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Ken Caryl Glass, Inc.
1454 Woolsey Heights, Colorado Springs, CO 80915, United States
Comments
To
Review №1

Amys clear and helpful phone work saved me time and hassle. When I arrived, the new pane of glass was cut, edge burnished, wrapped in paper and waiting for me. Fair price, too!

Ch
Review №2

How awesome is the new glass in our patio doors. So Im disappointed in myself, I was concerned the cost was going to be so high for glass replacement that I would have to buy new doors. Ken Caryl Glass bid came in hundreds of dollars less than a competitor. Everything from the guy coming for an estimate, purchasing with the office, and the gentlemen coming for installation was amazing. I couldnt recommend anyone else for a glass job! Special thanks to Wes for consistent communication and coordination.

ji
Review №3

I had a large picture window installed in my second story. The installers: Scott, Burt and Tyler setup the scaffolding and professionally installed an amazing picture window. The 3 of them went above and beyond to make my experience with Ken Caryl Glass a pleasurable one. It was great to deal with people that were knowledgeable, friendly and good at their job.

Ba
Review №4

I was treated very rudely by one of the employees, was insulted and verbally abused. I would and will not EVER do business with them. Unbelievable discourteousness. NEGATIVE 5 STARS.

Ti
Review №5

Used them to order a glass shower panel for my job and when it was measured and ordered wrong by their employees. There was no urgency to correct this problem on their end and they refused to have it remeasured for atleast a week until they have some free time. Absolute lack of professionalism! They loaded the glass when we picked it up and upon unloading we noticed the corner of the glass had been chipped and they said this didnt matter cause itd be covered by channel but it is an exposed edge and they wanted to argue accountability for it. Now my clients have to wait a week for new site measurements and an additional week after measurements for the order to come in and my clients wont be able to use their shower for 2 more weeks. this is for an elderly couple that needed a handicap shower. In good business if my company screws up a job, we rearrange our schedules to immediately fix our screwups and not tell our customers that theyre out of luck until we get free time in a week but unfortunately not all companies have good business practices. This mistake has now prevented me from getting paid my final 7k to pay my employees and cover costs until the new glass is in which is at the very least 2 weeks out. Worst response Ive ever had from a company regarding their own mistakes! Apparently your business is no longer a priority once theyve taken payment for an incorrect order.

Pa
Review №6

Had the best experience from start to finish. Jerry was very helpful and fixed my shower enclosure issue in a timely manner. I was especially impressed by how neatly he handled everything as he took my shower door apart. Left everything the way he found it! Will only use Ken Caryl Glass for any future needs. Hats off to Wes for sending Jerry my way. Thanks to you both.

Je
Review №7

I typically just order replacement double pane insulated glass units to replace broken windows. I dont do that many each year but Ive been going here for Many years and they are always friendly and treat me right, giving me very fair pricing. Theyre just great to work with.

Du
Review №8

Very good to deal with.I own a commercial gym and we have lots of need for servicing our shower doors. Brennan is always great to deal with and gets his service crews out quickly to help us out. Prices are reasonable. I highly recommend them.

Ro
Review №9

On Time and budget. No messing around.

Di
Review №10

I called these guys because I had a broken window and they had done my neighbors shower. Not only were they fast and fair priced but they were a pleasure to deal with. The installers were very professional too. I would definitely refer them to others!

Jo
Review №11

Im a home owner, but these guys treated me with professional respect, unlike a couple other local glass companies. I need a single window glass replacement and they were super helpful and their prices were the best quote I could find. I hope I dont have to replace any more glass, but if I do....they will get my business.

Cu
Review №12

Excellent service from the quote to the installation. I would highly recommend this company. Great job and thank you all !!!!

Ta
Review №13

These are the nicest men I have ever had to dill with...they where so kind and did a great job with my Mirrors in my bathrooms they look Geeat...

Re
Review №14

KEN CARYL GLASSWe had found Ken Caryl Glass to be an excellent resource for a number of projects we worked on near their Littleton location. We were excited to learn they had a Colorado Springs location because we looked forward to working with them on home renovations in Colorado Springs. I was shocked and dismayed to find out what a different experience was offered at the Colorado Springs location. I have honestly never encountered a more rude person than the associate I worked with in Colorado Springs. I found absolutely no willingness to exercise a normal level of customer service. I would have signed the contract if we had been able to agree on the terms of my project even though it was filled with paragraph after paragraph of details about what the consumer must do and must not do. The tone of the contract lead me to wonder if they didn’t get along very well with the public. Worst of all, this person seemed eager for some kind of fight as he outright lied and made exaggerated accusations about my comments and order requests. The Littleton location always looked for ways to accommodate and “grease the rails”. All I encountered at the Colorado Springs location were nonsensical road blocks. Very disappointing!

Jo
Review №15

I ordered a double pane IGU with low-e for my home to replace a window that was leaky and had them installed it. I communicated with Bren and he was knowledgeable on the low-e coat stuff and made suggestions on which face of the glass it should be on. The bummer was that it took them 1 month from the day I ordered the glass to the day they installed it. However, Bren was in communication with me on the status of the order and why it was taking a while. The installers were great. They showed up on time made sure the glass was clean before leaving. Ill definitely buy IGUs from them in the future.

We
Review №16

I love Freddys Steakburgers

ke
Review №17

Had a window done by these guys after the Black Forest Fire. Brennan was courteous and professional, the estimator and the installation people were great as well. Would definitely recommend them to anyone.

Ca
Review №18

Ive seen the corners they cut . They treat employees terribly. Not a good value if youre seeking quality.

An
Review №19

Very short and rude and changed his verbal quote several times. And then agreed to a price and did not follow thru with it! Terrible customer service.

He
Review №20

Nice and friendly, professional, easy to work with.

Pa
Review №21

Great place and the one installer is great his name is Jerry

li
Review №22

It took 2 months to replace a broken window in a child’s room . Very expensive!

Ka
Review №23

Friendly, honest and helpful.

Bo
Review №24

Quality work, done quickly, reasonable prices

An
Review №25

Ken Caryl Glass is our go to when it comes to glass. We can count on the work being on time and problem-free.

Da
Review №26

Excellent service, excellent people.

St
Review №27

These guys are the greatest

Information
27 Comments
4.1 Rating
  • Address:1454 Woolsey Heights, Colorado Springs, CO 80915, United States
  • Site:https://kcglassinc.com/
  • Phone:+1 719-573-5044
Categories
  • Door supplier
  • Window installation service
  • Shower door shop
  • Window supplier
  • Window tinting service
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:Closed
  • Friday:Closed
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
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