We recently purchased a 2021 Explorer ST from Classic Ford, we had done our research and went prepared to the dealership knowing what we wanted. They were friendly until it came time to negotiate the buy that’s when their attitudes began to shift. I tried contacting them this evening for a simple form and they won’t answer the phone or call me back. Yesterday we returned to take care of the recall/detail on the car and expected a more friendly customer service atmosphere especially after the purchase and unfortunately didn’t experience that.

To whom it may concern:The salesman is Mack Spain hands down is the best salesman at Classic Lincoln Ford dealership. He is a very professional, respectful, knowledgeable and honest salesman I know. It is hard for me to go any longer salesman. Keep up the good work.

Im very satisfied with the work CFL body shop provided. They went above and beyond to get my car back to drivable condition. My car looks like a total different car and I love it.The staff is extremely friendly. The Shop manager explained everything and answered all questions to make sure you understand the process. I would definitely recommend and use them again if needed.

Took my Corsair in for an oil change and tire rotation. The wait was long, 2hrs 15 min, but Classic Lincoln in Columbia is always professional and courteous. I was in the mountains last week and due to the temperature change, the low tire alert came on. I had the tires checked and there was no problem but I couldnt get the alert message to delete. Lincoln showed me how to do this. Thank you Lincoln!

+ This review is only regarding The body shop, however their parts department is also amazing. +Donnie at the body shop is awesome! Highly recommend the body shop there as they are very professional, courteous, informative and very direct which is great because a lot of places beat around the bush.**They will repair all makes and models at the body shop**

My service experience was great. I arrived at the scheduled appointment time and was greeted by an experienced and courteous customer service representative. She went above and beyond assisting me with questions I had regarding my auto warranty.My car was serviced by well trained mechanicsin a reasonable amount of time. My Ford Fusion continues to operate really well.

I Just Recently Ordered and Purchased A 2022 F250 and My sales guy was Carson Smith. He was Awesome.!!! Very friendly and knowledgable in the car Business. I recommend this place 100%.

I worked with Rico. He was very professional and worked to get me the best deal possible! Everybody at the dealer I came into contact were very friendly and professional. Highly recommend !!

Awesome experience. Vehicle had hard time starting this morning. Staff was there at 7:45 AM and took real good care of me. They were so friendly and it made me feel good and confident that they were going to fix the problem. They offered courier service to my job but because they had already started on my car... I decided to wait. It wasnt long before I was done. This is my auto care shop... And I love it. Only place to go. I was one happy customer.

They fix your car but they need to do better on something containing on getting in contact with somebody takes too many hours or a day or two before they get back in contact with you... I know they be busy. Thats my opinion

Mac Spain and staff created an exceptional buying experience. Mac explained things in detail, and he went out of his way to ensure my car was delivered on time. I highly recommend Mac Spain and this dealership.

I had a really enjoyable experience at Classic Ford of Columbia. My sales person was very helpful and made finding my new car an effortless experience. He was attentive and answered all my questions. The financing department was also professional and gave excellent advice. I would recommend them to anyone looking for a new car.

Robert was phenomenal and really down to earth! He’s very down to earth and honest. He wasn’t aggressive and applied no pressure but extremely helpful and detailed. I’d recommend this guy to anyone! I’ve purchased a a couple cars in my past and he is By FAR THE BEST PERSON I HAVE EVER HAD TO DEAL WITH!

Rico took me under his wing and made me feel like family. I loved the fact that even though I was short in time, he did a quick overview on the controls and MyFord app and then told me I was always welcome to call and go I DEPTH with everything when I had time. Take your extra time from the hustle of Garners Ferry and go see Classic Ford, you will not be disappointed! I ha e purchased vehicles from both areas, I will definitely go back to see Classic.

Quick response and was able to fix the issue that day. The shuttle service was a lifesaver and allowed me to get to work and back out to pick up my car that afternoon.

Dean and his staff are first class. I have been taking my car into the repair shop at classic Ford Lincoln for years. Wouldn’t take it anywhere else.

CHRIS KLINE was an awesome salesman. So excited and happy about my new Ford Bronco!

Mr Mack is wonderful, he took great care of me in my now my 2nd lease with a Lincoln . Excellent customer service . Go see Mack Spain for your Lincoln . He and the car will not disappoint.

Purchased a used vehicle from car salesman Mack Spain and was treated very fairly. He delivered my dream car to my house (2 + hours away) and was a true gentleman, gave excellent customer service and would buy from him again!

I can’t begin to explain how grateful I am for the care and services I received from the sales team at Classic Ford. They really went above and beyond the call of duty to meet my needs and find exactly what I was looking for. I would especially like to thank Xavier Montague for going the extra mile in finding the perfect SUV for me. I am absolutely ecstatic with my vehicle purchase.

The folks at Classic are great. They worked me in and helped me with several issues. They even advised me not to spend money on a minor issue that did not affect performance. These guys are always great to work with and I recommend them highly.

I received a recall letter that greatly disturbed me. I got an appointment two months out. I showed up after waiting 60 plus days and was told no loaners were available. I informed the service manager earlier that sitting in the waiting room all day wasnt an option in that I had several appointments. I was told to go sit down and something would be arranged. I offered to call my TRIP AAA service to check on a car or getting one from Enterprise. Nothing was done. They brought my car back to me, told me it was safe to drive. They had to order the part. A National Recall and they didnt have the part. 6 weeks later I still have not gotten a call to comeback for my free replacementI bought my car at your dealership. It will be my last!

Taylor provides great customer service. He is very thorough and answered all my questions. He is very knowledgeable. I would recommend Taylor as a valuable sales consultant!!

This was a very smooth and pleasant purchase. From the beginning phone call to see availability, to driving off the lot, this dealership has it together. Im from PA and off all my years of buying vehicles this place was the best. Thank you for the hospitality with my new Bronco. You guys make an AWESOME team. Keep it up.

Had my truck serviced here after a breakdown while passing through Columbia. Dean was my service advisor and he did a great job of helping get the truck fixed, working with my warranty provider to get the repair paid for and the entire major fix completed in 3 and a half days. Very pleased with my service experience.

Thanks Mr. William Doggett and Mr.Thomas Burton for helping me today with my Q&A and test drive if the new Mach E.

Chris Kline is literally the BEST sales person ever!! I love my truck and he went to bat for us. 10/10 recommend

No one greets you, weve been waiting to get checked in, even with an appointment we had made. Staff seemed to be confused, disorganized. While waiting another lady walked in, skipped the line and got checked in.i did not feel welcomed or appreciated as a customer at all.We had to leave and reschedule since nobody knew anything or could give us an estimate how long the diagnosis would take. What they do know is how much they want to charge you.

Had a great experience at Classic Ford-Lincoln. Chris Kline was very thorough with regards to his salesmanship. Bought a Lincoln Nautilus. Chris took his time going over the vehicle and explaining all technical aspects. He is truly an expert at his job. Thanks Ronnie Lee.

It took a little while but once they started working on my truck the service was great. The technician and the receptionist were transparent, professional, and helpful. They are great assets to the company.

Great experience getting warranty work done on my vehicle! Gil was awesome! He kept me updated daily and got me my vehicle back to me better then new in just a few days! Very professional, clean shop and knowledgeable! Only Ford dealership I will trust with my 2016 Ford Explorer. Thank you guys!!!!

Always an impeccable sales experience at Classic Lincoln. Mack Spain is the gold standard of sales representatives. Non-pushy, competent, welcoming, detail oriented, with great follow up. The whole team is a pleasure to work with. Thank you all. J-

II was out shopping my truck around to see how much I could sell it for. Went to Lexington Chevy,it was a no go, went to Lexington Toyota and was never waited on So I decided I would just try Classic Ford Lincoln and within 10 min we where working out a deal for them to buy my truck. The customer service was outstanding, truly top notch. I would definitely recommend Classic Ford Lincoln for your next car or to sell your current one. Thanks Classic Ford Lincoln it was a pleasure doing business with you.

2020 Navigator with 25k miles on it, purchased brand new, having issues with side steps. Even after showing pictures and videos of issue they say they are not going to fix it. Zero communication amongst staff from the General Manager down. No follow up with clients regarding issues. Terrible customer service at every level. Would never have purchased a vehicle from them had I known. Dont make the same mistake. GO SOMEWHERE ELSE!!!

Trevor made our trade in and buy super easy and quick! Consistent communication by all. Worth the drive for a great experience!

We were welcomed at the curb, given help without any pressure, and treated like family. It was a great buying experience.

Great place to buy and service. The people here are fantastic! They’re friendly, courteous and knowledgeable. I just purchased a new vehicle today and couldn’t be happier about the experience!

Our experience was awesome! Highly recommend dealing with Carson Smith we had a great experience with him.

The service there is amazing, I’m able to use my tablet. I Also like that they contact me on anything concerning my car, before they work on it. The waiting area is clean, but the chairs are bad, cushions are wore out and it was difficult for me to get up from the chair. Other then that I don’t mine waiting.

From the time I bought this 2017 Ford Escapein 2021 to the present I have had nothing but positive experiences with Classic Ford. They have taken care of minor issues at no cost toa hit and run rear end collision that looks like a new car again at a competitive cost. I would recommend this dealer to anyone.Good peeps

Jamie and Fred were top notch professionals! Others didn’t care that I spent a lot of money on a Lincoln AND the service. It was evident in the service. I asked about a few other things that needed to be done and was told, “they’ll call you.” I received my MKZ back from 10,000 mile service and the tire pressure light has been on ever since (3 weeks). I haven’t had the time to call them. If not for Jamie and Fred I would have traded it already.

Second vehicle I bought here this year. Straightforward sales staff, and the finance people are very helpful. At this point, there is no reason for me to go to any other Ford dealer.

Service department was ready to perform service when I arrived. Friendly and courteous staff.

Buying a new truck is usually a stressful proposition but the guys at classic Ford made it effortless. They were very fast and polite, they took care of me the entire time I was there. Definitely plan to go back there when I need another vehicle. Thank you

Perfect customer service was provided by Carson Smith. The staff that I encountered were very accommodating. Even the staff members that were only giving directions to a particular area were very pleasant & professional

Carson was my sales guy, he was great! He wasnt pushy at all and was very knowledgeable. I would highly recommend him if youre looking to buy from this dealer. I will be going back to him in the future.

This dealership was very professional. The employees were courteous and kind. It was time for an oil change, so I called and set an appointment. I was very pleased with the services I received.

They was very helpful and kind. Always kept me informed on my vehicle. I would recommend and do business with them again.

Salesman was great. Finance girl was great. Would recommend Classic Ford to friends.

Wonderful Staff, Kendra Ali was the person we started out with and she got promoted congratulations, but she stayed with us doing the entire few months until the car was built and ship to us. Her knowledge of the vehicle were outstanding. even though she had another position She was always available to answer any and all of our questions. I salute her for being so grateful. She assigned us another person Rico Gibson to assist us after the vehicle was ordered and after the vehicle arrived but she always communicated with him about making sure we were taken care even after the sale. Wonderful Team this experience was priceless.

I’m very sorry to see such big companies have no respect to others’ time.yesterday I called the salesperson and he told me that he have 6 to 7 options that I could buy and I should come in person and see them and then decide.so I came by to find out they have just one car available that matches my needs and even that doesn’t match everything I’m looking for. it’s really disappointing

Thomas Burton was awesome great salesman well recommend if you go there. Took care of me and my daddy and the staff is very friendly and the finance lady with her pink and white keyboard was awesome and friendly will recommend the dealership too other

Keeping my Expedition in top condition with 160k miles, ready to pull my camper on the next adventure. The new ignition coils even improved the gas mileage.

Carson smith was amazing throughout the entire process I would highly recommend him

Oh wow the work that you guys did on my car was fantastic you did it in such a timely manner you kept me updated on every detail of everything that you did I really appreciate that in the future if I ever need anyone else to do any kind of body work on my car you guys would be my 1st choice that I choose thank you so much Sharon Dubose Nasher.

The only thing that I liked about the dealer was that they had the car we wanted. The salesperson was very dry, no personality and had we not wanted the vehicle, we wouldn’t have done any business here. The salesperson was very hesitant to take my reasonable offer to the sales manager, as if he was scared. We arrived with financing already taken care of, basically just sitting commission in the sales person lap... I would think a little personality would be present but it wasn’t. I hated my experience, queen the sales manager was very nice and knowledgeable, the greeter was nice but that salesperson was TERRIBLE. The salesperson is your first representative at a dealership, he didn’t give any information on the vehicle, drug his feet with the paperwork. We were literally sitting in the finance office an hour early because he hadn’t done what he was supposed to do. Then, on top of that, the full tank upon purchase clearly doesn’t exist here. I asked, they agreed but there was only 3/4s in the tank and The salesperson acted like that came out of his commission. We’re not doing any business with them and this sales person anymore. Wish they wouldn’t have had the vehicle we wanted because we wouldn’t be writing this now. Terrible experience, would not recommend this sales person.

Schedule my appointment a month ahead of time, ask for a car while they was doing my appointment. Car wasnt available. Had to sit from 10:00 to 3:00. They offered to take me somewhere, but I decline not knowing how I was going to get back. The lady that scheduled my appointment apparently had quit and didnt care about the customers. The staff was very nice and trying to accommodate me.

Took my Brand new F-150 for an Oil Change and To fix the Automatic Start/Stop. The Auto Start/Stop never worked in the first place and they had my Truck Overnight, and the problem wasn’t fixed by Classic Ford or FORD as a Company. They said the Regular Oil service was done. But when i turn ON the engine i see the warning signal for the Oil Change. They might’ve changed the Oil and forgot to Re-set the Warning lights or Vice -Versa. I don’t know. My Representative was Dean Ray, he was good in responding. But over all the service regarding maintenance I received was awful, pathetic and disgusting. Will never go there. Ford can do better.

I showed up without an appointment for auto service regarding my tires was received well and promptly. Left there satisfied with their service and quick care of my problem.

Xavier was great and so was the guy whom worked on my car but I forgot his name already.

I had a steel rod fall across my car in a drive through. The body shop did a great job repairing my car and Brad Thompson did an awesome job painting it! Everyone was terrific to work with!

Dean did an excellent job. I’m so thankful for his help!

I drove into Classic Ford today with no Appt and they had me in and out in 1 hr. Mr Mays put all my info in the computer (new truck) was extremely helpful, answered all my quesions making it for a nice early afternoon. I appreciate this... The shall get all my warranty work if they like and, shall buy from them next time VS Five Star GA.Chris2021 Ford F150 Lariat Powerboost

Very sound and professional service . Mr Ray handled all my concerns with knowledge and a concerning altitude. Will always use this business for any of my auto concerns.

Very disappointed with our experience at the dealership today. We had communicated online and via email regarding trading in our vehicle for a new Lincoln. We had provided all of the personal information, ran the credit report, and agreed to the financing terms. We had an appointment for 2pm today to bring our trade in, sign the papers, and pickup the new vehicle. When we arrived the sales representatives looked it up for us. And informed us the vehicle we had agreed to purchase was not there because it was at coach Staley’s home as they were letting them drive and use it as they do with many of the cars.This chain of events is completely unacceptable and poor business practice. We had agreed to purchase a new vehicle at the set appointment time. Not a used vehicle that we would have to wait for the sales representative go pickup from another persons home.If you choose to let customers set appointments to come and sign paperwork after they have already provided all of the personal information needed; then I expect your business to honor the agreement made. If I wished to waste my time waiting around for a used vehicle once I got to the dealership I would have never provided all of my information online or allowed for my credit to be pulled.

I was met as i entered the garage area for my Quick Lane appointment and greeted by name. My service contract covers an oil change and tire rotation as well as a 21 point inspection every 6 months. The whole process took slightly more than an hour, and I received a complete copy of the results for my service records.

Service was excellent and professional.Gil Mayes was great and very helpful.Technicians Work was performed with care.

I recently bought a gently used 2013 Ford Excape Titanium. This SUV has everything I was looking for and at a price that couldnt be beat. Im a pretty picky person when it comes to car shopping but Spencer Fellows ensured all of my needs were met and exceeded. The entire staff at Classic Ford were professional and attentive to a customers needs. When Im in the market for my next car, Classic Ford will absolutely be my first stop. Keep up the excellent work!

Took our Aviator in for its first service. Jessica and the team did a GREAT job. Kept us informed of what was going on. Fixed a minor warranty issue THAT DAY. Service price was excellent. Wash and vac was a special touch! Great car. Great shop.

Very courteous and professional. Very good job. Car repair in a timely manner. Thank you

I really cant believe some of the business practices that are put into place today. I went to Classic Ford because my AC was blowing warm. The 1st visit I went up there they assured me they had no one that could look at it, and to come back 3 days later. I return 3 days later with my vehicle. . They told me that my vehicle needs charging, and that they ran a dye test and that might be a it asked and that my vehicle just needed to be charged and serviced. I was in there less than an hour and they charge me $350. The AC started blowing warm again on my home . I returned to the dealership and told them what had happened and they told me to come back 2 days later. I come back 2 days later as they again had no one that could look at it. How does this happen at the dealership? This time they really ran a dye test and told me that I had a bad compressor. How does not get addressed on my 1st visit? I asked them how could this not be addressed on my 1st visit and they assured me that they ran a dye, and let it run for an hour and a half on my vehicle THEY ABSOLUTELY DID NOT RUN A DYE TEST THE FIRST VISIT!!!. There would have been evidence of it on my vehicle. The 2nd visit they actually did run the dye test and Im and after $350 I finally had an assessment. I spoke with the service manager, and informed him that I didnt think it was fair and he said sometimes thisstuff just happens. The reason why people frequent the dealership is because they dont want to be taken advantage of.That failed to happen. I shared my concerns with the service manager again, and he told again and he told me he is sorry.. I then phoned the general manager, who didnt even bother to return my phone call. $350 for a bad diagnosis. Lied to about services rendered. No one to service my vehicle, when its convenient for me. This dealership was far from Classic Shame on you!!!

Carson was Great. He is very knowledgeable of the vehicle I purchased and also helped me on getting the proper paperwork I needed to complete the transaction. I do appreciate his efforts and excellent customer service.Again thank you so much.

The employees I worked with made the buying process as simple and convenient as possible. I would definitely go back.

Great crew of folks down at Classic Ford Lincoln.Taylor is a very good sales person and great young man.I was very satisfied with the patience and time he put into helping me .I wish him great success in the future.Keep doing what you do young man.

Mr. Dean Ray, Lane Manager provided excellent customer service and met all my request with excellent professionalism and class.

I spent only 4 hours to get an oil change. Best Saturday morning in a while.

We had a noise when we turned the steering wheel. They were able to remedy the problem

I want to commend Classic Ford and Dean Ray for exceptional service. I transferred the truck to Classic Ford. Dean Ray and their service team immediately went to work. They communicated exactly what they were doing and fixed the truck in two days. Saved me over $8,000 and my work truck was quickly back in service.I highly recommend Classic Ford for their honesty and excellent service.Kyle Whetstone

While on vacation in Columbia South Carolina check engine light came on needed a turbo charger I would like to thank Mr.Dean Ray, at Classic Ford Lincoln in Columbia South Carolina for Going back-and-forth with a warranty company I deal with who did not want to live up to their contract, Thanks again Mr.Dean Ray, for talking with this 🤮company and getting my vehicle repaired so my grandkids and I can go back home to Orlando Florida thanks Classic Ford for Mr. Dean Ray you guys are awesome. God all of the staff members at Classic Ford of Columbia.

Friendly staff and they kept me informed of the status of my car as they worked on it

We were very pleased with the service we received at Classic Ford. Everyone was courteous and helpful. Special thanks to Dean, Lane Manager, and the mechanics who got our problem corrected efficiently.

Good straight professional business, got the answers I came for, we will see if we can do business together, Mack was very helpful!

2 hours into a 7 hour trip and the turbo hose blew on my F350. The team here was great. They got me in and back on the road in less than an hour.

Just had my vehicle service had some concerns. Id like to thank the service manager for reaching out and addressing my concerns and offering a quick resolution. I will be a returning customer thanks to his resolution.

The sales team here is amazing. Especially Mack he sold me my car. However they’re service team is not great. They act like they don’t wanna help you, and you they have a bad attitude the whole time. Especially the lady behind the glass. I had to call Mack just to get my car in to get looked at. They said they don’t check transmissions under warranty, even though they’re a certified Ford dealership so they have to...The gentleman the brings your car around though is very nice.

Glen was our sales consultant. He was great to work with, not pushy.Unfortunately, due to current circumstances, inventory is limited and we couldnt find a vehicle to meet our needs.

Outstanding customer service. Kept me informed. Maintained eye to eye contact while talking with me. Very personable!

One of the only times I was ever comfortable with a salesman and finance manager..in working with dealerships. Both were customer oriented, friendly and human. At no time felt pressure or doubt in all aspects of our time with them. Our salesperson was newly in the sales team but was clearly fitted for the position. He was more than willing to admit he was being helped but made sure we were not left feeling that we weren’t important. He will be an asset to the firm. The finance lady was above the bar in how she handled all the needed paperwork and explaining all of it. Was a true pleasure to work with both.

The staff was very professional and accommodating. I visited the dealership several times. The service was always great. Rico,was my salesman. After several months, we decided to move forward with our purchase. Rico, located the exact car with all the features that I was looking for. Rico, delivered my Lincoln Aviator to my home. I am very pleased with the service we received!

Awesome experience with the purchase of our new vehicle. Carson and Justin are the best!!!

Team was willing to fit me in due to a potentially dangerous recall. Their flexibility, consideration, timeliness, and followthrough we’re all excellent.

I enjoyed buying a new truck from Classic. They were informative and polite. They listened and made the process easy. I would recommend them to my friends and family.

Awful Service and unfriendly staff. Will not be returning in the future. Have a car serviced by Mazda Dealership. Much friendly and understanding.

Set an appointment for 8 a.m today, a couple weeks ago, their first available appointment. 11 a.m and my car still hasn’t even been looked at. They don’t have a courtesy car. Maybe good if you can get a ride or have another car to move around.

Ive had my car for 10+ years and after it was towed to Classic Ford due to an incident, Donnie came thru and an assisted me above and beyond all expectations! His service was truly exceptional and reflects well above the companys 4.5 Customer satisfaction rating! Well done!

Took my car Saturday for oil change and tire rotation. Very friendly staff did great job wait wasn’t very long

Communication with updates on order parts could be much better.

Great experience was able to get a car I love and the staff is extremely friendly and helpful

Great quick service with very pleasant and helpful personnel.

Had a great buying experience with the help of Carson my sales advisor. He was there for me the entire way from the time I picked the car I liked till delivery day. So if you ever go to Classic Ford of Columbia ask for him.