Supposedly changed my oil and filter on 10/12/21 for $146.00 this is what it looked like right after. This picture was taken 10/20/21 eight days later. It was topped off and never changed and had the nerve to quote me a price of $200.00 initially. Beware of this shop and make sure you check your oil before leaving. It’s really unfortunate that you can’t trust that your getting the service you paid for. Expected more from this dealership

Kyle was the service agent who helped me with service of my car. He was excellent! He addressed me on my arrival and then when it was my time to be helped he answered all my questions and car concerns. On pickup of my vehicle he again was excellent! My car was even washed and vacuumed this time around. He’s the type of service employee Land Rover needs more of! Will definitely be coming back to hunt valley again for my service needs!Ebony

Sales Specialist Pamela went above and beyond to help me find my perfect vehicle! Personal one on one service. Pamela made me feel like she cared about what I wanted and what I was looking for. Her manager Frank, just as personable. Awesome dealership, no run around, no game playing. Even very helpful with resolving an issue with my tags.

The dealership did an excellent job in allowing me to purchase a vehicle. Both Matt the salesman and Frank the financier were extremely helpful and went above and beyond in terms of making the purchase a pleasant experience. I highly recommend purchasing a land rover vehicle from this dealership.

Hopefully, I wont need to anytime soon but will definitely go there when necessary! Adrian was great! and I know hes super busy but text updates were constant and informative so you feel like youve spoken anyway. Super efficient service!! Thank you!!!

I am brand loyal so my journey to owning a RR was interesting. From my purchase process to routine maintenance, this dealership has been exemplary. Their friendliness & willingness to educate me got me through the door when I was simply inquiring about RR’s and weighing my options. The excellent service has earned a them lifelong customer. Each person that I’ve encountered, (on the sales floor, and even the guys in the parts department), has been kind and accommodating. Special thanks to: Frank for his assistance on the front end, Kyle- my former service advisor, and Bill- my current advisor, who simply goes above and beyond.

It feels like I’m important like my issues are there issues. They attend to your needs promptly and efficiently. I also never felt like I was being robbed. Happy customer

I called Hunt Valley from the side of the road with 2 busted tires on my 2011 RV Sport. Both Bill and Kyle, the service managers as well as the staff were very attentive and acted quickly to get tires ordered and scheduled me for the appt the next day. I asked if they could fit my car in for service on top of the tires being put on and they accommodated my request. Not only did they get the service done and the tires replaced, they were 2 hours ahead of schedule. I needed to get back on the road as soon as possible and they met me at my points of need! Thank you Hunt Valley!

Pamela Keys is the absolute best! It started with my phone call simply inquiring about the Range Rover Velar and she was so patient and informative that I was compelled to scheduled an appointment to see the vehicle. She was not pushy and gave me the room to make my own decision about the SUV. Pamela is extremely knowledgeable and I highly recommend her for your next Land Rover purchase. You will not be disappointed. Oh and my new vehicle is absolutely beautiful!!!

Bought a brand new 2022 Discovery. After driving it for 30 miles, a suspension sensor went off. I have been trying to get the dealer to replace the sensor for the past 3 weeks. I have called several times and even connected with the service manager and no updates as to when the part will be installed were provided. I will definitely not recommend this dealer to anyone. PLEASE STAY AWAY FROM DOING BUSINESS WITH THIS DEALERSHIP!

Bill McCauley is the consummate professional. JLR Hunt Valley is a well-oiled machine :-) and makes entrusting the care of our Range Rover Sport with their service department an easy decision. Thanks for the continued wonderful support.

My experience with Jaguar Land Rover Hunt Valley was the best experience with a car dealership ever.I live in another state and saw the Jaguar I wanted to purchase. Pamela was so helpful in helping me through the application process online before I even came to the dealership. She answered all of my questions to clarify parts of the application unclear to me making the purchase process seamless! Realizing that I was from out of state, with Pamela’s help and manager’s consent, my chosen vehicle a 2018 Jaguar XJ L Portfolio was available for me to purchase when my husband and I arrived the next day.After a test drive, and signing in person documents we were on our way back to Phildelphia in my newly purchased Jaguar!Thank you Pamela for your knowledge, patience, and professionalism. You made this purchase process easy and by far the best I’ve ever experienced, hands down!You are definitely an asset to Jaguar Land Rover Hunt Valley!Thanks again!

Bill did a great job keeping me updated on my car and getting work completed quickly! Love the service department!!!

Pamela Keyes was EXCELLENT, friendly, knowledgeable, helpful, calming, and practical. I didn’t feel like she was using me or getting one over on me. Will absolutely be back to see her!

I was under a time constraint when I went to Hunt Valley to purchase my car. Pamela and Eric were more than accommodating, and extremely kind and helpful. They explained my financing options, and recommended the best course of action. They epitomize excellent customer service. Thank you Pamela and Eric!!!! I love my new car, who I named Rocco by the way😁😎

Great Service. Kyle was respectful, Very Knowledgeable and even gave a few tips on how to upkeep my Jag. Not to forget they have a nice seating area with snacks while you wait lol

This was our second purchase from Land Rover Hunt Valley with Pamela Keys and we had such as smooth process. Going to a dealership usually takes hours and Pam made sure it was quick and easy. The paperwork went fast and everything transferred so smoothly that my husband and I kept waiting for something to slow the process but it was pleasant. It is by far the best purchase we have had at a dealership in many years. Thank you for such nice experience! We will be back for sure!

Took my 2018 RR Velar in for service. Kyle was great. He answered all my questions and kept me updated the entire time while I waited. My only dislike is that you would think for a Luxury car dealership the waiting area would be much better. It’s very small and the seating is uncomfortable, but besides that, my overall experience was great.

I HIGHLY recommend Jaguar of Hunt Valley!! Pamela was an absolute pleasure to work with and was not pushy at all (very unusual in car sales). She found the exact car I wanted and got me a deal that I couldn’t refuse! I actually traveled there from out of state just because of the outstanding experience that I had while just ‘looking.’ They seriously are the best!!!

Needed a replacement tire. Had me in and out in less than an hour. Very satisfied.

I have to say I have never been treated so well at any dealership before. Kyle in service was thorough, professional, and very kind…. Thank you guys!

The service department here has reliable follow up. I look forward to seeing the finish product of my repaired vehicle. Thanks again.

I was really disappointed in the condition I received my vehicle. I just spent almost $500 getting my car detailed. I after bring it to their attention they just explained why they left it and poor condition but did not offer to make it right. I think this dealership East understand that all their services have to be performed by them. I can always choose to Go somewhere else.

Brian’s service is impeccable. Everyone at the dealership could not be nicer. Pam the lady who sold me a Land Rover to the receptionist. Nice people

Excellent service. Help to resolve warranty issue.

I am a new customer to Land Rover Hunt Valley and I have to say the customer service is really better than you think it should be. I had an issue. With my car and after speaking with Kyle he had my car fixed and ready to go the same day with zero hassle. Thanks again for all of your help. I will be recommending this place.

Bill and Grant were great with my discovery. They accommodated me very well. I couldn’t have been happier. Great customer service. I highly recommend Land Rover Hunt valley. Bill is always taking great care of me. I appreciate it!

I dont know where to begin. My experience with serving here has been horrible. It took a week to get my diagnostic done. When they finally to gave me a quote, the quote was for the repair of a totally different issue. They eventually found a solution for the issue I was having. I was told the party would take 2-4 days to arrive. I called back a week later asking if the report arrived and was told it arrived the day before and the repair would be completed the next day. When I finally picked up my new keys it was missing the metal piece that allows me to open the car if my battery dies. I called in this morning to ask why that was not on the key and was told it was on back order and he was going to check on it. I was told he would call me back in 5 minutes and that was 30 minutes ago. If I dont reach out to servicing, there is no communication. I am still waiting on my refund to process from a recall issue I paid for. I sent emails in December and January with no response. When I finally spoke to the service technician, I was told he forgot to process it and it would be processed with my current work order. I want to purchase a new Jaguar, but after going through these issues at the Jaguar Hunt Valley servicing department I will go another direction.

Bill always exceeds my expectations! Very knowledgeable, courteous, friendly customer service!! Thank you!

Adrian was perfect and professional as always. The customer service here is top rated. I enjoy visiting. I would have really liked for a clean vehicle upon return, washed and vacuumed but maybe next time.

My service appointment was easy to set and overall very fast and efficient.

The maintenance went very well. I was comfortable with the protocols for the Covid virus. Unfortunately the weather was too cold, so I couldn’t get a car wash. I love my SUV and I’m appreciative of the maintenance on my big cat!

This was the most pleasant car-buying experience I have ever had. Eric, Paul, and Bill were extremely helpful and made the entire process seamless. Thanks for getting me into the car I wanted! I love it!

Spent over $1500 for full maintenance and a minor issue and three days later, I come to pick up my car and it’s dirtier than I dropped it off. They cant even use $30 to wash a car. Delivering a clean and well washed car is basic and expected. Smaller dealerships do that unsolicited. Disgraceful.

I recently visited and purchased a vehicle from Land Rover Hunt Valley and had the pleasure and privilege of dealing with Ken W.- he is very knowledgeable and made the whole experience wonderful from beginning to end.

The staff were friendly and the service coordinator kept me informed regarding the progress of my car. The service was exceptional!!

Went to the parts department. Staff was nice friendly any fast.... Thanks Maliik for looking that part up for me ( LR2 ) You guys are way way cheaper then getting it from off line.

Pamela Keys was very professional and i enjoy doing business jaguar land rover.I will send my friends to her .Very nice person.

Sales and service members have been great to work with. Highly recommend your dealership.

Where do I begin ? I popped up on a early busy Saturday am without an appointment and Adrian was super friendly, helpful and was able to get my vehicle serviced the same day ! With a smile on his face. The service at this dealership is second to none. Thank you Adrian and Land Rover hunt valley for always taking care of me :)

Great service. They were running a bit behind that day but the receptionist made many efforts to thoughtfully make my visit as pleasant as possible.

These people know your time is valuable and value your time. Efficient, thorough, kind, courteous are only a few ways to describe both the sales and the service departments. Every time I walk in the door at Jaguar Land Rover Hunt Valley I gain confidence in the service and customer care Im going to receive. You can see their smiles even behind the mask. The folx at Hunt Valley Jaguar Land Rover are definitely contributing to my being a Land Rover driver for life! Thank you for your incredible customer care.

I worked with grant. Very respectful as a woman I appreciate a good service advisor that I can trust.

Great customer service. Thanks Andre for coordinating my car servicing. 🙏👍

I seldom post a review but Hunt valley Jaguar/Land river is great. Adrian in the service dept. is very professional and helpful. Service was prompt and price was fair. Then you have my favorite, coolest finance dude you can ever meet in a car dealership. Knowledgeable friendly helpful Mr. Frank Beatty. He took the time to research the best deal for my extended warranty. I’ve owned 2 Mercedes ( the absolute worst service dept in the universe) Hunt valley Land Rover is by far the BEST service dept. Period 😍

Everyone was pleasant. I was treated very courteously. There seemed to be a culture of customer satisfaction. All customers seemed to be known by the staff and I get the impression that good service is expected, but also appreciated at this location.

Bill MaCauley does a great job with all aspects of service!

Kyle was very helpful and friendly. My vehicle needed to be checked for a service light. He allowed me to bring the vehicle in immediately because it was urgent.

Great service! 100% recommended!

Since the purchase of my vehicle, I had quite a few issues addressed which were covered under my warranty. Each time something was addressed with my vehicle, it was recorded in the service department’s database. So I thought, until recently. I do not recall the actual date but I brought my car in for low hanging exhaust on both sides of my vehicle. It was determined that the grommet hangers were bad on both sides and they were replaced under warranty. About a month ago, I noticed the same issue again but only on my left exhaust. I decided to have the issue looked at again when I brought my car in for my Five Year Service Inspection. Unfortunately, the service department shows no record of when they did the work the first time. Therefore, they have no way to determine if the part should be covered under its warranty. So, I am upset that I am returning back to the service department with a repetitive issue that I now need to pay for out of pocket to repair. My vehicle warranty expired about six months ago. However, we do not know any information about the parts warranty since there is no record of when the parts were used for repair the first time.

The details concerning the purpose of my visit were not shared with me. I was only told I needed rear brakes. Therefore, I do not know the status or why I had issues with certain features on my vehicle.I requested a car wash, I was told my vehicle was being washed and I could pick it up before 7pm. When I arrived at 6:30 pm everyone on the service side was gone. No one could locate my keys and my vehicle hadnt been cleaned. A manager attempted to clean it quickly.However, no one forgot to take my payment.......

Fast, efficient. Exactly what was promised.

Very helpful; fixed the problem in a timely fashion.

Kyle in the service department is fantastic—he has great attention to detail, always follows through on what he says, and displays excellent customer service. I will always bring my Range Rover to this dealership for service, parts, and accessories.

My trip to the hunt valley dealership was good for the most part, it could have been better but overall not too bad.

My service was perfect very friendly and knowledgeable service department the work was done and completed on time.I could not be happier.

Great experience! Pamela was thorough and made the transaction go smoothly!

I had the easiest, simple, smooth, fast process ever with this dealership! Everyone was personable and helpful!! Thank you for an amazing experience!!

Drop off for service was quick and efficient! Loaner car was clean and well maintained.

Great service! We got a flat tire, and Landrover took us in fairly quickly, consider it was 2 days before Xmas and we were en route to Florida. Very nice friendly staff. Recommend.

I had the pleasure of working with Andrew. He took the time to show me the cars features and even looked for models that they didnt have on their lot. I am impressed by his professionalism and willingness to help. If you are looking for a Jaguar, this is the place to buy!

My experience with Land Rover service was ok. The service manager was off for a couple of days, no one informed me of the status of the repair. I had to call to find this information. Due to no fault of the service department the part was damage upon receipt. This ndelayed the process. They had to reorder the part again. Thankfully there was another part that they ordered. My vechile was successful repaired. They recommended a better warranty.

I saw a new Jaguar that is hard to find and was heavily discounted. I contacted their salesman. When Ken Winston called me back, he was very casual and i thought it was a wrong number as opposed to a Jaguar sales person.No matter, i proceeded to negotiate the terms of the purchase and trade in. Along the way they gave me bad information stating if i leased the EV i would get a tax credit. There were long delays where nobody would call me back. Then at the last minute, and 2 days after i first contacted them, they tell me the car was already sold!Please do not waste your valuable time with these jokers. They really gave me the run around!UPDATE: the dealership is now trying to blame the customer. But I did agree to terms despite the long delays in getting a response.The car was supposedly sold, but they still have it online for sale. It seems clear this is a BAIT AND SWITCH type dealership.I intend to report this to the Maryland Attorney Generals office.

I visited Land Rover Hunt Valley this past weekend in search of a new SUV. From the time I walked in the door I was not greeted and stood in the middle of the show room floor until someone finally walked over to me as I watched them sit at their desk and look at me. When I was finally approached by the new salesman who had no idea of how to service a customer fully. I asked for a specific color SUV that they did not have and asked him could he search for one for me. He had to go to the sales manager that told him he couldn’t. The sales manager also asked him to get my information, which I gave him and he’d reach out to me. They never did contact me and it has been several days. I share my story to let people know how some of us are valued in their place of business. I left their dealership and drove to Vienna, VA to Rosenthal Land Rover and purchased the SUV that I wanted that same day. I live 30 minutes from Hunt Valley and will drive back to VA for service and maintenance in the future. Hunt Valley Land Rover will not see a penny of my money ever. And I will continue to spread my word on all platforms.

Trying my best to keep this short. Extremely poor customer experience here. Just got a call asking me to pay the dealership back for making my first month’s payment.. huh?? I paid my first month’s payment, thank you very much. Bought a Velar with a rattling noise, service manager tells me he has no idea how to figure out what’s causing the noise.. um aren’t you factory trained?? Had to pay out of pocket to resolve the noise issue at another service provider. Don’t know who they select to offer decent service to because I didn’t receive that.

The service was handled very easily and professionally. I am extremely pleased with the service team and my experience

The service team at Jaguar Land Rover Hunt Valley is always accommodating and willing to assist with all service concerns. We love the fact that we can request a loaner vehicle and one is provided complementary and without any hassle whatsoever. It is nice to have peace of mind that while your car is being serviced that you still have a means to continue your travel and commute needs.

Efficient check in. Comfortable lounge area. Service completed in a timely manner. Polite and friendly staff.

Adrian is a nice young man, he could obviously use some help.People buy jaguars for the vehicle and the service experience. My car was there two and a half days, longer than expected. The service performed was 4oK maintenance.I would like to keep taking it there for service. No one bothered to check the warning light for my windshield wipers.I forgot to mention this but I was told that they road tested it or put it on a dyno to check balance and alignment. Funny the warning light wasnt noticed.This happened the last time I had the vehicle serviced. I was a service manager for an Alpha Romero dealership many years ago. I realize that times are changing, but I felt personally responsible to make sure all work was performed and all vehicles washed and preoed just before leaving the shop.Things have changed but customer service will always be customer service. I was thinking about the owners of HV Jaguar.I have also bought vehicles at Chesapeake Cadillac. Totally different experience. Its been awhile, but provided their service hasnt changed, you should look to them to improve upon the service provided here.An organization is only as good as its employees. I have to say that there seems to be a lack of concern and pride if workmanship that I would expect from a dealership such as yourself.Francis Carnes

Awesome experience. Friendly knowledgeable staff. Great price

I had a great car buying experience! The sales associate, Pamela, was friendly and informative. They worked with me well, and thoroughly explained my options. The finance manager, Frank, was thorough and efficient. Best car buying experience I have had to date.

Service was quick and effective, and the personnel were polite. The problem was corrected. However, I was outraged that the diagnostic fee to determine why my car would not start was $590!!!!! They also told me that if I got the car fixed that $590 would NOT be applied. The problem was that the car needed a new battery. It is difficult to understand that this common problem could not be easily determined for less than $590.

Brought both of our Rovers in for their annual service.Both were ready when promised.Bill was most accommodating.Hunt Valley Land Rover will always be my choice.

Excellent service always.

Jaguar Land Rover Hunt Valley really took care of me. They were upfront with their pricing, costs and maintenance plans, and I felt good about all of it. High quality service for a high quality vehicle!

I’ve been to every Land Rover dealer in a 250 mile radius. All have let me down except Hunt Valley, and that is solely in part because of Bill in service. I’ve been going to Bill for the past 6 months and he has provided nothing but perfect service. He goes above and beyond my expectations every single time. If it wasn’t for him I would’ve left Range Rover a long time ago. He exceeds in every way. Hunt Valley should feel lucky to have him!

Great experience to have service here. The employees here are friendly and thoughtful.

This is my third Jaguar. The sales and service staff are remarkably professional, and a pleasure to do business with.

I received an amazing deal on a jaguar e pace. Everyone was very nice and expedited the sale. I’m very happy and would highly recommend this dealership.

Didn’t have the best of experienced during my last visit. I had an specific appointment time slotted and was made to wait for 2hrs only to be told I would have to wait an additional couple of hours. They offered an me Uber ride home which I respectfully declined seeing as we are in a pandemic and would like to avoid as much contact as possible. Ended up canceling my appointment and wasted an entire day which I would never get back.

Bill, the service manager is extremely friendly and accommodating. Most of the issues in my Range Rover Sport were certainly addressed. However, the main issue with a camera malfunction was supposedly addressed but was clearly not. I pointed it out to the service manager who requested I return my vehicle to service when the spare key is delivered. As I will need to return to pick up my spare key, I do not mind dropping the vehicle off again. Unfortunately, this is not what I expect from Land Rover. In addition, my vehicle was not washed when I picked it up. Such a basic level of service is even provided by Toyota or Honda. I am disappointed but the friendliness of staff and their willingness to make things right prompts my three star review. I expect better but things can certainly be worse since we are under a pandemic.

This is the first new car I’ve purchased in 10 years so I expected to be at the dealership for several hours. After the test drive, I made my decision and the process couldn’t have been smoother! After just a couple of hours I was driving my brand new 2020 Discovery Sport off the lot! Thanks for a wonderful, no hassle or hard sell experience! Also, Eric went above and beyond tracking down a vehicle from another dealership in New York.

Kenny made the process quick and easy. Kenny and Eric were both incredible. It was the most stress free car buying process I’ve ever experienced.

Very friendly and professional dealership, no hard sell. A big thank you to Tom, Paula, Frank & Rob for making our experience top notch! Tom listened and put us in the perfect car. Paula was professional and patient with our insurance company. Frank was very thorough with the finance. Rob was incredibly informative with the technical aspect of the vehicle. To finish off we have no hesitation in recommending this dealership. Thanks again!

Having my vehicle serviced at Hunt Valley Land Rover continues to be a very positive experience. Their Associates are always kind and knowledgeable and they keep you up to date if you are waiting for you service to be completed. Until Hunt Valley I despised going to the Dealership. I know it costs a little more due to owning a Land Rover but it’s worth it and I always feel welcome. I have to say having bottled water, sodas, snacks and the fancy coffee machine helps the time go by and is very nice for those early morning appointments.Thank You for another “job well done”!

Kyle helped us navigate through a complicated warranty situation with the dealer we had originally purchased the vehicle from. Kyle’s transparency and customer loyalty was excellent. They did a great job with fixing the issues.

Pamela and Frank were absolutely fantastic to work with. We lined everything up before hand and it was as smooth as could be once I walked into the dealership. Highly recommend this dealer, they are amazing.

The staff was fantastic, Pamela was amazing and very knowledgeable.

When I walked in the door, there was a lady, Pamela Keys who is one of your sales reps. She was kind, gracious, helpful, knowledgeable of the cars, accommodating, and NOT pushy. I went with the intention of test driving and feeling the vehicle. I am petite and it is important that I feel like I control the vehicle, not the other way around. I ended up buying a F-Type and I love it! Everyone there was kind and gracious and patient. They worked well beyond the hour to take good care of me. They offered additional benefits that made it irresistible. Its now in the garage at my home! Smart move to hire a lady to work with ladies although Im sure your other reps are equal but there is something special when a professional woman works with another and it was magic! This is my second Jag and Im thinking I may buy a sedan in the new year.Thanks!

We worked with Pamela to find a vehicle that suited our needs. The finance manager was also able to meet our goals. The entire process went smooth and we felt comfortable. Would definitely recommend...

My service advisor at Jaguar Land Rover in Hunt Valley is excellent. Adrian is kind, competent, and made me feel prioritized. The entire service team is a pleasure to work with.

Even when unexpected maintenance is needed staff is always honest about what should take priority to get done. Friendly and professional team

Appointment was one of the best customer experiences at HVLR service department I’ve had. On time and precautions were made to ensure safety was a priority during this pandemic. Suggestions were given for more mechanical issues that were valid and completed in the time frame that I requested. Hats off to your team to show friendly and courteous service. Very pleased to know I can count on your service department. 😉

Over charging customers get over on warranty company.

Overall all good. Everything was explained and prices were broken out. The staff was friendly and responded quickly.

Do good work but need to work on they customer service.

Kyle and Frank are amazing! Great group of guys working at a great location. I love my Jaguar XE S!!! Simple and easy buying experience. Everyone looking for a Jaguar/Land Rover product should reach out to Kyle first. I will definitely be back to buy an F-Type in 3 years. Thanks guys!

VERY EFFICENT, PROFESSIONALS.I HIGHLY RECOMMEND TO ANYONE

I had a great experience.

I love my car, and everyone in the dealership.