Roof Installation Review (will post a different one for Solar Installation). We highly recommend Nu Look Home Design for your roofing project! Nu Look was not our cheapest estimate, but were very glad that we chose them to do the roofing part of our project.Cons:- While there are some small things Nu Look could do better, the only real con for us was the lack of real communication (automated emails dont count) between time of sale agreement and scheduling the installation.Pros:- Detailed, genuine, sales visit that didnt leave a sales taste in our mouths.- Second visit with both solar and sales reps (Stan, Preston) that included how they could do both roof and solar.- Professional, efficient roof installation the day of install.- Responsiveness to questions/concerns on day of roof install.- Clean up at the end of roof installation.- Follow-up after roof installation.Neutral:- Price -- it depends on whats most important to you. For us, the final price reflected the quality of all the materials (not just the shingles), the professional installation, the materials and labor warranty, and the comfort we felt with the company. All that made the price worth it to us.We consider the roof installation as part 1 of our overall project with Nu Look, so well post another review when part 2 (Solar) is complete!Thanks, Nu Look, for a great new roof experience!

So this review is only for the sales visit. While I did sign with them, no work has been completed or even begin yet. I only signed yesterday.Stan and Chadd came to my home to present my options for both possible solar panel installation and vinyl siding. They were on time and courteous, even coming a bit later than the appt time (at my request).Both were professional, friendly and even funny.I was not pushed into anything, nor only presented with the more expensive options. I was shown what was offered in both high and low price brackets and allowed to choose for myself. So far, so good, its been a great experience. I really like the transparency in pricing and the low pressure sales pitch.I have high hopes and good feelings about the rest of the transaction.

They had me at “Free inspection and we deal with your insurance”!! Travis actually originally thoroughly inspected my roof in 100 degree weather. Then came back when my insurance adjuster inspected and they’ve hung in with me every step of the way! Thanks Travis and Chad! Satisfied customer, PH

My wife and I are working with Chadd and Travis for our roof project. Both have been very responsive, knowledgeable, and helpful through the roof replacement process. Nu Look has handled every aspect from working with our insurer, coordinating with our HOA, and keeping us in the loop along the way. I would recommend using them and actually made a referral to family because of my positive experience.

Jake was the salesman that came out and he was excellent. We chose to go with Nu look because of the outstanding lifetime labor warranty they offered. Jake was upfront about pricing, including the possibility of higher cost due to having to replace decking. Nu look was willing to work with us on the price and came in very fair. I love that they are a family owned business, it shows in their presentation. If you are looking for new roof, definitely consider Nu look!

I called nu look for a free estimate on my roof replacement. I had seen one of my residents getting there roof done, what caught my eye was how many men were working. This let me know it wouldnt be an all day job which i liked. Well Nu Look must have sent there Best of the Best sales associate. His name is Spencer, first of all he was 5 min early😁. Spencer was naturally friendly had an upbeat personality and his ability to engage in conversation was amazing. Spencer knowledge of the products and how it worked made me feel like i can go put up my own roof . In all Spencer had the 3 ps I look for when doing business. Professionalism, Patience, and a people-first attitude. I would definitely work with nu look again and ask for Spencer.

Jacob and Preston Smith were very personable and knowledgeable and made us feel very comfortable in making a decision on our roof. My Dad has some mild cognitive issues and they made sure they answered any of his duplicate questions without hesitation. They give you a lot of info that makes you feel like you could do the job yourself. More importantly it makes you understand the quality of supplies and work you are getting. The experience was rather fun as we all got to share some well needed laughs all while making a major decision. We feel extremely comfortable with Nu Look coming to do work at our house, we are also confident the job will be done in the fashion to which we agreed on. Their warranties are out of this world. If you need a roof or even some work on your home done, these are your guys. We are looking forward to their crew living up to what we were promised. Thank you Jacob and Preston!

This was my initial consultation for a quote. Preston Smith was on time, personable and very professional. Represented the company in his Orange Car matching his shirt. lol (My moms fave color) Preston Gave me insight into Nu Look as a company and roofing products, long story short, I was so impressed with product and pricing I chose to go with Nu Look Home Designs. I’ve already been contacted by my project coordinator Sandy (forgive me if that’s the wrong name) advising of the next steps in the process and my meeting with Preston was yesterday. I can’t wait to see the finished product. Thanks again.. Anthony Hines

Rob with Nu Look presented himself professionally considerate of all CDC recommendations. Rob was knowledgeable of solar panels not only those which the company he represents installs but those of competitors as well.This type of preparedness, truly being able to speak to the industry which one represents cannot be understated as any consumer knows. Not only was Rob thorough in his product knowledge but facets thereunto pertaining such as the often necessary banking system (financing). Rob worked to find the best interest rates making this solar panel installation possible.I highly recommend the team at Nu Look without reservation.

I had a great experience with Nu Look Homes. Philip Conner was really great, no long sales pitch, as soon as he new what I was looking for, he made it happen. Price was right and the siding/gutter project moved forward without a hitch! The project coordinator Chris was also very helpful and followed up with me throughout the project. I highly recommend Nu Look Homes for your next project and hope everyone has a great experience like I did.Javier

If you need to get a new roof this is the place to call. Chadd came out and showed us all the options and the parts they use when putting on a new roof. With all the roofers I had got quotes from, I had no doubt that Nu Look was going to give us the best quality roof at a great price. Great customer service and quality build.

We received top notch customer service from day one. The representative for our quote was helpful and not pushy. Given a quote and had our installation with 7 days. Day of installation my husband said the crew was awesome. Would highly recommend Nu Look.

Spencer came to our home in regards to our gutters and the current poor condition that they were in. Spencer was by far the most professional contractor that I have dealt with ever. He was completely thorough in explaining the process in removing and replacing our gutters and walked through the entire process from the beginning to end from the initial estimate to financing. He was clear and concise, answering all the questions we had. As a respresentative of Nu Look, he did an excellent job and representing the company. I highly recommend recommend them as a company!

We met with Jake Smith from Nu Look Home Design to go over our roofing project. He was very professional, had the answers to our questions, and was very patient as we stepped through the many facets of the project. With his help and considerable knowledge, we were able choose a product we felt comfortable with and that I know well be happy with for years to come. Thanks Jake!!

We called Nu Look to get a free estimate for new roof installation after seeing a tv commercial. From the customer service department to our consultation with Jacob, we are well pleased. Jacob arrived on time, professionally dressed, including shoe booties and mask. His presentation was professional and he was very knowledgeable of Nu Look’s products. We were most impressed with his demeanor. He always used the term “ if you decide to move forward” and at no time did we feel pressured to sign a contract. We can confidently say that we would recommend Nu Look, and recommend they send Jacob as their sales representative. We are excited and look forward to our new roof installation.

Great bunch of folks from estimator to finished product. Roof looks wonderful, project manager was great. He answered all questions I had. Customer service was great as well. Walked me through everything. Would highly recommend this company

Spencer was great, very knowledgeable of his work, explained everything about the company and materials to a T.. he was so GREAT that we purchased right then and there and we were so very satisfied that we did not need a second opinion because his quality of everything was top notch.. he super exceeded everything..I am definately taking business cards into work on Monday and getting the word out.. Spencer thank you for a great experience with everything that you do!!👍🏽

From start to finish, the sales process was nothing short of amazing! Jake was very professional, transparent and worked extra hard to get us the best price without sacrificing quality or the best customer experience. I will definitely recommend Nu Look for all of our future home improvement needs- but only if Jake is my sales rep!

Nu Look Home Design did a fantastic job on working with me and my insurance company on getting my roof repaired and new gutters installed. Every person I had contact with was friendly and professional. I am thrilled with my new roof and would 100% recommend!

Jake did an excellent job of presenting the product and made sure we understood the pricing and installation process. They made a square deal on an excellent product. I am also going with them for their reputation and warranty. Thanks NU Look!

Presentation was very good.Nu look rep Was veryclear and knowledgeable about his product.Mr. Castillo was polite and did not pressure us to make a quick decision thou one was offered.Very nice doing business with him and his company.

Chadd Castrilli gave us a free estimate on a new roof. He was clean, masked at all times, and wore a neat new NU LOOK lightweight jacket with the new logo design. He gave a thorough explanation of the company, the products and the pricing vs. others. He made eye contact and found personal connectivity for engaging the customers.

Tyler was an excellent sales representative. His presentation was spot on. Very informative, pleasant demeanor. We just chose to go with another company.

My lady and I are new home owners looking to refinish our roof. We called Nu Look after hearing numerous positive reviews from social media and the radio. We went to see what it was all about and they TRULY make it easy to buy a new roof. Salesman Phil made us feel completely comfortable and confident on our next biggest investment. I’m so excited to spread the word of this great business!

Spencer arrived on time. Gave a detailed estimate. Answered all of my questions. I would definitely recommend him and Nu Look.

Chadd was very professional in his sales delivery, without being pushy like Ive had in the past with other companies. Very upfront with everything, transparency was there at every step of the estimate and proposal. Feel very comfortable moving forward with this project.

The representative, Chad, was professional and knowledgeable. The presentation was extremely helpful in helping us to make the decision to hire this company. He was able to answer all questions and had the necessary samples of the products to be installed. He was able to meet our price and we would recommend this company.

I have had a number of things done with NLHD and each experience has been great. For a larger company, the prices have been surprisingly reasonable, in fact very competitive. But its what you get for the money that makes it a bargain. First, dealing with them is so easy. They are extra professional, patient and thorough. There is no fuzziness in the proposals and what they plan to do. I never get any up-selling pressure, just options. When I say no, there is zero attempt to push me. That is so great!! The quality of the work is first rate and they keep the site clean. I also like their use of zoom meetings. I mean I have to be honest, its a little uncomfortable to have folks come into your house for hours to talk about all these things. It impacts the overall house activities. So, hooray to the whole use of zoom. I hope you continue when there is no public health reason. Anyway, I am grateful for the way I have been dealt with and will definitely use them again. Cheers!

Spencer was AWESOME. I learned so much about my roof that I never knew before. He was knowledgeable and professional. I am so happy I can feel safe knowing one of the biggest home improvement projects Ive ever done will be handled by skilled technicians using quality products. I recommend NuLook to anyone who is looking to do home improvements!

I absolutely LOVE my new roof. Nu Look did such a fantastic job and I am so pleased. The installers were polite and respectful of my family. I didnt have to lift a finger. They cleaned up when finished and the whole process was seamless.

James did an amazing job explaining the product and helping me to feel secure about choosing Nu Look to do my roof. I was wanting to get a few more estimates but after my consultation with James I realized that would be a waste of my time and the other companies, so I canceled those estimates. I plan to use James and Nu Look In the future for all my home improvement projects.

I met with Preston with Nu Look Home Design to get pricing for a roof replacement on my house. Preston gave a very thorough presentation going into detail about the business, the install process, the different shingles, and financing options. It was clear that Nu Look is the leading roof installer for a reason. Preston made us very comfortable with the entire process and was able to give us a very competitive install price.

I was looking for a roofing company to replace my wind damaged shingle roof. I contacted several companies for estimates, Nu Look Home Design being one of them. The sales representative, Chadd Castrilli, was very knowledgeable of his company’s products. Chadd answered all of my questions and provided me with complete details on how the job would be completed. As a result of Chadd’s expertise at explaining all of my options and all of the warranty information I decided to hire Nu Look Home Design to replace my existing roof.

Excellent presentation. Jake was thorough and very clear. He made the entire process easy to understand. He took his time explaining the various options and the benefits of them all.

NU Look Home Design is the best of the best! As a first time home buyer and going through an experience I’ve never gone through before this company made it super easy to get through. Our salesman, Phil, was very professional, kind, and made me feel super comfortable with my purchase from them! I 100% recommend this company and what they have to offer.

Jake was extremely knowledgeable about the product and worked hard to get us the price we could afford. The quality of the products is second to none. The warranty is much longer than expected. Nu Look is very impressive.

Really good presentation with very detailed explanation of the product they are offering.Excellent warranty that will give peace of mind to any customer after purchase.The prices reflect the warranty and peace of mind that is offered and it is definitely higher than my expectations.

We worked with a great crew on every step of the process. Nu Look, gave us what no other contractor could. PEACE OF MIND!!!!! Nu Look did an excellent job walking us through what we need and what they can do to make sure we never have to worry again. (Definitely giving kudos to our initial sales rep, Preston, for being very thorough)Nu Look outright exceeds expectations. They are so professional and warm hearted all at the same time. Each member of the team always made sure to address every concern and take their time.Great product, great service, excellent workmanship. I very highly recommend this company if you want a team thats very knowledgeable and cares about customer experience.

This is just a review of the sales process as we do not have our roof installed yet. Our sales professional James took the time time to educate us and was transparent throughout the process. He was very knowledgeable and honest which gave us a lot of comfort when you are faced with making a huge purchase of a new roof. We definitely feel as though we learned a lot and understand the value service provided.

The salesman Jake has excellent customer service skills and representsthe company very well. I will recommendNu Look Roofing for great professionalproduct presentation.

My Salesman Tyler was very professional and thorough. He answered all my questions and i was sure i felt comfortable with my decision to have Nulook be the company to replace my roof. I am so thankful for your time Tyler and look forward to working with Nulook on my future project.

We were looking for a roofing company to replace our old roof. The sales representative Spencer Cooksey was very professional, knowledgeable and courteous. He didn’t pressure us for a sale. He gave us clear concise details about what we could expect with each step of the job. He worked to get us a price we could afford. We had already had one estimate from another company and had another scheduled. We were so impressed with Mr. Cooksey’s expertise we decided to stop looking and signed a contract with Nu Look. Donald & Linda

Looks great! Crew who installed roof were polite and cleaned up after themselves. Project manager Zach was helpful and accommodating. And our sales/contact person, Chadd, was amazing and very patient, and gave us so much useful info. And thanks to great frontline person super cheerful Sandy. Heard about you guys on 98 Rock, and You Rock, Nu Look!!!

Jacob and the team at Nu Look Home design were very informative and willing to work with us on pricing to get us a much needed new roof for our house. Jacob was professional, knowledgeable and helpful. We would definitely recommend them to anyone needing roofing and house repair needs.

Ben Spencer delivered the estimate and was thoroughly prepared, had samples and answered all questions. The company is well organized and did everything they said they would do. Installation took about 6 hours or less.

James, the consultant, was very friendly. Explained things clearly, simple and direct. Very knowledgeable.

Phil was awesome. He came out to help us with an estimate. Honest and straight forward. Patient and knowledgeable. We even sent him home with cookies!

Called for an estimate and Jess and Henry were great to talk to during the estimate as well as on time for the appointment. Unfortunately the after estimate process fell to the floor. I never received an estimate after nearly two weeks and even called a few days after the on-site estimate to ask for a pricing quote, decided on another vendor for my business as a result.

Straight forward, knowledgeable, helpful, and a good listener. Phil Conner with NU Look Home Design was wonderful and answered all of our questions. We have encountered a lot of salespeople over the years, and Phil is by far the most down to earth and helpful representative we’ve worked with.Phil listened to our concerns, helped us stay within our budget, and guided towards a comfortable price point that got us the windows we wanted.We have worked with NU Look Home Design MD in the past. They offer a lifetime guarantee and have always been prompt to respond when we have had questions or concerns.I highly recommend NU Look Home Design MD, and if you go with them, be sure to ask for Phil!

Great communications among staff administrative and field personnel. Received daily updates on work progress. Received daily observations from on-site field personnel. Company was flexible in trying to establish the most suitable times for project installation when considering weather and other issues. Appreciated the updates and overall on-site inspections of work performed. Company was very responsive to my questions.

Met with Phil and he was very professional and explained everything in detail. He took the time to look at all our property and pointed out the issues that needed to be done. I even got a quote at the spot which was nice. I had other companies come by but Nu Look topped it off with their customer service.

Just had a great experience with the remodeling consultant Spencer C. who came and gave us an estimate for our new roof. Very professional and knowledgeable. Can’t wait to work with this company!

Roof installation is pending, however I am confident that the quality of service and professionalism of the crew will be stellar. The two individuals who came out to provide our estimate, Spencer and Preston, were outstanding. I rate them well above par on a scale of 1-10. They both deserve an 11! They are phenomenal company representatives.

The representative from Nu Look Preston Smith just left my home and I can say without a doubt that Nu Look is doing an amazing job with customer service, care and retainment. My sales representative Preston was friendly, professional, knowledgeable and well versed in the market and materials needed for my particular job. I felt comfortable and not pressured to make a fast descion. I cant wait for Nu Look to start the installation of my new home and I can say that if you are thinking about considering them for your new roof, its a no brainier. Go with Nu Look for honesty, integrity, pricing and customer support. Thanks Preston for your hard work and confidence in moving forward with the purchase of my new roof.

Absolutely wonderful experience. Chase and jake were very knowledgeable and did not perform any high pressure sales tactics. I have spoken with many companies for this job and nu look definitely stood above the rest. Looking forward to the install and the new roof.

We got an in-home estimate from Nu Look Home Design for a full roof replacement and the replacement of several windows and doors throughout my home. We were thoroughly impressed with the professionalism and knowledge base exhibited by Preston, the representative who went over the products and information with us. His in-depth presentation was informative and assisted us with the decision-making process.

Philip Conner just assisted me with setting up my roof replacement. He provided me with the most professional, knowledgeable and courteous service ever. Philip made sure I was completely understood the process and got me a great price too. I highly recommend Nulook.

Jacob was very professional. He provided me with all the information I needed to make a decision on my new roof. I really appreciate his help.

My experience with Spencer was excellent. He was on time, thorough, And extremely knowledgeable! He took the time to explain the whole process and got me a great deal! Im looking forward to completing the project with the rest of the company!

Jack was awesome with all details & questions I ask. Can’t wait to get my nu look roofs.

A well-organized and well-run company with good products. Very happy with the overall communication and installation process. New roof looks beautiful. Will update my review if any issue shows up. The only negative is the initial quoted price that was much higher than the eventual agreed price (I guess this is the same practice for all other companies). So prepared to negotiate on price (maybe by getting quotes from others first).

Our experience with Nu Look has been great — Phil was professional, kind, and accommodating to our needs and price range. We look forward to continuing to work with them.

Low pressure sales. Transparent pricing. Professional attitude. Willing to work with the customer.

Phil was very knowledgeable and friendly. He answered all my questions and made sure that I was aware of all of my options. Excellent professional service.

NuLook was Phenomenal! From the beginning when I spoke to the rep, to Henry, the sales person. Henry was absolutely awesome. He knows his stuff and he was so patient with me and very reassuring. Sandy, kept in contact throughout the process to ensure all of the paperwork was done. She had a beautiful demeanor during our interactions. Zack, he was the project manager and I can’t say enough good things about him. He was very interactive during the beginning and up to the very end. Even when there was a mishap after the roof installation, Zack was on the job and the problem was immediately resolved the next day. Kudos to NuLook

Chad came out today and did a estimate for replacing our roof and gutters along with repairs needed due to water damage through the years behind our gutters. He was very informative and went over everything, he answered all of our questions and is bringing everything up to code for us. He was very generous with us to work with our financial situation. I would highly recommend him and the company. We are excited for our upcoming installation

Preston was very warm and professional. Nu Look was the perfect fit, no other estimates needed. Fabulous product package for a great value!

Consult with James G. was informative and transparent. Well put together presentation; James has a superior customer service oriented attitude that was much appreciated.

I appreciate how Nu Look worked with us. Nothing but professionalism from start to finish. We walked away excited about the pending project and feel like we received a fair offer.

Great service, special thanks to James G, made the whole process super easy. 😎😎

Had a very pleasant and professional experience with Preston. All questions were answered promptly and with great knowledge.

Very happy with the presentation and information provided. Definitely made the difference in chosing this company. Price was competitive for services offered. I feel they will stand by their work and warranty.Had the opportunity to meet with 3 different employees, all extremely personable as well as knowledgeable. Very conscious of Covid restrictions and all guidelines followed.All in all, great experience.

I’ve had other roof replacement presentations. What I appreciated most about this one is that I felt, I completely understood the process-current roof status, along with what all would be done when they replaced my roof and why. That along with them coming in at a price that I was willing to pay. Chad was professional, informative and for me it was more like a conversation than a presentation.

Had a great meeting with Spencer and the Nu Look team. Very excited to see how the project turns out.

Spencer Cooksey was very professional and knowledgeable about the company products and installation process. Looking forward to working with this company.

I was happy at 1st, but no longer. We had our roof replaced in February, everything then was great, warm weather and pollen came, and we went to use the AC and it didnt work. I called the company that installed the AC 5 years earlier and after much leak testing they found that a roofing nail had pierced the liquid line where it had passed through the eave of the house. With an asthmatic wife and child, I had no choice other than get it repaired ASAP. A few hours and $1300 dollars later the AC was fixed. I have been trying to get an answer from Nu Look on what their responsibility is since their work caused the failure with very little action. They did send someone out to look at the repair, but since then nothing but silence.The customer service department is all online, and you cant speak to anyone when you call. Small claims court will be my next action if this goes on much longer.

James was very Professional and very nice. He did an excellent job explaining Nu Looks services and Roof installation. We were very happy with his presentation.

I was very impressed with the knowledge and professionalism of Spencer from Nu Look Home Design. I highly recommend using them for all your home renovation needs!

Met with Spencer, very thorough and professional. Easy to work with.

Sandy in the Service office was very thorough and got in touch with me several times to make sure we had everything We needed and everything was explained. They were fine with changes I made last minute and were truly wanting to make sure we were happy with the project every step. Very satisfied.

Spencer is very knowledgeable about the product and related services. His patience and ability to answer my questions was greatly appropriated.

Phil was very courteous and knowledgeable. His professionalism made it clear why Nu Look stands out from the rest. Thinking about having work done?? Call Nu Look and ask for Phil!

I called to schedule an estimate for a new roof. They refused to provide me an estimate because my wife would not be there too. She is an ICU nurse and there is a global pandemic going on. She has more important things to attend to than the roof over our house. I have been left trying to find a different company. Totally ridiculous.

I had a great experience with chayce our sales rep. He was very well informed and he explained the whole process to me, in different levels with the different packages involved. He was very friendly and kept me and my family entertained as he explained everything us. Very good job keep up the great work.Everything went great with the roof install. The work was done in about a half a day. When I came home from work you couldnt tell that the roof had been replaced. There was no mess or trash on the ground everything was cleaned up and done very professional.I was kept well informed during the day and the whole process how everything was going.

Preston was great as a salesman, knowledgeable but not pushy or high pressure. I would recommend Preston and NuLook for your roofing projects.

About 3or 4 months ago. Jason of NLHD stopped by telling me I had wind damage on my roof. My son in law had told me to stay away from these people cause of their extreme high pressure sales tactics. I took his flyer with his phone #. Told him there was no way I would be calling. Well... a month later my plumber told me I had a roof leak, that and a wet spot in the basement ceiling, so I called Erie ins. They sent out an independent inspector that told me I had no leak, just some wind damaged shingles and they were happy to repair/replace them. Told ins Co i was not happy. They sent an engineer who increased the # of bad shingles and again, no holes or anything that would cause a leak. Out of desperation I found the flyer and called New Look and spoke with same gentlemen that came to my house and started conversation with how I didn’t want to call and that’s when he gave the phone to Jessica and I told her too. Wow. She was great, told me they are not what I was told. She cane to my house and SHE got on my roof and SHE found a hole in the back of the roof, above where the leak was, no shingles at all at the base of a chimney a ton more shingles that were wind damaged and a couple more things I can’t recall, she showed me the pictures. NLHD contacted the ins co many times over the last two months(we had 3 snow events during that time)and each time the ins co acknowledged the additional damage. The ins co finally approved the “repair” of my 2 layer roof. But NLHD had to tell the ins co that repairing a 2 layer roof is illegal in MD, (something they should have know in the first place)So, now thanks to Jason, Jessica and NLHD, we are getting a brand new roof and the ins co is paying for it all. Folks. Don’t deal with the ins co yourself, you don’t speak roof and you need an advocate and these people are that advocate. Would recommend them to anyone that needs a new roof and that is dealing with an ins co. The ins co did not care about us but NewLook sure did and I’m so glad Jason came by.

Our appt with Phil could not have gone better. Phil was so thorough, so friendly, so patient (our dog loved him as well) and not pushy. From the moment he walked in my mother and I knew we were in good hands and after the appt we couldn’t be happier! Awesome, awesome, awesome! Phil is a wonderful representative for NuLook!

James did a great job explaining the product and pricing. Now have a great deal of knowledge on roofing and what to expect with installation.

Very fast friendly very informative and prompt will definitely recommend this company to anyone else who is in need of exterior work to their house!!

I was in search of a roof and I saw NuLook on television advertisementAnd the ceo was so invested in to his commercial that it was invitingGood service from the beginning to the end and customer service is ExcellentPreston is Awesome and very customer savvyAnd Customer service is Awesome sauceLooking forward to doing business withNu Look.ooking forwards Lowand GreenService ethic is great and very customer savvy from my first phone call to my in-person estimateGood people and great customer service savvyThanks again Lowand

The salesman, Spencer, was very thourogh in his presentation. Listened to my concerns and was able to get me an affordable price for my new roof. Looking forward to dealing with the rest of the staff when the work begins.

Start to finish, I was very pleased with the install of my new roof. Chadd was very knowledgeable and friendly for the initial estimate. The roof was installed in only 5 days after we signed the contract. The crew was efficient and professional - gladly took care of a few requests I had, and cleaned up around the house thoroughly. Chris was very cooperative and fair with a few follow up requests I had. I would definitely recommend Nu Look to anyone.

Please note that this review reflects the sales process only. I havent had any work done at this point, but my confidence level is high.I see a lot of reviews on Google stating that Nu Look estimates were coming in at nearly double of other contractors. That was not my experience, at all.I had three estimates done and Nu Look beat them all. The estimate provided by Nu Look included the premium roof package and two door replacements. To be straight forward, their estimate for that work came in $3000 less than one contractor wanted for JUST the roof.I see a lot of negative comments about sales tactics. That was not my experience either. Our sales rep, Chadd, was the consummate professional. He made us feel comfortable. Sure, the presentation may have been a bit long, but we were engaged the entire time. Whats more, this is a massive investment and I appreciated the time Chadd took and his attention to details.A message for Pat Fingles: if your install team is as good as Chadd, I have no doubt I will be more than satisfied with the installation.Ill follow up post-install to relay my experience and satisfaction.

Nu Look replaced the roof on our home on 05/11/2020. Throughout the process, the entire staff was friendly, professional, timely, and respectful. They are not the least expensive company by any means, but the quality of product and installation provided certainly makes the cost worth it. I would recommend their services and will consider Nu Look for any future exterior projects on my home.

From the first call to the last nail, Nu Look had it all. We did a roof, siding, gutters and more. Henrry from Nu Look was fantastic. He returned all our calls and answered our 100 questions. The material and quality of work is excellent. The teams who came to our home worked quickly and were very professional. Definitely recommend this company.

Phil was knowledgeable and trustworthy. He explained in great detail the options that were best to accommodate my roofing needs.

Insurance and retail estimates, everyone was very professional, informative and pleasant to work with.

Products were well presented with all options made clear. An effort was made to match our budget to the appropriate products. We hired the company at our first meeting

Great company to get roof work done on your house.If you need financing they got it. Ideally have a 700 credit score and good debt to income ratio to get their advertised deal. They have warranty on materials and work! That second one is important. Theyll give you the best deal if you sign up right away. Do your comparison shopping first before you make an appointment to get the best deal. Straightforward good service. I will update when work is done and again in the spring.Update: work is done. They did great and cleaned up really well. Work was finished quickly.

Poor Clean UpNu Look did my next door neighbors townhouse roof and did a bad job of cleaning up. Its been ~3 weeks and Im still finding nails in my driveway. The day they left, I picked up about 8 nails from my driveway and there was a pile of nails where they parked their trailer. More nails have been washed down from my gutters - I wonder what they left up there. A lot of plastic trash has been all over the neighborhood.