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Kestner Automotive - Columbia
4031 Broad River Rd, Columbia, SC 29210, United States
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Kestner Automotive - Columbia
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Jo
Review №1

The staff at the shop are absolutely amazing! They always have quality parts in stock and greet you with the highest level of customer service I have experienced in the automotive service industry. Josh is the manager I had an interaction with and he is very interactive and informative of what is going on and giving you options on repairs.I highly recommend this shop for all your automotive needs!

Ch
Review №2

I dropped my vehicle off and it was finished the same day at a good price. Very thorough job. Will definitely be visiting them for future service.

Jo
Review №3

I will come back for sure! They repaired my truck quickly, kept me up to date and to top it off the bill was even cheaper than they quoted me! Thank you so much!

An
Review №4

I brought my GMC Sierra in for a check engine light being on. The staff up front greeted me and checked me in immediately. I was given a diagnoses and estimate for repair quickly. Their technicians had my truck repaired and back to me in the same day. I will certainly be returning in the future!

Me
Review №5

Had a 9 oclock appointment. Got there early just to find out they didnt have my oil filter and it wouldnt be in until 11. No apology. Offered a higher service at 11,2 hours later. When asked for the manager only got voice-mail. Ive used them before but the new office workers are not like previous staff. Quality of work and respect has changed to poorer service

Aa
Review №6

I’ve taken both of my trucks to Kestner’s over the last couple of years ranging from A/C work to leveling kits installs. they’ve always taken care of me and the pricing is unbeatable for the quality of work they do. I had my 03 F-250 that had a terrible alignment issues that even Ford themselves couldn’t figured out how to correct. I took it to Kestner and a day later she’s fixed. The mechanic Bobby is extremely knowledgeable he showed and explained what my options were to correct my alignment. Without a doubt I’ll never take my trucks anywhere else but here.

Am
Review №7

I think these folks are the best at what they do. Great customer service. Very knowledgeable and capable of handling everything from an oil change to a full engine replacement. I cant say enough good things about Kestner!!

Na
Review №8

Excellent service team! They were quick and reliable.

la
Review №9

Went in for a wheel realigment was told the strusts where broken got a 2nd opionon from a trusted expreiced family member and the dealership both stated there was nothing wrong with my car these people are crooked

Gy
Review №10

The staff was very courteous and professional. They called and kept me up-to-date with what was going on with my vehicle, gave me a price under what I expected, and my car was ready the same day. Very fast and efficient. Ill be going back and telling everyone to go there!

Ab
Review №11

Phenomenal service, and good folks. Got my car done quicker than expected

Pa
Review №12

Great repair shop Very knowledgeable of different car brands. Fixed my Altima this time. Fixed my Subaru Outback last year. Kept within my budget and their quote. Honest fast timely service. My Dad, my daughter, and myself use Kestner Auto Repair for all of our car maintenance/repair needs. So glad we found you guy’s Great alternative to a dealership repair shop!Thanks so muchPauline

Na
Review №13

I’m so appreciative for Kestner. After taking my car to multiple shops and being told nothing was wrong with it (even though it was shutting off on me while idle and driving at low speeds), I was finally told by my dealership that the only way to get a proper diagnostic was to take it to a Kia dealership. After being told I couldn’t get an appointment for another 2 months, I found Kestner Automotive online. They scheduled me to come in 2 days later. I was able to drop my car off the night before, and the next day they did a full inspection, found a resolution, and fixed it immediately. I was anticipating $500 or more for everything, but my end total was FAR LESS. A week later and my car is still running smoothly and I feel comfortable behind the wheel of my own car again.

La
Review №14

Honesty and knowledge! In my 54 years, this is the absolute best garage that I’ve had work done at. They troubleshot my 1996 mustang cobra electrical issue in less than an hour and what could’ve cost at least $500 only cost $110. Extremely professional and helpful. These are the guys to go to!

Ke
Review №15

Great personable service. There was a bit of a mixup with the appointment, but they happily worked me in the following day. Their appointment scheduling system needs a little improving, but otherwise a nice experience. Great place to get your car serviced.

Ki
Review №16

Had to have My fuel pump replaced. Everyone there was very helpful quick to respond or answer any questions. And Chris was awesome very friendly helpful I would recommend this place to anyone

co
Review №17

ALMOST 5 star!Overall Kestner was great, they did expeditious work and took care of me and my vehicle but the only reason I set 4 stars as opposed to 5 was due to the fact there was some miscommunication that led to a misdiagnosis, leading to an extra day in the shop. But they worked out a very fair deal with me for my hassle and let me borrow there rental vehicle overnight. I definitely recommend Gary and the Kestner Automotive to anyone needing car repairs!

La
Review №18

I had a wonderful experience with y’all I will return if I need anything else done

Wa
Review №19

Been doing business with kestner for many years. Highly recommend them. Honest and professional team. Quality work and services. Ill be going back to them for all of my auto needs.

Ra
Review №20

Very professional and explained in detail what could be wrong. They were not able to fix the issue with my AC, but they were honest and they had my interest in saving me money over their business. Without going into a lot of details, I will definitely use them for my future car problems.

Ca
Review №21

I choose to bring my car to this business because of the great customer reviews. A bonus was it is very close to where I live. The ease of booking an appointment online was great, and getting my first preferred appointment date was even better. I believe it was Chris who worked with me to communicate the issues with my car. Everything was explained in a way I could understand and if I hadn’t I knew he would have tried until I did get it. Ultimately I felt the services done on my car (for a check engine light) were thorough and reasonable in cost. I would recommend anyone taking their vehicle here.

To
Review №22

Highly recommend Kestner Automotive. A honest and reliable business. Thank you guys for getting me up and running!

Jo
Review №23

Chris and Gary worked closely with us on extensive repairs to our 2006 Nissan Altima. They clearly explained the work required, cost, and time to complete. Communication was excellent, via phone & written estimates. They even provided a loaner vehicle when additional problems were found which delayed completion. Most importantly, when unexpected issues came up they worked with us to find a solution that met our needs. I would recommend them to anyone needing repairs or service.

Ka
Review №24

Chris and Bobby are wonderful. They go above and beyond to fix what is broken. I trust these guys completely.

Da
Review №25

First Class experience with a first class family. I have been going to Kestner for over 10 years & never once disappointed period. Your always a little concerned going to auto shop for repair but I listened to a friend and its been a great experience ever sense. I had all of my plugs & coils changed out of a 2006 Expedition thats runs like a brand new SUV. I am the Director of operations at ERA Wilder Realty ...

An
Review №26

Gary and Chris did an amazing job communicating with me, fixing my car and having patience for me to pick it up. I live in Ohio so job well done.

re
Review №27

Kostner automobile is a good example for the rest.I was told to come back after a week in the first workshop I went.But kostner promptly attended to me between two hours or so, the job was perfectly done.Kudos to kostner management.I have found a restaurant for my car

An
Review №28

This was my first visit to Kestner and they handled my repair with a high degree of professionalism. Appreciated the repair work and will return when another service is needed.

As
Review №29

My current mechanic has been booked up and hasn’t been able to fit me in. My battery had eventually died and I called Kestner’s to see if they could perform a test and installation! They fit me in that day even though they were just as busy! Friendly, professional service. Even took time to tell me what was needed to keep my car in good shape due to its high mileage! One of the few mechanics I feel was honest and didn’t try to make me pay for unnecessary things! Love Kestner’s! Will definitely be used in the future!

Ka
Review №30

I nearly had an accident on a Sunday, and Kestner Automotive came to my rescue! Even though they were closed that day, they had a line for calling an emergency tower, who gladly and readily towed my car (for a small fee) to Kestners and stowed the key after calling the owners there.The next day, Gerry and Chris promptly called me to discuss my problem. As it turned out, a prior mechanic had improperly installed my coolant line, nearly destroying my transmission and newly-replaced radiator. At Kestner, they readily photographed the damages, explained the problem thoroughly and patiently, and allowed me to order my own factory-certified parts for the repair. Then, following the repair, they still noticed transmission problems and offered to drive my truck to the nearby Aamco upon my request.I would use them again--great value, kind, customer-service driven management, and great, informative mechanics.

Si
Review №31

Jobs well done for family and friends. Also, done in a timely manner.

Ji
Review №32

We had a tire leaking down over time and saw no nails or anything else that may be the cause. Took to Kestners and they diagnosed the problem as the valve stem on the tire sensor was leaking. Fixed quickly and at a reasonable price. Excellent place to go for auto repairs.

Gr
Review №33

This place is special. Observing from the waiting area, everyone who walks through the door is greeted promptly, treated respectfully, as advice and repairs are handled professionally. I have recently migrated from a dealership where size and price and wait times (all LARGE) seem to matter more than personal attention, prompt work, and fair prices. And Chris is exceptional (he is a true car-guy). Somehow he juggles it all and still gets you out the door feeling good about the whole experience. Ive been in twice now, and will keep coming back as long as its this good of a place.

He
Review №34

Great service,very friendly.Will definitely be back

De
Review №35

Chris and the staff did a great job working on my vehicle. They were very thorough and kept me informed about the progress. I definitely will return and highly recommend them!

M
Review №36

I just moved here and needed what I thought was a new clutch, based on what I had been told by another mechanic where I used to live. I decided to go with Chris based on all the great reviews, and I couldnt be happier with everything.From the first time I spoke with him, I felt that he was honest, very knowledgeable, and like he truly cared about doing a good job. The problem turned out to be just the slave cylinder, which was significantly cheaper to repair, and he took care of some other things that the car needed, and it still came out to an affordable price.I will definitely be back in the future with both of my cars, and I highly recommend Chris and his team at Kestner Automotive to anyone who wants great work at a great price.

Te
Review №37

Great professional experience! I purchased a used car and wanted some reassurance on the purchase since I had a 30 day return period on the purchase. They did just that and addressed my concerns thoroughly. Great place when you need expert advice.

Ma
Review №38

The service was amazing! I was in and out the same day. Air conditioning blows just as cold as it did when we first got it. I highly recommend this place!

La
Review №39

I experienced an issue with my while running errands. Once I gave Chris a call, I was able to be worked in right away (it wasnt a busy day fortunately). Once the team was able to get under the hood and perform a diagnostic to check out the issue, I was informed of some other issues that I had no clue I had. They were able to take care of the more immediate issue as well as help plan a course of action to assist with the other issues. Ive been going to them for a few years and they are always beyond helpful and genuinely care about getting your auto into complete working condition. Great job as always!!

Pa
Review №40

Made my first visit to Kestner today. Terrific! Chris was so helpful in every way and Allen performed great service on the Subaru I brought to them. The guys (and lady technician/mechanic) are knowledgeable, personable, and excellent communicators. The last is so important when considering repair costs. I highly recommend Kestner Automotive.

Tr
Review №41

I have a 2006 Cadillac that needed a rear wheel differential repair I went to 2 other mechanics and 1 transmission place no one could repair it. I went to Kestner he said no problem. They help me last week when my gear shift would not go into drive. There good people who are there to help

Ch
Review №42

I have used two locations of Kestner Auto now and there is no better place to go.. Honest, fair trustworthy, professional, fast and services performed right the first time, Above and beyond to take care of their customers. Treated like family everytime you go. Thank you for Great service everytime.

Sa
Review №43

I took my fiances 300zx to Kestner to have the transmission swapped out with one I purchased online and had shipped to them. They did great work, at an incredibly fair price, and worked with me throughout the whole process - even allowing me to leave the car parked in their lot for a few days until my fiance returned from his deployment. I am sure I was not the easiest customer with all the questions I had and my lack of knowledge, but they were extremely patient with me. I am always cautious of shops trying to take advantage of me or upsell, but they were very honest. They made a process that was very intimidating for me, very easy and painless. The turn around time was better than I was expecting too. I cannot say enough good things about them, especially Chris! Well definitely be taking our vehicles there in the future if/when needed.

Ju
Review №44

Always there to help when I need them! Great guys.

Da
Review №45

Outstanding customer service and quality mechanic work. Recommendations were honest and transparent.

Na
Review №46

I am really satisfied with this place of business i know I bugged the poor man to death my dads fault tho but my car is running great and I am very pleased

Yv
Review №47

Chris was so helpful from day one when I first stopped by for an estimate. The dealership told me I needed both axles replaced but I didnt think both was necessary at the same time and sure enough I was right. I dropped by Kestner, where they put my car on the lift and saw that I only needed the right side replaced. When I was ready to have to axle replaced Chris was completely honest with me and told me they were swamped and could I drop it off the next week to get it done. Just got it replaced yesterday and my car is driving great! I love how they send you a text message to let you know what services were rendered and when your vehicle is ready. I am pleased to say that I wont be taking my car anywhere else. Great, polite customer service and great mechanics as well. Thanks guys. Keep up the great work and I will keep the referrals coming.

Ga
Review №48

Have used Kestner automotive for years and their good work keeps me coming back. Yes

Me
Review №49

The work was done to good standards.

Ma
Review №50

Service was great. Air conditioning gets so cold now. Chris and Bobby were great. I will go to Kestners for all my auto needs now!

Li
Review №51

We dropped Hubby car off

qu
Review №52

Lack of communication to client about appointments.

Do
Review №53

Kestners put solenoid switch on my sons car that he had bought at auto parts store, and they charged very little, perhaps because I have used them a lot over the years. I appreciate Chris and his helpfulness. Most places would not put on a part purchased elsewhere. Terry Powell

bl
Review №54

You can tell they are good honest people. I take all three of my cars there and I’ve never had any complaints . They are very knowledgeable and pocket friendly as well . Thank for the fast and outstanding service . I hope you all get raises.

Ju
Review №55

I called spoke with Chris the manager, he was very patient and informative. He fixed the problem and I didn’t get ripped off. I highly recommend this business to my family and friends.

An
Review №56

My first impression of the business is that they are professional. They serviced my truck in a timely manner and also notified me of anything they had to replace before they did it and why. Im new to the area and I needed to get my oil changed and was looking for somewhere close to me and thats how I found this place. Ill definitely be going back.

Ju
Review №57

They say brake repair but dont work on the older cars with metal brake lines.

bl
Review №58

Chris and his team were great! This was my first time in and they were outstanding!

Ni
Review №59

Only trust Kestner to repair my vehicles. Just got my truck back and it’s never run better. Honest and reasonable.

Pe
Review №60

A very pleasant experience! Not like a typical auto repair visit. they fixed my old p/u truck, which is almost like a member of the family, and did a wonderful job. I am very happy, and also a customer for life. I highly recommend this company and the people who work there.

Ma
Review №61

Kostner Automotive is the best. They are friendly, reasonable, honest, and very reliable. This was my first time using there service for my air condition in my truck and the service was done professionally and all in the same day. Before they start to do any work on your vehicle they will call you tell you whats wrong and how much it will cost, its up to you if you want them to fix it or not. Thats the part I love. I will be using them for all my automotive troubles big or small. Kostners the BEST. Thanks guys, and a big thanks to Chris for being so kInd. If I could give 10 stars, Kestner would have it. Thanks again.

Ch
Review №62

Awesome care and customer service! Thanks Chris, for being so helpful and taking the time to explain everything to me!!! My truck is running great! I’ll definitely be back.

Pa
Review №63

Came recommended by another auto shop. Very helpful, accommodating, even at their own expense. Even gave us a refund we had no idea was coming. Well use them again.

Ro
Review №64

As always Kestner Automotive did a superb job. They did the requested oil change as well as discovered and repaired several items that would have been a safety concern. Excellent work as usual. Thank You.

Do
Review №65

Went in with a strange rattling sound coming from the front of the car. They pulled it around back and diagnosed the issue. I received an estimate for an alternator replacement totaling sum of about $450. Decided to fix it myself and found a loose exhaust hanger, problem solved. Now you tell me why would I ever let you near my vehicle again?

Ka
Review №66

Thank you for take care of my truck, it is running Great and quite. Your employees are always nice and polite. I recommend you businessThank you

Jo
Review №67

Very professional, welcoming as soon as you walk in, very helpful and honest!! I came to fix my ac on my truck and now it blows cold!

Sh
Review №68

I have came to Kestner several times for car service and the experience was great. Just recently got my car serviced on Monday and I’m riding like new!

Pa
Review №69

Chris informed me that they were not equipped to repair my wife’s Mercedes. However, he put me in touch with an automotive repair shop that could. We appreciate his honesty and follow up to help line us up with someone to do the repairs.

Ke
Review №70

Chris and his team were informative, professional, and most importantly, so incredibly patient and kind. We can not thank them enough for getting our car back on the road safely! We will not take our vehicles anywhere else from this point forward!!!!

St
Review №71

Bobby and his team are fantastic! Always friendly and fast. I trust them 100% and know they will always be honest and upfront. Highly recommend taking your car here, it’ll be in good hands. Thanks for all the work!

Ju
Review №72

I am very pleased with the customer service and repairs that I received from Kestner Automotive on Broad River Rd. Robert was very friendly, helpful and knowledgeable on the phone. They did a great job rebuilding the transmission in my daughters car. They didnt just get in running, they fixed it right. Their prices are fair and the work is excellent. I will definitely be coming here with all of our car repairs from now on. Thank you Kestner Automotive!!!!!

Ro
Review №73

Outstanding service & knowledge!

Mi
Review №74

Very happy with the service I received and it’s nice to find a shop you can trust. These folks are a bit of a drive since I live on the other side of town but we’ll worth the distance. Will definitely bring my other vehicles as maintenance becomes necessary.

ab
Review №75

They were very nice and got to my truck pretty quickly.I knew I would probably need some big repairs when I went in.... And they managed to get it done same day.It wasnt a cheap repair but the price was fair for what they had to replace.

Dw
Review №76

Loved their attention to detail...recommend to ANYONE...

Ro
Review №77

Came in at 8 am to get a TPWS light diagnosed. It was all figured out and reset plus a check of most systems prior to a trip I was planning. I was out by 9 am and all is well. Another great job! They are always on the ball.

Je
Review №78

Took longer than told but I understand there was unexpected issues. Over all great place to go

An
Review №79

They told me one price and when my car was finished they told me another price.

Ja
Review №80

I love these folks! I send people friends over there now.I trust what they tell me. They always stay on schedule and within the estimate they give me. I have an older car.

Jo
Review №81

Chris and his team did an amazing job fixing my vehicle. They were honest and professional every step of the way. Kestner Automotive will be my first stop for all car care in the future.

Ha
Review №82

Kestners does an excellent job in all respects. My car is 24 years old (it is like a family member) ... from the drop off, diagnostics, and customer service offered by Chris, to the experience of the technicians, Bobby Kestner has a first class operation. The prices are fair a d reasonable. The quality is high ... they work with you to keep you safe on the road.Bobby is like a family friend in the way he treats you, and Kestner Automotive has been there when needed. Top notch all the way.

Ma
Review №83

Good service and fast

Ja
Review №84

Outstanding!! Friendly and honest.

Jo
Review №85

Top notch service. Charges reasonable prices. I will be using kestners in Lexington for all my automotive needs since I had such a great experience at their Columbia location.

Jo
Review №86

They replaced the alternator and belts. They did the best at helping me find what was wrong then any other mechanic Ive been to.

Da
Review №87

Kestner automotive completed a 4-wheel alignment on my vehicle quickly and professionally. I had a conversation with the owner and learned that everyone in the shop is required to take mandatory training each year to keep their skills sharp. They also invest heavily in new technology to complete the job more efficiently. Their alignment machine for example, doesnt even require taking the wheels off the vehicle. I was blown away by everything and Ill definitely be back again.

Da
Review №88

Kestner automotive stands behind their products and their word! Good turn around time on getting my repairs done. Had an issue with the part installed and Kestner quickly and professionally handled the issue without any hesitation. Will definitely be back!

Ke
Review №89

He did an amazing job! I am so thankful to have them around since I am new to town. Thanks so much! You will have my future service!

Ms
Review №90

Very helpful.

Mu
Review №91

I’ve always taken my vehicles to Kestner’s, I’ve been a customer for 12 years and have always gotten the best service, they’re honest and upfront. Thank you Bobby and Chris and crew for always taking care of me and my vehicles.

Al
Review №92

Kestner automotive is a very friendly auto shop. Chris is a trooper for dealing with all of my questions and concerns with my vehicle. Great service and I recommend to anyone with car troubles.

Op
Review №93

Items were checked thoroughly, work was completed timely.

Kr
Review №94

They went above and beyond both times we have had to tow my daughters car there. Shes a college student at USC and I live in Spartanburg SC and didnt know of a mechanic down there but found them and they have fixed her car twice now. This past time we thought it was her starter but turned out it was just a wire. They fixed it and didnt charge much at all!! They then checked her oil said she needed oil bad so put some in and didnt even charge her! Great place, honest and very nice people!!

To
Review №95

We just moved to the area and I wasn’t sure where to take my truck for a transmission repair. So glad that I chose Kestner. I highly recommend this company. Great experience!

Ch
Review №96

Very professional and fast service! Would highly recommend them. My A/C went out and they had it fixed in under two days that included ordering parts they didn’t have in stock.

Lu
Review №97

Excellent place done a great fast job at getting my vehicle back on the road.

Mo
Review №98

I absolutely love the staff here. Very HONEST, friendly, and professional. I referred my neighbor and got a $35 gift certificate for my next visit.Keep up the good work gentlemen.

Jo
Review №99

I initially thought my Jeep TJ needed a complete replacement of ball joints and tie rods. I called Kestner Automotive on Broad River to ask for pricing. It was suggested that I bring in the vehicle to inspect the components on the front end to determine exactly what was bad. They drove my vehicle and found that the only problem was the steering dampener, saving money. They replaced the part while I waited. They were honest. I will be back.

Dr
Review №100

My F-150 Had a coolant/ antifreeze leak. Kestner Auto was the third place I took my truck too. The first place stated I didn’t have a leak, the second place gave me a ridiculous price, Kestner Auto gave me an honest answer and offered a loaner vehicle while they took the time to figure out the issue. Great customer service and friendly staff, I will be using them again.

Information
15 Photos
100 Comments
4.8 Rating
  • Address:4031 Broad River Rd, Columbia, SC 29210, United States
  • Site:https://kestnerautomotive.com/
  • Phone:+1 803-731-9030
Categories
  • Auto repair shop
  • Auto air conditioning service
  • Auto electrical service
  • Auto radiator repair service
  • Brake shop
  • Car repair and maintenance
  • Oil change service
  • Tire shop
  • Truck repair shop
  • Wheel alignment service
Working hours
  • Monday:8AM–5:30PM
  • Tuesday:8AM–5:30PM
  • Wednesday:8AM–5:30PM
  • Thursday:8AM–5:30PM
  • Friday:8AM–5:30PM
  • Saturday:Closed
  • Sunday:Closed
Highlights
  • Veteran-Led:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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