Really cant understand the bad reviews, why because their hours were wrong????? You just cant satisfy some people. My experiences have always been great. Helpful courteous and knowledgeable. And Eva has always been a doll, nothing less than exemplary.

Kierra was beyond helpful and sweet. Thank you for helping me with the packing of my orders. Eva is extremely helpful as well

Hours needs to be updated & it would be nice if you had more than one person working in the whole store. The line is always out the door.

Made an appointment for fingerprints, drove a long way to get there, and then was told the usual person who does it wasnt there. Was told to just come back another day. No apology or anything.

I wish I could give negative stars. This location is terrible. The manager or main lady there is super rude, they’re very disorganized. It’s honestly worth going to an another location near by because this place is terrible and you will be waiting for a long time to get service. I have never ever seen one of these stores with at least 10 people waiting “inside the store” and only 2 people working, and only the nice young man really giving costumer service. Very upsetting, these are still Covid times and it’s scary to see so many people in such a close space.

Would give ZERO if possible. Do not use this location!!! My package was held hostage. I walked in the store yesterday at 6:15pm fully vaccinated, as per CDC guidelines was unmasked. As I walk in I’m told to violate the CDC’s guidelines on mask wearing. It is safe to say I was in fear for my life. This woman could’ve been immune compromised and refused to double mask, for my son and I. I felt so helpless over the importance of my package. BEWARE!!!!

Please dont waste your time. Worst customer service experience I have ever witnessed. Very sad. Now I have to drive to a further location to get better customer service. Smh.

This location needs to update their hours online. Second time Ive been in a year and the hours online are incorrect - maps says theyre open and theyre closed. Had to wait for them to open, as did many other people. Its not difficult to change your hours online, just do it.

Came to this location twice to drop off a shipment. First time was on a Thursday at 6:30PM, place was closed. Tried again on Friday, arrived at 6:00PM and again was closed. There was people inside but the door was locked and the Rep signaled it was closed. The hours of service says it closes at 7:00PM. Terrible, avoid this location if possible.

This location is conveniently located with easy parking. I have always received efficient and pleasant service.

HORRIBLE.I walked in to put packages I already labeled on the counter. The associate stated if I didn’t want my packages “missing” I should wait in line.Geez. Do you not know what your doing or organized enough to know what is what.That is insane. I was always able to drop and go at my other UPS store.I will drive to another store for now on.

Nothing but incompetent staff.Contacted THE UPS STORE HEADQUARTERS IN CALIFORNIA. TWICE TO COMPLAIN ABOUT THE STAFF AT UPS STORE #1557.RETURNS MY MAIL TO SENDER AS ADDRESSEE UNKNOWN. NO IDEA IM A CUSTOMER. IM THERE ALMOST EVERY DAY.TALK TO THE GUY WITH GLASSES AND NO NAME.CLAIMS HE IS NOT THE OWNER. ACCORDING TO THE UPS STORE HEADQUARTERS HIS NAME IS DAVID ZINN.THE MANAGERS NAME IS JON SIEBERTMANAGEMENT AT HEAD OFFICE NEEDS TO BE BETTER INFORMED ABOUT WHO OPERATES AND MANAGES EACH UPS STORE OUTLET.REGIONAL MANAGER ABSOLUTELY REFUSES TO COMMUNICATE WITH ME.IVE LEFT TWO MESSAGES.IM ALWAYS FINDING OTHER PEOPLES MAIL IN MY BOX.HEY UPS STORE HEADQUARTERS WAKE UP.THE MANAGEMENT IS MESSING UP THE US MAIL.THIS IS A BREACH OF CONTRACT!!!WHAT DOES IT TAKE TO WAKE YOU MEAN SPIRITED PEOPLE UP. A CLASS ACTION LAWSUIT IN FEDERAL COURT.YOURE MESSING WITH THE UNITED STATES POSTAL SERVICE AGREEMENT THAT AUTHORIZED YOU AND YOUR FRANCHISES TO HANDLE THE US MAIL. THIS IS MAJOR DAMAGESEE YOU IN COURT.

Need help getting a large item packaged and sent off but no one wants to work today. Ive been to a few different UPSs, this being one of them. Theyve all had excuses as to why they cant help me. Highly disappointed.

This location has a wide selection of products and the customer service at this store is top notch. When I need mailing items, this is the place that I will be coming to due to how the employees treat customers. Not many places give this level of service.

Avoiding! Dont Careing ! The No Go-ing Store ! ! go there if you Prepaid and Insured the Package they will not take they will send you over to the Depot in Deerfield.Due you not paying anything in the Store they treat you as an not worthy customer.Worst Customer Service Experience.After dragging 6 x 35 lb Package the Lady from the Store yell at me saying she not taking this kind of UPS Packages.Older Man ( may be the owner ) is rude dont greeting at all everything is to much for him most careless employee I ever experienced.5 $ min on credit card purchases??? jokeAvoid this Store will never go back again.

Online it says open on Sundays, i went there and is closed on Sundays, very misleading information, i cant believe how they lie to peopleWill never use them again

Mailed an important pkg on 1/11 at the Coconut Creek UPS store next to Publix for next day delivery and UPS lost it. Went back to the store many times and spoke to Eva. She submitted a claim form and told me Id get a refund check within 2 weeks. Its now 3 weeks later and Ive gone to the store every other day asking Eva when I will get my check. She tells me the same story over and over - that the Owner will email me a check. Still havent received it. I would suggest you go to another UPS store for your shipments or maybe go to Fedex instead a mile down the road. I give them ZERO stars but system only allows 1 star. Poorly run business in my opinion

All the time the door is open 8:30am at 7:30pm, the team are very kind with me, I just need say: THANKS ALL TEAM UPS!!!

Horrible and rude customer serviceGo to a different UPS

Shipped a package out for a friend who lost a parent. It was reported as damaged and has been MIA for over a month. Submitted a claim and have been forced to go in person multiple times to get anything done regarding the issue, since they dont answer the phone consistently. I am beyond frustrated with the manager here and have lost hope that I will be compensated for the package I sent to a grieving friend. Go somewhere else for your shipping needs.

Dont bother coming here. See if there is another UPS nearby. Or bring snacks and a movie to watch. Slow slow slow.

Really slow service, hours posted are incorrect

Simply slow and a hassle to deal with. They dont seem to be well staffed or phased by disappointed customers

Employees in the store are totally incompetent and rude they leave you waiting while they take care of other customers they don’t even know how to use the computer system since when is UPS hiring such incompetent people

Absolute worst store! Long line, horrible service, and incompetent employees.

Not coming back again. I came in to just get something printed and I’ve been waiting for more than 30 minutes because someone working in the back couldn’t get off the computer for 2 minutes. I guess customers’ time is of little value. Worst part is that I am 35 weeks pregnant and standing for too long is a pain.

The store was closing soon, so I called ahead to see if they can wait 3 mins. The rep said yes theyll wait. But when I got there exactly 3 minutes later, she locked the door on me and waved. I dont get why she couldnt have just said no.

I am so happy 5star exotic providing rental is provided this is the excellent service to customers. The rated are very nice this is the very best 5star exotic rental

Great service. In and out fast

David was extremely helpful and knew exactly how to pack and ship something very valuable to me. Definitely recommend this store to anyone looking for help in shipping. The store was also clean and the other associates working there were friendly.

Its a shame that i cant give this a -5 rating since that would be more appropriate.My sister had items that were supposed to be shipped out by them but instead they not only shipped out an empty box; but they also failed to retrieve the items that were supposed to be shipped. That is absolutely unacceptable!!!

Eva was fantastic. Great community shipping store!

John and the staff here are always so very helpful and willing to go the extra mile for you by far the best UPS store in south Florida!

Customer service at this location is nonexistent. There is an older guy who works there with glasses.. Not friendly at all. I will avoid this location from now on.

Horrible rip off of a store. Never deal with David, total liar, does nothing but blow smoke. Quoted over $270 for a simple shipment, took over half an hour just to get the quote. Went to FedEx, they had me out the door at a third of the price in 5 minutes. Scam artists!

John, the store owner, is a big liar. Promises customers to do a process of compensation that he never has the intention to do. Never believe a word he says...ALSO, a fragile sticker to protect the shipment for him is worth thousands of dollars that’s why he never puts it on the box even he promises to do it, and he doesn’t care about the condition as to how the box gets delivered!!

“This package was packed and given to USPS for delivery. It is true that the package was delivered empty, but it left our store with the items inside.” This is the owners response from my previous review. He doesn’t even have proof that the package left his store with the items inside. When USPS picked up my package it weighed significantly less because there was nothing in it! The only people that would know what was in my package to steal it are the UPS employees. His cameras don’t work and he trusts employees blindly so don’t even risk doing business here. There’s another UPS store right down the street. SHADY SHADY SHADY

Excellent service

Don’t even bother going here

Always quick and easy over there. Ratings should be higher in my opinion.

Says closing on Saturday at 3 pm but they close whatever time they want

This has to be the WORST, and when I say the WORST, I MEAN THE WOOOOORST UPS I’ve ever been to. The customer service was HORRIBLE!!! I’m a business owner so making copies and faxing papers have become apart of my weekly work regimen. I just recently visited the Coconut Creek Usp to make copies and fax some very important documents. The lines were threw door, to use the copy machines. Costumers before me in the line to use the printer were asking for help with the printers, no one lended any Assistance. I personally feel they’re understaffed. Furthermore after nearly an hour wait i finally was able to make copies of my documents. I then proceeded to use the fax machines where once again, I had to wait in a long line of irate customers, complaining about the poor customer service and the outdated fax machines that seem to not working *just my luck*. Long story short I had to leave the store and travel miles to anothe UPS to fax the papers. Whoever owns the Ups in coconut creek needs to clean house, start with a new staff or sale his Ups to someone else.

They seem a little sad. No greeting, or acknowledgement upon walking into the empty store. Well one guy did look up and then back down at a box. Please feed them, or something. Three people working up front and all were silent.

Always fast & reliable. Can handle big and small shipping jobs and always goes the extra Mile. The Coconut Creek UPS store is where I go for great service.

Very nice staff. Very helpful to me. FYI: 7.99 for first notary, 4.99 each additional.

My package was not scanned the DAY IT WAS RECEIVED!!!!!!!!!!!!!!!!Update! My package mistereisly disappeared,,UNREAL....

They are always cheerful and willing to help. Ive never gotten a negative attitude from them, even when I asked really dumb questions!

So i went to this ups store and they help me ship my return package back to my sell over sea, very help full, and they give super good customer service

If I could give this store 0 stars I WOULD! This was the WORST establishment I have ever stepped foot in. The wait was LONG, the employees were NOT helpful at all and EXTREMELY unprofessional. I can not believe that this place is even still opened. I will NEVER step foot here AGAIN. DO NOT EVEN WASTE YOUR TIME GOING HERE.

I love that customer service! They really care and now what to do there!

Great services! Perfect customer service!

Totally love the fast service and item/product

Not helpful and rude staff

Quick and professional only ups i go to.

So gentleman staff, great customer service

Never before I was charged for piece of tape anywhere else. Clerk informed me about this after packing was done as well.

PLEASE do not do business with this UPS store. I gave them items to pack and ship for me only to find out they shipped an empty box. BEWARE, these people are crooks.

Very helpful nice staff!!

Shop is open but no one home at 8.40 in the morning

Highly impressed

Professional, helpful, knowledgeable