Bought a new 2021 Nissan Altima SR turbo...nice car.

Great this time. Have had less pleasant visits but this one was 5 star. Dana is a great service advisor, even with a broken leg

Took over 30 days for the service department to change a flat tire. Took them so long that the cars battery had to be jumped when picking up the car. The battery is less than a year old. Do not recommend. My service manager would not call me back, and he voicemail was always full

Awesome car!!! Thank you Chad, Kate, and Ron!!!

Michael Stith was awesome 8n his dedication to serve me. I felt confident that my Rav4 was in good hands. He ensured I had transportation to and from to avoid messing up my work schedule. Even compensated a late pick up with cleaning the inside of my vehicle. I couldnt have asked for better service from my maintenance scheduled at Loyalty Toyota. I pray hes always apart of their team. Hes honest and considerate of others.

Great experience here, bought my Nissan Altima from here. Will buy again if the price is right. Very attentive and helpful staff. The priorities/loyalties are great perks.

They treated me very well and did a great job

Love my new car. Great experience overall. Love the loyalties for life program.

This place .I would never buy from them again.so sweet to you high presure sales you say you want to think about it and they just get someone else to come over to convince you to buy. Dont go when you are tired and its late for sure .after you buy. They are tottally deffent toward you also..and when you think you have a good deal .watch out .they just put more mouths on to it.guess we shouldnof read over it better but they had closed and there we sat .buyers remorse the very next day.

First time using service center for 5000 miles check on Toyota. Friendly staff in service. Helpful Mr. Wes did great job on customer service. Mother and I was pleased.

Best dealership weve dealt with by far. Jonathon York was great salesman as well

Pushy, obnoxious, and rude. They will do their very best to push you into a car that you dont want while charging you $900.00 to condition (clean) the car. Go to Hyman Brothers in Midlothian. They know what true customer service is!

Arrived on time for appointment treated with kindness car serviced within specified time.

Excellent service knowledgeable employees cant wait to go back

The BEST customer service! Cant go wrong here.

Great Service, plenty of options and beautiful Christmas decorations!

Good service and didnt have to wait long. Only issues l have is the price is a little steep for services and parts. You better off going to auto zone or whatever and get someone to put it on for you or have to spend a arm and a leg or 2 to purchase from the dealership. I had to get a filter for $74 plus taxes not included with labor and l couldve gotten it for under $15. Windshield wipers $60 bucks and $20 at auto zone and they put it on for free. I might have to go get a second job just to pay for services that l need to be done to my vehicle or just go somewhere to get it done alot cheaper.

Shaun and Ron made it happen! Love my exactly what I wanted Volkswagen Atlas! Perfect addition to my Volkswagen family! They did everything they could to make this deal happen! I highly recommend!

Was speaking on facebook with a rep for a promotion they were doing giving $4000 for any..trade in..running or not. I specifically asked before going up there did the car have to be in running conditions and was told it didnt matter. The next lie I was told was did that $4000 go toward the used cars we were looking at that was displayed on the link and site and was again told yes.Now upon getting there and speaking to an actual salesman. Non running car the most theyd give towards their used car was $500..the $4000 only applies to new car sales.Was not trying to buy a new car ..total waste of time and lies just to get you up there

I didnt go in intending to buy a car. I traded in my Volkswagen with their cash for clunkers promotion. Everyone there is so helpful by answering my questions and making sure they put me into a car I love! If youre looking to buy a new car dont look any further. Nissan is the place to go! Will definitely be back in the future to buy another car! Thanks Nissan!

Good dealer for Nissan! Can negotiate even for a premium package of the vehicle, friendly staffs, the only con is the lack of snacks and drinks in the lobby😅.

Ben & Ryan were very nice! Social distancing & face covering. I really appreciate that. & I bought a car I love!!

Best experience Ive ever had at any Automotive Companies service department. The lady that helped me was one of the nicest people, she got me a rental car at no charge and I didnt even know that I could get one. Super nice and very very knowledgeable and made my experience quicker than any Ive ever been through. She is definitely an asset to the company and I hope that they know it .

Great staff and great people to work with. Very grateful to be an employee here at Loyalty Nissan and work for a great company that has made me feel like family. Seeing a lifelong career with this family of dealerships.

Customer service was horrible rude I had a appointment at 1:30 and waited three hours for oil change and state inspection would not recommend going there and I have purchased vehicles for year no loyalty to long time customers

Waited over 3 hours for finance. Then even though we are active duty, refused to license in another state which we were told would be no problem.

Awesome place to buy a car and have it service

Excellent Service tks to Stephanie Maclin

My SUV roof was leaking. They took my car in right away to fix. Great service and customer service.

Always friendly staff

I bought both my car and my husband bought his Tacoma there, the people are real friendly and helpful

Always professional and friendly service. Hope in Service is Awesome!

Warranty work. Good social distancing in waiting room. Friendly courtesy shuttle driver

Keith Harrison is very helpful and truthful. I feel I can trust him.

Service today was great! In for a Oil change and inspection and was out in about 40-45 min to include check-in and check-out. The service staff was very relaxed and calm while enjoying their soft tones. Wow, this is a change from when previous service manager was there. Keep smiling and providing A1 service.

They did too much on a diagnostic and the price for a part was TRIPLE on Ebay. The part $250 on Ebay, they charged $950!!!!. Installed $1,400!!!aRefused to let them do the work or order the part.

Was there for the scheduled service on our new Jetta. The service was smooth & service completed to our expectations.

I hate car shopping, its up there with a visit to the dentist. But this wasnt so bad.

Everyone is so friendly and caring at Loyalty. From being greeted at the door to constant communication throughout your experience, you know the people there are really looking out for you. I have leased and purchased vehicles through Loyalty and I feel as though I am not working with a sales person but rather an adviser on making the best choice for my specific situation.

I used the text service to try to schedule an oil change and state inspection. Since I usually got these services done for free as part priority for life before they switched to Loyalty I was told someone would email me to confirm.I waited a few days and no response...I used the text service again and explained what was going on and I never got a reply.

Nice,professional, and courteous.

Great customer service

Put air in tire, Reset tire gauge & washed car for my BD. Didnt have to wait. Service tech was wonderful.

I am very pleased with the service I got from Priority Body shop. Jahsend and Leslie were attentive to my situation with my vehicle. They kept me informed every step of the way. I truly appreciate that aspect of the service. The body work was on point. As matter of fact, the car looked better than when I purchased it. Thank you guys!

Everyone here is very nice. My 2 to 2.5 hr job is finally finished at 3.5 hrs.

Always great service

As always great, friendly service. Thanks Mr Dunn.

The salesman, Mr. Lewis was awesome....my issues was with other staff. Before, I came out I did the credit application online..I talked to someone and told them my situation....she promised me up and down, left and right they would work with me... I told her upfront, because I do not like wasting anyones time...I get to the dealership...all of sudden its issues with what I told them over the phone.... wasted 2 hours of my time.....

Free oil change for life

Best service of all dealers I went to. Helpful, patient and informative about vehicles. Everyone made the process easy and friendly. Offered more savings and plans for the up keep of the vehicle. Ask for BLake when you go there. He provides outstanding customer service.

Ben scaggs is a wonderful salesman.

Had my state inspection done

I was rushed into a deal with a car Im not happy with. Service contact take 4 to 5 hrs. to get your car back for oil changes.

Very quick and eager to sell me a vehicle but NOT to help ease my inconvenience with a warranty issue!! Loaners should be offered any time a car with less the 5,000 miles on it must be brought in for a defect. Very disappointed with the customer service

I had the privilege of getting some help from a wonderful supervisor who knows her priorities. I had a minor issue with my license plate and she took charge in her busy day directed me to the service where the issue could be taken care of. When i drove to the service area they checked me in which is the proper protocol at which time the Service Advisor Charles Flowers handled the intake concerning my car. Charles sure knows his stuff and with people like Sam who knew exactly how to get in the back where the license plate is and retrieve the nuts without any damage to the vehicle. So in ending a part was ordered at no cost to me. What a wonderful bunch of people and thank GOD for those people in place. They should be commended for a job well done starting from the supervisor than Charles and Sam. Thank-you! M. ANTHONY

Excellent staff. Keep you updated about your vehicle. Ive always had awesome service!

I love the quality service in the service dept. that I always receive when I bring my car in. They are knowledgeable and communicate well with me to let me know whats going on with my car. Kudos to Dan and Ryan in the service dept. and . also to Andy Hook who sold me my 2013 convertible bug nearly five years ago. I love priority volkswagon. Ive had nothing but positive experiences in my relationship with them. They all go above and beyond to ensure customer satisfaction.

If I could I would strike my 1 star in half.Priority for life owners deal nolonger exist by the way are targeted because of a DEAL they made (dealer)and now the dealer regrets it and will try and recoup any ridiculous penny by failing inspections just because they can..pathetic

Now its Loyalty. Thanks to Montana Ill be loyal for life.

Mr. William Jackson is a courteous hard working salesman, he went the extra mile to get me financed. All employees are friendly and courteous, the manager is very attentive.I am recommending everyone is interested in purchasing a new vehicle to make Priority Nissan of Richmond your first and final stop.

The service is great and the staff always got a smile

Very organized clean place. Service dept was super.

I have purchased a vehicles here and can say they care about the customer. I have run into a few employees that I did not care for. But managment made sure that I was happy before I made any purchases and that I knew about all my options on my purchase

Great dealership

I always have great service and never worry about my car.

Went to get an oil change without an appointment. I was told its going to be hours before they get to me. But it only took an hour. Love it.

Great staff but called me in to purchase a vehicle then sell the vehicle knowing what time I was coming in to get the vehicle smh.

Helpful

Well it was a great place to go to, I bought my car from Priority 6 years ago and they give you free oil changes for as long as you have the car. I use to tell my family, friends, and co-workers about them and how they take care of you and your vehicle. But I will no longer be going back to them anymore. I took my car to them a little over a month ago to get the usual oil change. I drive 45 mins out to them because I trusted them. But that day was different, they give me my car back after a few hours, which was longer than usual, and told me my engine light was on that I should get my engine checked. But I said that was weird because it wasnt on when I drove there. But they said their mechanic noticed it when he got into the vehicle. So I tried to leave but my car stalled as soon as I pulled out of my parking spot. I had to wait a few mins to turn it back on and pull back in the parking spot. I walked back inside to figure what they had done. I told them there was no way my car was like that because I drove 45 minutes out there. I would have noticed at some point that my engine like was on. But they said there was nothing they could do because it wasnt a Nissan and the mechanic said the engine light was already on. I have never been in this situation before and I hope no one else goes through this. But after an hour of trying to figure out what to do with them I gave up and had it towed. Turns out, I was told from two different mechanic shops, that my engine was oil starved which the engine was running without oil and they must have forgotten to put it in there. Which is why it might have taken them longer with my car. So to sum it up. My car has been in the shop for over a month now, waiting on a used engine, while I am trying to find money to make payments for the engine. I should have never taken my car off the lot, I should have spoke with the general manager, and should have taken this to court. Instead I get screwed over and have to figure out how to make ends meet while Im driving a loaner until I can get my car back on the road. Please dont end up like me. Take pictures of your car before you give it to them so you have proof of evidence against them in court. If you have read this far thank you for your time and let others know as well.

Ask for Dylan or Ron at VW for the best experience before during and most importantly after you buy the car you wanted.

I would recommend priority Automotive which is now loyalty Automotive to friends and family and I will used them in the future had problems in the beginning but the owner made sure I got in touch with the right person and got me my backup key for free so they kept their word in the end thanks

Top notch service department

Great Service

Found the car I could not do without! I had been driving my 2003 Mercury since 2003. I truly loved that car and never had any problems with it. But I let it go to a wonderful 90 Year old who I knew loved it as much as I did! I purchased a 2015 VS Passat, 40,000 miles fully loaded with leather seats. Beautiful kepted car! I really hope this car is as reliable as my Mercury!

Great service

Good. Quick, Polite service!

Very courteous and friendly people who care about the client and their vehicle.

Dan in services was a delight, great guy. Didnt talk to anyone else, only reason its a 4 is because it was a pretty long wait, 2 hours for oil change n state inspection. But I did say I could wait, I regret not taking one of the customer donuts.

Service scheduled was timely and efficient. Promptly took care of my needs and explained all, if any, charges. Work done correctly.

This is where I had bought my car from and I have it serviced there that young people are awesome very polite I went take my car anywhere else

Great customer service. I got oil change. Nice waiting area. They have a play room for kids.

Great customer service!!!

The service was outstanding.

Todays experience was a little disappointing. We had a 9 appointment to do our autobutler only. arrived at about quarter to 9 and we never got our car until noon. And then I went and asked the the assistant if the car was ready and she said that she thought we were a drop off and not waiting for the vehicle. She also said she had made attempts to phone us and I have no attempt no notice of her calling my phone at all for that reason I cant rate this day very high. We have for the most part been very satisfied with the services we received at Priority Nissan

Ask for Mustafa! He is young but actually honest. We bought our car from him. We are very happy with it. We would go back again.

Ask to speak to saleswoman Amanda. She is the best. She tell you the truth, and do what she can to help you get what you are looking for.

Nice big waitting room, plus other perks. They also have free coffee and donuts every time I go. The work takes time plan to be there about 2 to 3 hrs.

Love my sales person Pam Deal, always informative and friendly. Brought 3 cars from her oustanding!

I didnt get the feeling that they even cared I was searching for a car. I bought a Toyota from somewhere else.

Good service BUT the wait time is ridiculous. 3 hours for an oil change and detail.

Love Jimmy, he is the best sales man

Oil & filter change. In and out in 30 minutes.

I didnt have a problem with the place, or the personnel, but, because Im one of those ppl who didnt read the entire contract, I didnt know that with Priorities For Life it comes with conditions, and some of those conditions are that in order to stay within the guidelines, you will have to pay for some of the so-called benefits of having your vehicle covered for life! That was an eye opener for me, and a lesson well learned!

This visit was good, the individual doing the work did good. Have had other issues with other visits in the past though. You need to check the work before you leave.

You guys need more guys like Seth! He is hard working quick on his feet a delight to work with and very informative. A+Service!!

Did not honor the incentives or financing rate. No one return calls even after contacting the top. How is being charged finance charges better than zero % interest? My FICO is over 800, I am still perplexed. Haley and McGeorge are better.

They make you feel like youre the only one here. Very nice and professional sales and service team

I went to priority auto with my daughter to get maintenance check up . Nice and quick service.

Not bad check prices of vehicle at other places first

Same old high priced dealership services.