Had issues with a vibration on my brand new Whirlpool refrigerator. Tried getting though to Whirlpool several times before I was told by the phone rep that they could not find a service technician close to Logan OH. Took almost two weeks before I received a call from Capital City Appliance. They scheduled me for the upcoming Friday. The technician Randy was on time, prepared, and fixed the problem. I was very happy with their service and professionalism.

Randy, the repairman has come out twice due to my ice maker not working. Randy did not have the good sense to check and see if the dispenser wasn’t working properly the first and second visit. My 19 year old daughter had to prompt him to check the dispenser. Randy spent a whole 20 seconds diagnosing to tell me the motor isn’t working. I feel had that this company has taken over $130 dollars for this type of service. I complained to management and the complaint had also fallen on deaf ears. If you don’t want to be frustrated with poor customer service and workers with mediocre skills. Please don’t hire this company for anything! You will be disappointed 😢

Got this company name as a referral from a colleague to have my refrigerator checked for pending issue. Couldnt even get pass Nikki who took my initial call - not an ounce of customer service skill from this person - didnt answer my question...sounded more like a tired script. No thank you!

Moved into a brand new home, my fridge isnt working properly. Whirlpool sends these clowns to service my appliance. The tech tells me he cant fix it because the line is frozen and I need to thaw it out for a few hours. As soon as he leaves, the fridge makes one tray of ice then not again. I thaw out the fridge, at great expense as I have a family of 5 and we dont own more than 1 cooler. I thawed the fridge, and called back for service again because that didnt work. Whirlpool scheduled the appointment for the next Monday. I got a text from capital city that they only make service calls on Tuesday and Thursday. So we reschedule. Tech calls me day of the new appointment and asks if I thawed out the fridge. I told him I thawed it for 3~ hours per his instructions and I was told that it needed to thaw for 24 hours. Why would it need to thaw 24 hours if 3 hours didnt fix it, but it made a tray of ice after the tech was here for 15~ minutes? The only difference is the tech disconnected the wiring harness and I did not when I thawed it out. When I challenged the tech on this he told me that the line partially unfroze in the 15 minutes he had the door open, but didnt unfreeze when it was open for 3~ hours thawing out? Come on now, it doesnt take a service tech to know that is a line of bologna. I asked for a different tech to come service my appliance and was told there was only 1 tech that serviced my area.

Keith, CA’s field worker, came out to my house as scheduled, on time; go figure right? He quickly got down to brass tax, troubleshot why the convection oven and broiler would not preheat, to a defective Direct Spark Ignition (DSI) circuit card; and ordered it. When the DSI came in, CA scheduled his return trip to install it. Other than living without our range for the duration, the process was smooth and efficient. Since this appliance was under LOWES extended warranty, there was no fees involved. Highly recommend using their services in the future!

Greg came out to repair a stove burner. Was both professional and personable. Did an excellent job. Cap City is fortunate to have an employee of his calibre.Would highly recommend.

Keith was the technician and demonstrated expertise, skill and professionalism that Capital City should be proud of.I was particularly appreciative of how careful he was working on our appliance, as if it was his own.Capital City is most fortunate to have a technician of Keiths caliber.

The service was great. I only gave it 4 stars because I got some push back on wearing a mask in my home. However when the repair man came back to repair it he was pleasant, very courteous and quick, and had a mask on. The mask thing is tricky, I agree, but when its your own home, there should be no question if the owner feels the need for it:)

Keith was our repairman. Called and was here in beginning of time frame. Had refrigerator/freezer fixed quickly. Explained everything to us. Was very nice.Thank you!!Terry McMorrow

Service tech Jerry repaired our KitchenAid refrigerator this morning and exceeded my expectations. He called ahead, was friendly, courteous and informative about what broke and the repair he was making. After fixing what he needed, he checked for manufacturer service bulletins and noticed an additional repair needed (no cost to me). I’d definitely recommend Capital City and Jerry

Super nice guy that looked at our fridge. Very good at his job. Smart, polite, and very professional. This will be my go to company in the future.

Id give them 0 stars if I could. We moved into a brand new house, dishwasher didnt work. Vendor sends this joke of a company, and the first available is over a week out. Fine. They ask, by text, to confirm date and time, never any other information. Day of repair comes, and theyre at our old address. Their office calls me, gives ME attitude because somehow it is my fault, then lies and says we tried to call you. No, no you didnt. I told her, with her attitude, I didnt want any of them in my home. Avoid this company at all costs, youll regret it every step of the way if you use them.

Waited a month on parts when they came out said dryer was good did one load and now not shutting off on timer and now doesnt heat now two more weeks this is terrible customer service.

Office personnel are completely incompetent. Ordered the wrong part, still had me pay for the repair before it was finished. Then, did not prioritize coming back out. I waited a month between services with a broken dishwasher. (I had to call and ask if the part was in). They came back out when I was at work. Because they had me set some of the parts aside, they assumed I did not have them. So they installed it sloppily. Did not call to ask about anything and just re-installed the dishwasher sticking out of the cabinets. Now they are refusing to come back, because its been too long. Cool. Thanks. With how much money Im spending, I should have just bought a brand new dishwasher. I now have to call ANOTHER company to fix their awful work. What a horrible company. Dont waste your time - theyre too busy for you.

Customer reps are very responsive which is why I gave them 2 stars. The bad part is when the tech came the first time, he automatically said he couldnt do anything to help when he just walked in. He ended up ordering parts. A tech came back a second time from Cap City and replaced parts; microwaved turned on for 5 minutes and did not work again. He told me that he would tell Frigidaire it was still not working. Called the next business day to check status and the tech told Cap City it was working when he left. Untruthful and unprofessional at the least.Also, take at least a week to week and a half to get you booked for an appt.Update:I then receive a text message stating thisGood Morning, We have received a google review, we are cancelling your service for 08/16. Please contact the Manufacture for further service.

I know some have had some negative experiences from reading these reviews, but my experience was actually quite positive. The technician was on time, called beforehand to make sure I would be home, and was very professional. He explained what he felt the issue was and was very receptive to my questions about the repair. He also explained the process for the repair and the possible parts that would need to be replaced. Overall, I would recommend them to anyone who needs major appliances repaired. Very professional.

I called Capital City Appliance on the recommendation of a friend because we have cosmetic damage to a refrigerator we just purchased and are outside the return window. Nikki was super helpful, she let me know that our brand of refrigerator has a 30 day cosmetic damage warranty and they should take it back and to not give up! Super helpful! Look forward to using them in the future if we have a need.

Shawn was so professional and knowledgeable in checking out my new washer and dryer. Home Depot’s delivery team damaged my dryer bringing it into my place. He helped troubleshoot any repairs that might be needed on both the washer and dryer. He answered all my questions about the washer and fixed the panel Home Depot’s team damaged. I recommend this appliance service and the expertise I received from their employee. Their professionalism was just what I needed after what Home Depot messed up. Thank you and thank you Shawn! It was also very easy to set both appointments and the office staff was just as helpful!

Keith was fantastic. Service was tremendous and he went beyond just fixing the stated problem. He actually aligned everything perfectly that all the little nuisances we were putting up with are gone. Rarely post reviews but definitely wanted to extend my thanks.

Capital City Appliance was provided as a service provider through our home warranty company to fix our dishwasher. We scheduled with them to come out to see why our dishwasher was smoking. Zach was the tech who came to our house. He was a nice guy who checked out dishwasher but informed us that he didnt have time to stay around & watch it smoke (it would smoke at the end of the cycle as it was drying), because he was too busy with other jobs. So, he said he would order a replacement heating element & would come back out to put it in when they got it.He came back out a week later to replace the part. He told us that he was once again in a hurry because his next job was typically a 3-hour job but his company only scheduled him 40 minutes to do the job. He replaced the part in about 10 minutes & was out the door. He told us that the dishwasher would have a smell the first couple of times we use it because of the oil on the new heating element.After he left, we ran the dishwasher to get rid of the oil smell, & we noticed the dishwasher wasnt put back in its place (see video). It was easily movable & not secure now.I called Capital City Appliance to let them know that the dishwasher was loose & that we could move it. I spoke with Karen, & she asked to put me on hold. After coming back on the line, she asked if I had tried to use a screwdriver to re-attach the dishwasher. I told her, no, I hadnt tried that. She then told me that her manager (whom I assume she had just spoken with) told her the screw goes back into the same hole.I told her that I thought Zach hadnt completed the job because of how busy he told us he was. She quickly responded that it didnt matter how busy the techs were, they all finish the job. Then she told me that they would come back out & fix the dishwasher, but I would have to call up our home warranty company (which wed have to pay for again), file a work order with them. Then the home warranty company would reach out to Capital City. Then Capital City would reach out to me. Then I could schedule a time for them to fix it.I get it, oversights happen, especially when a job is rushed. But the fact that Karen wouldnt just admit that the job wasnt completed & just schedule Zach or any other tech to come finish the job is what was irritating. And, the way Karens attitude changed as soon as I mentioned how Zach on two separate occasions told us how busy he was & how he didnt have time, was unprofessional, as she immediately became very defensive.I would just like Capital City to come to our house & complete the job by securing our dishwasher in place.

If there is any other appliance technician available, GO WITH THEM! These guys are a joke, dealing with water you’d think they’d come equipped to deal with such. NOT. I had to supply towels and a shop vac as I watched the tech spill water all over my kitchen floor. Literally if anyone else is available they’d be a better option. They’re rated 2 stars for a reason folks.

The technician (Jerry) was on time, friendly, and knowledgeable. He diagnosed and repaired the issue quickly and gave me some tips on how to avoid similar issues in the future.

This company’s staff is very rude and unprofessional please dont waste your time or money.

They were quick to schedule and fix the issue, they were courteous, friendly, and got the job done effectively

We have had to use Capital City Appliance Service multiple times for our brand new very expensive KitchenAid side by side refrigerator. The first time was when the refrigerator broke within the first two months of purchase. The company dealt with us respectfully and honestly. They told us up front that the part would be a long time in coming because of the delay in getting parts. We are accustomed to a long wait since COVID so we werent particularly upset. When the service people were here finally with the part, the service person came with the part, called us on the way here, and wore a mask while dealing with fixing the refrigerator.It is now the 3rd call on our refrigerator, with the same and a different problem that they will fix. Again, the front office was respectful. I called when the technology was glitching and not working correctly. They overrode the system from their end and we were able to set up an appointment. They were honest and told me that it would be a window of time and not a specific time. I can do that now, I am retired. If I werent retired, I probably would not be too happy with a wide window of time. The office also said I would get a reminder the day before, which I did and a call as the repair person was on their way. I also got the call a couple of minutes before they arrived, just like the office said they would.Upon arrival, I asked the person if he was vaccinated against COVID and respectfully told me NO. With his honestly and his respectfully tone, I could act accordingly to my health needs. I didnt request a mask, at that point, but I was impressed with his honesty. The person came in, did his evaluation and told us that they were requesting two parts and that the office would be in touch with the two parts. I would recommend this company again because of their honesty, respect, and punctuality in servicing my needs when it comes to servicing this expensive refrigerator.

I could write multiple paragraphs to describe my experience with this company, but I’ll stick with one: incompetent.

We called Capital City Appliance because they were showing certified by Samsung, as we have a Samsung fridge. Our compressor was dying and it was under warranty. Capital City sent Darron out and he put the compressor in, plugged in the fridge and it started making noise right away and he said it was normal and you’ll get used to it. Well, we finally opened the back up and saw that 3 out of the 4 bolts to hold down the compressor were not bolted down at all. Very disappointing. Will never use Capital City Aplliance again. We bolted them down and the noise stopped.

Do not go here! Kitchen Aid setup a repair through this company to get our dishwasher repaired. On this 3rd reschedule, it was because they werent going to be in our area any of the days avalible. Because they where going to be in Cambridge.... we live in Zanesville.... you have to drive through Zanesville to get to Cambridge from Columbus. After the call from talking to the nasty call representative (who turned out to be one of the owners), my wife was left in tears. Seriously, dont waste your time or money. You can do a lot better.

I had a broken MAYTAG washer that was not that old. I looked around and even had another company attempt to fix. Cap City Appliance was recommended by ApplianceSmart due to they are out of inventory for washers due to COVID-19. I was able to drop my washer off and they have great customer service and communication was awesome. Had issue identified quickly, I approved work and in less than a week unit was fixed. Picked up, installed back at my house and back to normal. Thanks to the team over at Capital City Appliance. I would recommend for sure and will be a repeat customer for any appliance I need fixed in the future. Not cheep but you get what you pay for!

Shawn did an amazing job. He did a great job of explaining what was wrong and how it is repaired. Great service!

The organization was easy to contact and made arrangements for service quickly. Service tech Darron was on time and did the job quickly and efficiently. He was professional and personable. Only regret is that we tried to figure this out on our own -- should have called in Darron a month sooner!

Timely, wonderful communication, polite, quick, knowledgeable and fixed our fridge. Very pleased I would recommend highly. This was a very old fridge, the technician showed us the part, the $85 call price seems reasonable, it is a business and there is a cost. I was happy with every encounter and understand they were performing a service. I wish the person selling the fridge had been honest enough to indicate the motor was not working.

They are listed on the Frigidaire website as a warranty repair shop.Called and Misty said they do not work on ac units even tho they are listed on the website.Just wanted to let people know not to waste their time calling them.

Great 10 Star service from Capital City Appliance Tech, Scott.

The worst customer experience I have ever had. Our new stove is not working and I called the factory last night and they were able to schedule me an appointment for 5 days from today and this 2 1/2 star company left a voice mail the next day to reschedule the appointment for 13 days later. I called the 2/1/2 star company to ask why they changed the appointment after it had been set. There answer was we are too busy to honor an appointment made by the factory that they represent. I toldher I would be calling to talk to the factory rep about it and she said in that case she was going to cancel the appointment. She was very rude about it and refused to keep my appointment even though this was scheduled by a representative form the factory. Good luck if you plan on using this 2 1/2 star company you will get what the reviews reflect. Merry Christmas

Lowes referred Capitol City Appliance Service because they were Whirlpool Manufacture Certified Technicians. Technician came, he was very polite and professional. He showed and explained the problem with the stove and fixed it. Now I am ready to cook for my socially distance Super Bowl small gathering. I would refer Capitol City Technicians to friends, family and others based on my experience.

I contacted Capital City Appliance to perform warranty work on my relatively new Whirlpool refrigerator. They warned me that the broken part, a crisper drawer, was usually considered by Whirlpool to be cosmetic, i.e. something covered by warranty for only 30 days. I was 2 days outside the 30 day window. Nevertheless, Capital Appliance worked it out so Whirlpool is sending a replacement part to me directly at no cost. Great service and much appreciated.

We had a wonderful experience with Capital City Appliance. Our technition was personable and extremely knowledgeable. He took the time to explain the cause of the problems with our washer and what he was doing to alleviate them. We highly recommend Capital City Appliance.

I could not recommend more that you not use this company. when the service person arrived at my home he had no knowledge of my ovens issues after 3 calls to the company to clarify. The service person was not able to help, only took model number off the oven which I called to clarify with the office 3 times. I was assured (3 times) if they knew the model number and the error code number they would have the parts with them on the service call. The service person was in my house literally less than 5 mins. He came in, looked at the oven for the model number and told me the error code indicated we need a new fan which he would have to order. I called the office to speak with the manager. I was told the manager was not available and he would return my call. Not hearing from the manager by the next day I called and was told he will not be contacting me as my ticket has been closed because I would not pay the 1st service call were the service person did nothing but collect numbers I had already called in to the office 3times.

They do not care if they get your business or not and well make this abundantly clear to you

We have a dryer that works but at the end of every load the clothes are not dry! Capital City came out and checked the dryer but found nothing wrong with it?! After dealing the issue for a few more weeks and running the dryer 2xs for every load we called Maytag repair hotline again and Capital City was scheduled to come back out. The repair man called and stated he would come back out but would not find anything wrong with the dryer and we would owe an $85 service fee, which Im fine to pay. (A dryer is designed to dry clothes if it is not drying clothes than there IS a problem with the dryer) But after the phone call from the repair tech it seemed like a waste of money. So we called Maytag back to find out what the next step should be. Maytag said they could do nothing else without the dryer being checked again by a repair man. So, once again Capital City was scheduled to come out and check the dryer with a Maytag Engineer on the phone as part of the service call (Sounded Great). The morning of the scheduled service the repair tech called and was rude about coming out and to make sure that we know if no problem is found, and he is sure hell not find one, we would owe the $85 service fee (No Problem) and was very rude to my wife. Shortly after someone from Capital City called to inform us that the service manager is refusing service and will not send the repair tech out. Again we have a dryer that will not dry clothes properly, so there is a PROBLEM!!! This company has been rude, unprofessional and disrespectful!Side note - they have worked on our washer 3xs in less than 2 years for the same issue???Would not recommend Capital City Appliance to anyone for anything! And I have lost confidence in Maytag products!Yours truly,Wet Clothes

If I could leave zero stars, I would. I contacted Whirlpool regarding a repair to me refrigerator/freezer. Whirlpool set up my service appointment with Capital City Appliance in Columbus, OH. Capital City scheduled my appointment right away and sent their tech, Galvin, to diagnose and repair the unit. Galvin recommended that I defrost the unit first instead of repairing the part. He advised to give it two weeks and if the issue was not resolved to contact the office again and he would come back to fit repair the part. I followed these directions and after 2 weeks the unit was still not working.I called Capital City today to schedule the work as Galvin recommended. The office manager answered and told me that I actually needed to contact Whirlpool...that it was over 2 weeks from my work order so I would have to pay for the service and part. I began to explain what Galvin had told me and was immediately cut off. The office manager was defensive, combative, and asked why I would listen to Galvin...that he is a technician and not in billing? I was told to contact Whirlpool directly.I have now read other reviews of this company. It is obvious from other comments that Capital City is not interested in the customer experience and are not accountable for the work and recommendations that their employees offer. It is also apparent that they look for loopholes not to honor work and agreements that are made with manufacturers like Whirlpool.I recommended not using Capital City Appliance for any work if possible.

We were so happy with our experience. Professional, prompt, and had our refrig fixed!We could not have ask for more.

If I could give negative stars, I would. Hands down the worst customer experience I have ever had. I contacted Frigidaire due to my oven making a very high pitched, dog whistle like noise every time I used it. They referred me to capital city appliance and it was horrible. The technician came out and was absurdly rude. Slammed on my door, didn’t take his shoes off, turned the oven on, opened it and said “I don’t hear anything so I can’t do anything”. Said I would be contacted by Frigidaire within 24 hours and left within the first 2 minutes of arriving. That never happened, so I reached back out to capital city and they said I was supposed to call Frigidaire myself. The receptionist was nice, but when she handed the phone to her manager the tone completely changed. I expressed my experience to her and she started to give me an attitude. She then started to defend the technician, saying they would charge me the next time a technician came out. I interjected and she then went “bah bah bah bah bah I let you talk, now you let me talk” what is that?! Never have had that one happen to me before. During my original appointment, the technician legitimately could not hear this noise because of his age ( at 17 KHz the noise can only be heard up to the age of 25). I expressed this to the manager and she immediately became very offended saying I was slandering older people? This is a legitimate medical fact, not slander. All I wanted was for a younger technician to come out and actually perform the service job I requested. I will NEVER recommend this company to anyone, and I will be informing frigidaire to no longer recommend the use of this company as well.

I called one appliance service for an issue I was having with my refrigerator and the actually refereed me to Capital City due the issue being with the compressor. I had the privilege of working with Darron on my issue this morning. He was quick to find out the issue was not with the compressor like the other business told me. All I had to do was just clean out my coils. I never knew I needed but now I will make sure to do that. Darron was very personable, kept his mask on and was awesome to work with. I fully recommend using Capital City Appliance Service.

They fixed my dryer and the technician was very nice and knowledgeable.

We had never used Capital City Appliance Service in the past, but because we had a new Whirlpool dishwasher that needed warranty service, we were directed there. As a result of the excellent response from Capital City, the performance of our technician, Jerry P., and the follow-up from the company, they will be our go-to appliance repair from now on. Wont hesitate to recommend them!

I asked them to try to repair my Whirlpool refrigerator ice maker. The repair man said that it would be an expensive fix and that I should buy a new refrigerator. He was very polite and honest, and I appreciated it. Then he said that it would be no charge for the service call because he was only there for a couple of minutes. I had no problem with paying, but I thought it was great that he said no charge.Four days later a very aggressive woman called me and acted like I was trying to get out of paying for the service call. As I tried to give her my credit card number she continued to be rude and aggressive. Overall they get 2 stars and I won’t call them again.

Had a good experience with Capital City, John and our tech Ron H. Had a cooling issue with our fridge, they came out and fixed the issue, and I felt were a good and reasonable company to work with. Would recommend for appliance needs in Columbus

Terrible experience. Customer service was awful. The service provided was not what we requested. When asked to speak with a supervisor the receptionist, Terry, hung up on me and then on my husband. Terry was rude and disrespectful. She threatened to send our bill to collections if we did not pay by 5 pm on the day of our poor service and prior to speaking with a supervisor. All we wanted was to clarify our situation with a higher chain of command than Terry. After finally getting through to a supervisor he was not helpful and did not compensate us for our awful experience and said I was in the wrong! He reported I spent 17 mins of his time and he needed to get back to his work before the call ended. I do not recommend this place at all. We turned them in to the BBB. I recommend Mr.Appliance & will go with them for all of my future needs.only reason we won’t with this contractor was because it is who Maytag sent to our home. Terrible.

This is the worse appliance company in Ohio. I would not use them EVER! The are a Kitchenaide dealer, but their service is horrible. If you have a Kitchenaide product call Kithcenaide and work with them to use a different company! I cannot repeat myself that this company is horrible! Do not use!

I could not be happier with the service that Capital City Appliance recently provided to me for my broken washer. Kris, the technician that came to our home, was kind, professional, and fixed the issue with our washer in less than an hour. I would highly recommend Capital City Appliance for any of your appliance repair needs.

It was the worst experience Ive ever had over the phone just trying to get an explanation of why I wasnt contacted for over two weeks...OMG, If I would have known these people had such bad reviews I would never have tried to do business with them....Terri was unbelievable, rude and unprofessional...just plan nasty....she does not need to be doing any kind of customer service,,,at all..she wanted to charge my credit card over 109$ to change 2 light bulbs on a less than stove and microwave, that was less the one year old....NEVER EVER DO BUSINESS WITH THESE RUDE UNPROFESSIONAL PEOPLE....they dont even care about bad reviews according to Jenna...when I told her about the bad reviews she said she knows...so non concerning...so non cavalier...OMG!!!IM CALLING BBB TODAY....

I had a great experience with Jerry at Capital City Appliance. He went above and beyond the repair he came to do. He explained everything and was very friendly - what a pleasant surprise!

This is by far the best appliance company out there! Employees take true pride in this family run business. The techs are extremely knowledgeable, and the customer support is very professional. Appliance companies are a dime a dozen, but this one definitely stands out in the crowd!

Dont know what else to do they are already a week late to fix my washing machine. The customer service is very rude on the phone also. I will never do business with them again

We just had our washing machine looked at and a new computer board put in by Zach S. Just wanted to say how professional and polite he was. With employees like him I will definitely be back and give your cards to other potential customers, also the lady who took my call earlier in the week was also very polite. Thanks again for the great service.

Service was fine and done expediently, but pricing is outrageous. $85 just to show up, $60 for labor, $15 for parts, but it was only to replace a door latch (available at Amazon for $8) on my Whirlpool dryer. I will go elsewhere in the future.

Didnt go to the place. There just supposed to come and repair my freezer sometime?????

Great warranty experience. Tech Kris H. arrived promptly. He quickly ID and resolved our problem.Office is prompt answering phones and, if anything, over-communicates. I guess we can thank all the people who have made an appointment and stood them up over the years for this.Would definitely consider using them again. Maytag / Kenmore appliances on the other hand...

I have never written a review before but feel compelled to do such. Back in September I called to have our refrigerator looked at, as it was not cooling properly. The technician came out amd after a couple minutes stated he identified the issue but would go back to the office to price out the repair and get back in touch wothin a day or two. I heard nothing after a few days and reached out. Still nothing. Over the next few weeks I called the office, left emails and even texted the technician. Still nothing. Here I sit 3 months later and have heard nothing. In effect I paod $96 for someone to walk in the house for less than 5 minutes and tell me they would send details arpund a repair estimate......and that never came. This experience has beem the epitome of poor customer service and business.

From the individuals scheduling my appointment to Greg the service technician completing the repair of our dishwasher I was extremely impressed with the timely initiation of service, exceptional professionalism and skill that was possessed. They were able to schedule an appointment the next day to fix our dishwasher. Greg was extremely professional and was helpful in explaining what the issue was with our Bosch dishwasher and what needed to be done to repair it. They took a stressful situation with our dishwasher being broken and quickly addressed the issue to get us back in working order. I would highly recommend Capital City Appliance Service for anyone needing repair to their home appliances and will definitely contact them again in the future if needed.

Jerry came out for the second time to diagnose and fix our less than one year old refrigerator. He fixed it the first time and quickly figured out why we needed to call Cap City a second time (manufacture issue.) Smart, honest, and experienced. Highly recommend!

Darron with Capital City was very friendly and courteous and spent the time needed to figure out the issue we were having with our refridgerator.

My service technician was Jerry and he was amazing. Diagnosed my washer and installed a new pump in about 30 minutes. Extremely knowledgeable, polite and professional. From my initial call for service to completion of the repair I was very pleased. Fair pricing. I would highly recommend this company.

They canceled my warranty service twice because of weather so I loaded up my washer and took it to their shop to speed up the process and they still didnt look at it for another 10 days now the parts are on backorder . NOT HAPPY

DO NOT USE THIS COMPANY! Terrible experience today. The repairman came to my house, I explained the problem then he called his supervisor. He told me he couldnt find the model number or serial number so he had to leave. I offered to provide it to him and asked him to call his boss again. The boss said he couldnt take it from me and ordered him to leave. I wish I could post 0 stars.

Ive had problems with the ice maker on my Frigidaire Professional refrigerator since I bought it 4 years ago. Im on my 3rd refrigerator and Capital City, the authorized Frigidaire repair company has been out 5 times on this 3rd refrigerator for the same issue. Im out of warranty now and paid $93 for the most recent service call and Capital City says the parts will be over $500. They refuse to say the refrigerator isnt fixable because the can install parts to fix it even though the parts continue to fail. They wont acknowledge that it is unusual to have to replace a refrigerator 3 times and have 5 repairs in a 4 year period for the same issue. It is a racket to keep them in the repair business and Frigidaire in the parts business. Ive filed a complaint with the BBB.

He was quick and resolved our issue. He had the parts on hand to fix the problem. He followed the virus guidelines to help keep us safe.Great Job

Wish I could give a ZERO! Service manager is the most disrespectful person at this company period. No since of knowing how to run a business and the customer service is extremely horrible. I will never recommend this company to anyone in my life! I would rather my appliances stay broken.

Jerry diagnosed a high wear part in our under counter refrigerator. He explained to me how it could be fixed and it made sense. I receive good work at a fair price with great communication. Very pleased.

Look no further than the replies from this company to the negative reviews below mine.Our brand new GE dryer purchased in June of this year is having some kind of electronic issue (Still not working but GE is handling it.) I already had GE out this past Monday 8/10 when I called their customer service. The technician ordered a new part for us to be delivered but said we may not need it. Well, today the issue came up again and so I went to the GE website to order warranty service rather than wait for an hour over the phone, my mistake, because they assigned this company to my warranty issue. Capital city appliance service sent me a text to confirm the appointment and asked that I call to confirm information.When I called thats when the problem started. Whoever answered the phone isnt very schooled in customer service. She tried to tell me my unit was out of warranty first, I explained that it wasnt and gave her the model and serial number (all information that is sent via the GE website confirmed with GE when I called them) along with the date of purchase and installation June 2020. Then she tells me that I needed to have the original receipt or they would charge me $85 to come out there. I actually found it after we got off the phone but at that point I knew this isnt a company that I wanted to do business with after speaking with her and having to jump through hoops and defend myself to get a brand new dryer serviced.GE was happy to handle my request after calling them without any proof of purchase because guess what? Its already in their system which they sent to this 2nd rate servicer. Dont partner with manufacturers if youre not prepared to service warranty claims.Edit: In response to the owner:Mr Blankenbeker, It is mandated by the Manufacturers that we submit a copy of the consumers proof of purchase for all warranty claims. Unfortunately, this is not only an inconvenience for our staff to explain, but obviously for the consumer that may not be prepared to do so.How inconvenient, to have to say all those words over the phone instead of what was actually said, telling me my new dryer is out of warranty first and then arguing with me that you got bad information from GE.It is stated in ALL owners manuals, to receive warranty service, proof of purchase is required. In this case, as you stated, you were not willing to provide this information.As I stated above, GE has never asked me for my original receipt or proof of purchase, the unit is registered on their website along with the matching washing machine we bought in June. All of this information was sent to your company when I requested service on the GE website and I confirmed that with them after I ended the call with your company.It also must be said that had your employee been a little more empathetic and acted like she actually wanted to work with me we wouldnt be going back and forth over Google reviews.we request this review be removed under the pretense of false information.There is no false information in my review, none. I have provided you and hopefully other consumers with my situation and how it transpired. Ultimately, Im not arguing over your policy or the manufacturer policy of having to provide proof of purchase. Its the way I was treated over the phone for trying to get something that is less than 4 months old working. You want more positive reviews and feel that people are treating you unfairly? Start by treating your potential customers with a little more respect upfront, it goes a long way.

I don’t usually provide reviews but after seeing such low reviews for this company I felt compelled to respond. I don’t know why or how the others who commented arrived at 1 star, but we have had nothing but good interactions with Capital City. The problem is more with Kitchen Aid doing nothing. James, who came to our house, was very personable, knowledgeable and helpful. He took the time to discuss everything and offer his advice. The scheduling and customer service people we spoke with all were very nice, and accommodating. The cost was reasonable as well. We’ll certainly use Capital City again if ever needed (hopefully not needed) and would recommend to anyone.

The repairman (Keith H.) was courteous and very professional. He had my dryer disassembled, replaced a part and reassembled in under 30 minutes. On top of replacing the part, the repairman gave me a few tips on how to avoid future failures. This was my first experience with this company and I am completely satisfied with the services that I received. Thanks

I disassembled the Whirlpool oven door to diagnose the problem. I have a bent spring hinge. I called Whirlpool, explained the problem, told them the part to send. This would avoid 2 trips for the service call. A long story short, I voided my warranty. Not a problem. I asked the repairman how long would it take him to reassemble the door with the new hinge. He said 20 minutes. I asked him to check with his company to see if they could sell me the hinge and could I pay them to install it. He checked with his supervisor. The answer was no. I would have paid $175 to get my $700 oven working. Instead, my part will be here tomorrow, next day delivery - $26 plus $11 shipping. I know this guy who removed 14 screws who can reverse the process and provide great customer satisfaction. He also knows the difference between a screw and a bolt. Thats another story. One more unusual item is a Whirlpool employee was traveling with this repair contractor. He was more customer friendly but had no authority to provide a helpful outcome. He did know the difference between a bolt and a screw. Hes from a nearby Whirlpool factory shadowing a contract service representative.

Called on Monday for my dryer and was told they could come Wednesday. The lady who took my call was friendly and personable. On Tuesday I was texted a 3 hour window saying between 11-2. On Wednesday the tech phoned at 11:30 saying he was on his way. Arrived at 12:30. He was professional and friendly and diagnosed the problem within 15 minutes. Went over the cost to repair and he had the parts available. Another half hour and it was fixed. Very happy with their service. Also I like to add that I thought the charge for fixing was very reasonable and it included the fee to come look at it. $222 total. My dryer is only 3 years old and would of been $900 at least to replace it. Would absolutely recommend Capital City Appliance.

Customer service should attend customer service school. Does the owners of this business truly believe it is acceptable to tell a customer that they have to make themselves available to Capitol Citys schedule? Do you truly think that because I run a small business in town I can leave whenever I want? After 5 appointments with your company for warranty repair since 2016, ice maker still has never worked properly & I will not recommend your company for repair work. Your service repair people are very polite, now teach your ladies that schedule appointments to handle themselves in the same manner. Oh, & I dont ever review companies, till you.

Kept us informed of arrival.Arrived on time.Went right to workFinished in quick timeJob well doneFriendly and informative installer

Wow. Horrible customer service. Manager refused to answer questions and disconnected the call. Updates: It is unfortunate, this interaction could have gone a different way and ended on a positive note. The complete disregard to answer questions, and ending the call is appalling. I was able to speak to Whirlpool/Maytag and they are currently taking the time to assist. Please contact them directly if you have issues.

We made an appointment for repair through Lowe’s. We received a call the same day from Capital City Appliance to explain the process. On Friday before the visit we received an automated message detailing our repair window for service. Keith was our repairman this morning. He telephoned with a time and arrived promptly to repair our KitchenAid dishwasher. He listened to our description of the issue (leaking) and began his investigation. He was efficient and thorough and had our problem solved and was out the door in no time. He was very professional and I would definitely recommend Capital City Appliance Repair. Keith said they are capable of repairing all appliances from new to not. Keep them in mind.

DO NOT WASTE YOUR TIME. They do not carry parts on their trucks and can do nothing without multiple appointments. Waited a week for a service appt and the tech came out, started my washer, said, Yep, you need a new transmission. Thatll be $91 for the visit. Youll get an estimate by email and the office will call to set up a service appt. Ridiculous.

I would like to write a positive review for Shawn Francis - he was our repairman and he did an amazing job of going above and beyond for me and my household with his service of excellence. He solved a problem for us and was so kind and efficient. You just don’t get people like Shawn nowadays. Thank you to him and please give him a promotion or raise!!

The technician was really rude, he also didnt keep his gloves on during the whole visit like we were told he would. They also were not helpful if youre working with our home warranty. If youre looking for help with a Samsung product, definitely look elsewhere.

Greg was awesome! Polite and professional. My dryer was under warranty, so therefore I was not charged for their service.

Keep requesting an AM repair. I didnt care how far out they wanted to schedule me. Answer: CANT DO THAT! What? First and last time using them. I knew better...should have read reviews first.

My hat goes off to Kris H! Came to my home to repair my Kitchen Aid refrigerator. He was polite and completely prepared to take care of business. In a time where appliance repair seems to be something we do more often than we would like to, it is a please to have someone on my team like Kris H. Capital City Appliance Service has an excellent employee in Kris H.!

I was not happy with the service I received. Our home warranty sent this company to us and the technician looked at our machine and then showed my husband the problem. Told my husband that it was an easy fix and rather than actually fixing it. Showed my husband where the problem was and did not actually fix the wire that was shorting on the machine. My husband had mentioned that we had a home warranty and the technician said they do not work with our warranty company. My husband had asked the technician to fix the problem and started we would deal with reimbursement from the warranty company. The technician left without fixing the problem saying he had to wait for approval. I received a questionnaire in my email asking about my experience and I stated in this questionnaire that I was not pleased that the easy fix had not been fixed. Then when my warranty company tried to contact them to get a diagnosis they refused to speak with them so that the warranty company could give approval of costs for parts and labor to fix it. I ended up having to make multiple calls to this company in order to get accurate information for my home warranty. After going back and forth for over a week and this company refusing to work with us or my warranty company, my home warranty companys excellent customer service finally told us to set up and appointment with this company to get the wire fixed and they would reimburse us the cost. The technician came and fixed the wire and then in the comments section of the receipt I was emailed put comments about multiple calls with fraudulent identification and how the unit is now repaired, as the simple fix could have been repaired prior, WITH costumer service! No further service. I found this to be not only rude and unprofessional but also a lie as my husband had tried to get the technician to fix it the first visit but was told it could not be done without approval and then in this the technician made it seem as though we refused service. I will NEVER use this company again.If you value your time and sanity and wish to be treated fairly do not use this company.

The technicians are always wonderful and can promptly and accurate diagnose issues, etc. Ive had two technicians out for my LG washer that is still under warranty. The service/scheduling from management is absolutely deplorable. They schedule by having the customers pick a day, and you dont get your time block until the day before (who cares if it doesnt work for you and who cares that you have to take off work for a whole day). If that time doesnt work the scheduling dept wont work with customers to check logistics. Instead they have you pick a new day and play the lottery for your time slot until a time works. Its absolutely insane no way to run a business. I continue to use Capital City because its through a Lowes warranty and after my warranty is up I will not be using them.

STAY AWAY! Do not make the same mistake I did. After my repair was done, another problem arose. I called and the repairman told me there was nothing wrong and it would be fine. Totally not the case and they want more money to now fix it right and said I mustve defrosted it so thats why he couldnt see the problem.(Even though I still have the dated photos.) An honorable company would stand behind their work!

I am waiting for my service person to do a redo repair. While it is true the service people are excellent speaking to customer service is a different matter. They are rude and crude. After I had confirmed my repair date with the company I had to do it again by text if I am unable to do this then the service person will not come. When I called in again to verify time I was told the service person would call me 30 minutes before they come. I said if I miss the call what happens office person said then they wont come. I said Im here please just have them come. She said I didnt have to get nasty actually a different word then that. Calling in is a nightmare of redundancy ...horrible experience with office customer service.

No stars wasnt an option. Ive noticed a lot of appliance repair places charge to give their best guess at whats wrong, without taking anything apart. Thats $140.00. Then they make it unpleasant/difficult and expensive to get second appointments. They refused labor warranty. Parts warranty is manufacturer, thats standard. What if their guess is wrong? You just spent $140.00 for a best guess, Its now $160.00 an hour to work on it a different day. Thats $300 toward a best guess. 2 times off work.

I am not happy with this company especially the lady whom answer the phone at the office. Loew’s sent this people over to fix my LG dryer. After my dryer got diagnostic, he said that I need the computer parts. It took two weeks before the part arrived and I had another appointment to replacement the new parts. The technician took the cover of the dryer part and he looked around and told me that is a wrong parts. I liked are you kidding me!. It took two weeks for the parts and they told me those parts are wrong. I called the office and make a complaint and the lady whom answer the phone said not thing she can do. Some time they sendwrong parts. This is my recommendation, if you have warranty on any product that you bought. NEVER USE THIS COMPANY “CAPITAL APPLIANCE SERVICES. It not GOOD SERVICE. If you do good luck with them.

Please read my review! I must post that I was extremely thrilled with my service from Capital City. Thanks so much to Jerry P! Everyone I spoke with was very friendly. The communication was fantastic. Text messages were sent timely and I always knew where I stood regarding my service. Jerry explained everything clearly to me regarding what was wrong with my washer. Parts had to be ordered and again, the washer was fixed on the day promised. This company performs a ton of service calls per year so the reviews you see are only a minute portion. I would highly recommend Capital City Appliance!

Stay away from Capital City Appliance Service !! Customer service is at best way below average and their technicians very incompetent.. They do not have basic replacement parts and will care less about your appliance or the time needed for it to be fixed.I have to believe those giving this company 5 stars are employees, owners, or their friends. They deserve a zero star if that option was given.

Professional, knowledgeable, and tremendous people. From the women that answered the telephone and scheduled me to Clayton the technician who fixed my appliance in 10 minutes -- I was so impressed. Good service and caring people at a reasonable cost.

Capital City came out to my house to do a service call on our washer/dryer combo. The technician, Jerry, was very professional and polite. He called ahead before arriving to our house, ran tests and diagnostics on the unit, and thanked me when he left. He also gave me some tips on any potential issues for the future and how to handle those before needing to call for additional service. Additionally the office staff was courtesy and polite and responded quickly to any of my calls or requests. Great experience all around and I would recommend them!

Nothing but kudos for this service. From the first phone call to the excellent service technician, Galvin, my experience was top-notch. So happy to finally find an appliance service that keeps its commitments and actually fixes the problem!

YOU GUYS ARE AWESOME!!! This was unbelievably easy. I honestly thought we were going to have to replace our entire oven, and when I called, you guys came out within 24 hours, Zach figured out what the issue was, he had the part on hand, called me to make sure it was okay to do the repair and charge my card, and boom. Done. THANK YOU THANK YOU!

Update: 4/30/2021We had problems with our Whirlpool when we originally bought it. Unfortunately, problems crept up again. Capital City came back out (Darron again - he is awesome) and identified the problem with the freezer door. The fix - a new door. It took several weeks for the door to ship from Whirlpool, but once it did, the folks at Capital City did a great job scheduling and Darron did an excellent job installing (I can’t imagine his days being easy, yet he was always polite and professional).Capital City was also a breeze to work with regarding the warranty. Whirlpool provided CC with an incorrect purchase date and at first, I was instructed that there would be a cost for the repair. When I provided my invoice with the actual purchase date (verifying that it was still under warranty), CC took care of the rest. It was so easy.Thanks Capital City (and Darron)!Original Post (May 2020):We purchased a new Whirlpool refrigerator and were very frustrated when it wasnt working properly only 7 days after we installed it. It would randomly decide to not dispense water or it would keep dispensing water after we pulled the glass away.We scheduled Capital City through Whirlpools site. The experience was excellent. The initial scheduling through Whirlpool was easy. Capital City followed up through a phone call to verify the appointment. I received confirmation emails/texts about my appointment and a phone call before the tech, Darron, arrived.Darron wore a mask and gloves the entire time he was inside the house. He quickly diagnosed the problem, let me know that Capital City would have to order parts and schedule a follow-up, but assured me everything would be covered under the warranty.Sure enough, I received a call from Capital City a couple of days later to schedule another appointment. Once again, Darron arrived (called ahead) and swapped out the parts in a matter of minutes. He is great.In the future, Ill definitely call Capital City! Thanks Darron!

Excellent customer service. Kris H and the staff at Capital City aAppliance were helpful, professional and very informative!Thank you for superior service! I will recommend to all my friends and family!