T-mobile employee was very helpful. Couldnt of been any better. That pretty much covers it.

Its service like that, from Raylene, that keeps customers coming back!! Such a sweet girl and fast and efficient. Thanks for everything 🌹

Changed to a different carrier because where I was living didnt have t-mobile. I liked t-mobile but just couldnt use it. HOWEVER they continued to charge us. When we caught it and went in there was a number we didnt recognize on the account and a tablet. We were told we should have caught it (and we should have) so it was our fault and they would not refund any of the money. None of it! We were thinking of moving back to t-mobile since we had moved. NOT NOW!!!

Something else. The young lady thats helping us is so knowledgeable and help to my needs and the wife. I needed more storage and Debbie does not need much.

I had a great experience with my T mobile representative, Carla. She fixed my immediate problem and assisted me with my upgrade. Im grateful 🙂

I couldnt be happier with the service I received from Yaimaris B. when I switched from Cricket to T-mobile! She was so helpful and patient. She has great people skills and loves her job. If she isnt a manager then she should be promoted! She made a stressful situation very pleasurable! What a sweetheart! Thanks Yaimaris!

Out of the many Ive been to since 2008, they were top notch. Great Support, great translation for those requiring it and flat out great service.

Great customer serviceNeeded a phone they didnt have it in stock so they found closest store with phone, they are very efficiently

I absolutely love this T-Mobile store!! The staff is always prompt and professional. Jr went above and beyond what I consider EXCEPTIONAL customer service👏🏼I was able to get my issue resolved fully and save money in the process--which made the experience even better!🤑

This was my first time at this location. It was very clean, everyone working greeted you, and gave excellent customer service. This location us not by my house but great customer service Ill make the drive.

So both Raylene and Carla were not only knowledgeable but they were very friendly and great with my family. Raylene knew exactly what she was doing and even made us all feel comfortable! Thank you both for your help

I was very satisfied with the work ethic of the workers in the store. Especially one in Particular. Brandon Guzman provided me excellent service and suggestions for all of my phone needs, and what plans i can look into. He also suggested a lot of deals in case i have any needs to get on a group plan with my family. He is very nice and very respectful to customers I highly recommend doing business with Brandon Guzman at this location. He will sure you are taken care of efficiently and effectively!

It was an awful experience.the person I was with was Monique she was incompetent and completely unprofessional, pulling out her phone while supposedly helping me and she kept walking away. also was just telling other people who where not assisting to touch my phone. she charged me for a SIM card only to examine it afterwards and tell me that my phone was broken which is something I had already known and informed her of to add didn’t Refund me and told me to “go to the apple store instead”. all after charging me I wouldn’t recommend going there for any kind of assistance they have proven there incompetents.

I went to this store on Tuesday March 30th because i needed to connect another phone in my account since my XR broke. there was this employee name Raylene she was the one assigned to help me. well! This employee did not know what she was doing she couldn’t active the phone n she told me the phone was to old to be activated she tried with 3 different SIM cards n she couldn’t do it. on top of that she said she was going to charge me a 10$ fee for a SIM card when the SIM cards suppose to be free if u have a T-Mobile account. had a really bad experience with this employee . I went to to another T-Mobile store and there was this awesome guy that help me in less then 10 minutes he connected my phone at no charge. T-Mobile supposed to be responsible to hired people that are knowledgeable and nice to customers.

Just had the best experience here. I worked with Brandon, who was extremely friendly, helpful, knowledgeable, and not pushy. Worked hard to get me a good deal and help me make the right decision. Also great conversation and recommendations for local eateries! If I ever need anything again I’m definitely going back to this location!

Heike the store manager helped us out AMAZINGLY! She was patient and worked with us to get a cheaper plan and better deal than what we were going in for! Highly recommend

Not very friendly or patient. Do not divulge to you while in store getting new device that it does not come with a charging block. Multiple trips waste of time and money Im glad I dont use them for service.

I went into the store to drop off my replacement phone from the insurance company. In the email from Tmobile it stated drop off at your local corporate store. When I walked in the immediately argued with me. I said ok well Ill wait to purchase a screen protector. While waiting I called my brother to see if he had ever dropped off at the store some male associate yells across store just drop it off at a UPS store. I said I was not talking to you and he began to laugh at me. This was so unprofessional. I have been with tmoble for over 10 years and super disappointed being treated this way. Save yourself the hassle and go any other location.

Excellent help, excellent customer service

Raylene saved the day, but more importantly, she saved my business. Literally. For 3 weeks, instead of going to voicemail, any call that I didnt answer received a This number is out of service announcement and was disconnected. Very bad for business!! I tried getting help from T-Mobiles call center support, and the app -- all to no avail... but Raylene, at the T-Mobile Store (near the Super Walmart at Platte and Chelton), didnt give up, and after an hour, she tracked down the problem and corrected it for me! To say I am grateful beyond words doesnt begin to express it. Raylene renewed my confidence in T-Mobile!

I needed my sons phone replaced and I came to this location.Walking in, I noticed it was really clean well versed with the covid 19 safety. I was greeting by an employee actually everyone said hello, which was nice.Anyway the service was fast, they addressed and fixed my issue with ease. I will definitely make this my go to location from here on.

5 out of 5 stars all because of JR. He went out of his way to help me and he was efficient !! He should get a pay raise the man knows his stuff. Thank you !!!!!!

I have been with tmobile since 2013. I have visited all three locations in the springs-the power, academy and platte locations. The staff and manager in the Platte store have been so much helpful until recently. Staff has changed. The last experience is not that good. The staff didn’t solve my problem and offered me one time credit to get me out of the store but then my bill didn’t get fixed as promised.

Long time customer short story.... We got Monique to help us. We will never go to the chelton store ever again and may drop service all to gather. If great service is a FN attitude and a thug stare or two Monique is a star for sure. If your her boss you suck too.

James was amazing today. I had a simple question but he made me feel very important and his attitude showed me that he loves his job and enjoys doing it. James and his store manger helped me get my T-Mobile Tuesday gift without a hassle and polite customer service. Keep up the good work

Felt welcomed the moment I walked in, staff is very supportive and welcoming. Brandon does a great job on explaining payments and deals for the phones and services they offer.

Raylene is the best! She always makes sure that I am happy and pleased with my purchases.

Excellent customer service at this location.

I spent 14 years of my life serving my community and I have a medical condition that prevents me from wearing a mask I carry medical documentation stating such yet I was denied entrance to your store. Even though the government mask mandate requires exceptions to be made for documented medical issues i was thinking of switching to t-mobile

Went into the store inquiring about a certain product they told me they would have it in a few days, when I went back to the store not only did they not have the product they dont even carry that product anymore. Not sure why someone lied to me it made me waste my personal time for absolutely nothing, these employees should probably be trained a little bit better or hire new ones that know what theyre talking about.

Carla is a real one. She solved what was a five hour ordeal at one store in an hour and a half

Had a very pleasant experience. Team member JR was patient and helpful while helping me make a decision on my purchase. Staff was relaxed yet still professional. My questions were answered, Im satisfied with my product and would come back to this store again. Keep up the good work guys.

Heike and Brandon did great job answering my questions and very good customer service.

Great experience ! The staff is really friendly and kind, great customer service overall !

The staff here are amazing people!! They really help out their customers !

Cassie, JC, and Carla were amazing. They saved us so much money on our bills by switching over. We laughed pretty much the entire time at the location. Cassie was incredibly knowledgeable on all of the different types of plans T-Mobile has to offer. 10/10 HIGHLY RECOMMEND THIS LOCATION!!!!

My husband and I visited T Mobile on Platte the week of October 24th in search of a new phone plan. Daniel Pineda graciously helped us as we asked multiple questions, looked at various phones, and reviewed our options. He was incredibly patient, knowledgeable, friendly and overall wonderful to work with. He is what customer service should be! Daniel has our loyalty and we know if we have any other needs or questions he is our go-to guy. Thank you Daniel!

Its been about 2 years since I have gone to this store and hated it. But decided to come here and get my husbands exchange here. Walked in was greeted by Carla who was an amazing person!! Not only was she super helpful but answered our questions. Never felt rushed or as we needed to leave fast. This will definitely be my go to store for everything.

Great Customer Service! The manager went above and beyond to assists my needs. I have other T-Mobile locations closer to my home address, but I drive the extra distance just to get the great service. I highly recommend this location!

Went in to switch phones for the JUMP plan. Whoever helped me was an idiot. I had to order an iPhone 7 plus cause they were on back order. He told me all Id have to pay is shipping once it was sent. I thought that was weird since normally I pay tax for the upgrade. Sure enough when it shipped I paid close to 100 for taxes. What bothers me is the guy had no idea what he was talking about. Then I asked him how much my payment would go up since I was switching from android to apple. The guy told me it would stay the same. Well sure enough now that I have my payment jumped 40 dollars. I would have stuck with android if this moron would have told me what was going on.

Came in and was the only person in the store and had to sit and wait over 45 minutes becuase staff was so busy socializing and still had one employee were we have no idea where he went but we are still waiting. love t mobile as a company but definitely not this store.

Very good support system team when calling for help. No rushing you and they make sure youve got your problem solved and that there is no other issues your concerned about!!🤗

This is the second time I’ve used this particular store and always have a great experience. Thank you, Fernando, for your patience and knowledge of products. Also... I’m diggin the new iPhone 😉

I have had nothing but problems with T-Mobile since I switched to them a year ago. NOTHING I was promised was followed through with. They have yet to pay off my Verizon bill like promised...A YEAR AGO! If I was leaving a review for T-Mobile, it would be a 1 star review. But since I am leaving a review about this store location, I am leaving a 5+++ rating.Alanzo, JC and Sara went above and beyond to try to fix the numerous problems Ive had since switching to T-Mobile (non of which were caused by this store).They spent countless hours with me, even stayed late until the problems were dealt with. I cannot give enough praise for the customer service in this store. This is the ONLY store I will go to. I highly recommend any T-Mobile users to use this store. They are THE BEST!

Great service but was very busy. We just wanted to ring up a screen protector and a lady came right in front of us saying I just have to pay my bill. She was was very rude and obnoxious but the employee handled it well.

Great customer service. Love that theyre right next to Starbucks!

I went to buy a phone approached one of the reps, once I told her which phone I wanted she said oh we dont have that phone. Asked her if she could pull up the system and see which stores might have some and got the worst Attitude Ive ever gotten. This was my go to store for a while. Recently the reps are quitting or cycling out to better stores

There is almost always a ridiculous wait time and the employees never let you know its going to take 30 plus minutes they just say well be right w you and never acknowledge you again. I walked in yesterday for a simple screen protector replacement and after waiting 25 minutes I realized neither employee had made any progress w moving forward w their customers so I had to interrupt and ask if I could go to a different location. Walked into the one on powers and constitution and was in and out. I get it yall are busy and short staffed but you need to let people know if its going to be an excessive wait time so we can decide if we want to wait or not. Thats what Verizon does. Thats what restaurants, hair salons, etc do. Its common courtesy. Also I dont think its a big deal to stop and handle small transactions like mine was if you know youre doing hours of service for one customer. If this location wasnt so close to my house I would never come back. If Im omw to work I will not even waste my time going in. Good thing the employees are always friendly and knowledgeable when you actually get to talk to one they just need to be better trained on customer relations when it comes to wait times.

Sarah is a lovely manager and always helps me with whatever I need and has amazimg customer service

Very awesome people.

This place has friendly staff and was very knowledgeable friendly and helpful the experience was pleasurable or as much fun as buying a phone can be

Friendly service.. Nice link lights. But like always, expensive.

Very friendly staff, helpful they take you step by step through any questions you have.

Very friendly and nice team (Fernando, Alonzo and Cassandra) Thank you!

Couldnt load our receipt from a purchase yesterday and didnt have in stock what we needed anyways.

Bad customer service, all they want is your money. Horrible. Just horrible.

Employees were rude on the phone and didnt help with anything just sent me to customer service

Great customer service. Every time I go in. Whether in-store or on the phone, customer service is superb.

Sales Rep. Melissa was Great and helped with everything I Asked For, Thanks.

Only one star, because I cant go lower. In this store location . They have lost the attention to clients. They just see you as commission and even they have fought over it with the last phone weve got. The manager named Sara wasnt that helpful neither courteous. I wouldnt reccomend this store location

Sales associates were very friendly, and helpful.

They always give me excellent service

Knowledgeable staff excellent deals on devices and accessories

Ive been here 2 times- both times had an incredibly long wait and a pretty useless staff

JUST BAD SERVICE OVERALL, WILL SCAM YOU OUT OF MONEY

They are very efficient and make sure to resolve any problem that walks through the door.

In KnowledgeBase, no good

The was very friendly knowledgeable and helpful on getting me and my spouse switched over from boost even helped get us set up w available discounts and promotions I was unaware applied to me

Very nice workers

Due to understaffed waiting time was too long.

Friendly, helpful staff.

Great service

Fixed my reception problem in 5 minutes

Friendly staff but slightly slow

Good service

Awesome

Service usually is bad

Sucked sucked sucked!

Bad

Things are good