I went to NFM with the intentions of buying a washer dryer set & taking it home the same day. Eric was awesome and got me a set I know I will be happy with and I was able to leave the store with the set just as I wanted. I was nervous about having to secure the set in my husbands truck but the guys that loaded the set did a great job loading & securing it for me! I made it home safely with no issues. Thank you Eric & NFM team for great service!

I have had nothing but excellent experiences here. The sales people I have dealt with ( Frank, Doug and Christian) knew there stuff and didnt pressure any particular product. Go shop and compare but these guys are good.

Jake was very helpful. He answered all of my questions and took care of my order. The countertop will be less than half the price of the other company that gave me a quote. We are very satisfied.

Fantastic customer service. Wish there were more people like Frank who go above & beyond to provide great service!

If I could give 0 stars I would. The communication was terrible, the follow through was terrible, the honesty was terrible. Nobody to talk to with answers for delays and nobody to take accountability for lack of follow through. The only honesty I got was when they told me I saw you calling and I just did not want to answer.

Great service and nice staff. Ken King made it very easy and convenient.

I went in on my lunch break looking for a refrigerator with very specific dimensions to fit in our new house. The salesperson named Rick Reynolds knew exactly which refrigerators would fit that mold and was able to help me get one purchased within the hour. Great job on knowing your products!

Doug and his manager were fantastic. Doug was so knowledgeable and gave us ease with our buying experience. We had so many questions about dishwashers due to a bad experience and he knew so much it was a stress free experience. You can tell he has been doing this for a long time. I would DEFINITELY go back and purposely seek Doug out for assistance for anything we would need in the future. Highly recommend!

They do not have furniture these guys are great and helpful and will point you in a direction you are looking for!

We bought a new tv and Christian was the most personable and knowledgeable salesman we’ve ever experienced..he answered all our questions HONESTLY and we appreciated that in making our choice! Give this nice young man a raise! 💵💵

Service at the store was very good, he spent time with us and explained the difference between the refrigerators we were looking at.I live between Des Moines and Omaha so the refrigerator purchased was delivered from Omaha by a third party contractor.They were on is the only thing they did well. Not friendy at all and not interested in talking about anything. They were supposed to hook up the water line on the new refrigerator and deliver a new hose to use for hook up. They said they couldnt hook up water line because the shut off valve was not behind refrigerator.Period, end of story.Brought new refrigerator in, removed old one and plugged in new one. While walking to the front door they said it would take 3-4 hours for refrigerator to cool down. They left, end of delivery.I hooked up the water line with my current one not the one I was charged eight dollars for that they were supposed to use and leave to hook up refrigerator.Two days later I went to Des and spoke to salesperson about the rude and incomplete delivery. He had the nine dollar charge removed from account.I love Homemakers and Nebraska Furniture Mart and have purchased through them with deliveries (my Mom has, she made this purchase) for seventeen years. Never a bad experience but this was the bottom of the barrel.

Thorough, professional, knowledgeable sales order with John!!! Awaiting appointment on 7/15 with estimator. Samples of selected vinyl products being sent to my home. Computerized Sales order with all known products and labor printed for me after our conversation. I am very impressed with NFM & John and I look forward to a great install in 6-7 weeks. I will tell friends! I am very pleased with your service today!!!

Salesman Eric found us the perfect replacement product for our appliance very quickly and explained the details very well. Excellent experience

Easy peasy! I researched (a Whirlpool range oven) ahead of time to know what we wanted. I was greeted by my sales person, he confirmed that it was in stock, I asked for and confirmed a specific delivery date, signed papers, and off we went! I love NFM, their customer service, and product availability. As usual, we will be back!

I would highly recommend you look elsewhere for appliances. We custom built our entire kitchen around the dimensions given to us by their salesperson and then discovered that they made a mistake and are now unwilling to take accountability for fixing the issue. I am not one to leave negative reviews but I am so disappointed with the service.

We went in looking to purchase an over the range microwave and after waiting and walking around for over 10 minutes and even lingering around the microwaves we decided to leave. There werent any other customers in the building and all of the sales reps were standing around chatting and watching television. Not a single one of them came over and asked if we needed assistance. Weve been Nebraska Furniture Market and Homemakers customers for years. Where has the customer service gone?!

I had Eric for a salesman and he was efficient, friendly and answered all my questions. Very helpful and a pleasant experience. I will go back.

I appreciated being helped quickly and feel that I received a great price on our new appliances. (We had done some previous looking around in other stores.)Sales people were friendly and helpful.

Eric was amazing to work with! Great customer service and very personable! He was able to help us get our new kitchen appliances picked out within an hour! Highly recommend working with Eric!

We were returning chairs and nobody seems to have any kind idea what’s going on? The chairs should be assembled and when we got here of course chairs are NOT ready! We have to wait for them to assemble!Nebraska Furniture used to have great service? But not this time! Btw, we got hanged up twice

The best customer service Ive ever experienced. Mary M. was amazing! She was knowledgeable, friendly, and quick to understand what I needed and how soon (my old washer broke down that morning). She set me up with my new washer -- plus, the delivery in two days -- all in 15mins. Super pleased!

Great selection and great prices. I worked with Daniel from Appliance Builder Sales. He gave me a ton of good options, helped me build a suite of appliances that were in stock, and was very knowledgeable and patient with my questions and the selection process. I would highly recommend NFM for people looking for multiple appliances or dealing with new construction!

This is the first time we have purchased an appliance here. We were helped within a couple of minutes, purchased what we needed and out the door within 10 minutes. This is the best appliance-buying experience we have ever had! We will definitely be shopping here again! And they actually had what we were looking for IN STOCK!!

Awesome store! Great staff that is friendly and knowledgeable. Prices are very competitive. Selection is great as well.

Fantastic service and Rick did a great job helping us get what we needed.

Staff was helpful and everything was very quick to get checked out and set up delivery

John in flooring was great at answering our questions. But then we stood in the appliance section, making eye contact with several associates, for 25 minutes without 1 person coming up to help us. We had our appliances picked out and were ready to spend $7,000- unfortunately we will be finding somewhere else to shop.

Salesman was courteous and helpful! All I needed was the model number for the correct water filter for the refrigerator I had bought earlier. Took a few minutes but it was appreciated.

I worked with Mary in Des Moines and from beginning to end my experience was GREAT! I had went to 5 different stores without finding a fridge and not only did Mary find me one she got it moved to Des Moines within 24 hours! Amazing customer service!

Weve shopped for years at NFM in Omaha. But we got a big surprise at this NFM store in the DesMoines metro area. This NFM does not stock furniture. For that see the Homemakers store in the area.

Salesperson, Mary, was great. Wish they had more washers and dryers in stock in the Des Moines location. Ended up with a great choice though with Marys help.

Quickly changing my previous 5 star review to one unfortunately. Mary the sales gal was originally SO helpful and awesome and is great at being a sales person. It simply just ends there.we had to deal with a product return/exchange and keep being told we need to deal with her. She absolutely refuses to return any calls to help rectify the billing issue we were having and nobody else can see to figure out what the hell is happening. After talking to four different people and being assured our delivery date would be unchanged we get told that since the billing issue hadnt been taken care of our delivery date was being pushed all because Mary was not communicating. Absolutely unacceptable, completely unprofessional and I am very sad to say Ill never be back despite the great prices.

Great experience here! Nice clean cool store....associates very helpful and friendly!Honest about pricing and shipping ....our item was in stock and we are getting it in a week, our choice, it could have been tomorrow though!

Excellent customer service, like always from NFM! Even checked around to see if they could give me a better price by price matching! We definitely come back again!

Very quick and easy process picking out carpet. Jerry was very helpful and knowledgeable. Would definitely go to him again.

I will say are sales person was just wonderful, BUT the delivery is crsp. Got a call the day before telling us when our dishwasher has to be delivered. Here we seat for hours and had to lock ate dogs up. And my kitchen is a mess to get our new dishwasher, but no. Called the store and they just kept saying sorry, but dont know where our delivery is. I still have a stove coming in September but now I dont want to buy from them again. Total nightmare. And I called and lest a message with a manager but but no call or anything. Nightmare. Will take my money and spending elsewhere. Done!

We’ve been to NFM several times recently picking out LVF for some rooms in our house. John has been extremely helpful and knowledgeable about the different types of products as well as installation recommendations for our DIY project. Very impressed with the customer service and they haven’t been pushy at all about making the sale.

Nice friendly service. Was helpful didn’t try and sell me anything I wasn’t needing or wanting.

Thanks Mike for walking us thru all the refrigerator options. It’s been many years since we bought one and things have changed so much. You are really great and we’re excited to get our new refrigerator in July🙌🙌

We have been customers of NFM for many years however after our most recent flooring project with them it will be our last! Our salesman was amazing which is why I am giving 1 star but from there it went downhill. We picked out what we wanted for carpet in our whole house and looked forward to it being installed. The measuring guy came over and was told to measure the upstairs, main floor, and basement to include to stairwells. I went to the store to check on install etc and found out that the stairwell to the basement has not been included and carpet not ordered. I had to take time off work for that measurement to be remedied. The install day came the 3 man crew arrived at 7:30 and were to take a day and a half to do the install. They wanted Friday off so they completed it in a day. Because of their hurry many things were wrong: seams showing, carpet not tucked in, carpet on stairs not installed correctly and furniture damaged. I spoke with a manager about my frustrations the installers were scheduled to come back. When they came back they were not happy and told me (and our handyman) that they had never been called back. They told me there was nothing that could be done with the stairs that it was the fault of the carpet I ordered. They fixed the seam in one room but left without cutting a hole for a vent or addressing another obvious seam. Again I spoke with a manager, another installer with a different company came over and amazingly fixed the stair issue easily and quickly! However he could not fix the seam that was left due to how the carpet was installed. Now lets talk tile, took 3+ days to remove and install tile ok I understand if you only have 1 person for an area of 120 sq. ft (not removing area for cabinets and doors). The water lines to our washer were not installed correctly either and I ruined clothes not knowing the hot and cold were mixed up, or that they were leaking into a storage area in our basement. I had to speak with a manager again, broken tile was installed and areas of grout are missing and water issues. Tile installer was supposed to call and comeback to fix but he has been a no call no show! Through this hassle I had to take days off of work to try and fix issues, never was able to speak with the same manager or the store manager who, even with repeatedly asking for never was told their name. Beware, if you have problems! Trying to get things resolved in a quick efficient manner is just not going to happen nor do they really seem to care about your time, just their bottom dollar. Below are a few photos of the issues, I did receive a small compensation but for the time, hassle and fact that things are still not right it did not help.

Ordered Refrigerator in October. May get in July. They offer nothing for help. Had to buy a used fridge. A large company should be on top of things better. Other appliances came in April.... Communication is sub par.

The NFM customer service team was quick to help, very friendly. We knew what we wanted. They helped us immediately and within 15 minutes we were done and out the store. They were great to work with.

Salesperson was knowledgeable, listened to what we wanted, was very patient, and we ended up getting a new dishwasher. Great selection.

Excellent sales assistance. Would get 5Stars if it was in-stock.

Our salesperson did an excellent job of explaining the laundry models to us. We were limited in making our purchase due to the availability of the products. This in no way was a reflection on the salesperson.

Great experience with this store. Alex (manager) went above and beyond to help us get a fridge and a desk that was at the Omaha store. His customer service skills were top notch. Very pleased on the communication he had with me throughout this process.

Frank Ledbetter was an excellent sales representative . Great attitude and knew his stuff. Also Thank You to the ladies in financing. Overall great team. Thanks for my washer and dryer.

Sales Manager and associate were great, answered any questions and understanding of our needs. Prices were what we expected. Thank you. Can’t wait for my new washer.

Very clean store and fantastic variety of useful kitchen tools as well the very best of appliances. Very professional staff that are not pushy. Great place to shop first because you will not need to look elsewhere.

The sales assistant was very helpful and informative trying to best meet my needs

I ordered a new bedroom set in January and expected delivery was the end of May. I just received the 3rd email stating there was a delay. As of now it says I will not get my new furniture until NOVEMBER. That is 11 months!! and it is not even promised I will get it then! I call in to get an explanation and no one helps or explains anything. This is absolutely ridiculous

Rick Reynolds did a great job and knows his stuff on tvs. If you have a question just ask.

Went to look for a new washing machine to replace one that just quit. Noah was very helpful providing us with the information we needed to decide which new one to buy. The washer will be here and installed three days from now which is great.

Was well taken care of and helped in a timely manner. Only complaint is that after I paid I noticed a charge that shouldnt had been there. There was no problem getting it taken care of but since I paid a majority of it with cash, I now have to wait for the Omaha store to send me a refund check instead of getting it from the Clive, IA store. A little ridiculous I must say.

Nebraska furniture mart Always makes my purchases so easy. No matter in store or on-line the process is very easy. There is always someone close to help with any questions if they come up. Quality items at reasonable prices. They continue to earn my business!

Horrible customer service!I purchased Fridge, Dishwasher, stove and microwave from them.Install team came to install the guys were extremely unprofessional. Placed my stove in the middle of my living room floor and walked out!My Dishwasher was not installed level, had them come out a 2nd time the guy argued with us that he couldnt fix it. Finally he slammed it around several times and fixed it.I used my dishwasher for the 1st time 2 days later and it flooded my unser the sink cabinet and warped my flooring in front of my sink. Nebraska furniture mart tells me this isnt their problem and I have to deal directly with the installer. Well I have no contact info for the installer as they hired them and sent them to my house!

I had a great experience with Svetlana. She was very helpful in helping me figure out what I needed. She didn’t pressure me and spent all the time that was needed for me to make my decisions.

Priced matched competitor, very good, fast service. In and out with a new dishwasher in 30 minutes. Thanks Rick!

Person that helped was very nice. We would recommend you to everyone. Looking forward to getting out refrigerator and freezer. Thank you

Mary is a very valuable asset to NFM. She was knowledgeable, hellful and kind.She definitely sealed my positive experience and made my purchase @ NFM feel right and easy. Thank you!!!

The Service agent was very polite and met me where I was without any judgments .... Great service Promote

I have gotten so many pieces from this furniture store along with Homemakers in Des Moines. I am pleased with everything we’ve gotten-Washer /DryerRefrigeratorSectionalBedroom sets for both kid room and master bedroomDining setAnd now the patio set which I wish would be available sooner than August but I am a repeat customer so I’ll wait it out-Really has made it easy to furnish our home

Very helpful and helped me in a timely matter. They had just what I wanted.

We were very pleased with service that Meghan Finnell gave us at the Clive, Iowa store. She is very knowledgeable and spent time showing different floor models of whirlpool microwave ovens. There was no pressure! And she assured us that if there would be any problems that she personally would take care of us.We would definitely work with her again. She’s a gem!!

Daniel Avila was personable and direct. Asked what we were looking for and showed exactly that and also gave all needed information. I bought what I wanted and was out in around ten minutes. Very happy with the service!

I was frustrated talking to the group of people I was with fuming about the fact that they do not sell furniture. Their was only appliances in the store. The lady that was working put a customer on hold. To say we, “We don’t sell furniture.” When I commented about how their name was Nebraska Furniture Mart she made a snarky comment and said, “this isn’t Nebraska either go to Homemakers down the street.” I won’t go back to either after this very rude associate unless an apology is granted and reparations are made.

Sales representative was very friendly and helpful. I would definitely send my friends and family. It was a very clean and eye catching. Thank you to the Sales team!!👏👏👏👏

Great, efficient and quick. And they had our item in stock. The process was streamlined and the pickup was easy. Would also highly recommend Daniel as the salesperson— he was personable and knowledgeable. We left happy and impressed.

Rick was great to work with. Great selection of washer/dryers. Pricing very competitive.

Went great! Awesome service!

Great customer service and close to home!! Thank you!

I had hardwood floors installed in my house. Sales person Brian was great and he made the whole process very easy. After installation by a contractor I had few concerns. First one, the carpet that was pulled to make transition had few spikes coming out that I hurt my foot stepping on them. Hannah seems not care about that.I was informed to use hammer to get the spikes disappear. The second one is was that all my vents sizes were cut too big and all of my vents were moving around. After contacting and speaking with Hannah I sent pictures. I was not able to get any response via email or phone after leaving many messages for her. Ledt message for supervisor wirh no luck. I will be making formal complaint. This is my first and last time using this company. Manager calles me ans we came up with an agreement. So I changed it to 4

All the people we spoke with were friendly and helpful. Our sales person Frank was not only friendly but knowledgeable, efficient and personable. A very pleasant and efficient sales process offering quality products and warranty.

Doug was awesome!! Top Customer Service!

Jerry in flooring was Great! Lots of experience and very knowledgeable! Need flooring Jerry is Your Man!

Came in to buy Washer and Drayer and got done in 20 min thanks to very nice and friendly salesman Rick Reynolds.In and out in 20 min. Can’t beat that nowhere.Thanks Rick!!!

I am always able to find what I want and like. Fast service and great prices

The sales staff was very attentive but not pushy or overbearing. Frank was extremely knowledgeable about all of the appliances we were interested in. Overall, we had a great experience and would recommend! Plus their prices cant be beat

Great customer service from everyone we encountered today! Our sales guy Daniel was extremely helpful with picking out our new range and microwave today and will definitely look for him next time we need anything for the house.

We are so happy with the service Rusty and Marty provided. They installed our microwave. They were professional and made sure we were satisfied.We had issues with the original crew who delivered. I will say that the install crew that came today is top notch. NFM should continue to recognize their professionalism.Good job! Today made our purchase worth it.

The salesperson was very helpful with providing options for a dishwasher that was ordered in November for a Christmas present and the delivery was moved back 4 months. He was able to find a dishwasher that was in stock and now should be delivered within a week.

If I could give zero stars i most definitly whould do not reccomend working there my boss Matt was a terrible communicator and blamed his mistakes on me and fired me without actually contacting me I was told by other crew members I no longer work there and to leave zeroooooooooo starssssss for me hope they close down*edit* Matthew Edwards assultated me in the kum and go parking lot while I attempted to get the pay he owed me and they check was not even right at that I contacted the store and they told me theres nothing they can do

Our salesperson Mary was very helpful in finding just the right microwave. She was friendly & efficient. Great service!

We don’t have a mask mandate in Iowa. If you would like to do business in Iowa, quit harassing your customers. I have several homes, a basement finish and a complete home renovation on the schedule so far for this year. Their will be no flooring or appliances in my projects from NFM and when I was asked to leave today, for not wearing a mask, I went and bought the same TV from Target at a lower price without any issues.

Has always been a wonderful great experience for my family. Always very helpful and informative of product we are looking for. Also listen to wants and needs. Thank you Nebraska Furniture Mart. 😃

Mary was amazing, knowledgeable and very helpful. Highly recommend her as your sales rep. Thank you.

Tyler was very friendly and service oriented when I called him with questions on dishwashers..He offered to get answers for me and call back. He did this quickly.Polite, knowledgeable, and I felt confident with purchasing on the spot !Lois Stetson.

The customer service was excellent and the sales professional who helped me was extremely knowledgeable. He guided me through several decisions regarding my appliance purchase. I look forward to doing business with Nebraska Furniture Mart again in the future.

This was my second purchase of a smart television there. The salesman was very knowledgeable and extremely patient with me in answering my many questions. He was able to ensure that I purchased exactly what I wanted and needed. He showed me how smart technology worked and I really appreciated that as well. I will recommend your store for anyone looking for televisions.

Awesome service. No hassle. Went in with what we wanted. No upsells. Got us what we wanted at s great price.

I was in and out in 15min to buy a washer. Delivery was within two business days. Sales person was kind and informative.

Great delivery. On time quick and seamless. My go to place.

Jake Hill was incredibly knowledgeable and courteous! We have pets and he let us know our options. Came in for one room and now looking at doing our whole upstairs. I will recommend Jake to all my friends!!

We were able to quickly find someone to help us, they were more than happy to spend some time with us to go through our options and pick the right item for us.

The experience was fast and friendly! Recommend 100%. We got there told them what we were looking for and had our our purchase in no time loaded up and on the road.

We have been wanting to get a freezer since before the pandemic. Unfortunately, once we went into lockdown in the spring of 2020, it seemed like everything was in short supply.A few weeks ago we went to another company whom we’ve done business with in the past. They didn’t have any freezer in stock but the associate there checked and found that we could have one delivered by early May. We were okay with waiting another month. We were just glad to be finally getting one.About a week after our purchase we were contacted and told that they were not going to be able to fulfill our order. Back to square one. Where we were a year ago.I checked today to make sure our purchase was refunded, as promised, and it was. I suggested to my wife that maybe we make the trip out to Nebraska Furniture Mart. It was going to be a bit of a drive to the other side of town but we both thought, “Why not?” We didn’t have high expectations that anything would be in stock, though.Upon getting there, we ran into Mary M., who immediately said that they had some in stock and some that they could easily get from Omaha. She pulled up what they had and found that there was the perfect size out on the floor. We walked 25 feet and there it was. SOLD!We had worked with NFM in the past and had an account. A few minutes later we were done and it’s going to be delivered in 5 days. That just made our day. Mary was quick, answered our questions, and was able to get us exactly what we wanted in a short amount of time.We will continue to be customers of NFM. We can’t wait for a new freezer to be delivered.

We were instantly greeted by Brian. He was very attentive and friendly! Even helped us choose our flooring for what was best for our color schemes in our house (based on what we had told him and the two we had already limited or down to). He did not try to persuade or up sell us into something different than what we chose.

Really like NFM for the service and value I get everytime I shop there. Ive done a high end full home remodel with all the appliances and half the flooring sourced from NFM. Great if you find something you like. Just try to discipline yourself so you dont walk out with too many fun new toys.

Rick R did a great job of showing us what we were looking for and explaining all features! No pressure, just helpful!

Steve our flooring guy was alway quick to check pricing, availability and let us do all follow ups over the phone. He made sure we got the best sales prices and never got frustrated when we took extra time.