They got me approved when no one else could, amazing customer service polite honest and upfront on everything from financing to payment Nader yanis was amazing professional and helpful through entire process hes not your normal sales man he cares about getting you what you want and need not if he sell a certain car outstanding work

Customer service is top notch!!! Now a days getting Great customer service is so rare however, at Joe Machen Ford Quick Line CUSTOMER SERVICE is like the good old days when customers matter. We were traveling cross country for a funeral and our “new” 2012 diesel truck oil light went on, not knowing the ins and out of a diesel we called the nearest Ford dealer and Joe Machen Ford. We told them our situation and they squeezed us in, even though they were short staffed. We were in and out under 1 1/2 hours. That is Great customer service!

I bought my vehicle their last April; I had bought my previous car 10 years ago with Joe Machens so I drove 2hrs to purchase my new car from them again. What a mistake that was. I bought a car with 14000 miles on it and I have had nothing but bad luck since then. My car salesman was Kirwin he told me that he would provide two key fabs for me and that since I lived closer to Springfield I would be able to use the Nissan in Springfield for any problems I had. This is not true so do not let anyone tell you otherwise. They are actually not affiliated with Nissan. I also was supposed to have two working key fabs and I got the 2nd key fab but it ended up not working. My car was back in the shop within a month of having it home and it had to have $8600 worth of work. They claimed it was due to rodents eating wires. So when they fixed this problem which I had to use my own insurance to pay for it the second key fab no longer worked. I called for months trying to get people to call me back when I did get a hold of Riley Stapleton a couple of times he told me I should not have any problems getting them to pay to get it fixed in Springfield, MO since it was closer to me. However, when it came time for my appointment they said oh, we are not going to be able to pay for that. When asked why they said someone would call me back; they never called me back; I guess I should not be surprised. I would not recommend anyone to buy a car from Joe Machens. Apparently they have changed hands since I bought from them 10 yrs ago. I was told numerous things that were not true and when I did get a hold of someone I was told lies and that is one thing I can not tolerate is liers. Had they not told me it would not be a problem to get this done and paid for I would not be as frustrated.

Cameron Neal made sure I got the car I wanted great saleman

Best sales staff. Huge selection of cars and trucks.

Kevin west and his staff helped us get in a beautiful SUV. He is amazing and would recommend this dealership to everyone.

Mike B is the best!!

Relaxed, knowledgeable and honest sales experience!We were very impressed with the entire staff at Joe Machens Ford ‘Supercenter’ today. We feel we were treated very fairly on the price on our new 2018 Ford F-150. Salesman Cameron Neal was knowledgeable about the vehicles and able to answer any questions we had. He was pleasant to work with, friendly without being too pushy. Gene Buck the ‘finance guy’ also did a very good job getting the paperwork done and financing arranged.We were looking for just a basic standard-cab pickup. No one tried to push us toward a bigger sale, they just tried to find the vehicle we wanted. This is our third vehicle purchased from one of the Joe Machens dealerships in Columbia. We’ve been very pleased with the last two vehicles, and believe we will be very happy with this pickup truck.

F350 Diesel broke down and had to have it towed. Worked with Chris Early and he quickly got the truck into the service to see what was wrong and got it fixed so I could get back on the road. Id work with Chris again in a heart beat.

Web site was easy to navigate

This is the best place and best service .cene Buck he is finance Manager he is good Man .and Eddie creagh .sales consultant .he is helping me work Hard thank you so much 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

I emailed on ONE truck at this place, the sales rep Cameron Neal has ran my credit about 15 times on about 15 different trucks!!! I asked about ONE! and this was back in February, i am still getting letters about my credit being ran daily!! PLEASE STOP I DO NOT WANT TO BUY ANYTHING FROM YOU AFTER THIS!

NEW CAR BUYERS BEWARE!!!! Check your credit report if you buy a new car at this dealership.I bought my daughter a 2018 Ford Focus from this dealership Saturday February 24th 2018 and even though our new car salesman Cameron was great, the financing department sucked. They ran my credit when my wife and I was driving up there from Lee’s Summit to help shorten the time once we got there. I got notified by email that I hard 8 new HARD CREDIT INQUIRIES go on my credit from this dealership, 8 of them!!!! That’s not counting the 3 I already had. So that makes 11 total I have now on my credit. I only bought 1 car not 8... I’ve bought houses and multiple cars and I’ve never had 8 hard credit inquiries because of one place. I assumed with it being a Ford dealership they would finance through Ford Motor Credit. Well I was wrong! They sent my info out to 7 different banks and loan places to get a better deal without asking me first. I have been trying to get the dealership to get them off, but the finance department is NO HELP! They will look into it they said. Yeah right!!!If they don’t get the 7 out of the 8 taken off by the time I get the Ford survey about the dealership, it will be a very bad survey for Joe Machens Ford Lincoln..

I have been buying vehicles here my whole life. My mom bought her mustang and SUV here after another dealer sold her a lemon forester. Kevin West is my guy, he is always honest, thorough, and punctual which is exactly what you want out of a salesmen. Kevin helped my wife and I find our Explorer and I couldnt be happier with it; he has helped my wife with many vehicles before we became married! Also this place has one of the cheapest and most through oil changes in town! The one they have for basic 5 qt oil change is cheaper then what I can buy it for from a parts store. great group of individuals here

First, my son bought a dually that came from California. It was a lemon. And Machens new it. He has had nothing but trouble with it and now it has a blown motor. Ive been there a couple times to look at the vehicles and out of the two times I got no salesman out in the lot to wait on me. And Im not going to go in and ask for a Salesman. Their job is to look for me. And Machens advertises that they can get you in a car even with bad credit. Thats a bunch of bull

Great truck, had what I was looking for but as a working man could not afford the payment of 550 a month on a truck that is 13 years old

Mike Butler its awesome!!

Mark Hodges, I came in the second of January and made changes to my loan and u tried to talk me out of it and said I was gettin bad advice. Here it is Feb 18th and I just got off the phone with my finance bank and they have not recieved anything from you! Just curious.. whats goin on and how can we fix this.. Im very unhappy!

If youre in the market for an automobile, go see Austin Gwin! He was very professional! I didnt buy a vehicle but that wasnt his fault. I just found what I was wanting at a different location.

I cater there with my brother. Get group of salesmen. Of youre looking for a car I recommend Duron Singleton or ask for Butler.

Excellent service.

Joe Potucek and Jeff Holstein are the best!!!! We highly appreciate their genuine desire to help customers. They went above and beyond to get me my dream car! They were able to answer every question I had and it was a very personable and relaxed environment. Highly recommend them to anyone looking for a car!

Great service dept. Ryan Longnecker is a great salesman. He will treat you great

Joe machens Ford does a great deal excellent job and Kevin West is the best salesman around if you need a new car seat Kevin West hell be honest fair and straightforward with you

The Quick Change department of Joe Machens Ford should change their name to SLOW Change. My service guy said it would be an hour and a half.. over 2 hours later I finally was able to leave. If its going to take that long then tell the customer up front. I take people at their word and when they lie its upsetting enough to not do business with them in the future. I have been to other Quick Change Ford companies, when they say an hour, they mean it. I really want to do business with Joe Machens but this may change my mind.

Outstanding ! To everyone that we was dealing with . Kevin West is the Best.

I bought a new 2019 Ford Ranger Fx4, Lariat crewcab, in the lighting blue color, love it, great midsize, plenty of room for 3 kids or 2 adults in bac, good fuel mpg, and power. Looking forward to the winter to see how it performs in the snow. Thanks to Tom Hughey and the guys at machens ford, for my resent purchase, theyll get my business again,when I buy again!

Mike Butler is an honest car salesman!

It would be fine if they hadnt took away the award away from us.

Duron Singleton is one of the best salesmen I dealt with, friendly&very respectful

I strongly recommend not buying a car from any Machens dealership. I bought a 2011 BMW 135i from here in early 2015. I just had the car appraised and apparently it was in an accident having the door and side panels replaced along with the frame repaired. Naturally this lowers the value of the car substantially. They provided me with a clean carfax etc. The car had been sold three times from a Machens dealership (I am the third owner), so Im willing to bet money they knew of this damage and probably even performed the repairs themselves. This is definitely unethical bushiness practice. Let this be a lesson to all. Also if youre going to buy a used car, trust no one and have the car inspected yourself. A simple walk-around and test drive will not suffice.

This is a good place for service on your car. They are always friendly and professional

Cant speak for everyone but for me solid gold you go in and tell him what you need and what you want and you get it oh yes and I love my truck had his first service 100%

Went there for some work, it was about 95 out side one of the staff came out with bottle water for me and the guys it was very nice I appreciated that nice people are awesome

Quick lane isnt quick took 3 hours for and oil change.

Bought car less than a month ago ( 2800) miles 2019 Sorento was going to trade up, they said they would give me 10,000 less than I paid . I wàs stepping up in vehicle price. Maybe 2500 dollars but never 10k rip off, as a Ford stock holder I wanted to buy Ford my kids souls so I went to buy Ford but not from here!!!!!!!!

Pleasant waiting area with ice cream and soda pop and free wi-fi.

The man was real kind told us everything about vehicles looking at. Cool guy

Quick Lane always takes good care of me!

Awesome bought many cars from them.

Well I was looking for a pickup heavy duty pickup for my Mowing and weed business couldnt find any around here in Webster County but in Boone County at Joe Machens they have one I went and tried it out and got financed through them and everything went well couldnt ask for more

Found a great deal using Truecar App

Favorite person Ronnie 🤗she makes the impossible possible for getting a vehicle

Always look for a better deal

Jim Puckett is the best car dealer ever

Great salesman that are willing to work with you.

Good people

Great dealer ship

Always helpful!

Everyone should but theyre trucks from Ryan Longnecker

Brought 2 cars from Joe Machens. Would not approve my loan for a car.

No ice people and willing to work hard for your business!

Does it really need to take 3 hours for an oil, filter and car wash?

Very helpful and considerate.

Slow...just a oil change. .

Very bad service. The person on the stage doesnt have any patience. I was left there for around 20minutes without anyone came to take my case. Just leave and wont be there again.

All ways a pleasure bringing my truck in here

Worked hard to get the deal done

Must see Ryan Longnecker!!!

High prices

Great dealership.

Service manager ruined my experience

Great place

Great

Rude rude rude