Nov 3 2021 I scheduled an appointment for 10:30 am. I checked in at 10:15 for an oil change and one tire loosing air. I was very angry 😡 and disappointed ☹️ when I left Sunrise in Collierville, TN. I sat there from 10:15 am until 3:40 pm. I had to cancel my doctor appointment that was scheduled at 3 pm.I inquired asking how many cars was ahead of me. Jeff Holland told me that their finishing my vehicle up and it should be pulled around shortly. I was relieved because it was 2 pm and I could still make my doctor appointment. Actually that was a lie and I guess they’re trained to say positive things to keep their customers thinking everything is ok. As I mentioned earlier it was 3:40 pm before I checked out and got inside my vehicle. No one should ever wait 5 hours for a oil change. They lost me as a customer because of their customer service

Always GREAT SERVICE! Service Consultant KENNETH R. is the BEST EVER! Used My Rewards offer too at check out! Great PROFESSIONAL PLACE TO BRING your vehicle 👏👍👌

Andrew is GREAT and VERY Knowledgeable and Professional! Great place to get your car serviced!! Thanks Sunrise Collierville! 🌞

We keep going back to them we’re just going to hold off this year they give the best deals maybe next year we trade in our 2020 we got from y’all last year

I had a 9:15 a.m. appointment for a wheel balance. Three hours later Im still patiently waiting and decided to ask my service rep Tim, who is always pleasant and helpful, how much longer does he expect it to be. Once he checked the system, he made me aware that the vehicle has not even been taken back yet. He put in a ticket to make sure that I could be serviced (which I appreciated) but it took four hours to get a balance with an appointment. I would not have been so annoyed if someone would have had the common courtesy to make me aware that the wait would be longer than expected and my car still trembling when I drive it.

The customer service is horrible in the automotive department. They still have my vehicle after 3 weeks and it has not been check for Diagnostic of the problem on a vehicle. It took me two weeks to receive a rental car. I have yet to hear anything about my vehicle. The technician that has my vehicle keep saying they are backed up and they will get to it as soon as possible I am very displeased. I have called the automotive department manager ; the GM manager and I still have not received a response. At this point I think Im going to pick up my vehicle and take it elsewhere.

My online reservation was lost in the ether, but they fit me in and took care of all the things that needed attention since before the pandemic. Everyone there is vaccinated, you can wait indoors or outside (chairs and tables provided).

The experience was nice everyone was smiling and my salesman Brennan really helped me choose a nice truck..thanks 😊

I think they charge too much for a simple oil change and there is always something they want you to purchase extra, you really need a stimulus check just to get a simple oil change. IJS but they have professional service skills there.

Very clean and very helpful👍👍👍

Their prices is way more than I have ever encountered. I wont be going back

Great service, great car dealer.

Very nice service staff in person and on phone. Lovely waiting area.

Took my truck in for service. Nice folks, happy with the work, everything went smoothly.

I had appt at 7:30 Am today. I had a friend pick me up for lunch. I called at 12:30 to see if they had checked my transmission and was told there were 6 more ahead of me. I told the advisor I would just come pick up my car and bring back tomorrow. He said ok. I get back there within 5 minutes and he said they had checked it after I said Not to, that I was picking it up. So once again, I waited and waited and he said he left me a voicemail but I hadnt received it bc I had my phone phone off in the waiting room. So, they checked my transmission fluid and I had to pay the diagnostic fee after I told him I was on my way to get my vehicle and and not to do anything bc I couldnt wait any longer. I definitely dont recommend them.

The staff was very friendly and knowledgeable. Jeff Holland was very personable and helpful.

Easy to get approve for any car

Jeff was AWESOME!! He explained everything to make sure I dont spend extra money.

Customer service was not satisfying. Three hour wait on oil change with a pre-made appointment.

Good service, no funny tricks, good repairwork.

I had an apt and they were ready for me no waiting and it didnt take long with the oil change and tire rotation.

Great service.

Good

Customer service was great. The only downside is the wait time for an oil change.

The worst possible service experience Ive ever had, a service department that did not care if the service was her rendered and a scheduling department that must over schedule and does not adhere to promised service times. I will never return nor buy a car from this dealership.FYI, I was able to rescheduled my oil change at Bud Davis Cadillac and had absolutely outstanding service, even on a Chevy pick up truck. They were willing to work me in due to the unusual circumstances!

For any maintenance on your vehicle go see Tim Barrett and he will fix you right up. And if your looking to buy go see D Gales..

Was very satisfied with my service rating

Good people good job to work at good manger good owner I love it

Update: I highly recommend any potential customer of this company seek another service provider. Let my poor experience be the example.Long story short, customer service is not a priority. Unfortunately the environment created by the leadership fosters poor behaviors of the service advisors. The inability to relate with the guest shows through their actions. To sum up my experience I was told to go find a receipt not on record and to call to apologize after when I can’t find it. I found the receipt, promptly returning after. To cap it off it was clear that I was a bother. Ultimately, spending thousands of dollars and being a faithful customer means nothing. To be fair, I was provided with another company they had some custom work performed on my behalf. The message this business is loud and clear, they have too much business and their customers are not valued. Never again.5 star removed3/17/17 Had my truck serviced here on several occasions and my rep was very helpful! In addition, I had some custom work done and they arranged for the work to be completed by outside companies without me having to take it myself. Definitely recommend!

My oil change and tire rotation only took 45 minutes. Thank u very much for the quick and friendly service.

This service department not only SUCKS! But a Total RIP Off! Very Unprofessional and Very Poor Communication Skills! Ive heard every excuse in the book as to why they havent started the service on my vehicle. My vehicle has been in the service department for 6 days now and is still sitting there awaiting service for a starter replacement, oil change and an O-ring for a leak. I continue to call for updates and I continue to get excuses as to why they havent started the service but get different price quotes for the repairs. They didnt offer a replacement car nor try to satisfy this issue in a professional manner. When asked, the answer was We dont have one This is the second issue Ive had with this Collierville location and I Absolutely Do Not Recommend This Location To Anyone! If they had a Zero button I would put a long Negative sign in front of it! ----------------0

GREAT SERVICE, DIDNT TAKE LONG FOR OIL CHANGE AND TIRE ROTATION.

Very bad experience.

If you make an appointment with them dont expect that to mean anything. My appointment was for 7AM but was continually pushed back until the next day. I dont recommend the service if you want your car within a reasonable timeframe from when you make an appointment. Also, they did stuff without consulting nor confirming with me. I got charged $600+ extra for something I didnt even authorize that was non-essential. When I told them I didnt ask for that service and did not want them to continue working on it they said they were still going to charge me for the labor they did without my authorization. This couldve been a good experience if they communicated with me and only worked on what I asked, but instead I will be taking my business elsewhere.

Great service, beginning to end, hands down

Good Service. Just everything expensive at the dealer.

My best friend

Tim is the man, if you ever need anything there he is the go to guy

All good

EXCELLENT JOB

You can do better somewhere else.Will take advantage of you if you let them.

Mr Boyce always gives a better deal. Really helpful person

It should not take an hour and 50 mins for an oil change, especially when I have an appointment! Consistently that is the case here though. I watch, and my car sits there for an hour until I begin to complain then they take it back to do the work!

Quick service center, excellent staff. Marvin is great to work with!

I like most of the interaction Ive had there. I always request wayne now

Went in to have trucks trans. fluid changed. After fluid drained was told funnel used to fill trans was leaking fluid and had to replaced. Funnel was listed as defective part and recalled earlier, but I never got letter. Service Mgr. said no matter, I had to pay 651.00 to replace funnel that was on recall as defective. General manager did not return my call. Do yourself a favor and dont go to Sunrise in Collierville. CRIMINAL ENTERPRISE!

Great place to go if you need a vehicle

Service was very great