations. She provided excellent customer service as well as fine line as a whole. I will recommend fine line to anyone says in need of collision repairs.

The staff was great. Paul and Emily worked with me, helped me through a difficult time and made sure I was taken care of. They did exactly what they said they were going to do and in this day and age, thats hard to find!

Great Work And Nice Time Effort! They Made Me Feel Good Driving My Car Again After Repair & Paint Job! Thanks Again 🙌🏾

5 stars on customer service alone! From the minute my daughter walked in, the staff was amazing! I was contacted immediately to let me know they would give me updates several times a week (which they did!) and the whole ordeal of the situation was made so much easier because of them! I cannot say enough positive things. Every single staff member there - fabulous!

These guys were great! My little brother ran over a traffic cone and these guys were the closest auto body shop in the area so we just brought his car there. Seriously within 48 hours they had his car as good as new! Unbelievable. We’ve gone to other auto body repair shops in the past and we will have to schedule an appointment two weeks out just to get an inspection. Paul and Alisha we’re friendly, personable, and super helpful. My mother later commented that she couldn’t believe I did so well finding such a good auto body repair shop. Guess it was good luck! 😊

Great service

This is my second time taking my car here . Great customer service and excellent bodywork .

Fine Line did an awesome job helping me deal with insurance and get my car repaired after a fender bender. It took just about as long as they said it would and the work done looks great - I’m super meticulous and I’d have noticed if the repair had looked even a little bit off. I also appreciate their lifetime warranty; that shows they stand by their work. Thanks to everyone at the Fine Line team for making what could’ve been an annoying and stressful process as smooth as can be!

I’m very pleased with fine line body shop on Alum Creek. This is actually my third time using them to repair my car and as usual I am not disappointed. Body work looks good, drives good and on top of that when I picked my car up it was nice and clean inside and out. Good job!

Everyone at the shop was very personable and professional, they got my car in right away and had the rental car already set up and there for me. This was a huge help for me because I am limited on time most days. They kept in contact with me during the process and handled my insurance claim efficiently. I am very satisfied with the service and care I recieved. Any issue I had I was able to voice it and they made sure to take care of all of my concerns. Thanks again guys!

I’ve been going to Fine Line for years! They have always done me right and did a great job! The customer service is great as well! Alicia was especially great. She always kept me updated and was on top of everything! Thank you for another great experience!

Great service! The staff is very accommodating and helpful. They even drove me to pick up my rental.The work they did on my car was phenomenal. I crushed my bumper and it looked brand new. They even spruced up the inside of my car! I would definitely recommend this shop if you need repairs done on your car!

I am impressed with there work and their staff they really made me a happy customer 😀 Id recommend them to anyone. You want be disappointed.

The service I received was top notch. The guys at Fine Line did such a good job repairing my car and I was so happy to see my car looking as good as new. They also did a great job at keeping me updated throughout my waiting period.

I would do anything possible to avoid this entire chain of body shops.Their work is incomplete and subpar. I was billed for things they told me they would cover. Trying to talk to management was harder than getting an audience with the pope.Their first run at fixing body damage was 3 weeks, car was barely put together, clips were not attached and body parts didnt even line up. Second time was another 3 weeks, attempting to fix what they didnt get right the first time. Could even find out what all work they did.SHADY! Shady as the day is long!

Had a multi car crash at an intersection, Fine Line saved the day! They helped with my deductible and my car looks brand new. Customer service is impeccable and they kept me updated every step of the way! Felt super welcomed and valued at the Alum Creek store, will definitely be back for all of my auto body needs!

Everyone was so helpful! They made this unknown process so easy. I was kept informed throughout the repair AND they even made it a priority to complete as quickly as possible because I was moving out of state. My car looks brand new. I would highly recommend using Fine Line for your repair needs!!!

The guys who did the work did a great job in a very timely manner They had it done days before I had expected. The women that handled the scheduling of my service were also exceptional. I wish there was a higher rating I could give them. I would recommend Fine Line to any friend or family member

Great Service! They kept me updated weekly on the status of my car and I received it back in perfect condition! They even cleaned my car! They get a A + in my book! Thanks so much for getting my car back to its original condition! I am extremely satisfied!

The team at Fine Line were fantastic from end to end. Estimation process was super quick, the price was a great deal, the customer service and communication were spot on, the body work was done spotlessly and they even added little touches like deep cleaning the interior of the car as a cherry on top. There’s not a single thing I could have asked to be improved about my experience. If I ever need any auto body work, I’ll be coming back to Fine Line in a heartbeat.

Very professional staff. Helpful and provided updates on the status of my car. Even took my rental back for me. My car looks fantastic. They even cleaned the inside and outside of my car. Keep up the good work. I will definitely use FINE LINE agin if needed. But I hope I won’t need them again😁. Thanks for all you do.

Before the covid19 ordeal my sons car got hit. While waiting on insurance companies to decide what was going on. My son got furloughed from his job. I told him sense he wasn’t working he should get his car fixed. I’ve heard Fineline’s radio adds on the radio. I told him to call them and see if they could get him in to repair his car. They were able to and got him a rental to use. Never dealing with them I didn’t know what to expect. After the repairs they delivered his car and picked up the rental. After inspecting the vehicle there were some issues and my wife was fit to be tied. The next day they took it back to see what would be done about the quality of work that was done. After a conflict with a manager it didn’t go well. She is persistent and got ahold of someone else with this company. Set up an appointment to look the car over and figure what was next. We men with a gentleman named Art I figured maybe an owner I don’t know. He was very apologetic about how everything was handled and promised it would be taken care of. We picked up the car today and was very pleased with the out come of the work. They went above and beyond to make my wife happy and satisfied with the service and outcome of everything. We do appreciate all they did. To bad my insurance company is the ones dropping the ball. I would recommend Fineline to work on your car.

I was in a minor car accident and took my car here. They provided me with calls on updates regularly. The staff was very courteous and professional. When I got my car back they did a great job and the detail was fantastic. Best ever! My car was looking brand new.

1.The customer service was impeccable!2.The repair time was phenomenal!3.The repair looks great

I am so grateful for the staff at Fine Line Auto body, they really took care of my car! The customer service was outstanding and the staff were friendly and inviting. If you are looking for a body shop that offeres quality service and excellent repairs come to Fine Line Auto body. You wont be disappointed! Thank you Fine Line Auto body!!!

Great staff and great work. My truck came back better than before my accident

John was great, found me the best deal and it looked great!

I was very impressed that I dropped my car off on a Monday and I had it back Saturday. Everyone I met was very nice and helpful. I hope to not need any more work done on my car any time soon, but if I do Ill definitely be returning to them.

Fantastic service and work. I have a difficult pearl finish that is difficult to match. In fact, with an accident a few years back, a well known local shop that advertises extensively all over Columbus could not match which required multiple trips back and forth. Fine Line got it right the first time! I highly recommend.

Great shop...Had my car repaired here and they did an awesome job...Very friendly stuff.Highly recommended...

Alicia was very nice and kept great contact, keeping me updated on every step of the process to get my car back on the road. Upon dropping my car off, i received a rose which definitely made my day better. This is my 2nd time using fine line and this is my preferred shop for accident repairs, and they even covered my deductible, keep being great at what you do . Thank you

Great experience! Great customer service. I had a girl run her stop sign an hit our car. We took it to fine line on alum creek they got us right in and they took care of everything. We will deff tell people to go to fine line.... Keep up the great work!!

They are not part of your insurance company!!!!!!! I received a call from a Diana who stated she was a insurance claim specialist with Grange and she needed me to have my van towed to the shop to be assessed and now Grange is telling me they are not even apart of them!! They are very misleading!!! AVOID!!!!!!!!!!!

Unbelievable customer service... I had a comprehensive incident and the Fine Line members especially Victoria in my case took care more than what i was expecting. They set up the call & spoke to the insurance agents for the claim, arranged rental vehicle and took care of my vehicle completely. The great part is i had nothing to pay from my pocket as well!! Thanks for the service and I will definitely recommend my friends!!

Not by reading any reviews or suggestions just because I was familiar with the location, I chose to take a chance and take my vehicle to Fine Line after my vehicle was damage in a rear end accident, and what an excellent choice! The entire staff was very friendly, kept me informed of all updates and was very straight forward with the assessment of damages to my vehicle. Going forward, if I am ever in need of an auto body repair shop, Fine Line will now be my CHOICE!

These guys really want Above & Beyond on their Call of Duty on this one at the time that my car got hit I was also dealing with a close relatives death seeing as how Im busy man to begin with added stress left me with even less time than I normally have I was assured that this process be quick easy and painless and it was just that they knew when I was coming so when I showed up they already had a rental car there waiting in the paperwork waiting for me to sign I think in the initial visit because they knew how busy I was I spent maybe 10 minutes there which was a big help I got my car back it looks great Prescott and Paul really were a couple All-Stars about this and I cannot thank them enough for making this an easy ordeal

My bumper got clipped in my parking lot, so I went to fine line because it was close. Despite other reviews, my experience was incredibly pleasant. Paul gave me a great estimate and my bumper was fixed in record speed. Between the speedy service, great deals, and friendly staff, I would recommend fine line to others in a heartbeat.