If I could give it a one star rating I would.They’ve recently made a new app you need to install in order to make an appointment to pick up a car. You can only make appointments through the app and you need to be within a few miles of the location in order to make the appointment or the app doesn’t work. Appointments end before 4pm because they only take 125 cars out per day. If you pay for a car they will immediately start charging you storage fees as soon as you pay for it if you have made an appointment prior to paying for it.
Do not buy from here if I could leave a 0 star review I would. You can’t pick up or pay for a car after 4 but the website says 5. You have to make an appointment to take your car out and now apparently you need an app. The app is completely unnecessary the guy on the forklift has 0 contact with anyone. You have to be in the area to make the appointment so you have to drive all the way over there to make an appointment and wait till another day to pick up your car. This is a complete waste of time and if there’s no more space then you will be charged storage fees because of the app they wanna use? I’m being charged 30 everyday because of their rules and because of the ridiculous times they have. This is a huge waste of time and money. The employees are rude and unprofessional.
I had the best experience ever! Vanessa was so efficient!!! Professional staff and great customer service. Losing my car to a T- Boned car accident was so devastating. I can appreciate kindness. Thanks once again Vanessa, this world is a better place because your in it.
My niece wrecked her car and we found copart ready to pay us for the car and tow it for free we thought the car was a loss and we did not want to waste the money storing yhe vehicle but copart came to our rescue
90% of the time no one is busy but refuses to attend you because they’re lazy and say you need an appointment with their dumb app. All the staff are rude and disrespectful. You have to wait HOURS to pay for your vehicle.
Bought a car with mixed match vin and they cant refund my money. Sad
Slow and unorganized. I am a transporter and copart is the slowest place ever for picking up vehicles
Im looking for a new to me used truckBut I havent found what Im looking for do I cant rate this site at the momentBut if theyre willing to be of better hel I m more than willing to give a great review 🤔😊👍👋
Copart has to be one of the worst dealers ever I sold my car to them they wrote me a check they dont know how to spell they put fsine instead of nine and they even covered a number over and another number and when I called the driver he wanted me to drive five cities over to go pick up a new check so I spoke to a customer service manager and since its Friday I have to wait until Monday to get a new check but they took my car fraud at its finest I also have my lawyer looking into this because this is not supposed to happen the deal was I get my money they get the car how is it that theyre a multimillion-dollar company if $500 is too much for them
Take Too Long. But Even That They Very HelpfulI Went To Pick Up My Gate Remote I Forgot ToTake When They Pick Up My Car.Thanks Guys
I drove all the way from Riverside to pick up a check that theyve been owing me since November last year and then ( explicit) turned me away
Shelley was extremely patient and accommodating in helping me with the electronic process. She did a outstanding job and is a true professional!! Thank you.
Don’t buy from here ... they list cars as run and drive when they have broken suspension and other issues they are terrible service and scamming people yard management is not doing a professional jobI have bought lots of cars from the dam Bernardino yard that are run drives and always have more issues broken suspension and enginesThey have had deployed air bags and take photos to hide itDo to Covid and not visiting yard to inspect before buying I have been getting nonthin but junk fromHereI strongly suggestTo not do bussiness with copart and take all bussiness to iaa insurance auto auctionCars are listed correctly and specific about damagedBeen doing bussiness with this copart for years and these past 3-4 years nonthing has been what it should be coming out of this yardAnd friends have same issuesStrongly suggest don’t risk your money at San Bernardino copart and to use iaa auction a lot better cars
Very slow service and worker have mean attitude
Copart is making more money on cars that they sell then the actual car owner from both buyer & seller
Had to get my personal belongings from my totalled car. Customer service was very professional and very courteous. I was able to be in and out with my things in 30-45 min including 10 min wait time. Will visit again if need be.
Horrible customer service. Been dealing with Copart for years and this has got to be one of the worst. $953 in fees and storage costs and a call to verify information on the vehicle purchased was answered by a young lady who didn’t understand my question after repeatedly asking And then putting me on hold. Finally to come back to the phone and said she couldn’t help and hung up on me before I could reply. Another example of how big Copart has grown, and how they don’t need you, you need them.
The wors costumer service. Dknt go there
Horrible branch. All excuses and claims that their branch has different policies than other. I’m a premier member and ended up waiting hours during covid due to their terrible customer service and poor management. Been dealing with copart for years and this branch wins the terrible customer service title. Don’t waste your time here
Have 0 customer service they keep you waiting for no reason
The most hard place to business at no customer services raises and very bad place sorry 3 time bad experiences
Worst auction EVER IMA just stick to IAA
Attendant was very nice and helpful. Good first experience with Copart.
Good service
My car was taken here to be assessed by my USAA investigator. They took out all of the items that were inside my care and placed it in the trunk. This would have been OK, but my trunk was involved in the accident and doesnt close properly, so when it rained all of my items were soaked. They also ripped one of my children seat covers rather than detaching it before trying to pull it from the car. The front desk workers were very nice and polite, they brought the car up to the front for me to remove my items from the vehicle.
My 2018 Toyota Camry was a total loss and I went in to pick up my belongings and someone stole my headphones. They were $300 Beats headphones that were clearly in the pictures my insurance took at their yard. I keep trying to get Copart to handle the situation, but they keep blowing me off. USAA is escalating the situation and I hope they do right and pull the contract. They also tried to steal my portable speaker that was in my trunk, they moved it to my passenger seat where they could easily take it. They also tried to hide my cords under the mat to steal. If you have a car here, better make sure you have all your belongings when you leave. Shady place to say the least!
🛑 COMPLETELY AND UTTERLY UPSET🛑COMPLAINT!!I bought my car from copart via a broker 6/9/19 in amount of 1,173.00 usd on 6/17/19 I called copart along with my broker on the line asking about when my title would be sent out the Representative said Monday that same day...So today I had my broker follow up to find out Copart mailed my car Title to the WRONG PERSON how does that happen? I called copart and they have no reason at all. The representative then tells me they are going to overnight a return label to who they sent my title to and wait for it to come back then send the correct title out to my broker...and that was my last straw with copart being a bought a run and drive car and the day I picked it up no one could get it to start not even the smartest person they had around ha! Never again will I buy from copart and I highly DEMAND my paperwork be overnighted. What a joke oh and the lady who sent it out needs to be fired I wished I got her name.
My car was towed to this lot after an accident. When I came to recover my possessions, my work ID, credit cards, car garage opener and registration papers were missing. They threw everything else in the car into the trunk. Few days later someone tried to use my credit cards. I had to change my my garage door code since they had my garage door opener. Their employees steal whatever they can and try to get get away with it. Of course when you tell them about the situation they say their employees dont steal..
Complete waste of time n all Im trying to do is get a quote. Called 4 times and wasted an hour of my time.. Soon as costumer service answers, they transfer u to another department (all 4 times I called they asked different questions) then they transfer u to another department which pretty much is BS. It automaticly ends the call. I WOULD ADVISE COPART COMPANY TO PROPERLY TRAIN THEYRE COSTUMER SERVICE DEP. ON BASIC PHONE SKILLS. OR CHECK ON THERE SYSTEM AND ACTIVATED PHONE NUMBERS OF EACH DEPARTMENT.
I cannot even begin to express how helpful and nice the staff is. Abel in the yard was very patient while we stood looking at our car and was very helpful. In this awful time for us we sure appreciate things being this easy.
I sold my car to them and it was an easy, worry-free experience. Took off a star for the extremely low price offer, but I was in a hurry so the convenience was important.
Be ready to Wait and wait and then wait some more.Nice stuffNice people.Understaffed
Public members be aware that the management of this lot does not allow public members to enter the lot for inspections. They refer to some new rules that became effective just last week. I had no such issues at Los Angeles and Van Nuys lots, it makes me believe that they dont know what they are talking about or each copart location has its own set of rules, go figure.
The women who run this place are amazing... super patient and they handle some really tough customers too...
Guss was very helpful. He went out of his way to help us. Thank you!
My car was sent here because I got in a accident but my car was not totalled and I came there to pick up my personal stuff and they stole everything out my car my 2017 Nissan rogue they destroyed my car it was a beautiful car this place need to be put out of business not good people bad business
I DONT REALLY POST REVIEWS BUT THIS COMPANY DESERVES ONEworst customer service on this industryMost of their cars have DMV back fees and they don’t tell youThey said that their value their customers but don’t even care about no oneCustomers deserve better!!!
Ever wonder where your car goes after your insurance write it off? Here they auction it off to dismantlers and rebuilders or even export it to other country for a new life.
They were only letting 2 people in to view vehicles at a time today. We had to wait over an hour just to get on the lot. I swear they dont want anyone viewing or purchasing their vehicles. They said it was because the lot was so crowded, however it seemed the same as every time Ive been there =/ youd think theyd want more people checking out there cars! Many people left that were behind us in line cuz it took the two they let in before us so long then we still had to go... rediculous.
Very convenient, easy to find and very friendly people.
Love the employees here
I won an auction here and was told that my bid is binding, however when you bid if the seller doesnt like your bid and hasnt placed a reserve on it you dont win the auction at your bid amount, the seller sends you a counter bid on the auction you just won, or didnt win I guess. If the seller wants a certain amount for it there should be a reserve and thats that. I went through alot of trouble to be able to go here and this place is garbage.
They take an extreme amount of time to get you out of there. I was there at 7:45 before even opened. And left till 11am
TotalTotal chaos, run by Mexicans, corrupt ad hell! Give them a tip and they will find your car!!! Just like being in stinking Mexico, chickens, bribery and corruption!!! You have been warned white smericsns
Very long waiting and the cashier going back and forth to the same spot . Not worth to buy from this auction . all vehicle i bought was worth than i expect and always loosing money. This will be the last time i buy from that junk.
They do not even deserve a zero for their customer service, almost an hour in a small queue and only one counter is open, i think its gonna take another hour . This is how copart does business !!! Seriously ???
The staff are not welcoming what so ever. When I walked in, I walked up to the counter and the staff just sat their at their cubicles and had me waiting until they felt like getting up.
Nice friendly staff.....helpful and professional
Staff is friendly but when I went to go remove my items from the car nothing was in there. They cannot find it now and has me waiting😒
Its a concentration camp. For cars, haha!😄
Seems legit
Sucks picking up heavy s
Nice people
Lazy lazy lazy the customer service is bad the girls sit here and flirt with the tow truck drivers wish there husbands or wifes were here to see I think if u work here you should do your job
Very small loose items were missing other than that everything else was still there
Long wait times, annoyed staff. Dismissive staff. Cash only with no notices posted. Do not follow their written procedures.
Great customer service
Good place.
Do not know this place
Ok
Not bad
Nice service
We with a friend
Good
Great service
Great service
Long waits
Yup
Friendly
Yes
The worst auction to buy cars is this, the assistants, the fat women treat you as if the cars and the money you pay are theirs, they have a bad attitude with people and on top of that, they are thieves, they charge you for everything and they still get angry. There are so many auctions and this is the worst
A single person attending, is ridiculous, and they dont have a very good attitude with customers, it seems they dont get paid ...
Excelent service
Bad service. I had to wait for my vehicle to be given almost an hour.
Something good. The application
CHINGON
They treated me the best thanks
I
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