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Tom Stevens Optical
4800 W Hillsboro Blvd a16, Coconut Creek, FL 33073, United States
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Tom Stevens Optical
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Ev
Review №1

We have been using Tom Stevens Optical for years. As we age,of course, our needs change. He, and his staff, are always up the challenge, no matter how complex. If there are any questions, Tom checks with your Dr. PLUS, the premises are clean, modern, and inviting. There is a large selection of glasses from high end designer to equally attractive low price frames.. His prices are VERY competitive. My husband and I highly recommend this place. Go there. You will NOT be sorry.

Ch
Review №2

Great place, amazing staff all very helpful and kind. clean and quick. Everything was super smooth and everyone is super knowledgeable. great place overall highly recommend to everyone!!

Re
Review №3

After going to 4 optical places for glasses I was recommended here to see Craig. From the outside it looks small. When you walk in there are thousands of frames. Craig knew based on his vast experience what type of frame I needed. He did an excellent job and I love them. I had to have the lens remade due to the prescription error by the dr I went to outside of this office. They were wonderful, so knowledgeable about products, customer focused and spent all the time I needed to be a very satisfied customer. Loving my new progressive lens and Lily Pulitzer frames. Thank you Craig. I would never go anywhere else after this experience.

Ma
Review №4

Tom Stevens Optical is the best place to buy eyeglasses. The prices are great and the quality is excellent. The owner Craig is very kind and goes out of his way to help his customers, the optometrist is excellent, and the staff is kind and helpful. If you want a great selection of eyeglasses to choose from and great deals too, then Tom Stevens Optical is the place for you!

St
Review №5

So about 15 years ago I went to Tom Stevens Optical because I needed an eye appointment. I ended up buying a nice pair of glasses with nice lenses. The price was fair and I found something I really liked. The owner, Craig helped me and I liked him for his personality, knowledge about glasses and his help.Not even a month after buying the glasses I was sideswiped by a car that was traveling around thirty miles per hour. I was taken to Delray Medical Center with life threatening injuries. The force of being hit so hard made it so the glasses were lost completely. I ended up staying in ICU for a week.From the hospital I called and spoke to Craig and he reordered the glasses and lenses and handed them to me without collecting a penny from me. He then told me, “Don’t worry about paying me right now. Just pay me when you can. WOW, who does that? No one! But Craig did.I am telling everyone we go reads this review. If you need glasses and you buy them from anyone else you are wasting money. Craig is always fair on his prices and he gets the nicest frames on the market.I am writing this review while I sit in Craigs office getting my new Oakleys with Crizal lenses. I will never buy glasses from anyone else unless he retires! CRAIG IS THE BEST!!!

Ma
Review №6

As a retired Optician myself, I’m extremely picky about my vision. Both the Dr. and Craig far exceeded my expectations. Everything was explained in detail regarding pricing and the recommendations were spot on. This is a real hometown optical. Highly recommended. Thank you for your time and patience.

Do
Review №7

I have found Tom Stevens Optical has the best customer service ever. I have purchases glasses and had numerous repairs done in the past years, and they never disappoint. They can repair almost every issue you can have and have more choices in frames that anywhere I have been to.If you want personal, professional, and caring service this is the place to go. Please support this small business over the big box stores, you will be glad you did, and will walk away with having new friends.

Do
Review №8

Great place and always very accommodating. Large selection of glasses to choose from and highly recommend this store.

Na
Review №9

When everywhere else turned me away because of my high prescription, they went above and beyond helping me out. They were very knowledgeable about the frames I should look for to best fit not only my face but what would also work best with my prescription. They explained every last detail about the different lenses. They even kept me updated on the progress of my glasses. Everyone here is amazing. In the end I purchased two complete pair of glasses. When I picked them up I was so happy with how they came out i then purchased prescription sunglasses.

Ta
Review №10

Excellent customer service. The owner and the employees who work there are wonderful and very helpful. I highly recommend Tom Stevens Optical!

Ic
Review №11

I visited Tom Stevens Optical to purchase some glasses and was amazed by the selection this store carries. The owner, Craig, was wonderful spending so much of his time with me to find the perfect pair of glasses that would work good with my prescription. I have seen his work before through a friend and it was excellent. When I picked up my glasses, I was blown away at how great a job he did. This is the only place to buy glasses. Excellent service!

ye
Review №12

Very good customer service and very knowledgeable place. I have been to few places and diff doctors. Decided to give this place a shot since i moved to the area from miami. If you want quality service and good prices go here. Craig is very knowledgeable and has been in business for about 40 years. He explained to me everything I needed to know and even more.

pa
Review №13

Craig was wonderful, he took care to fix my glasses was really commendable. Craig your kindness, sincere caring makes Tom Stevens optical an exceptional place to purchase Optical. Thank you so much!

No
Review №14

In my 25 years experience with retail Optician businesses in South Florida, Craig from this Tom Stevens Optical location has proven to be the most honest, most reasonable, most transparent business owner. He has also shown to be a big picture retailer that understands his business depends largely on his character and business model, and as such makes his customers satisfaction a top priority. Craig trusts that the whole policy of his customer service, pricing, and keeping up to date with the latest technology and styles for eyewear will result in repeat business without having to resort to the chicanery of the big chain profit schemes. If he is unable to provide you with the product you are looking for he will be up front and provide you with guidance. This community needs more business owners like this.

An
Review №15

I have been going to this place since 2004 and found no reason to go elsewhere. Caring, human, professional and prices are reasonable too.

St
Review №16

I have been to many different optical stores over the years. I have never been happy with any of them until visiting Craig. He is very knowledgeable in all aspects of eyewear, his prices are very reasonable, and he really cares that you are happy with your purchase. Every request I had was answered with good advice and the result was eyeglasses that worked great for my need.

Ka
Review №17

The doctor and team here are extremely caring of their patients and take pride in delivering a great experience for their customers and it shows. My 7 year old daughter, and I are customers of Tom Stevens Optical. They’re great with kids, and have a nice selection of glasses for both adults and kids! Including designer frames.

En
Review №18

This place is fantastic, they really know what they are doing, with great dedication to details. Youll get the best advice, the best products and the best service, with nice, friendly smiles.I do care about my eyes and I trust Tom Stevens Optical to take care of my eyesight.

Se
Review №19

A big thing for me when in a shop, is the attitude and customer service that is provided. Craig and his crew are some of the nicest people in the game. Felt like i was dealing with a friend, not a salesman. They truly care about getting your vision right. And needless to say, both my contacts and my glasses, were on point. Seeing better than ever!

te
Review №20

We have been going here for years to buy our cycling glasses. The selection is the best and service is even better. Very helpful when it comes to our prescription lenses!

Da
Review №21

If you want to see better with your glasses than you ever have before... Go see Craig at Tom Stevens Optical. I cant believe the difference in the lenses he has to offer versus the lenses most other places will try and sell you. Plus you cant beat the customer service over there, its 5 star. Thanks again to the staff at Tom Stevens Optical.

Ma
Review №22

Been going there for two years now and so happy to have found them! The doctor is a straight shooter..not a hustler for the retail side; speaking of the retail side, the optometrist, Craig and his well informed staff are helpful, attentive and caring! Not so easy to find the combination of service, awesome glasses selections and a trustworthy doctor all in one place! Thanks to all!

Bo
Review №23

The BEST! They have the newest designer frames and always customize my lenses. I live in West Palm Beach and theres no where else Id rather drive to for my eyecare. Customer of 11+ years

Pa
Review №24

We wouldn’t consider going anywhere else for our eye care. Dr. Marder, Craig, and Alice are outstanding, and provide personal care and service upon every visit. Large selection of quality frames provides a plethora of options, and their personalized service allows you to find the frames best suited for you. We couldn’t be more pleased with Tom Stevens Optical, and would highly recommend them to anyone looking for quality eye care.

Ji
Review №25

Ive been going to Tom Stevens Optical for roughly 10 years. Ive never had eye insurance, so as a 19 year old at the time i couldnt afford much. Dr. Marder is the nicest eye doctor to walk this Earth. He makes sure EVERYTHING you touch is sanitized, youre comfortable and that you understand everything. Craig greets you at the door with the warmest hello! We picked out an inexpensive pair of glasses that actually lasted me 6 years longer than expected.. These guys are so speedy on contact lens deliveries, its always a genuine pleasure coming in. Now as an almost 30 year old, Craig still helps me with the newest contacts for my dry eyes.. Dr. Marder still makes me see clearer than Ive ever seen. The other emplolyees are just as helpful, but these two will have an impact on my life forever. FOREVER A CUSTOMER.

Jo
Review №26

Easily the best place to get glasses in all of Broward county. Craig and Alice were very helpful with making a selection on which pair of glasses and shades fit my face best. And boy do they have a huge selection, if your looking for something specific you’ll find it at Tom Stevens Optical.

Od
Review №27

Two places I never trust, car dealerships and optical shops. If you find a car dealership you trust, you stick with it for life. For the first time in my life, an optical shop earned my trust. Dude to convid 19 I could not afford much. My two year old son broke my glasses and I desperately needed a new pair. I let the folks at Tom Stevens know my situation and to my surprise I was still treated like a king. He showed me what was in my budget and helped me save money. Never made me feel uncomfortable or less than. From now on this is where I will advise my family and friends to go.P.s. they had my new glasses done in 45 min !Thanks guys!!!

Ma
Review №28

Great customer service! Very knowledgeable, very prompt and efficient! I definitely recommend this place. This is now my place to go. Very happy with the results

Me
Review №29

This review is long over due they are amazing! I’ve known Craig for years he’s an expert at what he does and just a really nice guy no matter how many times I’ve moved I always go back because it’s worth the drive. My mom loved going there too you are treated like family and you know you can trust them. She wrote her own review on Yelp before her unexpected passing but I didn’t see it until after it was an honest review and really sweet!

De
Review №30

Tom Steven’s Optical is a great place to do business. They are ethical, honest, and fair. They honor their word and stand behind everything they sell!!! They have the best collection of glasses and will try to find your frame if they don’t have it in stock. I have been doing business with them for 18 years. Eyeglasses sunglasses, contacts- all of it. I cannot say enough good things about Craig and this business. If you are looking for a reliable, reputable optician, this is it.

De
Review №31

Fabulous place; recommend to anyone who is seeking a fabulous selection of eyewear and outstanding customer service, Craig is a gem and without a doubt a 5 star experience,

Yo
Review №32

I love this place. Everyone is 1000% friendly and I appreciate being in an environment where you get the maximum help. The owner gave great suggestions to glasses frames and designs and I felt very welcome getting my glasses from there. I recommend this to everyone! You won’t be disappointed!!

Be
Review №33

Ive been Craigs customer since 2007. The service he provides is exceptional. Ive worn glasses since I was 7 and this is the only place I will go to now. You feel at home and the staff will fit you with perfect pair of frames, making sure they are the correct size for your face. They are also very knowledgeable on current lens technology and are able to satisfie your needs and your budget. I drive from sunny isle because of his service and a wide variety of frames to select from!!

Ma
Review №34

Tom Stevens Optical has been fantastic! Craig really came thru for my husband. He is a healthcare worker working long hrs fighting the COVID-19 pandemic. His glasses broke & he couldnt get in to see anyone at this time nor could he leave work. Craig was able to help pick frames super close to what he had and put lenses in w/ his Rx on file. He shipped them priority. Totally hands free service. Awesome service! I highly recommend Tom Stevens Optical!!!

Da
Review №35

Was my first time there and the staff was super friendly. The doctor there was also very nice and knowledgeable!

Va
Review №36

Ive worn glasses since my mid twenties. I recently had cataract surgery and needed a blank lens put in my glasses. Tom gave me same day service for cost. Once my eyes stabilized, I shopped for my new glasses. Tom had the best price and the best selection. His staff really knows the business. I am so lucky to have found someone like Tom to help me through my illness. Its hard to find someone you trust here in South Florida. I trust Tom.

El
Review №37

Great service and reasonable. The owner, Craig Lictner is a top-notch guy who will never give you a bad deal. Hes very honest and will go the extra mile for you. You couldnt do any better anywhere else. If you have a problem with your glasses, as they say we can fix the impossible. Ive going there for 11 years.

M
Review №38

Wide selection of glasses, sunglasses and more!! You will find the perfect accessories for your lifestyle!The staff is amazing their hospitality in the glasses business is superb, I cannot recommend enough to give this place your next destination for eye wear!Thanks Craig! You have an awesome staff!

Tr
Review №39

If youre in the market for a new pair of glasses. This is the place to go..Customer Service at this place is bar-none. Had a pair of sunglasses that i was about to dispose of and decided to take them here to see what could be done. Craig took his time and repaired these glasses and made them feel and look like new. Thank you so much

An
Review №40

They are great and polite. They really do care for patients and their eyes, giving you the best advice custom to your eye needs. I will never go anywhere else for the years to come

Su
Review №41

I always use this Optical and have for many years. He is fair with good quality frames and lenses. They are very nice and considerate.

Pa
Review №42

I am always treated with the best advice, lots of patience and great attention. As a customer for many years, I wholeheartedly recommend Craig and his team to take care of your vision.

Li
Review №43

I purchase my contacts from Craig at Tom Stevens Optical. Having been a customer of his in 1999, I have since moved to the westcoast and now live in Texas. I still buy from Craig because of his knowledge on the latest contact lens technology and also his pricing, and fast service. Craig and his team wont lead you wrong! I only wish I lived closer to visit their office from time to time.

Ka
Review №44

Tom Stevens Optical has been taking care of my familys optical needs for over 20 years. I have never been disappointed and would never go anywhere else. If you like personalized attention, good prices and great service from knowledgeable, honest people, this is the place to go!

Il
Review №45

Extraordinary service!!! Excellent professionals and a caring and supportive environment. I highly recommended.

Be
Review №46

Great customer service! I purchased prescription safety glasses, sports sunglasses and contact lenses and I can only say good things about Craig and the whole staff. They are very friendly, patient, helpful and professional. Craig especially, is super knowledgeable and full of options whatever your needs :) For all your vision needs, go to TSO, you will be happy you did!

Ca
Review №47

I asked around through my Facebook contacts for recommendations for an optician in the area. Several people recommended Tom Stevens. From my first visit, the staff and the doctor all made me feel like family. They fitted me for contact lenses, put me in trial lenses to make sure I was happy, ordered my supply of lenses after guiding me to the brand and type that were best for my eyes. I couldnt be happier. That was over a year ago. I have since referred several friends & family members and even brought in my teenage son to be fitted for contacts. They had the patience of saints teaching my son how to put in, remove, clean & care for his lenses. If youre looking for an optical office that will take care of you as if you are a family member...this is the place for you.

Jo
Review №48

Great inventory to choose from but more importantly you WILL NOT find a more patient, caring and knowledgeable staff anywhere. The customer service surpasses anything I have ever experienced. I have never posted a review on google but I just felt compelled to do so now. Huge thanks to Alice, Craig and John for your help.

PO
Review №49

I left the doctor I’ve been seeing 22 years for Tom Stevens Optical and I’m glad I did. Prices are better, service is very personal and they do everything you need very fast. Now my entire family goes here too.

Ca
Review №50

Very nice place, the service is great and Craig will fix the impossible as he advertises!!!

Jo
Review №51

Craig at Tom Stevens has been our familys choice for all our optical needs for the past 15 years. The store certainly has the widest selection of frames on display and the best prices on glasses. Students in particular will find a huge variety to chooses from. Craig does many types of repairs and doesnt try to needlessly up-sell. The store honors all medical insurance prescription plans. The on-site opthamologist (Dr. Marder) dispenses accurate prescriptions for corrective lenses. We have been very happy with the level of customer serviced received and Craigs respectful and cheerful service. You will find the best selection and prices here, so no need waste time and money looking in the mall.

Re
Review №52

Excellent service and products. I truly recommend them for everyone.

Ad
Review №53

I would highly recommend this store. Ive been coming here for years. Yes they are more than your chain bargain stores but you get what you pay for after all you only have one pair of eyes. Craig and his staff know what theyre doing from adjusting frames to helping with choosing your frame.

Ri
Review №54

I’ve been a customer of Craig’s since 1997 and wouldn’t go anywhere else. He carries a large selection of reasonably priced glasses and his staff is very friendly.

Li
Review №55

I highly recommend Tom Stevens Optical. They are fast pleasant and go the full mile to make sure youre happy. LJ

Ma
Review №56

Great service, excellent quality lens, and fast work. Craig the owner is great, definitely coming back in the future.

Ro
Review №57

28 years, dozens of glasses, and regular eye exams – wouldn’t go anywhere else.First walked into Tom Stevens Optical 28 years ago because they were convenient to the Boca Raton, Deerfield Beach/Coconut Creek area where I was living. It was only a convenience-thing until Craig Lichtner purchased the store 20+ years ago. It has been a customer-service-thing ever since. They have the selection and prices you might find elsewhere, but also the customer service you can’t. I’m active and can be rough on my eyewear. Warranties – I don’t even keep track because they do. I put their motto “We Repair the Impossible” to the test regularly – they prove it over and over again. Family and friends have also become regular customers.At this point, I travel and haven’t lived in the area for over 8 years. I’ve been so happy with everything at Tom Stevens that I go out of my way to continue getting all of my prescription lenses, sunglasses, and eye exams there.

Jo
Review №58

Craig and his team are fantastic! Bought a new pair of glasses and they know how to assist with selection, fit and pricing is great. They also did a fine job fixing a pair of broken glasses I was going to throw away. Saved me a bunch of money.

Sc
Review №59

Excellent service. Great selection and prices. Highly recommend!

Is
Review №60

Good work and fully satisfaction, nice staff.

Ro
Review №61

Ill never go to lenscrafters ever again. This place has great customer service! Definitely recommend them.

Mo
Review №62

** They Wasted Our Time, Dont Waster Yours!! **My wife needed her DL renewed, and she had to get her eyes examined by a doctor. So, we did. We went to Tom Stevens Optical. When she received her new glasses, we did not receive the (Green) form as required by the state. Finally, we received the form a few days afterwards and we make an appointment for her DL on October 4th. We went to the DL Office three (3) times and they would not accept the form because of the following (A) it was not filler out properly, (B) Item 7 was chosen Yes and No, with No scratched out, and (C) a question arose if her Rx was for 25 or 2-. When we brought this to the attention of Craig and his wife, he told us, It is not his fault, it is the fault of the doctor. There is nothing we can do, you can come back tomorrow. Well, we were told to come in tomorrow (October 5th), the doctor comes in at 2pm, BUT....he has other patients to see. I see how it is! After paying $2 grand for glasses we got pushed aside, for new paying customers, and they still refuse to apologize. Do yourself a favor, save time, and avoid frustration, go somewhere else.

Ca
Review №63

They were kind enough to let me try on a pair of glasses that I was planning to order online. The gentleman even took time to discuss the glasses with me even though he knew I wasnt going to purchase there.

Su
Review №64

I’ve Been getting my glasses here since 2006.Great customer service and a large selection of glasses to choose from.

Ca
Review №65

Great customer service and friendly environment !

Ko
Review №66

Friendly and knows his stuff.

sh
Review №67

Excellent service

Information
44 Photos
67 Comments
4.9 Rating
  • Address:4800 W Hillsboro Blvd a16, Coconut Creek, FL 33073, United States
  • Site:http://tomstevensoptical.com/
  • Phone:+1 954-429-3238
Categories
  • Contact lenses supplier
  • Optician
  • Eye care center
  • Optometrist
  • Sunglasses store
Working hours
  • Monday:10AM–5:30PM
  • Tuesday:10AM–4PM
  • Wednesday:Closed
  • Thursday:10AM–5:30PM
  • Friday:10AM–7PM
  • Saturday:10AM–5:30PM
  • Sunday:10AM–5:30PM
Service options
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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