Ordered a mocha. Sappy sweet and weak coffee flavor. Tasted like something out of a parking garage coffee machine. Was hoping for rich coffee and chocolate flavor. Instead got a artificial syrupy flavored drink. Could not stomach. Took a couple of sips and then threw away.

I would give 0 star if I could, baristas had really bad attitude, looks like they hate their job so much.The latte was extremely hot I couldn’t even sip on it so I asked for an ice cube and she just put a cop full of ice once I tried the latte omg worse latte in my life, it shouldn’t even be called a latte.I rester Ed it and she didn’t even bother to apologize or offer to remake it or give me a refund. Would not recommend this place.

Davonna did a wonderful job as the only barista with a 30 minute-wait, no-end-in-sight line. She made sure to ask each and every person how they were and tell them good morning, she multi-tasked like it was nothing, and I had my order within minutes of placing it. Get this girl some help, you dont want to lose her. 7/27/21 7:35am terminal 244. Thank you Davonna:)

Real nice place the food was really good

Well, dont show up 20 minutes before closing. Unless you want cold coffee and attitude. Sorry but offering to microwave my $4 cup of coffee is not cool.

Worst Latte I ever had. Tasted like water with milk

Lady at register had an attitude and acted as if this is the last place she’d like to be and it is only 0630. Damn near 30 people in line and only two people working and both had no sense of urgency.

Decent coffee and decent breakfast.

Staff were very friendly & polite, and my coffee was ready quickly. Perfect!

It was 4:00 02/02/2021 in the airport of all places, not a place to be unfriendly, at least fake it . I seemed to have bothered the texting plans . I will choose somewhere else next time.

Watch yourself. Ordered double espresso and they called it, made it, but charged differently. Didnt process refund.

Very very rude cashier!! When asked about what time they opened she became smart mouthed and belligerent and acted like she couldnt hear my question then responded with snide remarks!! Horrible customer service!! This happened on 11-21-2020

Cashier was very rude. My mother can’t read that far and said yall don’t have caffeine free ice blended drinks. I knew this was not true.

Waited in line for 10-15 minutes to be told that they are only serving coffee and it was due to staffing. Maybe you should update your menu ... My purchase would have been 5x the price of a coffee. There loss of revenue and a patron. But the staff did not care ...

No customer service and disgusting burnt espresso. You’ve been warned.

I just asked for a cherry blossom with almond milk. The young girl mentioned to her co-worker she was clocking out. Thus was Terminal A on Saturday August 17 at 9pm. She made my drink half ***ed. It was not done well. Going to Coffee Bean website and place a complaint. I shouldnt have to go to Terminal T to get it rectified.

Internet here is insanely slow. But I guess thats good since most people here should be studying and not surfing the web anyway. Its a really spacious shop with a decent amount of seating although during the busier hours, it might be hard to find seating. Theres A LOT of outdoor seating though, weather permitting.Drinks are not bad and the baristas are all really friendly. Bathrooms are relatively clean and theres food nearby, making this shop an ideal spot to marathon cram for exams.FYI they do always ask if your drink is for here or to go.. what they really mean is do you want a glass cup or a disposable paper cup.

My wife and I were there today on a layover. The 2 ladies working behind the counter were amazing. Supper friendly, great big huge smiling faces, really made a stressful situation at the airport great. Both of those ladies should get huge respect from the company they work for.

RUDE cashier with clearly no ability to deal with humans. I told her I wanted a regular hot mocha. She rang up a large blended mocha. I had to correct her every step of the way, at 7am with no sleep.Barista refused to answer a man who asked for skim milk 4 times before she bothered to respond. She was very rude and dismissive.These girls act an awful lot like they hate their jobs.Only reason for 2* is because this mocha is tasty.

Service was quick and polite. Coffee wasn’t the best. Kinda tasted like a powdered coffee drink but not bad otherwise.

I had to decide if I wanted to throw the coffee away or politely decline. Ended up throwing the coffee away.Cashier took about 5min to take order because she was busy talking to coworker, and the lady who made the drink made a wrong drink first, then just pour the drink to another cup. Coffee became blend and basically a dirt water.They also dont receive cash saying they are not authorized to use it. I guess that make sense considering they cant be trusted with a cup of coffee.

They are listed as closing at 10pm. I went to the location in terminal D for a green tea frappe at 9pm... The employee states that the blender is down.. so I come to this location in terminal T... This employee states we dont have those right now... They dont close for 45 minutes? You dont have them or you are so lazy that you dont want to clean a blender? I dont understand how these locations are managed.... Corporate needs to come secret shop the employees I mean look at the ratings!!!

I’ve been to this specific location more than once and every time it isn’t open. This time, it was supposed to be open at 5:30. When we arrived at 5:45, the employee was talking to one of her coworkers next door, the gate was down and the lights were off. She finally walked over to start opening and after a few minutes I asked her if she knew about how long it would be (we had to board soon). She kept her back turned to me and muttered “uh-uh”. I then asked if she could possible give me an estimate. “At least fifteen minutes”. Irritated due to the fact that it was already nearly 30 minutes after the posted opening time and that we had to be at our terminal soon, we decided to leave. The woman working this morning was incredibly rude and unprofessional. Wish I had a better experience because I love the coffee bean.

Great coffee and snacks, friendly service.

My wife wanted something without caffeine, The Malibu dream is one of those options. As the barista was making it, we saw it is literally a Naked that they blend with ice and add whipped cream and charge $5.00. How about advertising that? If I knew thats all it was, I wouldnt have paid $5 for it.

Got a matcha latte and a cherry blossom tea. Both were delicious! Service was quick and the barista was polite.

I just stopped here around 9AM this morning, Friday, November 27, 2015. Bagel and latte were fresh, very good. However, the rudeness of the person taking my order over-shadowed that for me. Wasnt crowded; only one person behind me who came in after I placed my order. Completely unnecessary. No latte and bagel worth that to me. I am certain Im not the only person travelling through who wasnt familiar with the menu. Certainly wont stop there if Im passing through again.

Coffee filter not changed. Tastes like burnt brown water?? Counter a mess with liquids. Very dirty and random people in neon vests walking in and out from the kitchen and behind counter.

I’ve never seen anyone hate their job more and have less intrinsic motivation than the person who just served me. That seriously made me hate buying coffee. Whoever her manager is- please help her out and fire her to put her out of her misery. And please make sure she never goes near the customer service profession again.

Love the Coffee Bean!! Way better than Starbucks in my opinion. I miss having them everywhere like they are in the West Coast. Very flavorable drinks.

3 people got their order before me . When I asked about my order, it was never put in the oven to cook. No communication with customers, too busy gossiping with each other, paying g no attention to customers. My order took over 10 minutes to get tomato &spinach panini, and mint tea.

Very rigid order screen system cant handle specials. Person at the counter was not well trained . Ordered a decaf Americano with 5 shots. Got the basic because the order was not processed properly by the server. Caught a LOT of attitude from the barista when I asked about my extra shots. She had a thick Jamaican accent and simply answered the I said I paid for the shots bluntlyNo you did not!! I mean just like that. Wait til you board to get coffee free these people are understaffed, incompetent and just plain RUDE! AVOID AT ALL COSTS!!!!

A rare place where you can so much enjoy your coffee. This Cafe meets all its own standards allowing a nice spot to catch up on biz or with friends.

Dont let the exterior and interior (small, limited seating) run you away. Everything is so good here and the employees are super friendly too. My fav is the pastrami bacon cheese jalapeño, gotta go get me another one now. :)

The hours show that it opens at 5 or 6 AM but the last few times I was there at 8AM they were closed. When it is open, I enjoy their Mocha.

Asked for an iced white chocolate mocha, was told regular iced coffee was my only choice even though it says white chocolate and espresso are options on there menu.

Nice variety of tea! Herbal, green and black that I took note of. They had their own brands too, which I hadnt tried before (and Im a big tea drinker!)

Ordered a large coffee. It was hot, it was good. I would order it again in the future.

Excellent staff and cute location! Those mini donuts tho. Yummy!

Quite a few things wrong with this establishment. I brought my own cup to save a cup (yes, even carrying it around the airport), and they wouldnt use it. I get cross contamination, but... Wash your hands? My cup shouldnt be touching anything behind the counter. Then, I asked for a splash of a non dairy milk. Thatll be .70¢... Really? For a splash. Dont get me wrong, Ill pay the extra money when Im getting a latte, but literally, a splash? But, topping on the cake, the baristas referring to me as that lady with me standing right there while one was asking what that ladys problem was. Coffee isnt good enough to have that low of a level of service. To the business in general, please look up sustainabily and the growth of the non dairy milk industry. Help us allergy folks out!

Place is never open in the mornings despite saying open at 5:30. What is the point of a coffee shop that only opens around 8, and inconsistently? I’d rather walk to another coffee shop at the airport than take the risk of walking over to this place and it be closed.

Not a great visit. It was about 7 in the morning, I was flying out of T concourse and saw the coffee shop. There where 5 people already in line, I noticed only 1 person behind the counter ringing people up and then had to go make the drinks. This made the line move very slow. The lady who was doing the work wasnt very pleasant. If you gonna stop here make sure you have time.

They get one star simply because they were open. I ordered a iced coffee they told me that they couldnt make me one because they were out of cups for cold drinks. I explained that I didnt care what kind of cup it was in. She replied by asking me if I wanted hot coffee instead. I chose not to purchase anything. I frequently travel thru the Atlanta airport...I will never purchase anything from them again. When hiring employees you should choose someone competitent enough to decide to simply use a different cup.

The absolute greatest staff. Very happy and accommodating. And my coffee was delicious! Highly recommend!

I’ve always loved The Coffee Bean significantly more than other coffee chains, but this one wasn’t so great. Aside from being overpriced because of being in an airport, the service was very poor and halfhearted.

Love the coffee and teas here. The Medicine Bomb is a life saver.

Very bad service, Employees nasty attitude after being asked about, why I had to pay with my credit card when I wanted to pay with cash. The employee stated, she had no authority when it comes to the use of the cash register. Meanwhile she is rolling her eyes, bothered that I simply ask why. At no time was I rude to them.

Extremely sweet. Taste like a cup of syrup, maybe 2% coffee flavor. I thought Id try something other than starbucks, but I made the wrong call!

I visited this location for the first time ever while waiting for a connecting flight. I was greeted by Alessia. She recommend that I try my blueberry muffin warmed. It was delicious. My drink was perfect. There were probably 6 or seven people in line. Alessia was cordial and friendly to everyone. Her colleague eventually joined her at the register but Alessia insisted on finishing the orders she had started. I just wanted to publicly acknowledge Beautiful Alessia she is an awesome young lady and will go far in life if she keeps this winning attitude.

The Pomegranate Blueberry drink, which is classified as a Non Coffee Beverage on the menu, did not taste like pomegranates or blueberries. The texture was grainy and the aftertaste was horrible. The employees were cool and I was able to exchange it for the delicuous decaf green tea.

Coffee a little 2 strong for me. But great customer service.

Very good coffee but airport prices hurt ouch!

The customer service was HORRIBLE. I visited the location on D concourse around730 AM on March 13, 2919. The barista was rude and not helpful to this first time customer. The processing of orders was also very inefficient. My order was also subpar. I will never give this company my money again.

Stopped into Concourse D and two girls working never greeted us, but were complaining about previous customer. We placed our order and they were very short and curt. While we waited, another lady came in and asked for info on drinks. The girl making ours was very rude to her, telling her to just get coffee with cream and make it easy for everybody.Who hires and keeps employees like this?!? How many rude comments does it take before change is made? How about some customer service training???

The two ladies who work here were not friendly at all. I asked them (and handed them) a Splenda and asked them to add it to my cappuccino before the milk was added so it mixes. She told me sorry only self serve. When you are paying 5$ for a coffee you expect better service!!!

Got an iced coffee and no complaints about the service, but the coffee was basically brown disgusting tasting water. Threw it out immediately. $4.60 down the drain.

Ordered a double shot regular latte, tasted like frothed milk, not even a slight espresso taste, asked for a real latte, got attitude, they only exists because there is no other option in the T concourse.

The barista was very unconcerned about everything. When asked a question she rolled her eyes, spoke too low and didn’t seem like she wanted to be at work. Three people to include myself walked off without ordering. If you didn’t make a lot of sales today, she is the reason. 🤷🏽‍♀️

$7 for a coffee that was completely undrinkable. the barista burned the espresso so bad that it tasted like burned milk. the women there are also incredibly rude. ATL needs to swap this out for literally anything else.

If Negative reviews were possible, this place would have them. Solely for The service provided by Brittney, D concourse RUDEwould be an understatement. BTW thank you for the coffee with no lid. I was not aware you had to ask for a lid, for hot beverages.

Thank you, Jordan, for your friendly service - a bright spot in a stressful travel day !!

Hard pass. Ordered a bagel that was either old or warmed in a microwave or both bc 20 minutes later it was so hard its inedible. Couldnt get thru 1/4 if it. Coffee wasnt bad and neither was the service.

Go elsewhere (even McDonalds) for better coffee. I took one drink of this cafe au lait and threw it out. Weak, colored water. If I had been in the position to do so, I would have take it back for something else.

Good tea. The lady at the counter was really nice.

I asked for a cranberry muffin and they gave me a blueberry one. I honestly wasnt going to complain about it until I found a hair in the muffin.

The service here is terrible and the workers are so toxic. Stay away!

Selections was limited. Not much of anything on display. Lady before me got the last two chocolate muffins. Leaving me with the choose of the last two chocolate fill croissants. Yummy.

The man working there needs to be fired. I think his name is Baker. Embarrassed an elderly lady who didn’t know what to order, ignored me three times when I tried to ask him what milk he had used in my drink, rolled his eyes, and steamed my friends coffee so hot that he burned her. The way he treats customers is completely unacceptable.

Shaniqua was the ruddest person ive met. Walked away as I was ordering. Then asked if it was time to leave. They didnt have many items on thr menu.

Cashiers are very rude... she messes up my order, I asked for a frozen coffee and she gave me hot coffee... she looked aggravated... every time I go there she always looks like shes bothered.. customer service is not for everyone 😒

Got their coffee before a flight and it did not taste good. Seemed very bitter or stale, even after adding cream and sugar. The staff wasnt very friendly either.

I ordered hot chocolate from a very angry lady, not semi warm chocolate that tastes like nasty. Less than satisfied.

Not open on time line waiting they don’t care talking In the back while people missing their flight. Never coming back.

Great coffee to wake me up from traveling for over 8hrs.

In the air terminal, high prices, but good coffee & snacks.

Very kind staff, but clearly understaffed and without adequate supplies. They ran out of both coconut and almond milk at 10:30 am! Completely unacceptable. Take the train and go to Starbucks instead.

This place was trash. Slow service. No urgency. The coffee I got was watered down. Taste more like ice. Go somewhere else.

Excellent, uber friendly staff. Easily customize drinks; great coffee.

Had to take my pastry to the trash. Seems it was there for a couple of days.

They wont sell coffe beans! They only sell brewed coffe! I really wanted to take coffe beans home to brew there and it wasnt possible!

This place is terrible... first “Kayla” is rude, tried talking to her and she ignored me, when I asked why she did, she said “I ignore most customers”. Then when I picked up my $5 coffee, I asked for a cup of water, they said “no, you have to buy a bottle of water”

Horrible coffee. Service even worse.

2 hours before closing would only sell hot drinks because they were “about to close”.

I thank the staff for being so nice and helpful

Good service but the coffee was so bad I the it away. I asked for a very small amount of sweetener and got the sweetest coffee Ive ever had.

We had two of the worst coffees ever here. They had no idea what they were doing and I never had a coffee served so hot I still wasn’t able to drink it 20 minutes later.

My favorite!!

The worst capuchino!!!! Where is the coffee?

Line of 20 people and the employees working could not care...”wait for the orders to back up before I start working” while eating a breakfast sandwich one employee said when she reported to work

I only get to have my favorite drink (Chai tea latte) when Im in the Atlanta airport. I risked missing my flight to go to concourse A. At 9:30pm (after she stopped chatting with her boyfriend ) the chubby black girl informed me that she wouldnt make me a latte bc she was closing in 30 minutes. Thurs July 7 2016. Service sucks!

Fast service and great customer experience!

Slow service and very very expensive. 2 drinks and a muffin took over 8 minutes to get after waiting in 15 minute line and cost over 14 USD

Best to skip it. Or skip the matcha latte and cold muffins, at least.

Quick service for airport!

Coffee was okay but the service really needed improving.

Good selection, they also have matcha

Quick cup of hot joe.

Rude staff and could not serve customers or open register because they did not have key.

At concourse “D” in Atlanta airport and just had the rudest service. Before I placed my order, She asked how I would pay. I replied “cash”. She replied “I aint got no cash” and looked at her co worker and said “do you have cash?” He co worker replied “nope”. What a rude mean evil person!!!!!!!!

A nice non Starbucks coffee shop.