Great experience at this Mazda Dealership. Particularly Bill, thank you for not pushing and giving us the much needed time and space. Great guys everywhere honestly. Spanish and English a plus for sure.

I had a decision to make today. Fix my car or get a new one. We got a new one! Thanks to Ms. Gomez, Danny, Taylor and a few other friends on her team (Car wash crew/ other associates) I walked away with something I can rely on and make new memories. Thank you guys for a great experience and the fastest service I’ve ever had. I’m super impressed with what I was able to take home today. Thanks again!

Ken is the absolutely best salesman ever!! However, dont trust the finance team, educate yourself prior to going that dealership. The sales manager is extremely aggressive. The finance team will try to take advantage of you big time otherwise. You can have a near perfect credit score, but theyll try to get you financed with a rate thats at least 5% higher than your credit worth which will cause you to have a higher monthly payment and more money for the bank, regardless of your down payment. Get a pre-qualified interest rates and lender before going there. Finally, read and understand all the narratives before signing and agreeing to anything. Double and triple check everything, theyll would constantly try to take advantage of you in the finance room. Make sure to have a plan B, and be willing to walk out of their door if youre not pleased. If it wasnt for the salesman, they would have gotten 1 star.

Looking for genuine parts and great customer service both on phone or in store.

Not much happy with my last visit. I specifically listed what needs to be done, and while the critical issues had been fixed, the simple ones were missed i.e. car wash. I was offered a car wash, but it was already very late at the time. The service desk also informed me of the issue around 330m pm because I called, had I not called to follow up, they probably would have missed calling me further prolonging the service.I am not blaming any one in particular, I think the issue is larger, i.e. they needed more people during the weekends to serve customers in a reasonable time. In the past, similar work has been completed in 2hrs time, from drop off to pick up. My last visit took more then 6hrs, unacceptable.

I went to have the 10,000 miles service done to my car. I left it at 8 am and 4 hours later when i went back (they said it was ready for pick up) I see the car was not washed (which was included in the service package I requested). I tell the employee and he said it will take 5 mins to have it clean. I knew in 5 mins they will not do a very good job but I didnt want to make a big deal about it. Once he comes back with the car, it was all wet!! I asked the employee if he really was going to give me the car like that? he looked at me as if I was being to fussy and with a bad attitude he went look for a towel to dry the car (I would have prefer to take the car all wet, he did an awful job) and of course they did not vacuum it. Not happy at all with the attention, service, and employees

Ask for Enrique. He is the best we had are new truck within 2hrs .

The young sales associate was very pleasant, patient and made our search less stressful. Even though we didnt find a vehicle, It was wonderful working with him.

Owesome pople to work with, no bs fees, all good

They took my money to fix my car and never fixed it. they Refused to refund me back my money after they didn’t fix anything. very horrible experience and will tell everyone i know never to come here.

Really good service department.

This is the second car I buy from Lou Bachrodt and Emil. I love dealing with Emil as he is not pushy and always gives me a great deal. When I need to buy another car, I will come to you without a doubt.

Straightforward, no BS, accommodating. Matched competitors written trade in appraisal prior to visit so no haggling when I arrived. Easy peezy, great for busy people. Spent less than 10 mins with finance guy - a record!

Great selection of cars to choose from. Alex and Kyle worked with us to get a great price that worked with our budget. Kyle was patient and answered literally every question we had. Any information that I didnt fully understand, he broke it down and explained so I wasnt left confused. He so nice and friendly.

Sick and tired of trying to make a left from 441 onto Weston Park Blvd., and getting stuck behind 5+ cars trying to make a U-turn into this dealership all because they refuse to open up that side gate. Opened up that damn side gate already!!!

Brought MAZDA in for 2 Factory Recalls. Very efficient, professional service. Thank you not only the TECHNICIANS that did the ALL DAY work but the SCHEDULER and GREETER (upon arrival * Departure), but all great. Even checked out the NEW MAZDA in the showroom for me to drool over. Will definitely come back again@

Outstanding service. In and out in about 2 hours, contract signed and took delivery of the car with an outstanding deal. Highly recommend this dealership to anyone. Dont be afraid if you dont have such a great credit score, theyll do everything to make it happen and you leave with the car that you want!

Best staff on the planet. Manager Alex very helpful, doesn’t hide in office. Kyle outlines every detail making it a smooth process. Overall A+ Service.

This was the worst car service I have ever experienced. They were rude from the beginning. They are very lazy, rude, unfriendly. Quoted me a different price even though I requested a written estimate. Alex said that he needed to hold both my car fob and key or else the car would go into valet mode, which means that after 4 uses, it would lock up. I asked Mazda USA about this feature and they said that there is no such feature. Alex lied.They claimed that they were done with my car within 30 mins of me dropping it off. I had to ask them how they finished so fast, and if they rotated the tires? No response. So I went to pick up my car 4 hours later and nothing had been done with it. The inspection paperwork was completely blank and Its not even washed. So I asked them what was done, they had no clear response. I asked them to fill out the inspection report according to what was done, and thats when they finally spent 20 minutes inspecting my car.Then, after I had been waiting all that time on my lunch break, Alex then held and threatened to keep my house keys and car keys until I gave him my credit card. Extortion and Trash.

Absolutely amazing service. I went in on a Sunday evening around 4:30 with a small down payment, an old trade, and not so great credit. I left around 6:30 with an awesome SUV! The salesperson was kind, patient and helpful. Even the closing person was helpful and friendly. Looking for a car, buy here.

They were offering me a fake used car for 1 week, once I got there they said that it was sold in the last 40 minutes, they showed me one with more than double the miles and much more expensive. Low even for a car dealership.

My 1st service experience was excellent. There were problems, but only with the after-market service warranty I had purchased through another dealership; not with Lou Bachrodt. Martin and I had to work together to get them to honor their warranty responsibilities. Im even happier with my RX8 now that I have a solid dealership so close to home in Pompano. 5 Stars!!!

If you want an honest and nice sales person ask for Ira! He took care of me and I will in the future hope to do business with him.... Also, Dana Fishbein will make sure you’ll leave happy with your purchase....Thanks guys.

Service was Prompt and efficient. Service Advisor Buddy was very good at keeping me informed of the charges, and status of car, and advised of completion in keeping with his estimate. Only negative was that the waiting area was bit dull.Yes a TV or was it two but not very comfy/relaxing...had better experiences in waiting rooms at other dealers. But overall the service experience was a good one

Thank you sooo much! Joey Lokken is the best. He’s super helpful and has a great personality.

My sales person was Mohammed Shaheen and he quickly and efficiently took care of business. I was in and out in 2 hours from test drive to final paperwork and behind the wheel of a Gorgeous Titanium Flex Mica colored 2017.5 Mazda 6 Touring. Best experience I ever had purchasing a car. The look and feel of the car also sells itself! Thanks MO! 😊

The service I encountered was the best I ever had. I run a resort on Fort Lauderdale Beach and just dont have the time to wait for hours for an oil change which was my experience in the past from one of your other dealerships. I called and asked if there was anyway they could fit me in and when he asked can I come now I was thrilled. When I arrived he arranged to take my car right there and then and promised would have in 45 minutes. Then challenged the technician as to fast they could accommodate me. feeling skeptical my husband and I went to the grocery store because I knew better than to be dropped off. WOW, less than 45 minutes later got the call that my car was ready. Big kudos to your team who were extremely professional and didnt even make fun of me when I called and said that my oil light was still on and come to find out it was my cruise control light, embarrassing! Thank you, thank you so much!

Craig laird was fantastic. Easy to deal with, very knowledgeable. Made the car buying experience simple and fun. Even my husband was happy, OMG! Will definitely visit him to buy my next car.

Kyle Mitchell was a very pleasant person answered all my questions did not rush me was very professional was very attentive, followed up after and even though I purchase my car somewhere else he was very happy for me and still gave me advice

Always a great experience! Jeremy is always on point. Very efficient and hard worker. Hell work with your issues until resolved! Excellent service!

The salesman tricked me. After I asked him many times what is going to happened with the Honda Civic that Im trading in, he said more than 5 times not to worry, he will take care of everything, he said that after we signed the lease contract we are not responsible for the car (Honda Civic) anymore. After 21 days the car still sitting on their parking lot with some damages and now they want me to sign a document saying that Im responsible for a car that who knows what else happened there for more than 20 days.

Three strikes. I’ll never go back. I was quoted a written price and agreed to buy a Mazda CX-9. (1) while processing paperwork I found out the price was only valid if financed via Mazda. (2) then I find out dealer prep costs was not included either. Adam said he would make it up with a free floor mat for the back and free oil changes. So when I go back to the dealer for the first oil change, there was no record of a free oil change. After discussions with Mo, service finally provides the free oil change. I just went back for my second oil change and there was still no record for any free oil changes. I was told to come back tomorrow when Adam would be back. That was strike 3. To make matters worse, they put a window sticker showing when the next oil change is due, but it doesn’t match the interval listed in the owners manual or the reminder alert in the front dash. Of course, the dealer wants to sell more oil changes, so they want you to come back sooner. Or the oil from the dealer doesn’t match what Mazda recommends, Either way, not what I would expect from a Mazda dealer. I guess that is strike 4.

Lou Bachrodt Mazda is by far THE BEST dealership in SoFla! The entire team is always so helpful and not pushy at all! Big thank you to Adam, Kevin and Sammy! Weve been coming here since 2007 and will never go anywhere else!

We bought a pre-owned Honda Civic from Lou Bachrodt Mazda. They had a great selection of used cars to review at competitive prices. Our salesman - Chris Fernandez - was attentive, patient, responsive and low pressure.

EXCELLENT SERVICE, PROFESSIONAL . ADAM AND HIS TEAM GIVES US ALL THE OPTIONS TO PURCHASE OUR NEW MAZDA. ANSWER ALL OUR QUESTIONS WITHOUT ANY SALES PRESSURE.. VERY SMOOTH TRANSACTION.WE WERE VERY SATISFIED AND HAPPY WE WILL RECOMMEND MAZDA -POMPANO BEACH TO OUR FREINDS AND FAMILY.

Service really quick but was done within a decent time. Service was great and parts guy was great and informative. Will revisit for sure

Everything was very nice. Customer service people did a very good job. Very satisfied.I will be back.

Took in my 2014 Mazda 3 for service and to get a tire fixed. Alex @ the Mazda service dept. was very friendly and professional--- very different from the service I received from the Coconut Creek location. I will be back. I have already recommended this location to my friends.

Tremendously convenient location for me. I had a 30K mile service done on my CX-9. It was done quickly and, as far as I can tell, well. Staff was also very friendly. I will definitely be going back.The only thing I would add is that Gunther Mazda washed the exterior of my car prior to returning it to me for a service appointment prior to this one. This is my second CX-9, however, and out of the 5 or so different Mazda service centers Ive used in New York and Florida, Gunther is the only one that did that.I cant take off stars for the fact that Bachrodt didnt perform that service, but it is REALLY nice to get a shiny car back at the end of it all.

Great experience. This was my 2nd Mazda purchase in the last 10 months. Adam one of the managers is the best! Great team there.

Service was bad before but now worse since service staff turnover. Absolutely no communication nor resolution from any level including calling Mazda customer service.

Awesome and friendly attention. Very convenient the pick up service for the customers. I truly appreciate the experience.

My wife took her Mazda 6 to this dealer because of a handful of recalls. No lights were illuminated on her dashboard (except washer fluid light). After replacing both front airbags they texted her that her check engine light and airbag light were on and tried to sell her a $160 diagnostic (I have all the text messages saved). When I got a hold of the phone and replied stating no lights were on and that they needed to figure it out, the rep (Alex) told me he drove the car back into the mechanics bay and that he would need another day - apologized and said he would have the mechanic fix it. Next day comes and now he cleared the engine light (admitted that the mechanic left a sensor unplugged) but the airbag light is persistent and tried to sell a diagnostic again for $160 for something that was not on to begin with. These are shady business tactics and I wont stand for it. I work in the automtives industry as well and I will not let anyone try to take advantage of my wife. I want the manager to give us a call, give us a courtesy rental, and fix the problem once and for all. Also, coach your team on integrity and ethics. I looked at the work order and I have a copy of it, there is no page signed by my wife stating that the airbag light was on before, but there is a page that has a spot for her to sign that says the airbag light was on prior to service - did you guys do this to cover yourselves? Because there is no signature by my wife on that page, also we refused to sign the final order because this problem was not present before your mechanic touched our car.

Everyone I came in contact with (Emil, Adam and others) were fair, reasonable and professional.. I would purchase another vehicle here again without hesitation.

FALSE ADVERTISING: beware, they advertise a certain low price on-line and then tell you they add a 5,000 reconditioning fee. Lost my business. I would never buy a car from them.

Easily made appointment online. Tom was excellent. Took a little longer than I anticipated, but excellent experience.

Emil Ghandour has done nothing but harass me and my girlfriend about them needing more money.. we spent 5k at the dealership for fees and months payment. Blew up our phone telling us to send our credit card info so he can take another 1600$ claiming that we owe a monthly payment when we just paid our first month payment. we said we would pay gm financial if we owe money then he tells us no we cant do that and we have to pay him at the dealership.. If this harassment continues further action will be taken. He needs to be suspended/fired for his actions

Can be a little long of a wait, but the waiting room is comfortable and the employees are friendly. Plus, its nothing more than what I would expect to wait for at any other service department. They have free WiFi, coffee, vending machines, and if you really get bored, there is a plaza walking distance away.

I bought my Mazda CX-5 there and had a pleasant experience and the first service of the vehicle also went well. I took it back for the follow up service oil change and that went well at first too but then I noticed that my oil change due service light came on and so I booked another appointment to take it back to get that taken care of. Before my appointment however I received a survey to rate my experience with the oil change service that was done on the vehicle. While I was happy with the service I didnt rate is a 10 because I now have to make a separate trip back up there 20 miles away from my home to fix this remaining issues that should have been completed when I was there. I then receive a call from some women who started to harass me because I didnt rate the service a 10 and then told me to quote never come back again. Well I always thought customer surveys were designed to let you know your experience both good and bad with the place that you went to so you can improve things if there is an issue but I guess in their case they dont want you to complete this survey unless everything is perfect. This has soured my whole experience with this dealership and I will not go back there and this will definitely prevent me from recommending this company to friends which I was happily doing before this incident. Might be a good idea that if you have a customer service dept. survey you might actually want to use it for REAL CUSTOMER SERVICE FEEDBACK!!!

Dealing with service department horrible customer service. Had a part expedited so I could have it here in time that I would not have to change my vacation plans well they made all these promises to me and did not make good on any. The next car I purchase will be a Mazda but not from a dealership where the service department has no customer service.

I just traded in my 2007 Mazda6 for a 2016! Camille was awesome and made the entire experience painless. Everyone was very friendly and easy to work with. Thanks, Lou Bachrodt Mazda!

Lou bachrodt coconut creek is where this happened: Car buying experience was better than expected. No qualms with service, particularly, for the 1st svc of an oil change, rotation and a car wash. It takes only one disrespectful act to tarnish the whole experience. I received one transponder at purchase. I could not persuade myself to pay $175 for a transponder, $25 for the key inside the transponder, and $115 to program the transponder to this dealer. I purchased the transponder and key, manufacturer specified, from another source. The service mar offered a discount to program it but then the key was switched and they said they couldnt do it. Told me that a notch in the key, the bogus key, would not fit the machine to cut it and that it would then not allow the computer to program the transponder. If that sounds stupid, it did to me too. When I said that this black key in my grey transponder wasnt the right key and that isnt how I presented it, I was blown off with... we didnt change it....now whatever confidence I had, has been pulverized and Id caution anyone in working with Lou Bachrodts parts dept and the service writers and the service manager, too. I will not return. If they didnt want to do it, could have simply said so. Instead, offering a discounted rate to destroy my trust and swindle my transponders key is underhanded and mean!

Worst place for financing. . no organization, Andrea in the finance department is a joke. we had to make our first payment to the dealership, which then made us late with the loan department. after making payment to dealership, we then had to show proof that payment cleared before Lou Bachrodt would even make a payment. We showed them front & back of check cleared thru our online account at our local bank.needless . lets see if the GM Howard is able to assist us. stand by for an update 1/23/2017

Everyone is always uneasy about going to a Dealership but here in Lou Bach ride Mazda it was an easy transaction, arrived gave them my wishes and it was done 1 hr fir an oil change with nothing else added. GREAT!

Ive purchased my Mazda 3 in 2012 and then in 2014 traded it in for a 2014 Mazda CX5. Camille made sure that I was comfortable with my trade. As of today I am still happy with my decision.

I love Camille (sales), Adam (sales manager), and Sami (finance manager). They make me feel like family every time I walk in and got me exactly what I wanted. Love my red CX-5!

I love this this place this is the first big dealership that treats u like actual family they just so friendly n nice i love lou bachrodt the salemen were all so nice they worked with me to get me the car i wanted

Extremely helpful, accommodating, pleasant, professional and the BEST PLACE TO BUY A NEW MAZDA!!! WE SPENT 6 MONTHS LOOKING FOR A NEW MAZDA AND THIS WAS THE ONLY PLACE WE BOUGHT FROM....HMMM... A WOULD WONDER A LITTLE ABOUT AN ANONYMOUS REVIEW POSTED BELOW THAT PLUGS OTHER MAZDA DEALERS AND LEAVES A RATING OF ONE STAR...anyone that logs into google can leave a review, but we actually bought one from this dealer and have the documents to prove it.

This is a good dealer, Martin had care of me when I went for my car maintenance and he was extremely friendly and gave me an excellent service.

I just brought a brand new 2018 Mazda 3 a little more than a week and ago. When I drove off the lot I felt a slight vibration in the steering wheel as I was braking but I chalked that up to the car had been sitting and I needed to break it in. It kept doing it but after a week of city driving but as I was exiting the expressway, the entire steering Wheel was shaking as i applied the brake to slow down to a stop and my passenger actually felt. I called them immediately and was told to come in on Monday. Of course I was highly annoyed bc I shouldnt have to go back to the dealership for a brand NEW car. They checked the car out and found excessive rust on the front rotors and they needed to be resurfaced. Mind u I had to go find this out after they had already started the process bc no one came to tell me after 2 hours of waiting. I alerted the sales manager who helped sell me the car and he tried to fast talk me by saying it was brake dust and that the car wasnt shaking and that irritated me even more bc I know the difference between brake dust and rust. Low and behold when I got the invoice it said excessive rust. I left the dealership bc I needed to work and its braking smooth now. Now my issue is that I feel every bump and dip in the road and my car is pulling to one side which more than likely means it needs balancing or a realignment. I love the car but I havent even had a chance to enjoy it. I should have followed my first instinct and went elsewhere bc at this point Im not happy and no one seems to care.

Martin was courteous, professional and knowledgeable gentleman to work with. My service experience with Martin would rate a A++

A great car leasing experience! Both Michael C and Adam the sales manager went out of their way to made sure we got into the car we wanted at a great price.

Very courteous and prompt. Was greeted each time with a smile. Very accommodating and anxious to please.

3.5 hrs to replace a flat tire. Unacceptable. If that’s your standard, then 1. You should re-think how you are doing business and 2. Give right expectations to the customers instead of saying lies to keep the customer there.I’ll never come back again.

We requested an internet price and got an out the door (OTD) price by Anne-Marie Robinson (see attachment). We agree to the quote and went to close the deal and pay for the car. After all the paper work was completed, Alex Marin, sales manager for GM, comes in and says there has been a mistake and they forgot to add the sales tax. I replied that wasnt the case and show them the email with the agreed quote. I argued that they have to deliver the car as agreed because that was the law. His reply was says who...we have the right to make mistakes no deal was done because no money was exchanged I told him was wrong and I left... UNETHICAL PEOLE THAT ARE NOT WILLING TO KEEP THEIR WORD !!! STAY AWAY !!!

The customer service consultant i dealt with Buddy Singh was excellent he did everything he could to make sure my needs were taken care of. great guy hard worker and really cares about his clients! 10/10 for the customer service representative he gets 5 starsHowever my sales agent that originally sold me the car is a snake, he had told me when i had purchased the car that i had until 100k miles of factory warranty but he failed to mention to me that it was going to expire 2 months after i bought the car. He took advantage of the fact that im young and inexperienced in purchasing a vehicle on my own. I would never purchase another vehicle from Lou Bachrodt.2/10 for sales and 0 stars for honesty-Guy Finkelstein

Adam, the Mazda dealership mgr went out of his way to help, will definitely return for service and when it is time to trade in my Miata :) Thank you!

Excelent mazda service! Place has really turned around. Martin and his associate kelly were very kind and knowledgeable. Made me feel safe going to the dealer. I felt as if they loved my mazda almost as much as i do!

I went to this dealership to get a lease. The salesperson, Michael Chacon, treats you like you are an idiot and do not know anything.We came to an agreement on a deal when someone named Alex got involved and then all of a sudden I could not get financed for that deal but they would sell me the car for a price that was super high?? I immediately said no. This occurred on a Saturday and my boyfriend gets contacted on Monday to go back in to work something out? I am 9 months pregnant! Why could something not be worked out at the time? I found this to be very inconsiderate on their part. It honestly seemed like they just wanted to go home and were not interested in getting the deal closed.

You may be able to get a good deal here versus the other Mazda dealers in South Florida, because this place is so horribly run that they are desperate for the sale. Place is a joke of a dealership. Outdated, ugly, and too few employees who know what theyre doing... I feel sorry for Mazda corporate. If the heads of the company in Japan saw the way the cars are delivered here theyd shut this place down in an instant. Toyota and Lexus are NOT as dependable and reliable as the 2014+ Mazdas but at least at Hendrickson and JM they know what they are doing.

Buddy was great! Service was compelted timely and as promised.

I had to get my car repaired and I had a vision of how much it would cost. I was overwhelmingly happy with the honesty of the service department, especially Adam. I will be a returning customer for sure.

Had my car fix from the auto body shop they said one week will be done 3 weeks later was fix and they new my AC was not working and didnt tell me at all I came back and the auto body shop said go to service and the service guy said go to back to the body shop!! No team work here very dissatisfied on there coustomer service part and they new about the AC was not working and didnt even tell me about it I guess I will never buy a car here no more or get my auto body work done here ever again

Setting up the appointment was easy and fast.The 10,000 miles service was completed as expected and the car was returned washed and vacuumed.

Great costumer experience with my new service adviser Dave. :)

These people are the worst. Im ashamed to admit I purchased my car here. Hindsight being 20/20, I should have walked out the moment I walked in and gone to Gunther Mazda in Ft. Lauderdale, which is where I take the car I purchased from here for all my serivce needs. Go to Gunther!!

Watch out, they tried to sell me key programming, $50.00. My key is not programmable. I went to my car and tried the new key and it worked, no programming.

Ive always been very happy with the service

Sent 2 customers told i would get a referral fee never got one called adam and i can not repeat what he said called general manager howard told him as a dealer you guys should be glad to pay referrals not make people fight for them his answer was i agree u should send customers somewhere else wow

Chevy. Good service

Everyone was very nice and made the process painless.

In April of 2016 i went in due to i was given a call for an approval for a loan. first amount given was false but didnt care . but i was being taken care of by Mike first i believed everything he said and second i told him what i was looking for and what i was willing to pay he got me that. but totally awful i was promised by him that everything would be fixed in the car even wrote everything out only thing that was done when they kept the van was fix a damaged hood now we are going into July have a car the brakes squeak car still has pet hair and what sort of other thing and its still marking same error message i originally told him this is unfair. i am mother of 4 kids working hard trying survive and the rest and to be treated like this is unfair and unbelievably next step BBB TO REPORT THIS .

Dont be afraid to walk out

I bought a car from there and the dealer never told me that car had been in an accident.furthermore,the car is only worth 13,500.never will buy from this company again

My sales person Patrick was fantastic!! Very professional dealership

Graet dealer to work for toy

No pressure to buy, my favorite place to see the new models.

Terrible service from the service center they have no idea what theyre doing

Car was serviced and delivered in less time than I was told

Mechanic said my car needed a new engine. NOT!!! Needs an intake manifold.

Excellent customer service

Awesome service by Ira and Dana. Couldnt have asked for better service!

Worst customer service EVER. Do not count on the service department to do their job.

Wonderful customer service experience.

Wonderful treatment and attention to my needs

Terrible service. Never going back.

Despite the fact that Jeremy was the only service rep working that day (I am assuming that the other service rep probably called in sick that day), I was in and out in no time and everything was handled as well as I expected.

Great service with Jeremy as usual

Quick, friendly, good experience!

Picked up a 2017 Silverado