Scammed me outta 200 bucks. I asked for a part that was for my 03. They gave me a part that was for the 04. Completely different color code and a completely different year. The sign behind them said they could give a refund subject to a 30% restocking fee but they declined me that as well. Do not get parts here. They are scamming people.

Terrible customer service, also dont post your parts online if you arent willing to be helpful about that process

The worst junkyard ever, they will sell you the wrong parts and refuse to make it right. I bought a 6 bed from them and they gave me an 8 bed, now they are refusing to make it right, except to give me a bed in horrible shape for the same price. They are a scam and Natalie is very unpleasant

Surprisingly low prices; just a few dollars more than the pull-it-yourself yards in most cases, and you get to sit in a nice air conditioned showroom waiting for 10-15 minutes while their friendly staff goes out into the yard getting sweaty and dirty. They also seem to have better tracking of what parts they do and dont have. I have been pulling my own parts for 20 years, but Ill be coming back here again!

It was my first time being back in here in over 15 years. It is still amazing. Decent prices on used stuffs. And parts and stuff like my gas can i got today. Lol. 6 bucks. The people were nice and all that. It was really clean also. Definitely worth the time to stop by in there.

Fast courteous professional service. They are knowledgeable, honest and very friendly. They explain when you ask questions. They did a great job.

They wouldnt look up a part number. Hell, Advance Auto will. Wasted gas! They could have at least try to help me find the part I needed. This is the first time they wouldnt help.

Worst customer service ever...Purchase a battery that died on me in two days. I went to exchange it they did not have the proper battery and told me to come back when they got more instead of refunding me

First of all, Im a car guy. I have been to dozens of junkyards over the years. I have come to expect a certain amount of gruff from time to time. This place, by far has the worst, and strangest, customer service! I called asking for a part for an engine. You would think that a used part/junk yard place would have this simple part. Apparently, they dont sell individual engine parts. Only whole engines and trans. Thats fine. How about other parts off of the chassis? Sure. They will pull the part and charge you out the ASS!! You can get a better and cheaper part elsewhere. The dude at the counter is one of the most rudest out there too! I hope he is not the owner. I WOULD NOT RECOMMEND STOPPING AT THIS PLACE AND WASTING YOUR TIME OR MONEY!!

The people are great and very helpful. Parts guys are great!

This company has the worst employees and managers they are all rude and it is definitely not a good company to work for they will screw you out of your money your hours and if you quit or get fired good luck getting your last check if they do give it to you they will swear you owe them money and barley give you anything they sell broken parts they weld back together

I called in and they had a part that no one else could get. When I got there It was pulled and ready for me to pick up on time. There price was fair and the part was in perfect working condition. I will continue to use CCAP for our auto repair locations.

The lady who answered my call was very friendly and helpful, even though they didnt have the part I was looking for. I got a good feeling from her and she sincerely tried to help.

I just got off the phone with Larry. He actually called me back from a couple days ago to see if I was still interested in a part I called about. I was. He was polite, knowledgeable, not at all pushy, and got the sale.I need something else for my car and am getting it at another place in Kenton to save some money, but boy was that woman rude and obnoxious. I am in the service industry and would never hire someone like her to be the point of contact.But Kudos to CCAP. Ill call you guys again when I need something.

CCAP had a tough to find part for our Saturn Astra. I know my way around a car, but Im no mechanic so the fact that they pulled the part for me was a real time saver. Amaris and the others at the front desk were friendly and helpful as well. Pricing might be a bit higher than other junkyards, but the service is worth it. I have a feeling Ill be back :)

Excellent staff. Very professional and helpful. Parts very appropriately priced. Would definitely recommend to anyone looking for used auto parts.

Central City provides fast, friendly service. The kicker, at least for me, is that have hours on Sat. I work full time and just cant get to businesses that are only open from 8-5. Central City provides Sat hours so I can get in to grab some parts at a great price.

I was out of state and I got into a car wreck. My car wasnt drivable and I needed to junk it fast so it wasnt sitting outside of my familys house any longer. Being out of state I didnt have the title on me and didnt know that you couldnt junk your car without it. It makes sense that you cant but I thought that some places might take it without and being stuck 500 miles away from home I figured I might as well try. I called Central City Auto Parts and asked. The man on the phone started yelling at me and accusing me of stealing the car and trying to sell it to him. A simple No we dont purchase cars without a title would have sufficed. Before I could even say anything about my situation he hung up on me. I noticed another reviewer had the same complaint about being hung up on. If the employees here learned a little bit more about customer service they would have a more successful business. Im waiting on my title now in the mail. Once I receive it I would rather give my car away for free than do business with Central City.

I recently purchased a used F250 in very good condition, but the tailgate had a considerable amount of rust. I visited CCAP on a Friday. They were able to locate a replacement at their salvage yard in Kentucky, and said it will be available on Monday.I was a bit reluctant about the purchase because I only saw an online photo of the replacement. But I decided to take a chance, given the condition of other tailgates Id seen in person.As promised, CCAP called me on Monday to let me know my tailgate was available for pick up. I was pleasantly surprised when I saw it for the first time. It was in excellent condition! And to make this experience even better, they removed my old tailgate and installed the new one, saving me time and money trying to find someone else who could.I highly recommend CCAP!

It is one of the best places to get good engines, transmissions and more. with a very good attention.

They dont sell very much stuff lol dumb place

I needed trailer hitch for my Ford truck. I dot there at 345, they had decent one still on the truck. I left 40$ down payment so they would pull it for me and it will be ready first thing in morning. When I showed up next morning at 820am they didnt even started pulling it yet and the guy was vacuuming floor in show room instead of pulling part. So I had to sit and wait for 45 minutes for them to pull it. Whatd the point of taking down payment if they just waste people time!

If you don’t won’t disappoint the first time do not buy anything here. There all about that money and less more worried about your car issues. There getting a two star due to the second battery working!

I bought a very simple part lady told me 45 in the phone and got there and they tried Charing me 75 when a new part the same would be 80 that will be my last trip to Central City auto parts I dont recommend them.

I recently needed a part for my 2007 Toyota Prius. I was pleasantly surprised with the knowledge and service I received at Central City Auto Parts. Jim and Amaris were both very helpful and informative with obtaining my part. The showroom was clean and beautiful and I will definitely recomment my friends.

The lady that answered the phone was sweet but when I went in person the man was very rude. He was nice enough to tell me that the right tools didnt look like they would get me very far when I asked him for a little direction.

Very helpful and put my interests first. Very impressed with their service here!

They sold me a radiator with a hole in it didn’t want to take it back and they are very rude so is the manager Did not want to give me my money back or a new one I would not recommend this place for no one

Ive always had great customer service here i usually talk to jim, hes helped me with whatever i needed, and if i cant find what i need hes always happy to look around for me to help me get it

The customer service was great! The important car parts, like a transmission dont buy here. I brought the tranny for 856 dollars. Ive had the tranny for exactly 5 months and it has broken down. Im so upset, but it is a junk yard... So what can you expect?? I would say get small unimportant parts from this place....

I called looking for hood for my eldorado. Although they did not have one, the employee Hank searched all the local salvage yards. He could not come up with any hoods around here but gave me a few phone numbers of places to call. Sure enough found one with his his help. He was very polite and went the extra mile and took time to call me back. Never really done actual business with these guys but I would based on this experience. I have spoke to many other yards and had alot of rudeness short answered responses like nope dont have it, click and so on. Like they are a bunch of rough necks that could care or less not these people.

I called the store on sat. asked for my parts and was told there was a deal on the part I wanted. I tired to explain I was two hours away and i was cut off and told I know where you are I have caller id then I tried to ask what condition the part was in and i was told to Just come down and look at it 12:00 pm phone call + 2 hour trip = 2 pm so he tells me you will make it and Ill pull the part when you get here and take a look. Two hours later im pulling in to an empty parking lot since it was 2:03pm. I tried calling to find out why i was assured to drive two hours for nothing. A guy walked out with keys OBVIOUSLY IMPORTANT HOLDING THE KEYS TO THE CASTLE. I tried to explain that i was expected, at which point he laughed at me and finished locking up, telling me there was a man with a gun inside and he had it trained on my person through the window. He then went on to explain the business is located in the WORST POSSIBLE PLACE IN ALL OF THE CONTINENTAL UNITED STATES, laughed at me AGAIN then entered his own vehicle. I suggest if you need parts drive three to four hours for a more expensive part than only the two hours for their FAKE SCAMMING DEALS.

I only had a two minute phone conversation with the guy in the parts department. He was rude, argumentative and based on internet searches outrageously over priced on parts. I will never go there.

Very friendly, very helpful, extremely knowledgeable, and GREAT pricing!!

Awful service, got a trans from them full of water! would not take it back. googled them and they are located next to a river. PLEASE PEOPLE GO SOMEWHERE ELSE!

Great customer service Thank You Amaris !!!!

Great guys and have parts i need when i need them

Liars. And can artists. They wash the rims so they can appear brand new in the picture and they told me on the phone that rims are in brand new condition. I drove 260 miles to fi d junk and s krached rims recycle center will refuse. Mike has a serious attitude and total disrespect for customers.

Prices are outrageous 500 for a set of towing mirrors !! Crazy right

People work hard to help wit the parts you need and is a few dollars cheaper then others

Very helpful

Jimmy answered and has thee worst attitude. Very pushy and if Im spending my $ here you will respect me or no sale, real easy dude.

Not a bad place to shop.

I wad at Woodys Auto Parts beside it

I was told by an employee Jim that I had to wait till Saturday to get a part because they were under staffed, but they always had a couple in stock. I came in on Saturday and was told they dont have that and dont usually. No Jim. Waste of my time.

Very Rude to deal with and unprofessional! Avoid at all costs!

98 isuzu rodeo transmission they sold me that was no good, I paid 150 bucks for shipping this piece of junk and they will only refund me for the part, crooks they knew it was bad and tried to slide it past us.

Very rude on the phone i will not shop there

Professional, helpful, reasonably priced.

Good workers