The best personalized professional friendly service! The custom insoles they carry are sooo worth it! Better quality than other ski shops. My feet are so comfy in my boots! So wonderful to deal with a family owned shop! They take pride in their store and customer service.
Love this shop. Rick and his family were so helpful. We bought two sets of skis and rented two sets for our kids for the season. An amazing and stress free experience.
We came in looking for snow pants for our first snowboarding trip. Debbie helped us understand the types of pants we would need and the ratings of the pants. She brought me several to try and carried several styles in womens plus sizes up to 22. She gave us general advice about skiing/snowboarding and helped us prepare to be comfortable. I am so glad we came to this local shop instead of the next chain store. Thank you for all the help Debbie!
Quick shout out to the manager, and staff at the Ski Shop. After a ski accident with a tree I needed a new ski helmet. Excellent service, selection, and price on the new helmet. I encourage all to SHOP LOCAL and support your local shop that has been operating in CS for decades. Cant get that online!
Ive had nothing but good experiences here. The staff is very knowledgeable and take their time to help you find the right gear for your needs. Kevin helped me find the perfect boots, bindings and snowboard and the new gear has been a complete game changer on the slopes. The rental gear for my daughter also worked well. Highly recommended!
Thanks for taking over $1,000 of my money to buy as well as rent equipment for myself and my family, having me pay full price for being late. (I’ll own up to this as my own fault balancing being a father and taking care of my kid instead of returning your equipment on time and I was okay with this fee)- My issue is with you/your staff allowing customers to bully their way to be served over others as if they are more important. So on top of treating me like third class, allowing three people to be served before me that came in after me- I especially appreciate that you allow two of these customers showing up after me not only to cut the line but also to parade in the rental area without a mask like they own the place. No, you cannot have a referral nor any future business from me. Thanks for allowing my and my family’s safety off the slopes to be of no concern to you.
Best place for ski rentals! Lots of inventory.
Need ski/snowboard equipment? Shop here! These folks know their stuff!!! Wonderful customer service and friendly staff. The guys in the ski dept. are very knowledgeable and make sure you’re happy with your purchase. Two year boot adjustments can’t be beat. I won’t go anywhere else for ski equipment. They are the reason this shop is Best in the Springs.
Loved this shop, was so welcoming and helpful with all of our questions. Best costumer service from the front desk and the guys who fitted me and my crew for our rentals . Super quick and miss.Debbie was amazing with taking us to what we needed besides our rentals . Great prices and quality of the products. Definitely come shop with them !!!
Great ski shop owned by locals. Dont support the corporate monster stores when there are small shops offering better service. I go here for all my winter fun needs.
Hands-down the worst base grind and structure I’ve ever seen in a “tune.” I asked for an aggressive base grind on my snowboard and what I received seems to have barely touched the surface. The structure is inconsistent or nonexistent on the majority of the base. It appears as if they ran it through the machine once and didn’t even look at it. I’ve been snowboarding for more than 30 years and I was an instructor for 15 years, and when I dropped off my board for the tune I made some specific requests that have been easily accommodated by the shops I’ve used in the mountains, but was told instead that they couldn’t do it because of the limitations of their equipment and the poor quality/construction of Never Summer snowboards like mine. Based on the many positive reviews of the store, it seems that they offer great service and other areas, but I would not recommend them for snowboard tuning.
Very fast and friendly service. Technician walked me through everything need to get my skiis back in tip top shape. Everything was explained in a way that I fully understood. Great service.
Had a wonderful experience. Went in to get bindings/ brakes for my new skis. Kevin helped me and I am so happy he did. Super nice and down to earth. He knows what he is doing!Thanks Kevin.
What a wonderful experience! The staff are all friendly and knowledgeable. They went out of their way to answer all my questions and helped me get fit for a seasonal rental. The equipment is all beautiful and the service is top notch, I would recommend them to anyone!
Every experience I have at The Ski Shop is great! I went in today with a unique situation due to unforeseen military orders and the owner, Rick, was extremely understanding and helpful. Cant thank them enough - would recommend to everyone and Ill definitely return with my business!
Best place in the Springs to get your skis serviced. Theyve got years of experience and know what theyre doing. I recommend this place for boot fotting as well. Dont waste your time at a chain.
Staff is always amazing. I love to support local businesses, too. Awesome to find that combination!
Poor customer service. My money is going elsewhere
Whenever I need to rent or replace my kids outgrown(every 6 months) equipment, there is always great inventory and a staff that like where they work! Very knowledgeable and friendly!
Great experience from start to finish. Staff patiently explained everything to us and we felt very well take care of. Lots of friendly advice and no hard sell. I’ve never had a staff member take so much time and care in helping me with ski boots. Highly recommended.
This is the best ski shop in all of the springs. The owner knows his stuff and is a great guy. I couldnt praise this place any more. Love what yall are doing.
Just a friendly, knowledgeable, local spot. If your in the Springs online shouldnt be your first option. Come here first.
I love this place! They have a great selection of skis to purchase, or just rent for the season. If you do buy skis/snowboard make sure you get a VIP card. Its a punch card that gives you a tune up, safety check, binding mount, and 2 waxes for FREE! Its a great deal!
Superb customer service. Extremely knowledgeable staff
Bought a 2020 model board, left it to be mounted, waxed, etc. Called to see if I could pick it up early and they had it ready so I came in to get it.The board was dirty, had some marks on it from whoever worked on it, and the rust on the edges, which accumulated from sitting in the shop, was still there even though we talked about removing it. I voiced my dissatisfaction and they agreed to fix it and I’d pick it up in a day or two.I called to check the next day and it was ready. I picked it up and they had completely cleaned and fixed every little detail I requested to be fixed. The board looks beautiful now and it was delivered with excellent customer service from salesmen to the shop workers. They took good care of me even though I complained. Says a lot
Awesome, personable service and great gear. Scott took care of this new boarder and I couldn’t feel more excited and comfortable with what I bought. Very trustworthy, and great pricing. Thanks guys!
If you want the expertise, Kevin is your guy. Helped me with my whole new set up and had all of the knowledge you could ask for and more.
If you have never skied or been snowboarding before, make sure you come here to rent and ask questions. The team working on boots and rentals are super helpful and knowledgeable. I went with the wrong boots for so many years and came here to look and ended up buying a set of molded snowboarding boots which helped immensely. My wife always rents from here and prices are excellent.
This place is great! From renting my gear for the first time to buying my own gear just months later.Spring 2020, Scott was a fantastic help with getting my new ski boots and getting what I needed. Telling me everything I need to know on what to look for and feel in a boot.Spring 2021, Rick gave me the rundown on some skis and gave me recommendations based on my current level, and where I would be on later down the road. Stoked to break them in this weekend!10/10, highly recommend.
Rick is very knowledgeable and helpful in the boot department! He did a great job discussing some previous issues I have had with my ski boots.
Wow. We just had a great experience buying boots for our two young ladies. Thanks Kevin & Scott for your patience and expertise. They offered a great selection of boots. We wanted to make sure we were getting good advice and expert fitting before investing in boots. The Ski Shop delivered! We are new to town and will certainly be back for all of our future ski/snowboard needs.
Horrible experience with customer service from the owner, Rick. I bought boot heaters from this shop that malfunctioned and didnt fit properly, and asked for Rick when I arrived to solve the problem. He couldnt get on to the next customer quickly enough, brushed off my concerns about the fit of the boot with the heaters he installed, and refused to start with a new set of heaters even though I asked him twice to do so. He offered no apology or any remorse when I spoke to him about being treated so poorly. Being a Colorado Native with skis underfoot from the age of three, as well as a business owner dealing with consumers on a daily basis, I cannot support this business with such an abrasive person at the helm. I will never enter this store again.
Went in to buy my first pair of boots today, and WOW I didnt know ski boots could be this comfortable -- Thanks to Kevin for the extensive help!
I went skiing for the first time on Tuesday. I didn’t know a thing about it. When I went in Monday to get rentals, I thought I’d just pick up some skis, poles, boots in my size, and I’d be good to go... obviously not.Luckily, I had Ashley there to help me! She seemed genuinely excited for me to go skiing. She was thorough in explaining to me the reason for differences in the stiffness of the ski boots vs the flexibility of snowboard boots (I’d never tried either before). She was patient, friendly, and very knowledgeable! The following morning at Monarch, my friend was impressed I didn’t need help putting stuff on. Turns out I’m pretty good at skiing, too. :o)I live in the NE Springs. I initially came to this shop because of their prices, but I’m not going to go anywhere else because of the phenomenal customer service provided to me!Ashley — You are AWESOME!
Definitely the best place to go for all the snow season things! The staff will always do the absolute best to get you set for the season
Very friendly and knowledgeable, great selection of gear, and overall a great shop with some very nice people. I had an issue with a binding strap for a pair of snowboard bindings I purchased, and I took them back and they replaced the strap for free, quickly and easily. Definitely recommend!
Super knowledgeable staff, be warned they will find a deal for you, so be wary they will find a pair of skis that you wont be able to resist.
Excellent service
Went out of my way to go to this shop due to hearing such great things about it. Absolutely wonderful experience, the staff were quick to find someone to help me. Ben helped us out and he was so helpful. I am a beginner and he answered all my questions, informed me and was very knowledgeable. I would suggest anyone to him, he is a great worker and the ski shop is lucky to have him 😁
Friendly staff, great prices. Parking isn’t great but it’s a ski shop so not really at the top of the list of things needed.There season rentals for skis are great and Amazon
I grew up in a high-service specialty sports retail business, and must say the Ski Shop always provides a high value experience the way my folks would want things done. The crew here found me just the right pair of skis and custom fit boots to my wide, high instep feet. The custom boot fit service made a world of difference for me. I just love the powder jacket I purchased here for ten degree days. Everything we have purchased or rented here has been first class. Rick and his crew at the ski shop are simply the best.Oh, almost forgot— the Ski Shop’s season rentals and a Monarch, Cooper or Loveland pass is totally the way go with kids. So much fun to see a good weather forecast and just decide to head to the slopes knowing equipment is dialed in and you can get first tracks if you want to. When the kids get good, the performance rentals take it to the next level. We had such a great year in 2018-19. Thank you, Ski Shop!
Went with friends to shop for ski goggles and the saleswoman was extremely helpful and knowledgeable. She suggested a helmet/goggle combo which was the perfect match for my friend. Highly suggest this place!!
I have purchased skis and equipment at The Ski Shop for the last several years and I have always been pleased with the results. Their staff is very knowledgeable and has never failed to point me in the right direction for any kind of purchase I have made. Ive bought multiple pairs of skis, and other equipment and it has always been the highest quality and the intuitive staff has always found the right stuff for me. The best investment I made at this lovely shop was my ski boots. Their fitting staff selected the perfect fit for my foot and made my skiing experience that much more enjoyable just by enhancing the way my foot felt in a boot! Ive recommended this shop to all of my friends and me and my family wont shop anywhere else! Theyre the best!!
Great local so shop. There repair shop did a wonderful job on my skis. There staff is great, very friendly and committed to good customer service.
They did a great job on waxing my board! Ski techs seem very knowledgeable. I did get some very rude looks from an older lady who worked there, might of been cause I had my 10lb weenie dog in my arms.... maybe choose another ski shop if you have your dog with you.
The knowledgeable staff at The Ski Shop knock it out of that park every time I visit. There is NO reason to go anywhere else in town, as a matter of fact, I go out of my way just to go there. As a Colorado resident and someone who has been on the slopes for over 35 years it is refreshing to visit a place with such pros!My latest visit consisted of me searching for a new pair of snowboard boots. Scott was who helped me, he took the time to talk to me about my wants and likes and also took the time to measure my feet as well as analyze my arch and width of my feet as well. The first boot he put me in fit perfectly but that did not stop Scott from bringing over several other boots to make sure I was making the best choice. I did end up walking out with the first pair he fit me with knowing that was the best boot for me as all other options didnt quite measure up to the first one. Thanks Scott and The Ski Shop for your expertise and professionalism and for taking the time to make sure I had the best boot for me, cant wait to get on the slopes in these new boots!
My favorite place to shop for ski equipment in Colorado Springs.
The staff will go out of the way to educate you on anything in the store. They will go the extra mile to make sure your getting the right product and fit. The personal service I get here is worth it! Such a great team of people! Support local!!!
Very knowledgeable staff and great prices!
Fantastic staff, great gear and extremely knowledgeable and helpful. Its really nice to have this family run business in the neighborhood. Highly reccomend.
It was a very nice place. The staff was very nice and polite. I talked to two younger ladies, one who helped me greatly getting my next pair of snowboarding goggles and the one behind the counter at the register who also came right up to me and greeted me when I walked in. Their was also a very knowledgeable guy who helped me with the type of tune I needed for my board. I would recommend this place to any of my friends from the experience I had. I will be seeing them again.
My family and I are from the east coast and moved here not too long ago and thought we would try skiing! We came into the ski shop to get rentals and Daya helped us and was such a sweetheart. She told us where to go and what runs were the best for our ski ability in keystone. She took the time with us to make sure my children had their boots fitting right and that they were comfortable. I highly recommend this place! Thanks Daya!
Very knowledgeable and helpful staff with a wide selection of gear.
Great staff, great place to get your rentals so you dont have to wait around on the mountain.
Had my board tuned and when I went to pick it up Spencer helped with setting my stance and adjusting my bindings. He took his time and was very helpful and explained everything to me so I can do next time on my own. Made a huge difference on the slopes. Highly recommend The Ski Shop
Purchased a pair of new Salomon Ski Boots last season. They did a great job of matching my skill level with the boots. One time boot fitting, and they fit great, and ski even better. Could not be more pleased. Thank you.
This is THE place for skis and all associated gear. Friendly and knowledgeable staff. Kevin and Rick are my go to guys (but all the staff are awesome :) They have outfitted my entire family and are always there to help if gear or boots need tweaking. The boot fitting operation is top notch. Will not go anywhere else, period. :^)
This ski shop is amazing! Absolutely incredible. I have flat and wide feet so it is hard for me to fit into ski boots here comfortably. I went in and Scott was great at finding me boots and being very patient while I try on lots of different pairs. I found some I thought I liked and bought them. After bringing them home figured out I didnt like them anymore, and so Scott worked with me again for hours the next weekend to find the right pair of boots.The customer service here is amazing, and they really know their stuff when it comes to skiing and boarding. They will also work with you to fix and help mold the boot to get it to fit if you ski on it and find something wrong. This shop is amazing! I would recommend Scott and the team to anyone that needs new ski gear.
I loved this place !!!!! Traded in my old snowboard boots and got store credit which was super great. I also had a great employee help me out his name was Spencer super nice guy and really helpful. He explained a lot about getting new snowboard boots and new insoles for the boots. Ended up getting a new pair of boots, that our my new favorite boots...... would never go anywhere else.
Didnt buy anything but very appreciative of the time the ski expert took to answer all my questions. The sales rep put my mind at ease.
Thank you for taking so much time to customize my ski boots until they fit perfectly - great products & even better customer service - - thank you, thank you!
Very helpfull staff who were happy to help get me set up with an awesome new pair of soul sevens. They were running a bit of a sale at the time so I was able to get them $200 off, and my boots $200 off as well. This store doesnt really have any lower end gear, so if youre looking for a set up expect to pay $1200 to $2k.
I apologise for my initial review of being 1 star. My review should be 3 stars. The service is nice however pricing is a but much. Its family friendly but lacks the staff to attend to most folks.
We had a great experience. The guy that helped us was very knowledgeable. He was helping a few people out at the same time but we never felt like we were waiting for him to get back to us. We will continue to shop here for sure.
The Ski Shop is a great place with great customer service. I have gotten many things from them over the years and will continue to go back to them, they definitely have a customer for life!
I needed some new boots and I received amazing help from Scott. I have a high arched foot and its a challenge to find shoes that comfortably fit, much less ski boots. Scott has been very helpful with making any adjustments to make my boots as comfortable as possible. He has been extremely helpful and has given me amazing service. Its the best experience with boot fittings Ive ever had.
Bought new boots and it was an awesome process. Matt was great to work with, got me fitted in no time and explained the whole process. Everyone was very friendly, including other customers. Overall great experience; I’ll definitely recommend The Ski Shop to all my ski/snowboard friends.
I have been buying from The Ski Shop for over three years. I dont buy anywhere else. Rarely do you find a shop that puts your needs above their need for profit. Both Scott and Rick will not put you in anything you dont need and are not ready for. The best customer service I have ever received from any business. You can actually be better on the mountain because of the service you receive in the shop. A perfect fit is priceless. Leave the big box stores with the inexperienced help behind and go to the best Ski Shop in Colorado Springs
I WONT buy boots anywhere else. The boots they set me up with are perfection on the slopes. My husband has a narrow heel and Kevin works really hard to make sure that jays boots are comfortable.Its always wonderful and inviting when you walk into a shoppe and everyone says hi with a smile...
The place to go for custom boot fitting. Rick and his team are fantastic. Spent all the time needed to pick out the right boots and get the fit just right. Excellent stock of gear and clothes. Excellent rental gear. No need to go anywhere else.
This place is great!! I go here now for all my snowboarding needs since my favorite local board shop has closed down. The staff are very friendly and know a lot. There is also a friendly schnauzer that runs around lol. Good mid season deals as well.
Super courteous staff who are so happy to help you. Got an entire new set of skiis with no problems
I have lived in Colorado Springs for the last 15 years and have not found a better Ski Shop in town. The staff is extremely helpful and their products are top of the line. They have great sales and offer great ski trips to our local mountains. They also give military discounts!!! If you havent been, then you need to go!!!
Year after year as my kids get bigger and bigger, Kevin, Carolyn and Sadie have given us the perfect set up and sizing. Such a nice place to do business with. They make you feel like family!
The Ski Shop Inc. provided me with the single best customer service experience that Ive ever had.I went in there in January to get my old ski boots punched out and maybe look at some skis. I ended up leaving with new skis and custom fit boots and could not be happier. I have really weird feet and have never been able to wear ski boots for longer than half the day without being miserable in them. Now, I could sleep in my Atomic Hawx Ultra120s! I now have a new love for the sport. I was waited on and shown true care by the owner himself and I will be a lifelong customer of the Ski Shop. Thank you for everything and I would recommend this store to everyone! Support Small Business!
The Ski Shop is one of the few family, locally owned city specialty shops that has been taking care of families like mine for generations. The secret to their success is obvious the second you step in the store. 1) you will be greeted by one of their employees, and likely Chilly; their loveable shop dog. 2) They will thank you for visiting their store and assist getting you to the right department and hook you up with someone that specializes in what you are looking for in that department. 3) You will receive expert advice from guys and gals that love what they do and share the same passion for skiing and snowboarding as you. 4) You will leave with the feeling that you are part of The Ski Shop family and treated so every time you come back. Chilly too!
Great place. They have nice equipment! Owner helped me fit into better boots, got some ski poles and took our skis and snowboard in for repair. Recommend!
Super happy with my experience here. Matt was incredibly helpful and knowledgeable. Even though I only got my boots fitted I couldnt be happier with the result.
Very easy and staff was really helpful. Prices on rentals are very reasonable
Scott, Rick and their entire team are amazing! They are all extremely knowledgeable! I have been skiing for 35 years and I have found the Ski Shop to have the best customer service and product lines that I have ever experienced. If you want top of the line products, along with top of the line customer service, you want to get your snow gear at The Ski Shop!
Worked with Spencer to get my stance set up and boards waxed. Amazing the difference it made when snowboarding. He really spent a lot of time with me going over boots and set up. Amazing customer service and a 1 day turn around. Couldnt be happier. thank you!!!
These guys are absolutely amazing, I cant recommend them highly enough. I brought them in a near dead Never Summer, she was covered in rust and random pieces of carpet (the general assumption is the board was flooded and left to die). I brought it in to see if the was anything they could do anything and hot damn, she looks like a brand new board. The staff is polite and professional and didnt feed me any bullshit about pricing or what would need to be done. Outstanding place to go for your ski and snowboard needs.
Have been going to the Ski Shop since I was a kid, and now I take my family here to get all of our Ski & Snowboard gear. The guys and gals at the ski shop really know what they are talking about and will never push you to buy anything that you dont need. There is no pushing to buy the newest/advance stuff on the market when they can find something that best suites you, your budget and your skill level. The service department is also top notch, always doing a find job on any tunes, waxes or repairs we have ever needed.
I bought new boots at the Ski Shop and am so appreciative of how much time Kevin spent with me to make sure I got the right ones. He also made numerous custom adjustments to the boots based on my feedback, how I ski, the width of my feet, etc. and told me to come back any time I had any issues. He really knows his stuff and is extremely helpful.
Only walked through the staff is friendly and courteous the store is neat.
Wonderful service, great options to choose from.
Excellent place for ski and snowboard gear. The employees are knowledgeable and friendly. They also have great services to repair and refinish your equipment. Go!
WOW! Season long rental costs about as much as 3 days if you rented from the ski towns. Great expertise and a great experience. Thank you guys!
Best prices, great customer care, and 10% military discount available for their support of military. Thank you.
I like this place. If you ski or snowboard this is the place to go, especially if youre buying ski boots or snowboarding boots. Rick and Scott are awesome fitting boots to your feet. I highly recommend going here for all of your skiing and snowboarding needs.
Unhappy experience.Main gripe:We rented boards and skis to take a ski trip in three days. We were to pick up the equipment in two days (the day before our trip). The associate assisting us recommended we come in as late as possible to ensure the previous renters returned the equipment and the store had time to maintain them before we showed up. He said they close at 7 so we planned on showing up at 6. Contrary to what the associate claimed, they closed at 4. They gave us a call around 3:50 informing us they close in 10 minutes and that they would stay open up to 10 minutes late if necessary. Unfortunately, we were closer to 30 minutes away so we wouldnt have made it. We stuck with our original travel plans and rented boards and skis at the resort. When we returned after our trip, we spoke with a store associate explaining the mistake of telling us they close later than they did and asked for a refund since we werent able to use their equipment. The store owner refused a refund claiming they would have stayed open an extra 90 minutes after their posted close time, which contradicts what the store associate said. Instead he gave us 50% rental credit.Secondary gripes:We had little ski and snowboarding experience so the associate had us try on boots for sizing. He had us spend 30 minutes trying on boots before telling us they have no boards left for rental during our trip. He offered high performance boards with no discount. After choosing boards, he let us know theyre out of bindings. Ultimately, we postponed our trip a day, which was fine. I just wish he had told us at the beginning.
I have worked at several ski shops during my collage years, and I was thoroughly impressed with their operation. The tune I got was fantastic, as was the customer service. The owner brought out a rocking horse for daughter while my wife tried on boots. The place is warm a lively. The less experience kids working there were being mentored by more experienced ones. I really enjoyed this place. I wish they carried telemark equipment, but I understand that the demand is low (Garmont is even getting out of the business). This place is up there with Larsons Ski and Sport in Wheat Ridge!
Friendly, informative, and helpful! They consistently go out of their way to provide exceptional service. Just recently, despite the fact they were closed, they opened their doors late and patiently helped us get our rentals. Thank you!
Having just moved to the Springs, we are constantly looking for family-owned businesses worth of our money. This is absolutely NOT one of those places. My family came in for ski rentals after having shopped for ski-wear here a few weeks before. Aside from the high prices, our experience in the retail section of the store was pleasant. The young women working there were polite and attentive, so we expected this same service when we went in for rentals. Instead, we were met by a short, dark-haired man wearing glasses who completely ignored us for the first 15 minutes while we stood just across the counter from him. Excited for our trip, we tried to make conversation with him about local ski resorts, but he rolled his eyes and reached over to hit a service bell that he made clear we should have used. Thankfully, a young woman came to help us, but we had to listen to this man (who I later found out is one of the owners) verbally harass his employee, speaking to her like a dog, and at times he would direct his attitude back towards us. He explained very simple paperwork to her over and over in front of us in a tone I would never let someone speak to me with. We got the impression that clearly this man needs to feel superior to someone in his life. Feeling embarrassed for the employee, I asked another employee to speak to a manager about the situation and she politely informed us he was an owner. I was shocked, but we just wanted to finish the rental process and leave at this point. One of my family members felt the need to explain to the young woman that nobody should be allowed to speak to her like that. She handled our comments and the situation very professionally, but I sincerely feel very, very sorry for anyone who has to work under this man. He took an experience that was supposed to be fun and exciting and made us feel extremely uncomfortable. Needless to say, we will be taking our business to one of the other countless ski shops in Colorado. There was no excuse for his behavior.
I love this local gem of a ski shop. Great prices on a variety of gear, and a staff that is very informative and helpful during the shopping experience. Their repair and tuning department is the best in town.
Kevin made buying my first pair of ski boots so easy! He was extremely knowledgeable and found the perfect boot for me.