Had two Brand New swaddle pillows, a Brand New girls outfit and a Brand New bassinet and these jokers gave my husband $56.00 for Everything! I call and spoke to rude Trinity and told her had I known they were gonna steal these items I wouldve given them to someone who could use it for Free! Never taking anything there again! They should be ashamed of themselves! If you go there just know that bassinet was $60.00...and they may charge more for it! Beware!!!

They were so rude on the phone then when I came in there was 5 of them near the register area not one tried to come over and help me at the door I was struggling trying to get a kids ride on car inside because it was heavy.

The owner ended up checking me out at the register. She was very informative about their rewards program and any discounts that would happen. Plus you get rewards points for using a reusable bag, further helping the environment. Her mission to provide children with beautiful, quality, and educational items no matter their income is wonderful.

I just went in the first time after I dropped off clothing. The man was so rude. He said, You dont need to keep coming in here! Ive never experienced that treatment in this store until now. Customer service skills are everything this day an time. At no point was I rude to anyone. I did tell them I live out of town and then, tried to change his attitude. I waited the amount of time I was asked and then was disrespected. I will not be coming back.

Love this store! Prices are just a little more than Goodwill and its CLEAN with quality name brand items!

I seriously love this store! Ive never sold anything to them, but Ive bought plenty of clothes from them for sure!!! We shop there every couple of months, especially around all the holidays and I LOVE their clearance events!! I LOVE getting a good deal and I know when I go in there that I will. The store is always clean and the staff is always friendly. The selection is fair, and I love that theyre always adding new things! They even have brand NEW hair bows and my daughter loves them!! Thanks for existing!

I would come to the store almost once a month and spend atleast $500.I went there about a week ago. Got about $250 worth of clothes. I had a 20% coupon.That was sent to my cell. I did not realize that it was for the next day. I do have a busy life.The ladies there was so RUDE to me. I asked if l could get the 20% off. They said no. I asked if they would put my clothes aside.I would come get next day. They said no. I will NOT be back. The end.

They tried to say all my items had “too much loving”. Some of the items had tags on them or were never worn. If they weren’t worn they were kept in the best condition because my child doesn’t wear “too much loving” clothing. I do better off selling it to someone on Facebook.

Great finds and great prices.

I would give it 5 stars but the shoes they have aren’t always in great condition. Other than that the price for the clothes is very fair! I find nice shorts/shirts for my son for $2.50! My son is in size 7 it’s so hard to find his size at consignment shops but they have a good selection. They have seasonal sales where things are up to 90% off. The other reviews aren’t that fair just because they didn’t want your clothes doesn’t mean try to slam the place! News flash kid to kid is the same way! I go in very often and always find something! Never have to wait in a line most of the time if someone is being rung up in front of me another worker will get me at another register. I’m not sure if the older woman is the owner but if she is she’s sweet as can be! Helped me find 2 price sets in my sons size just the other day. If you don’t like their prices go to Walmart or target. They’re cheaper than kid to kid.

The two ladies in there this morning 2/15/2020 were the most rudest and disrespectful Ive ever had with the experience ever since Ive started coming to the store about 7 years ago to buy and sell. Im exactly about to be due in two days and there was no one in the store to assist me with my crib and they said they needed to put it together to see if they would take it. She at first looked at the crib and said this looks good we would want this. Then as I tried to bring it in with no type of help. They nonchalantly dismissed me and while my friend and I tried to put the crib together and I was having contractions trying to assemble this they continued to have casual conversation about nothing. This was unacceptable and I dont appreciate how I was handled. For me to be 40 weeks pregnant and asked them if I could at least get assistance they told me they were too busy at 9:40 in the morning with no one in the store. Luckily I was pregnant and didnt want to upset my child and go into labor because there wouldve been other actions taken.

I love this store, I always find awesome deals on my favorite brands! It’s very organized and they have tons of toys for all ages. Yesterday I bought a Lilly Pulitzer dress for only $14!

We are always in this store selling clothes or buying them. The staff and owners are friendly and professional. The store has a great selection for all sizes. All I have to do is call them about an item I need for my little one and when it comes in they give me a call. I couldnt ask for better customer service than that.

I absolutely love once upon a child. It is my number 1 go to when my kids out grow their clothes too soon. The staff is hard working and very helpful. I cant wait for their next sale to go rack up on more clothes and shoes!!!

Always have an awesome experience in this store selling items and finding things for my grandkids. I love that the prices are so low, and the items are great. The owner and staff are so friendly and helpful and always make sure I am finding everything. When I sell to them, the only things I get back are stuff with stains, and I understand why they cant buy it.

Extremely disappointing.. I brought in a bin of my sons clothes, absolutely no stains, all sets were together, and all name brands. I was browsing while they looked through all the clothes. Found a jacket and 2 button up shirts. I paid 18.50 in cash. Waiting for them to finish, I noticed they kept a good amount of clothes! I felt relieved. She puts my bin on the floor, and shows me the clothes they were willing to buy. She says to me ” the clothes in your bin has just a little too much love, but we love these clothes and would love to buy them from you for 27.75.” I said “wait. 27.75?? For all of these?!” I was not very happy. The clothes in my bin had several brand new items still in there, so I was slightly offended when she said they had too much love. Needless to say, I will not be returning. Good luck!

Today was my very first day coming into this location. It was clean, organized, service was polite and I filled out a first time arrival form.I came in with a Martins brown paper bag filled with my babys newborn to 3 month clothing. Everything was washed, organized and nicely stacked so it COULD fit in the bag.I walked around the store while they were sorting out what was accepted and unaccepted and I didnt wait too long. I did notice the older reviews about not having a wider baby selection but I felt there was actually a fair amount.When I was called to checkout there were only a few items they accepted. I asked why such a small amount and the lady says the paper explained due to wearing and staining- items could not be accepted I asked even the new items?? checkout lady hesitated and says Im not the one who does the sorting, Im sorry I said it was fine and received my 10 bucks and left.I knew for a fact this was completely inaccurate because the bag I brought in- brand new clothing, clothes that were not worn more than once and clothes that were worn less than 5 times were in that bag.Example: I had two premature outfits in the bag. My daughter has NEVER worn these outfits-at all(she couldnt even if we tried to put it on her)...so how is it not accepted due to wearing and staining???Be aware of inaccurate sorting. It just happened today to me.

What an awesome place! So convenient and the prices are great.The staff is always friendly and helpful. If you have little ones this is the store for you.

Love this store. They are cheap, the workers also always nice and welcoming. I will shopping in here for my kid from now on.

I never sell to them. Even after having everything professionally laundered (and we do not smoke at all) I was told that my items were unacceptable. When they have taken items, its at a very low price. I make much more money selling items on classified sites.Buying is very hit or miss. Sometimes I find great items for my kids, other times I leave empty handed. Some of their pricing is a little weird. I have also come across a few items that did indeed smell like cigarette smoke. Their sales are usually good and they currently have quite a good selection of Easter dresses. The selection of hairbows is huge. Every color you could ever need.This location does have carts- which is a MAJOR plus.

This is a great place to get kids stuff. Seeing that they grow so fast. Very friendly staff.

This is a wonderful store. The store is always clean and decent. The staff are all so nice and pleasant.

Started shipping here when I first found out about the place maybe 7 years ago. Back then the quality of the clothes was a hit or miss. Im a bargain shopper so I always find whats good for my penny. No complaints there until I bought 2 winter shirts and they both had stains on them. Its funny because they have this absolute rule of no stains. No biggie, I kept it and used it for play clothes.Then I tried selling several times and half of those times they didnt buy half the clothes. After going so many times I realize it all depends on who sorts your clothes. Half the time these employees are talking and talking about their life, parties, x person or the weather rather than rushing to do their sorting. The most I have gotten from them has been maybe $25 bucks but thats ok.They have strict rules as to what they accept, one time they didnt sort any of the clothes because it smelled like moth balls?? Something I dont use at home. All clothes are always washed, folded as per request. The last incident I had with them was their staff and their unfriendliness. Although I must say, if customer service aint your thing, perhaps find a new job? I wont be shopping here anymore because I find brand new clothes off season for the same price!

This place is a joke my girlfriend and I went to sell some of our sons newborn clothes a whole tote and trash bag full. They told us it would be roughly 30 mins to go through our stuff okay cool so we leave and roughly 20mins later they say they are done which is kinda hard to believe being as it was roughly over 130 items. They only wanted 5 items out of everything we brought in, they told us our stuff was to loved (stained I’m assuming ) Which isn’t true there wasn’t any stains everything was in good condition because let’s be honest how dirty can newborn clothes get ? We won’t be spending anymore of our money with them needless to say !

I will not be doing business with Once upon a child again. I had all good and gentle worn boys clothes and the girl only took about 10-15 items and offered 20.09. How in the hell can u not be taking coats and dont have many in the store. They refused my son shoes and the ones they have in the store are dirty. But its okay to have your workers wearing big pants and big ugly shirt not even matching or looking professional making a choice on what clothes good and not. But anyway their lost.

Wonderful items great staff friendly environment was very pleased with my experience and will be back. Thank you meagan for making it a great experience!!!

They discriminate so bad!! They always claim they dont take worn out or washed up clothes or shoes (my sons stuff always looks relatively new or decent) but half the stuff they sell is either faded or worn out. I will not be returning

I took a bag of brand new clothes there to sell and they turned most of it away claiming it was too loved. This place is a scam and the guy who works there is rude. A lot of them clearly look down on the people who sell items there. The clothes, accessories, and shoes are overpriced. I can get new items from Walmart for significantly less than the used items in Once Upon a Child. For a store that caters to parents and children, it is extremely inconvenient.

If your not shopping here I dont know what your waiting for. They have all the top brands and they are at least 50% below department store prices! I take my daughters clothes here at the end of each season and the money they pay me I use to purchase clothing for the next season! I just love shopping here, the staff is always so friendly too!

Real jerks had my Daughter inlaw take 6 pairs of Jean 2 pair of dress pants 10 long sleeve shirts and 6 pairs of shorts and 6 pairs of pjs and 10 short sleeves shirts. Had family Emergency and couldnt get back there that day. When we did go back to pick up the stuff and the money they said tough luck and kept everything and threatened to take us to civil court for wasting their time in storage dont go there theyre not worth it.

I love shopping here. The staff is friendly and they always have a great selection.

I was able to get so much stuff for my little girl and the staff was very friendly

You can get very nice clothing here, and more selection than what is left on the clearance racks at many stores. I have had really good luck finding great quality shoes for much less than you would pay in the store. HOWEVER, my experience is similar to what I have read from others. There is no customer service. No friendliness whatsoever. They act as if they are doing you a favor by waiting on you. Its too bad, because I think they get even more business if they were there to actually help you. They are VERY particular about what they buy, but that is a good thing as long as they keep their prices reasonable when reselling it.

Absolutely love shopping here! Great selection and cute styles!

Great selection of clothes and shoes! I always find something for great and affordable prices.

The place is a disgrace, the workers are rude and I have taken brand new stuff with tags still on it to them and they wouldnt take it. If I could have giving a negative star I would have.

5 people on the clock and one person at the register. The lady in front of me being checked out had a ton of items, I had one pair of boots. All 4 employees not working the register saw me and did not take the time to check me out. The focus was more on stocking the store than the customers. What really set me off is when the owners cell phone started to ring and she ran to the front of the store from the back for it but couldnt take the time to send one of her employees to help with her customers. Customer service needs huge improvement.

I went in to sell a couple of things to once upon a child and the owner was rude to me. She accused me of stealing the items that I brought in all because I did not have the receipt for them. I do not recommend going there since you are profiled for the way you look

Once upon a child is a amazing place to shop it they always have good deals and amazing staff members

I love this store! You can find more brands, from economical to Lilly Pulitzer, in this store than in an entire mall and their prices are very reasonable!

Love shopping here for my nieces! I find the best things!

Absolutely love this store and its prices! Staff is super friendly, store is usually very organized, and I love the diversity of the items! Will definitely keep coming back!

UPDATE: I had someone else come in with the LOVED clothing you declined and guess what...WALA!!! You guys accepted it. Funny how that works. Just proves what I already knew. Depends on who you are and who is working as what is accepted. No method to yalls so called buying. I KNEW my clothing was in new condition and set out to prove it and did just that. Enjoy my too LOVED clothing!!!!First visit of selling items today and I must say I was quite disappointed. I called today to see if they are accepting all seasons of clothes. The man on the phone was really helpful and told me how to package the clothing. So, after cleaning out my childs dresser, I locate a box and make sure everything is neatly folded. Drop it off and within 30 mintues I get the come collect your cash by the end of the day text. When I get back the lady sets a tote on the counter with maybe 8 to 10 items in it and tells me this is all they can buy and that everything else is too loved. I had to giggle. Was she referring to the Oshkosh sweatsuit that I paid over 40 dollars for that my child never got to wear? Or maybe she was referring to the Carters sandals that I bought too small and she never wore. Or was it the other Carters outfit that I bought for a photo shoot and she wore literally 40 minutes. You know, I dont NEED the money so to speak, but I would rather you tell me you just dont want the clothing then to tell me a lame excuse that its too LOVED. Brand new stuff and stuff that has been worn one time is not too LOVED. I have bought stuff there that is way more LOVED then what I brought in today. If you werent accepting winter clothing, say so. Funny you bought a unicorn dress but the bottom to the outfit you didnt buy. Guess the bottom was too LOVED even though it was worn as a set. Top not too LOVED, bottom is... doesnt make sense. Seems there is no method to the buying. Depending on who rummages through it I suppose. I thought sure that this place would be a great place to get rid of stuff my child cant wear and possibly get some stuff from that she can wear. I wont patronize a place that tells me my stuff is too LOVED and most is like new or some is new. What a joke of a place this is. I will donate my too LOVED stuff to a child in need before I visit this place again. Think maybe you need to go through your racks of clothing that you have accepted and havent been too LOVED. I saw several pairs of shoes that were much more worn than the brand new pair of sandals in my box. After reading the other google reviews, I see the buying portion of your business should probably be eliminated. Your staff obviously doesnt know what LOVED clothing means. Maybe a little class of LOVED versus NEW might help you give customers fair prices for their clothing. The guy told me KID to KID was a poor excuse of trying to compete with them...well guess everyones definition of POOR and LOVED differs from Once Upon a Child.

I always find awesome deals here! Friend staff:)

This was truly a great store with great customer service and amazing prices!

I have been shopping there for almost a year (since I was pregnant with my 9 month old daughter). I have never had a problem with any items bought (clothes and toys) and I have had fantastic customer service. I am sorry the store has so many negative reviews about customer service in the past but they have been fantastic this last year!

I called to inquire about the selling of an item and was informed by supposed store manager Carly that they did not purchased car seats and, In fact, it is illegal to to sell used car seats in Virginia. Upon further review, By checking VA laws, I found that there is no such law prohibiting the sale of a carseat. I called the store back and informed her of her incorrect statement and was met with rudeness and then informed, Its a store policy. Store policy and laws of a state are not the same. This manager, if she is one, is a liar and cannot be trusted. I asked for her bosses name and she refused to give me any information because I am certain she doesnt want her boss finding out about her lying and rude ways. This is one customer that will take their business elsewhere now.

Great place :) they have lots of cute bows

Great store! Awesome staff and prices!

Complete waste of time. You dont get anything back for items youre selling. I had hundreds of dollars worth of clothes that were still gently used but was told they werent acceptable which is ridiculous. Nothing wrong with them. I only received 25 dollars for 3 toys that were almost new and well over 100 combined and a few of the clothes I purchased. Overall wouldnt waste my time there. Mom to mom in sandston va is much better.

I have had several experiences with this branch, and posted on both occasions, but unfortunately more negative then positive. I went in today and tried to sell a jacket, they told me it was stained, when I asked them to show me the stain, it took them a min.Or two to find, its was so small and you literally had to hold it up to your face to see. It was extremely frustrating, not only because Ive found stains on clothing that I have found there that are actually visable, and I have to dig to find some type of clothing that actually looks brand new, but because this is a second hand store, and while i understand them being extremely selective, these are not brand new clothes, so for a stain that is half the size of a penny and not visable, its pretty irritating.

If there is one thing I absolutely hate about this place is their requirement to show ID to purchase with a debit or credit card. This obsolete must-have requirement has deterred me from shopping here many times. I once showed them my Green Card because I had left my purse with my DL in the car and the front desk girl did not know what it was. I can understand ignorance, but not the degree of not accepting it because you dont understand what it is. She came back to me after talking to another incompetent employee for its validity Im sorry but it has to be a drivers license or other state ID well, this WAS a STATE ID MAAM.... anyway, it was a very frustrating episode to say the least. I did not feel like walking back to my car with a toddler and a rainy day and come back for that piece of junk anyway. After that I refused to shop there for a good year, I only come by for emergency items.

I dont sell items here, however I shop here for my grandson, I find alot of clothes here for him. Really nice outfits if you look and great deals.

Very disappointed in this store. We are from Knoxville and love our store! They had a better Black Friday deal and they don’t want to overcharge for items!Also I was blocked by their Facebook page because I asked if their toys for the “toy reveal” would be overpriced like their new teethers.The new teethers are $5! Checked Walmart and the exact same teether was $3!!! I’m shopping at a second hand store I should NOT be paying more than I would at a normal store. New in box or not,it’s wrong and instead of fixing the issue you just block a customer. I’ll just take my business elsewhere if that’s how y’all resolve your issues.

Nice store. Very well organized. They could get a bigger selection of baby clothes.

Not happy at all. They are super over priced they call Walmart brand for .50cents less. The jeans are also over priced. You can go to childrens place online and get bluejeans for $7.99 however at once upon a child they are used and cost $8.50.or more. Also, before you do buy make sure you really check them alot hve stains on them. I really believe they should recheck there prices. I will take my business to kid to kid much better selection in my opinion.

This Once Upon a Child location is clean, employees a little more helpful then Richmond. Nice clean outfits and not one of the jackets or onesies have holes in them. Richmond location in west-end sometimes wholes or tears appeared in 1/4 of onesies after washing in gentle cycle and hanging to dry.

Good selection, not very goid prices given for your childs clothes

Nothing but positive experiences here. Great prices, and friendly staff.

Some of the posts complain about prices. Thats bs, I love this store for their prices, which are very fair. The store itself is very organized, super easy to find what youre looking for. They have EVERYTHING for my little guy. From clothes and equipment to toys and tableware.

Terrible, terrible store for selling ANYTHING. Better off throwing your stuff in a river. HUGE WASTE OF TIME!

Great way to buy for the grand baby

Always so nice great prices

Great selection and well organized!

Great store and wonderful staff!

Wasted my time walking around finding items equaling up to $30. Had my boyfriends credit card but my ID...I couldnt purchase anything because he wasnt with me...why? I had my ID? Ridiculous and stupid. $30!! I wish I would have picked up like 100 items so they would have to put them all back...hmmm

Yes you might find a good deal on childrens clothing, but the employees are rude and snobby.

Great prices and helpful staff

Great selection and friendly staff

Great selection of kids clothes

Awesome always so friendly

Great variety to choose from.

Great second hand clothing for children.

This place is a must for a man with many children!!

Was just in there my 80 $ bouncer that was barely uses was too Sorry and they ripped stickers off of it right in front of me 😡

Prices are way to high for used stuff. Especially when they pay you next to nothing for your stuff when you sell it to them!!

Love this store!

Complete waste of my time

Management is extremely rude