The staff at Fix Auto Clovis was very friendly and professional. They kept me informed on what they were doing with my vehicle. The repairs make my vehicle look good as new!
I took my vehicle to them and they were so nice and very helpful They took time to show me what was wrong with my car. They provided me with up to date emails about the status of my car. My car was ready to be picked up earlier than they predicted. The car looks brand new. I would to back to them in a heart beat. I would even refer my friends and family to them. They have my business for life. Good Job Fix Auto Clovis.
Quality workmanship & service. My vehicle was in for extension body damage on the entire driver’s side. When completed my vehicle looked brand new, just like when I drove it off the car lot. The topping on the cake..they detailed my vehicle inside & out before being returned to me.⭐️⭐️⭐️⭐️⭐️
This place was beyond great! They took me to work after I dropped off my car to them. My vehicle done fast and the work was excellent.But that’s not it! They also dropped my rental off for me an washed my car inside and out! 10/10 experience! The lady’s upfront are super nice and understanding, so was Jeff!
Brought car in for collision repair. Was updated frequently on completion of vehicle but kept pushing back dates out to most two weeks. When I went to pick up car there were many things I found that were poorly done and and obviously QC was not done. 1) hood was uneven 2) side panel on passenger side door was loose and coming off 3) interior of my leather car seat was dirty with fingerprints, they obviously didn’t even try to clean their mess. My car interior was way more dirty than when I had dropped it off. Manager had addressed all these issues I had brought up and I was able to take my car back. The next morning I did a more detailed clean/sanitizing on the interior of my car and noticed more fingerprints all over the roof interior of my car, mind this is fabric so I couldn’t just clean it myself. Also noticed the driver side fender panel was loose and pulling out, did very poor job. I called about my concerns, had to bring my car in again. Received my car back and noticed there remain some black marks on my interior (although less than before), didn’t bother with them as I’ll get it detailed myself. Don’t trust them with my car. Over $10k on final invoice. Will not recommend.
The shop and personnel were professional and very pleasant to deal with every time I was there - from the estimate to the final appointment for pick-up. My car was in GREAT shape when I picked her up . . . THANK YOU! I would recommend Fix Auto Clovis to anyone!!!
Took way to long to fix minor body damage... Over a month!!! I also had to go back twice to repair mistakes.Once I did pick my car up it was full of dust.I was also promised a gift card 2 months ago that I have yet to recieve. Damage and mistakes were ultimately repaired to my satisfaction however....hence 3 stars.
Was very nervous but when I picked up my vehicle everything looked perfect I was very pleased and would definitely go back!
Great and professional service! Chris was great. Kept me informed of the process. Great quality work.
So glad I chose to go with this repair shop, the entire time I was updated & even got my vehicle a day earlier than expected. Jeff was very thorough & explanatory of all repairs. I appreciate this staff and their business!
Jeff and the office staff is amazing, my car took longer than originally told, however it was not their fault at all. The part that was needed for my car was on back order. They helped me get to Hertz to get a car and then they returned my Hamster car for me. Thank you so much!!!
Excellent job ! A great referral from AAA for a repair to my side view power mirror.
Fresno Body Works took the time to keep me informed of their progress along the way. Jeff Dockstader is professional, yet personable. I cannot say enough good things about them!.
Jeff was very respectful as well as understanding that we had just bought a Brand new car less then 24 hours it got hit, he made sure it’s good as new. Highly recommend this place, they’re very reassuring if there is anything wrong to bring it back (thus far nothing). Very happy for how my 2020 Camry looks again. Thanks to Jeff and the team.
5 thumbs down. Months back, I went in for a bumper, fender, and lower airbox resonator replacement. They had it for one week. In that short time they took it upon themselves to drive my car very harshly. It was getting 3.2 mpg as an average on the drive history, Also the oil life dropped 10%. Besides them abusing my vehicle, they decided to not put my airbox/resonator connector back on.. Not really a simple mistake. Ive been biting my tongue for a while, but just noticing that an important piece is missing from my airbox, really has me scratching my head.
Best body shop in town run by the nicest family and great employees
Great customer service, really try to do everything they can to get your car in and out of the shop quickly.
Fixed our door for free!! really nice people who know what they’re doing 👍
I wrecked my 2014 Lexus IS 250 and that is the auto body shop I chose . Upon arrival I was greeted by Chris he was very very very nice professional and all around on point with his handling of my car I got the car back and it was as if it had never been in a wreck I definitely send my referrals and or ppl looking for a body shop there thank u guys for treating me and my car like family ...
Very nice and attentive staff, super helpful.
Fresno Body Works did a great job on my car and were very helpful returning my rental car for me! I would definitely recommend this company for auto body repair.
Everyone was informative and very friendly!!
Great work, nice people!
Took them 3 weeks to repair my front bumper. They say they know how to work with insurance but when it came down to it, they didn’t communicate well with me or with insurance. I wouldn’t use them again.
I wasn’t just satisfied, or even happy with the customer service or the work performed on my car, I was impressed. I received detailed phone calls and texts regarding exactly what was going on with the repairs to my car, as it was happening. There was no feeling of, “why haven’t I heard from the mechanic, what’s going on with my car?” I dealt with Chris Roe, and the courtesy, professionalism and practice of going above and beyond is why I would give Fresno Body Works 10 stars, if possible. My car came back to me in perfect condition, and even better than I left it. Their work was flawless.From the front desk, to the repairmen, to the back office..I highly recommend this business for anyone’s car repair needs. They have earned my trust and respect. Thank you so much!!!
Had to wait to get my car fixed — initial intake back in September was wonderful. The whole staff was friendly and patient. Coming back months later in May to actually get the car fixed — the team at FBW is delightful, and it only took two days to boot! Helpful, caring and very good natured. Should I ever need the service again I will definitely go through them. Thank you, Fresno Body Works team!
Professional, high quality experience
Very efficient process - friendly staff!
Friendly staff and the work was done quicker then quoted time and they called with updates and in the end the job was done perfect would recommend to anyone to give them a try
Fresno Body Works is an excellent body shop that provides you with superb service. I was updated at least once a week with a phone call to let me know at what stage of the repair that my vehicle was at. I would highly recommend this place because they provide excellent customer service as well as they have done high quality work on my vehicle and are very through.I used this location for a second time and I’ve got to say that their customer service is outstanding. They go over and beyond to assist in any way they can. They will always be my body shop of choice anytime that I may need a body shop. I want to commend the entire staff for a job well done.THANK YOU, FRESNO BODY WORKS in Clovis.
I was scheduled to pick up my vehicle on 12-31-19. Upon arrival I inspected my vehicle. Upon inspection, I noticed one of the area was not finished and had not been painted accordingly like promised. Fresno body work did not paint where it needed to be painted. Jeff the adjuster, told me they would work on it and have it done by the afternoon. Being that it was 12-31-19 and that they would close at 4:30, there was no way I could have picked it up that day. I went back on 1-3-20 to pick up vehicle. Did another inspection and one section had visible and obvious sign of the paint sliding down which left a bump when the paint dried up. Jeff had one of the technician buff it out and smooth it out. I had asked the gal in the front about my car rental. Because I was not able to pick my vehicle on the 31st, would my insurance cover from the 31 to the 3rd? She stated that I would have to call my insurance about it and that they’re not responsible for that issue. I had asked her just to be clear that because Fresno body work didn’t finish the job as promised that I would be responsible for the days my insurance doesn’t cover my car rental? She said yes. I had asked her if we could change the date of pick up because I had paid and signed documents on 12-31-19 but did not pick up vehicle because it wasn’t properly done. She said no and they made me talk to Jeff again. One of the other issue was when I dropped my car off my mileage was 74315 with over a quarter tank of gas. When I picked up my vehicle, mileage was 74316 with gas being empty. I spoke to Jeff about it and he said it could be due to the car being in idle. I said if one mile takes a quarter tank and if idle uses that much gas I don’t know what to tell you because that’s a lot of gas being used for one mile. It appeared to be me that there was something obvious going on to which I couldn’t believe and was puzzled. I took pictures of the mileages and gas tank before I dropped my vehicle at Fresno body work. I do have before and after pictures. Clearly you can see a big difference in the gas usage. Jeff was kind enough to refill my gas tank to where I had it when I dropped the vehicle off. Still didn’t have a clear response as to why that much gas would be used. Front office didn’t seem to want to answer to my questions and kept referring me back to Jeff the adjuster. This place was highly recommended but honestly I wouldn’t go back. Disappointed.
Service was prompt and knowledgeable. The job took an extra day to complete due to needing some additional parts. Jeff hustled to get the car delivered which included some extra polishing to remove some swirls in the finish. After delivery I noticed some “orange peel” finish on the entire top edge of the door. Three stars for a up to date shop and good customer service. Good have had better paint job and delivery detail.
Friendly, professional and even clean my car before I picked it up.
They fixed my Chevy Traverse to look brand new! They kept me updated along the way as to when to expect it ready and it was ready on time. They also went above and beyond washing it inside and out. Fresno Body Works even helped arrange my rental car and when my car was ready, I was able to leave the rental with them and they arranged for it to return to Enterprise which was such a huge help! I highly recommend them and would use them again if needed!
We had our car repaired and everything was done well and it was obvious they took pride in a job well done. They took extra time, care and concern demonstrating honest confidence in their work. More stars are in order.Thanks
My bumper fell off mostly. Reattached it, kind of. Went to dealership and was quoted a replacement bumper at almost $1000. Said I might try an auto body shop. Went to Fresno Body Works in Clovis. Made an appointment for an estimate. Chris helped me. Looked at bumper and said its an easy fix. Took it into back and within 5 minutes they had secured it properly. No charge! Obviously am extraordinarily pleased.
This is our third time bringing our car to get it fix. All three damages are not caused by us(rear ended, hit and run twice)smh. Im hoping that the third is the charm. The first time (located in Fresno), I feel confident but turns out that I regret it taking it there. The second (Clovis), I was iffy but decided to give it another chance. When I got my car back there were a few errors/mistakes but they were quick to fix it and make it right. My third time (Clovis), we decided to go there again because of their promise to make sure everything is right. So far Im satisfied with their quality of work and their customer service but I wish they would take their time to make sure that everything is right. Quality over quantity.
The staff is incredibly friendly and helpful giving good and consistent feedback on progress. Car returned in perfect shape, clean, with minimal effort on my part. Had I used a rental, it’s access is very user friendly. thank you.
This is my third excellent experience with this company. The first two times they fixed my problem without charging me. Two people helped at no charge twice. Today, I had a specialty part installed. I knew it would be quick, telling me it was about 30 minutes. It was less than 10 minutes. I spent more time than that gathering up paperwork to do while I was there. It is a clean comfortable waiting area with snacks and great coffee. You cant teach people to be friendly. Whoever does the hiring and training deserves a lot of credit.
Great service! The ladies at the front desk were so friendly and helpful! Also a big thank you to Jeff for working with me through the process. My car looks great!
Excellent work. It is like nothing ever happened to my vehicle. It looks just like new.
Jeff and Ashley were so great to work with at Fresno Body Works! They both communicated with me regularly during the repairs on my car. I highly recommend the Clovis location for your body shop work!
Very professional with an attention to details. Great communication. Fair pricing. Highly recommend.
Very efficient and friendly service. I was always kept informed by Jeff of the status of my vehicle.
Great people to work with. Very accommodating and great communication! I would highly recommend this company.
They were very fast and always do quality work! The employees are also very nice and are very knowledgeable!
I had a really great experience! Their costumer service was awesome, everyone was so friendly. My car didn’t need a huge repair but was fixed and ready to pick up in a day! They did an amazing job! Thank you so much!
Staff was excellent And kept me informed every step of the way. They did all of the legwork and made everything very easy for me to get my car fixed and did an excellent job
Great service in all aspects! Will definitely recommend Fresno Body Works! Thank you Jeff! And a thank you to everyone else who was involved.. They were very good about every step my car was going through which I greatly appreciate!
My car was both rear ended and backed into so both bumpers being replaced as well as other repairs were necessary, I was given constant updates on the status of my car and in the end the work completely left the car looking near brand new. All in all these were the best repairs I’ve received.
Fresno Body Works did a GREAT job in repairing my vehicle. Their employees are very professional. I am very very happy with the work they completed on my car. THANK YOU FRESNO BODY WORKS!!!!
My Insurance provide me this body shop .the guys help me Chris and Jordan is so nice to talk with customer.I really happy . recommend this place .
Lisa and her staff are a great bunch love there work and will continue to use them
Very satisfied. Timely, excellent service and costs were reasonable.
It was great service. I will recommend to anyone who needs service at any time and staff members are nice and very helpful. Thanks guys
Great place to take your car or van or truck to fix great people and very kinda anything you see wrong they will help you fix befor taking out and make sure your happy great place 5 star....
I was under a deadline to leave on a vacation and the people at Fresno Body Works-Clovis was great fixing my car and getting back on the road. Thanks
I had a great experience with Fresno Body Works. The staff was very nice and helpful and they always contacted me about the updates on my car.
Excellent service
Every piece of the process was perfect. Quality of work, communication etc. couldn’t be happier. Great in all aspects.Thank you
Had an appointment at 2 p.m only to be turned away after 5 mins. The person stated that my appointment conflicted with another appointment and would only be able to take pictures and send me an estimate through email. I’m still waiting for the email. I felt that the individual was bias. Waved as I left, only to be greeted with a stern facial expression.
Friendly people, Very professional.
Excellent service!! Jeff kept me posted on all updates and the ladies were super accommodating! Thank you for a great experience!!
I am so impressed at how fast the got my van fixed I figured it would take longer but I had it back in just over 2 week
Friendly and professional staff. Very thorough and make sure your car is in great shape before they let you take it home.
Their work is always perfect. As good as new.
Great people to work with!
Super friendly staff and very quick and easy process. Ill definitely be back again and will recommend to others.
In writing this review I will say that my tailgate looks very nice and the people at Fresno Body Works were very good to work with.HOWEVER, the camera installed on my tailgate does not work. Jeff did not inform me of this until after I had paid my final billing and was ready to leave the premise. Needless to say I was very disappointed and let Jeff know of my disappointment. Jeff’s response “we can’t find the problem so take it to the dealership and they can repair.”My response, I paid for a COMPLETE job but that’s not what I received in return. I paid for a tailgate that was complete and that all associated equipment, including the camera, would be working correctly and this is not the case.Once again I am very disappointed, as your company, Fresno Body Works, did not do a complete repair job. That’s what I was expecting and that’s what I paid for.
Your catering truck double parks on the street, blocking trucks making local deliveries from getting through. Workers just stand there staring, or nodding their head like i know while they order their food. Cant believe i have to explain this, but You need to correct this by having the lunch truck park legally & Not obstructing other traffic.
Jeff and the staff were professional and kept me up to date with the completion of my vehicle. This is an awesome company!!
Loved how they kept us updated every step of the way.
I had great customer service always greeted me with a smile friendly and helpful I was in and out no problem everything went smooth Id refer the shop to everybody
Excellent customer service. Prompt. Trustworthy. If I need future repairs I’ll go back. Good job
All of them are friendly and kind, always willing to help and answer any questions you may have, they will text you and keep you up to date what is happening and going on with your vehicle, they are a family and friends organization. I would take my vehicle back If I have to, I just hope not right away, thank you for your help on everything..
I am a fan. My family has been taking our vehicles there for accident repair for decades now. They have always done a great job in handling all of our auto body needs. Thank you
Excellent Customer Service, very professional and friendly staff!
Nice car service. Just not sure if car rental will be covered as initially advised by the faulty party insurance
Good communication during the process and great service all around!!
It was quick to set up and appointment, excellent customer service and the job they did to my car was awesome.My car looks like brand new with the paint job that they did.
Every single person there is amazing. They have taken care of my multiple times and have done an amazing job so thankful to everyone
I brought my car in with paint damage that occurred in a casinos valet parking garage. I intended to send the bill to the casino upon completion of the work. They were able to buff out the damage at NO COST! letting the casino off of the hook and saving me what could have been considerable angst in collecting the damages from them. This is the only place I will ever consider having body work done on my cars from now on!
I interacted with the front desk 3 times and the ladies were extremely helpful and cordial.Thank youRene A
FRESNO Body Works did a great job replacing my front bumper and other damages on my Mercedes Benz GLK 350 after my accident. The facility is clean and all the staff were very helpful.
If you want excuses not quality customer service, then you have come to the right place? We are only human is the explanation I got from Lisa (the shop Manager) for why John tried to return our car to us dirty and not completely repaired. Be careful, check everything and expect subpar, insurance driven responses to everything. If I had to do it over I would go to an independent (not influenced by their relationship with a large insurance company) auto body repair shop. I am sure they would appreciate the business and work harder to gain the customer’s trust and praise.
Such great work done by Fresno Body Works! There were a couple hiccups with my vehicle and parts being ordered, but on their end they were VERY on top of it and made sure to keep me updated on the completion of my vehicle.
FRESNO Body Works couldn’t have done a better job. AAA covered the cost of my repairs and the process couldn’t have been any easier.
Great local shop. Business is growing and now has four (4) locations in the Fresno-Clovis area.
Awesome work and awesome people kept me informed
This was a totally positive experience with them from start to finish. Thank you all.
Awesome customer service. Car was perfect.
Excellent service and quality work. I highly recommend them.
I hit a Raccoon on my way home from work, these folks were friendly and very very pleasant to work with during the process, they did an amazing job and my car is purring like a kitten.
Staff is very professional and nice - the shop did an outstanding job repairing our car
Very informative. Texts daily as to update me for repairs
Great work. Friendly staff
It was an ok experience considerung the time the car was supposed to be done was moved three times. It got done and looks great.
First class service and great people.
The staff is amazing! No matter how many times you come back theyll keep smiling