Im very pleased with the service received. All my issues were resolved and the pricing was less than expected. Very happy customer, Thank you LOVE BUICK GMC

First time coming here. Everyone was polite. Brought my vehicle in the afternoon before appt for service due to CEL.Was called before 11 am next morning to say my car was ready and it was covered under warranty. I had a good first customer experience.

Everyone was polite, courteous, and professional. It was a great experience for the time I was picked up from the airport to leaving the dealership.

The transaction was Painless and quick. Jim Christos was on top of everything. The reason I did not give it a higher rating was I had to pay full MSRP and they required that I get a 900 plus dollar finish protection package. That kind of left a sour taste in my mouth as well as no discounted pricing.

I was sold a lemon. The dealership had my car more than I did. They were never able to resolve any of the problems. I had to put in a new battery, put new tires on and had to pay a $100 to get the front fixed and it never fixed it. The car had an oil leak and they couldn’t find it, the more they b try broke the car down the more issues. They would not let me have my new tires back, swap them with ones that were originally on it. The staff was very ugly. They had my car more than I did in the 11 months I owned it. Then 3 weeks ago Lee Wilson was supposed to send in our cancellation for the extended warranty and still has not done so as of 09/15/2021. This whole ordeal has made me feel physically sick. How can they do this to people? It has been and continues to be an horrible experience.

We bought a 2019 Yukon Denali and at no fault of Love GMC there was a few issues with the AC. Considering it was the middle of summer I immediately called and they took it in and fixed it right away. The buying process was easy, and when we needed service they fixed it in a timely manner. Marren put me in a similar rental car and I got my car back with working AC. Will definitely be buying our next car from here!

I highly suggest not going there. I bought my car at the end of May of 2019 and first brought it in August 2019. They have never been able to resolve the issue and its been in the shop 7 times. My navigation keeps saying my SD card has been removed and while trying to make phone calls it will bring me to Sirius XM radio stations. The technician states that my navigation card is what controls my phone calls. Doesnt make sense to me at all.. started the Lemon Law on the car at it is even more of a nightmare. Lee in finance is the only saving grace at this place.

The service department was very friendly and helpful. the work was accomplished in a reasonable amount of time. they returned my vehicle wiped down free of hand prints which I appreciated.

I arrived for an appointment that should have lasted 1-2 hours. After over 5 hours of me waiting in the lobby they finally finished the oil change and fixing the adaptive cruise control. As soon as I started the vehicle all the same problem lights came on. In 5 hours they had fixed absolutely nothing!!!

Micky Fox was a fantastic salesman! He listened to what I was looking for and talked through the options with me to find the best option for me. Lee Wilson in finance was extremely knowledgeable and got me an amazingly low interest rate. He gave me all of my options regarding warranty so I could make an informed decision. This was my second purchase from Love Buick GMC and I will recommend them to everyone I know!

Lance Love was terrific in giving me advice regarding car probs. while on the road. He reassured me and got my problem resolved as soon as I got back to the dealership. Will always be grateful. Henry Miller

Had a fantastic experience trading in my old car and buying a (new to me) car! Craig Willis is a fantastic salesperson. The process was quick and painless. I’ve had many services done here as well and the service advisors & technicians are great, too. A++!

We took in our 2018 2500 denali due to a issue in the cooling system vehicle only has about 30,000 miles we towed it to them because it was not safe to drive. They called us that vehicle was ready we went to pick it up. Minutes after leaving the dealership the vehicle began to over heat. Towed it back to them later to find out that they never even fixed the issue in the first place and they didnt even notify us about that when we went to pick it up. Turns out the diesel tech they have quit. The only thing they did was fix a recall the vehicle had at the moment. Horrible service would not recommend you bring in your vehicle to get service done.

Best customer service ever!My husband took my car in said everyone was very polite and professional. Service time was excellent.

I have been going here for service for almost 4 years now. Everyone is always kind, professional, and fast. Thus far the service has been great. The service I have received here is the one of the only reasons when I get around to deciding/need on a new vehicle it might be a GMC car/truck.

Brian Scholl is an experienced and knowledgeable professional. His diagnosis of my needed repairs saved me both time and money and he is a very personable individual. Your new online system for getting a service appointment is not nearly as efficient as the predecessor system.

Thats the first time ever we paid $75 for a oil change. I know this is a new vehicle and it takes the synthetic oil. But our previous vehicles did also, you all never charge me that much before. We will probably have to shop around when its time to do it again.

It was good but a part I ordered made me have to lose the thing that helps pull you up into the bed. They removed it before asking and I may have said no I will just take the one tool box and maybe get a different one if I needed more room. Not a huge deal and I can change it back if I have trouble but they need better communication with customers I think. Everyone is very nice but they just leave out important info for informed consent as it were. Was not a deal breaker though.

Well worth the 3 hour drive for us to pick up a new vehicle. Joe Wilson helped us get 99% of the purchase handled before we arrived. The finance manager was on the ball, the entire crew was friendly, and the waiting room was clean and spacious. After a very thorough run thru of all the features of our new ride from Joe, I knew this was the best experience I have ever had with a dealership. Great Job to the entire staff at Love Buick, Columbia SC!

I am always please with the service I get from Love Buick GMC for the last 20 years. I own 3 GMC vehicles, but this was the first time I have ever had a concerned that I was not treated or attended to correctly about the service I received on my vehicle. I respect the dealership and the manager, but I would appreciate if someone would reach out to me above the service manager to voice my concern. Again I thank you and I am GMC for life.

We had been looking for a truck for several weeks on SE Georgia. Couldn’t find what we were looking for. Expanded our search range and looked out at Love Buick in Columbia, SC.Because we live 3 hours away, we lucked out that Joe Wilson helped us handle most of the transaction over the phone. When we arrived to pick up our truck the finance manager was ready for us. We had a great and very informational tour of our vehicle then we were back on the road.

Needed an oil change, done quickly & they went the extra mile & got things checked before an upcoming trip.

My service writer Lance was most excellent! He communicated my issues to the Tech who then did a great job fixing them. Everything item by item was discussed and explained to me.

Kind and courteous staff. Love GMC is always my first call.

For my first time coming in with my truck Lance took very good care of me and I will try to stay with him throughout my duration with the company

This was the most pleasant car buying experience Ive ever had. The team there (Joe Wilson, Kevin, and Anthony were exceptionally helpful and courteous. The team was waiting on me when I arrived, and once I selected the vehicle I wanted, they were extremely competent and thorough in making sure all the necessary forms were taken care of and I was on my way home with my new vehicle in very short amount of time. Outstanding team! Thank you!

Joe did a great job of making my purchase quick and easy. I have purchased several vehicles from Love and have always had a good experience.

Service is terrific. Brian is the best.

Bradley was very friendly and super helpful. My car was ready before I thought it would be which was amazing. My only complaint is that it would be nice that when I make an appointment online that my comments would be read so that ALL of my concerns be addressed without me having to ask again. What is the point of having a comments field on the online appointment system if they will not be read? Other than that it was a good experience.

Called to inquire about purchasing a new truck listed on their website. They sent me a buyers agreement with a $995 charge for paint protection. This was not shown on the original pricing for the truck. When I told them I did not want the paint protection, they essentially told me they could not remove the costs because that was hidden profit. The truck had not been received yet so no paint protection was already on the vehicle.

Recently my AC was going in and out...Bradley and his service team were amazingly helpful and professional! I dropped off my car, and they gave me a ride home! I left some groceries and they even brought them back to me! Bradley also noticed a shifting issue with my car and called to tell me about it. He and his team got me all fixed up in no time, had my car back, running well with super cold AC, all covered under my certified pre-owned warranty!So happy with the service I received and recommend Love GMC highly! Thanks guys for making me a very happy customer!! Terri Bradshaw, 2017 GMC Acadia Denali, my favorite car ever btw!! (:

Everyone was wonderful to work with from the salesman to financing. It was the best car buying experience we have ever had!

I was a little skeptical and the beginning process of researching a vehicle. This skepticism was erased after the vehicle arrived at the dealership and the Love team exceeded my expectations. This included taking the time to thoroughly explain vehicle options.

They took care of my problem expertly and in very little time. Im very pleased

Didn’t get my vehicle fixed correctly the first time I brought it in. It’s like the service rep. Wasn’t listening to me when I told him what was going on. Had to return on 10/4 to have my vehicle checked out.

Friendly staff . Easy to work with and very knowledgeable about vehicles they sale

Arrived 2 minutes late to pick up my car, the service area was closed. The cashier from the sales side located my keys, found my paperwork on the service agent’s desk and made sure I was able to get my vehicle. Could have been a major problem for me but her kindness and willingness to help made it a great experience.

Tony & Bill are the dream team! They made my dreams a reality and went the extra mile to assist me in getting the exact vehicle I wanted. I couldnt be happier with their exceptional customer service and my new 2020 Sierra 1500 w/the Black Widow Trim package. Not only that, their Service Department Associates are always courteous and professional. I LOVE, LOVE, LOVE Love Buick/GMC in Irmo, SC...theyre the best around!

Friendly customer service and clean atmosphere

Joe was my salesperson and he was absolutely awesome. Very professional and knowledgeable about his job. Best experience I’ve ever had buying a vehicle.

Always get great work done on my Buick. Brian Scholl (service manager) is the best!

They add $2500 to the MSRP. Feels sleazy like they are taking advantage of people.

Joe and tony were both awesome to work with they both interacted with my self my wife and my children I will be back to buy vehicles from this dealership in the future very professional and not pushy sales reps

They where quick with the service, guess you dont wash the vehicles anymore.

Service Admin was very attentive to my Enclave issues.

Always good service in a timely fashion. I bought my Buick Encore in Batesburg 07/17 and have had problems even getting a headlight replaced. They wanted me to schedule an appointment for 2 weeks in advance for it and even longer for scheduled oil changes and the service manager was always rude. My only regret is I didn’t buy the car from Love Buick!

I needed to make an unexpected trip from Texas to South Carolina on very short notice. Upon getting the change oil and service light came on. I contacted Love Buick GMC of the situation.I was scheduled right away and my car was ready the same day I dropped it off. And the price was far less than I expected given the situation in my life at the time the imposing weather soon to arrive.I very, very happy with the service.

Great experience! Chris Moses rocks!

Wonderful service Before, during, and after the sale!! I will never buy a truck anywhere else! Over the top customer service and friendly people in the sales and service department! Keep the family friendly atmosphere going strong!

Great guys & always super helpful

So if youre looking for a dealership that can give you a good deal, has better looking vehicles with the right options, that also has class, and takes care of their service center customers too, then Love Buick GMC is the best dealership and service center for you. I am impressed and thats from my interactions over the past two years with them, not just todays very good experience.

The ones taking info about problems need to pay more attention. I have to tell them to fix door and what was wrong few times and when they called said it was ready first time. They still didnt fix what was told to. Then went back and finally did it I hope. Told them door was getting stuck. Told me it just needed greased but 2 days later same thing door rubbing. Not very happy with one who takes orders for service. Sorry

Corrected issues with no problem. Very friendly during conversations. Only wish follow up calls were a little more consistent. Good experience overall.

Lance was a pleasure to work with. He took care of my vehicle like he promised

Great service center. Very fast service and friendly staff. Quality work. Highly recommend for certified service. Good lounge, offers coffee, water, cookies, and TV while you wait. Wi-Fi service is available.

Love Buick gmc has been my go to dealer for a very long time. Growing up in the Irmo area. I recently purchased a used pre owned certified GMC DENALI. When purchasing the vehicle, I was given time to test drive and inspect the vehicle before making my purchase. Noted a leak from the engine before making the purchase and my sales man and good personal friend Ben Brooks (at the time was the service manager) insured me that the leak would be taken care of under warranty.I was also told that ANYTHING that would go wrong with the vehicle in the first year would be taken care of.After making payments on this vehicle for 9 months, I have taken the truck back into the service department twice. (Not under Ben Brooks, who is unfortunately move on to a better dealer)The first time going into service at LOVE I was told the transmission Pan was leaking and needed to be replaced. After the work was finished, the truck had a new OIL PAN... not transmission Pan... and now the leak was more visible in my driveway.Second time back for the leak, it took 3 weeks for them to call and tell me I would owe 1400.00 to have the secondary upper oil pan replaced (or serviced I don’t know) and would not be covered under warranty. After deeply expressing how I was not going to pay this bill. They covered the bill and I received my truck backLiterally the next morning after my drive into work.... I looked under the vehicle and it is still leaking OIL...I called love back, and each time I was super cool about the process because I work in the service industry as a mechanic and I get it this stuff sucks sometimes.... but I called back the next day and told a writer my issues. He told me he would call me back... it’s been two weeks....And now I have an appointment at Jim Hudson Chevrolet and Ben Brooks is my go to guy. He has reached out above and beyond to make sure the vehicle I am making a large monthly payment on, keeps all the oil inside of the engine....

My Salesman Kevin Smith made my purchase experience smooth and easy. I felt very comfortable and trusted his knowledge and skills and now I am a proud owner of a 2021 GMC Terrain which I love so much! Thanks Kevin Smith! Youre the best!

Answered all my questions, provided excellent customer service.

Great people! Very nice

Worked with me on pricing and trade value, very nice service, great experience

Fast at customer service knowledgeable

Lance Love was FABULOUS!!! I had tons of questions and he never once got frustrated with me. He answered them all and provided excellent service from start to finish. I have never been to this dealership before and I called to asked if I could tow my truck there. He gladly accepted it, performed a diagnostic, answered my questions, and had my car ready for pick up. I am extremely grateful.

Great service. It would be nice if the dealerships offer car wash services when you have a service appointment.

As I drove over the Piney Grove Road bridge to get to Love Chevrolet for my oil change appointment, my tire pressure light went on for my back right tire. At the dealership, I was helped by Zack and he was helpful as always. Showed him the message on my dashboard and he promised to look at it. Turns out I had gotten a nail in my tire. So when they rotated my tires, they discovered the problem and fixed it. And still did it all in an hour! Fantastic. A shout out to Zach - always pleasant to deal with! So glad I was going to Love Chevrolet - I could have had a flat on the interstate. SO thanks LOVE for keeping me safe on the road.Nancy

Service attendants were polite and professional- work was completely in a timely manner - waiting room was clean and comfortable

We had a great experience with Zach Yarborough!He is very helpful, professional and efficient. Zach solved our problem right away and we were able to back on the road. Thank you so much for the great service!

Keeping it real, down to earth, friendly, professional, knowledgeable about the product.I am satisfy.

Service was great and friendly. No hassle! Thank you!

Could not get part for wipers for 2005 buick lasabre

Hires employees who laugh at covid 19 deaths

Everyone is always nice and professional I get my service done in a timely manner

Its always clean inside and the staff is so friendly and thoughtful everytime i go in for an oil change. i remember the first time i came in to look for a my first new car purchase. I hated to look for cars because we all now that everyone feels as if car dealers harass the mess out you with a million questions and you feel pressured. NOT here, I felt so comfy and Tony helped me feel at ease. He asked me what I was looking for, I told him, after that I looked around the lot and he helped me from that point. Im so thankful for every staff here at Buick. when Im ready to buy another new car Im coming back to Buick

Very pleasant and rewarding. Micky Fox is a great asset and representative for your dealership

I was amazed that my car was serviced and ready to go in one hour. I appreciated wifi in the lobby area so I could work remotely while I was waiting. The only issue I had, which I was able to resolve, was that the credit card machine wasnt working. Their answer was to make a photocopy my credit card info (including the security code), charge my card, and then shred it later. While I dont think anyone was being unscrupulous, I was not comfortable with this. I then remembered I had my checkbook in my car, retrieved it, wrote a check and was on my way. Overall, wonderful experience!

Gary Gray is the new fixed operations director as of December 2020. He called me after I had several discrepancies with the service department. I would rate him personally 5 stars, but because of those discrepancies I have to rate the dealership 4 stars. I hope you all do go ahead and install cameras to prevent any future problems.Thanks again, Gary! You really did the right thing! Something one doesn’t see often and it’s refreshing to have gotten to connect with you and be a part of the change in culture there!~ Mrs. Resper

It was fast literally in and out. I only went for and oil change but it was the fast oil change I’ve had

With an expanding family we needed a larger vehicle. My wife searched the internet for exactly what she was wanting. We live an hour and a half away, but we called and they agreed to stay late and wait on us. Mr Fox was our salesman and he was fantastic. My wife has had 8 vehicles in the past 10 years and this was the easiest, quickest purchase out of all them.

The convenience of dropping off the car before service is Awesome! I left a message to call for total and my request was fulfilled. Excellent customer and work done on my vehicle.

The best staff, hands down

Quick easy headache free buying process. Second vehicle purchased from Love GMC

My experience with this dealership is Great compared to pervious GMC dealerships Ive taking my GMC too. The atmosphere, cleanliness of the dealership and service is so much better. If you have workers who treat your vehicle like its a diamond and do the work properly and the environment is good you will have returning customers. Lance was awesome, great customer service and informative. Thank youMy experience at the dealership on 4/27/21 was surprising and unexpected. Quite disappointing. The reason the above statement was made is because they didnt tell me the customer anything about price change on service, for me to choose if I wanted to go through with the service with the price increase. Im very dissatisfied because when you expecting to pay one price and you end up paying $30-$40 dollars more without any knowledge that surprising, especially when it could have been explained before service is very disappointing and bad for business. The fact that someone can tell you after the fact, they could have told you before service to let you decide on what you wanted to do. When speaking with the service manager all they can say is while this went up and that went up and we can put a note on your account to let you know the price when you come in next time, price should be explain before every service job #1 not afterwards. As a manager you should have been more apologetic and sympathetic to the situation because Im sure you wouldnt want something like this to happen to you. There should have been some type of adjustment for next service or credit me back; that would have been the rightful thing to do. You don’t let them know after the fact for next time, next time could be different. Staff should inform customers for current service. This was just unexpectable!

I am very frustrated by the fact that my truck has been in the shop 10 times to fix the same problem. They literally throw parts at the truck but never fix the problem.

I looked at many many dealers to find a good deal on a 2020 Tahoe LT. I found this place and found Mickey Fox & Tony, salesman and $ guy. If you are wanting to buy a GM product you should see them. If you dont, you will be sorry.

Quick and easy buying experience

The price has doubled from 30Plus to now 60Plus. So I can not recomm. to others they would call me crazy!

My service guy took excellent care of me.

When I went to get oil change I needed to redeem points. No one seem to anything about it. Each pushing it off on the other person. Finally one of sales representatives assured me.

The service we had on our Acadia was exceptional. The team went above and beyond to get what we needed done as soon as possible even during this crazy time. They were very honest and thorough. We were very impressed with their customer service and genuine way they had our backs when it came time to deal with the third party warranty company. We will definitely use Love Buick GMC again and again for all of our mechanical needs.

Awesome Staff. Always friendly.

Be cautious! Took my Lincoln MKZ to trade in. They never drove it or even sat on the inside of it. KBB valued the car at $4000 and they offered $2500 for it. When I challenged them they said that’s all it’s worth to them because they would send it to auction. That doesn’t give you the right to lowball me. Also they clearly don’t value GM employees because they refused to accept our employee discount. Total scam artist!

Employees are courteous and very knowledgeable! Also very prompt and had my Escalade ready when promised! We have bought our vehicles from Love since 1993 and have never considered any other dealership!

Always friendly and nice. They run good deals on service that is very competitive to the market, like tires, front end alignment. Thanks

I arrived 5 minutes before my appointment time to have my oil changed and tires rotated. Within 40 minutes, I was paying and walking out of the door. Very efficient with friendly service.

Buying process was quick and Jim C. was knowledgeable of the vehicle and the buying process. The dealership has worked with me on and off for about 9 months. Even though I investigated other deals at other GMC dealerships, I kept coming back to the one that was closest to me.

Andy was very helpful and worked hard to find us exactly what we were looking for!

Awesome experience!!! Bradley was excellent and very knowledgeable!!

Brought my truck in for a water leak and stated I wanted New carpet and did not get it and it still smells !!!!

Asked the service to check a tire when they did oil change and maintenance.

From our Salesman (Kevin) to the Manager and the Finance manager, our experience was great! No hassle the vehicle we wanted was waiting for us when we arrived and probably an hour later we were finished. I am very pleased with my vehicle and I do recommend Love and will be back when we decide to get another vehicle.

We were recommended to shop Love Buick GMC by one of your Service Writers, Zach Yarborough.I have found him to be very knowledgeable and he spoke highly of both the dealership and service department.Our salesman, Micky Fox made the buying experience pleasant. We didnt have to spend time doing the endless back and forth. He was professional and very helpful. The gentleman that handled the financing, Tony ( I think) also did a great job of keeping the process simple and quick. Then after we finished, Zach checked up on us again to explain some of the features of our new Acadia SLT. My wife LOVES the vehicle. Thank you!